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CAP 8400
Cabin Safety Inspector Manual
Approved by the Director General of Civil Aviation
Second Edition – Revision 0
Directorate General of Civil Aviation of India
Cabin Safety Inspectors Manual
CAP 8400
Chapter 0
Revision 0 June 2018
I
TABLE OF CONTENTS
TABLE OF CONTENTS .................................................................................................................................... i
FOREWORD .................................................................................................................................................... iii
RECORD OF REVISIONS ............................................................................................................................... v
CHAPTER 1 – GENERAL ................................................................................................................................ 1
1.1. INTRODUCTION .............................................................................................................................. 1
1.2. PUBLICATION, DISTRIBUTION & AMENDMENT OF MANUAL ................................................... 1
CHAPTER 2 – POLICY AND ADMINISTRATION .......................................................................................... 1
2.1. ROLE OF THE CABIN SAFETY DIVISION ..................................................................................... 1
2.1.1. DUTIES AND RESPONSIBILITIES OF CABIN SAFETY INSPECTORS........................................ 1
2.2. QUALIFICATIONS ............................................................................................................................ 2
2.3. CABIN SAFETY INSPECTOR CREDENTIALS .............................................................................. 2
2.4. CABIN SAFETY INSPECTOR TRAINING ....................................................................................... 3
2.5. AMENDMENT OF CIVIL AVIATION REQUIREMENTS ................................................................. 3
2.6. PERSONAL ETHICS AND CONDUCT............................................................................................ 4
CHAPTER 3 – CERTIFICATION OF AN OPERATOR ................................................................................... 1
3.1. PURPOSE OF AOP/AOC ................................................................................................................. 1
3.2. AIR OPERATOR’S PERMIT ............................................................................................................ 1
3.3. THE FIVE PHASE CERTIFICATION PROCESS ............................................................................ 1
3.4. CABIN SAFETY INSPECTOR CERTIFICATION RESPONSIBILITIES ......................................... 1
3.5. MANUALS ......................................................................................................................................... 2
3.6. EXIT SEATING AND BRIEFING PROGRAM ............................................................................... 2
3.7. Cabin Safety Inspectors are responsible for evaluating an operator’s Passenger Safety Information Briefing Card in compliance with CAR Section 2 Series X Part VII. ............................. 2
3.8. PARTIAL EMERGENCY EVACUATION DEMONSTRATION ........................................................ 3
3.9. EMERGENCY DITCHING DEMONSTRATION ............................................................................... 3
3.10. PROVING FLIGHTS ......................................................................................................................... 3
3.11. CREW MEMBER TRAINING PROGRAM ....................................................................................... 5
3.12. APPLICANT’S/OPERATOR’S TRAINING DEVICES ...................................................................... 5
3.13. COMPLIANCE STATEMENT ........................................................................................................... 5
3.14. ADDING AN AIRCRAFT TO AN EXISTING AOP/AOC .................................................................. 6
3.15. APPROVAL PROCESS FOR CABIN SAFETY PERSONNEL, EQUIPMENT, AND FACILITIES by CABIN SAFETY INSPECTOR .................................................................................................... 6
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CHAPTER 4 – SURVEILLANCE ..................................................................................................................... 1
4.1. SURVEILLANCE OF AIRLINES: GENERAL INFORMATION, POLICY AND PROCEDURES ...... 1
4.2. CABIN SAFETY INSPECTOR SURVEILLANCE RESPONSIBILITIES ........................................... 1
4.3. CABIN ENROUTE INSPECTION ..................................................................................................... 1
4.4. BASE INSPECTION (Operations And training) ............................................................................... 2
4.5. REGULATORY AUDIT INSPECTIONS ............................................................................................ 2
4.6. CABIN SAFETY INSPECTION PROGRAM ..................................................................................... 2
4.7. PERSONAL CONDUCT DURING INSPECTION ............................................................................. 2
4.8. GENERAL ON-BOARD INSPECTION PROCEDURES ................................................................... 3
4.9. TRAVEL AUTHORITY PROCEDURES ............................................................................................ 5
4.10. FLIGHT DECK PROTOCOL ............................................................................................................. 5
4.11. INSPECTION DEBRIEFING AND REPORTS .................................................................................. 6
4.12. PUBLICATIONS ................................................................................................................................ 7
4.13. ANNEXURES .................................................................................................................................... 8
4.14. CABIN SAFETY INSPECTOR INDOCTRINATION TRAINING CURRICULUM (INITIAL / ON THE JOB TRAINING REQUIREMENTS) ................................................................................................. 8
CABIN SAFETY INSPECTOR – RECURRENT TRAINING REQUIREMENTS — .............................. 12
CABIN SAFETY INSPECTOR TYPE TRAINING CURRICULUM -- Scheduled ...................... 13
Operators (Appendix 3) .......................................................................................................................... 13
CABIN SAFETY INSPECTOR TYPE TRAINING CURRICULUM — Non Scheduled ...................... 13
Operators (Appendix 3) .......................................................................................................................... 13
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FOREWORD
The following responsibilities of the State of an air operator are explicit within Annex 6, Parts 1 & 3,
to the Convention on International Civil Aviation:
Issue an Air Operator Permit/Certificate (AOP/AOC) or equivalent document which shall be
dependent upon the operator demonstrating an adequate organization, method of control and
supervision of flight operations, training program, and maintenance arrangements consistent
with the nature and extent of the operation specified
Ensure that the operator continues to maintain the requirements which resulted in the
issuance of the AOP/ AOC or equivalent document
In discharge of its responsibilities for regulating air transportation and ensuring safety of
aircraft operations, DGCA has laid down detailed rules, regulations and procedures under
the provisions of Aircraft Act, 1934 and the Aircraft Rules, 1937. The main responsibility for
the safe conduct of the operations and for compliance with the laws, rules, regulations and
directions issued from time to time is that of the operator. These laws and regulations cannot
in themselves provide the operator with comprehensive and detailed instructions on which to
base his operations. The operator should, therefore, develop his own detailed operating
procedures necessary for safety, regularity and efficiency of operations within the frame work
of the laws, rules, regulations, and directions issued by DGCA from time to time. Accordingly,
permits for operating the following types of air transport services are presently issued by
DGCA to applicants who meet the laid down requirements for the specific type of air transport
service:
1. Scheduled Air Transport Service (Passenger)
2. Scheduled Air Transport Service (Cargo)
3. Non- Scheduled Air Transport Service (Passenger)
4. Non- Scheduled Air Transport Service (Cargo)
These permits are equivalent to the Air Operator's Certificate required to be granted by ICAO
member States in accordance with the provisions of Annex 6. Permits for any other special type of
operation can be granted subject to the applicant showing satisfactory capability to undertake the
type of operations. Certification and continuing surveillance go hand in hand. The same government
infrastructure that ensures a valid certification process leading to the issuance of an AOC/ AOP will
provide for an adequate surveillance program and for competent day-to-day operator administration
and oversight.
