cabinet june 2016 report by the consultation and ... · 1.4 for nine vital signs, 2015-16 targets...

THE ROYAL BOROUGH OF KENSINGTON AND CHELSEA

CABINET – JUNE 2016

REPORT BY THE CONSULTATION AND PERFORMANCE TEAM

2015-16 END OF YEAR PERFORMANCE REPORT:

VITAL SIGNS (VS); AND THE ANNUAL KENSINGTON AND CHELSEA PERFORMANCE REPORT (KCPR)

SUMMARY As an exercise in transparency and accountability the Council publishes an annual report of its performance against a suite of corporate performance indicators (PI). Performance on a subset of the most important of these - Vital Signs – is reported to Cabinet twice a year. This paper presents information on Vital Signs indicators at the end of 2015-16, highlights those where performance is significantly below expected levels and summarises performance against the larger set of corporate PI.

For discussion and agreement

1.0 2015-16 VITAL SIGNS

1.1 A summary of 2015-16 performance against 40 Vital Signs indicators is at

Annex A and a more detailed dashboard view is at Annex B.

1.2 Of the 36 Vital Signs for which 2015-16 targets are set, 75 per cent (27)

are met or nearly met. This compares to 72 per cent in 2014-15. 1.3 Trend data is available for 29 Vital Signs, of which 66 per cent (19) are

performing as well or better than one year ago. This compares to 48 per cent in 2014-15.

26

1

9

Met

Nearly met

Not met

16

310

10

Improving

Static

In decline

New VS


PAGE 2

1.4 For nine Vital Signs, 2015-16 targets were not met.

Ref Title Comments Trend

HR

1108

Average number of working

days lost each year to the

Council due to staff sickness

absence, excluding schools-

based staff.

This is an estimated figure as

report from BT not completely

reliable. Figure reflects a

significant increase in levels of

absence. This requires further

investigation as this is contrary

to the reducing trend to date.

2014-15:

7.31 2015-16:

8.00

LIB 1

Number of physical visits per

1,000 population to public

library premises.

Visits to RBKC libraries were

lower than last year due to a

combination of new more reliable

gate counters (the new counters

use shape recognition technology

which is deemed more accurate

than the beam counters that

were replaced) and a drop in

class visits. Class visits dropped

by 14 per cent across the

borough which means that there

were over 100 less visits made

by schools to libraries compared

to the previous year and this

meant just under 2,000 less

children visited the library with

their school.

2014-15: 6,001

2015-16: 5,361

LIB 2 Number of electronic / virtual

visits to library web pages per

1,000 population.

Since the improvements to the

council’s website were made

nearly two years ago, virtual

visits to the library pages of the

council’s website have seen a

downward trend. This is seen as

a positive development as it

means that people are finding

what they are looking for fewer

clicks.

2014-15:

4,198 2015-16:

2,311

FCS 68 Meet the adoption score card

targets. The average time

(days) between a local

authority receiving court

authority to place a child and

the local authority deciding on

a match to an adoptive family.

No commentary received

2014-15:

153

2015-16: 133


PAGE 3

ASC 32 Delayed transfers of care,

acute days attributed to social

care (cumulative)

Acute delayed transfers of care

have been lower (better) than

London levels for seven of the

last 11 months and have

recovered from a very high level

in Jan 16. Delayed days over the

year have predominantly been

due to nursing home availability,

reflecting London-wide pressure

for dementia nursing placements.

New VS

2014-15:

new 2015-16:

485

ASC 33 Numbers completing a

reablement package

Numbers completing reablement

are still low compared to target,

although reablement is similar in

volume to last year. There have

been consistently good outcomes

on leaving reablement over the

year - well within target.

New VS

2014-15:

new 2015-16:

609

ASC 34 Carers receiving an

assessment or review

88 per cent of carers have been

assessed in the year and a very

high proportion of carers receive

services, with most receiving

more than just information and

advice. Our work with carers will

be a key focus going forward.

New VS

2014-15:

new 2015-16: 88.4%

ELRS 10 Percentage of relevant land

and highways that is assessed

as having fallen below an

acceptable level of cleanliness

- FLY POSTING.

There was very little flyposting

for the first three quarters but an

increase in the final quarter

which may have been because of

posters for New Year events and

dieting ads.

2014-15:

1.4% 2015-16:

4.0%

HS 29 Number of homes reaching the

RBKC Investment Standard.

The focus this year has been on

internal work (kitchens and

bathrooms). External works

(windows and cavity wall

insulation which influences SAP

ratings) planned for 2015-16

have been slipped into 2016/17

to allow Section 20 leaseholder

consultation processes to take

place.

2014-15: 327

2015-16:

933


PAGE 4

2.0 2015-16 CORPORATE PERFORMANCE INDICATORS

2.1 Performance based on the full set of 98 corporate performance indicators is at Annex C.

2.2 Overall performance in 2015-16 has been mixed. Half of the indicators are

improving however, the proportion of PI where targets have been met or

nearly met has increased since the previous financial year.

2.3 Trend is measurable for 80 PI, of which 58 per cent (46) are maintaining or improving on 2014-15 performance. This compares to 47 per cent in 2014-15. Performance is in decline for 42 per cent of PI (34).

2.4 Of the 77 PI targets set, 78 per cent (60) are met or nearly met. The

2014-15 figure was 71 per cent.

3.0 2016-17 CORPORATE PERFORMANCE INDICATORS 3.1 The corporate PI set has been refreshed for 2016-17 and a sub-set of

priority Vital Signs indicators agreed. The changes to all Vital Signs and corporate PI are attached in Annex D. The following outlines the changes

to Vital Signs only:

To be removed:

- ELRS 21 “Proportion of RBKC residents that have visited: InTransit”

- ELRS 22 “Proportion of RBKC residents that have visited: Nour”

- ELRS 23 “Proportion of RBKC residents that have visited: Sing to live,

Live to sing”

To be amended:

- FCS 34 Retain and reword to be confirmed once announced by DfE.

“Percentage of 16 to 19 year olds who are not in education, employment

or training (NEET).”


PAGE 5

- FCS 67 Held till 2016-17, will feature in the next round of reporting.

“Deliver the Troubled Families Programme. Percentage of families turned

around.”

- FCS 69 Reworded. “Improve employability of 16-19s. Number of schools,

colleges and other EFA funded training providers that deliver 'Programmes

of Study' in the borough inspected and found to be 'requiring

improvement' - as evidenced by Ofsted reports and Link Adviser visits.”

- TTS 1 Amended: Existing targets are not representative. Change target

to reflect current picture to an annual target of 10%. “Number of empty

properties brought back into use following Environmental Health

intervention.”

- TTS 6 Subject to review. “Percentage of residents’ vehicles for which CO2

ratings are given that are below 121g.”

- PDB 1 From CPI to VS “Processing of planning applications: within 8

weeks for 'minor' applications.”

- PBD 2 From CPI to VS “Processing of planning applications: within 8

weeks for 'other' applications.”

- PBD 305b From VS to CPI “The percentage of full official searches

responded to within 10 working days.”

To be added: - PBD 3 New Vital Sign “Deciding planning applications: within 13 weeks

for 'major' applications.”

4.0 RECOMMENDATIONS

4.1 Cabinet is invited to discuss the content of this report and appendices.

A J REDPATH

Director of Strategy and Local Services

Contact Officer: Melanie Marshman, [email protected] or Oliver

Turner, [email protected]

mailto:[email protected]

mailto:[email protected]

RBKC

Ref

Cab

inet

Po

rtfo

lio

TitleGood

is?

2014-15 Q4

Actual

2015-16 Q4

Target

2015-16 Q4

Actual

Target

met?Trend

2016-17

Q4 Target

Dash-

board

page

SAF 3 Number of antisocial behaviour incidents. LOW 5,907 Not set 4,827 Not set 1

SAF 6Robbery, dwelling burglary and theft of / from a motor

vehicle crime volume.LOW 3,441 Not set 3,713 Not set 1

HR 1108

Average number of working days lost each year to the

Council due to staff sickness absence, excluding schools-

based staff.

LOW 7.31 6.90 8.00 L Not set 1

FISP 6

Percentage of local spend data over £500 published in

line with the Council’s policy on transparency (within 30

days of month end).

HIGH 0.0% 100.0% 100.0% J 100.0% 1

FISP 1202Percentage of Council tax which should have been

collected which was collected for the financial year.HIGH 96.8% 96.0% 96.7% J 96.0% 1

FISP 1203Average processing time (in days) for all new housing

and Council tax benefit claims submitted to the Council.LOW 9.0 20.0 10.0 J 20.0 1

FISP 1219

Percentage of non-domestic rates which should have

been collected which was collected for the financial

year.

