business online for premier-precision 5.0 admin · 2014-12-29 · introduction fiserv november 2014...

Business Online™ 5.0

Administrator Training Guide November 2014

Fiserv

© 2014 Fiserv, Inc. or its affiliates. All rights reserved. This work is confidential and its use is strictly limited. Use is permitted only in accordance with the terms of the agreement under which it was furnished. Any other use, duplication, or dissemination without the prior written consent of Fiserv, Inc. or its affiliates is strictly prohibited. The information contained herein is subject to change without notice. Except as specified by the agreement under which the materials are furnished, Fiserv, Inc. and its affiliates do not accept any liabilities with respect to the information contained herein and are not responsible for any direct, indirect, special, consequential or exemplary damages resulting from the use of this information. No warranties, either express or implied, are granted or extended by this document.

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Contents

Introduction ................................................................................................................................. 1

Terms ...................................................................................................................................................... 5

Log On ......................................................................................................................................... 7

Roles ............................................................................................................................................ 8

Client Role ............................................................................................................................................ 10

User Role .............................................................................................................................................. 16

Client Setup ............................................................................................................................... 17

Clients ................................................................................................................................................... 17

Display Groups ..................................................................................................................................... 37

Client Accounts ..................................................................................................................................... 38

Fund Transfers ..................................................................................................................................... 40

File Transfers ........................................................................................................................................ 43

Users .................................................................................................................................................... 46

Change Client Account ......................................................................................................................... 63

Corporate User Account ....................................................................................................................... 69

Express Client Setup ............................................................................................................................ 71

User Management ..................................................................................................................... 72

Update/Change User ............................................................................................................................ 72

Unlock a User ....................................................................................................................................... 73

Delete a User In MFA Device Security ................................................................................................. 75

Security Challenge for Funds and File Transfers .................................................................. 76

Transfer/Stop Pay Review ........................................................................................................ 78

Appendix .................................................................................................................................... 82

Suggested Daily Report Review ........................................................................................................... 82

Security Risk Assessment Policies and Procedures ............................................................................ 83

Additional Approval Options ................................................................................................................. 83

Require VASCO MFA Token for High-Risk Transactions .................................................................... 84

Educate Your Clients on Prevention of Keylogger, Spyware, and Phishing Attempts ......................... 85

Security Levels ..................................................................................................................................... 85

Security Access Functions ................................................................................................................... 87

Client Authorization .............................................................................................................................. 89

Introduction Fiserv

November 2014 1

Confidential – Limited -For Premier and Precision Users

Introduction

Access Manager serves as the foundation storing user authorities and permissions that enable enhanced integration between Business Online and other applications such as ACH Manager, Wire Manager, Event Manager, as well as Activity Manager, which includes extended transaction history. As a result, financial institutions can provide corporate clients with additional functionality while generating service revenue for their organization. In addition, Business Online includes enhanced log on capabilities, encrypted email communication, and flexible control of transfers.

Note: Encrypted email is only available through LinkLive.

Business Online provides corporate clients the ability to conduct financial transactions over an Internet connection. In a highly secure environment, businesses can conduct real-time transactions, including account inquiries, fund transfers, and reviews of corporate cash handling logs. Business Online accepts fund transfers (ACH, internal, and wire), loan payments, and stop payments.

Encrypted software and user-specific passwords ensure only authorized access to customer’s corporate accounts. Customers can access their account information with a single Access ID and password. Specifications must be established through User Administrator functions in Access Manager to determine user access and functionality.

Introduction Fiserv

November 2014 2


Types of Activity

When a financial institution deploys Business Online, corporate customers can perform most financial transactions without leaving their home or office. Business Online activities may include any combination of the following:

Account inquiry (checking, savings, certificates of deposit, loans)

Account transcript statement inquiry (checking, savings, certificates of deposit, loans)

Pending transactions inquiry

Funds transfer between checking and savings accounts

Loan payments from checking or savings

Loan advances to checking or savings

External transfer request and add payee request

Financial software interface with external products

Stop Payments

Bill Payment

This browser-based product is designed with the following general activities.

Summarizing Account Information

All of the customer’s accounts at a financial institution are listed by clicking the Accounts list. Specific accounts can be selected to view details and perform transaction activities.

Fund Management Activities

This feature is used to review assigned fund transfer templates, issue fund transfers, and inquire into already issued fund transfers. Transactions may also be selected, sorted, and exported to other Personal Financial Management applications. Assigned corporate administrators may review issued transfers before they reach the financial institution, as needed.

File Management Activities

This function is used to review assigned file transfer templates, issue file transfers, and review file transfers that have already been submitted.

Note: ACH funds and file transfers do not apply to financial institutions using ACH Manager. Wire

transfers do not apply to financial institutions using Wire Manager.

Introduction Fiserv

November 2014 3


Security

A dedicated communications server acts as a firewall between the PC of your customers and the confidential financial records of your financial institution, prohibiting unauthorized access. Message encryption secures account information privacy as it is communicated from the financial institution to your customer's PC.

Access to Business Online is controlled through both Access IDs established by the financial institution and passwords established by their client’s users. All access is logged and reported for a complete audit of activity.

MFA Authentication

Fiserv has partnered with industry leaders to offer two integrated authentication solutions. MFA (Multifactor Authentication) Device Security provides specific machine forensics information designed to identify authorized user PCs. MFA Security Tokens use advanced technology to provide a “connectionless” One Time Password (OTP) token that generates a unique digital password every 36 seconds.

Online Maintenance

The personnel at your financial institution can maintain Business Online Client and User records using Access Manager. User records provide a detailed log of Business Online usage by each user (listing access times and types of activity).Client records, accounts, fund transfers, and user records can also be established, maintained, and reviewed using Business Online Administrator. Access to Business Online is controlled by the financial institution employee’s Access ID and Password.

Business Online User records can be reviewed and modified using Access Manager. The client is automatically established in Business Online when the client is set up in Access Manager.

Premier ACH Editor

Premier clients only. For financial institutions using Premier ACH Editor, corporate clients can generate and modify ACH files directly from Business Online sessions. ACH files generated from Business Online can be formatted into NACHA files and transferred to Fiserv for processing. No additional software is necessary with Premier ACH Editor.

Introduction Fiserv

November 2014 4


Reports

Business Online generates activity reports for audit and control purposes. Business Online activities are logged and categorized for analysis and easy examination of volume, peak hour usage, and completed or rejected activity. The following Business Online activity is reported:

Customer/employee transactions by date and time

Transactions by customer/employee

Activity exceptions

Automatic transactions

Outstanding requests

Reviewed requests

Totals reports

Inactive customers/employees

New customers/employees

Suggested Daily Report Review

EBC 3200-026 Outstanding Requests

EBC 3200-027 Reviewed Requests

EBC 3200-101 Transactions by Date & Time

EBC 3200-103 Transactions by Employee

EBC 3200-104 Extracted Transactions

EBC 3200-106 Activity Exceptions EBC 3200-118 Exceptions EBC 3200-128 Security Access Exceptions EBC 3200-131 Future Dated Transactions by Client EBC 3200-132 Future Dated Transactions by Date EBC 8803 Token Status Report (if using tokens) The following are for Premier Clients Only: EBC 7000-002 ACH File Totals, totals for files, and funds transfers BPM 3200-007 Preauthorized Transfers Requiring Funds, if applicable PIM 2000* Source Error Listing, files with errors PIM 3201 Source Detail Listing, lists everything on the file PIM 7000-001 Extracted Items Detail Listing, for Federal Reserve, for Bank, extracted that day

by endpoint, for files and funds transfers IES 3210-027 Block Listing, listing of all Retail Online and Business Online transactions

processed in the current update. Transactions could be present in either Block 91 or Block 92.

* In order to identify file transfer errors, it is essential that reviews be conducted daily of the Source Error Listing files.

Error = The file was not sent to the Federal Reserve.

Warning = The file was sent to the Federal Reserve, but there was a potential problem.

Introduction Fiserv

November 2014 5


Terms Access Manager

The financial institution’s back office administration tool that manages Business Online.

Client (Business Client)

Indicates the customer of the financial institution, for example XYZ Corporation, using the Business Online product.

Role

The functions assigned to a given business client or business client user.

Client Role

The overall set of functions allowed for a business client. Functions available at the Client Role level determine what functions are available at the User Role level. Fiserv predefines at least two default Client Roles: Template Business Senior Administrator and Template Business User. Additional Client roles may be created, as needed.

User Role

The overall set of functions assigned to a business client’s user.

Administration Options

Permission authorities assigned to either a client or user role. Each administration option level includes the permission authorities of each preceding level.

Administration option levels are:

Senior Admin: Create additional roles

Administrator: Create additional users

Supervisor: Defined by role (role permissions only)

User: Access role functions only

User

A business client employee authorized to use Business Online.

Introduction Fiserv

November 2014 6


Security Levels

Permission authorities assigned to a specific user.

Senior Admin: Can add, change, and delete client accounts and display groups and allows modification of your permissions.

Administrator: Can create, change, and approve other user’s templates, and can add, change, delete permissions for other users.

Supervisor: Can review and approve fund transfers made by other users.

Employee: Can create and view transactions.

Employee Group

A financial institution-defined group name that categorizes business client users.

Client Account

Accounts owned by a business client.

Display Group

A header that categorizes client accounts.

Template

A predefined form used for Fund Transfer, ACH Transfer, and Wire Transfer transactions.

Template Group

A header that categorizes templates.

Log On Fiserv

November 2014 7


Log On

1. Click the Access Manager link, type the User Code, and type the Password.

2. Click Login.

Note: If the financial institution uses Navigator, the Institution ID box is automatically populated.

Roles Fiserv

November 2014 8


Roles

There are two types of Roles:

Corporate Client Role - Created by the institution and tied to a Corporate Client

Corporate User Role - Created by the institution or a Corporate User and tied to a Corporate User

Fiserv establishes at least two Corporate Client default roles.

Example: Template Business User

Template Business Senior Administrator

1. Point to the Menu bar, click User Administrator, and then select Roles.

Note: Click the push pin icon to lock the menu in place.

