LETTER 1: FOR WRANGLER JEANS INC.PRODUCT INQUIRY: REQUEST TO SEND INFORMATION

Wednesday, October 20, 2012

Wrangler Jeans Inc.Manhattan, New York

Dear Madaam/Sir,

We are interested in modern jeans for men and women that your company is selling. We would greatly appreciate receiving any information about fabric, colors, minimum order accepted per size and terms including discount cash you may have to learn more about your products. Please send such materials to:

Bacel Company134 J.P Rizal, Concepcion UnoMarikina City

I thank you in advance and look forward to studying the materials you send me.

Sincerely,Erica B. BongcayaoLETTER 2: FOR MRS. LINA REDREQUEST TO SEND COVER BOOKLET

Wednesday, October 20, 2012

Mrs. Lina RedPersonnel ManagerRed Manufacturing Company1879 Sanciangko StreetCebu City

Dear Mrs. Red,

I read about your cover booklet from Bantug, this weeks issue. I am fascinated about its content. I would like to have the copy of the cover booklet tomorrow, Thursday, October 21, 2012 at Red on exactly 2:00pm.

I thank you in advance and look forward to have the cover booklet.

Sincerely,

Erica B. Bongcayao

LETTER 3: FOR DOWNTOWN HOTEL:Sample letter of reservation

Downtown Hotel138 Colon Street,Cebu City

Dear Madam/Sir,

Please be informed that I will be traveling to Cebu City to attend a convention on October 20-21, 2012 and I will be requiring a room at your hotel for the duration of 2 days.I would like to reserve an ocean view suite that has 2 beds included. I checked on your website, and the price is supposed to be P5,500.00 per night.Please call me at 343-543-5645 to verify my reservation.Thank you,

Sincerely,Erica B. Bongcayao

LETTER 4: FOR WHOLE SALER DEALER:

Saturday, October 24, 2012

Erica B. BongcayaoBacel Company134 J.P Rizal St. Concepcion,Marikina City

Dear Ms. Bongcayao,

Thank you for your recent inquiry about our jeans for men and women. We are enclosing our catalog and price list for your review and we are confident that this literature will provide many of the answers you have requested.

If there is additional information you would like to have regarding our products, please do not hesitate to contact us. We will be most happy to be of assistance.

Thank you for the very kind words you used to describeour line of products.

Very truly yours,

Roy De CastroWrangler Jeans Inc.General Manager

LETTER 5: FOR YELLOW EDUCATIONAL SUPPLY:Wednesday, October 20, 2012

Mr. Richard YapSalesmanYellow Educational Supply1388 Gomez Street, Cebu City

Dear Mr. Yap,

Will you kindly send me 5 boxes of paper clips, 3 bottles of red ink and three rims of white bond paper and send to:Bongcayao Law Office13 Olive St. Concepcion DosMarikina City

To confirm this order, call me at 123-4567.

I shall especially appreciate your usual prompt delivery, as I plan to use that on my office.

Very truly yours,Erica B. Bongcayao

LETTER 7: COLLEAGUE:BACEL COMPANY134 J.P Rizal St., ConcepcionMarikina City

Wednesday, October 20, 2012

Roy de CastroSales AgentMarketing Department

Dear Mr. De Castro,

We would like to inform you that you are being selected to represent our company on this year 3-day regional meeting entitle Innovations and Creations. The meeting will be on October 24-26, 2012 at Imus Cavite.

You are being selected since you are working hard, passionately and devotedly. The company will expect you to explain the following to the audience:

1. A new Product Line2. A new services to customer or members3. Reasons for recent changes in the company or organization4. Plans for Expansion, new development and revision of the mission

Good luck and Do your job.

Sincerely,

Erica B. BongcayaoCEO

LETTER 8: FOR MS. GRACE VARGAS:INCORRECT INVOICE NUMBER:

Wednesday, October 20, 2012

Ms. Grace Vargas1894 Anonas Street, Sta. Mesa Manila

Dear Ms. Vargas,

I am in the receipt of your invoice no. 1223423, dated October 18, 2012 and have the amount of P7, 800 as a full payment for the grocery items you had ordered on us.