HIGH 99.1% 99.0% 99.1% J 99.0% 2

LIB 1Number of physical visits per 1,000 population to public

library premises.HIGH 6,001 6,195 5,361 L Not set 2

LIB 2Number of electronic / virtual visits to library web

pages per 1,000 population.HIGH 4,198 4,199 2,311 L 2,311 2

FCS 19Achievement of 5 or more A*-C GCSEs (or equivalent)

including English and Maths.HIGH 74.0% Not set 67.0% Not set 2

FCS 34Percentage of 16 to 19 year olds who are not in

education, employment or training (NEET). LOW 4.8% 5.0% 3.0% J - 2

FCS 66Deliver the care proceedings community budget pilot.

Average length of care proceedings (weeks).LOW 26 26 26 J 26 2

FCS 68

Meet the adoption score card targets. The average time

(days) between a local authority receiving court authority to

place a child and the local authority deciding on a match to

an adoptive family.

LOW 153 120 133 L 121 3

FCS 69

Improve employability of 16-19s. Number of schools,

colleges and other EFA funded training providers that deliver

'Programmes of Study' in the borough inspected and found

to be 'requiring improvement' - as evidenced by Ofsted

reports and Link Adviser visits.

LOW 3 4 0 J 4 3

ASC 31 Non elective hospital admissions LOW New VS 15,768 12,313 J New VS Not set 3

ASC 32Delayed transfers of care, acute days attributed to

social care (cumulative)LOW New VS 324 485 L New VS Not set 3

ASC 33 Numbers completing a reablement package HIGH New VS 1,068 609 L New VS Not set 3

ASC 34 Carers receiving an assessment or review HIGH New VS 96.0% 88.4% L New VS Not set 3

ASC 35New permanent admissions to residential care, aged

65+LOW New VS 37 31 J New VS Not set 4

ASC 36 New permanent admissions to nursing care, aged 65+ LOW New VS 38 29 J New VS Not set 4

ASC 37 Total care home weeks, residential, 65+ LOW New VS 8,029 6,734 J New VS Not set 4

End of Year 2015-16 Vital Signs (VS) - Summary ANNEX AFa

mily

an

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hild

ren

's S

erv

ice

sC

om

m S

afe

ty, I

nfo

Syst

em

s an

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SFi

nan

ce a

nd

Str

ate

gyEd

uca

tio

n a

nd

Lib

rari

es

Ad

ult

So

cial

Car

e a

nd

He

alth

(A

SC)

J - Target met K - Almost met target L - Target not met - No data 1

RBKC

Ref

Cab

inet

Po

rtfo

lio

TitleGood

is?

2014-15 Q4

Actual

2015-16 Q4

Target

2015-16 Q4

Actual

Target

met?Trend

2016-17

Q4 Target

Dash-

board

page

End of Year 2015-16 Vital Signs (VS) - Summary ANNEX A

ASC 38 Total care home weeks, nursing, 65+ LOW New VS 4,792 4,835 K New VS Not set 4

ASC 39 Adults receiving a personal budget (ex Mental Health) HIGH New VS 90% 95% J New VS Not set 4

ASC 40Proportion of adults with a personal budget receiving a

direct payment (ex Mental Health)HIGH New VS 37% 37% J New VS Not set 4

ELRS 7

Percentage of relevant land and highways that is

assessed as having fallen below an acceptable level of

cleanliness - LITTER.

LOW 3.1% 2.5% 0.8% J 2.5% 5

ELRS 8



cleanliness - DETRITUS.

LOW 2.0% 1.5% 1.0% J 1.5% 5

ELRS 9



cleanliness - GRAFITTI.

LOW 0.4% 1.0% 0.7% J 1.0% 5

ELRS 10



cleanliness - FLY POSTING.

LOW 1.4% 1.6% 4.0% L 1.6% 5

ELRS 16 Residents satisfied with parks and open spaces. HIGH 81.0% 81.0% Not set Not set 5

ELRS 19Usage at Chelsea Sports Centre and Kensington Leisure

Centre. (NEW VS)HIGH 64,338 87,370 218,196 J Not set 6

ELRS 20Live membership at Chelsea Sports Centre and

Kensington Leisure Centre. (NEW VS)HIGH 1,592 2,071 6,364 J 5,700 6

TTS 1Number of empty properties brought back into use

following Environmental Health intervention.HIGH 286 200 272 J 200 6

TTS 3Food establishments in the area which are 'broadly

compliant' with food hygiene law.HIGH 91% 65% 94% J 70% 6

TTS 6Percentage of residents’ vehicles for which CO2 ratings

are given that are below 121g.HIGH 12.69% 14.30% 15.60% J 16.20% 6

TTS 7 Number of cycle parking spaces installed on-street. HIGH 396 370 398 J 310 6

HS 4Average number of days to re-let local authority

housing - general needs.LOW 24 23 19 J 22 7

HS 9 Rent collection and arrears recovery: rent collected. HIGH 97.7% 98.1% 99.2% J 98.0% 7

HS 29Number of homes reaching the RBKC Investment

Standard.HIGH 327 1,004 933 L 1,400 7

HS 30 Repairs post-inspection pass rate (Repairs Direct). HIGH 63.5% 90.0% 92.3% J 90.0% 7

PBD 305bThe percentage of full official searches responded to

within 10 working days.HIGH 100.00% 100.00% 100.00% J 100.00% 7

Envi

ron

me

nt,

En

viro

nm

en

tal H

eal

th a

nd

Le

isu

reP

lan

nin

g P

olic

y an

d

Tra

nsp

ort

atio

nH

ou

sin

gA

SC

J - Target met K - Almost met target L - Target not met - No data 2

2015-16 End of Year Vital Signs (VS) - Dashboards ANNEX B

Target

Trend

Target

Trend

Target

Trend

Target

Trend

Target

Trend

Target

Trend

FISP 1203 Average processing time (in days) for all new housing and Council tax benefit claims submitted to the Council. Good is? LOW

Council Tax Services have worked extremely hard throughout the

year to achieve the overall collection rate of 96.7%. Some of the

activities involved issuing bills promptly to council taxpayers;

timely collection of what was due; prompt recovery of

outstanding Council Tax debts; and improvements in dealing with

Council Tax enquiries.

J

FISP 6Percentage of local spend data over £500 published in line with the Council’s policy on transparency (within 30 days of

month end).Good is? HIGH

FISP 1202 Percentage of Council tax which should have been collected which was collected for the financial year. Good is? HIGH

LOW

Number of antisocial behaviour incidents. Good is? LOW

A reduction of ASB reports to the police. The partnership will

maintain this as a priority due to risk of harm to vulnerable

residents from repeat victimisation.

u 2015-16 Targets u RBKC Outturns

This is an estimated figure as report from BT not completely

reliable. Figure reflects a significant increase in levels of absence.

This requires further investigation as this is contrary to the

reducing trend to date.

L

SAF 6 Robbery, dwelling burglary and theft of / from a motor vehicle crime volume. Good is? LOW

HR 1108Average number of working days lost each year to the Council due to staff sickness absence, excluding schools-based

staff.Good is?

SAF 3

Robbery and theft of a MV have reduced. Theft from MV and

Burglary in a Dwelling have increased.

Data is extracted from the Agresso system using a report that was

developed by BT in relation to transparency criteria. This data is

then analysed to check for anomalies, before finally carrying out

an exercise to anonymise certain information (so as to meet the

transparency guidelines) before the data is published on the

RBK&C website.

J

All targets met. The low numbers (days) show that benefit claims

are being assessed quickly thereby stopping rent and council tax

arrears from accruing. We remain one of the highest performing

Councils in London with this set of results.

J

CO

MM

UN

ITY

SA

FETY

, IN

FOR

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YST

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AN

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OR

PO

RA

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ERV

ICES

FIN

AN

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AN

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TRA

TEG

Y

1,738

3,441

1,814

3,713

3,906 3,686 3,579 3,441 3,713

0

1,000

2,000

3,000

4,000

5,000

2011-12 2012-13 2013-14 2014-15 2015-16 2014-15Mid-Year

2014-15Year-end

2015-16Mid-year

2015-16Year-end

7.98 7.31 8.00

7.70 9.40

8.32 7.31

8.00

0

2

4

6

8

10

2011-12 2012-13 2013-14 2014-15 2015-16 2014-15Mid-Year

2014-15Year-end

2015-16Mid-year

2015-16Year-end

0.0% 0.0%

100.0% 100.0%

0.0% 0.0% 0.0% 0.0%

100.0%

0%

20%

40%

60%

80%

100%

2011-12 2012-13 2013-14 2014-15 2015-16 2014-15Mid-Year

2014-15Year-end

2015-16Mid-year

2015-16Year-end

61.7%

96.8%

61.3%

96.7%

96.4% 96.3% 96.9% 96.8% 96.7%

0

0.2

0.4

0.6

0.8

1

2011-12 2012-13 2013-14 2014-15 2015-16 2014-15Mid-Year

2014-15Year-end

2015-16Mid-year

2015-16Year-end

8.0 9.011.0 10.0

15.5 15.013.0

9.0 10.0

0

5

10

15

20

25

2011-12 2012-13 2013-14 2014-15 2015-16 2014-15Mid-Year

2014-15Year-end

2015-16Mid-year

2015-16Year-end

3,466

5,907

3,283

4,827 6,807

5,907 4,827

0

2,000

4,000

6,000

8,000

2011-12 2012-13 2013-14 2014-15 2015-16 2014-15Mid-Year

2014-15Year-end

2015-16Mid-year

2015-16Year-end

1



Target

Trend

Target

Trend

Target

Trend

Target

Trend

Target

Trend

Target

Trend

FAM

ILY

AN

D C

HIL

DR

EN'S

SER

VIC

ES


J

Deliver the care proceedings community budget pilot. Average length of care proceedings (weeks). Good is? LOW


L

LIB 1 Number of physical visits per 1,000 population to public library premises. Good is? HIGH

An in year collection rate of 99.10% represents a very good

collection rate given the initial problems encountered by the

introduction of the new Income Management system. J

J

There has been a decline in performance both locally and

nationally due to changing criteria; however, Kensington and

Chelsea remains one of the top performing authorities nationally.

