business of people - lessons learned building a remote workforce
TRANSCRIPT
Hi
Tony Perez
@perezbox
We
Clean and Protect
Websites
No, we’re not talking
security today…
Business of PeopleBUILDING AND RUNNING A GLOBAL WORKFORCE – THE PEOPLE ASPECT OF A REMOTE COMPANY
In the beginning…
Brazil / Canada
United States
Afghanistan
A remote workforce just
happened…
We’re a globally distributed team
with 60 + employees in 21
different countries
We operate 24 hours a day, 7
days a week, 365 days a
year.
What greater success is there than
providing someone an opportunity they
might have not otherwise had?
Our People
Your business is built by
people, not products /
technologies or solutions.
Ten things we’ve learned on
this journey…
1 - You can’t debug
people
2 - Flat organizations are
nice, but they are difficult to
scale
3 - No script to effectively
managing people
4 - Scaling people is
challenging
5 - People are social
by nature
6 - People are driven by
challenges
7 - People are curious
8 - People want to be
heard
9 - People want to create their
own experiences
10 - People are dynamic and
complicated
Focus Areas
Five ares we’re looking
to improve…
1 - Results oriented
organization
2 - Enable / empower
everyone to make decisions
3 - Allow the culture to
define itself
4 - Better connecting and
sharing our insights with the
team as a whole
5 - Accounting for differences
between types of people
Lessons
Being
Learned
Eight things we’re learning
along the way…
1 - The people that we started
with might not be the people we
end up with.
2 - Culture is not something you
define, rather something that you
are.
3 - Management and Leadership are
two fundamentally different traits.
4 - Hiring slow and Firing fast
sounds nice, but is
exceptionally hard to do.
5 - It’s through your people
that you achieve success
6 - Do not underestimate the
power of face to face
meetings
7 - People really want to
believe in what you’re about
8 - If you let them, they will
share your burden
Tools of the Trade
It’s surreal to think you can run a
company today solely via chat / text
messages..
It’s true though…
Communication is key, more
importantly continuous
communication
Continuous Communication
Slack / Skype
Thought Sharing
Private P2 Instance
Task Management Jira
(Engineers)
Task Management Asana
(Non - Engineers)
Human Resource
BambooHR
Policies / Procedures
Confluence
Leading and managing people will be
the most challenging and fulfilling
endeavor you take on.
Thank You
Tony Perez
@perezbox