BUSINESS TELEPHONE CONVERSATION

Good morning.This is John Smith.Can I speak to Mr.Alyeni,please ?

Good Morning.English Home,Sevtap is speaking.How can I help you?”

Certainly,hold on a minute.I’ll put you through.

Mr. Alyeni’s office.Hatice is speaking.

Hello! This is John Smith from Cambridge University Press.I would like to speak to Mr.Alyeni,please?

I’m afraid Mr. Alyeni isn’t in at the moment .Can I take a message?

Yes, Could you please ask him to call me later?

All Right. I’ll ask him to call you.

Asking for someone

• Could I speak to Mr. Alyeni, please?

• Can I speak to ……..?• I would like to speak

to …..?• Could you put me

through to Mr. Alyeni,please?

Explaining

• I’m afraid Mr.Alyeni isn’t in at the moment.

• I’m sorry he is in a meeting now.

• I’m afraid he is on another line right now.

Putting someone on hold

• Hold on a moment,please.

• Just a moment, please.

• Could you hold the line, please?

• Hold the line,please.

Putting someone through

• One moment,please.• I’ll put you through.• I’ll connect you.• I’m connecting you

now.

Taking message

• Can I take a message?

• Would you like to leave a message?

• Can I give him/her a message?

• I’ll tell Mr. Alyeni that you called.

• I’ll ask him/her to call you