TEAM 2MAX’S

RESTAURANT PORTFOLIO

By: Heather Gumbert

Kara Leonard

Marcia Radcliffe

Jasmine Stukes

General Manager Responsibilities Opening and Closing the Restaurant – The GM must be able to

know and handle all of the critical tasks associated with both opening and closing the restaurant.

Inventory – The GM will use daily food and beverage counts to make decisions concerning ordering for the restaurant.

Cash Handling – The GM will be accountable for all cash handling procedures including training employees on cash registers.

Marketing and Promotion – The GM will work with the chain’s marketing group to promote the new concept and make it successful.

Managing Labor and Wages – The GM will create and manage employees schedules to not only control labor costs but also ensure sufficient staffing each shift.

Coaching – The GM, along with shift supervisors will provide all coaching, rewarding and discipline.

Business Ethics and Corporate Social Responsibility

Value StatementsCommitment to Service ExcellenceCommitment to RespectCommitment to EmployeesCommitment to TeamworkCommitment to Open CommunicationCommitment to Integrity

Community Involvement

Organization Traits Diversity is a mindset, a continuous way of

doing business. Diversity is proactive and always imperative. Diversity cannot be taught in one day. Opportunities for cross-cultural mentoring

exist and are encouraged by Max’s Processes exist to resolve conflicts and

prevent miscommunications. Diversity does not only become important

when there is a discrimination complaint.

Ensuring Diversity Management will endorse Max’s diversity initiatives. Diversity is integrated into the overall business

strategy. Diversity will be visible at all levels of the company. Everyone will be seen as part of the organization’s

diversity. Recruitment will be done from a diverse pool of

candidates. Recruiters will be trained in bias-reduction. Diversity will be reflected in the restaurants

literature, website and any photos or artwork in the restaurant.

Internal Employee Relations Disciplinary Action Process

Performance NotationDisciplinary Action (Written Warning)Performance Improvement Plan (PIP)Disciplinary Action (Final Warning)Termination

Internal Employee Relations Employee Behavior Administrative Leave Termination/Resignation

HR Planning Dishwashers – 2 Full-time working five 8 hour shifts each

and 2 Part-time working 16+ hours each per week. Prep Cooks – 4 Full-time working five 7-8 hour shifts each

and 7-8 Part-time working 2-3 days per week approx 12-20 hours to fill in schedule gaps and ensure ample coverage.

Order Takers – 3 Full-time order takers working five seven hour shifts per week and 3-4 Part-time order takers to fill in schedule gaps.

3 Full-time salaried supervisors who work 45+ hours per week.

All employees besides supervisors will be hourly employees who are eligible to receive overtime for hours worked beyond 40.

Employee Recruitment

ran

SAVE WITH MAX’S RESTAURANT

REDEEM FOR ONE FREE INTERVIEW @ MAX’S RESTAURANT

123 College DrCollege Town, PA 12345

724-111-1111

We need you 100% for our team at Max’s Restaurant!!

Employee Selection and Orientation Received applications will be screened to select qualified

candidates to be interviewed. Phone interviews will be conducted to determine an

applicant’s level of interest in the position. Preliminary interviews will be scheduled with a shift

supervisor. Final interviews will be conducted with the general

manager. Pre-employment drug test and background checks will be

conducted. Employment offers will be extended to candidates that

pass assessments. New hires will report for orientation.

Training and Development Begin orientation process for all newly

hired candidates First level of training of web based

courses Second level of training consists of on-

the-job training

Performance Management and Appraisal

Supervisor Performance Objectives:• Working Relationships• Supervisory Skills• Conflict Management Skills

Prep Cook Objectives:• Quality of Work• Quantity of Work• Job Knowledge

Direct Financial Compensation

Job EvaluationCookOrder TakerDishwasher

Labor MarketsGeneral managerHourly employee

Indirect Financial Compensation

Group Health Insurance – will be provided to all employees with a larger portion of the premium being covered for Full-time employees.

40 hours of paid sick time will be provided to all Full-time employees.

40 Hours of Paid Vacation time will be provided to all Full-time employees during the 1st 3 years of employment, this amount will increase to 80 hours after 3 years of employment.

Up to 3 days of Bereavement for Full-time employees. 401K will be offered to all employees with a match by the

company of up to 4%. Full vesting will take place after 4 years of employment.

Profit sharing will be distributed as additional deposits into the employee’s 401K account if the company is profitable and meets it’s objectives for that fiscal year.

Union Prevention

To prevent a union from forming Max’s will do the following:Ensure a safe work environmentHave a competitive pay structureProvide job securitySet up retirement account optionsEnsure that the construction and

implementation of our policies are both fair to the company and employees

THANK YOU!