cabinet office · cabinet office will take action on the results from this survey 44% b53. where i...

Engagement Index

65%

Difference from previous survey -1 ²

Difference from CS2019 +1 ²

Difference from CS High Performers

-2 ²

My work

77%


Difference from CS2019 0


-3 ²

Organisational objectives and

purpose

74%


Difference from CS2019 -9 ²


-12 ²

My manager

71%

Difference from previous survey 0



-3 ²

My team

84%

Difference from previous survey 0



0

Learning and development

53%




-6 ²

Inclusion and fair treatment

79%




-3 ²

Resources and workload

73%

Difference from previous survey +1 ²

Difference from CS2019 0 ²


-4 ²

Pay and benefits

30%




-12 ²

Leadership and managing change

47%




-10 ²

² Statistically significant difference from comparison

Civil Service People Survey 2019Returns : 4,279 Response rate : 90%

Cabinet Office

70% 73% 63% 35%

W01. Overall, how satisfied are you with your life nowadays?

W02. Overall, to what extent do you feel that

the things you do in your life are worthwhile?

W03. Overall, how happy did you feel

yesterday?

W04. Overall, how anxious did you feel

yesterday?

Wellbeing% responding positively to W01 - W03

Proxy Stress Index PERMA Index

28% 75%

% responding negatively to W04

Discrimination, bullying and harassment% responding Yes

14% E01. Have you been discriminated against at work, in the past 12 months?

% responding No % responding Prefer not to say

Taking action

% responding positively % responding negatively% responding neutrally

56%B52. I believe that Senior Civil Servants in the Cabinet Office will take action on the results from this survey

44% B53. Where I work, I think effective action has been taken on the results of the last survey

15% E03. Have you been bullied or harassed at work, in the past 12 months?

transformation.enginegroup.com Cabinet Office 2019 |


Cabinet Office

Headline scores

Highest positive scoring questions

% Positive

B01 I am interested in my work

90%

B31 I have the skills I need to do my job effectively

89%

B54 I am trusted to carry out my job effectively

89%

B18 The people in my team can be relied upon to help when things get difficult in my job

86%

B09 My manager is considerate of my life outside work

86%

Highest neutral scoring questions

% Neutral

B40 I believe that the Cabinet Office Board has a clear vision for the future of the Cabinet Office

50%

B43 When changes are made in the Cabinet Office they are usually for the better

48%

B53 Where I work, I think effective action has been taken on the results of the last survey

38%

B17 Poor performance is dealt with effectively in my team

38%

B41 Overall, I have confidence in the decisions made by the Cabinet Office's Senior Civil Servants

35%

Highest negative scoring questions

% Negative

B37 Compared to people doing a similar job in other organisations I feel my pay is reasonable

59%

B35 I feel that my pay adequately reflects my performance

51%

B36 I am satisfied with the total benefits package

44%

B42 I feel that change is managed well in the Cabinet Office

29%

B45 I have the opportunity to contribute my views before decisions are made that affect me

29%

Please note that only questions B01-B60 are included in the above rankings



Cabinet Office

All questions by theme ² indicates statistically significant difference from comparison

^ indicates a variation in question wording from your previous survey

My work 77% -1 ²Difference from previous survey

Strongly agree

Agree Neither Disagree Strongly disagree

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B01 I am interested in my work 90% -1 ² 0 ² -3 ²

B02 I am sufficiently challenged by my work 78% -3 ² -2 ² -5 ²

B03 My work gives me a sense of personal accomplishment 77% -2 ² -1 ² -3 ²

B04 I feel involved in the decisions that affect my work 62% 0 +2 ² -2 ²

B05 I have a choice in deciding how I do my work 78% -1 ² 0 -4 ²

Organisational objectives and purpose 74% -2 ²

Difference from previous survey

Strongly agree


B06 I have a clear understanding of the Cabinet Office's objectives 73% -2 ² -9 ² -13 ²

B07 I understand how my work contributes to the Cabinet Office's objectives 76% -2 ² -8 ² -12 ²



