business plan 2014/15 - chs · chs will develop and roll out our framework for the participation of...

Business Plan 2014/15

The Children’s Panel

– life changing.

ContentsIntroduction from the Interim Chief Executive 3

Our vision, mission and values 4

Our corporate and business planning framework 5

Budget and resources 6

How we contribute to the Scottish Government’s Purpose and National Outcomes 7

Business objective one 10

Business objective two 12

Business objective three 15

Business objective four 17

Business objective five 20

Key Performance Indicator measurements 24

Children’s Hearings Scotland | Business Plan 2014/15

Introduction from the Interim Chief ExecutiveI am pleased to introduce the Children’s Hearings Scotland (CHS) Business Plan for 2014/15 which will cover our first full operating year as a new public body.

● a very positive partnership was established with the Scottish Qualifications Authority (SQA)

● the new Professional Development Award (PDA) for panel member training was developed and validated

● CHS received a positive response to its first national recruitment campaign and recruited over 550 trainee panel members

We need to build on these achievements over the coming year. There will be further challenges as we evaluate the first year of the 2011 Act in practice and reflect on what we need to refine in preparation for the implementation of the Children and Young People (Scotland) Act 2014. We will continue to listen and actively respond to feedback from panel and AST members to ensure that the support we provide to them is of the highest quality.

Our key objectives for 2014/15 are to:

● meaningfully involve children and young people in shaping our work to ensure that we put children, young people and their families at the centre

● strengthen the support we provide for panel and AST members (e.g. review of expenses policy)

The business plan outlines the business objectives and activities that we will undertake during 2014/15 to contribute to our corporate outcomes established in our Corporate Plan 2012-15.

Last year was momentous in the history of the Children’s Panel. The priority then was to establish CHS and to work with our colleagues in Scottish Government in particular, to ensure a smooth transition to the national Children’s Panel and the Area Support Teams (ASTs).

CHS staff along with the 2,700 panel members and 400 volunteer AST members whom CHS supports can be collectively proud of the milestones which were achieved in 2013/14:

● Partnership Agreements were signed between CHS and all 32 Scottish local authorities

● members were recruited to fill all the specific roles on the 22 ASTs

● the transition of panel members to the national Children’s Panel in June 2013 was seamless

● following a comprehensive evaluation and procurement process the contract for the provision of national training was awarded

● the transition to the new CHS Training Unit was completed at the end of September 2013

● ensure the delivery of high quality, consistent training

● consolidate relationships with our partners ● embed effective governance and engagement

arrangements across CHS and the CHS community

We have in place strong foundations for all of this work. For example, we have tightened up preparations for this year’s recruitment campaign. As we enter our first full operational year many challenges remain. We need to prioritise our activity to deliver what we have to and what will have the biggest impact in supporting the CHS community. In all of this we reinforce a culture where as an organisation we are open, listening, informative and supportive. We will review our progress in achieving this in line with the Action Plan published on 7 April 2014 to ensure that we are an organisation the CHS community can have pride in.

Boyd McAdam Interim Chief Executive 3

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Our vision, mission and values

Our vision is of a Children’s Hearings System where everyone works together, making sure that all children and young people are heard, respected, valued, cared for and protected.

Child centred – making sure everything we do is in the best interests of children and young people.

Respectful – treating children, young people, their families, panel and AST members, partners and each other with care and consideration.

Fair – making sure that everyone is treated with dignity and according to their individual needs; that our information and services are accessible and that we provide a consistent level of service to all.

Creative – considering innovative and imaginative ways of approaching the issues we face at work.

Challenging – not being complacent, but questioning ourselves and others to help us improve.

Open – listening, responding to and learning from feedback; acting honestly; ensuring processes are transparent; sharing performance data and being accountable for our actions and decisions.

Our mission is to improve outcomes and experiences for children and young people in Scotland who may be at risk. We will do this by supporting the Children’s Panel, working with partners and using our influence to drive improvements across the Children’s Hearings System.

Our values describe how we will act in every aspect of our work:


Vision Values

Mission

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Our business plan sets out the following:

● our business activities for 2014/15, who will lead them and when they will be completed

● how we will demonstrate our contribution to Scottish Government’s National Performance Framework

● how we monitor our performance and our risk management arrangements

● how we meet the Scottish Government’s Corporate Expectations for non departmental public bodies (NDPBs)

Our performanceWe are committed to measuring and reporting on our progress in delivering our corporate outcomes and business objectives.

