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Page 1: Business Transformation | Financial Services Experts - Report & … · 2018. 6. 6. · financial services providers including Investec, RBS, Ratesetter and the Home and Communities

Report & Accounts2016

Page 2: Business Transformation | Financial Services Experts - Report & … · 2018. 6. 6. · financial services providers including Investec, RBS, Ratesetter and the Home and Communities

Contents

Target Annual Report & Accounts 2016

Page 3: Business Transformation | Financial Services Experts - Report & … · 2018. 6. 6. · financial services providers including Investec, RBS, Ratesetter and the Home and Communities

CEO Statement 4

Our Board 8

Business process outsourcing and operational transformation across lending, insurance, investments and savings 10

Our Clients 12

Case Studies 14

Key Statistics 18

Our Key Highlights 20

Directors’ Report 23

Strategic Report 24

Statement of directors’ responsibilities in respect of the Annual Report and financial statements 27

Independent auditor’s report to the members of Target Group Limited 28

Consolidated Profit and Loss Account and Other Comprehensive Income 32

Consolidated Balance Sheet 33

Company Balance Sheet 34

Consolidated Statement of Changes in Equity 35

Company Statement of Changes in Equity 36

Consolidated Statement of Cash Flows 37

Notes 38

www.targetgroup.com

Page 4: Business Transformation | Financial Services Experts - Report & … · 2018. 6. 6. · financial services providers including Investec, RBS, Ratesetter and the Home and Communities

2016 has been a milestone year for Target Group where we have continued to grow at a significant pace culminating in our acquisition by the Tech Mahindra Group in August.

Delivering more for our clientsCEO statement

4

Target Annual Report & Accounts 2016

Page 5: Business Transformation | Financial Services Experts - Report & … · 2018. 6. 6. · financial services providers including Investec, RBS, Ratesetter and the Home and Communities

We delivered a strong set of results with significant increases in both our turnover (up 26%) and EBITDA (up 61%). This performance was delivered through the ongoing support of our client base and the addition of new contracts through leading financial services providers including Investec, RBS, Ratesetter and the Home and Communities Agency.

Tech Mahindra AcquisitionIn May, we announced the acquisition of the business by the global specialist in digital transformation, Tech Mahindra. Post regulatory approval from the FCA, Tech Mahindra acquired 100% of the share capital from previous owners Pollen Street Capital in August. The acquisition provides us with a stable, supportive and extremely well-capitalised platform from which to further develop and grow our products, services and solutions under our current leadership team.

A year of achievementsIn 2016 we delivered several significant milestones including a number of new clients joining alongside significant contract renewals and further acquisitions.

We acquired the operating platform of Commercial First, a leading provider of commercial and residential mortgage servicing, due diligence and property valuations. Established in 2002 in Skipton, Commercial First provides market leading services in the real estate lending market ranging from loan administration through to the full arrears, litigation and repossession cycle. Combining Commercial First’s capability with our own primary servicing now enables us to deliver a market-leading end-to-end servicing proposition for residential and commercial lending.

We were also successful in securing a new contract to supply the Driver and Vehicle Licensing Agency (DVLA) with an ongoing Direct Debit payments solution. In 2014, Target and the DVLA introduced a newly automated system, which provided consumers with an alternative method of paying their vehicle tax helping support their move to digital. Since launch, we have collected over £2.9 billion worth of direct debits for their customers and we were delighted to be named as the winner of the ‘Best Online Payments Solution’ at the 2016 Payments Awards for our work.

Ian Larkin and Bill Alley Co-Group CEO's

26% 61%annual turnover (up 26%)

EBITDA (up 61%)

The last three years have seen strong delivery, both financially and strategically and we are now looking forward to the next stage in our growth as part of the wider Tech Mahindra family. This new relationship allows us to better serve our clients through greatly expanding the solutions and services we are able to provide them.

5

www.targetgroup.com

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During the year, we welcomed a number of significant new clients to the group. We were appointed to provide standby servicing to Ratesetter one of the UK’s leading peer-to-peer lending platforms. With the UK’s alternative finance market valued at £3.2bn, long-term resilience planning in what is a rapidly growing market is crucial and we have supported a number of firms in this market.

We continued to grow our footprint in the investments market, where we secured a number of new contracts to provide back office administration support for leading Investment providers including Barclays, Investec and RBS.

We increased our public sector client roster through selection to provide third party administration for The Home and Communities Agency. As part of the contract we administer loans on behalf of the Government’s flagship Help to Buy England Scheme.

In 2015, we entered the market as both a manufacturer and distributor of structured investments through our Hartmoor Financial brand. Since we made this move, prevailing market conditions have meant that the market no longer presents a business opportunity and as such we made the strategic decision to step back.

Powered for GrowthOver the past four years, we have built Target Group into a robust and powerful brand in our chosen markets and we now have the opportunity to take the combined Target Group / Tech Mahindra proposition to broader sectors.

In today’s climate of increasing consumer power, financial services providers want to be able to enter and exit products and markets more rapidly whilst minimising their Capex and operating costs. Building in-house often takes longer, costs more and introduces execution and regulatory risk.

We are able to provide our clients with economies of scale that cannot be achieved on a standalone basis. We are able to partner with our clients and support them as a strategic enabler whether through outsourced operational support, rapid business transformation or through our regulatory expertise and consultancy.

Our ultimate aim is to help our clients become more effective though leveraging our best in class capabilities and deep domain expertise. We would like to extend a welcome to our new clients and thank our existing clients for the ongoing support as they continue to trust us to deliver outsourced services to their customers.

CEO statement (continued)

Nigel Hance Head of Marketing

6

Target Annual Report & Accounts 2016

Page 7: Business Transformation | Financial Services Experts - Report & … · 2018. 6. 6. · financial services providers including Investec, RBS, Ratesetter and the Home and Communities

OutlookThe result of the EU Referendum and the U.K’s decision to leave the European Union resulted in an initial wave of uncertainty as central banks, investors, spenders, savers and borrowers waited on to see how the result hit the economy. Whilst markets have settled back into positive territory in the short term, there are still a number of questions that will only be answered in the fullness of time and the longer term financial health of the U.K marketplace is still unknown.

Whilst this may present some short term uncertainty and turbulence, we are well placed to support our clients during this period whether the economic picture improves or indeed worsens. In spite of these challenges, we have continued to see growth and confidence rise in the lending markets and we will continue to provide support to existing lenders and new entrants.

Delivering through our people All of our achievements would not be possible without the hard work, dedication and expertise of all of our employees. Their continued determination to go the extra mile and deliver for our clients, partners and charitable causes is inspiring and we would like to extend thanks to all of them for their hard work during 2016.

With our acquisition by Tech Mahindra, 2016 has delivered a new and exciting chapter in our history. We are proud of all our accomplishments during the year and with the support of our new owners are looking forward to continuing to grow, invest, innovate and most importantly deliver on our promises for all of our clients.

1000

It is our desire to make Target a great place to work for all our employees, to enable this we continue to build on our strong cultural framework which underpins all we do.

This is all the more important as we have significantly expanded our team growing to over 1,000.

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www.targetgroup.com

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Our Board

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Target Annual Report & Accounts 2016

Page 9: Business Transformation | Financial Services Experts - Report & … · 2018. 6. 6. · financial services providers including Investec, RBS, Ratesetter and the Home and Communities

Ian Larkin Co-Group CEO Ian brings over 20 years of Financial Services experience to Target having worked at Lloyds Banking Group since 2005 running various businesses across retail and commercial banking. His last role was MD of Lloyds Commercial Finance. Before joining Lloyds Ian was CFO at Virgin Money. Ian co-leads the business with primary focus on business development and franchise growth.

Bill Alley Co-Group CEO Bill has over 25 years’ experience working within the Financial Services, Investment Banking and Insurance sectors. He has extensive C-level experience and has a strong strategic, operational and consulting background at major corporates delivering significant financial and service performance.

Paddy Byrne Chairman A highly successful business leader with a strong record of running and growing significant businesses in the Fintech space. Paddy has driven significant relationship led deals at C-level; most of these deals have involved high volumes, transformations and complexity, all of which have completed successfully.

Terry Baxter Group Risk and Compliance Director Terry has over 27 years’ experience in Financial Services, including working for banks, the regulator and in consultancy. He brings both wide industry experience, as well as detailed technical knowledge to his role as Group Risk and Compliance Director.

Vivek Agarwal Non-Executive Director Vivek is the Global Head for Enterprise Verticals Solutions and Portfolio Companies at Tech Mahindra and Non-Executive Director at Target. He is responsible for creating a robust and differentiated portfolio of offerings for clients in each vertical, and organic and in-organic investments for building capability. He has been with Tech Mahindra since 2004.

Steve Haggerty Non-Executive Director Steve has worked in Financial Services for over 40 years including senior leadership roles at HML, Skipton Building Society and Crown Westfalen Bank. Since 2010 he has worked as an independent with Hawkesbury Mortgage Services Ltd, specialising in mortgage portfolio trading, servicing and compliance.

Colin Dickie Non-Executive Director Colin joined our board in April 2015 following a long career in Financial Services, most recently with the investment bank at Barclays Bank. At Barclays, Colin was a Managing Director, where he had responsibility for sales of structured investments into all UK market segments.

In June 2017 our new Chief Financial Officer Iestyn Evans will join us. Iestyn joins from Amicus a fast-growing specialist lender, his previous roles include senior leadership positions at Virgin Money and and Lloyds Banking Group.

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www.targetgroup.com

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Business process outsourcing and operational transformation across lending, insurance, investments and savings

Our aim is to help our clients become more effective through leveraging our best in class services. We create value through partnering with our clients to transform their customer journey and operations.

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Target Annual Report & Accounts 2016

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Business Transformation

Operational Services

Sectors

Business Process

Outsourcing

Lending

Portfolio Trading

Investments

Lending Software

Savings

Risk and Compliance

Services

Insurance

Digital Strategy

Digital Transformation

Technology Consulting

Business Process

Management

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www.targetgroup.com

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Our Clients Over 50 major financial services providers rely on us to manage their lending, insurance, investment and savings portfolios.