Cabinet Office



My manager 71% 0Difference from previous survey

Strongly agree


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B08 My manager motivates me to be more effective in my job 75% 0 +3 ² 0 ²

B09 My manager is considerate of my life outside work 86% 0 -1 ² -3 ²

B10 My manager is open to my ideas 84% 0 +1 ² -2 ²

B11 My manager helps me to understand how I contribute to the Cabinet Office's objectives 61% -2 ² -6 ² -11 ²

B12 Overall, I have confidence in the decisions made by my manager 78% +1 +1 ² -2 ²

B13 My manager recognises when I have done my job well 81% +1 ² +1 ² -2 ²

B14 I receive regular feedback on my performance 69% +2 ² +1 ² -3 ²

B15 The feedback I receive helps me to improve my performance 66% +1 ² +2 ² -1 ²

B16 I think that my performance is evaluated fairly 68% +2 ² 0 -4 ²

B17 Poor performance is dealt with effectively in my team 40% -1 0 -3 ²



Cabinet Office



My team 84% 0Difference from previous survey

Strongly agree


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B18 The people in my team can be relied upon to help when things get difficult in my job 86% 0 0 -2 ²

B19 The people in my team work together to find ways to improve the service we provide 85% 0 +3 ² -1 ²

B20 The people in my team are encouraged to come up with new and better ways of doing things 81% 0 +5 ² +1 ²

Learning and development 53% -1 ²


Strongly agree


B21 I am able to access the right learning and development opportunities when I need to 61% -2 ² -4 ² -10 ²

B22 Learning and development activities I have completed in the past 12 months have helped to improve my performance 51% -2 ² -4 ² -9 ²

B23 There are opportunities for me to develop my career in the Cabinet Office 55% -1 ² +4 ² -3 ²

B24 Learning and development activities I have completed while working for the Cabinet Office are helping me to develop my career 48% -1 -2 ² -8 ²



Cabinet Office



Inclusion and fair treatment 79% -1 ²


Strongly agree


% P

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B25 I am treated fairly at work 82% -1 ² 0 -2 ²

B26 I am treated with respect by the people I work with 85% -1 ² -1 ² -3 ²

B27 I feel valued for the work I do 71% -1 ² +3 ² -2 ²

B28 I think that the Cabinet Office respects individual differences (e.g. cultures, working styles, backgrounds, ideas, etc.) 77% 0 -1 ² -4 ²

Resources and workload 73% +1 ²


Strongly agree


B29 I get the information I need to do my job well 70% -1 -1 ² -6 ²

B30 I have clear work objectives 71% -1 ² -5 ² -8 ²

B31 I have the skills I need to do my job effectively 89% 0 +1 ² -2 ²

B32 I have the tools I need to do my job effectively 77% +2 ² +4 ² -2 ²

B33 I have an acceptable workload 65% +2 ² +1 ² -3 ²

B34 I achieve a good balance between my work life and my private life 69% +2 ² -2 ² -7 ²



Cabinet Office



Pay and benefits 30% -2 ²Difference from previous survey

Strongly agree


% P

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B35 I feel that my pay adequately reflects my performance 32% -3 ² -3 ² -9 ²

B36 I am satisfied with the total benefits package 34% -2 ² -5 ² -15 ²

B37 Compared to people doing a similar job in other organisations I feel my pay is reasonable 25% -2 ² -3 ² -11 ²

Leadership and managing change 47% -2 ²


Strongly agree


B38 Senior Civil Servants in the Cabinet Office are sufficiently visible 63% -3 ² 0 -10 ²

B39 I believe the actions of Senior Civil Servants are consistent with the Cabinet Office's values 54% -2 ² 0 -10 ²

B40 I believe that the Cabinet Office Board has a clear vision for the future of the Cabinet Office 37% -6 ² -13 ² -24 ²

B41 Overall, I have confidence in the decisions made by the Cabinet Office's Senior Civil Servants 51% -3 ² 0 -12 ²