2. Select an option button.

Inquire Role

Change Role

New Role

New Role Using Existing Role

Delete Role

3. From the Go To list, select Codes.

Roles Fiserv

November 2014 9


4. From the View Type list, select a type.

Note: When establishing Business Online clients, always select Corporate.

5. From the Role Authority list, select an option.

6. From the Application Access section, select None for all list options; unless using ACH Manager and Wire Manager.

Note: For additional information, refer to the ACH Manager and Wire Manager training guides.

7. Click Next.

8. To further filter the search, type the Client Name or Client Number, and then click Submit.

Note:

For Premier clients, the client number is the Portfolio Number associated with a business client in Customer Source.

For Precision clients, the client number is the Company ID number associated with a business client in Customer Source.

Roles Fiserv

November 2014 10


Client Role 1. From the View Type list, select a type.





4. Click Next.

Step 1 - Authorities Section

Definitions

View Type

From the list, select a type.

Role Authority

Select whether the role is associated with a corporate client or corporate user.

Note: This option only appears when View Type is Corporate.

Client - Associated with a corporate client. Only the financial institution can inquire, change, create, or delete Client roles.

User - Associated with a corporate user. The financial institution can give the Corporate Users permission to create, inquire, change, or delete User roles.

Roles Fiserv

November 2014 11


Application Access Section

ACH

Select the level of application access for which the role is authorized.

None - all ACH functions are unavailable

Custom - ACH functions are available for customization.

Note: Functions granted at the User Role level are only available if they are validated at the Client Role

level.

Full - ACH functions are enabled

Step 2 - Code Section

1. In the Name box, type the role name.

Definitions

Name

The name of the role.

Note: It is recommended that you use the client name at the beginning of the role name to reflect the

default option, for example, XYZ Corporation Business Administration Role.

Institution Number

The two-digit financial institution number.

Roles Fiserv

November 2014 12


Access Section

2. From the Default Administration Option list, select a value.

3. From the Transaction View list, select a value.

4. From the Default Role list, select Yes if this role should automatically be assigned to new users.

Note: The role can be changed at the user level.

Definitions

View Type

Indicates the type of the current online banking record. Business Online defaults to a value of Corporate.

Role Authority

Client indicates the role is associated with a corporate client role. User indicates the role is associated with a corporate user role.

Default Administration Option

Select the option assigned to a User when creating a new role.

Values are:

User

Supervisor

Administrator

Senior Administrator

Transaction View

Select the type of transaction view for the role.

Standard - Retrieves the account transactions

Personal Finance Manager - Retrieves the account transactions but also indicates the Activity Manager database (AMS) is accessible.

Roles Fiserv

November 2014 13


Default Role

Select the value that indicates whether the role should be the default. Values are Yes and No.

Valid Access Times Section

5. Change the Access Times, as necessary.

Definitions

Day

Indicates the days of the week the user can access Internet banking accounts.

Begin Time

Indicates the beginning of the daily period when client users can access Internet banking accounts. Format is hh:mm AM/PM.

End Time

Indicates the end of the daily period when client users can access Internet banking accounts. Format is hh:mm AM/PM.

Roles Fiserv

November 2014 14


Options Section

Definitions

Change Challenge Information

Allows the user to change their MFA challenge information.

Change PIN

Enables online PIN changes for token users.

Document Retrieval

Enables online document retrieval through Director® or the Titan national image archive.

Merchant Capture

Enables Merchant Capture single sign on.

Token Enablement

Allows users to enable their user tokens.

Change Password

Enables online password change functionality.

View Statements and Notices

Enables online viewing of statements and notices through Director or the Titan national image archive.

Electronic Statement Enrollment

This option is reserved for future use.

Roles Fiserv

November 2014 15


Online Administration Options Section

Note: This section only appears when the View Type is Corporate and the Role Authority is Client or

User.

Definitions

Roles

Determines if an end user can view and/or perform maintenance to Corporate User Roles through Access Manager within Business Online. Both the Corporate Client Role and the Corporate User Role must have the Roles options selected for the end user to have access to the new Roles link within Business Online.

Client Account

Determines if an end user can view and/or perform maintenance on a Client Account through Access Manager within Business Online. Both the Corporate Client Role and Corporate User Role must have the Client Account options selected for the end user to have access to the new Client Account link within Business Online.

Note: Only financial institutions can add Client Accounts, allowing users to maintain account nicknames

and assign display groups.

User

This option determines if an end user has access permissions for other user records.

User Account

This option determines if an end user can administer User Accounts.

A confirmation page appears.

Roles Fiserv

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User Role 1. From the View Type list, select a type.





4. To further filter the search, type a Client Name or Client Number, and then click Submit.

Note: A User Role cannot be created until a Client is created first.

For Premier clients, the client number can either be the Portfolio Number associated with a business client or the tax ID.

For Precision clients, the client number is the Company ID number associated with a business client.

5. Click Next.

Note: User Roles options are only available if selected from the Client Role.

Client Setup Fiserv

November 2014 17


Client Setup

Clients

New

The Client Setup enables a financial institution to establish and modify corporate client records.

1. Point to the Menu bar, expand User Administrator, and then click Clients.

2. Click the New Client option button, select a Product from the list, type the Client Number, and then click Submit.

Note:

For Premier clients, the client number is the Portfolio Number associated with a business client in Customer Source.

For Precision clients, the client number is the Company ID number associated with a business client in Customer Source.

Client Setup Fiserv

November 2014 18


New Client Section

1. Complete the client information.

Definitions

Client Number

The financial institution-defined number identifying the client.

Name 1 - 3

Allows entry of up to three names.

Address

The client’s street address.

City

The city where the client is located.

State

Select the state where the client is located.

Client Setup Fiserv

November 2014 19


Zip

The ZIP Code where the client is located.

Contact Name

Indicates the person designated by the client to be the primary individual responsible for all Business Online correspondence. Requires both first and last names for setup of CheckFree® Small Business bill payment.

Note: Refer to the Bill Payment training guide for specific requirements.

Contact Phone

The primary telephone number of the client’s contact.

E-mail Address

The primary business client contact’s email address. This information is required for setup of CheckFree® Small Business bill payment.

Date Created

Indicates the date the client record was created. This box is automatically populated.

Date Last Changed

Indicates the date the client record was last changed. This box is automatically populated.

Tax ID Code

Select the option that indicates if the client’s Tax ID Number has been verified.

Values are:

Not Present

Social Security Number

Employer Identification Number

Foreign Identification Number

Uncertified Social Security Number

Uncertified Employer Identification Number

Uncertified Foreign Identification Number

Note: If identification is uncertified, it has not been verified.

Tax ID Number

Indicates the client’s Tax ID Number based on the Tax ID Code.

Date Last Service Charged

Indicates the date a service charge was last assessed. This box is automatically populated.

Client Setup Fiserv

November 2014 20


Amount Last Service Charged

Indicates the last service charge amount. This box is automatically populated.

Institution Number

Indicates the two-digit number of the financial institution.

Contact Reference

Select the six flex data values to indicate the type of contact method assigned to the client, as necessary, and then enter the corresponding information.

Overrides Section

Definitions

Client Role

The role assigned to the client. The Default Role is defined in the Institution specifications and can be overridden at the client level.

Only Client Roles are available in the Client Role list.

While the Client can have multiple User Roles created, only one Client Role is assigned here.

Cutoff Group Override

This value allows clients to have a different cutoff group than the pre-defined default for ACH Manager and Wire Manager.

Client Setup Fiserv

November 2014 21


Codes Section

Definitions

Product Description

Select the product associated with the client.

Branch

Select the branch that the client is assigned.

Theme Number

This box indicates the financial institution-defined one to five-digit number that identifies the background branding theme associated with the product.

Note: This number should not be used unless instructed to do so by Fiserv. This box is not applicable

for Premier In-House clients.

Help Set Number

This box applies only to financial institutions using Premier.

Responsibility Code

Indicates the financial institution’s officer responsible for assisting the client. Values are 00000 - 99999.

Client Setup Fiserv

November 2014 22


Account Options Section

The Account Options section identifies different functions and activities the client can perform.

Note: Additional limitations for the following fields can be applied at the Account and User levels.

Definitions

Inquiry Detail

Indicates if the client can view account balances.

Presentments

Indicates if the client can view current day transactions.

Transactions

Indicates if the client can view transactions.

Exports

Indicates if the client can export transactions and account information to an external application, for example, Microsoft Money®, Intuit’s Quicken® or QuickBooks®, or as a comma delimited file.

Account Number Display

Indicates if masked account numbers display for the user. Selecting Yes applies account number masking.

Account Activity Options Section

Definitions

Pending Transfers

The client can view pending transfers by accounts.

Ledger Memo

The client can view the Ledger Memo balance.

Client Setup Fiserv

November 2014 23


Available Balance Options Section

The Available Balance Options section determines the balance information that the client sees when using Business Online. These values calculate the Available Balance by allowing holds to be calculated into the Available Balance.

Definitions

Total Float

Allows the client to view float.

Holds

Allows the client to view the total amount of holds.

Pending Transfers

Allows the client to view pending transfers.

Available Memo

Allows the client to view the available balance.

Credit Line

Allows the client to view the available amount on credit line or demand deposit loan accounts tied to the main checking account.

Sweep Amount

Allows the client to use sweep accounts tied to the main checking account. Select Yes to allow overdrafts when using the Enhanced Sweeps System.

Client Setup Fiserv

November 2014 24


Note: Default values appear based on defaults established in the Product Specification.

Service Charges Section

This section determines the service charge parameters for the client.

Definitions

Plan

Select the Service Charge Plan option to calculate and assess charges for Business Online usage.

Introductory Cycle

Indicates the number of cycles a corporate client is not charged when initially tied to a service charge plan.

Account Type

Indicates whether the charge account is Checking or Savings.

Account

Indicates the account that is debited or credited for service charge purposes.

Note: An exception appears on the EBC Exception Report if the Account box is not completed.

Method

Select the method of service charges assessed.

No Automatic Fees - charges are not automatically assessed and must be posted manually

Checking Debited - charges are automatically assessed to a checking account

Savings Debited - charges are automatically assessed to a savings account

Checking Analysis Addenda Created - charges cause an analysis addendum to be generated for the analysis charge

Calculate and Report, No Charge - charges are calculated and reported, but not automatically assessed

Cycle

Select the specific dates on which service charges are assessed. This option populates from the Product Specifications and can be overridden at the client level.

