caf for adults eoi event phase 2 demonstrators london 30 july 2009 caf support team
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CAF for Adults EOI EventPhase 2 demonstrators
London 30 July 2009 CAF Support Team
Introduction
Purpose of the event:
To inform local authorities and partners on the focus and selection process for Phase 2 CAF demonstrator sites
CAF so far
Consultation
SCPEA
Phase 1 sites
Links to other policy developments
Phase 2: Expectations
• Funding available £11m (capital)• 4 – 5 additional sites• Ready to begin in January 2010• Support from DH, PPF and CFH• Information governance statement of
Compliance • N3 connections• Use of NHS number as unique identifier
Core Deliverables
• Personalisation• Users & carers• Equality• Share by using NHS Care Records
Service infrastructure• CAF Electronic communications –
assessment /care plan / messaging to named professionals
The New Customer Journey
Initial contact assessment -
advice and signposting
Meet immediate needs and
enable
Assessment
Initialpersonal budget
calculated
Support planning
Authorisation &
validation
Universal services and
early intervention
Go live / Implemen-
tation
Monitor & review
The customer journey is not a straight line – the aim is to manage your needs to slow your journey through the process down or to free you from it altogether.
Self-directed SupportEarly Intervention
The New Customer Journey
Initial Contact Assessment -
advice and signposting
Meet immediate needs and
enable
Assessment
Initial personal budget
calculated
Support planning
Authorisation&
validation
Universal services and
early intervention
Go live / Implementati
on
Monitor & review
Self-directed SupportEarly Intervention
Identify needs &
Outcomes
Check if outcomes
are achieved
Plan how to achieve
Outcomes
Agree & record
Outcomes
Integrated Care &
Support Plan
Health & Social Care Passport
Virtual Gateway /
Web Portal / Citizen Portal
The CAF Demonstrator Site Programme – emerging / potential integrated CAF & personalisation solutions/technologies
.
Shop 4 Support CarebayPlan My
care etc.
Areas of interest (1)
• Offender health• Young people in transition to adults• Delayed discharge / continuing
care• Out of hours• Palliative and end of life care
Areas of interest (2)
• Information governance / business process
• Common languages• Workforce training/skills/roles etc• Targeted equalities work• Links to other, related pilots• Trial LA Registration Authorities• Information governance model with 3rd
Sector
Timetable & Process• 12 October 2009: Expression of interest
• w/c 19 October 2009: Decisions on shortlist
• Through November 2009: Shortlisted sites develop plans for submission 26 November
• December 2009: Announcement of successful sites
• January 2010: Sites ready to start work
Further questions
?
More information:
Department of Health web-sitewww.dh.gov.uk/caf
Email applications / & questions to:
by 12 October 2009