Business & AdvancedTechnology Centre (BATC)

BUSINESS EXCELLENCE MODEL

SBL SchemeApproved Training Provider under PSMB (Reg. No. 0451)

Speaker Pro�le

Dr. SHA’RI MOHD YUSOF has a degree in Industrial Engineering from University of Miami, USA, M.Sc. in Integrated Quality Systems and Ph.D. in Total Quality Manage-ment from the University of Birmingham. He is a Member of the Institute of Engineers Malaysia (MIEM), a Registered Professional Engineer with the Board of Engineers Malaysia (BEM) and also a Senior Member of the American Society for Quality (ASQ).

He is now a Professor of Quality Engineering and Management in the Department of Manufacturing and Industrial Engineering, Faculty of Mechanical Engineering, UTM Skudai.

He has more than �ve years industrial expe-rience before joining UTM. After graduating from his �rst degree, he spent one year in Japan for training in Mitsubishi Motors Corporation. Upon completion of the train-ing, he worked in the Production Depart-ment and QC Department in PROTON. Dr Sha’ri has been involved in training a number of companies in Quality Tools, ISO 9000, Statistical Process Control (SPC) and Total Quality Management (TQM).

Who should attend?

Design engineers, Process and produc-tion engineers, quality technicians and engineers, and those involved in quality improvement

Introduction

This course will provide an understanding of business excellence and organizational excellence models used by companies to assess, implement and monitor their e�orts to achieve excel-lence. The major principles, the enablers, and business results components will be presented in detail.

Objectives

On completion, the participants will be able to:1. Understand the principles and components necessary for achieving business excellence2. Assess the performance of current management system3. Develop strategies towards building an excellent organization

Contents

1. Principles of Excellence2. Results orientation3. Customer focus4. Leadership & constancy of purpose5. Management by processes & fact6. People development & involvement7. Continuous learning, innovation & improvement8. Partnership development9. Corporate social responsibility10. The EFQM Excellence Model Criterion 1: Leadership Criterion 2: Policy and Strategy Criterion 3: People Criterion 4: Partnerships and Resources Criterion 5: Processes Criterion 6: Customer Results Criterion 7: People Results Criterion 8: Society Results Criterion 9: Key Performance Results

Date : 6- 8 Jul 2009 (Mon –Wed)Time : 9.00 am – 5.30pmVenue : BATC, UTM International Campus, Jalan Semarak, 54100 Kuala Lumpur.

for more info, please clickPayment MethodsPlease kindly complete and return the registration form together with your1. Cheque or bank draft made payable “BENDAHARI UTM”2. Bank in and send the bank receipt to BATC to con�rm your registration. Bank Name Bank Islam Malaysia Berhad Account Name Unversiti Teknologi Malaysia Account No 140320100356303. Credit Card

Cancellations & SubstitutionsA full refund will be made for all written cancellations 2 weeks prior to the commencement date. No refunds will be made thereafter. A substitute may be made at any time.

Note:-a) The organiser has the right to make any amendments that they deem to be in the best interest of the course and to cancel the course if insu�cient registrations are received a week before course commencements date.b) Certi�cate of Attendance will be awarded at the end of the course.

Credit TransferThis module carries credit for participants who wish to register under Executive Award Programme. Terms and conditions apply.

Contact InformationBusiness & Advanced Technology Centre (BATC)Universiti Teknologi Malaysia International CampusLevel 18, Bangunan Yayasan Selangor, Jalan Raja Muda Abdul Aziz, Kampung Baru 50300 Kuala Lumpur.

Tel : 603-2691 4020/ 603-26953312/ 012-6961884Fax : 603-26911294Website : www.batc.utm.my Contact Person : Ms. Syahida Fadilla binti Moktar syahida@ic.utm.my Ms. Jamie Pong jamiepong@ic.utm.my

ProgrammeDay 19.00am Introduction to Principles of Excellence10.30am Tea break11.00am Principles of Excellence (Results orientation, customer focus, leadership & constancy of purpose, Management by processes and fact, continuous learning, innovation & improvement)1.00pm Lunch2.00pm Case Study 3.30pm Tea break4.00pm The EFQM Excellence Model5.30pm End of the Day

Day 29.00am Criterion 1: Leadership, Criterion 2: Policy and Strategy, Criterion 3: People10.30am Tea-break11.00am Criterion 4: Partnerships and Resources, Criterion 5: Processes1.00pm Lunch2.00pm Case study on People Management3.30pm Tea-break4.00pm Presentations and Discussions5.30pm End of the Day

Day 39.00am Criterion 6: Customer Results, Criterion 7: People Results, Criterion 8: Society Results, Criterion 9: Key Performance Results10.30am Tea-break11.00am Case study on Performance Measurement1.00pm Lunch2.00pm Evaluation Tool and self assessment3.30pm Tea-break4.00pm Discussions6.00pm End of the Day

Local participant Credit Accumulation Non-Credit AccumulationRM 2,200 RM 1,500

International participantCredit Accumulation Non-Credit AccumulationUSD 2,200 USD 1,900

course fee

a) For local participant, fee is inclusive of lunch, refreshments and course materials. Accommodation is not included.

b) For international participant, fee is inclusive of lunch, refreshments, course materials and accommodation.

www.batc.utm.my