Client Setup Fiserv

November 2014 25


Local Ext ID

Reserved for future use, where applicable.

Company Ext ID

Reserved for future use, where applicable.

Client Setup Fiserv

November 2014 26


Multifactor Specifications Section

Note: If using tokens, please refer to the Multifactor Authentication guide for additional information.

The Multifactor Specifications section determines the method used to add higher-level security to Internet banking access. Defaults can be established in the Product level Specifications.

3. From the Authentication Method list, select an option.

Note: Device Print is preferable to using Access ID and password, as Device Print uses device

forensics to implement device monitoring/tracking software.

4. Select the Security Challenge from the list, and then from the Token Type list, select a type.

5. From the Enablement Days list, type the number of allowable days for Enablement enrollment.

Definitions

Authentication Method

Select the method used at log on to authenticate the corporate client user.

Access ID and Password - corporate client user must log on with an access ID and password.

OTP+PIN - Corporate client user must log on with a one-time password provided by the security token and corporate client user-defined Personal Identification Number. This applies only to the MFA Security Tokens technology available with VASCO.

Device Print - Corporate client users are authenticated using specific settings on their workstation in addition to an access ID and password. This applies only to the MFA Device Security solution.

Client Setup Fiserv

November 2014 27


Security Challenge

If established at the Template level (MFA Security Tokens), select the method by which the corporate client user is challenged for certain transactions, such as Fund or File Transfers.

None - Indicates corporate client user is not challenged.

Digital Signature - Corporate client user must enter a digital signature, for example, a digital passcode, provided by the security token after transaction-specific data is entered and verified.

Challenge Response - Corporate client user must enter a digital signature provided by the security token after entering the value displayed on the Security Challenge page.

One-Time Password - Corporate client user must enter a one-time password provided by the security token.

Token Type Default

Select the default security token model used when security tokens are ordered by the financial institution.

Enablement Days

Indicates the number of days a corporate client can log on with a user code and password instead of an OTP and PIN after initially receiving a security token or reporting a lost or damaged security token.

Custom Token

This option indicates whether the financial institution orders a branded security token or the standard security token.

No - financial institution orders a standard security token

Yes - financial institution orders a customized, branded security token

Note:

This value applies only to financial institutions using Premier. Always select No.

All other values are not applicable at this time.

Client Setup Fiserv

November 2014 28


Administration Options Section

The Administration Options section allows the financial institution to assign client access to various setup functions. If the financial institution does not allow the client to establish and/or change User records or Transfer templates, the financial institution is required to perform all functions for the client.

Note: A user must have a User record with a Security level of Supervisor, Administrator, or Senior

Administrator to use these options. Refer to the Appendix of this guide for additional information.

Approval Options Section

The Approval Options section determines which types of transactions require approval by the financial institution before being processed. Any items not coded for review process automatically.

For each option, select Yes or No.

Definitions

Review Internal Transfers

Indicates if internal transfers require approval by the financial institution.

Approve Transfers

Indicates if employees are authorized to approve single item transfers requiring additional approval.

Note:

To allow client level review, set to Yes.

Only Users with a Security level set to supervisor or higher can approve the transaction.

Client Setup Fiserv

November 2014 29


Funds Transfer Options Section

The Fund Transfer Options section determines the specific functions a client can perform for Fund transfers.

Note:

Only Users with a Security level set to supervisor or higher can approve the transaction.

Business Online validates funds availability when a transfer is submitted by corporate clients.

Definitions

Inquire Transfer

Indicates if the client can view Fund transfers. Required for setup of CheckFree Small Business bill payment.

Initiate/Delete Transfers

Indicates if the client can issue Fund transfers.

Overdrafts Allowed

This option indicates if the client can overdraw accounts when performing the transfer.

Loan Payment

Indicates the type of Loan payment(s) a client can issue.

Values are:

Principal

Interest

Regular Payment

All

Bill Payment

If the Bill Payment link appears under the Quick Link section on the Overview page, this option indicates if the client can issue bill payments. Required for setup of CheckFree Small Business bill payment.

Internal Transfer

This option indicates if the client can issue internal transfers.

Client Setup Fiserv

November 2014 30


ACH Transfer In, ACH Transfer Out, and Wire Transfer Out

These values indicate if the client is able to perform specific ACH and/or Wire transactions through the Funds Transfer section.

Note: These options do not apply to ACH Manager or Wire Manager. If not allowing ACH and/or Wires,

or if using ACH Manager and/or Wire Manager, these values should be left at No.

File Transfer Section

Indicates the client is set up to originate ACH files via the Premier ACH system.

Note: This does not apply to ACH Manager clients.

Limits and Thresholds Section

Indicates limits for Wire and File Transfers.

Note: This does not apply to Wire Manager or ACH Manager. This is only to be used if the client is

going to be allowed ACH and/or Wire capabilities separate from these ancillary modules. If not

allowing ACH and/or Wires, or if using ACH Manager and/or Wire Manager, these values should

not be changed.

Bill Payment Options Section

These values identify whether the client can view and/or change Bill Payment information.

Note: This section only applies to clients using the original Bill Payment module. It does not apply to

those using the CheckFree Small Business bill payment.

Client Setup Fiserv

November 2014 31


Merchant Capture Options Section

Definitions

Merchant Capture Option

This is required for Merchant Capture clients. Select whether the client is enabled for Merchant Capture.

Not Defined - The financial institution is not enabled for Merchant Capture.

No - The user is not enabled for Merchant Capture.

Yes - The user is enabled for Merchant Capture and the check images are sent for processing.

ARC/ACH - The user is enabled for Merchant Capture and an Accounts Receivable Conversion ACH transaction is sent for processing.

BOC/ACH - The user is enabled for Merchant Capture and a Back Office Conversion is sent for processing.

ACH - The transaction is sent for processing.

Per Item Limit

Indicates the maximum item amount the user can process. An error message appears if the item exceeds the limit.

Note: A blank box indicates an unlimited per-item limit amount for the user.

Per Deposit Limit

Indicates the maximum deposit amount the user can process. An error message appears if the deposit exceeds the limit.

Note: A blank box indicates an unlimited per-deposit amount for the user.

Per Day Limit

Indicates the maximum per-day amount the user can process. An error message appears if the accumulated deposits exceed the limit.

Note: The Client level specification Per Day Limit overrides the User level specification Per Day Limit. A

blank box indicates an unlimited per-day limit amount for the user.

Client Setup Fiserv

November 2014 32


Payee Text Indicates description printed in the endorsement text on the back of virtual and physical items.

Secondary Bank ID

Indicates financial institution’s nine-digit routing transit number for return items processed by a secondary financial institution.

Customer Theme Path

This value indicates the customer theme path, defined as the theme path in the Web capture program in merchant capture.

Work Type Number

This value is required if using merchant capture, and is provided by Item Processing during the implementation process.

Require Deposit Approval

Select whether corporate clients are required to approve deposit totals for each deposit or batch.

No - deposit approvals are not required

Yes - deposit approvals are required

Enable Deposit Name

Select whether corporate clients can enter a deposit name when generating new deposits.

No - corporate clients cannot enter a deposit name

Yes - corporate clients can enter a deposit name

Require Deposit Total

Select whether a deposit total is required.

No - deposit total is not required

Yes - deposit total is required

Endorse Date

Select whether the date is printed in the endorsement text on the back of virtual and physical items.

No - date is not printed in the endorsement on the back of virtual and physical items

Yes - date is printed in the endorsement on the back of virtual and physical items

Client Setup Fiserv

November 2014 33


Endorse Payee Text

Select whether additional information is printed in the endorsement text on the back of virtual and physical items.

No - additional information is not printed in the endorsement on the back of virtual and physical items

Yes - additional information is printed in the endorsement on the back of virtual and physical items

Endorsement Template

Indicates the name of the endorsement template, defined as the endorsement template in the Web Capture program in Merchant Capture.

Customer Brand Path

Indicates the customer logo path, defined as the logo path in the Web Capture program in Merchant Capture.

Positive Pay Options Section

This indicates if the client can perform positive pay activities.

Note: This section only applies to Premier clients using the Transaction Authorization System for

Premier (TAS).

Inquiry and Import Template Maintenance

Indicates whether the client can inquire, import, and/or maintain templates.

Maintenance and Review

Indicates whether the client can review and/or maintain positive pay items. Stop Payments Section

The Stop Payments section determines if the client can perform all or only specific Stop Payment functions. Stop Payment functions may be customized at the user level.

Definitions

Inquiry

Select whether the client can view Stop Payment information.

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Add

Select if the client can place Stop Payments.

Item Stop Receipt

Determines whether a notice is generated when a stop payment is placed.

Method

Indicates how a stop payment service charge is assessed.

Sales Tax Charge

Indicates if sales tax is assessed for stop payments.

Charge

If using EBC Stop Payment as the charge Method, the amount charged for each Stop Payment only.

Electronic Documents Section

The Electronic Documents section establishes the types of image documents that can be accessed by the client.

Select an Allowed check box to indicate whether the client can access the transaction.

Transaction Code Section

Allows override of default transaction codes for transactions performed in Business Online at the Client level.

Note: This applies to Premier only, and should only be used to override default transaction codes

already specified within the core Product Specifications.

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Interface Specifications Section

The Interface Specifications section allows the financial institution to establish custom interface codes to identify third-party programs.

Note: Business Online user interface codes are established at the Product level unless custom interface

codes are established at the Client level. For example, a single sign-on to CheckFree Small

Business bill payment.

Definitions

Interface Code

Select the code used to identify the product selected for integration to Focus Database Manager for Premier® and Focus Database Manager for Precision® data aggregation solutions from Fiserv.

Default

This option indicates whether or not the product is accessible to Business Online customers. If Yes, the interfaces established for the client are automatically added to New Caller specifications.

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Express Client Setup Section

The Express Client Setup section allows the financial institution to choose which options to define through the wizard by selecting each check box that applies. This section is only available on New and New Using Existing Client pages; it will not appear on the Inquiry or Change pages.

