businessobjects polestar error message guide

BusinessObjects Polestar ErrorMessage Guide

BusinessObjects Polestar XI 3.1

windows

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2008-11-12

ContentsBusinessObjects Polestar (PS) Error Messages 7Chapter 1

The system could not log you on. (PS 10001).............................................8

The system cannot log you on due to an invalid token. (PS 10002)...........8

The system cannot not log you on due to missing logon credentials. (PS10003)..........................................................................................................9

The Polestar web application cannot retrieve a Polestar service from thereceived web client request. (PS 10004).....................................................9

Your user profile does not allow you perform that request. (PS 10005)......9

Polestar was not able to retrieve a service. (PS 10006)............................10

The Universe was not found. (PS 20001)..................................................10

An error occurred while reading the Universe. (PS 20002).......................10

There was an error while retrieving the Universes from the CMS (CentralManagement Server). (PS 20003).............................................................11

The Information Space was not found. (PS 20004)...................................11

It is not possible to read the Information Space properties. (PS 20005)....12

It is not possible to retrieve the Information Spaces and display them in theHome tab. (PS 20006)...............................................................................12

It is not possible to start indexing. (PS 20007)..........................................13

It is not possible to acquire a lock on the requested resource. (PS20008)........................................................................................................13

An error occurred on the server while scheduling an indexing task. (PS20011)........................................................................................................13

An error occurred on the server while retrieving the user profile. (PS20012)........................................................................................................14

A server error occurred while canceling an indexing task. (PS 20013).....14

The Information Space Name must not be empty. (PS 30001).................15

An Information Space with the same Name already exists. (PS 30002)....15

Unable to access the repository. (PS 30003)............................................15

BusinessObjects Polestar Error Message Guide 3

It is not possible to create an Information Space without a dimension or ameasure. (PS 30004).................................................................................16

Password confirmation of the Information Space scheduling failed. (PS30005)........................................................................................................16

While testing the objects, the query returns more than one recordset. (PS30006)........................................................................................................16

While testing the objects the query has generated aWeb Intelligence ReportEngine exception. (PS 30007)...................................................................17

A problem occurred while retrieving the public and favourite CMS (CentralManagement Server) folders. (PS 30008).................................................17

A problem occurred while retrieving the Information Space list. (PS30009)........................................................................................................17

You do not have sufficient rights to save an Information Space under thespecified folder. (PS 30011).......................................................................18

A context must be selected before continuing. (PS 30013).......................18

The search failed. (PS 40001)...................................................................19

It is not possible to load the latest version of the search index. (PS40002)........................................................................................................19

It is not possible to retrieve more values. (PS 50001)...............................19

It is not possible to generate the chart. (PS 50002)..................................20

It is not possible to retrieve the measures list. (PS 50003).......................20

It is not possible to retrieve the facets within the Explore tab. (PS 50004).20

It is not possible to retrieve the data table values. (PS 50005).................21

It is not possible to begin exploration of the Information Space. (PS50006)........................................................................................................21

It is not possible to stop exploration of the Information Space. (PS50008)........................................................................................................21

Server error occurred while trying to perform an export request. (PS50100)........................................................................................................22

Server error occurred while trying to retrieve an export result. (PS50101)........................................................................................................22

Server error occurred while trying to cancel an export task: no task identifierprovided in request. (PS 50102)................................................................23

4 BusinessObjects Polestar Error Message Guide

Contents

The export format is not recognized by the server. (PS 50103)................23

The destination in the export request is not recognized by the server. (PS50104)........................................................................................................23

The export format and the destination specified are not compatible. (PS50105)........................................................................................................24

A server error occurred while interacting with the data provider. (PS50106)........................................................................................................24

Some data received by the export engine is either illegal or not supported,or the request does not follow expected syntax. (PS 50107)....................25

A server error occurred while interacting with the data provider. (PS50108)........................................................................................................25

The current data set is too large for this export. (PS 50109).....................25

