Call CenterAGENTS ONLINE MARKETING SOLUTIONS

Company Overview

Agents Online Marketing Solutions is an international telemarketing, Market research and customer service organization, recognized for its dedication for customer service and client satisfaction, while offering a full range of Inbound, Outbound, Lead generation, email marketing, sales marketing, telephone surveys and blended contact services and solutions. Agents Online Marketing Solutions offers state of the art systems including predictive dialers, custom software, quality assurance monitoring and immersive training. At AOMS, we focus on our core business values. Our success is built on our highly motivated, professionally trained customer centric workforce. We offer English-Speaking as well as Multi-lingual skill sets, trained in the latest sales and customer service strategies

Our Value

Agents Online Marketing Solutions culture is what sets us apart from other contact centers. Our business practices are aligned with the following company values:

People

Our people are the most important aspect of our business. Every employee plays a role in our success. As a result, we promote a positive, encouraging and lively work environment which translates into a better experience for not only our employees, but also our clients and their customers.

Fairness

We enforce fairness with all interactions, both internally and externally. Employees, suppliers, partners, clients, and customers are all treated equally with the same attention and respect they deserve. This focus builds and maintains strong relationships that benefit everyone in contact with our organization.

Innovation

We are proud that our innovative attitude helps to maximize the benefits our clients receive. Technology is the driving force behind our continuous development and efficiency. By investing in research and development, partnering with industry leaders, and adopting the latest technology into our operations, we are always a few steps ahead of the competition.

Operational Excellence

We are persistent in identifying and integrating new methodologies for operational improvement that are essential to the contact center industry. This ensures that our clients can rely on us to deliver consistent, efficient, and quality service. Operational excellence isn’t just a goal - it’s our priority.

Fearlessness

Our company is dedicated to facing challenges head-on and stop at nothing to provide the highest level of service to our customers. We are not afraid to take calculated risks to improve and innovate existing services.

Transparency

We pride ourselves in creating an honest feedback loop both internally as an organization between cross-functional teams, and as a partnership with our clients. We are proactive with the insights we gather to ensure a collaborative relationship that encourages ongoing development.

Our Services

Inbound Telemarketing

Outbound Telemarketing

Telephone Surveys

Lead Generation Services

Email Response

Chat support

Inbound Services

Customer Support Service

EC / Category Answer / Inquiry service

Emergency Call Center Service

Technical Support Service

Bilingual Call Center Service

Inbound is not just about customer service. With our vast sales experience, Agents Online Marketing Solutions will build an inbound sales campaign that will meet or exceed your expectations. We can work with you on full inbound sales, cross-sell and upsell opportunities.

Outbound Services

Sales Outbound Service

Market Research Service

Outbound Optimization Service

Retention Service

Debt Collection Service

Customer Satisfaction Survey Service etc...

Agents Online Marketing Solutions offers the best possible prospect list, script writing expertise and sales methodologies that will ensure your successful outbound sales campaign.

Telephone Surveys

Market Analysis

Tracking Performance

Customer Follow-up

Customer Demographics

Crowdsourcing

Some of the most successful companies know the best way to improve and grow is by understanding what your customers, and potential customers, want. Research surveys provide critical insight into which direction you should take your product or service, why a customer made a buying decision (or didn’t) and how your company is perceived.

Agents Online Marketing Solutions can assist you in not only collecting research data but also ensuring the data is accurate and meaningful. We will work with you to understand your target demographic and assist in crafting the survey for optimal results.

Our experience in conducting surveys ranges from a simple set of questions to in-depth interviews averaging nearly an hour. Our proprietary system and marketing research expertise will provide you with a survey or polling package that is custom designed for your needs.

Lead Generation Services

Whether you are a small business in need of a dedicated agent to find interested customers or a large corporation looking for lead generation for your inside sales team, Agents Online Marketing Solutions can help.

Our proven sales experience and scalable operation allows us to create a custom lead generation program that’s right for your business. Our sales representatives are trained to reach decision makers and identify key prospects so you don’t waste time with unqualified leads.

In addition, our Appointment setting service allows us to offer you the option of a fully integrated lead package.

Email Support

We provide support for the communication channels that your customer chooses. Email interactions are another opportunity to reinforce your brand with your customers. We are committed to meeting your performance standards for email support, including contractually specified response times, branding requirements, escalation rules and more. By adding agents and rescheduling assignments, we can scale to handle even unexpected email volumes from a big sale or unexpected website issue. We also take care to route emails to the queue in terms of expertise on products, client policies, order status, or other factors to answer them.

Chat Services

Live online conversations drive your brand.Our live chat support agents are the Voice of Your Brand, one conversation at a time. These dedicated Agents communicate expertise and passion in every chat interaction. Great website alone doesn’t generate sales with live chat support, our Agents are always available to meet-and-greet your website’s visitors. We provide a comfortable conversation platform with which to engage your customers and to quickly respond to their queries with personalized assistance. We make browsing and shopping on your website an immersive experience for your customers. we listening, provide the personal touch and multi-chatting

Multi-lingual Services

supports the globalization of business and society by providing a wide variety of language solutions to meet a wide variety of needs. Our skilled translators, interpreters, teachers and voice talent provide professional and timely service at reasonable prices for businesses, governmental and non-profit organizations and individuals. We are your global Language Solutions Provider.

Our Clients

Company History

Choose Energy- A rate market place were customers are able to compare between the many services providers in their area. Our duties were to explain the difference between companies and rates. Including cross-selling and upselling on every call.

Tiger Natural Gas- B2B Selling in Florida state.

Card Services- Financial Services, helped customers lower their credit card interest rates.

Solar City- Lead generation services, filtering calls and transfer potential customers.

Angie’s list- Customers Services, Surveying 3rd party company performance and Renew the customer.

Power-Mark Resources- Outbound selling (Reliant Energy Texas)

Agents Online Marketing Solution

Website- http://aomarketingsolutions.com/

Email- info@aomarketingsolutions.com

Phone Number- (303) 923-8550