By leaving additional setup options clear, financial institutions are responsible for completing these options manually.

To save the Client Record, click Finish.

Note: If additional setup options are required, the Next button appears instead of the Finish button.

Refer to the Express Client Setup section in this training guide for more information.

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Display Groups Display Groups determine how items appear for the financial institution’s client through the Internet. A Display Group is a name under which the types of employees, accounts, fund transfers, and file transfers are defined.

1. Click Display Groups, select the Change Display Groups option button, type the Client Number or Name, and then click Submit.

2. Click a Name link.

Definitions

Change Display Group

In the Display Group boxes, complete any necessary changes.

Move Up/Move Down

Click the up or down arrow.

Delete Display Group

Click the icon to delete the group.

Add New Row

Click the link to add a new Display Group.

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Client Accounts Accounts can be linked to the Client based on Portfolio Number, Tax Identification Number, or Account Number.

Note: The Portfolio Number boxes are only available for institutions using Premier.

1. Click Client Accounts, select the New Client Accounts option button, and then click Submit.


3. Click the Add link, type the Portfolio Number and Name Line, Tax Identification Number and Tax Identification Type, and/or Account Number and Account Type information.

4. Click the green arrow to verify, and then click Next.

5. Select the check box to select each account to be linked to the Client, and then click Next.

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6. Verify and/or edit the account information for each account, and then click Next.

Definitions

Client Account Nickname

Indicates the unique client account nickname. This is a required value.

Merchant Capture Access Override

Select whether the client can access Merchant Capture.

Not Defined

No

Yes

ARC Conversion - client can access Merchant Capture and an Accounts Receivable Conversion is sent forward for processing

BOC Conversion - client can access Merchant Capture and Back Office Conversion is sent forward for processing

Once the account is validated, the status changes to a green checkmark.

Note: If the account is not valid, the Status reflects a red square with white circle.

7. Click Finish.

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Fund Transfers The information on fund transfer templates, including account numbers, routing transit numbers, and default amounts are specified. The information entered can be used as default values when processing single-item fund transfers.

1. Click Transfers, type the search criteria, and then click Submit.

2. Click a Name link, and then click the Add icon in the Funds Transfer List section.

3. Select the Transfer Type.

4. Select the appropriate routing transit numbers, and then complete the additional form information.

5. Click Save.

Definitions

Client Number

Indicates the number of the selected client.

Transfer Description

The financial institution-defined description used to identify the fund transfer.

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Additional Approval Type

Select if the fund transfer requires additional client approval before processing.

Values are:

None

Supervisor

Administrator

Security Challenge

Supervisor + Security Challenge

Administrator + Security Challenge

Default Amount

Identifies the default transfer amount.

Note: This amount can be overridden when issuing the fund transfer.

Amount Increments

Indicates the amount increment used when issuing a fund transfer. For example, if $5.00 is entered in the Amount Increments box, transfers can only be issued in $5 increments ($5, $10, $15, $20). If left blank or a zero is entered, no amount increment restrictions are assigned to the transfers.

From Institution R/T Number

Select the routing transit number of the financial institution that is the source of the funds transfer.

From Account Type

Select the type of account that is the source of the funds transfer.

From Account

Select the account that is the source of the funds transfer. A list of accounts is available.

From Account Debit Tran Code

Select the valid debit transaction code defined in the Transaction Code table at the Client level.

Note: An asterisk indicates the default debit transaction code.

Recurring

This value indicates if the fund transfer is recurring or on demand.

Display Group

Select how the grouping of Fund transfers will display within Business Online.

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Minimum Amount

This value indicates the minimum transfer amount allowed.

Maximum Amount

This value indicates the maximum transfer amount allowed.

To Institution R/T Number

Select the routing transit number of the financial institution receiving the fund transfer.

Note: For Internal Transfer templates, the To Institution R/T Number is the same as the From

Institution.

To Account Type

Select the account type receiving the fund transfer.

To Account

Select the account receiving the fund transfer.

To Account Credit Tran Code

The default value for internal fund transfers is None.

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File Transfers

Note: This section only applies to financial institutions using Premier ACH.

File transfers allow you to create and perform maintenance of file transfer templates. The entered information is used for batch or multiple-transaction ACH files.

Note: File transfer templates must be created by the financial institution. Corporate clients are not

authorized to create or modify file transfer templates.

1. Click Transfers, type the search criteria, and then click Submit.

2. Click a Name link, and then in the File Transfer List banner, click the Add icon.

3. Complete the additional form information, and then click Save.

Definitions

Client Number

The number of the selected client.

File Identifier

This value identifies the name of the file transfer used to perform a file transfer.

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Select if the file requires additional approval before being processed.

Values are:

None

Type

Supervisor

Administrator

Security Challenge



Display Group

Select the grouping of file transfers displayed within Business Online.

ACH File Type

Select an ACH file transfer type.

N/A - file must be processed manually by the financial institution

ACH - file is automatically processed by the EBC program

Note: Always set to ACH.

ACH File Encrypted

Select if the ACH file is encrypted and only pertains to files created by the ACH Editor for Premier®.

Yes - Premier ACH Editor was used to generate the file

No - Third-party software was used to generate the file

Process Flag

Reserved for future use.

Transfer Type

Select if the file transfer is an upload or download. Always set the value to Upload for ACH files.

File Edit Option

Select if Carriage Return/Line Feeds are added or removed during the transfer process.

Values are:

No Edit

Add/Remove Carriage Return/Line Feed

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Client Name

This value displays the name of the corporate client.

Host Pack

Identifies the pack where the file will reside on the host. The value populates from the Connect3 Center Administrator, Institution-General Specifications.

Note: These values appear by default based on implementation settings and should not be changed.

Host Family

Identifies the family name of the file as it resides on the host. The value populates from the Center Administrator, Institution-General Specifications.

Note: These values appear by default based on implementation settings and should not be changed.

Set to ACH

For Positive Pay (Check Reconciliation system) files, select CRP file.

Host File Name

Identifies the name of the file as it resides on the host. The value can be alphanumeric.

Note: Do not enter special characters or spaces in the Host File Name. A specific Host File Name may

only be used once in a 24-hour period.

Server File Directory

Reserved for future use.

User File Name

Indicates the name of the file as it resides on the client’s PC.

Note: User File Name may be left blank.

Record Size

Indicates the size of each record in the file.

94 for all files except Positive Pay

40 for Positive Pay files

Blocking Factor

Indicates the number of records per block in the file.

10 for all files except Positive Pay

9 for Positive Pay files

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Users 1. Expand User Administrator, and then select Users.

2. Select the New User option button, and select the Corporate check box.

3. Click Submit.

4. Click a Name link from the Client List section.

Step 1 - Codes Section

Definitions

Name

The name of the business user.

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Customer Number

A system-defined number identifying a customer in Business Online.

Employee ID

The ID number of the client’s employee.

Note: The Employee ID is automatically assigned.

Theme Name

The theme name assigned to the user.

View Type

Indicates whether it is a Consumer or Corporate user.

Security Level

The level of access rights.

Employee - user cannot review transfers

Supervisor - user is authorized to review transfers within their Employee Group

Administrator - user is authorized to review transfers

Senior Administrator - user is authorized to review transfers and can assign other administrators

Note: For financial institutions using CheckFree Small Business bill payment: Only one employee can

be set up as a Senior Administrator. The enrollment file provided to CheckFree will include

information about the employee selected as a Level 1 user. CheckFree Small Business supports

only one Level 1 user for each client. If another Senior Administrator is needed, a second can be

added only after CheckFree bill payment enrollment is complete. All Supervisor levels can access

all accounts within the CheckFree solution. For additional information, refer to the CheckFree

Small Business documentation.

Employee Group

Identifies under which Display Group the employee is listed, for example, Supervisor, or Administrator.

Transaction Exports

Indicates whether the user can export transaction. Values are No and Yes.

Institution Number

The two-digit number of the financial institution.

Branch

The branch to which the client is assigned.

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Status

The current status of the employee.

Values are:

Active Employee

Frozen Status, No Access

Closed Employee Record

Date Created

Date the User level was created.

Date Last Accessed

The date the employee last accessed Business Online.

Date Last Changed

Date the last change to the User level was made.

Date Last Update

The date the financial institution last updated the caller record.

Date Last Service Charge

The date the last service charge was assessed.

Flex Data Fields

The six values indicate the type of contact method assigned to the client. Select a contact method type, and enter the corresponding information.

Contact Methods Section

Definitions

E-mail Address

Used to send the Forgot Your Passcode and One Time Passcode information via email. This box is automatically populated if an email address exists on the User record. If an email does not exist on the User record, the user must enter an email address in this box under the Contact Methods section.

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Business Phone

The business telephone number of the client’s contact.

Business Phone Ext

The extension of the telephone number for the client’s contact.

Mobile Phone

The mobile telephone number of the client’s contact.

Client Details Section

Definitions

Displays the client that the user is associated with.

Client Name

The name of the client.

Client Number

The number assigned to the client.

Client ID

The Tax Identification Number of the client.

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Security Section

The Security section allows the financial institution to establish the user’s log on information.

Definitions

Access ID

Indicates the customer user code.

Note: The Access ID cannot be changed in Business Online. Delete the user, and then recreate it with

the correct Access ID.

PIN

Indicates the personal identification number for security verification.

Note: This value only applies if tokens are enabled.

Security Question

Indicates the unique question used to identify the customer. Required for enrollment into CheckFree Small Business bill payment.

Security Answer

Indicates the response to the security question. Required for enrollment into CheckFree Small Business bill payment.

Date Last Password Expired

The value indicates the date the user’s password expired.

Terms Acceptance Date

Indicates the date the user accepted the security terms and conditions.

Change Password

Click the link to assign and/or change password.

Note: When the temporary password is established, the client is prompted to create a new password

during the initial log on process.

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Multifactor Authentication Section

The Multifactor Authentication sections enable financial institutions to specify the type of higher-level security or tokens to be used.

Definitions

Authentication Method

Select the method used at log on to authenticate the user.