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Target Annual Report & Accounts 2016

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Victoria Meni Battaglia Head of Legal

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www.targetgroup.com

Page 14: Business Transformation | Financial Services Experts - Report & … · 2018. 6. 6. · financial services providers including Investec, RBS, Ratesetter and the Home and Communities

Case Studies

Two years on, the service has been used by more than 10 million drivers and has collected over £2.9bn in total and as much as £135m in a single day.

Reliable as well as popular, it has been an important element of DVLA’s ongoing “Simple, better, safer” strategy and helped DVLA increase its digital take-up. In 2016, Target won a new contract to continue to manage the system for a further two years.

Simple, quick and efficient: since the DVLA launched its online vehicle tax renewal service in 2006, it has become recognised as an exemplar amongst public sector web services – and helped position DVLA as pioneers of government digital transformation. By 2015, the DVLA reported it had processed more than 160 million online renewals and taken over £22 billion in Vehicle Excise Duty payments.

Designed and delivered in 18 weeksIn the Autumn statement of 2013, the then Chancellor of the Exchequer George Osborne announced the introduction of a new option to pay vehicle tax by Direct Debit – and set a very public deadline for the launch of the service: 1 October 2014.

That left less than a year for procurement, design and implementation, so it was not until May 2014 that Target Group, working as part of a consortium with IBM, was engaged to deliver the service.

We spent the first few weeks gathering the full requirements, which included not only the main public-facing web pages but also a web service for the Post Office, to enable Direct Debits to be set up at the counter, and a contact centre system so that agents can help customers solve any issues.

DVLA Target provides DVLA award winning Direct Debit solution for vehicle tax payments. In just eighteen weeks, Target Group designed and implemented a solution that enables consumers to pay their vehicle tax by Direct Debit.

160mn online renewals

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Target Annual Report & Accounts 2016

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Behind the scenes, our solution had to manage the set-up of each Direct Debit mandate in line with the necessarily strict regulations, interface with BACS and banking systems and provide a complete payment schedule – all in a matter of seconds, to maintain the high usability standards the DVLA had set for itself. It also had to be bilingual, working in English and Welsh.

The requirements were formally agreed by DVLA in early July; two weeks later, the prototype solution was approved.

“Lots of diverse systems and functionality had to connect, but the design Target produced made that all appear straightforward to the user.”

The next few weeks saw robust testing of both the customer experience and back-office processing system, ensuring it could operate at the speed and scale required. At the same time, we trained the contact centre agents on the new solution and provided guidance for Post Office counter staff.

“We knew we were operating to incredibly tight schedules and an immoveable deadline” states Michelle Billing, Product Manager. “The Target team seemed unphased: they were wholly professional and pragmatic throughout the process.”

“ We were hugely impressed by how quickly Target turned the agreed specification into a working prototype” recalls Keith McDonald, Senior Delivery Manager at DVLA.

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www.targetgroup.com

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10 million usersJust 18 weeks after Target was brought in, the solution went live, on schedule. It had been heavily publicised and was promptly met by huge demand. However, the Direct Debit processing itself worked smoothly from day one – and has continued to do so ever since. The initial contract stipulated 99.5% uptime; month on month, we have delivered this and more.

The reliability of the solution, added to its simplicity from the user perspective, has meant Direct Debit has become a preferred payment method for over 10 million vehicle licences. Customers can choose monthly, six-monthly or annual payments; over 80% of service users have opted to pay monthly and spread the costs.

The DVLA’s Direct Debit collection service is now one of the largest in the country in terms of both the number of customers and the volume of money involved. In 2016, more than £135m was collected in a single day. Customer satisfaction with the service has been consistently high, helping DVLA maintain overall satisfaction with vehicle tax transactions above its target of 95%. The service also regularly receives unsolicited positive feedback for its usability and simplicity.

“We want to make paying vehicle tax for motorists as simple and convenient as possible in a way that suits them. With the support of Target’s payment services we are pleased to be able to offer millions of motorists an additional choice of paying vehicle tax by Direct Debit in annual, six monthly or monthly instalments.”

99.5 99.5% uptime; month on month

“ From the user perspective, Direct Debit has been a major success for us” confirms Rohan Gye, Vehicles Service Manager, DVLA.

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Target Annual Report & Accounts 2016

Page 17: Business Transformation | Financial Services Experts - Report & … · 2018. 6. 6. · financial services providers including Investec, RBS, Ratesetter and the Home and Communities

THE CHALLENGE

Launch a new facility for customers to pay their car tax by Direct Debit – in just 18 weeks to meet a commitment made by the Chancellor.

THE SOLUTION

A secure online system interfacing with BACS, plus a counter solution for the Post Office and a support service for the contact centre.

THE RESULT

10mn

2.9bn

Savings and satisfactionAs well as the benefits to customers, the service has also helped the DVLA meet other financial and strategic targets such as increasing digital take-up. We have continued to work closely with the DVLA to optimise the service. For example, in response to customer feedback, we have introduced additional assurances for users that they have successfully taxed their vehicle when the Direct Debit mandate is accepted and renewed annually. Steps like this were crucial to helping us bid successfully via G-Cloud to continue as the DVLA’s Direct Debit partner in 2016. As part of its bid, we identified further enhancements to the auto-renewal process and bank reconciliation – both of which are in line with DVLA’s ongoing strategy to simplify the process for consumers. That combination of innovation and service helped the solution win Best Online Payments Solution (Consumer) at the 2016 Payments Awards – a great industry recognition for a swift, straightforward and successful service.

customers now pay by Direct Debit

worth of Direct Debits collected over 2 years including £135m on a single day in 2016

24 x 7 x 365 service availability

Very high levels of customer satisfaction

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www.targetgroup.com

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61%EBITDA

£11.0mn£6.8mn

EMPLOYEES AT END OF THE YEAR

105367356%

2015

2016 26%TURNOVER

£64.1mn

£51.0mn

INCREASE

Key Statistics

Target Annual Report & Accounts 2016

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£135mn £3bn

50 19mn £25bnTrusted by over 50 major financial institutions

Payments processed in one day

Worth of Direct Debits processed on our systems in 2016

accounts under management

assets under management

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www.targetgroup.com

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Key Highlights

2016 Payment Awards; Won Best online payments solution –consumer

Credit Today Awards Won Best credit services provider

CICM British Credit Awards Runner up consumer collections team of the year

FS Tech Awards Shortlisted payments innovation of the year

Multiple Award Success We are proud that in 2016 we were shortlisted and won a number of leading industry awards:

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Target Annual Report & Accounts 2016

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Akrish Koonja Customer Services Executive

Part of the Tech Mahindra global familyIn August 2016 we were acquired by global multi-national specialist in digital transformation Tech Mahindra. Joining the £4bn group enables us to bring wider propositions and services to market and marks the start of a new and exciting phase for both ourselves and our clients.

Selected to service portfolio of the Government’s flagship Help to Buy England schemeWe were delighted to be selected to provide business process outsourcing for the Home and Counties Association. The deal sees us provides both account and arrears management servicing for over 97,000 loans, further enhancing our reputation and expertise within the public sector.

DVLA chose Target Group following award winning yearIn 2014, Target and the DVLA introduced a newly automated system, which provided consumers with an alternative method of paying their vehicle tax. We were delighted to sign a new contract to continue to support the DVLA in revolutionising their customer experience. As a result of our ongoing partnership and highly successful service we were recently awarded “Best online payments solution – consumer” at the prestigious 2016 Payment awards.

Ratesetter selects TargetRatesetter one of the UK’s leading peer-to-peer lending platforms chose us to provide standby servicing to support their long term resilience as they continue their rapid growth. Ensuring a back-up servicer is in place is now an essential consideration for those working in the alternative finance market to reassure regulators, clients and investors alike that in the unlikely event of business interruption they have a safety net in place.

increase in our team of employeesAs a result of our strong growth and large contract wins we increased our team of employees by 56%. The new additions to the team took us to over 1050 employees and makes us a significant employer in South Wales.

Supporting our community Each year our individual offices select a charity close to their heart, in 2016 we raised over £25,000 for Cancer Research, Hope House Hospice, The Diabetic Association and The Stroke Association whilst also raising over £4000 for a number of smaller charities. Our teams contributed in a number of ways to raise these funds including The Three Peaks Challenge, Cardiff Half Marathon, bake sales and sky dives. On top of this we contributed to the local community through foodbank collections, blood donation drives as well as providing a number of junior sports teams with sponsored playing kit.

Acquisition of Commercial FirstAs part of our wider strategy of growth and expansion we acquired the operating platform of Commercial First, a leading provider of commercial and residential mortgage servicing. Combining their special servicing capability with our primary servicing will enable us to deliver to our clients a marketing leading end-to-end servicing proposition whilst delivering exceptional support to our clients.

56%

97,000

£25k

Rachel Cook Compliance Monitoring Executive

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www.targetgroup.com

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Jamie Seekings Pricing Anlayst

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Target Annual Report & Accounts 2016

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In accordance with Section 414C (11) of the Companies Act 2006, certain information around the trading activities of the Group are contained within the Strategic Report.

Results and dividendsThe Group’s results are set out in the consolidated profit and loss account on page 32.

The directors do not recommend the payment of a dividend for the year (2015: £Nil).

Directors The directors who held office during the year were as follows:

P. Byrne R. Houghton (resigned 19th August 2016) J.R.B. Snow (resigned 22nd August 2016) W.M. Alley I.D. Larkin T.A. Baxter J.W. Scott (resigned 19th August 2016) C.A. Dickie S.W. Haggerty S.A. Robertson (appointed 11th March 2016 and resigned 8th December 2016)

DonationsNo political donations were made (2015: £Nil).

Other informationAn indication of likely future developments in the business and particulars of significant events which have occurred since the end of the financial year have been included in the Strategic Report on page 24.

Disclosure of information to auditorThe directors who held office at the date of approval of this directors’ report confirm that, so far as they are each aware, there is no relevant audit information of which the company’s auditor is unaware; and each director has taken all the steps that he ought to have taken as a director to make himself aware of any relevant audit information and to establish that the company’s auditor is aware of that information.

AuditorPursuant to Section 487 of the Companies Act 2006, the auditor will be deemed to be reappointed and KPMG LLP will therefore continue in office.

By order of the board

I.D. Larkin, Director 23 March 2017

Directors’ Report

The directors present their annual report, the strategic report and the audited financial statements for the year ended 31 December 2016.

