Business Planning Summit Survey Feedback

Team Summary

Executive Summary

Highlights• The Summit was a significant success delivering on all of the key objectives set• Feedback received from 108 of 164 attendees• 100% of respondents rated the Summit “successful” or “highly successful”

Most effective elements• Significant opportunities for networking and to put faces to names• Networking Breakfasts proving opportunity to informally discuss issues with executives• Business plan reviews in simple 9 slide format, allowing learning’s to be shared between countries• “Live with Mark Dixon”, interview style rather than “death by PowerPoint”• Investment in Skills Training• Team building

Key learning points for the team• Belief in Regus, the team and the significant opportunity we have• Think BIG• Understanding that we have a plan which we need to deliver against• Feeling that “we are all in it together”• “Do it now” mentality – opportunity exists so go and realise it

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Executive Summary

What to do differently• Maintain format with mix of presentation types each day• For “Live with Mark Dixon” look to debate issues with panel, publishing issues in advance to allow questions to be

submitted. Allow more audience participation and spread sessions through the week.• Group country presentations by size of country/issues/opportunity – decide if all 100 need to be reviewed (if aim is to

be directional then not all country managers need to present)• Hold conference over 4 days• Continue with the functional workshops, workshops, master classes and the skills training• Maintain the team building• Less distance to a Gala dinner

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Overall success - dashboard

Overall summit success

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Question 1: Overall success of the planning summit?Highly SuccessfulSuccessfulAdequateUnsuccessfulHighly Unsuccesful

Bring vision to life

Messaging of "Think BIG"

Creating alignment

Allowing networking

Understand other parts of the business

0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%

Question 2: How successful were we in achieving each of the conference goals?

Highly Successful

Successful

Adequate

Unsuccessful

Highly Unsuccesful

How motivated do you feel about our future

0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%

Question 3: As you leave, how motivated do you feel about our future?Highly SuccessfulSuccessfulAdequateUnsuccessfulHighly Unsuccesful

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Conference highlights

Networking and style• Networking opportunities, both formal and informal, were exceptional providing just the right balance• Helped understand who the key stakeholders were and what they were doing to support growth• Great opportunity to learn from colleagues• Networking breakfasts were highly effective, praise for executives giving so much time to do these• Open and constructive dialogue valued, with good blend between styles/format

Structure• Country plans were very useful, showed that we are part of a global company and face similar challenges• “Live with Mark Dixon” was a fresh approach, far more engaging• Functional meetings seen as highly productive and rare opportunity to achieve alignment across global teams• Best ever team building certainly helping to break the ice• Gala dinner venue was stunning• “Who is who” book highly valued• Expo provided excellent view of the future and helped bring the vision to life

Thinking & learning• Hearing from Mark about our ambition, understanding the whole business and our vision, mission and values• Collectively a motivational and inspiring summit• Great to see the strategy continuing to evolve through Mark’s future vision and update• Understanding what 3rd place really means and the significant opportunity it represents

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Conference take-aways

Approach• Think BIG, start NOW, get aggressive!• 30/50/20• Third Place• 3% price increase = 65% profit increase• Regus “as a club”

Priorities• Planning to underpin all that we do• Focus on profitable growth and realising the opportunity• Get the structure right• Simplicity and get the basics right• Reshape overhead• Step up and remove barriers

Doing things differently• Be a leader• Importance of bringing the team along, cascading and updating on messages, goals and progress• The company is serious about “step function change”• I know the part I need to play in delivering the future vision• I own making my promises a reality

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