business travel 2013 business travel 2013 staying ahead in an evolving marketplace jay jones senior...
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BUSINESS TRAVEL 2013Staying ahead in an evolving marketplaceJay JonesSenior Vice President, The Americas
F e b r u a r y 6 , 2 0 1 3 D a l l a s , T e x a s
Confidential. © Sabre Travel Network, 2013.
2012 vs. 2011 CORPORATE TRAVELConfidential. © Sabre Travel Network, 2013.
Based on Sabre Top 20 TMCs and Global Accounts GDS air booking data
+0.2% GDS channel bookings performance for Global Accounts worldwide
+4.0% GDS channel bookings performance for Sabre Top 20
North American travel management companies
INDUSTRYTRENDS/ISSUES
Confidential. © Sabre Travel Network, 2013.
COST PRESSURES
DEMANDING TRAVELERS
CHANGING AGENTDEMOGRAPHICS
CONSUMERIZATION
“OPEN TRAVEL”
AIRLINE MERCHANDISING
AIRFARE TRANSPARENCY
CONSUMER PROTECTION
MISINFORMATION
Confidential. © Sabre Travel Network, 2013.
MISINFORMATION EXAMPLES
“can’t accommodate new airline merchandising”
“high cost to airlines”
“outdated technologythat was developed before the Internet existed”
“no incentive to innovate ”
$0GDS charge for selling
ancillaries
2/3 of airline revenue currently from customers choosing the GDS channel
1%cost of distribution
as a percentage of total airline expenses
Confidential. © Sabre Travel Network, 2013.
REALITY – VALUE TO AIRLINES
50+%Revenue premium versus
airline.com sales
$100sof millions
annual investmentin travel technology
80,000transactions per second
at peak times
8,200 open systems servers
237 + million XML transactions
via Web services daily
24 hours per day
7 days a week
365 days a year
1 + billionincoming application
programming interface (API) data requests daily
REALITY - SABRE TECHNOLOGYConfidential. © Sabre Travel Network, 2012.Confidential. © Sabre Travel Network, 2013.
Modern, robust power behind the scenes
3 yearsAverage age of hardware
across our systems
AWARD-WINNING INNOVATIONConfidential. © Sabre Travel Network, 2013.
Sabre Red App Centre recognized as one of
20 Great Ideas to Steal in 2012
2012 Best Travel Technology
Provider
2012 Best
Reservation/GDS System
20102011 2012 Best GDS
10 consecutive years rankedon InformationWeek 500
most innovative technology companies
#26 of Top Business
Technology Innovatorsby InformationWeek
AIR SHOPPINGConfidential. © Sabre Travel Network, 2013.
1,932,102,241,635potential ways to fly from New York JFK to London Heathrow within the next year
5,293,430,799options for a specific day of travel
3,225,937,750options available for purchase
6,113,387options likely to provide the best value
500top options to meet the traveler’s request
1 choice to best meet traveler needs
AN EXAMPLE: NEW YORK TO LONDON
NEXT-GENAIR SHOPPING
Confidential. © Sabre Travel Network, 2013.
SUPERIOR LOW FARE SEARCH
ENHANCED ALTERNATE CITY SHOPPINGUp to 15 destinations
More options for each destination
ENHANCED USER DEFINED SEARCH CRITERIA
ADVANCED CONSUMER DRIVEN SHOPPING (budget, destination)
EXPANDED CALENDAR SHOPPING
MULTIPLE FARES PER ITINERARYShop across different fare attributes and cabins
AIRLINE MERCHANDISING TRENDSConfidential. © Sabre Travel Network, 2013.
$300 FARE
In-FlightMeal
$300 TOTAL
INCLUDED
INCLUDED
INCLUDED
BonusMiles
Checked Baggage
Bundled Pricing$200 FARE
$300 TOTAL
+ $50
+ $10
+ $40
PremiumSeat
Priority Boarding
Checked Baggage
Unbundled Pricing$250 FARE
$300 TOTAL
INCLUDED
In-Flight Meal, Bonus Miles, Checked Baggage
+ $50SeatSelection
Hybrid Pricing
AIRLINE MERCHANDISINGConfidential. © Sabre Travel Network, 2013.
CURRENT OR IMMINENT ADOPTION IN THE PIPELINE
Enabled by Sabre
COMMERCIAL AIR DEALSConfidential. © Sabre Travel Network, 2013.
More than 360participating carriers in
Sabre GDS today
RENEWAL DISCUSSIONSUNDER WAY
SABRE RED WORKSPACEAgents can configure workspace with personal preference—graphical view, apps, other third-party applications
Fully deployed to more than 230,000 agents in over 110 countries
GRAPHICAL VIEWConfidential. © Sabre Travel Network, 2013.
Simplifies shopping and booking with enhanced graphical capabilities.