Target HouseCowbridge Road EastCardiff CF11 9AU

Registered number 01208137

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www.targetgroup.com

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Principal activities and financial reviewThe principal activity of the Group is the provision of consultancy, software, payments and servicing solutions primarily to the financial services sector. Our solutions are provided as software licence and related services sales or as services under IT hosting and business process outsourcing contracts. Target Group has over 38 years of experience and is trusted by over 50 major financial institutions, including a number of the top 20 global banks. Our platform now supports in excess of £25bn of business on behalf of our clients, comprising some £16bn under Target Group administration and a further £9bn of financial assets administered on our software platforms.

The principal activity of Elderbridge Ltd, another Group company, is to act as Lender of Record. The entity currently undertakes this function on the Group’s owned loan portfolio and a number of other client portfolios.

Financial reviewTurnover increased by 25.8% (2015: 10.5%) from £50,957k in year ended 31 December 2015 to £64,106k in the year ended 31 December 2016.

The group earnings before interest, tax, depreciation and amortisation of goodwill (EBITDA) was £11,019k (2015: £6,839k) as follows:

Business PerformanceIn August 2016 100% of the share capital of Target TopCo Limited, the ultimate UK parent of Target Group Limited, was acquired by Tech Mahindra for an enterprise value of £112M. Tech Mahindra is listed on the National Stock Exchange of India and in 2015-16 published results posted revenue of $4bn and profit after tax of $480m. By joining with Tech Mahindra, a global multi-national specialist in digital transformation, it will allow us to better serve our clients through greatly expanding the solutions and services we provide.

In September 2016 Target Servicing Limited acquired the trade of Commercial First, a leading provider of commercial and residential mortgage servicing. Target Servicing Limited launched its first Structured Products in January 2016 under the Hartmoor Financial Brand. As a result of challenging market conditions the decision was taken to close the business in November 2016.

Strategic Report

Year ended31 December

2016

Year ended31 December

2015

£000 £000

Operating profit 8,345 4,479

Depreciation (note 12) 1,883 1,758

Amortisation (note 10) 791 602

EBITDA 11,019 6,839

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During the year we secured several new clients which contributed to our success, including being selected to provide third party administration for The Home and Communities Agency. The contract sees Target administer loans on behalf of the Government’s flagship Help To Buy England Scheme. The business also secured a new two year contract with the DVLA to continue to provide our payments system to offer consumers an alternative method of paying their vehicle tax.

In the investments market we won contracts to provide back office administration for leading providers Barclays, Investec and RBS.

Risks and Uncertainties Most of our clients are blue chip investment, retail banking, finance and insurance companies, and government bodies which represent a low credit risk.

There is minimal interest rate risk to the Group arising from the revolving credit facility and bank loan, which is addressed through considered cash management, fixing the rate on the revolving credit facility for 12 months and the bank loan for the period of the arrangement being five years at the outset. While the Group has exposure to exchange rate fluctuations due to its operations in Australia, New Zealand, and the Euro zone, this is limited due to a natural hedge, in that revenues are largely offset by expenditure in the local currencies. All treasury and taxation matters are now coordinated via the relevant group functions of our multinational listed parent Tech Mahindra.

Target Servicing Limited holds FCA permissions as an IFPRU 125k limited licence firm to enable it to operate as a plan manager within the structured product arena under the Hartmoor Financial brand. Following the closure of the plan manager business in November 2016, a variation of permissions to remove those pertinent to plan manager was submitted to the Financial Conduct Authority.

Our MarketsOur clients are predominantly providers of lending and payments, investments and insurance products. We service these markets through three key offerings; Business Process Outsourcing (BPO), managed services (incorporating hosted services) and software. These services are supported by our professional services and consultancy across all our markets.

We hold a Standard and Poor’s Primary Servicing rating of Above Average and Special Servicer rating of Average.

Kate Massie Project Manager, Robbie Nicholls Junior Bid Manager

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Corporate Social Responsibility In 2016 we continued to support charitable causes, with each office selecting a charity. In total we raised over £25,000 for Cancer Research UK, Hope House Hospice, Diabetic Association and The Stroke Association, whilst also raising over £4,000 for a number of smaller charities. Our employees contributed to the local community through foodbank collections, blood donation drives and via charitable payroll giving. As a company, we are passionate about engaging with our local community and taking responsibility for the environment around us.

PeopleThere were changes in the structure of the executive committee, with Jeremy Edwards joining as Chief Client Officer.

The average number of colleagues increased in the period from 592 to 849, largely due to the growth in our business resulting from our client wins. The Management Graduate Scheme has added a further 4 graduates to the team.

The culture change programme that was successfully launched in 2014 continues to live in our day to day business. Built around a clear set of values and behaviours, a number of further initiatives have been introduced including our Value Behaviour Awards which encourage ongoing engagement amongst our team; in 2016 close to 300 nominations were received.

Disabled employeesApplications for employment by disabled persons are always fully considered, bearing in mind the aptitude of the applicant concerned. In the event of members of staff becoming disabled, every effort will be made to ensure their employment with the company continues and that the training, career development and promotion of disabled persons should, as far as possible, be identical with that of other employees.

Outlook Target Group is in an excellent position to take advantage of opportunities arising in the coming year.

A rapidly changing financial services market will lead to opportunities with both established players and disruptive entrants. The continued strengthening of our senior management team during recent years leaves us well positioned to secure these new client opportunities.

Our strong client relationships will also enable us to support the growth of those businesses with our servicing and software solutions.

By order of the board

I.D. Larkin, Director 23 March 2017

Strategic Report (continued)

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Statement of directors’ responsibilities in respect of the Annual Report and the financial statements

The directors are responsible for preparing the Annual Report and the financial statements in accordance with applicable law and regulations.

Company law requires the directors to prepare financial statements for each financial year. Under that law they have elected to prepare the group and parent company financial statements in accordance with UK Accounting Standards and applicable law (UK Generally Accepted Accounting Practice), including FRS 102 The Financial Reporting Standard applicable in the UK and Republic of Ireland.

Under company law the directors must not approve the financial statements unless they are satisfied that they give a true and fair view of the state of affairs of the group and parent company and of their profit or loss for that period. In preparing each of the group and parent company financial statements, the directors are required to:

• select suitable accounting policies and then apply them consistently;

• make judgements and estimates that are reasonable and prudent;

• state whether applicable UK Accounting Standards have been followed, subject to any material departures disclosed and explained in the financial statements; and

• prepare the financial statements on the going concern basis unless it is inappropriate to presume that the group and parent company will continue in business.

The directors are responsible for keeping adequate accounting records that are sufficient to show and explain the parent company’s transactions and disclose with reasonable accuracy at any time the financial position of the parent company and enable them to ensure that its financial statements comply with the Companies Act 2006. They have general responsibility for taking such steps as are reasonably open to them to safeguard the assets of the group and to prevent and detect fraud and other irregularities.

The directors are responsible for the maintenance and integrity of the corporate and financial information included on the company’s website. Legislation in the UK governing the preparation and dissemination of financial statements may differ from legislation in other jurisdictions.

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We have audited the financial statements of Target Group Limited for the year ended 31 December 2016 set out on pages 32 - 65. The financial reporting framework that has been applied in their preparation is applicable law and UK Accounting Standards (UK Generally Accepted Accounting Practice), including FRS 102 The Financial Reporting Standard applicable in the UK and Republic of Ireland.

This report is made solely to the company’s members, as a body, in accordance with Chapter 3 of Part 16 of the Companies Act 2006. Our audit work has been undertaken so that we might state to the company’s members those matters we are required to state to them in an auditor’s report and for no other purpose. To the fullest extent permitted by law, we do not accept or assume responsibility to anyone other than the company and the company’s members, as a body, for our audit work, for this report, or for the opinions we have formed.

Respective responsibilities of directors and auditor As explained more fully in the Directors’ Responsibilities Statement set out on page 27, the directors are responsible for the preparation of the financial statements and for being satisfied that they give a true and fair view. Our responsibility is to audit, and express an opinion on, the financial statements in accordance with applicable law and International Standards on Auditing (UK and Ireland). Those standards require us to comply with the Auditing Practices Board’s Ethical Standards for Auditors.

Scope of the audit of the financial statements A description of the scope of an audit of financial statements is provided on the Financial Reporting Council’s website at www.frc.org.uk/auditscopeukprivate.

Independent auditor’s report to the members of Target Group Limited

Gerald Thomas Client Development Manager,Precious Ndlovu Project Manager

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Target Annual Report & Accounts 2016

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Opinion on financial statements In our opinion the financial statements:

• give a true and fair view of the state of the group’s and of the parent company’s affairs as at 31 December 2016 and of the group’s profit for the year then ended;

• have been properly prepared in accordance with UK Generally Accepted Accounting Practice; and

• have been prepared in accordance with the requirements of the Companies Act 2006.

Opinion on other matters prescribed by the Companies Act 2006 In our opinion the information given in the Strategic Report and the Directors’ Report for the financial year is consistent with the financial statements.

Based solely on the work required to be undertaken in the course of the audit of the financial statements and from reading the Strategic report and the Directors’ report:

• we have not identified material misstatements in those reports; and

• in our opinion, those reports have been prepared in accordance with the Companies Act 2006.

Matters on which we are required to report by exception We have nothing to report in respect of the following matters where the Companies Act 2006 requires us to report to you if, in our opinion:

• adequate accounting records have not been kept by the parent company, or returns adequate for our audit have not been received from branches not visited by us; or

• the parent company financial statements are not in agreement with the accounting records and returns; or

• certain disclosures of directors’ remuneration specified by law are not made; or

• we have not received all the information and explanations we require for our audit. By order of the board

Emma Holiday, (Senior Statutory Auditor) for and on behalf of KPMG LLP, Statutory Auditor 24 March 2017

KPMG LLP Chartered Accountants 3 Assembly Square Britannia Quay Cardiff Bay CF10 4AX United Kingdom

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Year ended 31 December 2016

Accounts

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Profit and Loss Account Note Year ended31 December 2016

Year ended31 December 2015

£000 £000

Turnover 3 64,106 50,957

Cost of Sales (41,860) (35,341)

Gross Profit 22,246 15,616

Administrative expenses (13,901) (11,137)

Operating profit 8,345 4,479

Interest payable and similar charges 4 (502) (699)

Interest receivable and similar income 246 47

Profit before taxation 6 8,089 3,827

Tax (charge)/ credit on profit 9 (253) 1,321

Profit after taxation 7,836 5,148

Other comprehensive income - -

Total comprehensive income 7,836 5,148

Consolidated Profit and Loss Account and Other Comprehensive Incomefor the year ended 31 December 2016

Turnover and operating profit relate entirely to continuing operations. Notes on pages 38 - 65 form part of these financial statements.

