c stewart 2015 june

COLIN STEWARTDate: June 2015

Phone: 0411 194 171

Email: [email protected]

SUMMARY

Colin has over 20 years of experience in the Financial Services Industry, predominantly in life insurance and wealth management.

He has extensive experience across the business value chain and has a good understanding of business strategy, management and operations. He has worked across many aspects of systems and products, business analysis, process and information modelling, and solutions architecture.

In his business analysis and architecture roles, he has typically performed the following types of activities:

Development of IT Strategies and also subsequent identification and implementation of associated business and technology projects, roadmaps and resource plans.

Extensive experience working with business leaders to understand their drivers and requirements and advising solution options. Also demonstrated ability to communicate and explain solution and IT concepts clearly and in an understandable manner with the business.

Identifying and evaluating packages and technologies in many markets.

Consulting experience in large organisations.

Vast experience in business analysis, architecture and information architecture

Colin has excellent communication skills (presenting, verbal, written, and diagrammatic) and has the rare ability to communicate complex concepts clearly and succinctly across both the business and IT communities. He is experienced working with both the Business and IT c-level management, and has commonly provided thought leadership on high level architectural and IT strategy issues.

He also has extensive international experience including most of Asia, and mainland Europe. This has given him the extra opportunity to work in diverse cultures, formulate workable communication methods, and motivate diverse teams.

Resume – Colin Stewart

mailto:[email protected]

CAPABILITIES SUMMARY

The types of activities that I have conducted over the recent past are summarised below.

Business Architecture & Strategy Identification and recommendations for improvements and alignment of operations to strategic

drivers and goals. Analysis of organisation units, systems & process, and information management Coordinating and sequencing solutions and capabilities to identify conflicts, over-extensions and

gaps. Documentation of current and future state analysis and roadmaps. Generating the necessary documentation, packaging and translating it into terms each audience

can understand and embrace. Understanding of business strategy and 3 year projections Health checks and heat maps of current software and technologies Recommendations for closing gaps, over extensions and weaknesses considering the

organisation’s appetite for change, budget, skills and resources. Process analysis and business component modelling Preparing business cases that provide Executive Management with analysis and options for

business initiatives

Business analysis & information modeling Financial services business & information models Entity relationship modelling and modelling tools Development of business requirements documents Development of relationships with senior business management Organisation and facilitation of requirements and business process workshops Information strategy and architectures

Data Warehouse & Business Intelligence Creation of source/target data mapping documents Detailed understanding of IBM models Implementation of IIW Source to target mapping Analysis & design of data warehouse architecture Data modeling, data transformation and metadata techniques & management Datamart requirements analysis Operational data store (ODS) design Design of ETL (extract, transform, load) capabilities

Claims Processing Claims transformation program Development of claims strategy & roadmaps Case management, processes and workflow Correspondence and document management Service level definition, monitoring and automated alerts Imaging solutions and integration into process Reflexive rules and processing rules, including automation and straight-through processing Improved payment management capabilities Dynamic workforce management according to daily service level monitoring and team cross-

skilling Reporting and analysis of all processes /activity Profiling and fraud detection

Operational improvements, efficiency Legacy system & product rationalisation Application system health checks and heat maps


Decommissioning strategies Process monitoring & improvement initiatives Rules-based automation of process and workflow Routing of work based upon matching team skills to work complexity Case management and process design for managing workload and service levels Process management and automation solutions Workflow systems Supplier management and assessment

New business platforms Straight Through Processing platforms for New Business Underwriting workbench for new business decisions and servicing Rules engine for underwriting

EDUCATION/AFFILIATIONS

2006 Prince2 Project Management 2004 Macquarie University - Chinese Language Certificate 2003 Residency in IBM solutions labs (IAA) in Brussels and Dublin 2001 IBM Corporation Solution Sales - North Carolina USA 2000 IBM leadership and management training – Macquarie School of Business 1993 Lend Lease Leadership2000 training 1983 B Sc (Technology)


Chronological Career History

Independent Consultant 2005 – present

ClearView Wealth –Enterprise IT Strategy & Architecture Consultant (2013- present)

Enterprise IT Strategy

Role: Perform Enterprise IT strategy and Architecture role to develop the strategic IT platforms required to support ClearView business into the next 5 years.