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IV
This manual is intended to provide detailed instructions for Cabin Safety Inspectors of Directorate
General of Civil Aviation, India, to carry out its flight operations certification and inspection
responsibilities.
For the issuance of an AOP/AOC or equivalent document and is referenced to CAP 3100, 3300 and
3400 Air Operators Certification Manual.
B. S. Bhullar
Director General of Civil Aviation
Issue 2- 31 May 2018
File No: AV/15025/Cabin Safety /CSIHB/2012-CS
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RECORD OF REVISIONS
NUMBER DATE ENTERED ENTERED
BY NUMBER
DATE
ENTERED ENTERED BY
0 24 November,
2016 CFOI
1 19 July, 2017 CFOI
2 May, 2018 CFOI
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CHAPTER 1 – GENERAL
1.1. INTRODUCTION
The Cabin Safety Division is part of the Flight Standards Directorate, Office of the
Director General of Civil Aviation, Government of India.
The Cabin Safety Inspector Manual has been prepared for use by Cabin Safety
Inspectors. The content of the handbook directs the activities of Cabin Safety
Inspectors and provides procedural guidance regarding routine cabin safety tasks.
Each Cabin Safety Inspector must have a thorough knowledge of the contents of
this manual and adhere to the policies and procedures contained herein.
Consistent application of CAR, Cabin Safety Circulars, Aircraft Act/Rules/Policies
and guidelines will enable cabin safety matters to be conducted in a
uniform/standardised manner on a national basis.
1.2. PUBLICATION, DISTRIBUTION & AMENDMENT OF MANUAL
A copy of the Cabin Safety Inspector Manual and amended editions will be available
to all Cabin Safety Inspectors and accessible on the DGCA website.
All Cabin Safety Inspectors to ensure that references are made to the current Cabin Safety
Inspector Manual as available on the DGCA website.
Cabin Safety Inspectors are required to submit suggestions and material for this
manual to be maintained in an updated state meeting all DGCA regulatory
requirements and for incorporating necessary ICAO SARPS as and when needed to
the CFOI Cabin Safety Inspectors along with justification supporting the same.
The Cabin Safety Inspector Manual is reviewed annually or on need basis and amended
accordingly.
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CHAPTER 2 – POLICY AND ADMINISTRATION
2.1. ROLE OF THE CABIN SAFETY DIVISION
The role of the Cabin Safety Division is to develop and maintain regulations,
standards, guidance, policy and inspection criteria on issues relating to safety
and emergency equipment on board passenger carrying aircraft, passenger safety
related operational procedures, conduct inspections based on surveillance analysis,
procedures on cabin crew training, and be involved in certification process of
Operators.
2.1.1. DUTIES AND RESPONSIBILITIES OF CABIN SAFETY INSPECTORS
Cabin Safety Inspectors carry out all the duties of the Division. Cabin Safety Inspectors
ensure the national Cabin Safety Program is managed and implemented in
accordance with DGCA requirements and standards. This is done by monitoring
and periodically auditing different components of air operators training programs and
manuals, safety and emergency equipment and procedure and SEP Instructors.
Oversight is achieved through various inspections. Cabin Safety Inspectors deal directly
with individual operators. Cabin Safety Inspectors must be familiar with regulatory
requirements and confirm compliance through the inspection process.
Key activities include:
Develop Cabin safety policies, procedures through CAR and Cabin Safety
Circulars and their revision.
Provide expert advice and technical guidance on cabin safety requirements and
standards to DGCA
To carry out functions assigned in accordance with CAP 3100, 3300 and 3400/
CAP 3300/CAP 3400 and CAP 8400 for certification of an Air Operator;
To carry out related functions for continuous management of the AOC in
accordance with CAP 3100, 3300 and 3400/ CAP 3300/CAP 3400 and CAP 8400
for the assigned Air Operator(s);
To carry out surveillance of assigned Air Operator as per the laid down
surveillance plan.
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2.2. QUALIFICATIONS
The entry requirements for a Cabin Safety Inspector include:
Higher Secondary (10+2) of a central or state board or higher level of educational
qualification.
Should be a DGCA approved Safety and Emergency Procedures (SEP) Instructor
or should have ten year experience as Cabin Crew.
Operational and management experience with an operator, in addition to extensive
knowledge and skills in their specialty area.
Experience in training program development, design of procedures, instructional
techniques and supervision
2.3. CABIN SAFETY INSPECTOR CREDENTIALS
Official authorization in the form of authorization card under Aircraft Rule and Airport
Entry Pass is issued to Cabin Safety Inspectors pursuant to regulatory requirements.
The cardholder is authorized to exercise or perform such power, duty or function set
forth in the delegation of authority by the Director General Civil Aviation.
Passport/VISA
Cabin Safety Inspectors are required to obtain and maintain a valid Indian passport.
Inspection activity may involve travel to a foreign country that imposes a visa
requirement for entry and/or exit. It is the responsibility of the Cabin Safety Inspector to
ascertain Visa requirements and obtain proper documents prior to international travel.
Health Documents
Inspection activity may involve travel to an area in which certain medical health
precautions are recommended and/or required. It is the responsibility of the Cabin
Safety Inspector to ascertain the need for and to obtain health precautions,
vaccinations and/or medication, and to initiate action as necessary.
Loss or Theft of Documents
It is the responsibility of the Cabin Safety Inspector to report the loss or theft of
any credential or identification cards to his/her administrative officer.