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Note Year ended31 December 2016

Year ended31 December 2015

£000 £000 £000 £000

Fixed assets

Goodwill 10 696 480

Other intangibles 10 1,082 804

Tangible assets 12 6,077 4,423

7,855 5,707

Current assets

Debtors – due within one year 14 19,075 10,478

Debtors – due after one year 14 8,690 8,045

27,765 18,523

Cash at bank and in hand 9,009 5,176

36,774 23,699

Creditors: amounts falling due within one year 15 (17,705) (14,573)

Net current assets 19,069 9,126

Total assets less current liabilities 26,924 14,833

Creditors: amounts falling due after more than one year

16 (7,616) (6,073)

Net assets 19,308 8,760

Capital and reserves

Called up share capital 18 810 810

Share premium account 501 501

Capital redemption reserve 68 68

Profit and loss account 17,929 7,381

Shareholders' Funds 19,308 8,760

Consolidated Balance Sheetat 31 December 2016

These financial statements were approved by the board of directors on 23 March 2017 and were signed on its behalf by:

I.D. Larkin, Director

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Company Balance Sheetat 31 December 2016

Note Year ended31 December 2016

Year ended 31 December 2015

£000 £000 £000 £000

Fixed assets

Intangible assets 10 628 643

Tangible assets 12 4,082 2,961

Investment in subsidiary undertakings 13 14,888 14,888

19,598 18,492

Current assets

Debtors – due within one year 14 11,724 13,020

Debtors – due after one year 14 3,411 592

15,135 13,612

Cash at bank and in hand 7,902 304

23,037 13,916

Creditors: amounts falling due within one year 15 (22,894) (18,429)

Net current assets / (liabilities) 143 (4,513)

Total assets less current liabilities 19,741 13,979

Creditors: amounts falling due after more than one year

16 (1,551) (1,346)

Net assets 18,190 12,633

Capital and reserves

Called up share capital 18 810 810

Share premium account 501 501

Capital redemption reserve fund 68 68

Profit and loss account 16,811 11,254

Shareholders' Funds 18,190 12,633

These financial statements were approved by the board of directors on 23 March 2017 and were signed on its behalf by:

I.D. Larkin, Director

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Consolidated Statement of Changes in Equity

Equity attributable to equity shareholders of the Group

Sharecapital

Sharepremiumaccount

Capitalredemption

reserve

Profit andloss

account

Total

£000 £000 £000 £000 £000

Balance at 1 January 2015 810 501 68 2,233 3,612

Total comprehensive income for the period

Profit for the financial year - - - 5,148 5,148

Balance at 31 December 2015 and 1 January 2016

810 501 68 7,381 8,760

Total comprehensive income for the period

Profit or loss - - - 7,836 7,836

Other comprehensive income for the period

- - - - -

Capital contribution from share-holders, recorded directly in equity

- - - 2,712 2,712

Balance at 31 December 2016 810 501 68 17,929 19,308

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Company Statement of Changes in Equity

Equity attributable to equity shareholders of the Company

Sharecapital

Sharepremiumaccount

Capitalredemption

reserve

Profit andloss

account

Total

£000 £000 £000 £000 £000

Balance at 1 January 2015 810 501 68 9,625 11,004

Total comprehensive income for the period

Profit for the financial year - - - 1,629 1,629

Balance at 31 December 2015 and 1 January 2016

810 501 68 11,254 12,633

Total comprehensive income for the period

Profit or loss - - - 2,845 2,845

Other comprehensive income for the period

- - - - -

Capital contribution from share-holders, recorded directly in equity

- - - 2,712 2,712

Balance at 31 December 2016 810 501 68 16,811 18,190

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Note Year ended31 December 2016

Year ended31 December 2015

£000 £000

Cash flows from operating activities

Operating profit 8,345 4,479

Adjustments for:

Amortisation of intangible assets 791 602

Depreciation of tangible assets 1,883 1,758

(Increase)/ decrease in debtors (9,285) 300

Increase in creditors 9,292 29

Cash from operations 11,026 7,168

Profit on sale of tangible fixed assets - (9)

Tax (211) (27)

Net cash generated from operating activities 10,815 7,132

Cash flows from investing activities

Proceeds from sale of tangible fixed assets - 11

Purchases of tangible assets (2,103) (1,639)

Additions to intangible asset (1,285) (626)

Dividend received 48 47

Net cash generated from investing activities (3,340) (2,207)

Cash flows from financing activities

Repayment of bank loans (2,537) (3,060)

Repayment of hire purchase and finance lease obligations (962) (851)

Interest paid (341) (464)

Net cash generated from financing activities (3,840) (4,375)

Net increase in cash and cash equivalents 3,635 550

Effect of exchange rates on cash and cash equivalents 198 -

Cash and cash equivalents at the beginning of the year 5,176 4,626

Cash and cash equivalents at the end of the year 9,009 5,176

Consolidated Statement of Cash Flowsfor the year ended 31 December 2016

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1 . Significant accounting policies

The principal accounting policies are summarised below. They have all been applied consistently throughout the year and the preceding year.

General information and basis of accountingTarget Group Limited is a company incorporated, domiciled and registered in England and Wales in the United Kingdom under the Companies Act. The address of the registered office is given on page 23. The nature of the group’s operations and its principal activities are set out in the Directors’ report and Strategic report on pages 23-26.

These financial statements were prepared in accordance with Financial Reporting Standard 102 The Financial Reporting Standard applicable in the UK and Republic of Ireland (“FRS 102”) as issued in August 2014. The amendments to FRS 102 issued in July 2015 and effective immediately have been applied. The presentation currency of these financial statements is sterling. All amounts in the financial statements have been rounded to the nearest £1,000.

The functional currency of Target Group Limited is considered to be pounds sterling because that is the currency of the primary economic environment in which the Company operates. The consolidated financial statements are also presented in pounds sterling.

Target Group Limited meets the definition of a qualifying entity under FRS 102 and has therefore taken advantage of the disclosure exemptions available to it in respect of its separate financial statements, which are presented alongside these consolidated financial statements. Exemptions have been taken in relation to intra-group transactions and remuneration of key management personnel, and no separate parent company Cash Flow Statement with related notes is included. The consolidated financial statements of Target Topco Limited, within which this Company is included, can be obtained from the address provided in Note 22.

The Group proposes to continue to adopt the reduced disclosure framework of FRS 102 in its next financial statements.

The accounting policies set out below have, unless otherwise stated, been applied consistently to all periods presented in these financial statements. Judgements made by the directors, in the application of these accounting policies that have significant effect on the financial statements and estimates with a significant risk of material adjustment in the next year, are discussed in note 2.

Going ConcernThe directors have presented the financial statements on the going concern basis.

This is predominantly because the directors expect the Group and Company to sustain profitable trading and cash flows and trading to date in 2017 is showing the Group and Company in a strong position in terms of both profits and cash flow.

The directors have prepared forecasts including cash flow information for up to 31 December 2018. On the basis of these forecasts and discussions with the group's bankers, the directors consider that the group will continue to operate within the facility currently agreed.

Basis of consolidationThe consolidated financial statements incorporate the financial statements of the company and all its subsidiary undertakings made up to 31 December each year. The results of subsidiaries acquired or sold are consolidated for the periods from or to the date on which control passed. Business combinations are accounted for under the purchase method. All intra-group transactions, balances, income and expenses are eliminated on consolidation.

Foreign currencyTransactions in foreign currencies are translated to the Group companies’ functional currency at the foreign exchange rate ruling at the date of the transaction. Monetary assets and liabilities denominated in foreign currencies at the balance sheet date are retranslated to the functional currency at the foreign exchange rate ruling at that date. Non-monetary assets and liabilities that are measured in terms of historical cost in a foreign currency are translated using the exchange rate at the date of the transaction. Non-monetary assets and liabilities denominated in foreign currencies that

Notes(forming part of the financial statements)

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are stated at fair value are retranslated to the functional currency at foreign exchange rates ruling at the dates the fair value was determined. Foreign exchange differences arising on translation are recognised in the profit and loss account. The assets and liabilities of foreign operations, including goodwill and fair value adjustments arising on consolidation, are translated to the Group’s presentational currency, Sterling, at foreign exchange rates ruling at the balance sheet date. The revenues and expenses of foreign operations are translated at an average rate for the year where this rate approximates to the foreign exchange rates ruling at the dates of the transactions. Foreign exchange differences arising on retranslation are recognised in other comprehensive income.

Business combinationsBusiness combinations are accounted for using the purchase method as at the acquisition date, which is the date on which control is transferred to the company.

Intangible assets - GoodwillPurchased goodwill is capitalised at cost. Goodwill arising on the acquisition of subsidiary undertakings and businesses representing the excess of the fair value of the consideration given over the fair value of the identifiable assets and liabilities acquired, is capitalised and written off on a straight line basis over its useful economic life. Provisions are made for any impairment. In accordance with Section 35 of FRS 102, Section 19 of FRS 102 has not been applied in these financial statements in respect of business combinations effected prior to the date of transition.

Goodwill is amortised on a straight line basis of its useful life. Goodwill has no residual value. The directors consider each acquisition separately for the purpose of determining the amortisation period, being the period over which the directors estimate that economic benefit will continue to be derived from the purchase as:

Purchased goodwill 5 years

Goodwill on consolidation arising on acquisition of subsidiary undertakings 5 – 10 years

Intangible assets – Research and DevelopmentResearch expenditure is written off as incurred. Development expenditure is also written off, except where the directors are satisfied as to the technical, commercial and financial viability of individual projects. In such cases, the identifiable expenditure is deferred and amortised over the period during which the Group is expected to benefit. This period is between 3 and 5 years. Provisions are made for any impairment. See note 2 for further details.