Analyse 3 year business plans and strategy with executive management team Develop a framework which provides enterprise architecture standards and governance

processes, technology selection, enterprise solution components and integration services; Design an integration architecture to support access to ClearView back office systems and

services from multiple internal and external channels; Design a ClearView portal which ultimately supports single sign-on and access to systems for

ClearView and its partners; Create a 3-year roadmap of the enterprise architecture initiatives to support the ClearView

business strategy; Create a data model to support whole of customer and whole of adviser view; Identify enterprise platforms and recommend solutions for

o BPM/Workflow (Claims, New Business, Service);o Portal re-development for Advisers;o CMS and Marketing Automation;o CRM and Sales Automation;o Call Centre and Direct channels;o Document Management & Imaging;o Correspondence development and management;o Data Warehouse and business intelligence report writing

Development of business cases and partner sourcing for implementation of the strategic platforms.

Work with PMO to develop project portfolio, resources and budget allocation for roadmap. Manage executive communications for ongoing progress with enterprise platform

implementation, assist with prioritisation process.

Achievements

Designed IT enterprise architecture for ClearView, encompassing 3-year roadmap showing programme of work, budgets and the evolution of their key technical platforms

Implemented Microsoft Dynamics CRM platform using cloud-based hosting provider to act as the main sales & service platform, centralising advisers, dealer groups and customers across the enterprise

Designed enterprise Correspondence solution architecture, managed vendor and package solution selection, developed 4-year business case for outsourcing.

Evaluated vendors and software packages for Marketing Event management solution. Evaluated workflow and BPM platforms Designed solution architecture and guided implementation of integration of CRM with Call Centre

platform. Selected CMS platform technology for development of new web platform. Designed and managed implementation of single sign-on (SSO) solution for adviser web portal

access to multiple underlying transaction systems.


Wealth software Package Implementation

Role: Perform Senior Business Analyst Role in the selection and implementation of a new Wealth administration platform.

Gathered business requirements across the entire wealth business Organised and ran workshops with senior management teams Prepared RFP documents and ran evaluation process for selection of software package Worked with successful vendor to tailor solution and implement package Determined enterprise architecture and determine which of the software package elements

we would implement and which would need to integrate with ClearView components Analysis and design of solution for web portal security single sign-on across multiple

ClearView systems Continual evaluation and trade-off of optimal architecture options of package component

implementation versus enterprise platforms

MetLife Australia – Senior Business Analyst & Information Architecture Consultant (2011-2013)

Establish Enterprise Data Warehouse

Role: MetLife had purchased the IBM’s Insurance Information Warehouse (IIW) as the model for their data warehouse initiative. There were 6 systems across MetLife that were the source systems for the warehouse. The role was to provide business analysis, solution architecture, data analysis and IIW knowledge to the team.

Worked with senior management across all business units in MetLife conducting workshops, interviews and business requirements gathering sessions.

Analysis and documentation of all reports and extracts (over 650) across MetLife. Rationalisation of requirements down to 110 reports and extracts. Data mapping for all reports and extracts, identifying all source system data and mapping them to

the IIW models. Creation of source/target data mapping documents Analysis of all MetLife source systems across individual policy administration, claims, call centre,

group administration, underwriting, customer service and distribution. Business process current and target state analysis Development of Business Requirements for reporting, analytics, COGNOS cubes and datamarts Design the Operational Data Store (ODS) by developing a flexible financial services information

model that would accommodate similar concepts across the MetLife range of systems Produce entity relationship diagrams and business context diagrams Conduct workshops to educate technical and business resources in the data model.

Develop Enterprise Data Governance Program

Role: Provide consulting services to design and implement a Data Governance program in MetLife. MetLife required an enterprise data governance program to manage data quality across the organisation. It also had to form part of the overall Risk Management process and be subject to APRA audit.