B42 I feel that change is managed well in the Cabinet Office 36% -1 ² +1 ² -10 ²

B43 When changes are made in the Cabinet Office they are usually for the better 34% -3 ² -2 ² -10 ²

B44 The Cabinet Office keeps me informed about matters that affect me 61% +1 ² +1 ² -7 ²

B45 I have the opportunity to contribute my views before decisions are made that affect me 41% -2 ² +1 ² -9 ²

B46 I think it is safe to challenge the way things are done in the Cabinet Office 49% -3 ² -1 ² -8 ²



Cabinet Office



EngagementThe following five questions, measuring pride, advocacy, attachment, inspiration and motivation, are used to create your Employee Engagement Index score.

Strongly agree


% P

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B47 I am proud when I tell others I am part of the Cabinet Office 77% +1 ² +11 ² +5 ²

B48 I would recommend the Cabinet Office as a great place to work 65% -2 ² +3 ² -5 ²

B49 I feel a strong personal attachment to the Cabinet Office 46% -3 ² -6 ² -12 ²

B50 The Cabinet Office inspires me to do the best in my job 54% -1 ² +2 ² -5 ²

B51 The Cabinet Office motivates me to help it achieve its objectives 50% -2 ² 0 -7 ²

Taking action Strongly agree


B52 I believe that Senior Civil Servants in the Cabinet Office will take action on the results from this survey 56% -2 ² +5 ² -4 ²

B53 Where I work, I think effective action has been taken on the results of the last survey 44% -2 ² +6 ² -1 ²



Cabinet Office



Organisational culture Strongly agree


% P

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B54 I am trusted to carry out my job effectively 89% 0 -1 ² -3 ²

B55 I believe I would be supported if I try a new idea, even if it may not work 77% -1 +5 ² +1 ²

B56 In the Cabinet Office, people are encouraged to speak up when they identify a serious policy or delivery risk 70% -1 ² 0 -5 ²

B57 I feel able to challenge inappropriate behaviour in the workplace 67% -2 ² 0 -3 ²

B58 The Cabinet Office is committed to creating a diverse and inclusive workplace 76% -2 ² -1 ² -4 ²

Civil Service vision Strongly agree


B59 I am aware of the Civil Service vision for 'A Brilliant Civil Service' 79% +1 ² +22 ² +10 ²

Leadership statement Always Most of the time

Some- times

Rarely Never

B60 Managers in my Area/Directorate/Division actively role model the behaviours set out in the Civil Service Leadership Statement^ 71% New +4 ² -2 ²

The % positive for this question is the proportion who selected either "Always" or "Most of the time".



Cabinet Office



Wellbeing

The four wellbeing questions use a 11-point scale. The scale ranges from 0 to 10 for each question, where 0 is equivalent to 'not at all' (e.g. 'not at all satisfied' or 'not at all worthwhile') and where 10 is equivalent to 'completely' (e.g. 'completely satisfied' or 'completely anxious').

For questions W01, W02 and W03 the percent positive is the proportion answering 7, 8, 9 or 10 to each question. Low

(0-4)Medium

(5-6)High(7-8)

Very High(9-10)

% P

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W01 Overall, how satisfied are you with your life nowadays? 70% 0 +2 ² -1 ²

W02 Overall, to what extent do you feel that the things you do in your life are worthwhile? 73% -1 ² +2 ² -1 ²

W03 Overall, how happy did you feel yesterday? 63% -2 ² +1 ² -2 ²

For question W04 the percent negative is the proportion answering 6, 7, 8, 9 or 10 to the question.Very Low

(0-1)Low(2-3)

Medium(4-5)

High(6-10)

% N

egat

ive

W04 Overall, how anxious did you feel yesterday? 35% +2 ² +3 ² +5 ²



Cabinet Office

All questions by theme² indicates statistically significant difference from comparison


Your plans for the futureC01. Which of the following statements most reflects your current thoughts about working for the Cabinet Office?