The Group reviews the amortisation period and method when events and circumstances indicate that the useful life may have changed since the last reporting date. Goodwill and other intangible assets are tested for impairment in accordance with Section 27 Impairment of assets when there is an indication that goodwill or an intangible asset may be impaired.

Other intangible assetsIntangible assets acquired as part of a business acquisition are capitalised separately from goodwill if the fair value can be measured reliably on initial recognition.

The intangible assets acquired have been valued using an income approach, using the multi-period excess earnings method for customer contracts, and the relief from royalty method for brands.

Subsequent to initial recognition, intangible assets are stated at cost less accumulated amortisation and accumulated impairment. Intangible assets are amortised on a straight line basis over their estimated useful economic lives as follows:

Customer contracts 5 years

Brand 5 years

The company reviews the amortisation period and method when events and circumstances indicate that the useful life may have changed since the last reporting date.

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Goodwill and other intangible assets are tested for impairment in accordance with Section 27 Impairment of assets when there is an indication that goodwill or an intangible asset may be impaired.

Tangible fixed assetsTangible fixed assets are stated at cost, net of depreciation and any provision for impairment. Depreciation is provided on all tangible fixed assets, at rates calculated to write off the cost, less the estimated residual value, of each asset on a straight-line basis over their estimated useful economic lives from the point they are brought into use as follows:

Short leasehold property the term of the lease

Computer equipment 3-7 years

Fixtures and fittings 3-10 years

Motor vehicles 2-4 years

Where parts of an item of tangible fixed assets have different useful lives, they are accounted for as separate items of tangible fixed assets.

The company assesses at each reporting date whether tangible fixed assets (including those leased under a finance lease) are impaired.

Depreciation methods, useful lives and residual values are reviewed if there is an indication of a significant change since last annual reporting date in the pattern by which the company expects to consume an asset’s future economic benefits.

Financial instrumentsFinancial assets and financial liabilities are recognised when the Group becomes a party to the contractual provisions of the instrument.

Financial liabilities and equity instruments are classified according to the substance of the contractual arrangements entered into. An equity instrument is any contract that evidences a residual interest in the assets of the Group after deducting all of its liabilities.

All financial assets and liabilities are initially measured at transaction price (including transaction costs), except for those financial assets classified at fair value through profit or loss, which are initially measured at fair value (which is normally the transaction price excluding transaction costs), unless the arrangement constitutes a financing transaction. If an arrangement constitutes a financing transaction, the financial asset or financial liability is measured at the present value of the future payments discounted at a market rate of interest for a similar debt instrument.

Trade and other debtors / creditorsTrade and other debtors are recognised initially at transaction price less attributable transaction costs. Trade and other creditors are recognised initially at transaction price plus attributable transaction costs. Subsequent to initial recognition they are measured at amortised cost using the effective interest method, less any impairment losses in the case of trade debtors. If the arrangement constitutes a financing transaction, for example if payment is deferred beyond normal business terms, then it is measured at the present value of future payments discounted at a market rate of interest for a similar debt instrument.

Interest-bearing borrowings classified as basic financial instrumentsInterest-bearing borrowings are recognised initially at the present value of future payments discounted at a market rate of interest. Subsequent to initial recognition, interest-bearing borrowings are stated at amortised cost using the effective interest method, less any impairment losses. In the Company balance sheet, investments in subsidiaries acquired for consideration are measured by reference to purchase price less any impairment.

Notes (continued)

(forming part of the financial statements)

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Investments in preference and ordinary sharesInvestments in equity instruments are measured initially at fair value, which is normally the transaction price. Transaction costs are excluded if the investments are subsequently measured at fair value through profit and loss. Subsequent to initial recognition investments that can be measured reliably are measured at fair value with changes recognised in profit or loss. Other investments are measured at cost less impairment in profit or loss.

Cash and cash equivalentsCash and cash equivalents comprise cash balances and call deposits. Bank overdrafts that are repayable on demand and form an integral part of the Company’s cash management are included as a component of cash and cash equivalents for the purpose only of the cash flow statement.

Debt instrumentsNon-current debt instruments which meet the following conditions, are subsequently measured at amortised cost using the effective interest method:

a) Returns to the holder are (i) a fixed amount; or (ii) a fixed rate of return over the life of the instrument; or (iii) a variable return that, throughout the life of the instrument, is equal to a single referenced quoted or observable interest rate; or (iv) some combination of such fixed rate and variable rates, providing that both rates are positive.

b) There is no contractual provision that could, by its terms, result in the holder losing the principal amount or any interest attributable to the current period or prior periods.

c) Contractual provisions that permit the issuer to prepay a debt instrument or permit the holder to put it back to the issuer before maturity are not contingent on future events, other than to protect the holder against the credit deterioration of the issuer or a change in control of the issuer, or to protect the holder or issuer against changes in relevant taxation or law.

d) There are no conditional returns or repayment provisions except for the variable rate return described in (a) and prepayment provisions described in (c).

Debt instruments that are classified as payable or receivable within one year and which meet the above conditions are measured at the undiscounted amount of the cash or other consideration expected to be paid or received, net of impairment.

Other debt instruments not meeting these conditions are measured at fair value through profit or loss.

Financial assets are derecognised when and only when a) the contractual rights to the cash flows from the financial asset expire or are settled, b) the Group transfers to another party substantially all of the risks and rewards of ownership of the financial asset, or c) the Group, despite having retained some significant risks and rewards of ownership, has transferred control of the asset to another party and the other party has the practical ability to sell the asset in its entirety to an unrelated third party and is able to exercise that ability unilaterally and without needing to impose additional restrictions on the transfer. Financial liabilities are derecognised only when the obligation specified in the contract is discharged, cancelled or expires.

Impairment of Financial assets

For financial assets carried at amortised cost, the amount of an impairment is the difference between the asset’s carrying amount and the present value of estimated future cash flows, discounted at the financial asset’s original effective interest rate.

For financial assets carried at cost less impairment, the impairment loss is the difference between the asset’s carrying amount and the best estimate of the amount that would be received for the asset if it were to be sold at the reporting date.

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Where indicators exist for a decrease in impairment loss, and the decrease can be related objectively to an event occurring after the impairment was recognised, the prior impairment loss is tested to determine reversal. An impairment loss is reversed on an individual impaired financial asset to the extent that the revised recoverable value does not lead to a revised carrying amount higher than the carrying value had no impairment been recognised.

Impairment of non-financial assetsThe carrying amounts of the entity’s non-financial assets, other than deferred tax assets, are reviewed at each reporting date to determine whether there is any indication of impairment. If any such indication exists, then the asset’s recoverable amount is estimated. An impairment loss is recognised if the carrying amount of an asset or its Cash Generating Unit (CGU) exceeds its estimated recoverable amount. Impairment losses are recognised in profit or loss.

TaxationCurrent tax, including UK corporation tax and foreign tax, is provided at amounts expected to be paid (or recovered) using the tax rates and laws that have been enacted or substantively enacted by the balance sheet date.

Deferred tax is recognised in respect of all timing differences that have originated but not reversed at the balance sheet date where transactions or events that result in an obligation to pay more tax in the future or a right to pay less tax in the future have occurred at the balance sheet date. Timing differences are differences between the Group's taxable profits and its results as stated in the financial statements that arise from the inclusion of gains and losses in tax assessments in periods different from those in which they are recognised in the financial statements.

Deferred tax is measured using the tax rates and laws that have been enacted or substantively enacted by the balance sheet date that are expected to apply to the reversal of the timing difference.

Unrelieved tax losses and other deferred tax assets are recognised only to the extent that, on the basis of all available evidence, it can be regarded as more likely than not that there will be suitable taxable profits from which the future reversal of the underlying timing differences can be deducted.

The tax expense or income is presented in the same component of comprehensive income or equity as the transaction or other event that resulted in the tax expense or income.

Current tax assets and liabilities are offset only when there is a legally enforceable right to set off the amounts and the Group intends either to settle on a net basis or to realise the asset and settle the liability simultaneously.

Interest receivable and Interest payableInterest payable and similar charges include interest payable, finance charges on shares classified as liabilities and finance leases recognised in profit or loss using the effective interest method, unwinding of the discount on provisions, and net foreign exchange losses that are recognised in the profit and loss account (see foreign currency accounting policy).

Other interest receivable and similar income include interest receivable on funds invested and net foreign exchange gains.

Interest income and interest payable are recognised in profit or loss as they accrue, using the effective interest method. Dividend income is recognised in the profit and loss account on the date the entity’s right to receive payments is established. Foreign currency gains and losses are reported on a net basis.

Notes (continued)

(forming part of the financial statements)

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TurnoverTurnover represents the amounts, excluding value added tax, derived from the provisions of solutions to third party customers. Solutions can be provided in three ways: as software licence and related service sales, under facilities management contracts and under business process outsourcing contracts.

Sales of proprietary software systems licences and enhancements to software systemsRevenue from licence agreements for the delivery of software that does not require significant production or enhancement is recognised when, for this delivery, all the following are met:

• persuasive evidence of an arrangement exists;

• delivery of software has occurred;

• there are no significant remaining vendor obligations;

• the vendor’s fee is fixed or determinable; and

• collectability is probable.

Licence agreements and enhancements to software systems where production or enhancement is significant are treated as long term contracts and revenue is recognised accordingly. Where the outcome of the contract can be estimated reliably, revenue and costs are recognised by reference to the stage of completion of the contract activity at the balance sheet date. This is normally measured by the proportion that contract costs incurred for work performed to date bear to the estimated total contract costs, except where this would not be representative of the stage of completion.

Where the outcome of a contract cannot be estimated reliably, contract revenue is recognised to the extent of contract costs incurred where it is probably they will be recoverable. Contract costs are recognised as expense in the period in which they are incurred. When it is probable that total contract costs will exceed total contract revenue, the expected loss is recognised as an expense immediately. Amounts recoverable on contracts are included in debtors and represent revenue earned in excess of payments on account. Amounts invoiced in excess of revenue earned are included in creditors and represent deferred income.

MaintenanceRevenue received under maintenance contracts is credited to turnover on a straight-line basis over the period in which it is earned.