The CHS performance management framework sets key performance indicators (KPIs), enabling us to track our progress towards achieving our goals.

These are success indicators that present an overall picture of our performance. A copy can be found on page 24.

The CHS Board monitors our performance quarterly against the corporate and business plan, through our performance management report. The Scottish Government holds CHS to account at the bimonthly Accountability meetings.

Each CHS employee will be set individual objectives that support the delivery of the plan.

Monitoring riskCHS has a Risk Management Policy. The CHS Board and Audit and Risk Management Committee oversee our risk management arrangements. A positive attitude to risk assessment and solving risk problems is adopted by the Board and all CHS staff.

Corporate Expectations CHS is compliant with the Scottish Government’s Statement of Corporate Expectations.

Our corporate and business planning frameworkOur Business Plan 2014/15 sets out what we will do to deliver the four outcomes established by our Corporate Plan 2012-15.

Outcome one

Hearings are centred around the child or young person where their rights and those of their families are respected and upheld

Outcome two Panel members feel valued, respected, supported and well trained to make and record consistent, sound decisions in the best interests of children and young people

Outcome three

Outcomes for children and young people in the Children’s Hearings System are improved by working together with partners in a whole systems approach

Outcome four CHS is an effective, efficient and enabling organisation that meets the needs of its stakeholders

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Budget and resources CHS revenue budget 2014/15 (£000)

Staff 805

Board 70

Property 57

Travel 12

Other Operating Expenses 454Independent legal advice to hearings 5

Panel and AST expenses 794

Panel and AST training 1,047

Support for Hearings 112Recruitment of

Panel Members 344

Total 3,700

National Convener/Chief Executive

Executive AssistantVacant

Admin Assistant

Admin AssistantTemporary

Communications AssistantTemporary

2 x Panel and Area Support

Officers

Practice and Policy

Officer

Training OfficerVacant

Records Manager

Temporary

Implementation Officer

Temporary

Performance and

Research Officer

Communications and

Engagement Officer

IT OfficerTemporary

Vacant

AST Project CoordinatorTemporary

Assistant Panel and

Area Support Officer

Panel Database

Administrator

Director of Panel and Area Support

Director of Finance and Corporate Services

Note: CHS will implement a revised staffing structure in 2014/15.

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How we contribute to the Scottish Government’s Purpose and National OutcomesScottish Government’s 16 National Outcomes describe what the Scottish Government aims to achieve in a 10 year period. Our contribution to six of these National Outcomes is demonstrated below:

National Outcome CHS’ contribution

4. Our young people are successful learners, confident individuals, effective contributors and responsible citizens

CHS will develop and roll out our Framework for the Participation of Children and Young People in 2014/15, setting out how we will involve children and young people in our work in line with the National Standards for the Children’s Panel.

CHS will support children and young people with experience of the Children’s Hearings System to contribute directly to CHS policy and operational practice through the National Participation Forum for young people.

The Children’s Hearings Scotland Training Unit will involve children and young people in panel member training with support on the Training Reference Group from Who Cares? Scotland.

5. Our children have the best start in life and are ready to succeed

During 2014/15, CHS will further develop the training and resource materials available to support panel members to make informed decisions in the best interests and wellbeing of children.

Particular emphasis will be given to building skills, knowledge and understanding in relation to attachment and child development as this relates to permanence planning and contact decisions.

CHS staff will chair two of three thematic sub groups for the Children’s Hearings Improvement Partnership (CHIP), bringing together key leaders and agencies to take forward research into practice, learning and development across the Children’s Hearings System.


8. We have improved the life chances for children, young people and families at risk

CHS will ensure that panel members receive the training and support they need to make decisions which consider the needs, circumstances and best interests of children and young people. The guidance and practice support materials that the National Convener provides to panel members will be fully informed by the Getting it Right for Every Child (GIRFEC) framework and principles.

CHS will continue to work with SCRA to develop our practice and performance reporting framework, ensuring that panel and AST members have access to accurate and current information about hearings activity, issues and outcomes in relation to children within the Children’s Hearing System. During 2014/15 CHS will publish and promote the findings from qualitative research last year with children, young people and families involved with the Children’s Hearings System. CHS will use this to inform policy development, including the development of the feedback loop.