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I want to leave the Cabinet Office as soon as possible 9% +1 ² +2 ²

I want to leave the Cabinet Office within the next 12 months 25% +1 +11 ²

I want to stay working for the Cabinet Office for at least the next year 44% 0 +11 ²

I want to stay working for the Cabinet Office for at least the next three years 22% -2 ² -22 ²

The Civil Service CodeDifferences are based on '% Yes' score

% Yes % No

% Y

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D01. Are you aware of the Civil Service Code? 94% 0 ² +2 ² -1 ²

D02. Are you aware of how to raise a concern under the Civil Service Code? 62% -2 ² -3 ² -9 ²

D03. Are you confident that if you raised a concern under the Civil Service Code in the Cabinet Office it would be investigated properly? 72% 0 +1 ² -4 ²



Cabinet Office



Discrimination

For respondents who selected 'Yes' to E01.E02. On which of the following grounds were you discriminated against?^(multiple selection)

Response Count

Age 137

Caring responsibilities 53

Disability 89

Ethnic background 113

Gender 162

Gender reassignment or perceived gender --

Grade or responsibility level 186

Main spoken/ written language or language ability 33

Marital status or civil partnership 11

Mental health 69

Pay 77

Pregnancy, maternity or paternity 14

Religion or belief 22

Sex 28

Sexual orientation 20

Social or educational background 66

Working location 64

Working pattern 99

Any other grounds 51

Prefer not to say 70

Please note: Counts of fewer than ten responses are suppressed and replaced with '--'

E01. Have you been discriminated against at work, in the past 12 months?^

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Yes 14% +1 ² +3 ²

No 79% -1 ² -2 ²

Prefer not to say 6% -1 ² -2 ²

Of those who said they had experienced discrimination at work in the last 12 months, 78% said it occurred in the Cabinet Office while 22% said it occurred in another organisation.



Cabinet Office

Of those who said they had experienced bullying and/or harassment at work in the last 12 months, 78% said it occurred in the Cabinet Office while 22% said it occurred in another organisation.

E03. Have you been bullied or harassed at work, in the past 12 months?^

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Yes 15% +2 ² +4 ²

No 80% -2 ² -3 ²

Prefer not to say 5% 0 ² -1 ²



Bullying and harassment

For respondents who selected 'Yes' to E03.E03A. How would you describe the nature of the bullying and/or harassment you experienced?^ (multiple selection)

Response Count

Comments about my personal appearance 74

Sexual harassment (e.g. sexual comments or jokes, unwelcome sexual advances, touching or assault) 49

Spreading gossip or making false accusations about me 168

Intimidation or verbal aggression (e.g. shouting, swearing, making threats) 196

Physical assault (e.g. object thrown at me, pushed, hit) --

Humiliated in front of team or others 285

Negative Micromanagement (e.g. excessive control; made to feel incompetent) 370

Removal of job responsibilities, unconstructive criticism, or impossible/changing expectations 287

Treated less favourably to others 282

Ignored, excluded, marginalised 287

Undermining or taking credit for my work 248

Denied time off for personal ill health 34

Denied time off for family or caring responsibilities 25

Disclosure of personal / sensitive information to colleagues without my consent 82

Something else not listed here 62





Cabinet Office

For respondents who selected 'Yes' to E03.E05. Did you report your experience of bullying and/or harassment?^

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Yes 54% +10 ² +4 ²

No 39% -2 -3 ²

Prefer not to say 6% -8 ² -1

For respondents who selected 'Yes' to E03.E04. Who bullied and/or harassed you?^ (multiple selection)

Response Count

A colleague in my Area/Directorate/Division 231

A colleague in a different Area/Directorate/ Division of the Cabinet Office 71

My manager 234

Another senior member of staff in the Cabinet Office 142

Someone I manage 27

Someone working in a different Civil Service organisation 58

Someone working for a non-Civil Service organisation 28

A contractor 21

A service user (e.g. customer, claimant, offender) --

A member of the public --

Someone else not listed here 18





Bullying and harassment

For respondents who selected 'Yes' to E03.E06. How would you describe your situation now?^

