Business Intelligence & Data Analytics to Improve JPA Performance David Tweedy Senior Consultant, Bickmore Jose Tribuzio CEO, Systema Software Rick Krepelka Director of Finance & Technology Golden State Risk Management Authority

Thurs, Sept 12,

1:45 pm – 3:00 pm

Agenda

§  Overview of Business Intelligence (BI) & Data Analytics

§  Definition of Terms, Trends, and JPA Relevance

§  Demo of BI Tools

§  Data cubes, dynamic business reporting, data mining, and predictive modeling

§  Real-life BI Implementation

§  Practical Examples, Tips, and Lessons Learned

§  Value and Benefits

Overview of Business Intelligence & Data Analytics David Tweedy Senior Consultant, Bickmore

What is Business Intelligence?

§  Business Intelligence (BI): a set of theories,

methodologies, processes, architectures, and

technologies that transform raw data into meaningful

and useful information for business purposes

What is Data Analytics?

§  Data Analytics (DA): the discovery and communication of

meaningful patterns in data. Organizations commonly apply

analytics to business data, to describe, predict, and improve

business performance

§  Predictive Modeling: the process by which a model is

created or chosen to try to best predict the probability of an

outcome

Definition of Related Terms

§  Data Mining §  Native Data §  Structured vs. Unstructured Data §  Dirty Data §  Big Data §  Dashboard §  Key Performance Indicators (KPIs)

Importance to JPAs

§  Provides factual evidence of what is actually happening in your claims operations

§  Identifies problems, trends and opportunities §  Enhances better decision making

You don’t know what you don’t know…

Trends   Pa*erns  

Rela-onships   Anomalies  

In  all  e-­‐data  

Discovery  

Claims Processing Improvements §  Quickly identify claims that have no suspicious or fraudulent

identifiers §  Move claims that require additional review quickly into

secondary review §  Identify claims that are likely fraudulent and forward to “legal”

for handling §  Increases in subrogation recovery often in the double-digit

range

Some Available Options Off-the-shelf Software §  Discuss examples

Vendor-assisted Software §  Consulting organizations §  RMIS vendors §  Insurers / TPAs

Overview of Benefits Manage and analyze all data in a powerful new way: §  Dramatically reduce IT costs §  Operate easily with legacy systems §  Put the power in the user’s hands §  Include all unstructured and dirty data §  Revolutionize collaboration

Demo of BI Tools Jose Tribuzio CEO, Systema Software

Pivot Viewer

Excel Pivot Table

Powerview: Injuries by Body Part

Data Mining – Decision Tree Model I

Data Mining – Decision Tree Model II

Data Mining – Neural Network

Dependency Network

Real-life BI Implementation Rick Krepelka Director of Finance & Technology Golden State Risk Management Authority

About Golden State RMA §  Member agencies include counties, cities, school districts, cemetery

districts, fire agencies and other special districts and public agencies

§  Committed to providing members with the best coverage and services available at the most reasonable cost possible

§  Innovative programs, personalized service

§  As of July 2012, GSRMA was comprised of 230 member agencies located in 47 California Counties

§  Members have a combined total of over 2,900 employees, 900 volunteers and payroll in excess of $100 million

§  General liability, workers’ compensation, property and miscellaneous coverage, and employee benefits program

§  Risk management services, includes safety and loss prevention training activities, Loss Prevention Subsidy Fund

Why Interested in BI and Analytics? §  Faster, easier access to data, reporting, and analysis

§  Identify areas to target for risk management and loss prevention

§  Analyze and improve coverage options

§  Spot trends and patterns

§  Make projections and forecasts using predictive models

§  Determine cost-effectiveness of vendors

§  Improve decision-making abilities

§  4850 Time refers to Labor Code 4850

§  Provides up to one year of leave of absence at full pay without tax deduction for police officers, firefighters, and other safety personnel when temporarily totally disabled due to an industrial injury

§  Costs can be significant risk

§  Quickly determine whether members would benefit from funding their own 4850 or insure that risk

Case Study #1: 4850 Time Analysis

Case Study #2: Analysis of Providers §  Selection of right provider network can help to control medical costs, a

significant expense in workers’ compensation

§  Analysis of providers used by injured workers; identify geographic clusters

§  Allow GSRMA to better understand why provider network not delivering optimal savings

§  Network did not have significant providers in member areas; members and their employees forced to go to out-of-network providers

§  Based on this information decided to changed networks

§  Use data cubes to measure level of savings achieved?

Case Study #3: Member Losses §  Typically provide members with stewardship reports and guidance on how

to reduce losses

§  Now with data cubes can perform more in-depth analysis of member losses

§  Analyze by member type, e.g. by city, county, cemetery, fire, special district, schools districts, etc.

§  Determine if trends exists, target with programs

What’s Next? §  Incorporating other data (exposures such as IV, payroll, premium paid,

training and loss prevention efforts, etc.) into our analytic tools to better understand member loss and risk profiles

§  Guide new member acquisition

§  Encourage members with high cost claims to improve; possibly utilize peer pressure to affect behavior and results

Panel Q&A David Tweedy Senior Consultant, Bickmore Jose Tribuzio CEO, Systema Software Rick Krepelka Director of Finance & Technology Golden State Risk Management Authority