Renewal of Documents
Cabin Safety Inspectors must be aware of the expiry dates of their various identification
documents and travel documents (e.g. passport, visa, Authorisation, AEP), and
must ensure to renew the applicable document(s) prior to its expiration date.
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Safety of Cabin Safety Inspectors
Each Cabin Safety Inspector shall be responsible for his or her personal safety during
the course of official duties at place of work or travel outstation. He/she shall make
own arrangements for travel/stay etc. based on permissible allowances, if any.
2.4. CABIN SAFETY INSPECTOR TRAINING
Cabin Safety Inspectors must be trained in every aspect of his/her duties. Training
will consist of the following:
An initial training (Classroom and On-The-Job) upon joining the Cabin Safety
Division (Appendix 1)
An annual recurrent training (Appendix 2 )
Type training on the type of aircraft for certification / approval process for Schedule /
NSOP (Appendix 3 )
Recurrent training on type of aircraft for certification / approval process for Schedule
/ NSOP (Appendix 4 )
It is imperative that Cabin Safety Inspectors maintain the knowledge and skills
required to fulfill their responsibilities and maintain qualifications. This is
accomplished through attendance at appropriate technical and non-technical training
courses including type training on the type of aircraft to be certified including the
approval process. The approval process would include approval of cabin crew training
manual, acceptance of a training record must be established and maintained for each
Cabin Safety Inspector.
2.5. AMENDMENT OF CIVIL AVIATION REQUIREMENTS
It is the responsibility of the Cabin Safety Division to ensure that DGCA civil aviation
requirements concerning cabin safety are current with advances in technology and
practices in the aviation industry. In order to recommend or change a regulation
or standard, Cabin Safety Inspectors should do the following:
Identify the issue and the recommended change;
Include substantial justification to justify a change to a regulation or standard; and
Forward the information to the Chief Flight Operations Inspector for review.
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The CFOI will:
Review the submitted information;
Determine if an amendment is necessary. In the case of a regulatory amendment,
determine the necessity by performing a risk assessment as required.
Once accepted, draft and submit to the CAR Group.
2.6. PERSONAL ETHICS AND CONDUCT
Cabin Safety Inspectors should be aware that their personal appearance affects
their professional image; therefore, they should adhere to the guidelines below:
On visits to air operator facilities, should dress semi-formally (Jacket/Formal Shirt
and tie (optional) for men, trousers/Indian attire for women).
During training dress should be compatible with the air operator’s practice but should
lean towards formality.
During in-flight inspection, the sight of a non-uniformed person moving in the cabin
can be disturbing to hijack - conscious passengers. For this reason, Cabin Safety
Inspectors should maintain a low profile, dress conservatively, restrict movements
in cabin and wear the Airport Security Pass.
When conducting Inspector duties at an airport, the Airport Security Pass must be
used to follow crew access routes and shall be worn at all times on the ramp and
air-side of the terminal.
The Cabin Safety Inspector must introduce to the senior cabin crew and request
for the PIC to be informed about the surveillance. Entry to the cockpit may not be
required.
While conducting the surveillance the procedures of the operator must be respected
and adhered to. If the Cabin Safety inspectors are located at other bases, they
shall function as per the directions of the Head Quarters.
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CHAPTER 3 – CERTIFICATION OF AN OPERATOR
3.1. PURPOSE OF AOP/AOC
For general information concerning the purpose of an AOP, refer to CAP 3100, 3300
and 3400– Air Operator Certification Manual.
3.2. AIR OPERATOR’S PERMIT
For general information concerning an Air Operator’s Permit, refer to CAP 3100, 3300
and 3400 – Air Operator Certification Manual
3.3. THE FIVE PHASE CERTIFICATION PROCESS
For general information concerning the five phase certification process, refer to CAP
3100, 3300 and 3400 – Air Operator Certification Manual
3.4. CABIN SAFETY INSPECTOR CERTIFICATION RESPONSIBILITIES
The AOCMB, headed by the CFOI, will appoint a team for the certification process. A
certification team is a group of DGCA inspectors appointed to carry out the
inspections and assessments required prior to certifying an applicant as suitable to
hold an AOP. The size of the team will vary according to the size and complexity of
the task(s) involved. The team will be headed by a Project Manager who shall be
responsible for managing the overall certification process and in particular, the
coordination of the activities of operations and airworthiness teams. The team will
consist of inspectors from the following directorates and divisions:
• Air Transport
• Flight Standards
• Airworthiness
• Cabin Safety
• Dangerous Goods
• Air Safety
• Aerodromes
• Personnel Licensing
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Cabin Safety Inspectors perform the initial certification of new operators in all cabin
safety/Training related areas. Inspectors are responsible for reviewing all documents
and evaluating all plans to ensure compliance with DGCA civil aviation regulations,
policy, and procedures. Inspector’s review and recommend approval/acceptance of
manuals and manual revisions related to cabin safety programs. Inspectors may
provide support to other directorates during the certification process as necessary.
Cabin Safety Inspectors are responsible for the evaluation of the following for
AOP applicants/operators:
• Manuals
• Exit Seating Program
• Passenger Briefing Card
• Partial Emergency Evacuation Demonstration
• Emergency Ditching Demonstration
• Proving Flights
• Crew member Training Program and Approval of SEP Instructors
• Applicant’s/Operator’s Training Devices/Facitlities
• Compliance Statement
• Approval/Acceptance of Post Holder- Inflight Services
• Adding an aircraft to an existing AOP
3.5. MANUALS
They are scrutinised/processed as per the requirements as specified in CAR, Section
7, Series M, Part I and other relevant rule positions.
3.6. EXIT SEATING AND BRIEFING PROGRAM
Cabin Safety Inspectors are responsible for evaluating an operator’s exit seating program
in compliance with CAR Section 8 Series O Part V and CAR Section 8 Series O Part VIII.
Each operator shall designate the exit row seating policy for each passenger exit row
seat as per configuration in its fleet in accordance with the CAR and make it a part of the
procedures laid down in the Operations Manual.
3.7. Cabin Safety Inspectors are responsible for evaluating an operator’s Passenger Safety
Information Briefing Card in compliance with CAR Section 2 Series X Part VII.
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3.8. PARTIAL EMERGENCY EVACUATION DEMONSTRATION
For general procedures and guidance for Emergency Evacuation Demonstrations,
refer to CAP 3100, 3300 and 3400 – Air Operator Certification Manual, Appendix I,
Para 19.