Designed and implemented a Data Governance Framework across the enterprise Alignment to the broader corporate governance frameworks with the clear articulation of Board

and senior management responsibilities Establishment of data quality discipline, allocation of formal roles and responsibilities to staff

pertaining to data management e.g. data owners/stewards. Established executive-level Data Governance Council and supporting Data Governance working

group


Implemented governance functions and reporting mechanisms to assess the ongoing effectiveness of the data management framework and ensure a continued focus on data quality and the escalation of data quality issues

Chairing all data governance executive Council meetings and management working groups

Call Centre Operations Review

Role: Provide business analysis services to the MetLife Call Centre. The Call Centre is run on behalf of Suncorp for up-selling and cross-selling of life insurance products. The system used is a 3rd Party system called Teleworker from RapportCMS. Analysis and redesign of process, scripts and system integration was required. Analyse and understand Call Centre business model and 3-year strategy Entity relationship modelling and modelling tools Conduct process analysis across the Call Centre value chain Development of business requirements documents for reporting Development of relationships with senior business management Organisation and facilitation of requirements and business process workshops Consolidation of disparate, product-specific call centre scripts into a single script Standardisation of the information model for the Call Centre was also required so that all scripts

fed captured data into a single model of Operations. Analysis and redesign of the Quality Assurance process, working with MetLife and Suncorp

management and operations staff.

OnePath (ANZ) - Consultant to Head of Strategic Projects (2011)

Claims solution strategy and project initiation Reviewed the current and future state architecture for Life insurance applications and integration

to claims systems, single client view and legacy platforms. Produced the functional requirements for a claims system, Claims transformation program -

Group, Retail and Direct Developed a claims strategy, implementation options & roadmaps Developed process-based solution concepts around:

o Correspondence and document managemento Dynamic workforce management according to daily service level monitoring and team cross-

skillingo Reporting and analysis of all processes /activityo Case management, processes and workflowo Service level definition, monitoring and automated alertso Imaging solutions and integration into processo Reflexive rules and processing rules, including automation and straight-through processing

TOWER Life - Strategy & Architecture Consultant to CIO (2008-2011)

Establish and Manage Architecture & Strategy Discipline

Established Architecture & Strategy department within TOWER consisting of solution architecture, information architecture, business architecture and infrastructure architecture.

Worked with executive team to understand business strategy and maintain alignment of IT Strategy with business strategy.

Implemented architecture governance processes, templates and tools – includes Prince2 stage gates, enterprise architecture board reviews, SDLC gateways, enterprise architecture methodology selection (TOGAF), and implementation of enterprise architecture software (Enterprise Architect).

Defined 3 year roadmap for applications and technology, highlighting decommission strategies, skills gaps and over-extensions.

Developed strategy for development of CRM capability incorporating Advisers, Dealer Groups and policyholders


Developed strategy for Information management to provide services to front-end applications from multiple legacy back-end systems

Developed strategy for Claims processes and systems across Retail and Group. Selected and piloted implementation of middleware solution (Microsoft Biztalk) to provide

service enablement capability (SOA) to our new applications architecture. Selected and implemented rules engines to assist with straight through processing (STP) of claims

and new business in both Retail and Group. These rules engines covered product and processing rules (InRule) and Underwriting (AllFinanz).

Oversaw the integration of Insurance Line direct operations architecture and applications.

Solution Architecture for Retail Life New Business and Underwriting Platform

Worked with retail executive team to define IT strategy and high level solution for TOWER’s new business and underwriting services platform which provided straight-through processing capability for the adviser to complete online application.

Provided the change management and architecture governance processes and review cycles into the project.

Developed architecture strategy for the Integration of quote and application services with comparator platforms and iPhone.

Group Life Architecture and Solution Strategy

Developed strategy and high level solution for Group Life underwriting platform Developed strategy and solution for Group Life Super fund member access for Needs Analysis,

Quotation and new business applications.

TOWER Life - Business Analysis Consulting to GM of Wealth Management Division (2006-2008)

Operational Efficiencies in Retail Life & Investments

Renegotiated CSC contract for IT outsourcing services and operations of major Life and Investments platform resulting in substantial reductions in hosting costs, building an in-house team for support and maintenance.

Devised legacy systems and product rationalisation strategy across 7 legacy application systems and over 90 product types, defined and scoped product rationalisation programs, detailed analysis of the Investments systems and products across Corporate Superannuation, Personal Superannuation, Insurance bonds, Whole Life and Endowment, Unit pricing and interest bearing product groups.

Defined & scoped numerous target systems enhancements for product migration programs Defined strategy and solution architecture for common front-end to enable real-time lookup of

multiple legacy systems to provide front line staff with a single interface for customer service, also providing task management, diary and scheduling capability.

Defined strategy and solution architecture for common front-end to enable common work management platform to disparate operational and administration teams.

Project Management

Performed project management of $5m project to migrate the SAS corporate superannuation book to external partner using Prince2 methodology

Performed project management of $2m legacy systems rationalisation from 3 source systems to single target platform.

