business voice
TRANSCRIPT
innovation nation: metaswitch
Upwardly mobileFor 30 years Metaswitch has followed technological changes in the telecoms sector. It’s now looking to make significant gains from current upheaval. By Pip Brooking
metaswitch at a glance» established
1981» headquarters
enfield, london
» employees
600 » turnover
£82m
the rapid growth of the mobile internet has
sparked massive upheaval in the telecoms industry,
forcing business models to change. While the global
fixed-line and mobile voice industry is worth $1tn to
telecoms operators, the average length of calls has
gone down from three minutes to just 90 seconds.
Software solutions specialist Metaswitch is
attempting to benefit from these shifts. The company,
founded and headquartered in Enfield, London,
focuses on voice over internet technology, which helps
enable services such as Skype. To capitalise on the
growth opportunities this offers, its chief executive
Kevin DeNuccio is steering Metaswitch through the
second major transformation in its history.
“For the first 20 years the business built very
complicated internet software for other telecom
equipment manufacturers. We’re probably in every
telecoms network in the world,” he explains. “Then
ten years ago when the dotcom and telecom bust
hit, we made a decision to start building our own
systems – essentially specialised computers that
allow voice to work over the internet – to sell
directly to the carriers.”
That led to business revenue being concentrated
in North America, as it is the largest homogeneous
market that Metaswitch could penetrate by selling
the same product to different carriers. It meant the
company could keep a closer eye on smartphone
developments in Silicon Valley and attract investment
from the likes of venture capitalists Sequoia and
Francisco Partners, which it secured in 2008.
The company’s new mantra is “global and
mobile” and it’s opening up in a different country on
a monthly basis. The scale of the opportunity can be
seen when you compare the first wave of the
internet, which had up to 1.5 billion users, with the
2.5 billion already using mobile internet. DeNuccio
believes that will extend to “virtually everybody on
the planet in the next few years”.
Such rapid development brings problems,
however. DeNuccio points to security concerns that
we won’t have experienced before in the way a
phone works.
“If we’re doing everything over the internet,
including our voice calls and text messaging, it is
exposed to attack just like the internet,” he explains.
He believes Metaswitch has both the technology
and the expertise to tackle this.
A rich experienceDespite its Silicon Valley connections, Metaswitch’s
research and development capability is still firmly
rooted in the UK, where the company has ranked
in the top 15 of the The Sunday Times 100 Best
Companies to Work For for the past eight years.
To ensure the company remains on top of trends,
it invests a third of its revenues into R&D.
Metaswitch’s strong financial performance – it has
achieved profitability in every year of its existence –
has supported this investment. It also invests heavily
in its employees – and, as the company is 40 per cent
owned by them, they share in its financial success.
DeNuccio believes it is very motivational to be
part of how people’s communication is changing.
And last year, Metaswitch won a Queen’s Award for
Innovation for its Metasphere application server –
a platform used to deliver the new breed of
broadband-enabled telephone services.
The company’s latest product, Thrutu, is an app
which has been created by a small R&D team from
London in partnership with a group of the company’s
Silicon Valley engineers. When the tool is downloaded
by two people making a phone call, a set of icons
appear on the screen, providing a way for them to
share contact information, pictures, videos or even
their location during their call. “It makes that call a
much richer experience than it has been in the past,
and keeps them on the phone longer, which helps
carriers transition to a new model as they try to get
consumers to use more minutes,” he adds.
DeNuccio values agility over all other business
qualities. The Silicon Valley investment was the
company’s first step away from self-funding and it is
now planning an IPO in the next 24 months.
He is more than aware that with every industry
upheaval, structures will change and new
competitors will emerge. “We don’t necessarily
know who those winners are going to be yet, but we
intend to be one of them,” he says.
“I always say to people that this company was built
to last. But what we’re doing now is making sure
that it’s also built for change.”
BUSINESSVOICE I April 2011 49