I believe that there is a slight mistake regarding the invoice no you gave.

I request that you send me an updated invoice at your earliest convenience so that we may process your payment.

Sincerely,

Erica B. BongcayaoFinance ClerkGrocery E

LETTER 10: REMITTANCE LETTER:A. EARLY PAYMENT DISCOUNT:

10/14/12

Enclosed is our invoice for . We want to remind you about our early payment discount. If we receive payment , we will discount the total amount due by . .

We hope you are able to take advantage of this discount. We look forward to serving you in the future.

TESTNOTE: Because most companies closely monitor cash flow, it helps to offer an incentive to encourage early payment. The longer outstanding invoices sit on the books, the more it costs the company.

B. CUSTOMER UNDERPAID INVOICE:

10/14/12

We have received your payment of on invoice number . Because , you still show a balance owed of .

If you have any questions, please feel free to call us at . Thank you for your prompt attention to this matter.

TEST

NOTE: An underpayment is usually an oversight, especially if this is a regular customer. The tone of the letter is not a slap on the wrist, but more of an effort to straighten out a misunderstanding.

C. CUSTOMER OVERPAID INVOICE:

10/14/12

We have received your payment of on invoice number . Because you are due a credit of .

.

If you have any questions, please feel free to call us at .

TEST

NOTE: This is good news to most people. The sooner you notify the customer, the better. Indicate what corrective action was taken.LETTER 11: ACKNOWLEDGEMENT LETTER:A. ACKNOWLEDGMENT OF RECEIPT OF APPLICATION: RESPONSE GIVEN IN DUE COURSE:

[DATE, ex. Wednesday, June 11, 1998]

[NAME AND ADDRESS, ex.John Smith1234 First StreetSuite 567Anycity, Anystate 85245]

Dear [NAME, ex. John Smith],

I acknowledge receipt of your letter and resume in application for a position at our company.

Your application will be reviewed by our department, and we will notify you within four weeks if we have any opportunities for you.

We thank you for your interest in our company.

Yours truly,

[YOUR NAME, ex. Jill Jones]B. ACKNOWLEDGMENT OF RECEIPT OF APPLICATION: REFERRED TO COLLEAGUE FOR RESPONSE:

[DATE, ex. Wednesday, June 11, 1998]

[NAME AND ADDRESS, ex.John Smith1234 First StreetSuite 567Anycity, Anystate 85245]

Dear [NAME, ex. John Smith],

I acknowledge receipt of your letter and resume in application for a position at our firm.

I do not oversee hiring employees, however did review the letter and resume and I have passed them on to my colleague, [NAME OF COLLEAGUE, ex. Sara Smith], who will be reviewing them and contacting you in due course.

I wish you the best of luck with your pursuit of employment.

Yours truly,

[YOUR NAME, ex. Jill Jones]LETTER 12: LETTER ASKING DONATION: [DATE, ex. Wednesday, June 11, 1998]

[NAME, COMPANY AND ADDRESS, ex.

Dear [NAME, ex. John Smith],

Hi [NAME, ex. John Smith]. Long time no see. How are things with your family?

I have volunteered to assist with the most recent Fundraising Campaign for [NAME OF HIGHSCHOOL]. I guess that's a long-winded way of saying I'm someone who gets to call up his old buddies to hit them up for donations. I'm sure you're well aware of the Campaign, however I have enclosed some promotional materials, which might help you decide if you would like to contribute.

On a serious note, I personally feel heavily indebted to the school and I consider it a very worthwhile cause to support. I hope you share my sentiments. I would love to discuss this further with you if you wish, and I have pledged to write and call some of my close friends to solicit their support.

I will try to give you a call in the near future to discuss the Campaign. Thanks for your anticipated support.

Sincerely,

[YOUR NAME, ex. Jill Jones]LETTER 13: CREDIT LETTER

10/14/12

We are impressed with your and would very much like to do business with you. However, before we place our initial order, we would like to inquire about your terms for granting commercial credit.

TEST is a which .

Would you please send us any information you may have, as well as the necessary forms or credit applications? Thank you. We look forward to doing business with you.

