BUSINESSBUSINESSMANAGEMENTMANAGEMENT

ESL 105Presenters: Hsiao, Hsin-Yuan Lin, Yu-Chun Instructor: Lyra Riabov

Presentation Outline

Definition

Management Functions

Decision-Making Process

Decision Style Inventory

Leadership Styles

Management Styles

Interview of Wal-Mart Manager

The Definition of Management

Management is a team of managers that is in charge of the organization at all levels.

Management Functions

Planning

Organizing

Directing

Controlling

Decision-Making Process

Defineproblem

Defineexpectation

Developalternatives

Gatherdata

Evaluatealternatives

Choose bestalternatives

Step 1 Step 2 Step 3

Step 4Step 5Step 6

Decision Style InventoryAnalytical

Technical

Careful

Innovative

Uses much data

ConceptualCreative

Humanistic

Optimistic

Wants independence

Directive Productive

Verbal

Acts rapidly

Impatient

BehavioralSupportive

Communicates easily

Uses limited data

Avoids stress

Task-Oriented People-Oriented

Thinking

Complex

Action

Simple

Leadership Styles

Autocratic:

authoritarian, straight-forward manner

Participative:

free flow of communication, shares decisions

Laissez-faire:

consultant, turns decisions to the group

Management StylesMANAGEMENT

STYLED

DOMINANT

I

INFLUENCERS

C

CAUTIOUS

S

STEADY

Characteristics

•Makes decisions rapidly

• Interested in results

• Verbal

• Good at influencing and persuading

• Does not make quick decisions

•Thinks before speaking

• Hang in there

• Good team players

People,

Cultures

•Euro-Americans

•White males

• African-Americans

• Hispanics

• Women

• Asians • Native-Americans

About Wal-Mart

• More than 1,500 units and in 330,000 associates in Argentina, Brazil, Canada, China, Germany, Korea, Mexico, Puerto Rico and the United Kingdom.

• 2004 fiscal year end sales reached $47.5 billion, an 16.6 percent increase over the previous year, and that operating profit rose to $2.3 billion, an increase of 18.6 percent over the prior year.

About Wal-Mart• Vision: The flagship retail

store around the world

• Mission: To give their customers what they want, to make sure the low prices, to give them the best customer service

• Values: customers, innovation, teamwork, employees, service, pricing philosophy

Interview of Roger Laux, District Manager Wal-Mart, Hooksett

1. What is your title? How many employees are you responsible for?

Roger: General store manager and I am responsible for 130 employees.

2. What are your job duties? Roger: Anything inside the build

ing, from operations to merchandise to receiving and accounting.

Interviewee: Roger Laux, District Manager Wal-Mart, HooksettInterviewer: Yu-Chun Lin

3. Do you have a business background? What did you study in school to prepare yourself for this job? What work experience have you had?

Roger: Bachelor of Science degree in biology Stayed with Kmart for about 28 years. After Kmart I went to Wal-Mart about 4 years ago. Interviewee: Roger Laux,

District Manager Wal-Mart, HooksettInterviewer: Hsin-Yuan Hsiao

Interview of Roger Laux, District Manager Wal-Mart, Hooksett

Interview of Roger Laux, District Manager Wal-Mart, Hooksett

4. How do you select your employees?

Roger: Use computer system and pay attention to their characteristic.

5. In your opinion, what qualities make a good manager?

Roger: Communication and organization skills, and also striving for doing the best as possible.

Interview of Roger Laux, District Manager Wal-Mart, Hooksett

6. Which leadership style do you prefer Autocratic, Participative, or Laissez-Faire?

Roger: It depends on the situation.

7. What out of four functions: Planning, Organizing, Directing, and Controlling do you spend most of your time?

Roger: Directing and Controlling.

Interview of Roger Laux, District Manager Wal-Mart, Hooksett

8. Does Wal-Mart have market segmentation? What is Wal-Mart’s market? Who are Wal-Mart’s customers?

Roger: middle and low class customers. We maybe don’t have very high quality of products, but always at low price.

9. What is Wal-Mart’s corporate culture?

Roger: respecting individuals, open-door style for everyone , and support community.

10. Wal-Mart prides on customer service and good refund system. Why do you insist this principle? Also, how do you reduce the cost and simplify the procedure?

Roger: We offer the quality items to minimize the return , and use automatic credits to take care of returns.

11. How do the competitors affect Wal-Mart’s strategic decision? Also, what is Wal-Mart’s competition edge in retailing?

Roger: Adjust our merchandise to fit the customers’ buying habits.

Interview of Roger Laux, District Manager Wal-Mart, Hooksett

12. As everyone knows Sam Walton founded Wal-Mart. Do you follow Sam’s rules? If so, how do you follow "Sam's Rules for Building a Business?

Roger: Yes, we follow the general idea to take care of the customers, and make good relationship with store suppliers. But we have changed how we approach those things.

13. What are the future goals of business? What are your future goals? Roger: We always look for improvements. We learn from the failu

re of others. My future personal goals are financial satisfaction through getting a promotion for a higher position.

Interview of Roger Laux, District Manager Wal-Mart, Hooksett

Conclusion The following projects which we learned from our studyi

ng:

Definition of management

Four Management Functions

Six Steps in the Decision Process

Four Kinds of Decision Styles

Three Leadership Styles

Four Characteristics of Management Styles

We also got a lot of knowledge from interviewing of Wa

l-Mart manager

ReferencesDefinitionManagement Functions Leadership Styles Decision-Making Process

Mc Dougal And Arden, ”Chapter 6: Management,”

BUSINESS CONSEPTS Heinle And Heinle, 1993

Management Styles Vetrano And Oxford, “Chapter 5: Management,”TAPESTRY: LET’S TALK BUSINESS ADVANCEDHeinle And Heinle, 1995

Decision Style Inventory A Lecture by Dr. J. D. Boulgarides at California State University

Wal-Mart (Hooksett) Manager: Roger LauxWebsite: www.walmartstores.comAddress: 1328 Hooksett Rd. Hooksett, NH 03106Store Phone: (603) 644-8144