During an Emergency Evacuation Demonstration, the CSI will coordinate with
inspectors from other directorates as to who will be responsible for timing the
demonstration. CSIs will observe all Cabin crew attendant procedures including crew
coordination and communications.
CSI will also brief the Cabin crew prior to the demonstration in the aircraft.
3.9. EMERGENCY DITCHING DEMONSTRATION
For general procedures and guidance for Emergency Ditching Demonstrations, refer
to CAP 3100, 3300 and 3400
The emergency ditching demonstration is typically performed after the applicant /
operator has passed Partial Evacuation Demonstration.
Cabin Safety Inspectors and the other inspectors will observe and take notes as to
the t ime taken for inflation of the slide raft/raft, state of the Slide/raft, procedures
followed by the crew and the removal of the slide raft/raft from the aircraft. The crew
will then begin setting up the raft, removing the emergency equipment and stating
what each piece of equipment is used for in the raft during an emergency.
3.10. PROVING FLIGHTS
For general procedures and guidance for Proving Flights, refer to CAP 3100, 3300
and 3400
Proving Flights serve as an evaluation of the airline’s ability to operate under CAR.
This is accomplished through the use of scenarios as a means for evaluation. A scenario
is an event, situation, problem, or series of actions used in testing procedures,
policies and practices. Only one scenario will be presented at a time. The Cabin Safety
Inspector will coordinate with the other Inspectors onboard during any cabin safety
scenario.
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Inspectors initiate a scenario using the following methods: a note containing specific
instructions handed to a Cabin crew; by an inspector acting as a passenger engaging
in some activity; or, by verbal instructions given by a DGCA Inspector while holding
their credential where it is visible.
Inspectors will brief the crewmembers that all scenarios will be treated as the “real
thing” though for the usage of equipment etc the simulation may be conducted. The
crew is not to ask if this is a test. The Inspector occupying the Observer’s seat or
observing at ground facilities will coordinate as needed with company personnel
concerning the status of the proving flight.
The crew is not permitted to ask for help on solving problems. They are to follow
the policies, practices and procedures contained in their manuals.
Inspector will record all scenarios to be entered into the logbook at the conclusion of
the proving flight. The items entered in the logbook will be recorded as DGCA
scenarios to differentiate between scenarios and real logbook entries.
In case of an actual emergency, the Captain and the DGCA inspector occupying
the Observer’s seat will terminate any problem or scenario immediately.
Simulated emergencies will be treated as real. However, communications will be
confined to company frequencies unless directed by the DGCA inspector occupying
the observer’s seat. The simulated emergencies will not involve deactivating items
such as oxygen bottles, fire extinguishers, etc., nor will it involve engine shutdowns.
DGCA personnel will be treated as actual passengers. The inspector occupying
the observer seat is always in inspector status. The Cabin Safety inspector will not
occupy the cabin jump seat.
Company management may occupy cabin seats but may not provide direction to
the crews during any part of the flight unless authorized by DGCA.
Flight Crew/Crewmembers must be briefed that they are not to ask DGCA how they
are doing during the flights. There will be a debrief at the end of the exercise (not
necessarily the same day) by communicating report to the CFOI.
Problems or scenarios are terminated whenever the DGCA finds that the evaluation
has been successfully completed or whenever the DGCA finds that the scenario can no
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longer be completed satisfactorily.
DGCA inspectors may be located at company facilities (e.g., dispatch, maintenance
control stations) to act as observers during Proving Flights.
DGCA inspectors are not permitted to operate the controls of the aircraft (in cabin)
during the Proving Flight.
3.11. CREW MEMBER TRAINING PROGRAM
The Crew member Training Program is examined as per the requirements as specified
in CAR, Section 7, Series M, Part I.
3.12. APPLICANT’S/OPERATOR’S TRAINING DEVICES
Training Facilities and Devices should be approved and periodically inspected by the
DGCA. When evaluating the equipment, inspectors should determine:
The general condition of the equipment;
Required inspections have been conducted, observed discrepancies are recorded
on maintenance logs, and the equipment is in an adequate state of repair; and
Operator's record of evaluations and approval information to ensure compliance.
Inoperative or defective equipment should be properly documented along with the
training events that are affected by the inoperative or defective components.
3.13. COMPLIANCE STATEMENT
For general procedures and guidance for CAR Compliance Statements, refer to CAP
3100, 3300 and 3400
In the assessment of Compliance Statements, Cabin Safety Inspectors will review
Cabin Emergency Equipment to ensure that it coincides with equipment listed in the
Manuals. Additionally, the Inspector will perform a walkthrough of the cabin and conduct
a physical inspection of the equipment.
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3.14. ADDING AN AIRCRAFT TO AN EXISTING AOP/AOC
For specific procedures for adding an aircraft to an existing AOP, refer to CAP 3100,
3300 and 3400
The role of the Cabin Safety Inspector in the event of the addition of an aircraft to
an existing AOP is to review and recommend for approval the following:
The Manuals;
Training Program;
Exit Seating Program;
Carry-On baggage Program;
Passenger Briefing cards;
Inspection of training devices and Cabin Trainers, Training Facilities, classrooms
and Training Records.(if reqd)
Differences training will be required if the added aircraft is of a different series but
the same type.
3.15. APPROVAL PROCESS FOR CABIN SAFETY PERSONNEL, EQUIPMENT, AND
FACILITIES by CABIN SAFETY INSPECTOR
The approval process for Cabin Safety personnel, equipment, and facilities is
described below:
Approval Process for SEP instructor
After following the training procedures as per the training programme approved by
DGCA as mentioned in CAR, Section 7, Series M Part I, Cabin Safety Inspector shall
conduct of assessment.
The operator shall be responsible for maintaining the records of the cabin crew and
SEP instructors and present to Cabin Safety Inspector during inspection.
