c usac c onference – march 2002 – u niversity of o tago e valuation and i mpact of i...

CCUSAC USAC CCONFERENCE ONFERENCE – MARCH – MARCH 2002 – 2002 – UUNIVERSITY OF NIVERSITY OF OOTAGOTAGO

EVALUATION AND IMPACT OF

INTERNATIONALIZATION

WHERE IS

St. Catharines

ABOUT BROCK UNIVERSITY

• 11,416 students

• 639 graduate students

• 1000 -1200 ESL students per year

• 366 full-time faculty, 566 staff

• 97.8% grad employment rate (after 2 years)

TYPES OF DEGREES

Bachelor degrees (3-4 years)

Graduate degrees (Master’s and PhD level)

Certificates (e.g. TESL, Environment, etc.)

FACULTIES AT BROCK

• 6 FACULTIES:EducationHumanities Mathematics and Science Social SciencesBusinessApplied Health SciencesAlso: 15 Graduate Programs in above faculties

PROGRAMS AT BROCK

• 66 undergraduate programs

• 15 graduate programs (Masters, Ph.D.)

• Intensive English Language Program (IELP)

• Certificate Programs

INDICATORS OF


Indicators of


Lots of data available, but context is important!

A. Intra-institutional:• Responses to specific mandates, targets, directives

• Reporting structure keyed to institutional culture and expectations

B. Inter-institutional:• Responses must be more generic for comparative purposes

Most institutions are learning about (or already adept at) Intra-institutional data collection and comparisons,

but Inter-institutional comparisons will require a standardized consensual framework

Quantitative indicators of

INTERNATIONALIZATIONNumber / type of international:

• students - visa- exchange- study abroad

• visiting academics- faculty- staff

• mobility programs- student- faculty- staff

• research and development projects

• linkages / exchanges / agreements

• training contracts

• dedicated services on campus

• courses - - domestic with international theme- study abroad- articulated program linkages

• faculty members

Qualitative indicators of


Insights obtained by tracking:

• perceptions and attitudes towards internationalization (all stakeholders)

• qualitative impacts on curriculum development, course descriptions, etc.

• rewards and incentives provided by university for international activity

• integration of internationalization criteria into general operations of university (e.g., hiring, expectations for staff members, etc.)

• type and scope of international activities

• presence and activities of clubs and societies with international themes

• recognition and celebration of diversity

• University-wide President's Task Force on Planning and Priorities 1998-99

Specific terms and conditions:Specific terms and conditions:

1. Review current programs and activities, and make recommendations concerning current institutional directions.

2. Recommend new directions for the University in context of established strengths and the current and future academic priorities of individual academic units.

3. Recommend new directions in response to needs of students, possibilities for research and creative activities, and changing role of the University in relation to its external communities.

4. Recommend the relative priority of these given the University’s financial context.

Origins: 1999 Report on

PLANNING AND PRIORITIES

Goals and objectives for


Excerpted from the 1999 Planning and PrioritiesPlanning and Priorities document:

Brock University is committed to service to the greater community. It will continue its productive relationships with the world at large through dynamic partnerships at every level internationally. The mutual benefits inherent in sharing expertise, Brock's research strengths, interests and resources must be made available to, and indeed integrated with, related needs, goals and enterprises in the larger world.

Two broad areas covered in Planning and PrioritiesPlanning and Priorities document:

•PROGRAMMING•BROCK AND THE COMMUNITY

Objectives for Internationalization:Objectives for Internationalization:

PROGRAMMING

In Relation to Undergraduate StudiesIn Relation to Undergraduate Studies• To promote the internationalization of Brock's curriculum through increased emphasis on international issues in courses and curricula across the university, through the encouragement of exchange programs, and by providing resources to departments which develop courses with an international focus.

Encourage all academic units to examine their programs and courses for multiple perspectives in content and pedagogy, the goal being to move beyond ethnocentricity and gender bias.


PROGRAMMING

In Relation to Graduate StudiesIn Relation to Graduate Studies• Encourage the internationalization of Brock's graduate studies curriculum through the development of courses with an international focus and a greater emphasis on international exchange arrangements.

