THE EFFECTIVE CASE MANAGEMENT STUDY

By Rebekah WilsonImage of Ihhusky07

Homeless“Being homeless does not mean I am unsuccessful, it just means something unsuccessful happen to me.” (Interviewee 6, 2013)

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Human service providers assist the vulnerable population without discrimination and understand the reason why they need help is not who they are but what they can overcome. (Woodside and McClam, 2006)

Who can help the homeless become successful?

Unsuccessful Successful

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“Case manager guide individual to success”(Interviewee 7, 2013)

Human service professionals are given the tools to assist the vulnerable population to become successful. (Woodside and McClam, 2006) Providing an effective clinical interview with a client will help define the goals the client needs to achieve to get back on their feet. (Sommers-Flanagan and Sommers-Flanagan)

Case Managers

“We are there to guide people to success ” (Interviewee 11, 2013)

Advocates

“…help those who need assistance to manage their own lives and to support them when expertise is needed or crisis occurs” (Woodside and McClam, 2006, p4)

Planner

Counselor

Broker

Coordinator

Problem solver

Record keepers

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How can Case manager help the homeless?

Case managers provide resources, planning, counseling, advocate, coordinate and problem solve; which are all functions that can help a homeless person get control of their lives. (Woodside and McClam, 2006)

“ Case management is a resource everyone should have during their time of crisis. They provide assistance, support and direction toward the light at the end of the tunnel” (Interviewee 5, 2013)

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Are case managers important to the homeless population?

Case managers understand the importance of

creating a rapport with the client before

interviewing. In doing this the client establishes

a professional relationship and the case

manager can best help the client.

(Sommers-Flanagan and Sommers- Flanagan

2013)

“Case managers help their clients make

decisions and direct them to

resources so they can get beyond

the door.” (Interviewee 5,

2013)

Case managers understand that if they push too hard the client will push back

Effective Case Management Study

12 Qualitative/ Quanatavie Interviewed

4 homeless

4 public/ volunteers

4 case managers

12 questions asked about the important of case management to the homeless community

One answer

Interview• Created rapport with interviewees• Closed ended questions• Body• Open ended questions• Termination

(Sommers-Flanagan & Sommers- Flanagan)

Data was annualized. Resulting in…

FYI: Look at over all picture for the answer

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Interview process

Before conducting interviews the follow happened:

Culturally aware of my biases

Understand the other culture

Created a rapport with interviewees

Provided open ended questions

Practiced active listening skills

Provided closed ended questions,

Conclusion

Termination,

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Effective Case Management Study results

0.00%

10.00%

20.00%

30.00%

40.00%

50.00%

60.00%

70.00%

80.00%

90.00%

100.00%

Case Managers Prespective (CM)

Volunteers / Public Prespective (V/P)

Homeless Perspective (H)

Over all

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Are Case managers really effective to the homeless population?

Building a rapport with the client is very important through empathic responding, active listening, feeling validation and not treating them like a case rather a

human being. (Sommers-Flanagan and

Sommers- Flanagan 2013)

“ Case management is only as successful as clients want it to be. If a case manager helps change one life they help change the world” (Interviewee 4, 2013)

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Conclusion The Effective Case management study concluded that case managers have been

able to create a rapport with homeless individuals resulting in a path of trust,

respect, support and success

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Reference

Corbis . (1936). Poor Migrant Mother and Children [Photograph] Retrieved http://www.corbisimages.com/stock-photo/rights-managed/IH107159/poor-migrant-mother-and-children

Fine Frugality (n.d) Two hands shaking [Photograph ] Retrieved from http://finefrugality.wordpress.com/2012/06/28/happy-handshake-day/

Google Images. (n.d) [Photograph of homeless mother and child] Retrieved from http://www.bing.com/images/search?q=Homeless+Families&Form=IQFRDR#

Ihhusky07. (2013). Helping Hand. [Photograph] Retrieved from http://lhhusky07.deviantart.com/art/Helping-Hand-81466350

Kippo Tec. (2013) A Helping Hand. [Photography] Retrieved from http://kippotec.deviantart.com/art/A-Helping-Hand-245892911

Learning Mobile Marketing. (n.d.) [Photograph of a Homeless family in a shelter]. Retrieved from http://learningmobilemarketing.wordpress.com/2011/02/

Sommers-Flanagan J. and Sommers-Flanagan R. (2009) Clinical Interviewing fourth edition. Hoboken, New Jersey. John Wiley & Sons, inc

Tangled, M (2011) . Light at the End of the Tunnel. [Photograph] Retrieved from http://monicastangledweb.com/2011/12/28/a-light-at-the-end-of-the-tunnel/

Woodside, M. and McClam, T (2006) Generalist Case Management: A Method of Human Service Delivery. Belmont CA: Thompson Brooks/Cole.