Facilities management contractsA facilities management contract typically contains a number of elements such as licence fees, enhancements, maintenance and facilities management services. The income arising from each of the elements of such a contract is treated in the same way as it would be were it made directly, as set out above. Licence fees and enhancements are accounted for in line with the methods described in the previous paragraphs, whereas the income from maintenance and facilities management services, which are delivered over the term of the contract, will be recognised equally over that term.

Where these figures are not separately identified in the contract then estimated figures are calculated using the following assumptions:

• facilities management income is based upon staff costs included at charge rate and an allocation of relevant overheads;

• enhancement income is based upon specific estimates to complete, valued at charge rate;

• maintenance income is based upon the same ratio of maintenance to licence revenue as when these are sold directly;

• licence fee income is calculated as the remaining income released over the term of the contract.

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Business process outsourcing (servicing) contractsRevenue received under loan servicing and other business process outsourcing contracts is recognised as turnover in the period that the servicing is carried out. All existing servicing contracts provide for charging clients on a monthly basis, either by reference to the portfolio size or according to a fixed fee structure.

Costs incurred in advance of the commencement of live servicing (net of upfront implementation fees received) which are recoverable over the period of the initial contract are shown as debtors within “other amounts recoverable on contracts” and amortised over the initial contract life. Costs which are not recoverable are fully expensed in the period incurred.

Services incomeShort-term service revenues such as training, consultancy, and installation revenues are recognised once the service has been delivered.

Retirement benefitsFor defined contribution schemes the amount charged to the profit and loss account in respect of pension costs and other post-retirement benefits is the contributions payable in the year. Differences between contributions payable in the year and contributions actually paid are shown as either accruals or prepayments in the balance sheet.

Leasing and hire purchase obligationsAssets held under finance leases, which are leases where substantially all the risks and rewards of ownership of the asset have passed to the Group, and hire purchase contracts are capitalised in the balance sheet and depreciated over their estimated useful lives. The capital elements of future obligations under the leases and hire purchase contracts are included as liabilities in the balance sheet.

The interest elements of the rental obligations are charged in the profit and loss account over the periods of the leases and hire purchase contracts and represent a constant proportion of the balance of capital repayments outstanding.

Rentals payable under operating leases are charged in the profit and loss account on a straight line basis over the lease term, even if the payments are not made on such a basis. Benefits received and receivable as an incentive to sign an operating lease are similarly spread on a straight-line basis over the lease term.

In accordance with the transitional provisions of FRS 102, lease incentives on leases which were in existence prior to the date of transition have been spread over the shorter of the lease term and the period to the first review date on which the rent is first expected to be adjusted to the prevailing market rate.

Owned loan portfoliosOwned loan portfolios acquired from third parties are recognised at fair value, being purchase consideration payable, plus transaction costs. Thereafter all loans are valued at amortised cost with the Effective Interest Rate (‘EIR’) method. The EIR method spreads the expected net income arising from a loan over its expected life. The EIR is that rate of interest which, at inception, exactly discounts the future cash payments and receipts arising from the loan to the initial carrying amount. The loan balances are reviewed for impairment annually and written down using an impairment provision where required.

Notes (continued)

(forming part of the financial statements)

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2. Critical accounting judgements and key sources of estimation uncertainty

In the application of the Group’s accounting policies, which are described in note 1, the directors are required to make judgements, estimates and assumptions about the carrying amounts of assets and liabilities that are not readily apparent from other sources. The estimates and associated assumptions are based on historical experience and other factors that are considered to be relevant. Actual results may differ from these estimates.

The estimates and underlying assumptions are reviewed on an ongoing basis. Revisions to accounting estimates are recognised in the period in which the estimate is revised if the revision affects only that period, or in the period of the revision and future periods if the revision affects both current and future periods.

The following are the critical judgements that the directors have made in the process of applying the Group’s accounting policies and that have the most significant effect on the amounts recognised in the financial statements.

Revenue recognitionCertain elements of revenue recognition are subject to a degree of estimation, in particular in relation to long term contracts and the unbundling of facilities maintenance contracts. For further detail see note 1.

Owned loan portfolioThe value of the owned loan portfolio is calculated as the value of the expected future cash flows from the loans, discounted at the effective interest rate (EIR) calculated on their initial recognition. Various assumptions have been used to derive the expected cash flows, and the assumptions derived by the directors have been driven by historical performance of the loans.

The specific provision applied against loans in the portfolio is based on a roll rate methodology that is also based on assumptions that are derived from historical loan performance. In line with accounting requirements, the EIR used to calculate interest income from the loan portfolio was calculated upon initial recognition as the rate that discounted expected future cash flows to the purchase price of the loans.

Research and development costsIn line with FRS 102, the Group capitalises expenditure on development activities where that expenditure meets the requirements of the standard i.e. a product or process is technically and commercially feasible, the Group intends and has the technical ability and sufficient resources to complete development, future economic benefits are probable and the Group can measure reliably the expenditure attributable to the intangible asset during its development. Projects are assessed on an individual basis to determine which activities meet the eligibility criteria for capitalisation as an intangible asset. The days attributable to eligible activities based on the time recording system, together with management assessment of percentage attributable where required, are multiplied by the relevant day rate for that period and capitalised. Eligible non-staff costs are also capitalised where relevant.

Deferred implementation costsDue to the nature of some of the Group’s servicing revenue streams, there may be certain projects where the implementation and set-up phase are loss making due to the contract with a client not providing any revenue until the servicing element begins. In order to provide a true and fair view of the nature of costs incurred during this implementation phase, the net costs of any implementation are deferred and released over the agreed contractual term.

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3. Turnover

Turnover by destination was UK £61,781k (2015: £49,618k) and rest of the world £2,325k (2015: £1,339k).

The table below sets out information for each of the group’s industry segments:

4. Interest payable and similar costs

Portfolio income Software Services Total

2016 2015 2016 2015 2016 2015 2016 2015

£000 £000 £000 £000 £000 £000 £000 £000

Turnover 1,764 1,877 19,342 19,020 43,000 30,060 64,106 50,957

Year ended31 December 2016

Year ended31 December 2015

£000 £000

Bank interest and charges 179 140

Hire purchase and finance interest 159 161

Loan interest 161 235

Other finance costs 3 163

502 699

Number of employees

Year ended31 December 2016

Year ended31 December 2015

Technical and operational 754 514

Sales, marketing, management and administration 95 78

849 592

5. Staff numbers and costs

The average number of persons employed by the Group (including directors) during the year, analysed by category, was as follows:

Notes (continued)

(forming part of the financial statements

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Year ended31 December 2016

Year ended31 December 2015

£000 £000

Profit on ordinary activities before taxation is stated after charging/(crediting):

Amortisation 791 602

Depreciation (note 12)

Owned 949 732

Leased 934 1,026

Impairment of loan book 384 66

Profit on disposal of fixed assets - (9)

Rentals under operating leases - property 1,247 870

Auditor’s remuneration:

Audit of these financial statements 18 18

Audit of financial statements of other group companies pursuant to legislation

37 37

Other assurance services 119 101

Year ended31 December 2016

Year ended31 December 2015

£000 £000

Wages and salaries 27,107 20,740

Social security costs 4,250 3,342

Pension costs 1,420 1,245

32,777 25,327

5. Staff numbers and costs (continued)

The aggregate payroll costs of these persons were as follows:

6. Profit on ordinary activities before taxation

Auditor’s remuneration in respect of the company was £18k (2015: £18k). Audit of other group companies relates to the audit fees for the subsidiaries Harlosh Limited, Target Servicing Limited, Target Financial Systems Limited and Elderbridge Limited and the parent companies Target TG Investments Limited and Target Topco Limited.

Amortisation and impairment chargeThe amortisation, impairment charge and impairment reversals are recognised in the following line items in the profit and loss account:

2016 2015

£000 £000

Cost of sales 237 160

Administrative expenses 938 508

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7. Profit and loss account of parent company

As permitted by Section 408 of the Companies Act 2006, the profit and loss account of the parent company is not presented as part of these financial statements. The parent company’s profit after taxation for the financial period was £2,845k (2015: £1,629k).

8. Directors’ remuneration

Emoluments of the directors were as follows:

The aggregate of emoluments of the highest paid director were £590k (2015:£352k) and company pension contributions of £78k (2015: £14k) were made to a money purchase pension plan on his behalf. Retirement benefits are paid for 6 directors (2015: 6 directors) under their individual money purchase pension plans.

9. Taxation

The tax charge/(credit) for the year comprises:

Notes (continued)

(forming part of the financial statements)

Year ended31 December 2016

Year ended31 December 2015

£000 £000

Directors’ emoluments 2,301 1,687

Company contributions to money purchase pension scheme 237 61

2,538 1,748

Year ended31 December 2016

Year ended31 December 2015

£000 £000

Current tax on profit on ordinary activities:

Tax on profit on ordinary activities 215 27

Prior year tax adjustment 29 -

Total current tax charge/(credit) 244 27

Deferred tax:

Deferred tax charge/(credit) 9 (1,348)

Total deferred tax charge/(credit) 9 (1,348)

Total tax charge/(credit) on profit on ordinary activities 253 (1,321)

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9. Taxation (continued)

The tax charge is lower (2015: lower) than the standard rate of corporation tax in the UK of 20% (2015: 20.25%) as explained below:

A reduction in the UK corporation tax rate from 21% to 20% (effective from 1 April 2015) was substantively enacted on 2 July 2013. Further reductions to 19% (effective from 1 April 2017) and to 18% (effective 1 April 2020) were substantively enacted on 26 October 2015, and an additional reduction to 17% (effective 1 April 2020) was substantively enacted on 6 September 2016. This will reduce the company's future current tax charge accordingly. The deferred tax liability at 31 December 2016 has been calculated based on these rates.