Encourage the examination of graduate programs and courses for multiple perspectives in content and pedagogy, the goal being to move beyond ethnocentricity and gender bias.


BROCK AND THE COMMUNITYIn Relation to ProgrammingIn Relation to Programming

• Develop credit and non-credit programs which will meet the needs of international students.

In Relation to Community Partnerships and ExchangesIn Relation to Community Partnerships and Exchanges

• Encourage international research and educational projects and facilitate related student and faculty exchanges.

In Relation to Administrative Structure and ServicesIn Relation to Administrative Structure and Services

• Establish an administrative unit ("Brock International") to co-ordinate and support international activities and programs, to be administered by a Director reporting to the Office of the President.

INTERNATIONALIZATION AT

……a chronologya chronology

PRE - 1999

• 3 international units:3 international units:• International Services

(Manager reports to AVP Student Services)

• Intensive English Language Program (IELP) (Director reports to VP Academic)

• Recruitment and LiaisonOffice international activities (Director reports to AVP Student Services)

INTERNATIONAL SERVICES

Meeting special needs of international students• Pre- and post-arrival

orientation • Pre-departure Briefing• Cross-cultural Advising• Home Stay and

Accommodation• English Mentoring Program

IELP

IIntensive ntensive EEnglish nglish LLanguage anguage PProgramrogram An ancillary program to learn English and

to prepare for further study at Brock• Well-established, experienced (founded in 1981) • Intensive 25 hour per week training in ESL • Three 14 week terms (September, January, May) and

one 5-week term (July / August) per year• Up to 1200 students per year from around the world

IELP• Wide range of social activities and

language workshops in IELP program• Uses Brock-trained professional ESL instructors

6 IELP Levels6 IELP Levels: : Level 0 (pre-beginner) Level 0 (pre-beginner)

throughthrough

Level 5 (university eligible)Level 5 (university eligible)

RECRUITMENT & LIAISON

General international recruitment• International recruitment fairs • Agent interactions• One-on-one queries from

international students• Brochures and literature• Coordination with RegistrarDuties assumed part-time by one International Specialist

JULY1999: FILLING GAPSP&P Report directive:P&P Report directive:

““Establish an administrative unit ("Brock International") to co-ordinate Establish an administrative unit ("Brock International") to co-ordinate and support international activities and programs, to be administered by a and support international activities and programs, to be administered by a

Director reporting to the Office of the President.”Director reporting to the Office of the President.”

• Brock International created(Director reports to Vice-Chancellor)

• charged with assuming all international duties not covered by the other international offices

• coordination through collaboration (no direct authority)• support role did not include direct budgetary resources

to assist other units; no financial integration

BROCK INTERNATIONAL

www.brocku.ca/brockinternational

A catalyst for international partnerships in:• teaching• research • international development• intercultural exchange• trainingResponding to the opportunities and challenges of globalization

BROCK INTERNATIONAL

• strategic partnerships• faculty and staff mobility (VIP, VIS, UM programs)• international project development• government relations• student mobility protocols and recruitment • foreign affairs and general liaison• policy development, liability, support, and advice• communications

APRIL2001: INTEGRATIONVice Chancellor’s Vice Chancellor’s initiainitiative:tive:

Create AVP (International) position, and consolidate Create AVP (International) position, and consolidate existing international units into one administrative unit.existing international units into one administrative unit.

OFFICE OF INTERNATIONAL COOPERATION (AVP International Cooperation reports to Vice-Chancellor and VP Academic)

• a‘virtual office’ (physically disjunct)• incorporates International Services, IELP, half of

International Recruitment position, and Brock International • 2 new positions: Activities and Orientation Coordinators

Intensive English Language Program

Brock International

International OrientationStephanie Soccio-Marandola

International activitiesTanya Bhandari

iInternational Services

John Kaethler Manager

Geeta Powell Assistant Manager

Jackie Cleland Manager

Glen Irons Director

Dave Brown Director

•

Sheila Young, Assistant Director

Sandie Coppinger,

Director

Sandra Gruosso, International Liaison

Specialist

Dave BrownAVP International Cooperation

Who’s who in

Internationalcooperation

Recruitment and Liaison (International)