L

HIGH

Good is? LOWFCS 34 Percentage of 16 to 19 year olds who are not in education, employment or training (NEET).

FCS 66

Number of electronic / virtual visits to library web pages per 1,000 population.

FISP 1219 Percentage of non-domestic rates which should have been collected which was collected for the financial year. Good is? HIGH

LIB 2

Visits to RBKC were lower than last year due to a combination of new

more reliable gate counters (the new counters use shape recognition

technology which is deemed more accurate than the beam counters that

were replaced) and a drop in class visits. Class visits dropped by 14 per

cent across the borough which means that there were over 100 less visits

made by schools to libraries compared to the previous year and this

meant just under 2,000 less children visited the library with their school.

Since the improvements to the council's website were made

nearly two years ago, virtual visits to the library pages of the

council's website have seen a downward trend. This could be

seen as a positive development as it means that people maybe

finding what they are looking for with fewer clicks.

Good is? HIGH

FIN

AN

CE

AN

D S

TR

ATE

GY

EDU

CA

TIO

N A

ND

LIB

RA

RIE

S

FCS 19 Achievement of 5 or more A*-C GCSEs (or equivalent) including English and Maths. Good is?

2,987

6,001

2,675

5,361

5,887 6,001 5,361

-

2,000

4,000

6,000

8,000

2013-14 2014-15 2015-16 2014-15Mid-Year

2014-15Year-end

2015-16Mid-year

2015-16Year-end

60.3%

99.1%

59.6%

99.1%

99.1% 99.2% 99.2% 99.1% 99.1%

0.00%

20.00%

40.00%

60.00%

80.00%

100.00%

2011-12 2012-13 2013-14 2014-15 2015-16 2014-15Mid-Year

2014-15Year-end

2015-16Mid-year

2015-16Year-end

3,028

4,198

1,270

2,311

5,629

4,198

2,311

-

1,000

2,000

3,000

4,000

5,000

6,000

2013-14 2014-15 2015-16 2014-15Mid-Year

2014-15Year-end

2015-16Mid-year

2015-16Year-end

74.0%

67.0%

73.1%

79.6% 80.0%

74.0%

67.0%

60.0%

65.0%

70.0%

75.0%

80.0%

85.0%

2011-12 2012-13 2013-14 2014-15 2015-16 2014-15Mid-Year

2014-15Year-end

2015-16Mid-year

2015-16Year-end

4.3%5.6%

6.1%7.0%

5.1% 4.8%

3.0%

0

0.02

0.04

0.06

0.08

2011-12 2012-13 2013-14 2014-15 2015-16 2014-15Mid-Year

2014-15Year-end

2015-16Mid-year

2015-16Year-end

28 26 26 2645

26 26

0

10

20

30

40

50

2011-12 2012-13 2013-14 2014-15 2015-16 2014-15Mid-Year

2014-15Year-end

2015-16Mid-year

2015-16Year-end

2



Target

Trend

Target

Trend

Target

Trend

Target

Trend

Target

Trend

Target

Trend

Acute delayed transfers of care have been lower (better) than London levels for seven of the last

11 months and have recovered from a very high level in Jan 16. Delayed days over the year have

predominantly been due to nursing home availability, reflecting London-wide pressure for

dementia nursing placements.

Numbers completing reablement are still low compared to target, although reablement is similar

in volume to last year. There have been consistently good outcomes on leaving reablement over

the year - well within target.

88 per cent of carers have been assessed in the year and a very high proportion of carers receive

services, with most receiving more than just information and advice. Our work with carers will be

a key focus going forward.

Pre

-20

14

-15

(ra

te p

er

1,0

00

) L

New VS

HIGH

L

New VS

New VS


L

HIGH

FCS 68Meet the adoption score card targets. The average time (days) between a local authority receiving court authority to

place a child and the local authority deciding on a match to an adoptive family.Good is? LOW

FCS 69Improve employability of 16-19s. Number of schools, colleges and other EFA funded training providers that deliver 'Programmes of Study' in the

borough inspected and found to be 'requiring improvement' - as evidenced by Ofsted reports and Link Adviser visits.Good is? LOW

ASC 33 Numbers completing a reablement package Good is?

L

New VS

LOW


J

Delayed transfers of care, acute days attributed to social care (cumulative)

ASC 31 Non elective hospital admissions Good is? LOW

RBKC non-elective hospital admissions were around one per cent lower in 2015 than in 2014, but

the Better Care Fund target of a 4.5 per cent reduction by end of calendar year has not been met.

This is a joint target, led by the NHS.

ASC 32 Good is?

ASC 34 Carers receiving an assessment or review Good is?

J

FAM

ILY

AN

D C

HIL

DR

EN'S

SER

VIC

ESA

DU

LT S

OC

IAL

CA

RE

AN

D H

EALT

H

138153

96133

69

153133

0

50

100

150

200

2011-12 2012-13 2013-14 2014-15 2015-16 2014-15Mid-Year

2014-15Year-end

2015-16Mid-year

2015-16Year-end

8,298

12,313

5,000

7,000

9,000

11,000

13,000

15,000

17,000

2015-16Mid-year

2015-16Year-end

3.0 3.0 3.0

0.0

3.0

0.00

1

2

3

4

5

2011-12 2012-13 2013-14 2014-15 2015-16 2014-15Mid-Year

2014-15Year-end

2015-16Mid-year

2015-16Year-end

335

609

0

500

1000

1500

2015-16Mid-year

2015-16Year-end

182

485

0

100

200

300

400

500

600

2015-16Mid-year

2015-16Year-end

30%

88%

0%

20%

40%

60%

80%

100%

120%

2015-16Mid-year

2015-16Year-end

3



Target

Trend

Target

Trend

Target

Trend

Target

Trend

Target

Trend

Target

Trend

There have been significantly fewer residential admissions than the target and compared to last

year.

There have been fewer nursing care admissions although the overall number has not decreased.

**(commentary under review)**

The number of care weeks is 16 per cent below target and with the lower admissions and numbers

in residential care, this reflects the investment in short term services and a focus on supporting

people at home.

Total care home weeks, residential, 65+

ASC 40 Proportion of adults with a personal budget receiving a direct payment (ex Mental Health) Good is? HIGH

LOW

J

J


New VS

New VS

Adults receiving a personal budget (ex Mental Health) Good is? HIGH

There has been an increase in the proportion of people with a personal budget and target levels

have been surpassed.

ASC 39

K

New VS

ASC 35

ASC 37

LOW

Although the number of nursing care admissions dropped, the numbers receiving nursing care has

increased by five per cent along with a slight increase in care home weeks.

J

New VS

New permanent admissions to nursing care, aged 65+ Good is?ASC 36

J

Good is? LOWASC 38 Total care home weeks, nursing, 65+

Good is? LOW

J

New VS

Good is?

New VS

New permanent admissions to residential care, aged 65+

AD

ULT

SO

CIA

L C

AR

E A

ND

HEA

LTH

2,327

4,835

-

1,000

2,000

3,000

4,000

5,000

6,000

2015-16Mid-year

2015-16Year-end

89%95%

50%

60%

70%

80%

90%

100%

2015-16Mid-year

2015-16Year-end

36% 37%

0%

10%

20%

30%

40%

50%

2015-16Mid-year

2015-16Year-end

3,468

6,734

-

2,000

4,000

6,000

8,000

10,000

2015-16Mid-year

2015-16Year-end

9

31

0

10

20

30

40

2015-16Mid-year

2015-16Year-end

6

29

0

10

20

30

40

2015-16Mid-year

2015-16Year-end

4



Target

Trend

Target

Trend

Target

Trend

Target

Trend

Target

Trend

ELRS 10

LOW

Good is?

Surveys are carried out independently by White Green Young.

SUEZ have aligned some of the beats and introduced amended

frequencies. This can contribute to standards.