Year ended31 December 2016

Year ended31 December 2015

£000 £000

Profit for the year 7,836 5,148

Total tax charge/(credit) 253 (1,321)

Profit excluding taxation 8,089 3,827

Tax at 20% (2015:20.25%) 1,618 775

Effects of:

Depreciation in excess of capital allowances - (69)

Recognised deferred tax (232) (1,348)

Short term timing differences - 7

Expenses not deductible for tax purposes 218 72

Group relief claimed (802) (606)

Write off of withholding tax - 27

Tax losses utilised in the year (578) (179)

Prior year movement 29 -

Total charge/(credit) for the period as above 253 (1,321)

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Notes (continued)

(forming part of the financial statements)

10. Intangible fixed assets

Group Company

Group

Development costs

Brand Customer contracts

Goodwill Total Development costs

Total

£000 £000 £000 £000 £000 £000 £000

Cost

At 1 January 2016 1,005 - - 5,141 6,146 803 803

Additions through business combinations (note 11)

- 145 213 746 1,104 - -

Additions 181 - - - 181 181 181

Disposals - - - - - - -

At 31 December 2016 1,186 145 213 5,887 7,431 984 984

Amortisation

At 1 January 2016 201 - - 4,661 4,862 160 160

Charge for the year 237 10 14 530 791 196 196

Disposals - - - - - - -

At 31 December 2016 438 10 14 5,191 5,653 356 356

Net book value

At 31 December 2016 748 135 199 696 1,778 628 628

At 31 December 2015 804 - - 480 1,284 643 643

Development costs have been capitalised in accordance with the requirements of FRS 102 and are therefore not treated, for dividend purposes, as a realised loss. These costs are being amortised over the life of the project to which they relate on a straight line basis, which is no more than 5 years.

Goodwill arising on the acquisition of Harlosh Ltd is being amortised evenly over the directors’ estimate of its useful economic life of 10 years. Goodwill arising on the acquisition of Commercial First Mortgages Ltd is being amortised evenly over the directors’ estimate of its useful economic life of 5 years.

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11. Business combinations

On 1 September 2016, the group acquired 100% of the unincorporated business of Commercial First Mortgages Ltd for a cash consideration of £1,050,000. The business contributed revenue of £685k and a net loss of (£270k) for the year.

Effect of acquisition The acquisition had the following effect on the Group’s assets and liabilities:

Recognised values on acquisition

£000

Acquiree’s net assets at the acquisition date:

Tangible fixed assets 58

Trade and other debtors 116

Trade and other creditors (65)

Net identifiable assets and liabilities 109

Total cost of business combination:

Consideration paid:

Initial cash price paid 300

Deferred consideration at fair value 750

Costs directly attributable to the business combination 163

Total consideration 1,213

Intangible assets 358

Goodwill on acquisition 746

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Group

Shortleaseholdproperty

Computerequipment

Fixtures and fittings

Total

£000 £000 £000 £000

Cost

At 1 January 2016 253 14,507 1,718 16,478

Additions 62 3,068 349 3,479

Acquisition through business combinations (note 11) - 52 6 58

Disposals - (466) - (466)

At 31 December 2016 315 17,161 2,073 19,549

Depreciation

At 1 January 2016 130 10,654 1,271 12,055

Charge for the year 29 1,723 131 1,883

Disposals - (466) - (466)

At 31 December 2016 159 11,911 1,402 13,472

Net book value

At 31 December 2016 156 5,250 671 6,077

At 31 December 2015 123 3,853 447 4,423

12. Tangible fixed assets

The Group has leased IT equipment and infrastructure which are considered to meet the definition of finance leases and are accounted for accordingly.

Included in tangible fixed assets of the Group are assets held under hire purchase and finance lease agreements with a cost and net book value at 31 December 2016 of £5,799k and £2,365k respectively (2015: £4,364k and £1,864k). The associated depreciation for the period on those assets was £933k (2015: £1,026k).

Notes (continued)

(forming part of the financial statements)

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Company Shortleaseholdproperty

Computerequipment

Fixtures and fittings

Total

£000 £000 £000 £000

Cost

At 1 January 2016 253 9,238 797 10,288

Additions 2 2,231 146 2,379

Disposals - (466) - (466)

At 31 December 2016 255 11,003 943 12,201

Depreciation

At 1 January 2016 130 6,625 572 7,327

Charge for the year 22 1,181 55 1,258

Disposals - (466) - (466)

At 31 December 2016 152 7,340 627 8,119

Net book value

At 31 December 2016 103 3,663 316 4,082

At 31 December 2015 123 2,613 225 2,961

12. Tangible fixed assets (continued)

Included in tangible fixed assets of the Company are assets held under hire purchase and finance lease agreements with a cost and net book value at 31 December 2016 of £3,886k and £2,081k respectively (2015: £2,573k and £1,546k). The associated depreciation for the period on those assets was £777k (2015: £663k).

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Notes (continued)

(forming part of the financial statements)

13. Investment in subsidiary undertakings

The company’s wholly owned subsidiaries at 31 December 2016 were:

The registered office of all subsidiary companies is the same as the parent company.

Company £000

Cost

At 1 January 2016 and 31 December 2016 17,976

Provisions

At 1 January 2016 and 31 December 2016 3,088

Net book value

At 31 December 2015 and 31 December 2016 14,888

Country ofincorporation

Principalactivity

Class of shares

Percentageownership

Subsidiary undertakings

Target Servicing Limited United Kingdom Provision of business process outsourced services

Ordinary 100%

Harlosh Limited United Kingdom Provision of computer applications software and related services

Ordinary 100%

Harlosh NewZealand Limited New Zealand Provision of computer applications software and related services

Ordinary 100%

Target Financial Systems Limited United Kingdom Management of owned loan portfolios

Ordinary 100%

Target Financial Solutions Limited United Kingdom Dormant Ordinary 100%

Target Computer Group Limited United Kingdom Dormant Ordinary 100%

Target Group Trustee Company Limited United Kingdom Dormant Ordinary 100%

Elderbridge Limited United Kingdom Lender of record for loan portfolios Ordinary 100%

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14. Debtors

Group Company

2016 2015 2016 2015

£000 £000 £000 £000

Trade debtors 4,492 2,058 624 680

Owned Loan Portfolio ** 6,562 8,191 - -

Services delivered payable by instalments ** - 80 - 80

Gross amount due from customers for contract work** 5,889 2,577 4,216 658

Other debtors 289 25 260 3

Corporation tax 148 181 6 39

Prepayments and accrued income 7,347 2,651 1,248 1,155

Deferred tax asset (note 17) ** 1,658 1,667 1,004 780

Amounts due from group undertakings 1,380 1,093 7,777 10,217

27,765 18,523 15,135 13,612

Group Company

2016 2015 2016 2015

£000 £000 £000 £000

Owned Loan Portfolio 4,354 6,886 - -

Gross amount due from customers for contract work 3,577 - 3,096 -

Deferred tax (note 17) 759 1,159 315 592

8,690 8,045 3,411 592

** Included in the above figures are the following amounts due after more than one year:

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Notes (continued)

(forming part of the financial statements)

15. Creditors: amounts falling due within one year

16. Creditors: amounts falling due after more than one year

Group Company

2016 2015 2016 2015

£000 £000 £000 £000

Obligations under finance leases 1,027 760 1,027 760

Revolving credit facility - HSBC 3,000 3,000 3,000 3,000

Trade creditors 2,002 1,653 1,601 1,146

Other taxes and social security costs 3,030 1,211 513 398

Other creditors 1,023 187 258 185

Accruals and deferred income 7,623 5,407 2,995 2,744

Amounts due to subsidiary undertakings - - 13,500 7,842

Amounts due to parent undertaking - 2,355 - 2,354

17,705 14,573 22,894 18,429

Group Company

2016 2015 2016 2015

£000 £000 £000 £000

Obligations under finance leases (amounts payable in the second to fifth years inclusive)

1,551 1,346 1,551 1,346

Accruals and deferred income 4,328 453 - -

Bank loan (payable in 1-2 years inclusive) 1,737 - - -

Bank loan (payable in 2-5 years inclusive) - 4,274 - -

7,616 6,073 1,551 1,346

The revolving credit facility with HSBC of £3m is due for renewal on 31 December 2017 for another year. Of the total available, £3.0m was drawn down by the year end and each drawdown within the amount drawn is repayable in accordance with the period established for that drawdown.

The revolving credit facility bears interest at 1.5% per annum over LIBOR.

In the prior period, amounts due to parent undertaking of £2,354k included amounts related to loan notes recharged by Target Topco Limited via the intercompany account. On 19 August 2016, Tech Mahindra Fintech Holdings purchased 100% of the share capital of Target Topco Limited, and simultaneously settled the ultimate loan note liability on behalf of that company. On settlement, the intercompany loan due to parent undertaking was waived and has been recorded as a capital contribution directly in equity during the year.

The bank loan is a 5 year loan bearing interest at 7.5% over LIBOR and is repayable on 23rd December 2018 although monthly repayments are made in line with the terms of the facility agreement based on portfolio collection activity.

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17. Deferred taxation

Group Company

2016 2015 2016 2015

£000 £000 £000 £000

At 1 January - asset 1,667 319 780 -

(Charge)/Credit for the year in the P&L account (9) 1,348 224 780

At 31 December – asset (note 14) 1,658 1,667 1,004 780

2016 2015 2016 2015

£000 £000 £000 £000

The deferred tax asset comprises

Tax losses carried forward 1,338 1,667 692 780

Other timing differences 320 - 312 -

1,658 1,667 1004 780

Group Company

2016 2015 2016 2015

£000 £000 £000 £000

The unprovided deferred tax asset comprises

Difference between depreciation and capital allowances - 247 - 218

Tax losses carried forward 41 527 41 527

Other timing differences - 97 - 89

41 871 41 834

A further deferred tax asset of £41k (2015: £871k) for the group and £41k (2015: £834k) for the company has not been recognised due to uncertainty over its future utilisation. It is made up as follows:

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18. Share capital

Ordinary

shares of 5p each

‘A’ shares of 5p each

‘B’ shares of 5p each

Total

Number Number Number Number

Allotted, called up and fully paid

At 31 December 2015 and 2016 11,557,417 1,476,287 3,161,200 16,194,904

Ordinary shares of 5p

each

‘A’ shares of 5p each

‘B’ shares of 5p each

Total

£000 £000 £000 £000

Allotted, called up and fully paid

At 31 December 2015 and 2016 579 73 158 810

Both the ‘A’ and ‘B’ shares carry no right to vote at, attend or receive notice of general meetings of the company. They have rights to income or capital only on a sale of the business for a value above specific defined thresholds.

The Group and Company’s other reserves are as follows:

The share premium reserve contains the premium arising on issue of equity shares.

The profit and loss reserve represents cumulative profits or losses, net of dividends paid and other adjustments.

The capital redemption reserve is a statutory, non-distributable reserve into which amounts are transferred following the redemption or purchase of a company's own shares.