Server error occurred while analyzing the prompt. (PS 50201).................26

Server error occurred while submitting the prompt inputs. (PS 50202).....26

Some prompt inputs are missing. (PS 50203)...........................................27

Server error occurred while saving the prompt inputs. (PS 50205)...........27

The selected objects are not compatible. (PS 50206)...............................27

Get More Help 29Appendix A

Index 33


Contents


Contents

BusinessObjects Polestar(PS) Error Messages

1

CategoryRange

General errorsPS 10001 - PS 10006

Server-side errorsPS 20001 - PS 20013

Information Spacemanagement errorsPS 30001 - PS 30013

Search errorsPS 40001 - PS 40002

Exploration errorsPS 50001 - PS 50008

Export errorsPS 50100 - PS 50109

Prompt errorsPS 50201 - PS 50206

The system could not log you on. (PS 10001)

Cause

The system could not log you on due to invalid credentials.

Action

Make sure your logon information is correct. Check that your username,password, and authentication is correct, also ensure that you have typed thecorrect system details and you do not have Caps Lock on.

The system cannot log you on due to an invalid token. (PS 10002)

Cause

The system could not log you on due to invalid login data.


BusinessObjects Polestar (PS) Error Messages1 The system could not log you on. (PS 10001)

Action

Try to log in again.

The system cannot not log you on due to missing logon credentials. (PS10003)

Cause

The system could not log you on due to missing logon credentials.

Action

Make sure your logon information is correct and that you have entered allnecessary details.

The Polestar web application cannot retrieve a Polestar service from thereceived web client request. (PS 10004)

Cause

The Polestar servers installed are either incompatible with the current versionof the web application or the servers are not started/enabled.

Action

Speak to your administrator. If you are an IT administrator, ensure that theversion of the Polestar servers are in sync with the version of the Polestarweb application, and that the servers are enabled.

Your user profile does not allow you perform that request. (PS 10005)

Cause

The user profile you have does not have the sufficient rights to perform yourrequest.


1BusinessObjects Polestar (PS) Error MessagesThe system cannot not log you on due to missing logon credentials. (PS 10003)

Action

Make sure you have sufficient rights to perform the request, refer to theBusinessObjects Online Help for information on what you can and cannotdo. User rights are changed within the CMC (Central Management Console).

Polestar was not able to retrieve a service. (PS 10006)

Cause

Polestar was not able to retrieve a service.

Action

Speak to your administrator. If you are an IT administrator, start (or enable)the appropriate server providing the service.

The Universe was not found. (PS 20001)

Cause

The Universe does not exist or you do not have rights to view the Universe.

Action

Make sure the Universe linked with the Information Space exists. Checkwithin InfoView or via the CMC (Central Management Console). Check thatyou have access and view rights to the Universe.

An error occurred while reading the Universe. (PS 20002)

Cause

There was an error while reading the Universe that is linked to yourInformation Space.


BusinessObjects Polestar (PS) Error Messages1 Polestar was not able to retrieve a service. (PS 10006)

Action

Check the exception detail for more information and speak with youradministrator.

If you are an IT administrator, check that the Universe exists and it is notcorrupted.

There was an error while retrieving the Universes from the CMS (CentralManagement Server). (PS 20003)

Cause

There was an error while retrieving the Universes tree from the CMS.

Action


If you are an IT administrator, check that the Universes exist (within the CMS)and are not corrupted.

The Information Space was not found. (PS 20004)

Cause

The Information Space was not found, this could be because it has beendeleted by another user or you do not have sufficient rights to access it.

Action

Check that the Information Space exists either in Polestar or in InfoView. Ifit exists, then check you have rights to it via the CMC (Central ManagementCenter) or by speaking to your administrator.

IT administrators can amend user rights for Objects, Universes, andApplications within the CMC.


1BusinessObjects Polestar (PS) Error MessagesThere was an error while retrieving the Universes from the CMS (Central Management Server). (PS 20003)

It is not possible to read the Information Space properties. (PS 20005)

Cause

It is not possible to read the Information Space properties, this could bebecause the Space has been deleted by another user or you do not havesufficient rights to access it.