ELRS 7Percentage of relevant land and highways that is assessed as having fallen below an acceptable level of

cleanliness - LITTER.Good is?

J

Percentage of relevant land and highways that is assessed as having fallen below an acceptable level of

cleanliness - GRAFITTI.Good is?

ELRS 16 Residents satisfied with parks and open spaces. Good is? HIGH

This data is normally derived from the Annual Survey of

Londoners; although not yet available there is a London wide

comparison, but to be treated with caution due to

methodological changes that are outside of our control.

LOW

Percentage of relevant land and highways that is assessed as having fallen below an acceptable level of

cleanliness - FLY POSTING.

J

Good is? LOW

ELRS 9

ELRS 8Percentage of relevant land and highways that is assessed as having fallen below an acceptable level of

cleanliness - DETRITUS.

LOW

There was very little flyposting for the first three quarters but an

increase in the final quarter which may have been because of

posters for New Year events and dieting ads.


SUEZ have aligned some of the beats and introduced amended

frequencies. This can contribute to standards. J

L

ENV

IRO

NM

ENT,

EN

VIR

ON

MEN

TAL

HEA

LTH

AN

D L

EISU

RE

1.4% 1.4% 1.0%

4.0%

2.3% 2.1%

1.2%1.4%

4.0%

0

0.01

0.02

0.03

0.04

0.05

2011-12 2012-13 2013-14 2014-15 2015-16 2014-15Mid-Year

2014-15Year-end

2015-16Mid-year

2015-16Year-end

81.0%78.0% 80.0% 81.0% 81.0%

50%

60%

70%

80%

90%

100%

2011-12 2012-13 2013-14 2014-15 2015-16 2014-15Mid-Year

2014-15Year-end

2015-16Mid-year

2015-16Year-end

0.5%

1.6%1.6%1.3%

1.0%

0.4%0.7%

0

0.005

0.01

0.015

0.02

2011-12 2012-13 2013-14 2014-15 2015-16 2014-15Mid-Year

2014-15Year-end

2015-16Mid-year

2015-16Year-end

2.3%2.8%

2.0%

1.2%1.6%

2.0%

1.0%

0

0.005

0.01

0.015

0.02

0.025

0.03

2011-12 2012-13 2013-14 2014-15 2015-16 2014-15Mid-Year

2014-15Year-end

2015-16Mid-year

2015-16Year-end

1.7%

3.1% 2.8%

0.8%

2.6%2.1% 1.9%

3.1%

0.8%

0%

1%

2%

3%

4%

2011-12 2012-13 2013-14 2014-15 2015-16 2014-15Mid-Year

2014-15Year-end

2015-16Mid-year

2015-16Year-end

5



Target

Trend

Target

Trend

Target

Trend

Target

Trend

Target

Trend

Target

Trend

Good is? HIGH

We currently have a total of 168 Empty properties recorded

within RBKC. 109 of these properties are recorded as long term.

J

We have a high percentage of food premises rated four or five

with 944 premises being rated five. Only 42 premises are rated

zero or one and we continue to work with poor performing

businesses to help improve this.

J

Food establishments in the area which are 'broadly compliant' with food hygiene law. Good is?

Target exceeded.

J

Number of cycle parking spaces installed on-street. Good is?

TTS 6 Percentage of residents’ vehicles for which CO2 ratings are given that are below 121g. Good is? HIGH

Exceeded. This PI might need to be revised in 17-18 subject to

review of graduated parking permit charges

J

ELRS 20 Live membership at Chelsea Sports Centre and Kensington Leisure Centre. (NEW VS) Good is? HIGH

Membership at KLC continues to grow steadily since opening in

March 2015 as it has done through first year of operation. CSC

increase in growth continues since the dry-side development in

July 2014.

J

TTS 3

TTS 1 Number of empty properties brought back into use following Environmental Health intervention.

HIGH

HIGH

J

Good is?ELRS 19 Usage at Chelsea Sports Centre and Kensington Leisure Centre. (NEW VS)

Baseline used was 2013/14 usage figures. KLC was closed from

Dec 2012-Feb 2015 which affects the 2015/16 figures.

TTS 7 HIGH

ENV

IRO

NM

ENT,

EN

VIR

ON

MEN

TAL

HEA

LTH

AN

D L

EISU

RE

PLA

NN

ING

PO

LIC

Y

1,592

5,357 6,364

1,592

6,364

0

1000

2000

3000

4000

5000

6000

7000

2011-12 2012-13 2013-14 2014-15 2015-16 2014-15Mid-Year

2014-15Year-end

2015-16Mid-year

2015-16Year-end

128

286 254 272

102

358286 272

0

100

200

300

400

500

600

2011-12 2012-13 2013-14 2014-15 2015-16 2014-15Mid-Year

2014-15Year-end

2015-16Mid-year

2015-16Year-end

89% 91% 92% 94%

87% 87% 89% 91% 94%

0%

20%

40%

60%

80%

100%

2011-12 2012-13 2013-14 2014-15 2015-16 2014-15Mid-Year

2014-15Year-end

2015-16Mid-year

2015-16Year-end

64,338

165,994

218,196

64,338

218,196

0

50000

100000

150000

200000

250000

2011-12 2012-13 2013-14 2014-15 2015-16 2014-15Mid-Year

2014-15Year-end

2015-16Mid-year

2015-16Year-end

44

396

0

398559 566

440 396 398

0

100

200

300

400

500

600

2011-12 2012-13 2013-14 2014-15 2015-16 2014-15Mid-Year

2014-15Year-end

2015-16Mid-year

2015-16Year-end

12.22% 12.69%14.80% 15.60%

9.93% 11.25%12.69%15.60%

0%

5%

10%

15%

20%

2011-12 2012-13 2013-14 2014-15 2015-16 2014-15Mid-Year

2014-15Year-end

2015-16Mid-year

2015-16Year-end

6



Target

Trend

Target

Trend

Target

Trend

Target

Trend

Target

Trend

HS 4

At year end current tenant rent arrears stood at £1,035,802, against

a target of <=£984,493. Ongoing Agresso problems continue with

missing rent payments of £63,000. If this had been received directly

arrears would be below £984k. A drive in Q4 rent and arrears

collection and, to some extent, payment of refunds on service

charges for heating and hot water then applied to rent arrears, has

assisted.

J

Rent collection and arrears recovery: rent collected. Good is? HIGHHS 9

Over 200 general needs and ten sheltered accommodation homes

were relet, plus temporary accommodation units, temporary decants

and Burgess Fields. Turnaround of standard minor works void was

18.69 days. This low turnaround and decrease in the number of

properties requiring major works has meant void loss decreased

from 1.28 per cent in 2014-15 to 0.73 per cent - in monetary terms

this equates to a saving of over £250k.

J

Average number of days to re-let local authority housing - general needs. Good is? LOW

Performance improved across all categories with four of the key

Repairs Direct PIs achieving target, with the remaining two below

target but within tolerated limits and all showing improvements

when compared to outturns for 2014-15. The focus moving into

2016-17 will target continued improvement across all measures.

J

PBD 305b The percentage of full official searches responded to within 10 working days. Good is? HIGH


J

The focus this year has been on internal work (kitchens and

bathrooms). External works (windows and cavity wall insulation

which influences SAP ratings) planned for 2015-16 have been slipped

into 2016/17 to allow Section 20 leaseholder consultation processes

to take place.

L

HS 29 Number of homes reaching the RBKC Investment Standard. Good is? HIGH

HO

USI

NG

, PR

OP

ERTY

AN

D R

EGEN

ERA

TIO

N

HS 30 Repairs post-inspection pass rate (Repairs Direct). Good is? HIGH

2524

15

19

24 23 2124

19

0

5

10

15

20

25

30

2011-12 2012-13 2013-14 2014-15 2015-16 2014-15Mid-Year

2014-15Year-end

2015-16Mid-year

2015-16Year-end

99.5%97.7%

96.9%

99.2%

97.0% 97.3%98.7%

97.7%99.2%

90%

92%

94%

96%

98%

100%

2011-12 2012-13 2013-14 2014-15 2015-16 2014-15Mid-Year

2014-15Year-end

2015-16Mid-year

2015-16Year-end

63.3%63.5%

91.8% 92.3%

63.5%

92.3%

0%

20%

40%

60%

80%

100%

2011-12 2012-13 2013-14 2014-15 2015-16 2014-15Mid-Year

2014-15Year-end

2015-16Mid-year

2015-16Year-end

100.00% 100.00% 100.00% 100.00%

98.73%

99.54% 99.35%100.00% 100.00%

95%

96%

97%

98%

99%

100%

2011-12 2012-13 2013-14 2014-15 2015-16 2014-15Mid-Year

2014-15Year-end

2015-16Mid-year

2015-16Year-end

327

933

327

933

0

200

400

600

800

1,000

2011-12 2012-13 2013-14 2014-15 2015-16 2014-15Mid-Year

2014-15Year-end

2015-16Mid-year

2015-16Year-end

7

KENSINGTON AND CHELSEA: PERFORMANCE REPORT 2015-16 ANNEX C

RefD

ept

Performance indicator (PI) titleGood

is?