Access ID and Password - log on is with an access ID and password

Device Print - authenticated using a specific setting on their workstation in addition to an Access ID and password

OTP+PIN - log on is with a one-time password provided by the security token and the financial institution-defined personal identification number

Token Type Default

Select the default security token model used when security tokens are ordered by the financial institution (MFA Security Tokens/VASCO only).

MFA User Status

Indicates the corporate client user status with Device Print.

Unverified - corporate client user began, but did not complete, Device Print enrollment

Verified - corporate client user is enrolled in Device Print

Locked Out - corporate client user is locked out of Device Print due to security violations

Unlocked - corporate client user was previously locked out of Device Print and has been reset.

Not Enrolled/Deleted - corporate client user is not yet started enrollment process or has been deleted from Device Print

Token Serial Number

Indicates the unique number identifying the security token. This number is located on the security token.

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Token Status

Select the status of the security token for the user.

None - no security token status has been established

Outstanding Order - security token is included in an order yet to be sent

Token Ordered - security token order has been sent

Pending Enablement - security token has not been enabled by the user

Token Enabled - security token is enabled and can be used

Token Disabled - security token is unavailable and cannot be used

Token Lost - security token has been reported lost

Token Damaged - security token has been reported damaged

Lockout Information Section

Definitions

Number Of Invalid Logon Attempts

Indicates the number of times a user has unsuccessfully attempted the log on process.

Number Of Session Lockouts

Indicates the number of times a user has been locked out of a session.

Note:

To unlock a user, change the Type of Lockout to None and the Number of Invalid Lockout Attempts and Number of Session Lockouts to zero.

Passwords are changed at the User level under the Security section.

Last Invalid Access

Indicates the time the user last experienced an invalid access attempt.

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Type of Lockout

Select the lockout type assigned to the product.

None - Product is unlocked

Auto-Exceeded Attempts - Product is locked until the duration time is exceeded or until None is selected

Auto-Exceeded Session Limit - Product is locked and requires a financial institution’s customer service representative to re-establish the user’s log on access

Manual - Product is locked and requires a financial institution’s customer services representative to re-establish the user’s log on access

Role Assignment Section

This section indicates the role assigned to the user. Users can be assigned to multiple roles.

To define an additional role, click the Add Role link.

Overrides Section

This section is reserved for future use.


Definitions

Incoming ACH

Indicates whether the incoming ACH transfer option is enabled.

Note: This value applies only to Premier In-House clients.

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Incoming Wire

Indicates whether the incoming wire transfer option is enabled.

Note: This value applies only to Premier clients using WireXchange.

Primary Account Type

Select the primary account type.

Primary Account Number

Indicates the primary account number.

Approval Options Section

Definitions

Review Internal Transfers

Select if internal transfers require approval by the corporate client.

Review ACH Transfers

Select if ACH transfers require approval by the corporate client.

Note: Does not apply to ACH Manager.

Review Wire Transfers

Select if wire transfers require approval by the corporate client.

Note: Does not apply to Wire Manager.

Approve Transfers

Select if employees are authorized to approve transfers requiring additional approval.

Note: Set to Yes to allow Client level review.

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Fund Transfer Options Section

Definitions

Inquire Transfers

Select whether a user can inquire on a funds transfer under Management Tools. Required for setup of CheckFree Small Business bill payment.

Note: This is required to have the Management Tools button appear.

Initiate/Delete Transfers

Select whether a user can initiate, edit, and delete a funds transfer. Required for setup of CheckFree Small Business bill payment.

Review Bill Payment Transfers

Select whether bill payment transfers require review by the Corporate client.

File Transfer Options Section

Definitions

This section does not apply to ACH Manager.

Review ACH File Transfers

Select whether transfers require review by the corporate client.

Review Other File Transfers

Select whether general (non-ACH) file transfers require review by the corporate client.

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Definitions

Wire Review Threshold

Indicates the maximum dollar amount of a single wire transfer. If the amount exceeds the threshold, the wire transfer is placed in the Client Side Review for verification and approval.

Note: Does not apply to Wire Manager.

Wire Daily Transfer Limit

Indicates the daily maximum dollar amount accumulation of all wire transfers. If the amount exceeds the threshold, wire transfers are placed in Client Side review for verification and approval.

Note: If this value is set to zero (0), there is no limit. Does not apply to Wire Manager.

File Review Threshold

Indicates the maximum dollar amount established for a single ACH file. If the amount exceeds the threshold, the ACH file transfer is placed in the Client Side Review program for verification and approval.


File Daily Transfer Limit

Indicates the daily maximum dollar amount of the ACH file transfers. If the amount exceeds the threshold, ACH file transfers are placed in the Client Side Review for verification and approval.


The Fund Transfers section enables users to be assigned Fund Transfer Templates.

The File Transfers section enables users to be assigned File Transfer Templates.

Note: Does not apply to ACH Manager. A user can access templates when the File Transfers Template

box is checked.

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Bill Payments Section

Definitions

Note: This section only applies to financial institutions using the original Bill Payment Module; it does

not apply to CheckFree Small Business.

Initiate/Delete Payments

Select whether or not a user can perform these functions on bill payments.

Inquiry

Select if the employee can inquire into bill payments.

Merchant Capture Options Section

Definitions

Merchant Capture Option

Select whether the user is enabled for Merchant Capture.

Not Defined - enabled for Merchant Capture and the check images are sent for processing

No - not enabled

Yes - enabled and the check images are sent for processing

ARC ACH - enabled and an Accounts Receivable Conversion ACH transaction are sent for processing

BOC ACH - enabled and a Back Office Conversion ACH transaction are sent for processing

Role

Select the type of role assigned to a user.

Limited User - User can capture and correct deposits, but not submit them

Approver - User can capture, correct, and submit deposits

View Client Deposits

Select whether the user can view other client deposits.

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Per Item Limit

Indicates the maximum item amount the employee can process. An error message displays if the item exceeds the limit.

Per Deposit Limit

Indicates the maximum deposit amount the employee can process. An error message displays if the deposit exceeds the limit.

Note: A blank field indicates an unlimited per-item limit amount for the employee.

Per Day Limit

Indicates the maximum per day amount the employee can process. An error message displays if the accumulated deposits exceed the limit.

Note: The Client level specification Per Day Limit overrides the Employee level specification Per Day

Limit.

Positive Pay Options Section

Note: The following options only apply to financial institutions using Transaction Authorization for

Premier®.

Definitions

Inquiry and Import/Template Maintenance

Select whether the client can inquire, import, or maintain templates.

None - client cannot perform positive pay inquiries, file import, or template maintenance functions

Inquiry - client can view positive pay files

Import/Template Maintenance - client can view positive pay files and maintain templates

Inquiry and Import/Template Maintenance - client can view and import positive pay files and maintains templates

Maintenance and Review

Select whether the client can review or maintain positive pay items.

None - client cannot review or maintain positive pay items

Maintenance - client can maintain positive pay items

Review - client can review positive pay items

Maintenance and Review - client can maintain and review positive pay items

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Stop Payments Section

Definitions

Inquiry/New/Delete

Select whether or not the user can perform these functions.

Method

The method for accessing stop payment service charges as defined in the Premier Core.

No Charges

DDA Standard - stop payment charges are as per the stop payment information

EBC Stop Payments - stop payment charges are defined in the Business Online specifications

EBC Stop Payment if > 0; else, DDA Standard - Indicates stop payment charges first refer to specifications in Business Online. If stop payment specifications are not defined in Business Online, DDA Standards apply.

Interface Specifications Section

Definitions

Interface

Select the code used to identify the product selected for integration to Focus, a data aggregation solution. Select CheckFree Small Business bill payment, if applicable.

User Code

Indicates the user code associated with this interface. The user code should be the same as the Access ID assigned during setup.

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Password

Indicates the Password associated with this interface. Click the link to display the Change Password box. Type and confirm the new password. For CheckFree Small Business bill payment, enter the password, as applicable.

Note: The password is case sensitive and generally will be WebPay or BizPay, but will depend on

information provided during installation.

Fund Transfer

Select the check boxes to indicate whether the employee has permission to transfer funds between the enterprise server database and Focus Interface Application.

Pilot Option

Select the check boxes to indicate whether the user is authorized to utilize this interface in a test environment.

Date First Used

The date the user first used this interface.

Date Last Used

The last date the user used this interface.

Mobile Banking Section

Definitions

Note: Applies only to SMS Mobile Banking clients.

SMS Address

Indicates the text message address for the cell phone. The first 10 characters before the @ character represent the cell phone number and the characters after the @ character is the domain name of the cell phone.

Mobile Banking Pin

Indicates the four-digit mobile banking Personal Identification Number (PIN). The PIN is appended to a one-time password issued every time the customer logs on to the mobile banking interface.

Select the check boxes from the Electronic Documents section for all the documents the user should

have permission to view.

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Business Online Software History Section

Definitions

Version

Indicates the most recent version of Business Online products licensed.

Corporate User Account Access Section

Select the check boxes for the accounts to add.

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Applications Enabled Section

The Applications Enabled section establishes user access to additional Internet banking modules.

If no accounts or applications have been selected:

Click Next, and then click Finish, or click Cancel.

If any accounts or applications have been selected:

Click Next, or click Cancel.

Note: This is customized to show additional Internet banking modules your financial institution has

implemented.

Accounts undergo a final validation process.

Click Finish.

Note: This adds the account to the Client level only and with default options. To change specific access

details from the default you must next go to Change Client Account. Any changes made here

affect access once the account is added to the User level. You may also go straight to the

Corporate User Accounts menu option to change default settings, but that is on an individual user

by user basis and does not affect all users.

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Change Client Account This section allows the financial institution to restrict what access and functions the users can perform for an individual account.

1. Point to the Menu bar, and then expand User Administrator.

2. Select Client Accounts.

3. Enter the search criteria, and then click Submit.


5. Click an Account Number link.

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Change Client Accounts Section

Definitions

Client Name

The name of the selected Client.

Account Type

Indicates the type of account, such as demand deposit, loan, and savings.

Institution Number

The number of the financial institution.

Access Identification

The financial institution’s routing transit number.

Account Number

The account number that was selected.

Institution Report Number

The report number to which the account is tied to.

Account Specifications Section

Definitions

Status

The status of the account.

