business service management made easy!
DESCRIPTION
Novell Operations Center will help you fall back in love with your management tools!TRANSCRIPT
Business Service Management is Easy!Fall Back in Love with Your Mgmt Investments
Michele Hudnall Tobin IsenbergSolution Marketing Manager Director Product [email protected] [email protected]
November 17, 2010
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Data Center Computing Is ChangingComplexity is Increasing
Intelligent Workload Management
Cloud(Public and Private)
Virtualization
Single-purposePhysical Systems
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Percent of enterprise workloads that will run in physical, virtual and cloud environments by 2015Novell estimates based on IDC and Gartner data
Physical, Virtual and Cloud UtilizationDelivers Agility – Reduces Costs – Increases Complexity
Virtualized Applications are Moving to Production NowCloud is being Tested and Leveraged for the Routine!
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Operational Challenges
Cost ReductionEfficient resource utilization
Tool rationalization & Low cost options
Service ImpactImpact avoidance
and responsiveness
Risk MitigationProactive planning
Control and Compliance
Complexity and flexibility
PerformanceContinuous improvement
BusinessDrives ITAlignment andvalue delivered
TechnologyMixed, dynamic infrastructure
Lots of management tools
Service ProvidersTrust and risk for service
quality and availability
Operations Today
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How is IT Doing Today?Optimistic Report Card of a C – or D +
Performance & Availability Downtime : 1 – 2% Revenue Customer Reported : >70% People/Process Errors : >80%
Risk & Compliance Emergencies : >50%of Changes Failed Changes : >50% Automated Audits : Non-existent
Efficiency & Effectiveness SLA Reports : Manual, not trusted Cost of Report : 10 Days / month Service Value ROIs : Non-existent
85% of IT operations
budgets are spent maintaining and
reacting!
Deliver
Operate Control
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Why IT Isn't WorkingMonitor Things
– Databases– Servers– Applications– Networks
Performance Availability Networks Applications
Monitor in Silos– Performance– Availability– Capacity– Traffic
No Correlation– Creates Risk– No View of Impact– Costly Diagnosis– Costly Downtime
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IT Challenges and Decisions
• Too Many Tools– Availability, Performance– Service Level, Service Monitoring– Cross-over Messages - Beware
• Framework – Best in Breed – Open Source?– Lock-in and Vendor Management
• Integration of Tools– Build – Wait – Buy– Marketecture or Technology ?
• Future Proofed Platform– New technology, tools– Merger and Acquisitions
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Polling Question
Are you currently exploring cost savings with your management tools?
– Reducing and removing tools– Replacing tools with Open Source tools– Reducing, replacing and investing in integrated view– Single framework looking for vendor provided integration
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What IT RequiresSingle, Consolidated View – Service Performance
Asset Data
Service Desk Performance Availability Configuration
Business KPIs
Optimizing Operations
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How IT Could be Doing – in 90 Days!Report Card of a B+ or A-
Performance & Availability Downtime : >75% Avoided Customer Reported : Minimal People/Process Errors : Greatly reduced
Risk & Compliance Emergencies : Greatly reduced Failed Changes : Minimal Automated Audits : Automated, accurate
Efficiency & Effectiveness SLA Reports : Automated, trusted, consistent Cost of Report : Real-time and historical analysis Service Value ROIs : A+ Proactive service maturity
65%of IT operations
budget spent maintaining and
reacting!
Deliver
Operate Control
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Business Service Management
The practice of enabling IT to communicate service performance aligned to business objectives, while maintaining control over the infrastructure.
ServiceMapping
ServiceMeasuring
ServiceMonitoring
Turn
ing
tech
nolo
gy to
ser
vice
s
IntelligentIntelligentServiceServiceModelModel
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Intelligent Service ModelMany Roles – Many Views
DB ServersApp ServersWeb Servers
Transaction Value Inventory Transaction Volume
Business Performance
Order ProcessingNetworksNetworks
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What about external providers?
“How are they performing?”
Intelligent Service ModelThree “types” of Data – Many Costly Tools!
DB ServersApp ServersWeb Servers
Transaction Value Inventory
Business Performance
Order ProcessingNetworksNetworks
Availability &Performance
Configuration ServiceManagement
What about Security?
“They are events too!”
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Commodity MonitoringCostly and Complex – Are you solving complexity?
Order Processing
Availability Performance Responsiveness Capacity
Server Availability Network Availability
Order Processing Application Performance End User Response
Order Processing Service Desk Tickets Problem Duration ?
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Service Monitoring – Value-AddReduced Costs – Best In Breed
DB ServersApp ServersWeb Servers
Transaction Value Inventory Transaction Volume
Business Performance
Order ProcessingNetworksNetworks
Availability Performance Responsiveness Capacity
EventManager
ExperienceManager
UniversalIntegration
Single- Pane-of Glass-View
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Polling Question
What projects are of highest priority in your organization today?
– Performance and Availability Monitoring– Service Level Measuring– Configuration Management / CMDB– Combination of Service Monitoring and Configuration– How will we manage the cloud public or private
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Novell® Operations CenterHow Intelligent Service Modeling Works
Physical Virtual Cloud
ManagementTechnology Performance
and Availability Configuration Security
Operational Single-Pane-Of-Glass
ServiceServiceMonitoringMonitoring
ServiceServiceMappingMapping
ServiceServiceMeasuringMeasuring
Quality Compliance Communication
CRM
Credit CardProcessing
Infrastructure
ServiceDesk
Infrastructure
Applications
Intelligent Service ModelNetworksDB Servers
App ServersWeb Servers
Transaction Value Inventory Transaction Volume
Networks
Business Performance
Order Processing
Operations Delivering Value
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Performance
Performance
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Performance
Performance
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Performance
Performance
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Performance
Performance
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Performance
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Novell® Operations Center
Business Service Management
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Summary
Novell® Operations Center provides a consolidated view of the status of a business service which helps you to:
– Understand the impact and root cause of IT issues– Reduce the time to identify and restore service– Prioritize effort on issues with greatest impact– Pro-actively manage and address recurring problems– Role based, configurable views– Leverage lower cost options– Future proof management platform– Provide real service improvement
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Discussion . . . . .
[email protected] [email protected]
Novell Business Service Management Bloghttp://www.novell.com/communities/coolsolutions/business-service-managementhttp://www.novell.com/communities/blogs/tisenberghttp://www.novell.com/communities/blogs/mhudnall
www.twitter.com/Novell_BSM
www.novell.com/products/operations-center
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Making IT Work As One™
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