2014-15

Actual

2015-16

Target

2015-16

Actual

Target

met?

Annual

trend

2016-17

Target

2017-18

TargetCommentary on 2015-16 performance

SAF 3 Number of antisocial behaviour incidents. LOW 5,907 Not set 4,827 Not set Not setA reduction of ASB reports to the police. The partnership will maintain this as a priority due to risk

of harm to vulnerable residents from repeat victimisation.

SAF 6Robbery, dwelling burglary and theft of / from a

motor vehicle crime volume.LOW 3,441 Not set 3,713 Not set Not set Robbery and theft of a MV have reduced. Theft from MV and Burglary in a Dwelling have increased.

SAF 8 Overall crime volume. LOW 18,824 Not set 19,270 Not set Not setAt the time of writing, the final performance figures for the Met Police have yet to be published.

Those provided are to mid-March.

SAF 9Percentage residents stating they feel safe outside

during the day.HIGH 96.0% Not set 94.0% Not set Not set Methodological changes to the survey means previous data isn’t strictly comparable.

SAF 10Percentage residents stating they feel safe outside

after dark.HIGH 80.0% Not set 86.0% Not set Not set Methodological changes to the survey means previous data isn’t strictly comparable.

SAF 11Number of residential burglaries per 1,000

households.LOW 11.60 Not set 6.10 Not set Not set

At the time of writing, the final performance figures for the Met Police have yet to be published.

Those provided are to mid-March.

HR 1105

Percentage of the top-paid five per cent of

employees who are women, excluding schools-based

staff.

HIGH 34.5% 34.5% 41.6% J 46.0% 48.0%

First report from new system. Still validating data. Significant increase on previous year (+7.1 per

cent). Significantly more men left the top 5 per cent in 2015/16 but recruitment was closer to 50

per cent. This reflects the Council’s representation but not the overall representation of women in

senior roles due to Tri-borough management.

HR 1106


employees who are from an ethnic minority,

excluding schools-based staff.

HIGH 11.1% 11.0% 8.1% L 12.0% 14.0%First report from new system. Still validating data. Decrease on previous year (-2.9 per cent). This

reflects the Council’s representation but not the overall representation of black, Asian and minority

ethnic staff in senior roles due to Tri-borough management.

HR 1107


employees who have reported having a disability,

excluding schools-based staff.

HIGH 3.3% 3.3% 2.6% L 4.6% Not setFirst report from new system. Still validating data. Small decrease on previous year (-0.7 per cent).

This reflects the Council’s representation but not the overall representation of disabled staff in

senior roles due to tri-borough management.

HR 1108

Average number of working days lost each year to

the Council due to staff sickness absence, excluding

schools-based staff.

LOW 7.31 6.90 8.00 L Not set Not setThis is an estimated figure as report from BT not completely reliable. Figure reflects a significant

increase in levels of absence. This requires further investigation as this is contrary to the reducing

trend to date.

HR 1109Percentage of employees who have reported having

a disability, including schools-based staff.HIGH 5.4% 5.4% 3.9% L 4.5% 4.5%

First report from new system. Still validating data. This year excludes schools (all HR reporting was

outsourced to BT from 1 April 2015. From that time we have been working with the programme

team and BT to have access to the reports that we require. The current establishment report does

not include schools based staff.). No unknowns excluded as current data (Yes/No) compared with

last year 50 per cent of data “unknown”. Data not comparable with last year but in line with

previous like data measure.

HR 1110Percentage of employees who are from an ethnic

minority, including schools-based staff.HIGH 31.0% 31.0% 35.6% J 35.0% 35.0%

First report from new system. Still validating data. This year excluding schools. Significant fall in the

number of unknowns that are excluded. Significant change compared to previous year (+4.6 per

cent)

Co

mm

un

ity

Safe

tyH

um

an R

eso

urc

es

1


RefD

ept


is?

2014-15

Actual

2015-16

Target

2015-16

Actual

Target

met?

Annual

trend

2016-17

Target

2017-18


Co

mm

un

ity

Safe

ty

FISP 1 Percentage of calls answered within 30 seconds. HIGH 71.7% 84.0% 72.8% L 80.0% 80.0%

The contact centre has been operating with vacant posts due to delays in recruitment,

appointment and obtaining necessary clearances since BT has taken over management of this

process. In addition we have had an increase in queries regarding payments as a result of MSP.

Alongside this Registrars have implemented a new system which has increased our transaction

time and has not had the expected reduction in call volumes, we are working with Registrars to

identify how we can reduce telephone contact and encourage channel shift. Parking have had two

tranches of roll out for a new system which both lead to an unprecedented increase in call volumes

and average handling time. We have also seen an increase in the number of referrals into Adult

Social Care since the implementation of the Care Act; this demand has needed to be met with no

additional resource which has further reduced our capacity to answer calls.

FISP 2Percentage of people rating the service they have

received from the contact centre as 'good'.HIGH 93.2% 92.0% 93.0% J 92.0% 92.0% Performance for indicator has remained stable, above the agreed target.

FISP 3Percentage of people visiting the customer service

centre seen within 20 minutes.HIGH 91.0% 85.0% 90.0% J 85.0% 85.0% Performance for indicator has remained stable, above the agreed target.

FISP 4Percentage of people rating the service they have

received in the customer service centre as 'good'.HIGH 80.2% 80.0% 78.8% K 80.0% 80.0%

Performance for indicator is slightly below target. This is due to the difficulties in obtaining

feedback face to face; activities are being undertaken to identify how we can increase the volume

of feedback gained in the Customer Service Centre.

FISP 5Percentage of people rating the customer service

centre as 'right first time'.HIGH 97.5% 95.0% 95.4% J 95.0% 95.0% Performance has improved and is now above the agreed target.

FISP 6

Percentage of local spend data over £500 published

in line with the Council’s policy on transparency

(within 30 days of month end).

HIGH 0.0% 100.0% 100.0% J 100.0% 100.0%

Data is extracted from the Agresso system using a report that was developed by BT in relation to

transparency criteria. This data is then analysed to check for anomalies, before finally carrying out

an exercise to anonymise certain information (so as to meet the transparency guidelines) before

the data is published on the RBK&C website.

FISP 7Time taken to process housing benefit / council tax

benefit new claims and change events.LOW 4 13 3 J 13 13

All targets met. The low numbers (days) show that benefit claims are being assessed quickly

thereby stopping rent and council tax arrears from accruing. We remain one of the highest

performing Councils in London with this set of results.

FISP 1202Percentage of Council tax which should have been

collected which was collected for the financial year.HIGH 96.8% 96.0% 96.7% J 96.0% 96.0%

Council Tax Services have worked extremely hard throughout the year to achieve the overall

collection rate of 96.7%. Some of the activities involved issuing bills promptly to council taxpayers;

timely collection of what was due; prompt recovery of outstanding Council Tax debts; and

improvements in dealing with Council Tax enquiries.

FISP 1203

Average processing time (in days) for all new housing

and Council tax benefit claims submitted to the

Council.

LOW 9 20 10 J 20 20All targets met. The low numbers (days) show that benefit claims are being assessed quickly



FISP 1204

Average processing time (days) for all written

changes in circumstances which require a new

decision on benefit entitlement.

LOW 4 11 3 J 11 11All targets met. The low numbers (days) show that benefit claims are being assessed quickly



FISP 1216Percentage of calls answered via the contact centre

telephony system.HIGH 90.80% 90.00% 85.00% K 90.00% 90.00% Performance for indicator has remained stable, above the agreed target.

FISP 1219

Percentage of non-domestic rates which should have

been collected which was collected for the financial

year.

HIGH 99.1% 99.0% 99.1% J 99.0% 99.0%An in year collection rate of 99.10% represents a very good collection rate given the initial

problems encountered by the introduction of the new Income Management system.

Fin

ance

an

d In

form

atio

n S

yste

ms

Fin

ance

, In

form

atio

n S

yste

ms

and

Pro

pe

rty

2


RefD

ept


is?

2014-15

Actual

2015-16

Target

2015-16

Actual

Target

met?

Annual

trend

2016-17

Target

2017-18


Co

mm

un

ity

Safe

tyLIB 1Number of physical visits per 1,000 population to

public library premises.HIGH 6,001 6,195 5,361 L Not set Not set

Visits to RBKC were lower than last year due to a combination of new more reliable gate counters

(the new counters use shape recognition technology which is deemed more accurate than the

beam counters that were replaced) and a drop in class visits. Class visits dropped by 14 per cent

across the borough which means that there were over 100 less visits made by schools to libraries

compared to the previous year and this meant just under 2,000 less children visited the library with

their school.