TEST

NOTE: In establishing a financial relationship, it's helpful to give a brief background about what your company does and it's approximate size. To save time, ask for a credit application in addition to the credit terms.LETTER 14: REFUSAL OF CREDIT LETTER

10/14/12

Thank you for taking the time to apply for credit with TEST. We welcome your business but unfortunately we are unable to extend credit to you at this time. Your credit application was denied because .

When your situation changes, we would be happy to reconsider your application. In the meantime, we welcome the opportunity to do business with you on a cash basis.

NOTE: Thank the customer for choosing to do business with you, and regretfully refuse the request. Explain why the application was denied and leave the door open to try again at a later time.LETTER 15: LETTER STIMULATING CREDIT

10/14/12

We are very pleased that you have decided to do business with TEST and look forward to serving you in the future. Before we can establish a credit account, we require all new customers to complete the enclosed credit application. Once we receive the completed form, we can set up your credit account.

You should hear about your credit approval . If you have any questions about the application or our approval process, please call at . Thank you for deciding to do business with TEST.

TEST

encl:

LETTER 16: COLLECTION LETTERA. FIRST COLLECTION (REMINDER):

10/14/12

Would you please check your records? As of we had not yet received your payment. You currently have an outstanding balance of . This amount was due on (please refer to invoice number ).

If you have already sent us your payment, please disregard this notice. If you have simply overlooked it, please take a moment now to mail us a check. Thank you for your prompt attention to this matter.

TEST

NOTE: On the first notice, keep the tone of the letter cordial. Non-payment may simply be an oversight and you don't want to offend the customer, you just want to get paid.B. SECOND COLLECTION (STRONG REMINDER):

10/14/12

Unfortunately, we still haven't received your payment of on invoice number dated . Because your account is past due, we .

If you are unable to pay the full amount due today, please call at to arrange a payment schedule. If you have already sent us your payment, please disregard this notice. We value your patronage and appreciate your prompt attention to this matter.

TEST

NOTE: This client may be having a temporary setback and would appreciate the opportunity to arrange a payment schedule.C. THIRD COLLECTION (OVERDUE NOTICE):

10/14/12

You have failed to pay your outstanding balance of . I'm sure you do not want to damage your credit record, but since you have failed to respond to our last two overdue notices, or to arrange any sort of payment schedule, we are forced to .

We regret having to take this drastic action. To avoid it, please contact our office immediately to arrange a payment schedule.

TEST

NOTE: If an invoice and two previous notices have been ignored, with no effort to make partial payment, it's time to make a stronger statement. Point out that you regret having to take this step.D. FINAL COLLECTION (LAST CHANCE OVERDUE NOTICE):

10/14/12

As all of our previous attempts to contact you were unsuccessful, I regret that we are forced to .

In order to avoid this unpleasant action and further damage to your credit record, please pay the balance of your account, , within days of the date of this letter. This is the last notice you will receive before action is taken. Please give this matter immediate attention.

TEST

NOTE: This is their last chance. Prior to this you may want to try a phone call or telegram or other attention getting device. Give them one last brief period to respond before taking action.LETTER 17: CLAIM LETTER

John T. Tirado1439 Agriculture LaneHomestead, FL 33030Dear John,It has come to our attention that you have not completed the interior design job that you were hired for on November 4th, 2009 to the agreed upon specifications. You failed to install the shelving system correctly, and you didnt even start installing the carpet.We are deeply disappointed that you could not hold up your end of the contract we signed.We hope that you can either a return and finish the job to the specifications laid out in our contract or b) pay out the damages for non completion included in section 7. b) of the contract we signed.Please respond as soon as possible with the action you are going to take to remedy this situation.