Nickname

A specified nickname to easily identify the account.

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Display Group

Indicates how accounts display, as specified at the Display Groups level.

Access Group

Identifies the access group the account is part of.

Merchant Capture Access Override

Indicates whether the client is enabled for Merchant Capture.

Not Defined - Indicates the account is not enabled for Merchant Capture.

No - Indicates the account is not enabled for Merchant Capture.

Yes - Indicates the account is enabled for Merchant Capture.

ARC Conversion - Indicates the account is enabled for Merchant Capture and an Accounts Receivable Conversion ACH transaction is sent for processing.

BOC Conversion - Indicates the account is enabled for Merchant Capture and a Back Office Conversion ACH transaction is sent for processing.

User Account Access Section

Indicates what users from the corporate client have access to the view account online.


Definitions Inquiry Detail

Indicates if the client can view account details on this account.

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Presentments

Indicates if the client can view current day transactions on this account.

Transactions

Indicates if the client can view transactions on this account.

Exports

Indicates if the client can export transactions and account information to external applications on this account.


Indicates if the account numbers display.

Note: This option must be set to Yes in order to display check images.

Fund Transfer Options Section

Definitions

Overdrafts Allowed

Indicates if the account can be overdrawn while processing transfers.

Loan Payment

Indicates the type of loan payment that can be issued to the account. When All is selected, any of the available payment type options within the list are allowed.

Bill Payment

Indicates if bill payments can be issued from the account.

Note: This applies to clients using the Premier Bill Payment module, not the CheckFree Small

Business.

Internal Transfer In

Indicates if incoming internal transfers can be issued to the account.

Internal Transfer Out

Indicates if outgoing internal transfers can be issued to the account.

Note: Set to No if the client is not allowed to make advances on loan accounts.

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Definitions

Transfer Review Threshold

Indicates the maximum dollar amount of a single internal transfer. If the amount exceeds the threshold, the transfer requires financial institution verification and approval.

Daily Transfer Limit

The daily maximum dollar amount of all issued internal transfers. If the amount exceeds the threshold, the transfers require financial institution verification and approval.

Minimum Account Balance

The minimum amount of remaining funds that is required to complete a transfer. This is only applicable to Business Online Demand Deposit, Savings, and Certificate of Deposit accounts.

Stop Payments Section

Definitions Inquiry

Determines whether the client can view stop payment information for this account.

Add

Determines whether the client can place stop payments on this account.

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Access Group Override Specifications Section

Specific values may vary here based on financial institution settings.

1. From the list, select the check box for any options you would like the client to have access to on this

particular account.

2. To save any changes to the account setup, click Save.

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Corporate User Account This section allows users to make changes to the user account or assign accounts to users.

1. Point to the Menu bar, and expand User Administrator.

2. Select Corporate User Accounts.

3. Type the appropriate search criteria, and click Submit.

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4. Click the User Name link.

5. Select the check box of the accounts to add.

6. To view the account, click the Account Number link.

7. To perform maintenance, click the Change icon.

8. To unlink a User Account, click the Delete icon.

Note: You can only add accounts here if they have already been added at the Client Accounts level. If

an account is not displaying here to add you must go back to Client Accounts and add it for the

Client first. Once this has been done, you may come back here to add the account to the user

and click the Change icon to set individual user access rights.

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Express Client Setup Express Client Setup is an optional feature that allows the financial institution to choose which options to define during initial client setup. This section is available on New Client and New Client Using Existing Client pages.

All required fields must be defined before continuing through the wizard. There are no options to skip or go back within a selected option.

If no options are selected within the Express Client Setup section, the Save/Finish and Cancel buttons are available.

If options are selected within the Express Client Setup section the Next and Cancel buttons are available.

Click Next to save the current step and go to the next step within the wizard based on the options selected.

Click Cancel to exit the wizard without saving the current step.

If Save/Finish or Next is selected within the wizard (when you have not completed the required fields on the current page), errors display for the required fields.

Note: For additional information for each Setup Option, refer to that specific section in this training

guide.

If setup is not complete within the standard timeframe, the Client Setup will have to be

established manually.

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User Management

Update/Change User 1. Point to Access Manager on the Menu bar, expand User Administrator, and then click Users.

2. Click the Change User option button, and then type the search criteria.

3. Click Submit.

4. Click the User Name link of the user to be changed.

The user information displays the fields that can be modified.


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Unlock a User The Lockout Information section indicates the criteria used when a user forgets his or her password or experiences too many invalid log on attempts.

If the customer is locked out of online banking:

1. Scroll down to the Lockout Information section, and then from the Type of Lockout list, select None.

2. Verify that the Number Of Invalid Log on Attempts and Number Of Session Lockouts fields are 0.

3. Click Save.

Lockout Information Section

Definitions

Note: The following are required fields.

Number Of Invalid Logon Attempts

Number of incorrect log on attempts by the user.

Number Of Session Lockouts

Total number of times a user has been locked out of Internet banking.

Type of Lockout

Indicates the types of lockout.

None - product is unlocked

Auto - Exceeded Attempts - product is locked until the duration time is exceeded or None is selected

Auto - Exceeded Session Limit - product is locked and requires a financial institution’s customer services representative to re-establish the customer’s log on

Manual - product is locked and requires a financial institution’s customer services representative to re-establish the customer’s log on


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To unlock a customer locked out of MFA Device Security:

1. Point to Access Manager on the Menu bar, expand User Administrator, and then click Users.

2. Click the Change User option button, and then type the search criteria.

3. Click Submit.

4. Scroll down to the Multifactor Authentication section, select the Unlock User From MFA check box, and then click Save.


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Delete a User In MFA Device Security Before a user can re-enroll in MFA Device Security, the user must first be deleted from the MFA Device Security database.

1. Point to Access Manager on the Menu bar, expand User Administrator, and click Users.

2. Type the selection criteria to locate the appropriate User Record, and then click Submit.

3. Scroll to the Multifactor Authentication section, and select the Delete User From MFA check box, and then click Save.

Note: The user is deleted from the MFA Device Security database immediately; therefore, the user

must enroll the next time they log on to Business Online. This is a completely new enrollment,

including re-establishing the Security Challenge Questions.

Security Challenge for Funds and File Transfers Fiserv

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Security Challenge for Funds and File Transfers

Business Online offers the ability to require additional authentication for high-risk transactions, through a One Time Password.

The Security Challenge value must be defined in the Business Online Clients Specifications in Access Manager. The token supports a One Time Password challenge.

The Security Challenge must be turned on for each fund transfer template designated as a high-risk transaction.

1. Point to Access Manager from the Menu bar, expand User Administrator, and then click Transfers.

2. Type the search criteria, and then click Submit.

3. Click the appropriate icon.

Security Challenge for Funds and File Transfers Fiserv

November 2014 77


4. Select the transfer template to modify.

5. From the Additional Approval Type list, select a type.

Note: Selecting one of the last two options requires an employee with Supervisor or Administrator rights

to approve the transfer after the employee correctly answers the challenge question. No security

challenge is required to review the transaction.

Definitions


Indicates if the fund transfer requires additional client approval before processing.

Values are:

None

Supervisor

Administrator

Security Challenge



Transfer/Stop Pay Review Fiserv

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Transfer/Stop Pay Review

The Transfer/Stop Pay Review allows you to approve or disapprove a Stop Payment.

1. Click Institution Administrator, and then click Review.

2. Click the Change icon, or to view the inquiry, click the Inquiry icon.

Note: The Consumer Review section is not applicable for Business Online.

3. From the Status list, select Approve or Disapprove.

4. Click Save.


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To print or delete any information:

1. Expand the Transfer Description option, and then click the Print icon or the Delete icon.


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Deleting a Recurring Fund Transfer

Note: Once a recurring transfer is generated and processed, the next transfer is created immediately.

However, a scheduled transfer cannot process until the scheduled date.

To disapprove the Next Scheduled Transfer:

1. Click Institution Administrator, and then click Review.

2. In the Fund Transfers section, click the Change icon.

3. Type the search criteria, and then click Search.

4. Locate the appropriate transfer from the list, and then select Disapprove.

5. Click Save.


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To correct or delete the Fund Transfer Template:

1. Point to the Access Manager Menu bar, expand User Administrator, and then select Transfers.

2. Click Submit.

3. Click the Client Name link.

4. Click the Change or Delete icon next to the appropriate transfer template.

5. Make the appropriate changes, and then click Save.

Note: Deleting a template will not delete any scheduled or recurring transfers, those must be cancelled

separately.

Appendix Fiserv

November 2014 82


Appendix

Suggested Daily Report Review EBC 3200-026 Outstanding Requests

EBC 3200-027 Reviewed Requests

EBC 3200-101 Transactions by Date & Time

EBC 3200-103 Transactions by Employee

EBC 3200-104 Extracted Transactions

EBC 3200-106 Activity Exceptions

EBC 3200-118 Exceptions

EBC 3200-128 Security Access Exceptions

EBC 3200-131 Future Dated Transactions By Client

EBC 3200-132 Future Dated Transactions By Date

EBC 8803 Token Status Report (if using tokens)

The following are for Premier Clients Only.

EBC 7000-002 ACH File Totals, totals for files, and funds transfers

BPM 3200-007 Preauthorized Transfers Requiring Funds, if applicable

PIM 2000* Source Error Listing, files with errors

PIM 3201 Source Detail Listing, lists everything on the file

PIM 7000-001 Extracted Items Detail Listing, for Federal Reserve, for Bank, extracted

that day by endpoint, for files and funds transfers.

IES 3210-027 Block Listing, listing of all Retail Online and Business Online transactions

processed in the current update. Transactions could be present in either

Block 91 or Block 92.

* In order to identify file transfer errors, it is essential that reviews be conducted daily of the Source Error Listing files along with the errors report.

Error - The File was not sent to the Federal Reserve.

Warning - The File was sent to the Federal Reserve, but there was a potential problem.

Appendix Fiserv

November 2014 83


Security Risk Assessment Policies and Procedures An important part of a sound security policy is to perform ongoing reviews of existing controls and procedures, and to ensure those procedures are expanded or adapted to mitigate new risks.