Approval of Training Facilities
All SEP training shall be conducted only at an approved training facility. Whenever
an operator begins new operations or moves his training facility to a new location,
the operator must make an application seeking approval for the facility. The Cabin
Safety Inspector shall inspect the facility as per the guidelines provided in CAR Section
7 Series M Part I. The report of the inspection will be shared with the concerned
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operator and approval shall be granted if all the requirements are fulfilled. Should the
operator fail to meet the requirements, the Cabin Safety Inspector will outline the
shortcomings to the Operator. The operator will act upon the recommendations/findings
and submit the action taken report to the Cabin Safety Inspector
Approval of Emergency Exit Trainer
The approval process for Emergency Exit Trainer shall be part of the training facilities
approval for the operator. Prior to granting approval, the emergency evacuation trainer
is to be inspected to ensure that the Aircraft type is accurately represented and the
requirements of CAR Section 7 Series M Part I are met.
Approval of Training Manual
All operators shall submit their training manuals for approval by the Cabin Safety
Division as warranted under the CAR Section 7 Series M Part I. The training manual
shall contain all of the training processes regarding the cabin crew. It shall also list all
the procedures that will be followed in the event of a failure of the trainee cabin
crew to attain the minimum prescribed proficiency levels. The Cabin Safety Inspector
shall scrutinize the document and approve the manual after ensuring compliance with
the CAR. All trainings for the operator shall be conducted as per the training manual.
The operator shall submit the CAR compliance checklist for scrutiny based on the CAR.
Cabin Safety Inspectors may conduct periodic surveillance of the training programme
to ensure compliance.
Should the operator fail to meet the requirements, the Cabin Safety Inspector will
outline the shortcomings to the Operator. The operator will act upon the
recommendations/findings and submit the action taken report to the Cabin Safety
Inspector
Approval Letters
Approval letters are issued when it has been determined that all applicable regulatory
requirements and standards have been met.
The following items should be included in a letter of final approval:
Identify the subject of the letter;
Reference the date submission was sent or received;
Identify the regulatory reference(s) for the requirement(s);
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Inform the applicant of the standard(s) used for the evaluation;
Confirm the submission has been evaluated and meets all regulatory requirements
and standards;
Identify the approval(s) being granted; and
Contain the signature of person delegated approval authority
The following items should be included in a letter of conditional approval:
Identify the subject of the submission;
Reference the date submission was sent or received;
Identify the regulatory reference(s) for the requirement(s);
Inform the applicant of the standard(s) used for the evaluation;
Confirm the submission has been evaluated to receive conditional approval;
Identify that final approval(s) will be issued following a satisfactory inspection of
the training program or specify other condition(s);
Contain signature of person delegated approval authority
Acceptance Letters
When an air operator requests documentation, a letter of acceptance can be issued
for items that must meet a standard but are not required to be approved (e.g. Cabin
Crew SEP manual/QRH). The operator shall submit the CAR compliance.
The following items should be included in the letter of acceptance:
Identify the subject of the submission;
Reference the date submission was sent or received;
Identify the regulatory reference(s) for the requirement(s);
Inform the applicant of the standard(s) used for the evaluation;
Confirm the submission has been evaluated and meets the requirements of the
standard(s); and
Contain signature of person delegated acceptance authority.
Non-compliance Letters
When a Cabin Safety Inspector determines that an item in a submission (original
or subsequent amendment) does not meet the applicable regulatory requirements
and/or standards, the air operator shall be informed by letter/email.
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The non-compliance letter should contain the following items:
Identify the subject of the submission;
Reference the date submission was sent or received;
A statement that the submission does not meet regulatory requirements/ standards
and identify the specific regulatory requirements/standard;
Identify deficiencies (this can be an attachment to the letter); and
Notification of any impact this will have on the air operator’s AOP or application for
same, if applicable.
Traceability, Tracking, Review of Checklist
To gain a comprehensive traceability over the observations, CSIs shall notify the
operator, in writing, of the deficiencies found in the contents of the documents submitted
by the operator, also preferably time period for taking remedial action should be intimated
to them in form of review checklist, which are to be appended, pertaining to
UNSATISFACTORY items of respective checklist.
Inspectors Role:
It is important that the date of receipt of document and submission of observations to
operator are to be recorded by the CSI.
As regards to technical evaluation, CSIs are expected to assess their methodology
and content items to ensure adequate compliance and standards before submitting
the final checklist and consistency shall be maintained by CSIs.
All identified deficiencies of document should be addressed and corrected before
presenting of an approval checklist.
Nodal personnel as identified by the operator shall be responsible for resolution and
corrective action in a timely manner. Any delay, in the time lines, thus caused should
be notified to PM.
The CSI shall make recommendations and quote relevant Rule position to correct
identified deficiencies. Operator shall be responsible for correcting deficiencies in a
timely and effective manner. Correcting these deficiencies should be a priority during
the document phase of evaluation. CSIs shall track and record all corrective actions
and the resolution of the deficiencies.
Adequacy and timing of corrective action, same shall be recorded by CSI.
Convey your findings to the operator and obtain proposed corrective action and
deadlines for remedying significant deficiencies.
The CSI shall review and verify the actions taken by the operator pertaining to the
findings.
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Operators Role:
The Operator shall determine what actions to take when corrective action is required
to address deficiencies.
Operator shall ensure necessary corrective actions are taken to eliminate detected
nonconformities.
The Operator shall implement the corrective action plan in a timely manner.
The operator/Nodal shall initiate corrective actions to meet the revised time lines. In
case the same cannot be met, then CSI and PM shall be informed to reach amicably
acceptable revised time lines.
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CHAPTER 4 – SURVEILLANCE
4.1. SURVEILLANCE OF AIRLINES: GENERAL INFORMATION, POLICY AND
PROCEDURES
For general policy and procedures concerning the surveillance of airlines, refer to CAP
8200 – Flight Operations Inspector Manual and Ramp Inspection Manual (CAP 8500).
Cabin Safety Inspectors are primarily responsible for monitoring and evaluating training
programs conducted by air operators to ensure compliance with regulations. Cabin
Safety Inspectors may recommend changes to these training programs including cabin
simulators, training devices, and/or other such equipment. Additionally, Cabin Safety
Inspectors may recommend amendments to previously approved manuals to correct
any conflict with regulatory requirements, eliminate unsafe practices, and/or improve
the specificity of instructions.