Sincerely,David Gretta

LETTER 18: SALES LETTER:A. SOLICIT SALES CALL:[DATE, ex. Wednesday, June 11, 1998]

[NAME, COMPANY AND ADDRESS, ex.Dear [NAME, ex. John Smith],

Allow me to introduce a [product/service] which [STATE HOW PRODUCT/SERVICE WILL BENEFIT THE POTENTIAL CUSTOMER, ex. has the potential to reduce your manufacturing costs by up to 30% and increase your profits by the same figure.][STATE WHAT YOU KNOW ABOUT THE POTENTIAL CUSTOMER AND STATE THE PROBLEM WHICH YOUR PRODUCT/SERVICE SOLVES], ex. Being in the air conditioner manufacturing business, I am certain that you agree with me that labor costs comprise a large portion of your total costs. However, these large expenses reveal an opportunity to reduce costs and increase profits.][INTRODUCE YOUR PRODUCT/SERVICE AND STATE SPECIFICALLY HOW IT WILL BENEFIT THE POTENTIAL CUSTOMER, ex. Our firm has developed a compressor, the Magnaflux A35, which is specifically designed to reduce the amount of labor involved in the manufacturing process. Specifically, the Magnaflux A35 eliminates the need for specialized lathe and tool operators required in the traditional manufacturing process.] [DO NOT GIVE AWAY ALL THE DETAILS OF YOUR PRODUCT/SERVICE; INSTEAD OFFER TO MEET WITH THE CUSTOMER TO INFORM HIM/HER OF THE SPECIFICS]As I understand you are a busy person, I will be happy to meet with you at your convenience to discuss exactly how [STATE PRODUCT/SERVICE, ex. our Magnaflux compressor] can benefit you {and your company}. You can reach me at XXX-XXXX at any time.I hope to speak with you soon.Sincerely,[YOUR NAME, ex. Jill Jones]LETTER 19: SOLICITED APPLICATION LETTER:

January 18, 2003Mr. Ronald ReegisPenelco Electric CompanyBalete Drive, Quezon CityDear Mr. Reegis:In response to your advertisement which appeared in todays issue of Philippine Star, please consider this letter of application.I am presently connected as Process Engineer with Mitsumi Philippines Inc. Considering my long experience in supervisory capacity, I feel I am qualified for the position being applied for.For a more comprehensive appraisal of my qualifications, please see my data sheet hereto attached.Should my qualifications merit your consideration, I shall be glad to discuss with you personally any further details you may require.Very truly yours,Ace Ventura

LETTER 20: UNSOLICITED APPLICATION LETTER:January 12, 2007Reymart GonzalesFreeport CorporationPasay City, ManilaDear Mr. Gonzales:I would like to apply for the position of Assistant Personnel of the Personnel Division of your corporation.I am twenty one years old, single, and in good health. I finished Bachelor of Science in Psychology from the University of the Santo Tomas in 1985.At present, I am connected with East Asia College as Guidance Counselor. This position which requires the proper approach for effective counseling exposes me to different kinds of people.For further information as to my qualifications and character, I refer you by permission to the following:Anna Maria FranceSchool AdministratorEast Asia CollegeMetro ManilaRose Mary AustriaDean Science DepartmentUniversity of Santo TomasMetro ManilaShould you desire to have me for a personal interview, I am very willing to see you at your most convenient time.Very truly yours,Annika SanchezLETTER 21: LETTER OF INTRODUCTION:

Dear Mr. Greenstreet:

Ann Morgan, a young engineer who took my process design seminar given for AIChE last summer, has asked me whether I can put the two of you together, so that you might consider granting her an interview for a position in your process control department.

You know that I am a rather tough instructor, so it means something when I tell you that Ms. Morgan has an exceedingly strong grasp of process design and control especially considering she is just two years out of college. By the way, she showed me her transcript, and was a solid B+ student at Brightwater Tech, which, as you know, has one of the best programs on the East Coast.

My department is overstaffed and, since the acquisition, half of our work is being moved to the California location. If this was not the case, and we were looking to add personnel, I would make Ms. Morgan an offer tomorrow.

Whether she would be an ideal fit with your group I cannot say, although I know that technically she can handle a Process Engineer position with extreme competence. As for whether shed be a good addition to your team (which I suspect she would), why dont you give her an interview and find out for yourself?

Sincerely,Your Name

LETTER 22: LETTER OF RECOMMENDATION:

10/14/12

This letter is in reference to . was an employee of for as .

During time with ,

I would recommend for any appropriate position you have available, without the slightest reservation. would be an asset to any company.

Thank you for your time.

LETTER 23: LETTER OF REFERENCE:A. ASKING FOR REFERRALS FROM COLLEAGUE:

10/14/12

has long been a respected presence in the