LIB 2Number of electronic / virtual visits to library web

pages per 1,000 population.HIGH 4,198 4,199 2,311 L 2,311 Not set

Since the improvements to the council's website were made nearly two years ago, virtual visits to

the library pages of the council's website have seen a downward trend. This could be seen as a

positive development as it means that people maybe finding what they are looking for with fewer

clicks.

LIB 3Total number of library issues (physical) per 1,000

population.HIGH 3,950 3,909 3,918 J Not set Not set

The number of items borrowed remained stable and did not decline as might have been

anticipated. Nationally library hard copy loans are in overall decline due to channel shift. Borrowing

levels have been maintained in RBKC, in part due to better promotion of stock

LIB 4Number of electronic library issues per 1,000

population.HIGH 16 18 51 J Not set Not set

E-book loans increased significantly although number overall remains low in comparison with loan

of printed items. This is likely to change over time as collections are improved and borrowing made

easier, as well as with wider public awareness of the library e-offer

LIB 5Total recorded number of hours of workstation

usage.HIGH 758.00 Not set 745.00 Not set Not set

The service currently aims to have the computers in use at least 50 per cent of the time available.

However the service is reviewing the IT offer which includes the type of device provided and the

expectation is that after the review the offer provided will result in higher usage.

LIB 7 Library expenditure per visit. LOW 3.01 Not set 7.41 Not set Not setCompared to other local authorities the cost per visit is high. This is partly a reflection of a small

borough population supporting library infrastructure but also a need to further reduce costs and

increase visitor numbers/usage and action planning to address this is underway.

Lib

rari

es

3


RefD

ept


is?

2014-15

Actual

2015-16

Target

2015-16

Actual

Target

met?

Annual

trend

2016-17

Target

2017-18


Co

mm

un

ity

Safe

ty

FCS 10

Stability of placements of looked after children:

percentage of children looked after at 31 March with

three or more placements during the year.

LOW 11.4% 10.0% 5.0% J 10.0% 10.0% No commentary received

FCS 11

Stability of placements of looked after children:

percentage of children looked after continuously for

2.5 years at 31 March in the same placement for at

least 2 years.

HIGH 77% 80% 80% J 80% 80% No commentary received

FCS 12

Percentage of Child Protection Plans lasting two

years or more at 31 March and for child protection

plans which have ended during the year.

LOW 8.5% 5.0% 5.3% K - - No commentary received

FCS 13Percentage children having a child protection plan

for a second or subsequent time.LOW 18.8% 13.0% 12.3% J 10.0% 10.0% No commentary received

FCS 14Percentage child protection cases reviewed within

the required timescales.HIGH 98.0% 100.0% 97.6% K 100.0% 100.0% No commentary received

FCS 18Achievement at Level 4 or above in both English and

Maths at KS2.HIGH 86.0% Not set 91.0% 0.0% 0.0%

There has been a steady improvement in performance at KS2; borough performance also remains

considerably above the national average.

FCS 19Achievement of 5 or more A*-C GCSEs (or

equivalent) including English and Maths.HIGH 74.0% Not set 67.0% 0.0% 0.0%

There has been a decline in performance both locally and nationally due to changing criteria;

however, Kensington and Chelsea remains one of the top performing authorities nationally.

FCS 24

Narrowing the gap between the lowest achieving 20

per cent in the Early Years Foundation Stage Profile

and the rest.

LOW 33.6% Not set 29.9% 0.0% 0.0% The gap has declined (improved) and is also below nationally.

FCS 27Looked after children reaching Level 4 in English at

KS2.HIGH 100.0% 85.0% 100.0% J 85.0% 85.0% No commentary received

FCS 28Looked after children reaching Level 4 in Maths at

KS2.HIGH 100.0% 85.0% 100.0% J - - No commentary received

FCS 29

Looked after children achieving five or more A*-C

GCSEs (or equivalent) including English and Maths at

KS4.

HIGH 8.0% 59.0% 25.0% L 25.0% 25.0% No commentary received

FCS 32 Rate of permanent exclusions from school. LOW 0.03% Not set 0.07% 0.00% 0.00% Permanent exclusions remain small in number; just four in 2014/15 and eight in 2015/16.

FCS 34Percentage of 16 to 19 year olds who are not in

education, employment or training (NEET). LOW 4.8% 5.0% 3.0% J - - No commentary received

FCS 36Percentage care leavers in employment, education

or training.HIGH 54.0% 65.0% 54.0% L 65.0% 65.0% No commentary received

FCS 64 Adoption placements within 12 months. HIGH 100.0% 80.0% 100.0% J - - No commentary received

FCS 65

The number of persistently absent pupil enrolments

as a percentage of the total number of local

authority maintained secondary school pupil

enrolments.

LOW 4.9% Not set 3.9% 0.0% 0.0%This represents a considerable improvement compared to the previous year, and was also below

the national average.

Fam

ily a

nd

Ch

ildre

n's

Ser

vice

s

4


RefD

ept


is?

2014-15

Actual

2015-16

Target

2015-16

Actual

Target

met?

Annual

trend

2016-17

Target

2017-18


Co

mm

un

ity

Safe

ty

FCS 66Deliver the care proceedings community budget

pilot. Average length of care proceedings (weeks).LOW 26 26 26 J 26 26 No commentary received

FCS 67Deliver the Troubled Families Programme.

Percentage of families turned around. (NEW VS) HIGH 100.0%

Remove till

16-17

Remove till

16-17

Remove

till 16-17

Remove

till 16-17

Remove till

16-17

Remove till

16-17Remove till 16-17

FCS 68

Meet the adoption score card targets. The average

time (days) between a local authority receiving court

authority to place a child and the local authority

deciding on a match to an adoptive family.

LOW 153 120 133 L 121 121 No commentary received

FCS 69

Improve employability of 16-19s. Number of schools,

colleges and other EFA funded training providers

that deliver 'Programmes of Study' in the borough

inspected and found to be 'requiring improvement' -

as evidenced by Ofsted reports and Link Adviser

visits.

LOW 3 4 0 J 4 4 No commentary received

PH 1Percentage opiate users not re-presenting within six

months of successful completion of drug treatment.HIGH 9.77% -

Published

end of Nov

2016 Not set Not set

RBKC has reconfigured drug and alcohol services to provide a sustainable system which delivers an

enhanced community offer. This new model, which went live in April 2016, will work in partnership

with the Primary Care Support Service to improve access to well-being initiatives, recovery

opportunities and meaningful activities.

PH 2

Percentage non-opiate users not re-presenting

within six months of successful completion of drug

treatment.

HIGH 38.44% -

Published

end of Nov

2016 Not set Not set

The newly commissioned drug and alcohol services will provide a greater focus on early

identification and recovery support increasing the system's ability to respond to a range of

substance misuse.

PH 3

Number NHS 'stop smoking service' clients reporting

they are not smoking four weeks after setting a quit

date.

HIGH 640 877 869 K - - No commentary received

PH 4Eligible population (aged 40 to 74) who received an

NHS Health Check.HIGH 4,479 6,952 5,821 L - - No commentary received

ASC 1Rate of hospital admissions per 100,000 for alcohol-

related harm.LOW 421.04 -

Not yet

released Not set Not setA new RBKC alcohol service went live on the 1st April 2016. This new outward facing model will

invest in services to identify alcohol misuse as well as increasing the capacity for treatment.

ASC 31 Non elective hospital admissions LOW New VS 15,768 12,313 J Not set Not setRBKC non-elective hospital admissions were around one per cent lower in 2015 than in 2014, but

the Better Care Fund target of a 4.5 per cent reduction by end of calendar year has not been met.

This is a joint target, led by the NHS.

ASC 32Delayed transfers of care, acute days attributed to

social care (cumulative)LOW New VS 324 485 L Not set Not set

Acute delayed transfers of care have been lower (better) than London levels for seven of the last 11

months and have recovered from a very high level in Jan 16. Delayed days over the year have

predominantly been due to nursing home availability, reflecting London-wide pressure for

dementia nursing placements.

ASC 33 Numbers completing a reablement package HIGH New VS 1,068 609 L Not set Not setNumbers completing reablement are still low compared to target, although reablement is similar in

volume to last year. There have been consistently good outcomes on leaving reablement over the

year - well within target.

ASC 34 Carers receiving an assessment or review HIGH New VS 96% 88% K Not set Not set88 per cent of carers have been assessed in the year and a very high proportion of carers receive

services, with most receiving more than just information and advice. Our work with carers will be a

key focus going forward.

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ASC 35New permanent admissions to residential care, aged

65+LOW New VS 37 31 J Not set Not set

There have been significantly fewer residential admissions than the target and compared to last

year.

ASC 36New permanent admissions to nursing care, aged

65+LOW New VS 38 29 J Not set Not set

There have been fewer nursing care admissions although the overall number has not decreased.

