caaws.ca participant introductions worksheet #1. conflict management city + date
TRANSCRIPT
caaws.ca
Participant IntroductionsWorksheet #1
Conflict ManagementCity + Date
caaws.ca
Today’s Agenda
• Sources of Conflict
• Conflict Escalation
• 5 Conflict Management Styles
• Tips for Being More Effective
caaws.ca
Canadian Association for the Advancement of Women and Sport
and Physical Activity
Encouraging girls and women to get off the bleachers, and onto the fields and
playing courts, into the pools, the locker rooms and boardrooms of Canada
caaws.ca
CAAWS at a Glance
• Women and Leadership Professional Development Women on Boards Women & Leadership Network Lunch & Learns
• On the Move Aboriginal, Newcomer &
Racialized girls & young women Quality After School Programs
• Mothers in Motion
• Physical Activity for Women 55-70+
• Addressing Homophobia in Sport
Active & Free: Young Women and Tobacco
CS4L Supplement Psycho-Social Factors Ontario Project
Awards & Scholarships Most Influential Women in
Sport and Physical Activity WISE Fund
Website & eNewsletter Facebook & Twitter
Photo DVD
LEADERSHIP PARTICIPATION EDUCATION COMMUNITY ENGAGEMENT
caaws.ca
“Conflict is inevitable, but combat is optional.”
Max Lucade
caaws.ca
Upstream Prevention
caaws.ca
Sources of ConflictWorksheet #2
caaws.ca
Costs of Unresolved Conflict
caaws.ca
Risk of Not Addressing Conflict
caaws.ca
Leaders Talk
• Edward Muzio, CEO Group HarmonicsHow the Ladder of Inference creates bad judgement
caaws.ca
Ladder of InferenceWorksheet #4
caaws.ca
Conflict Management Styles
• Brief assessment
• Review 5 styles
• Discussion on Styles:– When to use each style– Advantages– Cautions
caaws.ca
Self AssessmentWorksheet #5
caaws.ca
Conflict Management Styles
caaws.ca
Conflict Management Styles
Competing• Assertive • Uncooperative• Power-oriented• Uses power to “win”
caaws.ca
Conflict Management Styles
Collaborating• Assertive • Cooperative• A collective solution• Creative problem solving• Exploring options
caaws.ca
Conflict Management Styles
Compromising• Somewhat assertive• Somewhat cooperative• More expedient• Some exploration of
options• Splitting the difference• Middle ground
caaws.ca
Conflict Management Styles
Avoiding• Unassertive • Uncooperative• Does not address
the conflict• A Diplomatic sidestep• Postponing an issue• Withdrawing
caaws.ca
Conflict Management Styles
Accommodating• Unassertive• Cooperative• Neglects own concerns
to satisfy the other person
• Could be:– Selfless generosity– Obeying an order– Yielding to a point of voice
caaws.ca
Styles DiscussionWorksheet #6
a) Advantages
b) Disadvantages
c) Best time to use the style
d) Working with other styles
caaws.ca
What the Experts SayWorksheet #7
“Having a productive disagreement starts with your mindset. Assume you have something to learn,
assume there is a more creative solution.”Jeff Weiss, co-author of conflict article
for Harvard Business Review
“Expect to invest time and thought.” Judith White, Tuck School of Business
caaws.ca
Next Steps
• Workshop Evaluation
• PowerPoint deck and materials
• Other resources?
• CAAWS eNews
Thank You!City + Date