The primary surveillance job functions of a Cabin Safety Inspector can be summarized
as follows:
Evaluate training facilities and other training aids to ensure compliance with original
approval and further amendments, if any;
Evaluate operations and facilities by on-site inspections Identify trends which
indicate deterioration in cabin safety functions and recommends corrective action;
and
Participate in cabin safety related incident/accident investigations of air carriers
and air operators within assigned area of responsibility.
4.2. CABIN SAFETY INSPECTOR SURVEILLANCE RESPONSIBILITIES
Cabin Safety Inspectors are responsible for participating in the following surveillance
activities:
Cabin Enroute Inspection
Cabin Safety Inspectors when required can be a part of Main Base
Inspection/Regulatory Inspection
4.3. CABIN ENROUTE INSPECTION
For specific procedures and guidance for the purpose of conducting Cabin Enroute
Inspections, refer to CAP 8200 – Flight Operations Inspector Manual
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4.4. BASE INSPECTION (Operations and training)
For specific procedures and guidance for the purpose of conducting Station Facility
inspections, refer to CAP 8200 – Flight Operations Inspector Manual
4.5. REGULATORY AUDIT INSPECTIONS
For specific procedures and guidance for the purpose of conducting Main Base
inspections, refer to CAP 8200 – Flight Operations Inspector Manual. Regulatory Audits
and base inspections are conducted regularly as part of the annual surveillance plan.
4.6. CABIN SAFETY INSPECTION PROGRAM
DGCA plans an Annual surveillance program to evaluate and ensure the continuing
compliance of all DGCA approval holders.
The Cabin Safety Division provides guidance in planning and executing inspection and
surveillance activities. A high priority is placed on adherence to the inspection and audit
frequency. Monthly inspections are carried out as per the annual surveillance plan. The
plan records the number of inspections planned and reports on the number of inspections
completed. Corrective and preventive actions taken by the respective operators based
on inspections reports are also recorded.
4.7. PERSONAL CONDUCT DURING INSPECTION
While engaged in inspection duty, Cabin Safety Inspectors must follow all DGCA rules
and regulations concerning personal conduct and ethics. Cabin Safety Inspectors shall
not consume any alcoholic beverages for the entire duration of any flights, flight sectors,
or any associated inspection activities.
It is not necessary to conduct a formal inspection when a Cabin Safety Inspector
is traveling on a purchased ticket for the purpose of business, e.g. attendance at a
workshop or meeting. Should the inspector notice any threat to the safety of the
flight, then the Inspector is required to exercise due diligence and bring the condition
to the attention of the office for informal review.
When engaged in inspection activities, the Cabin Safety Inspector will carry:
Commercial airline tickets (where applicable based on authorisation);
DGCA Official Credentials and AEP;
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Inspection forms appropriate for the inspection;
Personal ID documents (medical card, visa, passport, etc.); and
Baggage as required anticipating diversions/unexpected delays, etc.
The Cabin Safety Inspector shall identify him/herself to air operator personnel by means
of their DGCA Official credentials. Inspectors will use tact and diplomacy when exercising
their delegated authority to conduct inspections. When conducting inspections, inquiries,
or audits, Inspectors shall identify themselves to the person in charge, state their
intentions and request access to the applicable aircraft, facilities, and/or documents.
No personal/operator comments (pertaining to the operator and other operators) to be
made by the cabin Safety inspectors).
If, after the presentation of the appropriate credentials, the Inspector is refused access,
the Inspector shall ensure that the person denying the access is aware of the regulatory
requirements concerning surveillance and inspection. It should be made clear that such
denial is contrary to the regulatory requirements. If access is still denied, the Inspector
will obtain the name of the person denying access and substantiating data if available,
leave the premises, contact Chief Flight Operations Inspectorfor further direction.
When visiting an air operator at their facilities, the Cabin Safety Inspector will follow
the air operator’s procedures pertaining to security passes.
Special Purpose Inflight Inspections
A Cabin Safety Inspector may be tasked to conduct a special purpose inspection. Such
special purpose inspections may be required where a serious safety deficiency exists
or documented information indicates that part or parts of an air operator’s operation
are routinely conducted in a manner that is not in accordance with regulatory
requirements.
4.8. GENERAL ON-BOARD INSPECTION PROCEDURES
The main objective of on-board inspections is to observe equipment and procedures
to isolate possible system faults. The system faults may be a result of misinterpretations
of regulatory requirements, air operator procedures, aircraft equipment or a combination
of these factors. A secondary objective is to identify where a cabin crew acted in
non- compliance that resulted from a system fault such as inadequate training. System
faults will often be identified after a series of flights and may involve one or more air
operator.
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To avoid liability, it is strongly recommended that a Cabin Safety Inspector not board
an aircraft unless an air operator employee is on board. The inspection of the aircraft
and equipment, and related discussions with crew members, are important elements
of the inspection but must not disrupt any phase of the operation. Actions by the
Inspector must not diverge crewmember attention from their required duties.
Because of the nature of their duties, Cabin Safety Inspectors are always within sight
of the passengers. Cabin Safety Inspectors will bear in mind that they are
representing DGCA and will use good judgment and refrain from any action that
could embarrass DGCA. Operators shall ensure their inflight personnel cooperate with
CSI for movement in all areas of cabin during enroute inspection.
At times, crew members will wish to discuss issues with the Cabin Safety Inspector. Cabin
Safety Inspectors are to suggest that such discussions take place in a location where
passengers cannot hear the conversation. The inspector should exercise discretion when
responding to crew member questions. Where the questions pertain to procedures, refer
the crew member to the approved procedures contained in the operator’s Manuals.
Items or procedures that are not within the cabin crew member’s jurisdiction to amend
should not be discussed with crew members (e.g. system faults, training, procedures,
assigned location of equipment, etc.). Such findings are to be directed to the air operator
in writing. When any discrepancy is noted and is within the crew member’s capability
to adjust or report, or is the result of cabin crew failure to follow procedure, the
discrepancy will be communicated in writing to the operator concerned.
Crew members often make constructive comments concerning their company’s
operational procedures. Advise them to submit comments to their air operator.
If possible, prior to conducting an inspection, the air operator’s Manuals should be
reviewed to ensure Cabin Safety Inspector familiarity with current company policy and
procedures. The content, number and issue date of the latest amendment should also
be determined.