9. We live our lives safe from crime, disorder and danger

The National Convener and CHS staff will ensure that panel member training includes information on evidence based programmes that enhance personal social responsibility. The National Convener and CHS will work with partners to ensure developments are updated and disseminated to the CHS community.

11. We have strong, resilient and supportive communities where people take responsibility for their own actions and how they affect others

Panel membership involves local people making a significant commitment to their communities. In 2013, 560 trainee panel members were appointed. We aim to encourage new panel members from all sections of the community. In particular, we aim to reach out to black and minority ethnic communities and to younger people, particularly men, who are currently under represented in the Children’s Panel. We will run a national recruitment campaign in 2014.

In 2014/15 we will develop more effective approaches to the recruitment and selection of Area Support Team members involving the Recruitment Reference Group members (representatives from the Children’s Panel and ASTs) to inform and influence this work.


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16. Our public services are high quality, continually improving, efficient and responsive to local people’s needs

Our National Standards provide a set of core values, principles and expectations in relation to the behaviours and practice of everyone directly involved with the Children’s Panel. We published the Core Policies for the Operation of the Children’s Panel and Area Support Teams in June 2013.

In 2014/15 we will incorporate feedback into our revised recruitment campaign and selection materials for applications to the Children’s Panel.

We will undertake work to improve the accessibility and child friendliness of our published information, particularly around complaints. We will address the new responsibilities for the National Convener and CHS that being listed as a corporate parent under the Children and Young People (Scotland) Act 2014 will bring.

We will monitor and report on our performance through quarterly performance reports to the Board.

We launched the AST/SCRA Locality Operating Framework (Working Together) in January 2014. This provides a set of principles and guidance for the leadership teams across ASTs and SCRA. ASTs, supported by the CHS Panel and Area Support Officers, will work to embed the principles and operating guidelines in each AST to ensure effective communication across partners.

We will learn from the benefits realisation programme and the work of the Children’s Hearings Improvement Partnership.

CHS will work with partners to make sure that the views and experiences of children and young people inform the work of CHS at all levels of the organisation. We are committed to ensuring that children and young people are able to participate effectively in their hearing.

Business activity Lead Milestones

Participate in the National Participation and Engagement Forum established by Who Cares? Scotland for looked after children and young people as a model for best practice in youth participation

Director of Panel and Area Support/ Communications and Engagement Officer

Attend Forum and meetings – throughout 2014/15Review outcomes and evaluate the Forum – January 2015Disseminate benefits of model – March 2015

Develop and implement a framework for the participation of children and young people in the work of CHS

Communications and Engagement Officer

Present strategy to CHS Board for approval – August 2014Ensure the 2015-18 corporate planning and consultation programme complies with framework. Confirm strategy complies with the Scottish Commissioner for Children and Young People’s (SCCYP) Seven Golden Rules for ParticipationReport on implementation activity – March 2015

Ensure that training will be enhanced by an increased involvement of children and young people

National Convener/CEO/ Children’s Hearings Scotland Training Unit

Agree with West Lothian College meaningful and consistent involvement of young people with care experience in the delivery of national and local training – June 2014 Each quarter, the national Training Reference Group will evaluate and report to CHS on progress in relation to the involvement of children and young people in the design and delivery of panel member training

Corporate outcome

Hearings are centred around the child or young person where their rights and those of their families are respected and upheld

Business objective one Meaningfully involve children and young people in shaping our service to ensure the Children’s Hearings System meets the needs of children, young people and their families


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Involve and engage children and young people in influencing the recruitment process for panel and AST members

Director of Panel and Area Support/ Communications and Engagement Officer

Secure input from the National Participation and Engagement Forum on the 2014 recruitment campaign – July 2014Produce ‘messages from young people’ information for prospective panel and AST members – August 2014Ensure messages from young people directly inform and are central to the information made available to applicants and interviewers throughout the recruitment and recommendation process – August to end November 2014

Produce an action plan following the publication of our qualitative research with SCRA to obtain the views and experiences of children and young people

Performance and Research Officer

Publication of ‘What children, young people and their carers think about Children’s Hearings’ qualitative research – June 2014Publish an action plan to address the issues arising from the research report – November 2014

