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Business Intelligence – Advancing Organisational Efficiency and Operational Effectiveness

Western Aust ra l ia Pol ice

BUSINESS INTELLIGENCE AND ANALYTICS

The right information to the right people at the right time to make the right decisions

Mike Ayre30 May 2017

WASUP

Perth

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OutlineWestern Aust ra l ia Pol ice



A framework for understanding and

implementing business intelligence

6 critical success factors

Data science – the blue sky opportunity

WA Police Mission

“To enhance the quality of life and well-being of all

people in Western Australia by contributing to making

our State a safe and secure place”




Architect data models that allow us to measure

time, cost, quantity and quality across the full

business process.

Whatever we’re asked about the process –

we can provide actionable information.

Information Product Design Principle

It is not possible to anticipate every question we’ll be

asked. Problem

Design

Principle

Outcome




Business Intelligence

Operations

The Policing Process …

PreventionOffence Occurs

Reporting of Offence

Response Investigation ProsecutionWelfare Checks

Innovation

Vic

tim

s

Policy

Quality

Efficiency

Tactical Response

Continuous Improvement Quantity

Cost

Time Effectiveness

Pro

du

ctivity

Data Science

Forecasts

Comparisons

Context

Wh

ere

WhatWho

Top 100Top 10

Offenders

Crime

When

Iden

tity Localities

Management Strategy

SupportFront Line

Incid

ents

Crime Harm Index

CorporateOfficers

Staff

Intelligence

Prosecutions

Community

Criminology

KPI’s

Analytics

Statistics

Reporting

Agile

Dynamic

SAS 9.4Data

DatabasesGIS

Performance

… is complex!




Outcomes

Governance & Decision Support Framework

Inputs

Services(What clients receive)

Artefacts(Reports, Infographics)

Activities(What areas do)

Objectives

Efficiency / Productivity

Effectiveness

Strategy

Management

Operations

Time

Cost

Quantity

Quality




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1

Information Product Delivery - Process

Understand the

business

process

Business

Intelligence

Analyst

Scope business

requirements

Business

Intelligence

Analyst

Understand the

recording

practices and

issues

Understand the

counting rules

and data quality

issues

2

Locate the data

in the database

schema

Business

Intelligence

Analyst

Data

Warehouse

Analyst

3

Build the

dimensional

data model

Data

Warehouse

Analyst

5

Build automated

reports and

dashboards

Business

Intelligence

Analyst




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2

3

4

5

Six Critical Success Factors

Of what’s possible, the business benefits and how to sell it.A Clear Vision

Build support with the senior executive incrementally.

Understand how business process, technology, people and

information integrate to drive efficiency and effectiveness.

Conceptual and critical thinking along with attention to detail

are not negotiable. Everything else can be taught.

A platform that allows advanced analytics combined with the

ability to deploy information products to the entire agency.

Authorising

Environment

BI Framework

The Right

People

The Right

Platform

6Data sets architected for analysis and reporting. Getting this

wrong will severely limit the ROI achievable from BI.

Data

Management




Blue Sky – the Data Science Opportunity

Data Science

…is the ability to industrialise the knowledge, skills

and experience of your staff using structured and

unstructured data.

…is not about being smarter than our professionals, it’s

about volume.

…doesn’t replace the person.




Blue Sky – the Data Science Opportunity

Data Science

Dynamic Deployment Models are possible now –

identifying how many officers are required where and

when throughout the next 24 hours.

Senior Command then decides the allocation of

officers.

The model will include inter alia:- Crime forecasting – where, when and level

- Supply demand match (rosters)

- Socio-economic factors

- Employment levels

- Population growth forecasts

- Officer leave and critical skills




The Power Of…

Business

Intelligence…is the ability to leverage data and the knowledge,

skills and experience of your staff.

Data Science…is the ability to industrialise the knowledge, skills

and experience of your staff using structured and

unstructured data.




Conclusions

Done well, Business Intelligence and Data Science improve

organisation efficiency and operational effectiveness.

With better information, Police can do more with what they

have, meaning better outcomes for the community.

Which is why we do what we do.




THANK YOU




Mike Ayre30 May 2017

WASUP

Perth

business intelligence advancing organisational … groups...business intelligence –advancing...

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