cabin safety seminar bangkok 2008. what are human factors?
TRANSCRIPT
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Cabin Safety SeminarBangkok 2008
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What are Human
Factors?
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What are Human Factors?
Anything to do with people
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Human Factors
Human beings and their work environment
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Human Factors
Human beings and their work environment
Human beings and technology
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Human Factors
Human beings and their work environment
Human beings and technologyHuman beings and procedures
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Human Factors
Human beings and their work environment
Human beings and technologyHuman beings and proceduresHuman beings and the environment
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Human Factors
Human beings and their work environment
Human beings and technologyHuman beings and proceduresHuman beings and the environmentHuman beings and human beings
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The human being is the centrepiece of the framework and is the most critical and
flexible component. It does have limitations which
can be predicted
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Human limitations must be taken into account
during the design phase of all other components
of the system
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SHEL Model
Software – policies, procedures and processes
Hardware – technology
Environment – situation and culture
Liveware – human interaction
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SHEL Model
SoftwareRegulations Written
instructionsCompany policy SymbologySOP’s ManualsChecklists PublicationsTraining
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SHEL MODEL
HardwareGalley design Trolley designEmergency equipment ExitsCrew jump seats
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SHEL MODEL
EnvironmentTemperature NoiseLightening Air qualityTurbulence SleepFinancial situation Regulatory
oversight
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SHEL MODEL
LivewareCRM Team workLeadership Cultural differencesCorporate culture AttitudesTraining
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SHEL ModelSoftware – policies, procedures and processes
Hardware – technology
Environment – situation and culture
Liveware – human interaction
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Flight Deck and Cabin Crew
Why are we different?
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Historical Background
Origins of the job
Public perception
Corporate attitudes
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Physical Separation
Lack of awareness of other’s duties
Different flying schedules
Locked flight deck door
Different FT/DT regulations
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Psychological Isolation
Personality differences
Differences in motivation
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Regulatory Factors
Sterile flight deck procedures
FT/DT limitations
Licensing issues
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Organizational Factors
Administrative segregation
Training issues
Scheduling
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SolutionsJoint crew training
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SolutionsJoint crew trainingCRM
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SolutionsJoint crew trainingCRMFT/DT limitations
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SolutionsJoint crew trainingCRMFT/DT limitationsBriefings
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SolutionsJoint crew trainingCRMFT/DT limitationsBriefingsEmergency procedures
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SolutionsJoint crew trainingCRMFT/DT limitationsBriefingsEmergency roles & proceduresCorporate culture
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SHEL Model
Software – policies, procedures and processes
Hardware – technology
Environment – situation and culture
Liveware – human interaction
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Manufacturers and Cabin Crew
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Challenges
Exit design
Equipment design and location
Galley design
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SolutionsMore input from cabin safety
experts in the design of Cabin interiors Equipment Galley layouts.
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Human Factors IssuesTrainingBriefingsEmergency proceduresPassenger managementCultural differencesTeamworkDisruptive passengers
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Questions?