Ensure Panel Practice Advisors are well equipped to carry out their role and understand the rights of children and young people

Panel and Area Support Team

By August 2014 implement rolling programme of core Panel Practice Advisor (PPA) trainingBy October 2014 establish phase 2 of the Personal Development Award (PDA) programme for PPAs. Confirm by that date that the formal award keeps awareness of young people’s rights, views and experiences at the centre of the skills development training for PPAs observing hearings Approve the award – March 2015

Deliver a participation toolkit for panel members to use with children and young people jointly with partners


Work with Who Cares? Scotland to deliver the toolkit through their National Participation Forum – March 2015

CHS is committed to ensuring that panel members are well supported, at both national and local level, to carry out their role. We will do this by providing policies and guidance about panel member practice which is supported by research, making sure that they have suitable pastoral support and providing practical tools to ensure the smooth running of the Children’s Panel. We will also ask panel and AST members how well CHS is doing to support them and report on the improvement plan to tackle areas of concern.


Develop policies and mechanisms to support panel and AST members to carry out their role:Support and guidance framework for ASTs

Panel and Area Support Officers

Circulate draft support programme for annual appraisal of AST members to Area and Depute Conveners and Lead Panel Representatives for review – September 2014AST annual reviews undertaken – November 2014 to February 2015

Wellbeing and support Assistant Panel and Area Support Officer

Director of Panel and Area Support/Practice and Policy Officer

Draft wellbeing policy for volunteers in the CHS community – January 2015 Review local authority Partnership Agreement in respect of health and safety and wellbeing issues for panel members and AST members in relation to their role – June to October 2014Review and evaluate impact and use of CHS/SCRA Hearings Management Practice Guidance including panel member safety and wellbeing within the hearing and hearing centres – June to December 2014

Employer support and recognition CHS Board Consult on draft employer engagement strategy – June to October 2014Secure Board agreement for strategy and action plan – November 2014

Corporate outcome

Panel members feel valued, respected, supported and well trained to make and record consistent, sound decisions in the best interests of children and young people

Business objective two Strengthen support for panel members and AST members


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Rota management Panel and Area Support Officers

Issue additional guidance for panel members and schedulers in relation to rota management, leaves of absence and rota suspension – July 2014

Develop and implement a recruitment and retention strategy for panel members

National Convener/CEO/Director of Panel and Area Support

Publish retention strategy – December 2014

Continue to develop practice materials to support panel members to make timely and effective decisions in the best interests of the child

Practice and Policy Officer Update the Practice and Procedure Manual including dissemination and communication strategy and timescales – by end August 2014Produce Practice Briefing Notes throughout the year.Priority areas include:permanence and decision making – August 2014contact measures – August 2014domestic abuse – November 2014

Develop and roll out Phase 2 of Children’s Hearings Information and Resource Portal (CHIRP) as a tool for supporting panel and AST members


Provide implementation update and timetable – June 2014 Complete training for Clerks and CHIRP Champions – August 2014Scope and implement changes to the panel member recruitment process - August 2014Rollout new business processes – December 2014

Develop a CHS Board Engagement Strategy to better understand and support the needs of the panel community

CHS Board Publish action plan on engagement findings that emerge from the Organisational Review commissioned by the Board in late 2013 – April 2014

Report on the commitments in the Action Plan, published in April 2014

CEO Deliver CEO update to CHS community on Action Plan progress by end September 2014 and by end February 2015


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Conduct an annual satisfaction survey with panel and AST members to evaluate the effectiveness of CHS support


Launch, disseminate and support survey participation across panel and AST members – December 2014Produce final report and action plan update for approval by CHS Board – March 2015

Evaluate the effectiveness of the National Standards for the Children’s Panel


Draft framework for quality assurance in relation to the national standards to seek views via ASTs and National Convener quarterly AST forum – December 2014 – March 2015 for consultation 2015/16

Implement a programme for AST annual reviews Director of Panel and Area Support

Consult Area Conveners and AST leadership teams on template for the AST annual reports and reviews – May 2014AST annual review completed in each of the 22 AST areas – by March 2105