Action

Check that the Information Space exists either in Polestar or in InfoView. Ifit exists, then check you have rights to it via the CMC (Central ManagementCenter) or by speaking to your administrator.


It is not possible to retrieve the Information Spaces and display them in theHome tab. (PS 20006)

Cause

It is not possible to retrieve the Information Spaces and display them in theHome tab as the list of Information Space indexes could not be retrieved.

Action


If you are an IT administrator or a Space creator:1. Index the Spaces again and refresh the user session.2. If Step 1. did not solve the problem, check that the Information Space

indexes exists, that they are not corrupted, and there are no connectionproblems. Restart the servers.


BusinessObjects Polestar (PS) Error Messages1 It is not possible to read the Information Space properties. (PS 20005)

It is not possible to start indexing. (PS 20007)

Cause

It is not possible to start indexing as it is not possible to connect to a PolestarIndexing Server.

Action


If you are an IT administrator, ensure that a Polestar Indexing Server isrunning and is enabled via the CCM (Central Configuration Manager).

It is not possible to acquire a lock on the requested resource. (PS 20008)

Cause

There was an internal error.

Action

Try to perform the operation again, if the problem persists, speak with youradministrator.

If you are an IT administrator, restart the Polestar servers. If necessary,restart the CMS (Central Management Server).

An error occurred on the server while scheduling an indexing task. (PS 20011)

Cause

An error occurred on the server while scheduling an indexing task. This ismaybe for the reason that it is not possible to contact the Polestar MasterServer.


1BusinessObjects Polestar (PS) Error MessagesIt is not possible to start indexing. (PS 20007)

Action


If you are an IT administrator, ensure that the Polestar Master Server is upand running.

An error occurred on the server while retrieving the user profile. (PS 20012)

Cause

It is not possible to retrieve the user profile.

Action


If you are an IT administrator, restart the Polestar servers. If necessary,restart the CMS (Central Management Server).

A server error occurred while canceling an indexing task. (PS 20013)

Cause

It is not possible to contact the server where the indexing task is running.The indexing server may not be registered anymore.

Action

Try to cancel the indexing task.

IT administrators can restart the Polestar servers.


BusinessObjects Polestar (PS) Error Messages1 An error occurred on the server while retrieving the user profile. (PS 20012)

The Information Space Name must not be empty. (PS 30001)

Cause

The Information Space Name cannot be empty.

Action

Ensure that the Information Space is given a name.

An Information Space with the same Name already exists. (PS 30002)

Cause

An Information Space you are saving or editing within the same CMS folderhas the same name as an existing Information Space.

Action

Ensure that the Information Space has a different name from the existingone.

Unable to access the repository. (PS 30003)

Cause

The CMS (Central Management Server) is not operating.

Action

Ensure that the CMS is running within the CMC (Central ManagementConsole). If you are unsure, speak to an IT administrator for further help.


1BusinessObjects Polestar (PS) Error MessagesThe Information Space Name must not be empty. (PS 30001)

It is not possible to create an Information Space without a dimension or ameasure. (PS 30004)

Cause

It is not possible to create an Information Space without a dimension and ameasure.

Action

Check that you have added at least one dimension and one measure to theInformation Space objects.

Password confirmation of the Information Space scheduling failed. (PS 30005)

Cause

The user credentials used for scheduling are invalid.

Action

Ensure the user credentials used for scheduling are correct for the InformationSpace.

While testing the objects, the query returns more than one recordset. (PS30006)

Cause

Some objects, when used together, are not compatible because the testquery returns more than one recordset. An Information Space can use onlyone recordset.

Action

Check and modify the Universe objects added to the Information Spacedefinition.


BusinessObjects Polestar (PS) Error Messages1 It is not possible to create an Information Space without a dimension or a measure. (PS 30004)

While testing the objects the query has generated a Web Intelligence ReportEngine exception. (PS 30007)

Cause

The objects are not compatible when used together.

Action

Check and modify the Universe objects added to the Information Spacedefinition.

