by, rutika rajkumar channawar business process outsourcing
TRANSCRIPT
By,
Rutika Rajkumar Channawar
Business Process Outsourcing
CONTENT
Business Processes What is BPO? Why BPO? Types Of BPO Types Of Call Centers BPO In INDIA Advantages Disadvantages Major Players
BUSINESS PROCESSES
Marketing Finance HR Accounts Production
WHAT IS BPO?Outsourcing One Of The Business
Activities
Core Business
Partially core business
Noncore Business
Complete outsourcing
Mediumoutsourcing
Nonoutsourcing
Hiring another company to handle business activities for you.
Outsourcing the functions which are non core to the company.
Companies basically outsource:- F & A (Finance &
Administration) HR Functions Call Centers
Customer Services Accounting & Payroll
WHY BPO??
Improve Service Level
Reduce transactio
n cost
Reduce Implemen
tation Cost
Introduce Innovatio
n
Focus on core
business
TYPES OF BPO
Back Office Off Shore On Shore Near Shore
TYPES OF CALL CENTERS
On the basis of geography
Domestic
International
On the basis of process
Inbound
Outbound
WHY BPO IN INDIA???LanguageEducationQuality -
Communication - No pirated
productsCheap RatesHard Working
People
Educational System Cost Advantage Time/Distance Advantage English proficiency Government Support Labor Pool Development of software
ADVANTAGES
Productivity Improvements Cost SavingsImproved HRFocus on Core Business CompetencyIncreased Capability
DISADVANTAGES
Knowledge Disappears and is Transferred to the Outsourcing Partner
Poor Quality ControlRestoring Operations is ComplicatedLack of Loyal EmployeesReduction in Strategic Alignment
MAJOR PLAYERS
THNAK YOU!!!!!!!!!!!!!