Training key AST members on CHS’ Complaints Handling Procedure

Panel and Area Support Officer

Agree procedure for CHS’ Complaints Handling Procedure. Test with Depute Area Conveners at the national AST Forum – April 2014 Produce plan for localised briefing and practice sessions in complaints response and handling – June 2014Complete programme – by end December 2014

Review support arrangements for Panel Pal Director of Finance and Corporate Services

Conclude statement of requirements for panel member records and rota management – December 2014


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Business objective three Deliver high quality, consistent training for all panel and AST members

CHS’ core function is to ensure that panel members receive first rate training to equip them to make decisions in the best interests of children and young people. We will work with the Children’s Hearings Scotland Training Unit to develop and deliver training for all panel members, building upon best practice. CHS will embrace the modernisation agenda at the heart of the Children’s Hearings (Scotland) Act 2011 (the 2011 Act) by using creative methods to deliver training to the panel community.


The Training Reference Group to make recommendations about the development of the national training curriculum

National Convener/ CEO

Establish a calendar of meetings for 2014/15 with specific focus topics for each meeting and a clear work plan for the group – April 2014. The group will feedback recommendations ahead of Contract Management Group meetingsSet out the aims and learning outcomes for the two mandatory in service training modules for panel members in 2014/15: permanence and contact – April/May 2014Produce the mandatory training modules and disseminate calendar of training dates across ASTs for the Children’s Panel – by end June 2014

Support ASTs and in particular Learning and Development Coordinators to establish and deliver a programme of local learning and development for panel members at AST level

Training Officer Issue draft national training calendar – national AST Forum April 2014Review implementation at each Training Reference Group meeting: full review to report by end March 2015

Corporate outcome

Panel members feel valued, respected, supported and well trained to make and record consistent, sound decisions in the best interests of children and young people


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Ensure compliance by West Lothian College with contract standards

Director of Panel and Area Support / Panel and Area Support Team

Monthly meetings of the Contract Management Group – ongoing throughout 2014/15Quarterly meetings of the Training Reference Group – ongoing throughout 2014/15

Embed the Professional Development Award for panel members and recognise the value of prior learning


Establish programme of meetings of the SQA Qualification Design Team (QDT) regarding the recognition of prior learning for existing panel members – April 2014Establish framework and programme for recognition of prior learning and process for panel members to achieve PDA – December 2014 Deliver and evaluate panel member award programme. Timescales to be determined by the SQA – by end March 2015

Develop a Professional Development Award for AST members


Establish Qualification Design Team for PPA award – April 2014Seek accreditation for PPA award – March 2015Review progress and plan for further award accreditation in 2015/16 – February 2015

Carry out an annual training audit to ensure quality of panel member training and publish outcomes

National Convener/CEO Produce annual report based on feedback from West Lothian College – December 2014

In collaboration with Learning and Development Coordinators and the Training Reference Group, agree a template for the annual training needs analysis – June 2014

Report on analysis across the 22 ASTs – December 2014

Following review, Training Reference Group consider and Contract Management Group to decide if additional audit methods required – March 2015


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Corporate outcome

Outcomes for children and young people in the Children’s Hearings System are improved by working together with partners in a whole systems approach

Business objective four Consolidate relationships with our partners and build relationships with new partners

CHS is only part of the Children’s Hearings System. We cannot achieve change for children, young people and their families without working closely with our partners. CHS will continue to build upon these important relationships to drive forward improvements.


Raise the profile of the Children’s Panel and the Children’s Hearings System

National Convener/CEO/ CHS Board

Establish engagement programme for May 2014: Board, National Convener/CEO with panel members, AST and key stakeholders, building on scheduled meetings – ongoingPromote through CHIP and with external stakeholders and the public

Carry out joint improvement programmes with SCRA and the Children’s Hearings Improvement Partnership (CHIP)


CHS will lead two of the three agreed CHIP workstream programmes (learning and development across the Children’s Hearings System, evidence in practice) and will report on progress at quarterly meetings of the CHIP

Work with the Scottish Government on advocacy provision to ensure that it meets the needs of children and young people in the Children’s Hearings System

National Convener/CEO and Policy and Practice Officer

Contribute to Scottish Government led planning in relation to the realisation of the advocacy provisions within the 2011 Act. Update the Practice and Procedure Manual, practice notes for panel members and meeting any training requirements as appropriate – in line with Scottish Government timescales