**(commentary under review)**

ASC 37 Total care home weeks, residential, 65+ LOW New VS 8,029 6,734 J Not set Not setThe number of care weeks is 16 per cent below target and with the lower admissions and numbers

in residential care, this reflects the investment in short term services and a focus on supporting

people at home.

ASC 38 Total care home weeks, nursing, 65+ LOW New VS 4,792 4,835 K Not set Not setAlthough the number of nursing care admissions dropped, the numbers receiving nursing care has

increased by five per cent along with a slight increase in care home weeks.

ASC 39Adults receiving a personal budget (ex Mental

Health)HIGH New VS 90% 95% J Not set Not set

There has been an increase in the proportion of people with a personal budget and target levels

have been surpassed.

ASC 40Proportion of adults with a personal budget

receiving a direct payment (ex Mental Health)HIGH New VS 37% 37% J Not set Not set No commentary received

ELRS 1Municipal recycling rate - including ash recycled

from EfW facility.HIGH 43.47% 40.00% 42.30% J 40.00% Not set

The figures have yet to be finalised and may well be higher. The total weight of recycled materials

continues to fall and reflects a trend rather than a one-off blip.

ELRS 3Percentage household waste sent for reuse,

recycling and composting. HIGH 23.72% 24.50% 21.20% L 22.30% Not set

Performance for Nov and June was encouraging but total weights of materials continues to fall e.g.

less glass is being recycled. Officers have increased and improved communications on recycling

including wraparound coverage in the Royal Borough News and a recycling guide in the Council Tax

letters.

ELRS 4 Kilograms of residual waste per household. LOW 459 458 470 K 458 Not setTarget was missed by 7.32kg per household. Variable performance across the year with some good

months e.g. Jan and March but other poor months. Better communication on recycling is planned.

See above.

ELRS 5 Satisfaction with refuse collection. HIGH 76.00% 76.00% - 76.00% Not setThis data is normally derived from the Annual Survey of Londoners; although not yet available

there is a London wide comparison, but to be treated with caution due to methodological changes

that are outside of our control.

ELRS 6Reduction on the Council's carbon and greenhouse

gas emissions (weather corrected).HIGH 24.30% - - 30.00% Not set On target to meet the interim 2016-17 target.

ELRS 7


assessed as having fallen below an acceptable level

of cleanliness - LITTER.

LOW 3.1% 2.5% 0.8% J 2.5% Not setSurveys are carried out independently by White Green Young. SUEZ have aligned some of the beats

and introduced amended frequencies. This can contribute to standards.

ELRS 8



of cleanliness - DETRITUS.

LOW 2.0% 1.5% 1.0% J 1.5% Not setSurveys are carried out independently by White Green Young. SUEZ have aligned some of the beats

and introduced amended frequencies. This can contribute to standards.

ELRS 9



of cleanliness - GRAFITTI.

LOW 0.4% 1.0% 0.7% J 1.0% Not set Surveys are carried out independently by White Green Young.

ELRS 10



of cleanliness - FLY POSTING.

LOW 1.4% 1.6% 4.0% L 1.6% Not setThere was very little flyposting for the first three quarters but an increase in the final quarter which

may have been because of posters for New Year events and dieting ads.

ELRS 13 Number of parks with a Green Flag Award. HIGH 10 10 - 10 Not set

Judging for the Green Flag awards takes place in June/July and the results are announced in

August. Royal Borough parks with green flags are: Little Wormwood Scrubs, Kensington Memorial

Park, Tavistock Gardens, Emslie Horniman's Pleasance, Avondale Park, Holland Park, St Luke's

Gardens, Westfield Park, Cremorne Gardens, and Gunnersbury Cemetery.

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ELRS 15Adult participation in sport and active recreation (30

minutes on at least 12 days out of four weeks).HIGH 43.9% 28.0% 27.9% K Not set Not set

The Active People Survey measures the number of people taking part in sport and active recreation

across the nation. The data for this indicator is published annually by Sport England in March and is

for the period Oct 2015 -Oct 2015.

ELRS 16 Residents satisfied with parks and open spaces. HIGH 81.0% 81.0% Not set Not set Not setThis data is normally derived from the Annual Survey of Londoners; although not yet available

there is a London wide comparison, but to be treated with caution due to methodological changes

that are outside of our control.

ELRS 19Usage at Chelsea Sports Centre and Kensington

Leisure Centre. (NEW VS)HIGH 64,338 87,370 218,196 J Not set Not set

Baseline used was 2013/14 usage figures. KLC was closed from Dec 2012-Feb 2015 which affects

the 2015/16 figures.

ELRS 20Live membership at Chelsea Sports Centre and

Kensington Leisure Centre. (NEW VS)HIGH 1,592 2,071 6,364 J 5,700 Not set

Membership at KLC continues to grow steadily since opening in March 2015 as it has done through

first year of operation. CSC increase in growth continues since the dry-side development in July

2014.

TTS 1Number of empty properties brought back into use

following Environmental Health intervention.HIGH 286 200 272 J 200 Not set

We currently have a total of 168 Empty properties recorded within RBKC. 109 of these properties

are recorded as long term.

TTS 2Percentage of noise and nuisance complaints

resolved within 90 days.HIGH 80.3% 70.0% 86.0% J 70.0% Not set Within target

TTS 3Food establishments in the area which are 'broadly

compliant' with food hygiene law.HIGH 91% 65% 94% J 70% Not set

We have a high percentage of food premises rated four or five with 944 premises being rated five.

Only 42 premises are rated zero or one and we continue to work with poor performing businesses

to help improve this.

TTS 4 Percentage of children travelling to school by car. LOW 24.00% 22.30% 20.00% J 21.80% Not set*Please note that whilst this figure is correct at the current time, this indicator is based on the

school academic year, so final figures for 2016-17 will not be available until July.

TTS 5 Number of Car Club members in the borough. HIGH 6,930 7,700 7,461 K 8,000 Not setAlthough still falling short of targets that were set some time ago, this is encouraging growth given

that we have not increased the number of on-street bays. The member per bay ratio has improved.

TTS 6Percentage of residents’ vehicles for which CO2

ratings are given that are below 121g.HIGH 12.69% 14.30% 15.60% J 16.20% Not set

Exceeded. This PI might need to be revised in 17-18 subject to review of graduated parking permit

charges

TTS 7 Number of cycle parking spaces installed on-street. HIGH 396 370 398 J 310 Not set Target exceeded.

TTS 8Number of adult cycling sessions delivered to people

who live, work or study in the borough.HIGH 415 505 529 J 510 Not set Target exceeded.

HS 4Average number of days to re-let local authority

housing - general needs.LOW 24 23 19 J 22 Not set

Over 200 general needs and ten sheltered accommodation homes were relet, plus temporary

accommodation units, temporary decants and Burgess Fields. Turnaround of standard minor works

void was 18.69 days. This low turnaround and decrease in the number of properties requiring

major works has meant void loss decreased from 1.28 per cent in 2014-15 to 0.73 per cent - in

monetary terms this equates to a saving of over £250k.

HS 9 Rent collection and arrears recovery: rent collected. HIGH 97.7% 98.1% 99.2% J 98.0% Not set

At year end current tenant rent arrears stood at £1,035,802, against a target of <=£984,493.

Ongoing Agresso problems continue with missing rent payments of £63,000. If this had been

received directly arrears would be below £984k. A drive in Q4 rent and arrears collection and, to

some extent, payment of refunds on service charges for heating and hot water then applied to rent

arrears, has assisted.

HS 17Number of households living in temporary

accommodation (P1E definition).LOW 1,793 Not set 1,836 Not set Not set

There was a slight drop in the P1E numbers between Q1 and Q2 2015-16 but from Q3 onwards the

numbers started to rise again as expected.

HS 19Number of homeless acceptances (households the

Council accepts full duty to re-house).LOW 402 680 548 J 680 Not set There has been a 36 per cent increase in acceptances from the previous year.

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HS 26 Percentage of units available for letting but vacant. LOW 0.67% 0.65% 0.71% K Not set Not setA slight increase in the number of properties undergoing major works resulted in a higher level of

voids due to longer turnaround time, plus some delays with allocations due to vulnerable

applicants.

HS 27 Percentage rent collected (excluding arrears). HIGH 99.65% 99.96% 101.07% J 100.00% Not set

At year end current tenant rent arrears stood at £1,035,802, against a target of <=£984,493.

Ongoing Agresso problems continue with missing rent payments of £63,000. If this had been

received directly arrears would be below £984k. A drive in Q4 rent and arrears collection and, to

some extent, payment of refunds on service charges for heating and hot water then applied to rent

arrears, has assisted. (H9 commentary)

HS 28Number of families in B&B accommodation over six

weeks.LOW 0 0 4 L 0 0

Of the four families in B&B in Q4, two were found to be intentionally homeless and under review,

one refused a suitable TA and lost their appeal and one was under investigation and failed to

attend an appointment for an offer of alternative accommodation out of London.