The Inspector is not required to advise an operator in advance of ramp or en-
route inspections. However, when an en-route inspection is planned on a chartered
flight, prior contact with the air operator may be required to ensure that space is
available. In this case, liaison up to flight time is appropriate in order to monitor changes
in seat availability.
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4.9. TRAVEL AUTHORITY PROCEDURES
Cabin Safety Inspector Travel for In Flight Inspection will be based on Specific authorization
as granted by JDG/CFOI in compliance with ASP requirements. The mode of travel will be
either as ACM/Passenger boarding card as per individual operator’s policy.
Seat Selection Procedures
If possible when issuing the boarding pass the operator may be requested to allocate
aisle seat nearer to the exit (over wing if possible so that the Cabin Safety Inspector
can observe the proceedings without hindrances.
When an inaccurate load forecast for a multi-sector flight results in the displacement
of the Inspector by a revenue passenger or a deadheading crew member, or in
extenuating circumstances when the completion of the in-flight inspection is mandatory
and alternate seating is not available, a Cabin Safety Inspector may occupy an
observer seat in the cockpit if:
The Air Operator has been issued operations specifications authorizing a Cabin
Safety Inspector to occupy an observer seat in the flight deck;
The Inspector has been briefed;
The Inspector displays his/her DGCA Official credentials in a conspicuous location;
and
The Inspector does not distract the crew members from their duties, except where
warranted for safety reasons.
When the Cabin Safety Inspector, conducting an in-flight inspection, occupies a
passenger seat, preferably aisle seat, the Inspector is included in the passenger head
count as a passenger. When the Inspector occupies flight deck observer seat, the
Inspector is added to the crew manifest and identified as “DGCA Safety Official.”
4.10. FLIGHT DECK PROTOCOL
An invitation to occupy a flight deck seat or take-off or landing should be politely refused.
Requests by the flight crew for the Cabin Safety Inspector to go to the flight deck during
the cruise phase of flight should be only for safety related purposes and in accordance
with the air operator’s approved procedures.
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Should the Inspector be required to occupy a flight deck seat for the purpose of continuing
an inflight inspection, the Inspector shall refrain from conversation while the flight crew
monitoring radio transmissions or occupied with other flight deck duties and should be
briefed on:
Operation and use of the seat and restraint system;
Location and use of oxygen system, if applicable;
Location and use of life preservers, if applicable; and
Inspector responsibilities and actions during an emergency.
The Cabin Safety Inspector must observe sterile flight deck procedures when assigned
the flight deck observer seat. The Inspector must remain in the seat until the aircraft is
at 10,000 feet and must return to the seat at the top of descent or by 10,000 feet.
4.11. INSPECTION DEBRIEFING AND REPORTS
Inspection Debriefing
The Cabin Safety Inspector does not conduct a debriefing upon termination of an
inspection. Inspection findings and subsequent debriefing are to be based on regulatory
requirements. The inspection report should specify the regulatory reference that was
not adhered to.
Inspection Reports
Reports are a standardized method of documenting information and findings during
inspection activity. The effectiveness of a report depends on the flow of timely, accurate,
and concise information so that matters requiring attention can be easily identified
and acted upon. All inspection forms must be thoroughly completed and submitted
immediately after each inspection using the appropriate form. If, for any reason, part
of the inspection was not or could not be completed, this should be noted on the form
along with the reason for it. If a Cabin Safety Inspector is out of town, inspection
reports may be submitted immediately through email.
If the report form is insufficient to document all inspection findings, the additional
information is to be provided in an attachment to the report. The attachment should also
identify the air operator and other relevant information related to the inspection.
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Completed inspection reports and any attachments are to be submitted to the Cabin
Safety Division and filed in accordance with directions given. When a regulatory violation
or non-compliance is observed, the Cabin Safety Inspector shall document all the facts
on the inspection form and include supporting information and references. Steps to effect
immediate corrective action and subsequent follow-up with the air operator will be initiated
by the Cabin Safety Division.
When discrepancies or non-compliances are noted on report forms, the air operator is
to be advised of the findings in writing. The correspondence must be thorough and
accurate, and include the following recommended items:
The date and type of inspection;
Identification of aircraft, crew, equipment involved, flight leg if relevant, etc.;
Description of findings;
Specific regulatory references where applicable;
Statement regarding any action taken or debriefing conducted by the Cabin Safety
Inspector at the time of the inspection, if applicable;
Details as to the requirement for corrective action and when that corrective action is
anticipated; and
A request for confirmation of the corrective action taken by the air operator.
Correspondence regarding an inspection should be done promptly to enable the
air operator to investigate and take corrective action.
4.12. PUBLICATIONS
The Cabin Safety Inspector will be provided with a copy of the Cabin Safety Inspector
Manual and its associated amendments (Can be downloaded from the DGCA website).
Cabin Safety Inspector(s) can refer to copy of the Cabin Crew Training Programs/SEP
manual including QRH for each air operator and a library of it to be maintained.
Cabin Safety Inspector may work with the following documents and are readily available
on DGCA website e.g. CAR, AIC, Cabin Safety Circulars (CSC), ASC
OPERATOR MANUALS
Cabin Crew Training Manual
Standard Operating Procedures Manual (SOPs) (If Applicable) Safety Emergency
Procedure Hand book/Manual
Quick reference handbook
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4.13. ANNEXURES
The Annexures 1 to 11 contain checklist to be filled by Cabin Safety Inspectors during
the course of the surveillances/approval processes.
4.14. CABIN SAFETY INSPECTOR INDOCTRINATION TRAINING CURRICULUM
(INITIAL / ON THE JOB TRAINING REQUIREMENTS)
Total Instructional Hrs: 20;00 Self Study Hrs: 20:00
Module 1: International Civil Aviation Organization (ICAO) Standards and Guidance
(Total Instructional Time: 4:00)
Learning
Objective(s)
Students will learn the general structure of international aviation
standards and general rules for cabin safety under Annex 6, Part I.
Completion
Standards
Students will demonstrate knowledge of the Convention on International
Civil Aviation and the standards for Commercial Air Transport as they
pertain to cabin safety.