President / Vice Chancellor

VP Academic / Provost

AVP International Cooperation

Director International

Services

Director IELP Director Brock International

International Recruitment

Specialist

Director Recruitment & Liaison

Assistant Director International

Services

Assistant Director IELP

Assistant Director, Brock

International

International Orientation

Coordinator*

International Activities

Coordinator*

Policy and protocol

Operations and budgets

International CooperationFormal Reporting Structure

AVP Student Services

50%

50%

Formal reporting

Advisory role

* both positions report to Directors and Assistant Directors of IC units on a

daily basis

International CooperationFunctional Units

International Recruitment• AVP Intl. Cooperation• All Directors and Assistant Directors• International Recruitment Specialist• Deputy Registrar• Assistant (International) to Registrar

Brock International Advisory Council• AVP International Cooperation• All Directors and Assistant Directors• 1 rep from each of 6 Faculties

IELP• Director IELP• Assistant Director IELP• Intl. Orientation Coordinator• Intl. Activities Coordinator• 20 teachers, 10 Monitors• 2 administrative assistants

International Services• Director Int’l. Services• Asst. Director Int’l. Services• Intl. Orientation Coordinator• Intl. Activities Coordinator• Casual support staff

AVP International cooperation a member of:• President’s Group (President, VPs, AVPs, Executive Directors)• Committee of Academic Deans (VP Academic, Deans)• Senior Academic Council (All academic administrative positions from Deans up)• Senate

International Policy Units

Institutional Policy and Liaison

International Operating Units

Brock International• Director Brock International• Asst. Director Brock Int’l.• Intl. Orientation Coordinator• Intl. Activities Coordinator• Casual support staff

Indicators of Internationalization:Indicators of Internationalization:

PROGRAMS AND FUNDS

Establishment and ongoing use of:

• International Initiatives Fund (est. 1999)

• International Course Support Fund (est. 2001)

• WUSC Student Refugee Fund (est. 2002)

• Visiting International Professor (VIP) program (est.1999)

• Visiting International Scholar (VIS) program (est.1999)

• University Mentorship (UM) program (est.1999)


LINKAGES & EXCHANGES

• Track activity on existing exchanges, linkages and agreements

• Track development of new exchanges, linkages and agreements


ACADEMIC PROGRAMS

Establishment of, and enrollment in:

• New academic programs (e.g., International Studies academic minor (est. 2000)

• new domestic courses with international themes

• new Study Abroad Courses

• new program linkages with other institutions


INTERNATIONAL RECRUITS

Track numerical trends in:• ESL program student enrollments• Visa student enrollments (undergrad and postgrad)• ESL – visa student conversion rates• Exchange student departures and arrivals• Study abroad student enrollments• International co-op, internship, work-study enrollments• Visiting academics and staffAlso: track success rates of different recruitment strategies


REVENUES AND COSTS

Track trends in:

• All budgets related to international activities• New revenue sources related to enterpreneurial

activities (e.g., ESL testing service, optional revenue-generating activities for international students) or improved operating efficiencies

• International research and educational program revenues


RESOURCES AND ASSETS

Track trends in:

• Dedicated physical space related to international activities

• Equipment and facilities related to international activities

• Access to common-pool university resources related to international activities (e.g., meeting rooms, classrooms, seminar facilities, language labs, etc.)


SERVICES ON CAMPUS

Track trends in:

• Types of international services offered• Degree of usage of services• Introduction of new services• Expansions of user base for services

SUPPORT FORINTERNATIONAL STUDENTS

• Academic, career, and personal counselling• International Student Advisors (ISAs)• Help in finding off-campus housing• Health services

• International Scholarships (3 types):• Brock International Scholars Awards• Brock Transfer Scholars Awards• Brock International Baccalaureate (IB) Awards

OTHER

INTERNATIONAL SERVICES• International Academic Advising• Career Services• Health Services• Student Development Centre

– Students with disabilities– Learning skills services– Essay writing workshops– Exam preparation & personal counselling


REVIEW MECHANISMS

• Annual Reports of international units

• Periodic Performance Reviews of international units

• Annual Performance Reviews of employees

• Periodic job reevaluation for employees

c usac c onference – march 2002 – u niversity of o tago e valuation and i mpact of i...

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