Assisted PMO with selection and alignment of project management, architecture and development governance.


IBM Australia 1997-2005

Insurance & Wealth Management Solutions Manager, Financial Services

Responsibilities

o Development of solutions strategy for Insurance and Wealth Managemento Work with Global teams and labs to understand IBM financial services solutions,

implementation experiences and strategy.o Develop solutions strategy for Asia Pacific market and recommend regional customisation of

solutions, channel training and support materialso Provide Solution pre-sales capability to Client Executiveso Provision of the skills & knowledge to IBM Financial Services Sector sales and service

communities regarding FSS market trends, solution assets and technology.o Develop and maintain strong and effective relationships with key customer contacts, vendors

and business partners.

Achievements

o Developed and executed Industry Solutions business plan, including business partners and IBM integrated solutions offerings each year.

o Developed BPO proposals with our BCS team for 3 companieso Selected appropriate business partner solutions for Life Insurance, Superannuation and Wealth

Management to build an end-to-end delivery capability.o Worked with our e-business Hosting unit to establish Insurance application hosting offeringo Implemented the solutions business, working closely with sales teams in Sales & Distribution,

Business Consulting Services and Software Group.o Established relationships with key members of the IBM software labs in the US and Europe, and

understanding of IBM Global industry strategy and solutions. Provided regional input into the development of global strategy and business planning for the sector.

o Developed and presented many sales presentations across Asia for IBM industry knowledge and solutions capability.

Asia Pacific Regional Manager, Insurance & Wealth Solutions

Responsibilities

Responsible for development of software assets in the Asia-Pacific region reporting in to US global management. These assets included integration software, customer integration solution, information warehouse and architectural models.

Development of marketing & sales materials for each asset in each country, and the identification and business case preparation of specific country customisation for each asset.

Achievements

o Signed major software and services deals with the 4 largest insurers in China.o Conducted extensive interviews with executives at PICC and CPIC over 3 month periods as part of

Strategic IT planning projects. Identified over $200m worth of opportunity across these accountso Development of business partner relationships to extend our solution set across the region.o Provided local sales teams with IBM solution knowledge and industry expertiseo Participation in sales calls with local teams in China, Japan and Indiao Developed and presented many industry presentations to customers and prospects across the

region.

Manager, Insurance Competency Centre

Responsibilities


Establish and manage Insurance services division for IBM Global Services Development of IBM global life application package to local requirements Build an Australian team to support IBM’s insurance package provide insurance competency.

Achievements

Hired and managed 50 staff across all disciplines to form local competency and capability for the life insurance industry

Designed and implemented office, network and infrastructure requirements for the division Line management responsibility for profit and loss up to $10m Staff management and development Developed US-based training program for software solutions Determined regional requirements for solution localisation Developed sales support materials Provided industry and IBM solution knowledge to local IBM sales teams in developing and

winning sales opportunities Participated in sale of life insurance solution to ORIX in Japan Oversaw 6 month scope and requirements analysis project for ORIX

Lend Lease/MLC Limited- IT Manager 1987 – 1996

Roles

IT manager, Lend Lease Property Group (1995 – 1996) Senior IT manager for MLC Marketing and Distribution (1992-1995) Systems / Business analyst MLC Computer (1987-1992)

Achievements

o Design and implementation of MLC Investments systems for wealth management such as unit trusts and retirement income products.

o Design and implementation of central client database for the MLC groupo Establishment of their new direct distribution channel, which involved new product

systems, issues with channel conflict, agent and advisor channel sales and service support, database marketing, and the typical strategies for retention, cross-sell and up-sell.

o Established a program in 1995 to capture the business of the retirement market given legislation changes implemented in 1 July 1995. This resulted in new business of over $500m to MLC.

o Established retention programs in conjunction with the Customer Services department, which reduced business loss from key customer groups by 7% over 2 years.

o Developed a customer management program with the Southern NSW agency management region which grew business from the existing customer base by 28% over the first 6 months and increased retention by 20%.

o IT manager for Lend Lease Property Group from 1995 responsible for all applications and development and support staff.

Koranya Information Modelling (1983-1987)

Consultant data modeller at AGL, MLC, various Govt departments in Canberra Key skills: Entity Relationship modelling, Binary Relationship Modelling, Functional

Decomposition, Business Analysis


c stewart 2015 june

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