by, rutika rajkumar channawar business process outsourcing
TRANSCRIPT
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By,
Rutika Rajkumar Channawar
Business Process Outsourcing
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CONTENT
Business Processes What is BPO? Why BPO? Types Of BPO Types Of Call Centers BPO In INDIA Advantages Disadvantages Major Players
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BUSINESS PROCESSES
Marketing Finance HR Accounts Production
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WHAT IS BPO?Outsourcing One Of The Business
Activities
Core Business
Partially core business
Noncore Business
Complete outsourcing
Mediumoutsourcing
Nonoutsourcing
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Hiring another company to handle business activities for you.
Outsourcing the functions which are non core to the company.
Companies basically outsource:- F & A (Finance &
Administration) HR Functions Call Centers
Customer Services Accounting & Payroll
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WHY BPO??
Improve Service Level
Reduce transactio
n cost
Reduce Implemen
tation Cost
Introduce Innovatio
n
Focus on core
business
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TYPES OF BPO
Back Office Off Shore On Shore Near Shore
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TYPES OF CALL CENTERS
On the basis of geography
Domestic
International
On the basis of process
Inbound
Outbound
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WHY BPO IN INDIA???LanguageEducationQuality -
Communication - No pirated
productsCheap RatesHard Working
People
Educational System Cost Advantage Time/Distance Advantage English proficiency Government Support Labor Pool Development of software
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ADVANTAGES
Productivity Improvements Cost SavingsImproved HRFocus on Core Business CompetencyIncreased Capability
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DISADVANTAGES
Knowledge Disappears and is Transferred to the Outsourcing Partner
Poor Quality ControlRestoring Operations is ComplicatedLack of Loyal EmployeesReduction in Strategic Alignment
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MAJOR PLAYERS
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THNAK YOU!!!!!!!!!!!!!