Jason LombardoSoftware Engineer @ MetLifeSWAT Development

The MetLife Wall.A 360° View of Our Customers.

Introducing... The MetLife Wall

360 degree view of a caller’s policy, cutting across LOBs.

Consolidate and simplify presentation layer.

Boost customer satisfaction and call center productivity through a unified application.

145Years Young

Fortune 50 Global

Company

60,000 +Associates

What We Delivered

360° View70

Systems 3 Months

“ [The MetLife Wall] moved from pilot to rollout in

90 days — breakneck speed in an industry used

to measuring IT projects in months and years.”

InformationWeek.com, May 13, 2013

“ Building a production database system on

NoSQL technology isn’t commonplace in

insurance or other large industries, but it

was about the only way to pull this off.”

GIGAOM.com, May 7, 2013

“ If contact centers have a kind of Holy Grail,

it’s this: developing a 360-degree customer

view… [MetLife] took a major step forward

in revamping its customer view”

outbound-call-center.tmcnet.com, May 13, 2013

How We Accomplished It

Enthusiastic Team &

Leadership

Flexible NoSQL

Database

The SWAT Team

Who We Are Why We Were Brought In

What We Accomplished

Where Do We Go From Here

International

Enhancing Our Data

Processing Routines

Deployment to thousands

of MetLife Associates

Thank you.

“Looking beyond MetLife and even the insurance industry, The [MetLife] Wall may well be a prototype for the next generation of customer-360 applications.”

Doug Henschen, InformationWeek.com, May 13, 2013

Jason LombardoSoftware Engineer @ MetLifeSWAT Development