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Work with Scottish Government on implementation of the Children and Young People (Scotland) Act 2014

National Convener/CEO and Practice and Policy Officer

Establish implementation plan in relation to the Act affecting practice and procedures in hearings once commencement dates knownDisseminate information / practice notes / updates to Practice and Procedure Manual to ensure compliance ahead of commencementEstablish implementation plan for the Act relating to corporate parenting and the responsibilities of local authorities towards the Children’s Panel. The plan will include required tasks and timescales in relation to communication, training and practice resource implications for the Children’s Panel and ASTs – October 2014

In partnership with local authorities, put in place mechanisms for reporting the implementation of information provided to hearings to support panel member decision making (feedback loop)

National Convener/CEO Develop mechanisms in discussion with local authorities for delivery of first statistical report – by July 2014 Issue interim report for the Minister for Children and Young People – May 2014 Data gathering mechanisms implemented – August 2014

Work with SCRA to implement the Working Together AST / SCRA Locality Operating Framework – providing support guidance for SCRA Locality Reporter and Support Managers and the AST leadership teams


Support AST leadership teams to implement the Working Together guidance and report on progress – ongoing 2014/15With partners review progress and plan any further developments necessary – by end November 2014Further develop integration of SCRA data on hearings activity, management and outcomes with CHS data to provide the ASTs and SCRA Locality Teams with comprehensive performance information. Produce enhanced quarterly performance report framework – December 2014



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With SCRA, contribute to the evaluation of the Hearings Management Practice Guidance


Formal evaluation of practice guidance and operational and practical hearings management arrangements. Undertake evaluation process across ASTs and SCRA Localities – June – December 2014 Report on evaluation findings and produce action plan with SCRA – January 2015

Develop tripartite working arrangements between CHS, ADSW/Social Work Scotland and SCRA

National Convener/CEODirector of Panel and Area Support

Progress tripartite work with SCRA and ADSW/Social Work Scotland through agreed programme of work: report on progress November 2014

Undertake the agreed annual refresh of the Partnership Agreements in place with all local authorities

Assistant Panel and Area Support Officer

In 2014/15 refresh each Partnership Agreement to ensure that the Children’s Panel, ASTs, local authorities and CHS are satisfied that the agreements are delivering their intended impact and outcomes for the Children’s Panel.Issue letter inviting feedback on the first year of operation and ensure the currency and effectiveness of each agreement – end of May 2014 Complete discussions and any refresh/revisions to agreements – March 2015

Establish collaborative research programme with SCRA


Confirm programme with SCRA and review at quarterly CHS/SCRA joint SMT meetings

CHS staff, panel and AST members all handle information, which is often highly sensitive, in their roles. It is important that this information is kept safe and secure at all times. CHS will work with our panel and AST members and Clerks to the AST to make sure that suitable arrangements are in place to protect this information.


Develop a new corporate plan for 2015-18 Senior Management Team Commence preparatory work – April 2014Consultation with panel community, key stakeholders and Scottish Government – October 2014 onwardsApproval of final version by Board and Minister – March 2015

Prepare financial strategy and three year financial plan and align to corporate plan


First draft – by September 2014Final draft aligned to Corporate Plan – March 2015

Review CHS Expenses Policy and allowances Director of Finance and Corporate Services/Director of Panel and Area Support

Draft report to Scottish Government – July 2014Consult with panel community and implement agreed recommendations from reviews – October 2014

Review Shared Services Agreement with SCRA Director of Finance and Corporate Services

Complete statement of requirements for shared service – September 2014Complete options appraisal for delivery of requirements – December 2014Approval by CHS Board of recommendations – January 2015

Corporate outcome

CHS is an effective, efficient and enabling organisation that meets the needs of its stakeholders

Business objective five Embed effective governance and support arrangements across CHS, ASTs and the CHS community


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Implement effective budgetary control arrangements to ensure for each financial year that in overall terms CHS does not exceed Grant in Aid budget


Ongoing monthly budgetary control reports to Senior Management TeamQuarterly financial reports to BoardBimonthly accountability meeting with Scottish Government

Liaise with Chair to put in place a corporate planner for Board meetings


April 2014

Finalise CHS Complaints Procedure and reflect on training provided to panel and AST members


