call center services
DESCRIPTION
Faith Call Center provides the best call center services located mailnly in India. We provide 24 hrs support service along with Inbound, Outbound, Telemarketing, Virtual assistant services and many more.We are one of the major leaders in the feild of call centers with the most affordable pricing which gives value to our work.TRANSCRIPT
ADVANTAGE OF OUTSOURCING TO INDIA
Language - The largest English-speaking population after the United States of America Manpower - A vast workforce of educated, English speaking, tech-savvy Cost - Effective manpower. Tech support - India graduates about 100,00 engineers each year, they can be used for troubleshooting/tech support.
Govt Policy - The Government of India has recognized the potential of IT-enabled
services & has taken positive steps by providing numerous
incentives.
IT & ITES is one of the Government of India's top five priorities.
OVERVIEW
Faith Call Center is an ITES company is headquartered in the Silicon Valley of
India, Bangalore, famous the world over for the technical know how & vast
population of qualified workforce.
The company is managed by a team with a combined exposure of 35 plus years
to all aspects of the functioning of ITES & IT units.
Faith Call Center is an ITES company which fully understands and
comprehensively addresses the outsourcing needs of businesses in areas like
Call Center, Data Services, Software services, Creative services, Pre Press
Services, & Health care Services.
Faith Call Center is one stop solution ensuring top-notch service to the
outsourcing offshore companies.
Global Presence
We have partnered globally to ensure 24/7 support even multilingual if required with
companies who also serve fortune 500 organizations.
Apart from Indian Offices our execution & delivery partner centres are also
located in North America, Europe, South America & Africa
Services Provided
CALL CENTER SERVICES
DATA SERVICES
SOFTWARE SERVICES
HEALTH CARE SERVICES
PRE PRESS SERVICES
CREATIVE SERVICES
Call Center Services Provided
INBOUND CALL CENTER SERVICES
OUTBOUND CALL CENTER SERVICES
EMAIL SUPPORT SERVICES
CHAT SUPPORT SERVICES
DATA VALIDATION
DISASTER RECOVERY SUPPORT
MULTI LINGUAL SUPPORT
TECHNICAL SUPPORT
TELEMARKETING SERVICES
VIRTUAL ASSISTANT SERVICES
MARKET RESEARCH
Data Services Provided
DATA ENTRY
DOCUMENT CONVERSION
IMAGE MANIPULATION
DATABASE UPDATION
DATA PROCESSING
OCR
ONLINE CATALOGS
SCANNING SERVICES
Software Services Provided
SOFTWARE DEVELOPMENT
SOFTWARE TESTING
REMOTE MAINTENANCE SERVICES
PRODUCT DEVELOPMENT
DESIGN SERVICES
MOBILE APPLICATION DEVELOPMENT
Health Care Services Provided
MEDICAL TRANSCRIPTION
END TO END BILLING
CLAIMS PROCESSING
RECEIVABLES MANAGEMENT
EMR
TELERADIOLOGY
Creative Services Provided
GRAPHIC DESIGN
MULTIMEDIA SOLUTIONS
3D DESIGN & ANIMATION
MAYA GRAPHICS
EVENT MANAGEMENT GRAPHICS
Pre Press Services Provided
E BOOK SERVICES
TYPESETTING
XML CONVERSION
PDF CONVERSION
PAGINATION
MATH TYPE
DIGITAL PUBLISHING
OPERATIONS
HUxMAN RESOURCES
TRAINING
QUALITY
TECHNOLOGY
PROCESS STRUCTURE
RECRUITMENT PROCESS
Round 1 - Personal Introduction
Round 2 – Communication Skills
Round 3 – Operations
Round 4 – HR: Values, Culture,
Salary
CV
SCREENING
Recruitment
process
JOB OFFER
TRAINING PROCESS
Basic Orientation
Communication
Grammar
Accent Neutralization
Pre -Process
Customer service
Industry Knowledge
Culture Training
CRM
Systems
Domain Knowledge
Process Process Knowledge
certification
Key performance Indicators
QUALITY PROCESS FLOW
Business Rules - Set Conditions that determine when a customer interaction becomes a contact
Contacts - Monitor, record & playback (multimedia content -Call Center)of customer interactions
Evaluation - Develop and generate evaluation forms for professional
development
Feedback – To improve performance & consistency
15
INFRASTRUCTURE & TECHNOLOGY
Spam filter for Internet access & mail server
Biometric control
Firewall enabled
Completely backed up with UPS & Generators
Multiple ISP as backup options
Web filtering application
Restricted Internet Access based on Domain Authentication
Logging of Internet Access at all user level
No Mail & Internet access at Agent’s desktops
External storage media and printing facility disabled at agent stations
Profile based Desktop access which allows access to only required
minimum applications. No data storage access at local machines.
Centralized server based storage.
File system access policy based on user authentication
Business continuity Process in place with multiple locations
WHY FAITH CALL CENTER ?
Our Customer Centric approach to all enquiries
Domain Specialists providing support through multiple languages
One Stop Shop for all your diversified off shoring requirements.
Value For Investment
Excellent communication skills creating opportunity for easier
mutual interaction
Proven systems & Management to ensure Round the clock
support
Well defined Robust Processes
We Appreciate your Time & Patience!
THANK YOU
Please contact us at:
www.faithcallcenter.com