Agents can book air, car, and hotel using a fully graphical, keyboard-driven workflow that’s easy to use, is flexible, and saves time.
TravelAgencies
CommercialDevelopers
sabreredappcentre.com
PROVIDES A MARKETPLACE FOR INNOVATION IN TRAVEL TECHNOLOGY
SABRE RED APP CENTREConfidential. © Sabre Travel Network, 2012.
The app store for travel
THE ONLY BUSINESS-TO-BUSINESS MARKETPLACE IN THE INDUSTRY
MOBILE: TRIPCASEConfidential. © Sabre Travel Network, 2013.
Agency click to call and easy access to informationfor agency’s travelers
Elevated levelof servicewith relevant notifications
Configurable agency messaging and branding
Improves operational efficiency by empowering travelers
INTRODUCING THE ALL-NEW TRIPCASE CONNECT
“OPEN TRAVEL”Our Focus: Deliver greater value for all constituents (TMCs, corporations, suppliers)
Confidential. © Sabre Travel Network, 2013.
The benefits of the managed program to a broader set of corporate travel purchases
Deliver greater value for serving companies with open (or unmanaged) programs
Deliver greater value for bookings made outside the program
EXTENDOPEN
ROGUE
Airline Tariff Publishing Company (ATPCO)
MULTIPLECORPORATE
BOOKING TOOLS
MOBILE
XML WEB SERVICES
MULTIPLEPOINTS-OF-SALE
EDIFACT or XML AVAILABILITY, SEATS, FREQUENT FLYER #, ELECTRONIC TICKET
ARCGlobal BSPs
SchedulesVendor
SCHEDULESOnline | Interline | Codeshare
SHOPBOOKPRICE
FULFILLSETTLE
SERVICE
Sabre TRAVEL MARKETPLACE
SHOPPING ENGINE
HUNDREDSof AirlinesMILLIONSof Fares
BILLIONSof Combinations
SETTLEMENT Tickets | Miscellaneous Charges
ANCILLARIES Electronic Miscellaneous Document
BASE FARES Public | Private | Fare Rules
ANCILLARIES Public | Private | Fare Rules
Transactional (Or Not)Frequent Flyer Tier Level
Customer Value
GUI or XML BASE FARES Public | Private | Fare Rules
ANCILLARIES Public | Private | Fare Rules
Transactional (or not)Frequent Flyer Tier Level
Customer Value
Confidential. © Sabre Travel Network, 2013.
GLOBAL TRAVEL MARKETPLACESabre operates a global travel marketplace, transacting more than $100 billionin travel spend every year—the diagram below shows how
Airline Tariff Publishing Company (ATPCO)
MULTIPLECORPORATE
BOOKING TOOLS
MOBILE
XML WEB SERVICES
MULTIPLEPOINTS OF SALE
EDIFACT or XML AVAILABILITY, SEATS, FREQUENT FLYER #, ELECTRONIC TICKET
ARCGlobal BSPs
SchedulesVendor
SCHEDULESOnline | Interline | Codeshare SHOP
BOOKPRICE
FULFILLSETTLE
SERVICE
Sabre TRAVEL MARKETPLACE
SHOPPING ENGINEHUNDREDSof AirlinesMILLIONSof Fares
BILLIONSof Combinations
SETTLEMENT Tickets | Miscellaneous Charges
ANCILLARIES Electronic Miscellaneous Document
BASE FARES Public | Private | Fare Rules
ANCILLARIES Public | Private | Fare Rules
Transactional (Or Not)Frequent Flyer Tier Level
Customer Value
GUI or XML BASE FARES Public | Private | Fare Rules
ANCILLARIES Public | Private | Fare Rules
Transactional (or not)Frequent Flyer Tier Level
Customer Value
Airline 1 Direct Connect
Confidential. © Sabre Travel Network, 2013.
BREAKING DOWN TRANSPARENCY, SHOPPING AND EFFICIENCY
Airline Tariff Publishing Company (ATPCO)
MULTIPLECORPORATE
BOOKING TOOLS
MOBILE
XML WEB SERVICES
MULTIPLEPOINTS-OF-SALE
EDIFACT or XML AVAILABILITY, SEATS, FREQUENT FLYER #, ELECTRONIC TICKET
ARCGlobal BSPs
SchedulesVendor
SCHEDULESOnline | Interline | Codeshare SHOP
BOOKPRICE
FULFILLSETTLE
SERVICE
Sabre TRAVEL MARKETPLACE
SHOPPING ENGINEHUNDREDSof AirlinesMILLIONSof Fares
BILLIONSof Combinations
SETTLEMENT Tickets | Miscellaneous Charges
ANCILLARIES Electronic Miscellaneous Document
BASE FARES Public | Private | Fare Rules
ANCILLARIES Public | Private | Fare Rules
Transactional (Or Not)Frequent Flyer Tier Level
Customer Value
GUI or XML BASE FARES Public | Private | Fare Rules
ANCILLARIES Public | Private | Fare Rules
Transactional (or not)Frequent Flyer Tier Level
Customer Value
Airline 1 Direct Connect
Airline 2 Direct Connect
Airline 3 Direct Connect
Confidential. © Sabre Travel Network, 2013.