Reference Material ICAO Annex 6, Part I
Lesson Content
Introduction: General Overview of ICAO
Explain the Convention on International Civil Aviation (1944) and
key documentation:
Article 16 (right to inspect aircraft)
Article 33 (recognition of certificates and licenses)
Explain the establishment of ICAO and key documentation:
Annex 1 (personnel licensing)
Annex 6 (operation of aircraft)
Annex 8 (airworthiness of aircraft)
Discussion: ICAO Standards and Recommended Practices
(SARPs)
Explain the purpose of ICAO SARPs
SARPs are technical specifications established by IACO
Intended to assist States in managing various aspects of their
aviation system
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Explain standards and recommended practices:
Standards are specifications for physical characteristics,
configuration, material, performance, personnel or procedure, the
uniform application of which is recognized as necessary for
safety or regularity if international air navigation and to which
[ICAO] Contracting States will conform in accordance with the
Convention
Recommended practices are specifications for physical
characteristics, configuration, material, performance, personnel
or procedure, the uniform application of which is recognized as
desirable in the interest of safety, regularity or efficiency of
international air navigation and to which [ICAO] Contracting
States will conform in accordance with the Convention
Discussion: General Rules under ICAO Annex 6, Part I
Review general definitions, compliance with laws, regulations, and
procedures, and flight operations
Review general rules on aeroplane instruments, equipment, and
flight documents
Review general rules on cabin crew, security, and dangerous
goods
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Module 2: Overview of Regulatory Requirements
(Total Instructional Time: 4:00)
Learning
Objective(s)
Students will learn the regulatory history and structure of the DGCA
and the Civil Aviation Requirements.
Completion
Standards
Students will demonstrate knowledge of the Aircraft Act 1934, the
Aircraft Rules 1937, and the Civil Aviation Requirements as they
pertain to cabin safety.
Reference Material Aircraft Act 1934
Aircraft Rules 1937
Lesson Content
Introduction: DGCA Primary Aviation Regulations
Explain the Aircraft Act 1934:
Purpose
Section 4: Enables Central Government to make rules to
implement ICAO standards
Explain the Aircraft Rules 1937:
System of CARs issued to specify the detailed requirements and
compliance procedures.
Discussion: DGCA Civil Aviation Requirements
Explain the purpose of and organization of CARs
Identified and categorized by subject and job function
Discuss CARs with relevance to cabin safety certification and
surveillance responsibilities
Certification and Surveillance
CAR Section 8 Series O Part II – Operation of Commercial Air
Transport: Aeroplanes
CAR Section 8 Series O Part VII – Requirement for Preparation
of Operations Manual
Training and Licensing
CAR Section 7 Series M Part I – Cabin Crew Training
Miscellaneous
CAR Section 2 Series X Part III – Provision of Medical Supplies
in Aircraft
CAR Section 2 Series X Part VII – Documents to Be Carried On
Board by Indian Registered Aircraft
CAR Section 5 Series X Part I – Safety Hazard: Use of
Mobile/Cellular Telephones inside the Aircraft during Flight
CAR Section 7 Series J Part I – Flight Duty Time and Flight Time
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Module 3: Overview of Cabin Safety Inspector Manual
(Total Instructional Time: 4:00)
Learning
Objective(s)
Students will learn the roles and functions of a Cabin Safety Inspector as
described in the Cabin Safety Inspector Manual.
Completion
Standards
Students will demonstrate knowledge of the structure and contents of
the Cabin Safety Inspector Manual
Reference Material Cabin Safety Inspector Manual
Lesson Content Introduction: Cabin Safety Inspector Manual
Discussion: Cabin Safety Inspector Manual
Module 4: Review of 5 Phase Certification Process
(Total Instructional Time:4:00)
Learning
Objective(s)
Students will learn the roles and functions of a Cabin Safety Inspector as
described in the Cabin Safety Inspector Manual.
Completion
Standards
Students will demonstrate knowledge of the structure and contents of
the Cabin Safety Inspector Manual
Module 5: Cabin Safety Inspector Manual
(Total Instructional Time:4:00)
Reference Material Cabin Safety Inspector Manual
Lesson Content Introduction: Cabin Safety Inspector Manual
Discussion: Cabin Safety Inspector Manual
OJT will be conducted as per guidance in CAP 8200 Volume 4 Chapter 1 for all cabin safety
related activities.
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CABIN SAFETY INSPECTOR – RECURRENT TRAINING REQUIREMENTS —
Annual Recurrent (02 days)
Day – 01
Welcome
Introduction to immediate workgroup and other employees, Attendance sheet
(Date and Signature)
Opening address
Module One – DGCA / CSI Functions
Duties and Responsibilities of CSI
Review of previous annual data and analysis
Module Two – ICAO and CAR
Discussion on ICAO
Discussion on amended CAR/circulars
Review of previous circulars and feedback
Module Three – CSI Manual
Data Analysis
Review of CSI Manual
Day -02
Module Four – Certification process
Role of Cabin Safety Inspectors
Module Five – Surveillances
Safety foresight and responsibilities
Enforcement policies and review on amendments in rules and regulations
Module Six – Case Studies
Objective: At the completion of this section the inspector will be able to:
Case study on cabin safety
Review of annual surveillance reports and repeated occurrences
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CABIN SAFETY INSPECTOR TYPE TRAINING CURRICULUM -- Scheduled Operators (Appendix 3)
Course content: As per syllabus in Appendix 2 of CAR, Section 7, Series M, Part I
Duration: On aircraft type based on syllabus as per CAR, Section 7, Series M, Part I
Total Instructional Hrs: Variable
CABIN SAFETY INSPECTOR TYPE TRAINING CURRICULUM — Non Scheduled Operators (Appendix 3)
Course content: As per syllabus in Appendix 2 of CAR, Section 7, Series M, Part I
Duration: On aircraft type with Total Instructional Hrs: 06
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Recurrent training on type of aircraft for Certification/Approval process—Schedule
Operators (Appendix 4)
Course content: As per recurrent syllabus in Appendix 4 of CAR, Section 7, Series M, Part I
Duration: On aircraft type as per CAR, Section 7, Series M, Part I Total
Instructional Hrs: Variable
Recurrent training on type of aircraft for Certification/Approval process—Non
Schedule Operators (Appendix 4)
Course content: As per recurrent syllabus in Appendix 4 of CAR, Section 7, Series M, Part I
Duration: On aircraft type with Total Instructional Hrs: 04