A problem occurred while retrieving the public and favourite CMS (CentralManagement Server) folders. (PS 30008)

Cause

It is was not possible to retrieve the public and favorite CMS (CentralManagement Server) folders.

Action


If you are an IT administrator restart the CMS (Central Management Server).

A problem occurred while retrieving the Information Space list. (PS 30009)

Cause

A problem occurred while retrieving the Information Space scheduling details.It could be because of it is not possible to connect to the Polestar Masterserver. The problem could also be caused by the scheduling tasks (orindexing), and Information Spaces InfoObjects.


1BusinessObjects Polestar (PS) Error MessagesWhile testing the objects the query has generated aWeb Intelligence Report Engine exception. (PS 30007)

Action


If you are an IT administrator, ensure the Polestar Master server has beenstarted and is enabled via the CCM (Central Configuration Manager). If theproblem continues, restart the CMS (Central Management Server).

You do not have sufficient rights to save an Information Space under thespecified folder. (PS 30011)

Cause

You do not have sufficient rights to save an Information Space under thespecified folder.

Action

Choose another folder to save the Space to. Alternatively, ask youradministrator if you can access the folder.

A context must be selected before continuing. (PS 30013)

Cause

Your selected objects require a context to become compatible.

Action

Check your selected objects and select a context by clicking Browse (thebrowse contexts button). A dialog appears allowing you to select availablecontexts.


BusinessObjects Polestar (PS) Error Messages1 You do not have sufficient rights to save an Information Space under the specified folder. (PS 30011)

The search failed. (PS 40001)

Cause

Search failed due to an I/O (Input/Output) exception.

Action


If you are an IT administrator or a Space creator, index all the InformationSpaces within your repository.

It is not possible to load the latest version of the search index. (PS 40002)

Cause

The global search index is corrupted.

Action


If you are an IT administrator, restart the Polestar servers. If necessary, indexthe Information Space again.

It is not possible to retrieve more values. (PS 50001)

Cause

An I/O (Input/Output) error occurred while reading the indexes.

Action



1BusinessObjects Polestar (PS) Error MessagesThe search failed. (PS 40001)

If you are an IT administrator or a Space creator, index the Information Space.

It is not possible to generate the chart. (PS 50002)

Cause

The chart could not be generated because there was an I/O (Input/Output)exception, or there was an internal charting error.

Action


If you are an IT administrator or Space creator, index the Information Space.

It is not possible to retrieve the measures list. (PS 50003)

Cause

There was an I/O (Input/Output) exception, or there was an internal error.

Action



It is not possible to retrieve the facets within the Explore tab. (PS 50004)

Cause



BusinessObjects Polestar (PS) Error Messages1 It is not possible to generate the chart. (PS 50002)

Action



It is not possible to retrieve the data table values. (PS 50005)

Cause


Action



It is not possible to begin exploration of the Information Space. (PS 50006)

Cause


Action



It is not possible to stop exploration of the Information Space. (PS 50008)

Cause

There was an error while closing the Space.


1BusinessObjects Polestar (PS) Error MessagesIt is not possible to retrieve the data table values. (PS 50005)

Action

Restart your user session.

If the problem persists an IT administrator must restart the Polestar servers.

Server error occurred while trying to perform an export request. (PS 50100)

Cause

Server error occurred while trying to perform an export request. It can bedue to the following:

The index path is not set. There was an I/O (Input/Output) exception.

Action


If you are a Space creator or an IT administrator, ensure the following:

Index the Information Space you are trying to export.

If you are an IT administrator, ensure the following: Check that the index path is configured correctly and that the path exists.

Server error occurred while trying to retrieve an export result. (PS 50101)

Cause

Server error occurred while trying to retrieve an export result. Polestar wasnot able to retrieve a service.

Action

Speak to your administrator. If you are an IT administrator, start (or enable)the servers.


BusinessObjects Polestar (PS) Error Messages1 Server error occurred while trying to perform an export request. (PS 50100)

Server error occurred while trying to cancel an export task: no task identifierprovided in request. (PS 50102)

Cause

Server error occurred while trying to cancel an export task.