BREAKING DOWN TRANSPARENCY, SHOPPING AND EFFICIENCY
BREAKING DOWN TRANSPARENCY, SHOPPING AND EFFICIENCY
Airline Tariff Publishing Company (ATPCO)
MULTIPLECORPORATE
BOOKING TOOLS
MOBILE
XML WEB SERVICES
MULTIPLEPOINTS-OF-SALE
EDIFACT or XML AVAILABILITY, SEATS, FREQUENT FLYER #, ELECTRONIC TICKET
ARCGlobal BSPs
SchedulesVendor
SCHEDULESOnline | Interline | Codeshare SHOP
BOOKPRICE
FULFILLSETTLE
SERVICE
Sabre TRAVEL MARKETPLACE
SHOPPING ENGINEHUNDREDSof AirlinesMILLIONSof Fares
BILLIONSof Combinations
SETTLEMENT Tickets | Miscellaneous Charges
ANCILLARIES Electronic Miscellaneous Document
BASE FARES Public | Private | Fare Rules
ANCILLARIES Public | Private | Fare Rules
Transactional (Or Not)Frequent Flyer Tier Level
Customer Value
GUI or XML BASE FARES Public | Private | Fare Rules
ANCILLARIES Public | Private | Fare Rules
Transactional (or not)Frequent Flyer Tier Level
Customer Value
Airline 1 Direct Connect
Airline 2 Direct Connect
Airline 3 Direct ConnectAirline 3 Direct ConnectAirline 5 Direct Connect
Airline 35 Direct Connect
Airline 54 Direct Connect
Airline 8 Direct Connect
Airline 22 Direct Connect
Airline 47 Direct Connect
Airline 31 Direct Connect
Airline 9 Direct Connect Airline 27 Direct Connect
Airline 21 Direct Connect
Airline 33 Direct ConnectAirline 51 Direct Connect
Airline 63 Direct Connect
Airline 40 Direct Connect
Airline 69 Direct Connect
Airline 4 Direct Connect
Airline 19 Direct ConnectAirline 26 Direct Connect
Airline 12 Direct Connect
Airline 41 Direct Connect
Airline 59 Direct Connect
Airline 31 Direct Connect
Airline 67 Direct Connect
Airline 15 Direct Connect
Airline 11 Direct Connect
Airline 21 Direct Connect
Airline 33 Direct Connect
Airline 38 Direct Connect
Airline 42 Direct Connect
Airline 17Direct Connect
Airline 40 Direct Connect
Confidential. © Sabre Travel Network, 2013.
DOT regulations have played an important rolein airline fare transparency.
BaseAir Fares
Government Taxes and Fees
Airline Fuel Surcharges
Airline Baggage Fee Disclosure
Ancillary Disclosureand Transactability
CONSUMER RIGHTSConfidential. © Sabre Travel Network, 2013.
Putting the pieces in place
MAKE YOUR VOICE HEARD
* SUBJECT TO CHANGE
CURRENT TIMELINE PROJECTEDBY THE DEPARTMENT OF TRANSPORTATION*
NOWCollecting input and advisingDOT on proposed ruleMAY 29, 2013Publication date for proposed rulemaking; comment period opensAUGUST 29, 2013Comment period ends
Confidential. © Sabre Travel Network, 2013.
CORPORATE RESPONSIBILITYConfidential. © Sabre Travel Network, 2013.
TIMESabre employees volunteer on more than 300 projects in 46 countries on five continents.
FUNDSMore than $18 millionraised since 2000.
CORPORATE RESPONSIBILITYConfidential. © Sabre Travel Network, 2013.
Today, more than 25 million people are enslaved in human bondage, with 800,000 men, women, and children trafficked ever year. They are moved by air, sea, and land through our airports, cruise terminals, and rail platforms. Sabre’s network of travelers, travel agencies, suppliers, and employees are in a unique position to be the eyes in helping toend modern-day slavery.
Together, we can make a difference.
EMPLOYEE and PARTNER EDUCATIONONLINE BOOKING TOOL MESSAGINGCOMMUNITY PARTNERSHIPSSUPPLIER CODE OF CONDUCTandSURVIVOR SCHOLARSHIP PROGRAM
EDUCATE | ADVOCATE | COLLABORATE
1-888-3737-88824 hours a day. 7 days a week. 365 days a year.
September 27, 2012sabre.com/passporttofreedom