(business process management (simple) · telkom university 2 creating the great business leaders...

Program Studi: Manajemen Bisnis Telekomunikasi & InformatikaMata Kuliah: Data Management

Oleh: Yudi Priyadi

(Business Process Management (simple) )

Telkom University

2 Creating the great business leaders

Program Studi:MANAJEMEN BISNIS TELEKOMUNIKASI & INFORMATIKA

Dosen:Yudi Priyadi, M.T.

Fakultas Ekonomi dan BisnisSchool Economic and Business

Students are able to explain the business processes of a system

Students are able to explain the basic notation Flow Map functionally,

Students are able to apply the concept of modeling Flow Map to a business processthat occurs in a system,

Students are able to analyze the business processes of a system using the assumption,to design the Flow Map,

Students are able to evaluate the Flow Map that has been made, to determine thefeasibility of the diagram if implemented in a business process management.

1-2

Learning Objectives

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Systems Flowcharting Symbols (Flowmap)It can be for BPM >>>>

Decision

One input and two output: T/F, Y/N, Etc. For decision making.

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An organizational entity that deploys resources to provide customers with desired products or sservices

What is a Business?

A specific ordering of work activities across time and space, with a beginning, an end, and clearly identified inputs and outputs: a structure for action.

Laguna & Marklund:

A natural continuing activity or function

A series of actions or operations conducting to an end

What is a Process?

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A group of logically related tasks that use the firm's resources to provide customer-oriented results in support of the organization's objectives

“describing how something is done in an organization”

What is a Business Process?

Examples of Business ProcessesFunctional Area Business Process

Manufacturing and production Assembling the product

Checking for quality

Producing bills of materials

Sales and marketing Identifying customers

Making customers aware of the product

Selling the product

Finance and accounting paying creditors

Creating financial statements

Managing cash accounts

Human resources Hiring employees

Evaluating employees' job performance

Enrolling employees in benefits plans

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A diagram or map of a business process and the supporting documentation of related characteristics, which identifies the activities performed and the information and product flows between them

What is “Process Modeling”?

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Business Process / Data in Flowchart Symbols

An Activity

A Document

A Decision

Data (input as outputs)

A Predefined Process

The Start of a Process

The End of a Process

Representing a Relation

Start

End

Continuation of the process at the same

page at an equal symbol with the same

number. Used when a relation arrow

crosses another relation arrow

Off-Page Connector - Process will

continue on the

next page

Manual Data Item

A Database File

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Rules For BP/Data Symbols

Start

End

Generate

Purchase

Order

OK? Yes

No

Symbol used to identify the start of a business process

Activities must be described as a verb

Decisions have only two possibilities (Yes & No)

Crossing lines are not allowed

If one side of the decision has no further processes

defined this symbol has to be used

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Rules For BP/Data Symbols

Purchase

Order

Posting

of Bonus

I

A

Continuation symbol within the same number must be

present twice on the same page

Name the document

Off- Page Connector is used to continue a process at the

next page or to let the process to flow over at the previous

to the next page. If more than one is needed use A, B, C,

D …

Name the data

Sub-Process

Delivery

BC 4.04

Predefined Processes

always have a relation to

level and stream by a

number in the line below

a sub-process description

A predefined process

must be described in a

different flowchart. To

make the relation clear

between the predefined

process and the belonging

flowchart a unique alpha

numeric number should

be assigned to this

predefined process.

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Let’s check together…. rule, rule…, and rule

Start

End

Take Order

Prepareorder

ScheduleDelivery

DeliverOrder

CustomerOrder

OK?

Yes

No

is it true…?

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Flowchart with Swimlane >>> Flowmap

Let’s check together…. rule, rule…, and rule

is it true…?

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3

“Reengineering is the fundamental rethinking and radical redesign of business processes to achieve dramatic improvements in critical, contemporary measures of performance such as cost, quality, service, and speed.”

Business Process Reengineering

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Customers

Demanding

Sophistication

Changing Needs

Competition

Local

Global

Change

Technology

Customer Preferences

Why Reengineer?

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Stakeholder Assessment - shareholders, customers, employees

Determine which stakeholder expectations should be met to gain

competitive advantage

Determine how to redesign to meet expectations

Map out IT solutions to support

Develop & implement new processes, etc.

BPR: STRATEGY*

* Adapted from A.D. Little Inc.

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Key Steps

Select The Process & Appoint Process Team

Understand The Current Process

Develop & Communicate Vision Of Improved Process

Identify Action Plan

Execute Plan

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Assists the Implementation of Business Processes

Enables Product & Service Innovations

Improve Operational Efficiency

Coordinate Vendors & Customers in the Process Chain

Benefits From IT

Redesign of processes

From mass production to mass customization

Cycle time reduction

Restructuring organizations

BPR Impacts

(business process management (simple) · telkom university 2 creating the great business leaders...

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