June 2014

Develop an ICT strategy to support the operations of CHS, the ASTs and national Children’s Panel


Review internal audit report findings – April 2014Consult on Draft ICT Strategy – July 2014Board approve ICT Strategy – October 2014

Create opportunities for CHS staff to learn and develop through the CHS performance appraisal scheme

National Convener/CEO Set individual objectives for each of the staff – April/May 2014Performance appraisal for each staff member – June 2014 onwardsIdentify individual training needs – June 2014 onwards

Undertake a CHS staff survey and compile findings


Issue survey by November 2014Report to Board – January 2015Report on findings February 2015 and amend Action Plan as required


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Ensure ongoing compliance with the Equality Act 2010 and prepare to ensure compliance with the specific additional duties relating to the Equality Act 2010 (Specific Duties) (Scotland) Regulations 2012


Reviewing all CHS policies on a phased basis – April 2014 onwardsGathering demographic and equality information about panel members and AST members – April 2014 onwards

Ensure information is managed effectively at AST level through robust audit mechanisms

Records Manager Review and confirm audit mechanisms with Clerks and their teams to ensure that information is managed securely and processed through the portal wherever possible – by July 2014

Work with the Children’s Hearings Scotland Training Unit to implement a programme of training and assessment for panel and AST members to ensure that CHS complies with its responsibilities under the Data Protection Act 1998

Records ManagerPerformance and Research Officer

Implement rolling programme of e-learning training covering data protection, information security and records management– August 2014

Ensure all information security events, vulnerabilities and incidents are effectively reported, responded to and managed in order to identify the cause, contain and recover the information where possible, mitigate risk and put in place measures to prevent future incidents

Records Manager Review the Information Asset Register quarterly, to ensure all risks are captured and the appropriate mitigating controls are in placeRaise awareness of information security incidents and communicate the importance of reporting and responding to incidents in a timely manner through organisational newsletters and the implementation of joint information security measures/initiatives – ongoingSeek advice from and work closely with the Information Commissioner’s Office (ICO) to implement best practice in incident management and reporting – ongoingCarry out regular information governance audits in order to identify all vulnerabilities and threats to information assets, systems and processes – ongoingCarry out comprehensive risk assessments, handle incidents consistently, act on lessons learnt and support good practice – following each incident


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Evidence CHS’ compliance with the Public Records (Scotland) Act 2011 through ongoing review and self-assessment

Records Manager Deployment of a Business Classification Scheme in the CHS shared drive and CHIRP online portal – December 2014Review of the Retention and Disposal Schedule – July 2014Establishment of IT asset disposal arrangements – September 2014Establishment of transfer arrangements with the National Records of Scotland (NRS) – November 2014Review and deployment of CHS’ Information Security Management Framework – July 2014Establish vital records strategy – July 2014Development of audit trail mechanisms – November 2014Deliver information governance training – ongoingInformation Management Strategy – August 2014Records Management Competency Framework – November 2014

Work with the panel community to raise awareness of information security matters

Records Manager


Report on data breaches where they arise to raise awareness – ongoing Produce a range of ‘Keeping Information Safe’ videos – May 2014Develop an e-learning package on information security which will be delivered to all panel and AST members – August 2014

Review the Data Protection contracts in place with all local authorities

Records Manager Data Processing contracts to be audited and reviewed – October 2014 onwards

CHS KPI measurementsThis scorecard is structured into four views which provide a 360 degree overview of the work of CHS.

The KPIs contained in the scorecard are measurements to be read as part of a package to get an overall picture of our performance. We will report quarterly on achievements. In the light of experience of a full year’s operation, we will set realistic targets over the coming year where these have not already been determined.

The performance management report will be reviewed continuously to make sure that we are reporting on the right things.

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Children’s Hearings Scotland Area 2/1/1 Ladywell House Ladywell Road Edinburgh EH12 7TB

t: 0131 244 3696 f: 0131 244 4745

www.chscotland.gov.uk

Business Plan 2014/15

This publication has not been printed to save paper. However, if you require a printed copy or a copy in an alternative format and/or language, please contact us to discuss your needs. The Children’s Panel – life changing.


http://www.chscotland.gov.uk

business plan 2014/15 - chs · chs will develop and roll out our framework for the participation of...

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