Each financial institution should perform their own review to ensure that appropriate controls are in place to meet their business model and risk landscape. The steps outlined in this document are the most basic recommendations, intended to assist your financial institution develop and evolve internal Internet banking security policies and procedures.

Additional Approval Options Establish Approval Options for all ACH and Wire Transfers though the User Administrator at both the financial institution and client levels. Perform the following steps to set different levels of security for fund and file transfers:

Bank Review

1. Point to the Access Manager Menu bar, expand User Administrator, expand Clients, and select Change Client.

2. Type the client number to be modified, and then click Submit.

3. Click the Client link.

4. In the Approval Options section, to require bankside review, set the correct transaction type to Yes.

5. Click Save.

Employee Review

1. Point to the Access Manager Menu bar, expand User Administrator, expand Users, and then select Change User.

2. Enter User Name, Access Code, Client Name, or Client Number to be modified, and click Submit.

3. Click the User link.

4. In the Approval Options section, to require User review, set the transaction type to Yes.

5. Click Save.

Note: Only employees with Approve Transfer in the Approval section set to Yes will have security to

approve the transaction.

Appendix Fiserv

November 2014 84


Supervisor Review

1. Point to Access Manager on the Menu bar, expand User Administrator, expand Fund Transfers, and then select Change.

2. Type Client Name or Number to be modified, and click Submit.

3. Click the Client link.

4. Click the Change icon on the Template Nickname.

5. Select Supervisor from the Additional Approval Type list.

6. Click Save.

Note: Only employees with Supervisor level set to Supervisor or higher have security access to approve

the transaction.

All changes to transfer templates require another person’s approval for changes to take effect.

Require VASCO MFA Token for High-Risk Transactions

Example: ACH and Wire Transfers

To require a token value to be entered on a fund transfer:

1. Point to Access Manager on the Menu bar, expand User Administrator, expand Clients, select Change Client, and then select the appropriate client.

2. Scroll down to the Multifactor Authentication section, and then select the appropriate Security Challenge type.

3. Click Submit.

4. Expand User Administrator, click Transfers, enter the search criteria, click Submit, select the client, and click the Change icon for the appropriate fund transfer template.

5. Under Additional Approval Type select Security Challenge, Supervisor + Security Challenge, or Administrator + Security.

6. Click Save.

Appendix Fiserv

November 2014 85


Educate Your Clients on Prevention of Keylogger, Spyware, and Phishing Attempts A key part of thorough security policy and procedures is continuous education. Our online education, available through Beavercreek Marketing, provides security education for corporate clients, as well as topic-specific consumer education materials.

To view these educational programs, please visit: www.bankall.com.

Security Levels The Administration menu can be viewed only by users who have a Security Level of Senior Administrator, Administrator, or Supervisor. The Security Level is specified in each user’s profile. There are four Security Levels with varying levels of authority as illustrated in the table on the following page.

The Senior Administrator is set up by the financial institution. This is the person identified by the company applying for Business Online access. The Senior Administrator has the highest level of rights and is responsible for setting up all other users. The Senior Administrator also has the option of establishing another Administrator who can set up users and administer their access rights.

Appendix Fiserv

November 2014 86


Senior

Administrator Administrator Supervisor Employee

Hours of Access As assigned in the Client and User Roles.

As assigned in the Client and User Roles.



Employee Administration

(Administering users and access rights)

If the Senior Administrator has been granted access to Employee Administration, the Senior Administrator can set up, change, and delete users with a security level of Administrator, Supervisor or Employee.

If the Administrator has been granted access to Employee Administration, the Administrator can set up, change, and delete users with a security level of Supervisor or Employee.

If the Supervisor has been granted access to Employee Administration, the Supervisor can set up, change, and delete users with a security level of Employee.

Cannot set up, change, or delete any users or user rights.

Access to Business Online Features

As assigned in the Client and User Roles and User record.




Access to Accounts As specified in the user’s Account Access profile.

As specified in the user’s Account Access profile.



Transfer Review Authority

(Authority to review and approve account transfers.)

Can review all transfers initiated by all other users if Review rights were granted.

Can review all transfers initiated by all other users if Review rights were granted.

Can review all transfers unless Administrator review is required on the template.

Cannot review transfers.

Template Administration

(Templates are predefined forms for account transfers, wire transfers as determined by role; tax payments, and ACH transfers, as determined by role.)

As specified in the user’s profile or role.



Cannot administer templates of any type.

Appendix Fiserv

November 2014 87


Security Access Functions The following is an outline of the Security needed for the new Access Manager.

Note: The following are samples of some of the Function Codes available. Contact your financial

institution’s Security Officer for additional information.

CONNECT3 (CON3) FUNCTION CODES

CON3 FUNCTION 04 - Business Retail Specifications

EBB1757 User Administration Access to ROLES and CLIENTS in Access Manager

0 - indicates no access

1 - indicates full inquiry

2 - indicates maintenance only

3 - indicates security only

4 - indicates maintenance inquiry only

5 - indicates security inquiry only

F - indicates full access

EBC FUNCTION 02 - Security Specifications

EBB1757 User Administration Access to ROLES


1 - indicates inquiry

2 - indicates maintenance

3 - indicates full access

CON3 FUNCTION 09 - Caller Record Specifications

EBB1757 User Specification - Access to Users Administration


1 - indicates full inquiry

2 - indicates maintenance only

3 - indicates security only

4 - indicates maintenance inquiry only

5 - indicates security inquiry only

F - indicates full access

Appendix Fiserv

November 2014 88


EBC FUNCTION 08 - Employee Specifications

EBB1757 User Specification - Access to Users Administration


1 - indicates inquiry

2 - indicates maintenance

3 - indicates inquiry, maintenance

4 - indicates new

5 - indicates inquiry, new

6 - indicates maintenance, new

7 - indicates inquiry, maintenance, new

8 - indicates delete

9 - indicates inquiry, delete

A - indicates maintenance, delete

B - indicates inquiry, maintenance, delete

C - indicates new, delete

D - indicates inquiry, new, delete

E - indicates maintenance, new, delete

F - indicates inquiry, maintenance, new, delete

Appendix Fiserv

November 2014 89


Client Authorization

Note: These forms are samples only and may not apply to your financial institution. For additional

information, refer to the Business Online Administrator training guide.

The following information is to be completed by the financial institution. General Company Information Product Description: ___________________________ Company Name: ________________________________________ Client Number: (Maximum 30 characters)

________________________________________ (Maximum 30 characters) ________________________________________ (Maximum 30 characters)

Address: ________________________________________ (Maximum 30 characters) City, State, Zip: ________________________________________ (Maximum 35 characters) Contact Name: ________________________________________ (Maximum 30 characters) Contact Telephone Number: (____) _____-_______ Tax ID Code: ________________________ Tax ID Number: ____________________________ Contact Reference: ________________________________________ Contact Reference: ________________________________________ Contact Reference: ________________________________________ Contact Reference: ________________________________________ Contact Reference: ________________________________________ Contact Reference: ________________________________________

Authorized Access Times

Access Day Begin Time End Time

Monday ____:____ ____:____

Tuesday ____:____ ____:____

Wednesday ____:____ ____:____

Thursday ____:____ ____:____

Friday ____:____ ____:____

Saturday ____:____ ____:____

Sunday ____:____ ____:____

Appendix Fiserv

November 2014 90


General Financial institution Information

Branch Number: _________________ Theme Number: __________

Responsibility Code: __________

Preview Option


Exports

Service Charge Information

Plan: Method:

Cycle: Service Charge Account Type:

Service Charge Account: ______________

Stop Payment Information

Inquiry Sales Tax Charge Option

Add Stop Pay Method: ________________________________

Item Stop Receipt Stop Pay Charge: ________________________________

Delete

Multifactor Authentication

Authentication Method: Security Challenge:

User Code and Password One-Time Password

OTP+PIN

Device Print

Token Type:

GO3 Enablement Days:

ACH File Transfers

Company Name: ___________________________ File Review Threshold: _________________ (Maximum 16 characters) Company Identification: _____________________ File Daily Transfer Limit: ________________ (Maximum 10 characters) File Transfer Allowed File Monthly Transfer Limit: ______________

Appendix Fiserv

November 2014 91


Merchant Capture Options

Not Defined Yes BOC/ACH

No ARC/ACH

Wire Transfers

Review Threshold:

Daily Transfer Limit:

Monthly Transfer Limit:

Account Activity Options

Pending Transfers Ledger Memo

Available Balance Options

Total Float Available Memo Pending Transfers

Holds Credit Line Sweep Amount

Approval Options

Approve Stop Pays Approve Bill Payment Transfers

Approve Internal Transfers Approve ACH File Transfers

Approve ACH Transfers Approve Other File Transfers

Approve Wire Transfers Permission to Approve Transfers

Account Options

Inquiry Detail Incoming Wire Incoming ACH

Transactions Presentments


Inquire Employee Add Wire Transfer Template

Add Employee Change Wire Transfer Template

Change Employee Delete Wire Transfer Template

Delete Employee Add Tax Payment Transfer Template

Add Internal Transfer Template Change Tax Payment Transfer Template

Change Internal Transfer Template Delete Tax Payment Transfer Template

Delete Internal Transfer Template Add Bill Payment Transfer Template

Add ACH Transfer Template Change Bill Payment Transfer Template

Change ACH Transfer Template Delete Bill Payment Transfer Template

Delete ACH Transfer Template

Appendix Fiserv

November 2014 92


Payment Options

Inquiry Change

Positive Pay Options

Inquiry and Import/Template Mntc Maintenance and Review

Inquiry Maintenance

Import/Template Mntc Review


Fund Transfer Options

Inquiry Internal Transfer Loan Payment Type

Change ACH Transfer In Principal Only

Overdrafts Allowed ACH Transfer Out Interest Only

Loan Payment Wire Transfer Out Regular Payment

Tax Payment All

Bill Payment

Document Types

DDA OnUs Debits COD OnUs Debits LAS OnUs Credits 1

DDA OnUs Credits COD OnUs Credits LAS OnUs Credits 2

SAV OnUs Debits LAS OnUs Debits 1 DDL OnUs Credits

SAV OnUs Credits LAS OnUs Debits 2 DDA Stmts (HTML)

Other ________________________________________

Display Groups

Employees Accounts Fund Transfers File Transfers

_________________ _________________ _________________ _________________

_________________ _________________ _________________ _________________

_________________ _________________ _________________ _________________

_________________ _________________ _________________ _________________

_________________ _________________ _________________ _________________

_________________ _________________ _________________ _________________

_______________________________________

Authorized Signature

_______________________________________

Name

____________________________ ____/___/___

Title Date

Appendix Fiserv

November 2014 93


The following information is to be completed by the financial institution.