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Appropriate action was taken to address the behaviour I experienced

Yes 18% +2 ²

No 66% +3 ²

Prefer not to say 16% -5 ²

The bullying and/or harassment has stopped

Yes 37% 0

No 41% +4 ²


The culture in my area allows this kind of behaviour to continue

Yes 58% +3 ²

No 27% +1 ²


I felt like I was punished for reporting the incident

Yes 23% +5 ²

No 54% -1


I moved to another team or role to avoid the behaviour

Yes 33% +12 ²

No 54% -6 ²




Cabinet Office

Additional questions selected by organisation ² indicates statistically significant difference from comparison

My Organisation Strongly agree


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LQA1 I am familiar with the Cabinet Office's values / purpose / mission 80% -7 ²

LQA2 I believe the process of filling vacancies within the Cabinet Office is fair 52% +2 ²

LQA3The Cabinet Office provides good support for employees' health, wellbeing and resilience 68% -1 ²

LQA4I believe my Area/Directorate/Division is taking action to combat discrimination, bullying and/or harassment 63% +3 ²

Safe to Challenge* indicates negatively phrased question(s) where % positive is the proportion who selected "no" Strongly

agreeAgree Neither Disagree Strongly

disagree

LQB1In the last 12 months, I have seen someone else being bullied or treated unfairly in the Cabinet Office*

Yes: 27% No: 66%Prefer not to say: 7% 66% -2 ²

LQB2I make a point of tackling bullying, harassment and other inappropriate behaviours when I see it happening around me 72% +4 ²

LQB3I feel comfortable speaking to those more senior than me about their actions and impact 56% +3 ²

LQB4 I feel confident that if I challenged someone more senior than me in my Area/Directorate/Division they would be open to receiving the challenge 48% +6 ²

Please note that the benchmark for the questions on this page is the average score across the organisations that chose to include them in their survey, so it is not representative of the whole Civil Service.



Cabinet Office

Additional questions selected by organisation ² indicates statistically significant difference from comparison

Performance Management Strongly agree


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LQH1 I feel empowered by my manager to do my job 79% +3 ²

LQH2The one-to-one conversations I have with my manager are helping me to achieve my full potential 67% +4 ²

Weekly Monthly Quarterly Annually Never

LQH3aIn general, how often do you discuss the following with your manager: How well I am meeting my work objectives? -

LQH3bIn general, how often do you discuss the following with your manager: My development needs and career goals? -

LQH3cIn general, how often do you discuss the following with your manager: My personal wellbeing and/or work-related stress? -

Collaboration Strongly agree


LQL1 My team works well together to achieve shared objectives 85% 0

LQL2 We regularly review our performance as a team 70% +4 ²

LQL3 I believe my team works well with other parts of the Cabinet Office 76% -2 ²

LQL4I work with people from different teams or professions to improve the services we deliver 84% +3 ²

Please note that the benchmark for the questions on this page is the average score across the organisations that chose to include them in their survey, so it is not representative of the whole Civil Service.



Cabinet Office

28%

Difference from previous survey 0 ²

Difference from CS2019 0 ²

Difference from CS High Performers +2 ²

75%



Difference from CS High Performers -1 ²

Proxy Stress IndexThis index aligns to the Health and Safety Executive's stress management tool, using the 8

questions from the People Survey shown below. We calculate it in the same way as the Employee Engagement Index.

We have 'inverted' the final index so that it is a measure of conditions which can add to stress rather than alleviate stress, i.e. a higher index score represents a more stressful

environment.

PERMA IndexThis index measures the extent to which employees are 'flourishing' in the workplace around

the 5 dimensions: Positive emotion, Engagement, Relationships, Meaning and Accomplishment.

The index is computed using the questions from the People Survey shown below and combining them in the same way as the Employee Engagement Index.

A high score represents a greater proportion of employees agreeing with the statements below or rating the two wellbeing questions as high.