Action


If you are an IT administrator, ensure that the Polestar servers are in syncwith the Polestar web application version.

The export format is not recognized by the server. (PS 50103)

Cause

The export format is not recognized by the server.

Action



Alternatively, ensure that the export format specified is supported.

The destination in the export request is not recognized by the server. (PS50104)

Cause

The destination in the export request is not recognized by the server.


1BusinessObjects Polestar (PS) Error MessagesServer error occurred while trying to cancel an export task: no task identifier provided in request. (PS 50102)

Action



Alternatively, ensure the destination type specified for the export is supported.

The export format and the destination specified are not compatible. (PS 50105)

Cause

The export format and the destination specified are not compatible.

Action



Alternatively, ensure that the export format and destination type specifiedfor the export are supported.

A server error occurred while interacting with the data provider. (PS 50106)

Cause

Server error occurred while interacting with the data provider. The Universeor Information Space was not found.

Action

Check that the Universe or Information Space exists either in Polestar or inInfoView. If it exists, then check you have rights to it via the CMC (CentralManagement Center) or by speaking to your administrator.


BusinessObjects Polestar (PS) Error Messages1 The export format and the destination specified are not compatible. (PS 50105)


Some data received by the export engine is either illegal or not supported,or the request does not follow expected syntax. (PS 50107)

Cause

Data received by the export engine is illegal or is not supported.

Action



A server error occurred while interacting with the data provider. (PS 50108)

Cause

Server error occurred while interacting with the data provider. The explorationstate you are exporting is not supported.

The facet value for filtering is not as expected.

Action

Try selecting other facet values. Refer to error message number: WIS 10703for further information.

The current data set is too large for this export. (PS 50109)

Cause

The current data set is too large for the export.


1BusinessObjects Polestar (PS) Error MessagesSome data received by the export engine is either illegal or not supported, or the request does not followexpected syntax. (PS 50107)

Action

Reduce the data set to export by adding or modifying your facet valueselection.

Server error occurred while analyzing the prompt. (PS 50201)

Cause

A server error occurred while analyzing the prompt. The server failed toanalyze the set of objects defined within the Information Space. Some objectsmay have been modified or even deleted within the data source (such asthe Universe) since the creation or the last indexation of the InformationSpace.

Action

Please speak with your administrator.

If you are an IT administrator, confirm that the Information Space objectsconform to the objects within the data source.

Server error occurred while submitting the prompt inputs. (PS 50202)

Cause

A server error occurred while submitting the prompt inputs.

The error occurred while the server was analyzing the prompt inputs. It mayhave been caused by a invalid input value.

Action

Ensure that the selected values have the correct format or are the correcttype.


BusinessObjects Polestar (PS) Error Messages1 Server error occurred while analyzing the prompt. (PS 50201)

Some prompt inputs are missing. (PS 50203)

Cause

Some prompt inputs are missing.

Some of the prompts have no selected values, but they are necessary tovalidate the request.

Action

Check if all the mandatory prompts have been filled correctly.

If you have access to the data source, check that all required prompts havemarked to be mandatory.

Server error occurred while saving the prompt inputs. (PS 50205)

Cause

Server error occurred while saving the prompt inputs.

Action

If the chosen values selected for the prompts do not appear in the Summarytab, try to validate the Information Space again.

Additionally, check if the selected values for each prompt have been savedwithin the Information Space. Select them again if needed.

The selected objects are not compatible. (PS 50206)

Cause

The selected objects are not compatible.

The server has detected incompatible objects within the Information SpaceThese objects lead to multiple result sets which is not supported.


1BusinessObjects Polestar (PS) Error MessagesSome prompt inputs are missing. (PS 50203)

Action

Modify the Information Space to ensure that incompatible objects areremoved.