Company Name: _________________________________________

The following information is required for every account accessed by your company through the system. Photocopy and complete this worksheet as required.

Account Nickname: _________________________________________

Display Group: _________________________________________

Account Type: _________________________________________

Account Number: _________________________________________

Merchant Capture Options

Not Defined Yes BOC/ACH

No ARC/ACH

Default Account Options

Inquiry Detail Presentments

Transactions Exports



Inquiry Delete

Add Stop Pay Method: __________________________

Positive Pay Options


Inquiry Maintenance

Import/Template Mntc Review



Incoming ACH Internal Transfer In Loan Payment Type

Incoming Wires Internal Transfer Out Principal Only

Overdrafts Allowed ACH Transfer In Interest Only

Tax Payment ACH Transfer Out Regular Payment

Bill Payment Wire Transfer Out All

Appendix Fiserv

November 2014 94


Fund Transfer Restrictions

Transfer Review Threshold: ____________________________________

Daily Transfer Limit: __________________________________________

ACH Review Threshold: _______________________________________

Daily ACH Limit: _____________________________________________

Wire Review Threshold: _______________________________________

Daily Wire Limit: _____________________________________________

Bill Payment Review Threshold: _________________________________

Daily Bill Payment Limit: _______________________________________

Minimum Account Balance: _____________________________________

_______________________________________


_______________________________________

Name

____________________________ ____/___/___

Title Date

Appendix Fiserv

November 2014 95


The following information is to be completed by the client.

Company Name: _______________________________________

The following information is required for every file transfer template. Photocopy and complete this worksheet as required.

File Identifier: _________________________________________

Additional Approval Type:

Supervisor

Administrator

Security Challenge



Display Group: _________________________________

ACH File Type: N/A ACH

ACH File Encrypted: Yes No

Transfer Type: Upload Download

File Edit Option

No Edit

Add/Remove carriage return/line feed

Host File Name: _________________________

User File Name: _________________________

_______________________________________


_______________________________________

Name

____________________________ ____/___/___

Title Date

Appendix Fiserv

November 2014 96



Company Name: _________________________________________

The following information is required for every fund transfer template. Photocopy and complete this worksheet as required.

Transfer Type:

Internal Tax Payment Bill Payment

ACH In Domestic Wire

ACH Out Foreign Wire

Transfer Description: ___________________________________ Recurring

Additional Approval Type:

Supervisor

Administrator

Security Challenge



Display Group: _________________________________ Default Amount: ________________________________ Amount Increments: _____________________________ Minimum Amount: ______________________________ Maximum Amount: ______________________________ From Institution R/T Number: _____________________ To Institution R/T Number: ____________ From Account Type: _____________________________ To Account Type: ___________________ From Account: __________________________________To Account: ________________________

ACH In - Additional information for ACH Transfers

From Account Name: _____________________________ Addenda: ____________________________________________________________________________ ACH Out - Additional information for ACH Transfers

To Account Name: _______________________________ Addenda: ____________________________________________________________________________

Appendix Fiserv

November 2014 97


Tax Payment - Additional information required for Tax Payment Transfers

Taxpayer Identification Number: ______________ Type Subcode 1:__________________________

State: ___________________________________ Type Subcode 1 Description: ________________

State Tax Type Code: ______________________ Type Subcode 2:__________________________

State Tax Type Code Description: _____________ Type Subcode 2 Description: ______________

Federal Tax Type Code: _____________________Type Subcode 3: _________________________

Type Subcode 3 Description: _______________

Domestic Wire - Additional information required for Domestic Wires

Receiving Information

To Institution R/T Number: ____________________________________ To Institution Name: _________________________________________ To Institution Address: _______________________________________ To Institution City, State, ZIP: __________________________________ Beneficiary Information

Beneficiary Institution R/T Number: ____________________________ Beneficiary Institution Name: __________________________________ Beneficiary Institution Address: ________________________________ Beneficiary Institution City, State, ZIP: ___________________________ Beneficiary Account Type: ____________________________________ Beneficiary Account: ________________________________________ Beneficiary Name: __________________________________________ Beneficiary Address: ________________________________________ Beneficiary City, State, ZIP: ___________________________________

Appendix Fiserv

November 2014 98


Foreign Wire

Receiving Information

Institution R/T Number: _______________________________________ S.W.I.F.T. Bank Identifier: _____________________________________ To Institution Name: _________________________________________ To Institution Address: _______________________________________ To Institution City, State, ZIP: __________________________________

Beneficiary Information

Beneficiary S.W.I.F.T. Bank Identifier: __________________________ Beneficiary Institution Name: _________________________________ Beneficiary Institution Address: _______________________________ Beneficiary Institution City, State, ZIP: __________________________ Beneficiary Account Type: ___________________________________ Beneficiary Account: ________________________________________ Beneficiary Name: __________________________________________ Beneficiary Address: ________________________________________ Beneficiary City, State, ZIP: ___________________________________

Bill Payment - Additional information required for Bill Payment Transfers

Vendor Number: ________________________________________________ Vendor Account Number: _________________________________________ Default Message: _______________________________________________________________ ______________________________________________________________________________ ______________________________________________________________________________

_______________________________________


_______________________________________

Name

____________________________ ____/___/___

Title Date

Appendix Fiserv

November 2014 99



Company Name: _________________________________________

For employees with similar access rights, create a template by selecting the shared functions. Then photocopy the "template" before completing the unique information for each individual employee.

Employee Name: __________________________________ Contact Phone: __________________

(Maximum 30 characters)

Supervisor Level

Employee Administrator

Supervisor Senior Administrator

Display Group: ______________________________________ ACH File Review Threshold: __________________________ Document Retrieval

Exports ACH File Daily Transfer Limit: _________________________ Wire Review Threshold: ______________________________ Wire Daily Transfer Limit: _____________________________ Incoming ACH: ______________________________________ Incoming Wire: ______________________________________ Exports: Y ___ N ___ Contact Reference: ________________________________________ Contact Reference: ________________________________________ Contact Reference: ________________________________________ Contact Reference: ________________________________________ Contact Reference: ________________________________________ Contact Reference: ________________________________________

Appendix Fiserv

November 2014 100


Authorized Access Times

Access Day Begin Time End Time

Monday ____:____ ____:____

Tuesday ____:____ ____:____

Wednesday ____:____ ____:____

Thursday ____:____ ____:____

Friday ____:____ ____:____

Saturday ____:____ ____:____

Sunday ____:____ ____:____

Security

Caller Access ID: ___________________ Verification Password: _________________

(Maximum 19 characters) (Maximum 17 characters)

PIN: ___________________

Stop Payments

Inquiry: Y ___ N ___ Add: Y ___ N ___ Delete: Y ___ N ___

Approvals

Approve Stop Pays Approve ACH File Transfers

Approve Internal Transfers Approve Other File Transfers

Approve ACH Transfers Permission to Approve Transfers

Approve Wire Transfers


Inquire Employee Add Wire Transfer Template

Add Employee Change Wire Transfer Template

Change Employee Delete Wire Transfer Template

Delete Employee Add Tax Payment Transfer Template

Add Internal Transfer Template Change Tax Payment Transfer Template

Change Internal Transfer Template Delete Tax Payment Transfer Template

Delete Internal Transfer Template Add Bill Payment Transfer Template

Add ACH Transfer Template Change Bill Payment Transfer Template

Change ACH Transfer Template Delete Bill Payment Transfer Template

Delete ACH Transfer Template

Payment Options

Inquiry Change

Appendix Fiserv

November 2014 101


Document Options

DDA OnUs Debits LAS OnUs Debits 1

DDA OnUs Credits LAS OnUs Debits 2

SAV OnUs Debits LAS OnUs Credits 1

SAV OnUs Credits LAS OnUs Credits 2

COD OnUs Debits DDL OnUs Credits

COD OnUs Credits DDA Stmts (HTML)


Inquiry Change

Authorized Fund and File Transfers

Specify which fund and file transfers this individual is authorized to initiate. Transfer IDs are identifiers established by your institution to uniquely identify each transfer, for example transfer from checking to money market could be identified as "CKMM".

Fund Transfer ID File Transfer ID

___________________ ______________________

___________________ ______________________

___________________ ______________________

___________________ ______________________

___________________ ______________________

___________________ ______________________

_______________________________________


_______________________________________

Name

____________________________ ____/___/___

Title Date

Appendix Fiserv

November 2014 102



Company Name: _______________________________________________________________

Employee Name: _______________________________________________________________

The following information is required for every account accessed by your employee throughout the system. Photocopy and complete this worksheet as required.

Account Nickname: _________________________________________

Account Type: _________________________________________

Account Number: _________________________________________

Default Account Options

Inquiry Detail Presentments

Transactions Exports



Inquiry Delete

Add Stop Pay Method: __________________________


Incoming ACH Internal Transfer In Loan Payment Type

Incoming Wires Internal Transfer Out Principal Only

Overdrafts Allowed ACH Transfer In Interest Only

Tax Payment ACH Transfer Out Regular Payment

Bill Payment Wire Transfer Out All

Appendix Fiserv

November 2014 103


Fund Transfer Restrictions

Transfer Review Threshold: ____________________________________

Daily Transfer Limit: ____________________________________

ACH Review Threshold: ____________________________________

Daily ACH Limit: ____________________________________

Wire Review Threshold: ____________________________________

Daily Wire Limit: ____________________________________

Bill Payment Review Threshold : ____________________________________

Daily Bill Payment Limit: ____________________________________

Minimum Account Balance: ____________________________________

_______________________________________


_______________________________________

Name

____________________________ ____/___/___

Title Date

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