% positive

B05 I have a choice in deciding how I do my work 78%

B08 My manager motivates me to be more effective in my job 75%

B18 The people in my team can be relied upon to help when things get difficult in my job 86%

B26 I am treated with respect by the people I work with 85%

B30 I have clear work objectives 71%

B33 I have an acceptable workload 65%

B45 I have the opportunity to contribute my views before decisions are made that affect me 41%

E03 Have you been bullied or harassed at work, in the past 12 months?** 80%

% positive

B01 I am interested in my work 90%

B03 My work gives me a sense of personal accomplishment 77%

B18 The people in my team can be relied upon to help when things get difficult in my job 86%

W01 Overall, how satisfied are you with your life nowadays? 70%

W02 Overall, to what extent do you feel that the things you do in your life are worthwhile? 73%

Proxy Stress Index and PERMA Index ² indicates statistically significant difference from comparison

** this is a negatively phrased question where % positive is the proportion who selected "no”



Cabinet Office

AppendixGlossary of key terms

% positive The proportion who selected either "agree" or "strongly agree" for a question (or all questions within a theme in the case of Theme score % positive), unless otherwise indicated.

Previous survey Comparisons to the previous survey relate to the results from the 2018 Civil Service People Survey. Where a question is flagged as changed since the last survey (^) comparisons should be treated with caution as changes to wording may affect how people respond to the question.

CS2019 The CS2019 benchmark is the median percent positive (unless otherwise indicated) across all Civil Service organisations that participated in the 2019 Civil Service People Survey, where data was not suppressed.

CS High Performers For each question, unless otherwise indicated, this is the upper quartile score across all Civil Service organisations that took part in the 2019 Civil Service People Survey, where data was not suppressed. For question W04 and the Proxy Stress Index, we have used the lower quartile.

Difference from benchmark For these questions, the benchmark is the median percent positive (unless otherwise indicated) across all Civil Service organisations that selected these questions for inclusion in their 2019 Civil Service People Survey, so it is not representative of the whole Civil Service.

Rounding

Results are presented as whole numbers for ease of reading, with rounding performed at the last stage of calculation for maximum accuracy. Therefore in some instances, the differences presented in this report will not match the rounded figures of the scores being compared. For example, if your unrounded Engagement Index score is 75.43647583%, your organisation overall's score is 74.63572484% and the difference between the two is +0.800751%, in this report these scores would appear as 75%, 75% and +1.

Statistical significance: ²Statistical testing has been carried out to identify statistically significant differences between your results and a number of comparators. You can therefore be confident that the difference represents a real difference in opinion between the results. Please note that there needs to be 30 responses at question level, 20 responses at theme level and 10 responses at index level for statistical testing to be carried out on the corresponding scores. If you received a lower number of responses, then statistical significance testing won't have been conducted.

The employee engagement index

The survey includes five questions that make up the engagement index (B47-B51). The index score represents the average level of engagement in that unit and ranges from 0 to 100. An index score of 0 represents all respondents in that unit saying they strongly disagree to all five engagement questions and a score of 100 represents all respondents saying they strongly agree to all five engagement questions.

Confidentiality

The survey was carried out as part of the 2019 Civil Service People Survey, which is managed by the Cabinet Office on behalf of all participating organisations. The Cabinet Office commissioned ENGINE Transformation to carry out the survey. ENGINE Transformation is a member of the Market Research Society, and is bound by their strict code of conduct and confidentiality rules. These rules do not allow for the breakdown of the results to the extent where the anonymity of individuals may be compromised. Groups of fewer than 10 respondents will not be reported on, however their responses do contribute to the overall scores for the unit and organisation they belong to and the overall Civil Service results.

ENIGINE's Privacy Policy (https://transformation.enginegroup.com/privacy-notice) tells you how they keep personal data safe and who to contact to exercise your rights of control under the new GDPR regulations.

The Civil Service People Survey Privacy Notice can be found on GOV.UK (https://www.gov.uk/government/publications/people-survey-privacy-information-notice/privacy-notice-civil-service-people-survey)



Cabinet Office

cabinet office · cabinet office will take action on the results from this survey 44% b53. where i...

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