BusinessObjects Polestar (PS) Error Messages1 The selected objects are not compatible. (PS 50206)

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Index

P

PS 10001 8PS 10002 8PS 10003 9PS 10004 9PS 10005 9PS 10006 10PS 20001 10PS 20002 10PS 20003 11PS 20004 11PS 20005 12PS 20006 12PS 20007 13PS 20008 13PS 20011 13PS 20012 14PS 20013 14PS 30001 15PS 30002 15PS 30003 15PS 30004 16PS 30005 16PS 30006 16PS 30007 17PS 30008 17

PS 30009 17PS 30011 18PS 30013 18PS 40001 19PS 40002 19PS 50001 19PS 50002 20PS 50003 20PS 50004 20PS 50005 21PS 50006 21PS 50008 21PS 50100 22PS 50101 22PS 50102 23PS 50103 23PS 50104 23PS 50105 24PS 50106 24PS 50107 25PS 50108 25PS 50109 25PS 50201 26PS 50202 26PS 50203 27PS 50205 27PS 50206 27



Index

BusinessObjects Polestar Error Message GuideContentsBusinessObjects Polestar (PS) Error MessagesThe system could not log you on. (PS 10001)The system cannot log you on due to an invalid token. (PS 10002)The system cannot not log you on due to missing logon credentials. (PS 10003)The Polestar web application cannot retrieve a Polestar service from the received web client request. (PS 10004)Your user profile does not allow you perform that request. (PS 10005)Polestar was not able to retrieve a service. (PS 10006)The Universe was not found. (PS 20001)An error occurred while reading the Universe. (PS 20002)There was an error while retrieving the Universes from the CMS (Central Management Server). (PS 20003)The Information Space was not found. (PS 20004)It is not possible to read the Information Space properties. (PS 20005)It is not possible to retrieve the Information Spaces and display them in the Home tab. (PS 20006)It is not possible to start indexing. (PS 20007)It is not possible to acquire a lock on the requested resource. (PS 20008)An error occurred on the server while scheduling an indexing task. (PS 20011)An error occurred on the server while retrieving the user profile. (PS 20012)A server error occurred while canceling an indexing task. (PS 20013)The Information Space Name must not be empty. (PS 30001)An Information Space with the same Name already exists. (PS 30002)Unable to access the repository. (PS 30003)It is not possible to create an Information Space without a dimension or a measure. (PS 30004)Password confirmation of the Information Space scheduling failed. (PS 30005)While testing the objects, the query returns more than one recordset. (PS 30006)While testing the objects the query has generated a Web Intelligence Report Engine exception. (PS 30007)A problem occurred while retrieving the public and favourite CMS (Central Management Server) folders. (PS 30008)A problem occurred while retrieving the Information Space list. (PS 30009)You do not have sufficient rights to save an Information Space under the specified folder. (PS 30011)A context must be selected before continuing. (PS 30013)The search failed. (PS 40001)It is not possible to load the latest version of the search index. (PS 40002)It is not possible to retrieve more values. (PS 50001)It is not possible to generate the chart. (PS 50002)It is not possible to retrieve the measures list. (PS 50003)It is not possible to retrieve the facets within the Explore tab. (PS 50004)It is not possible to retrieve the data table values. (PS 50005)It is not possible to begin exploration of the Information Space. (PS 50006)It is not possible to stop exploration of the Information Space. (PS 50008)Server error occurred while trying to perform an export request. (PS 50100)Server error occurred while trying to retrieve an export result. (PS 50101)Server error occurred while trying to cancel an export task: no task identifier provided in request. (PS 50102)The export format is not recognized by the server. (PS 50103)The destination in the export request is not recognized by the server. (PS 50104)The export format and the destination specified are not compatible. (PS 50105)A server error occurred while interacting with the data provider. (PS 50106)Some data received by the export engine is either illegal or not supported, or the request does not follow expected syntax. (PS 50107)A server error occurred while interacting with the data provider. (PS 50108)The current data set is too large for this export. (PS 50109)Server error occurred while analyzing the prompt. (PS 50201)Server error occurred while submitting the prompt inputs. (PS 50202)Some prompt inputs are missing. (PS 50203)Server error occurred while saving the prompt inputs. (PS 50205)The selected objects are not compatible. (PS 50206)

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