HS 29Number of homes reaching the RBKC Investment

Standard.HIGH 327 1,004 933 L 1,400 Not set

The focus this year has been on internal work (kitchens and bathrooms). External works (windows

and cavity wall insulation which influences SAP ratings) planned for 2015-16 have been slipped into

2016/17 to allow Section 20 leaseholder consultation processes to take place.

HS 30 Repairs post-inspection pass rate (Repairs Direct). HIGH 63.5% 90.0% 92.3% J 90.0% Not set

Performance improved across all categories with four of the key Repairs Direct PIs achieving target,

with the remaining two below target but within tolerated limits and all showing improvements

when compared to outturns for 2014-15. The focus moving into 2016-17 will target continued

improvement across all measures.

PBD 1Processing of planning applications: within 8 weeks

for 'minor' applications.HIGH 77.00% 80.00% 84.00% J 80.00% 80.00% No commentary received

PBD 2Processing of planning applications: within 8 weeks

for 'other' applications.HIGH 80.00% 80.00% 83.00% J 80.00% 80.00% No commentary received

PBD 305bThe percentage of full official searches responded to

within 10 working days.HIGH 100.00% 100.00% 100.00% J 100.00% 100.00% No commentary received

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KENSINGTON AND CHELSEA: PERFORMANCE REPORT CPI REFRESH FOR 2016-17 ANNEX D

RBKC

Ref

Vital

SignPI Title

Good

is?PI type Format Decimal

2015-16

Target Q4

2015-16

Actual Q4

2016-17

Target Q2

2016-17

Target Q4

2017-18

TargetRETAIN for 2016-17?

HR 1109 -Percentage of employees who have reported having a

disability, including schools-based staff.HIGH

Year to date

(average)% 1 5.4% 3.9% 4.1% 4.5% 4.5%

Yes - recommend amending the method of calculation to the London Council Survey definition (not old

BVPI), so data is comparable with other reporting and can be benchmarked.

HR 1110 -Percentage of employees who are from an ethnic minority,

including schools-based staff.HIGH

Year to date

(average)% 1 31.0% 35.6% 35.0% 35.0% 35.0%

Yes - recommend amending the method of calculation to the London Council Survey definition (not old

BVPI), so data is comparable with other reporting and can be benchmarked.

FCS 12 -

Percentage of Child Protection Plans lasting two years or

more at 31 March and for child protection plans which have

ended during the year.

LOW Snapshot % 1 5.00% 5.30% - - - No - delete

FCS 27 - Looked after children reaching Level 4 in English at KS2. HIGHAnnual

(financial)% 1 85.0% 100.0% 85.0% 85.0% 85.0%

Yes - Retain and Reword to Looked after children reaching achieving nationally expected standards of

attainment at KS2.

FCS 28 - Looked after children reaching Level 4 in Maths at KS2. HIGHAnnual

(financial)% 1 85.0% 100.0% - - - No - delete

FCS 29 -Looked after children achieving five or more A*-C GCSEs (or

equivalent) including English and Maths at KS4.HIGH

Annual

(school year)% 1 59.0% 25.0% 25.0% 25.0% 25.0%

Yes - Retain and Reword to Looked after children achieving grade 5 or above in the new grading

structure.

FCS 34 YPercentage of 16 to 19 year olds who are not in education,

employment or training (NEET). LOW Snapshot % 1 5.0% 3.0% - - - Yes - Retain and Reword to be confirmed once announced by DfE

FCS 63 - First time entrants to the Youth Justice System. LOWYear to date

(average)Number 1 Not set - - - - No - delete

FCS 64 - Adoption placements within 12 months. HIGHYear to date

(average)% 1 80.0% 100.0% - - - No - delete

FCS 67 HoldDeliver the Troubled Families Programme. Percentage of

families turned around. (NEW VS) HIGH

Year to date

(cumulative)% 1

Remove till

16-17

Remove till

16-17

Remove till

16-17

Remove till

16-17

Remove till

16-17Yes - Remove till 16-17

FCS 69 Y

Improve employability of 16-19s. Number of schools, colleges

and other EFA funded training providers that deliver

'Programmes of Study' in the borough inspected and found to

be 'requiring improvement' - as evidenced by Ofsted reports

and Link Adviser visits.

LOW Termly Number 0 4 0 Not set 4 4 Yes - Reword

ELRS 21 YProportion of RBKC residents that have visited InTransit

(NEW VS)HIGH

Year to date

(average)% 1 25.0% 69.00% Not set Not set Not set Removed

ELRS 22 YProportion of RBKC residents that have visited Nour (NEW

VS)HIGH

Year to date

(average)% 1 25.0% 80.00% Not set Not set Not set Removed

ELRS 23 YProportion of RBKC residents that have visited: Sing to live,

Live to sing (NEW VS)HIGH

Year to date

(average)% 1 1.0% Not set Not set Not set Not set Removed

TTS 1 YNumber of empty properties brought back into use following

Environmental Health intervention.HIGH

Year to date

(cumulative)Number 0 200 272 Not set 200 Not set

Yes - Amended: Existing targets are not representative. Change target to reflect current picture to an

annual target of 10%

TTS 2 -Percentage of noise and nuisance complaints resolved within

90 days.HIGH

Year to date

(average)% 1 70.0% 86.0% Not set 70.0% Not set No - Not reflective of the call volumes or type of core complaint

TTS 6 YPercentage of residents’ vehicles for which CO2 ratings are

given that are below 121g.HIGH

Year to date

(average)% 2 14.30% 15.60% Not set 16.20% Not set Yes - subject to a review

TTS 9 -Air quality Objective for Nitrogen Dioxide: annual mean of

40µg/m3 (wording yet to be agreed)LOW

Year to date

(average)Number 0 New New Not set Not set Not set New

TTS 10 -Air quality objective for Particulate Matter (PM10): annual

mean of 40µg/m3 (wording yet to be agreed)LOW

Year to date


TTS 11 -

The rate of complaints about noise per thousand of population

per annum reduced by 2% on previous year (wording yet to

be agreed)

LOWYear to date


TTS 12 -

The number of construction site inspections for compliance

with the Code of Construction Practice: 100 per quarter

(wording yet to be agreed)

LOWYear to date

(average)% 0 New New Not set Not set Not set New

HS 17 -Number of households living in temporary accommodation

(P1E definition).LOW Snapshot Number 0 Not set 1,836 Not set Not set Not set

Yes - we wish to change the PI to reflect total numbers in TA as this PI shows a different TA figure to

those used to report to members. The new PI would be - Total number of households living in temporary

accommodation.

FCS 70 - Percentage care leavers in suitable accommodation. HIGHYear to date

(average)% 1 New 76.9% 80% 80% 80%

New - Information for the indicator is reported quarterly. Provisional year end performance for 2015-16

is 77% which is marginally below the national rate of 80%. The current rate represents an improvement

from 70% in 2014-15.

1

KENSINGTON AND CHELSEA: PERFORMANCE REPORT CPI REFRESH FOR 2016-17 ANNEX D

FCS 71 -The percentage of former relevant young people who were in

higher educationHIGH

Year to date

(average)% 0 New 7% 15% 15% 15%

New - Information for this measure will be reported on an annual basis in December based on the

September cohort. Activities in place include targeted support for those aspiring to university. Training of

Social Workers to support young people in higher education.

FCS 72 -Continuity of Social Worker: % of cases that have two or less

social workers in an episode of Social Work intervention.LOW

Year to date

(average)% 0 New 82% 80% 80% 80%

New - 6 monthly reporting from Practice week analysis. Of the cases sampled during the November

2015 practice week 82% of families had two or fewer social workers compared which is comparable to

the rate of 84% in November 2014.

FCS 73 -Young people’s destinations following completion of KS5

(level 3 qualifications)HIGH

Year to date

(average)% 0 85% Not set 85% 85% 85%

New - This measure indicates the Overall education or employment /training destination for KS5 and

indicated the proportion of students who have, for the first two terms (October to March), been in a

combination of sustained; education, employment/training,education/employment/training. The most

recent national information is for 2014 and indicates RBKC performance as 82% compared to a national

rate of 79%.

PBD 1 YProcessing of planning applications: within 8 weeks for 'minor'

applications.HIGH

Year to date

(average)% 0 80% 84% 80% 80% 80% Yes - changed to VS

PBD 2 YProcessing of planning applications: within 8 weeks for 'other'

applications.HIGH

Year to date

(average)% 0 80% 83% 80% 80% 80% Yes - changed to VS

PBD 3 YDeciding planning applications: within 13 weeks for 'major'

applications.HIGH

Year to date

(average)% 0 New VS New VS New VS New VS New VS New VS

PBD 305b -The percentage of full official searches responded to within 10

working days.HIGH

Year to date

(average)% 0 100% 100% 100% 100% 100% Yes - Change to PI

2

cabinet june 2016 report by the consultation and ... · 1.4 for nine vital signs, 2015-16 targets...

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