Business Process Concepts

Enterprise Processes

Inputs

Activities

Activities

Activities

Outputs

Typical Operational or Project Perspective For ICT teams, outputs translate to:

1. Info Systems2. Online Services3. ICT support services4. Application Packages5. etc

HmmmWhat’s the

business value?

VALUE

Resources Resources

Key Highlights & Practice Perspectivesof Lecture 7 Concepts

Business Process Modelling

Do a search on “program logic”

Discuss what this means and how it would change the Business Process Paradigm?

Enterprise Processes

Inputs

Activities

Activities

Activities

Outputs

VALUE

Resources Resources

Program Logic Perspective

Enterprise Processes

Inputs

Activities

Activities

Activities

Outputs

Short-term Outcomes

Mid-term Outcomes

Long-term Outcomes

EnvironmentImpact

Economic Impact

Social Impact

Objectives

Realises

Often the Missing Parts in ICT Projects

These Outcomes DefineHow do the ICT outputs translate to business objectives’ achievements?

Value is positive impact

Customer

Satisfaction

Measures

Quality Measures

Needs /Wants

Fulfilment

Measures

Competitive Prices

Program Logic Perspective

Enterprise Processes

Inputs

Activities

Activities

Activities

Outputs

Short-term Outcomes

Mid-term Outcomes

Long-term Outcomes

EnvironmentImpact

Economic Impact

Social Impact

Objectives

Strategic Portfolios, Programs & Projects

Realises

Transform

Measured by Objectives Aligned KPI Measures

Cross / Horizontal / Common / ShareableProcesses

Porter’s Theory Influence in BP Engineering

Enterprise Processes

Inputs

Activities

Activities

Activities

Outputs

Verti

cal /

Spe

cial

ised

Pr

oces

ses

Verti

cal /

Spe

cial

ised

Proc

esse

s

Eg Porter’s Secondary Value Activities

Eg Porter’s PrimaryValue Activities

VALUE

BP Metrics & Measures

Metrics MeasuresMeasurement

Attribute’s quantity units

Measurement Attribute

Volume

m3

oz

litres

Quality

downtime

Delivery time

No of Errors

BP Metrics & Measures

Metrics Measures

Activity Rate No of Work Steps Completed / Day

Output rate Average units completed per hr or week

Consistency Defect rate

Productivity Output/Input Ratio

Cycle Time Elapsed start to finish time

Down Time Total hours operation shut-down

Security No of process non compliance within a time period***

BP Modelling Techniques

The Common Techniques

• USE Diagrams• Data flow diagrams• Activity diagrams• Event Process Diagrams

Different Symbols & Modelling Rules

BP Modelling Perspectives

Logical Model

Physical Model

CurrentAs is

Models

FutureTo be

Models

Business Process Models

Business Process Reengineering

Logical Model

Physical Model

CurrentAs is

Models

FutureTo be

Models

Identify Weaknesses &

Strengths

CloseWeaknesses &

Sustain Strengths

Current Practice Analysis

Future/Improved Practice

ID Strategic Req Inc Strategic Req

BP Modelling Uses

Logical Model

Physical Model

CurrentAs is

Models

FutureTo be

Models

Quality ManagementOperating & Management Improvements

Service Design & Delivery

Strategic ManagementCore Competencies (strategic services) Dev

Strategy Implementation