Notes (continued)

(forming part of the financial statements)

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The Group’s income, expense, gains and losses in respect of financial instruments are summarised below:

The interest expense includes £234k (2015: £479k) of interest that was recognised within cost of sales in Target Financial Systems Limited. The remainder is interest on loan notes (see note 4).

19. Financial instruments

The carrying values of the Group and Company’s financial assets and liabilities are summarised by category below:

Financial liabilities

Measured at amortised cost

Loans payable (see note 16) 1,737 4,274 - -

Lease liabilities 2,578 2,106 2,578 2,106

Measured at undiscounted amount payable

Bank overdraft 3,000 3,000 3,000 3,000

Trade and other creditors 18,006 8,911 5,367 4,473

Amounts owed to related undertakings - 2,355 13,500 10,196

25,321 20,646 24,445 19,775

Group

Financial assets 2016 2015

£000 £000

Interest income and expense

Total interest income for financial assets at amortised cost 1,764 1,877

Total interest expense for financial liabilities at amortised cost (554) (875)

Impairment losses

On financial assets measured at amortised cost (386) (66)

Financial assets Group Company

2016 2015 2016 2015

£000 £000 £000 £000

Debt instruments measured at amortised cost

Long term loans receivable (see note 14) 6,562 8,191 - -

Measured at undiscounted amount receivable

Amounts due from customers (see note 14) 14,957 5,748 5,041 1,633

Amounts due from related undertakings (see note 14) 1,485 1,093 7,777 10,217

Other amounts 4,761 3,491 2,317 1,762

27,765 18,523 15,135 13,612

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19. Financial instruments (continued)

Under FRS 102 Section 34 one of the Group’s subsidiaries, Target Financial Systems Limited (TFS), is classified as a financial institution and additional disclosures are therefore required, as set out below in notes 19a and 19b. These disclosures are in respect of the financial instruments held by TFS only, i.e. the owned loan portfolio, and not in respect of any other financial instruments held by other entities within the group. This is in accordance with FRS 102 34.17.

19 (a) Credit riskFinancial risk management Credit risk is the risk of financial loss to the Group if a customer or counterparty to a financial instrument fails to meet its contractual obligations, and arises principally from the company’s receivables from customers,

The Group’s forecasts and plans continue to take account of scenarios that model stresses on the ability of customers and counterparties to repay their financial obligations.

Risk mitigationThe controlled management of credit risk is critical to the success of the Group’s strategy. There has been, and continues to be, no origination by the Group, with the portfolio having been acquired from a third party. However, the quality of individual decisions and subsequent management and control, together with the application of a credit policy that reflects the risk appetite of the Group, have a direct impact on the achievement of the financial objectives of the Group. The Group has a clear risk appetite including policy scope, structures and responsibilities, definitions of risk and risk measurement and approach to monitoring. The Group’s collections and recoveries functions aim to provide a responsive and effective operation for the arrears management process. The Group encourages early two-way communication with borrowers, obtaining their commitment to maintain payment obligations. We recognise that customers in financial difficulties need support at what may be a difficult time so careful consideration is given to the most appropriate realisation strategy likely to result in the best outcome for the Group and the customer.

Exposure to credit riskFor financial assets recognised in the statement of financial position, the exposure to credit risk without taking into account any collateral held or other credit enhancements, is shown below. The carrying value of loans and advances to customers at a fixed rate of interest represents the discounted amount of estimated future cash flows expected to be received after taking account of expected loss provisions, expected levels of early repayment and discounting at current market rates.

The maximum exposure to credit risk at the balance sheet date by class of financial instrument was;

Based on indexed valuations the total collateral held against lending secured against residential property is estimated to be £52,259k (2015: £56,859k). Any collateral surplus on the sale of repossessed properties, after a deduction for costs incurred in relation to the sale, would be returned to the borrower.

The concentration of credit risk for loans receivable at the balance sheet date by geographic region was:

2016 2015

£000 £000

Loans and advances to customers 7,983 9,873

2016 2015

£000 £000

United Kingdom 100% 100%

Notes (continued)

(forming part of the financial statements)

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19. Financial instruments (continued)

19 (a) Credit risk (continued)The concentration of credit risk for loans and advances to customers at the balance sheet date by type of counterparty was:

2016 2015

£000 £000

In respect of loans and advances to customers

Fully secured by a first charge on residential property 4,012 6,300

Partially secured by a second charge on residential property 3,971 3,573

2016 2015

£000 £000

Less than 80% 95% 89.6%

More than 80% but less than 100% 2% 4.1%

More than 100% 3% 6.3%

2016 2015

£000 £000

Balance at 1 January 66 -

Impairment loss recognised 386 66

Impairment loss reversed - -

Balance at 31 December 452 66

Credit quality of finance assets and impairment losses

The ageing of receivables at the balance sheet date was: Gross Impairment Gross Impairment

2016 2016 2015 2015

£000 £000 £000 £000

Not past due 5,005 4 6,524 6

Past due 0-30 days 627 - 720 -

Past due 31-90 days 377 - 751 -

More than 90 days 1,974 448 1,878 60

Loan to value (LTV) is one of the main factors used to determine the credit quality of loans secured on residential property. The average index linked LTV in respect of the Group’s loans secured on residential property is estimated to be 20% (2015: 37.5%). Index-linked LTV banding is shown below:

The movement in the allowance for impairment in respect of trade receivables during the year was as follows:

The allowance account for loans receivable is used to record impairment losses unless the Group is satisfied that no recovery of the amount owing is possible; at that point the amounts considered irrecoverable are written off against the loan book directly.

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19. Financial instruments (continued)

19 (b) Liquidity riskFinancial risk management Liquidity risk is the risk that the Group will not be able to meet its financial obligations as they fall due.

The Group is exposed to liquidity risk by the fact that the bank loan obligations are met using repayments from customers on the loan portfolio. If customers were to cease payment, this would have a negative impact on liquidity and have an impact on the loan facility. In order to address this risk, the Group has a dedicated customer services team that maintains regular contact with borrowers in order to ensure that any changes in circumstances that could affect payment are identified early. There is also an experienced arrears team who will ensure that any missed or late payments are followed up with the customer in order to keep the accounts up to date. For impaired accounts there are dedicated processes and procedures to ensure that any litigation or further action on a customer account combines the objective of maintaining a fair customer outcome whilst minimising any loss to the Group.

The following are the contractual maturities of financial liabilities, including estimated interest payments and excluding the effect of netting agreements:

2016 Carrying amount

Contractual cash flows

1 year or less

1 to <2years

2 to <5years

5years and over

£000 £000 £000 £000 £000 £000

Non-derivative financial liabilities

Secured bank loans 1,737 - - 1,737 - -

2015 Carrying amount

Contractual cash flows

1 year or less

1 to <2years

2 to <5years

5yearsand over

£000 £000 £000 £000 £000 £000

Non-derivative financial liabilities

Secured bank loans 4,274 - - - 4,274 -

Notes (continued)

(forming part of the financial statements)

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20. Commitments

Group capital commitments authorised and contracted at 31 December 2016 were £Nil (2015: £Nil).

Group total future minimum lease payments under non-cancellable operating leases are as follows:

21. Pensions

The assets of the pension schemes to which the group contributes on behalf of its employees are held within independently administered funds. The schemes are all defined contribution schemes thus the group’s obligation is solely to make contributions based on a percentage of salary. Employer contributions to the schemes for the year amounted to £1,420k (2015: £1,245k).

Annual commitments at 31 December 2016 relate solely to property leases. The majority of leases of land and buildings are subject to rent reviews.

The company had no capital commitments or annual commitments at the year end (2015: £Nil).

2016Total

2015Total

£000 £000

Group:

In the first year 1,247 1,010

Between one and five years 4,327 2,019

After five years 4,221 4,707

9,795 7,736

2016Total

2015Total

£000 £000

Group:

In the first year 1,027 760

Between one and five years 1,551 1,346

After five years - -

2,578 2,106

Total future minimum lease payments under non-cancellable finance leases are as follows:

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The immediate parent company is Target TG Investments Limited (formerly known as Robin TG Investments Limited). The company is a 100% subsidiary undertaking of Target TG Investments Limited, a company incorporated in Great Britain and registered in England and Wales.

The smallest group in which the results of the company are consolidated is Target Topco Limited. The consolidated accounts of Target Topco Limited are available to the public and may be obtained from Target House, Cowbridge Road East, Cardiff.

The largest group in which the results of the company are consolidated is Tech Mahindra Limited. The consolidated financial statements of Tech Mahindra Limited are available to the public on the National Stock Exchange of India Ltd (NSE), The BSE Limited (BSE) and the company’s website (www.techmahindra.com). Tech Mahindra Limited is also the ultimate parent company and its registered office is Gateway Building, Apollo Bunder, Mumbai – 400001, India.

23. Interest-bearing loans and borrowings

This note provides information about the contractual terms of the Group’s and parent Company’s interest-bearing loans and borrowings, which are measured at amortised cost.

22. Ultimate controlling party

On the 19 August 2016, Tech Mahindra Fintech Holdings Limited acquired 100% of share capital of Target Topco Limited, the ultimate parent company at that date.

Group Company

2016 2015 2016 2015

£000 £000 £000 £000

Creditors falling due after more than one year

Secured bank loans 1,737 4,274 - -

Finance lease liabilities 1,551 1,346 1,551 1,346

Creditors falling due within less than one year

Finance lease liabilities 1,027 760 1,027 760

Group Currency Nominal interest

rate

Year of maturity

Repayment schedule

2016 2015

£000 £000

Secured bank loan GBP 7.5% 2018 Bullet 1,737 4,274

Finance lease liabilities GBP 6% 2019 Quarterly 2,578 2,106

Company £000 £000

Finance lease liabilities GBP 6% 2019 Quarterly 2,578 2,106

Notes (continued)

(forming part of the financial statements)

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24. Related Party Transactions

During the year, Target Topco Limited recognised a capital contribution from its parent company, Tech Mahindra Fintech Holdings Limited. The related intercompany debt due from Target Group Limited to its parent company, Target TG Investments Limited, was consequently waived.

There were no other related party transactions during the year other than with entities consolidated in to the financial statements of Target Topco Limited.

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Notes

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