business process re-engineering
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Restructuring IBI’s Home Loan Origination Process
Presented by:Ankit Kesri B10068Ankur Maheshwari B10070Fasil Sagir B10078Karanbir Singh Satija B10084Megha Chaturvedi B10088
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Key RequirementsBusiness
Objectives
Efficiency
Turnaround Time
Integration with
Subsidiaries
Operational Costs
Customer Experience
Response Time
Number of Visits
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Interaction with Stakeholders
Home Loan Origination
Customers
Branch Office Employees
Legal Department
Risk Management
& Audit Department
Head Office Employees
Central Operations Department
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Loan Process Flow Chart
STEP 4: CLOSING/FUNDING
Order Loan Docs
Docs Signed/Verifi
ed
Verification Docs
Returned
Final Conditions
Funds Requested
Title Recorded
STEP 3: UNDERWRITINGIn-depth analysis and interpretation of information in the loan
package
Analyze Credit Analyze Property Assign Conditions
STEP 2: PROCESSINGGathering, analyzing, verifying Information contained in the
application
Order/Check Credit Report
Order/Check Appraisal
Order/Check Verifications
Order/Check Misc. Documents
STEP 1: COMPLETE THE LOAN APPLICATION
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Existing Process Map
Application
Submission
Docs Valid
Primary Verificatio
n
Secondary Verificatio
n
Risk Mgmt &
Audit Check
Credit Worth
y
Preparation of Legal Document
s
Send for Customer Signature
Receive duly
signed document
Disbursal of Loan
Yes
No
No
Branch OfficeCentral
Operations
Legal Departme
ntHead Office
Yes
(1) (2)
(2)
(4)(3)
(4)
(2)
(10)(5)
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Proposed Process MapDay 1 Day 2 Day 3 Day 4 Day 5
Submission of
Documents
Primary Verificatio
n
Secondary Verification
Risk Management & Audit Check
Preparation of Legal Documents
Signing of Legal Documents at Branch
Disbursal of Loan at branch
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Business Process Transformation
Tech
Process
People•Change in job responsibilities•Change in interdependencies•Creation of liaison and integrating roles•Changing the mindset of employees to enable adoption of IT
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Business Process Transformation
Tech
People
Process•Changing the linkages between various departments•Parallel processing of documents to reduce turn-around time•Eliminating iterative loops between departments
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Business Process TransformationPeople
Technology•Eliminating need of physical transfer of documents through use of IT•Use of central databases for activities such as credit checks•Implementing customer grievance system
Process
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Thank You