CallFire’s Best Uses

• CallFire powers the marketing and communications needs of over 150,000 customers

• CallFire offers products that safely help businesses and organizations get their message out instantly

• CallFire helps businesses use technology to maintain a personable touch when managing client relationships

Headquarted in Santa Monica, CA, since 2004, CallFire has provided its services to small and large businesses in industries like insurance, finance, e-commerce, real estate, services, entertainment, sports teams, fitness, collections, non-profits, political organizations, and many more.

Who We Are

• High costs to run a marketing or promotional campaign

• Unable to grasp efficiency of campaigns

• Lack of calling efficiency

• Too many delinquent accounts

• Lack of resources to have consistent collections strategy

• Poor customer satisfaction and retention ratings

• Lack of relationship building with customers

Problems Companies Face

• SMS Text Messaging

• Voice Broadcast

• Cloud Call Center (CCC)

• Hosted Interactive Voice Response (IVR)

• Call Tracking

How to spice up your business

Common Uses:

SMS Texting and Voice Broadcast

• Promotional and Marketing Campaigns

• Reminders for upcoming events

• Reminders for infrequent users

• Notifications for delinquent accounts

• Emergency notifications

Send thousands of messages instantly at just 3 cents per SMS message and starting at 3.5 cents per Voice Broadcast

• Track ROI on advertisements placed in magazines, newspapers, billboards, journals, etc.

• Use our interface to measure metrics • Use GoogleAnalytics to perform analysis• Attach a unique phone number to each ad you

place and track the usage in each number

Purchase a local or toll-free number for just $1 or $2 per month

Call TrackingCommon Uses:

CallFire’s developers use API technology to bridge your software to ours so you can streamline many of your communications processes

• Create an automated inbound “phone tree” to transfer callers to the appropriate department– A phone tree is a virtual response system that interacts with a caller’s response

and connects them to the right person– An outbound IVR will contact a recipient based on specifics that you decide and

transfer them based on their response to your questions

• An outbound IVR can automatically make calls for: – hearing a specific promotion– customer satisfaction survey– donation solicitations– scheduling appointments

Interactive Voice Response (IVR)

CCC is an easy-to-use interface that will take your existing communications system to the next level• Triple your caller’s productivity with features like:

– Power dialer: multi-line dialer to make up to 4 calls at once– Hands-free dialing: sit back and wait for calls as CCC makes the

calls for you– SmartDrop and MachineSkip: CCC leaves an automatic voicemail

or skips to the next call when an answering machine picks up

Perks of using CCC:

-Employees can become less frustrated

-No subscription fees!

Pricing starts at $2 per hour

Cloud Call Center (CCC):

1) Setup the Voice, Text, or Script to the campaign

2) Upload your recipient list from an Excel file or

CSV file to CallFire’s interface

3) Schedule when you want to start your campaign

Three Steps to Setup Any Campaign

Just Three Simple Steps:

Setup Your Message For Voice Broadcast and SMS Texting

• This menu gives you the option to use your own voice or use a text-to-speech option

• You can select a number to transfer callers to if they “Press 1”• The SMS texting product has a very similar interface without the

voice features

Upload Your List For Voice Broadcast and SMS Texting

• Upload any contact list in Excel or .CSV format• Your list is saved and protected in the cloud and you can

make any changes, then just export it back to original format• Filter your existing list and newer lists based on responses

Schedule your Campaign For Voice Broadcast and SMS Texting!

• Choose the exact time you would like your campaign to start• Congratulations! You reached thousands instantly!

1-2-3 with CCC (Cloud Call Center):

• Login with your CallFire username and password• The number you enter now operates through CallFire

1-2-3 with CCC Continued…

• After you login, upload your list and edit your script• This menu is used for each call giving you a much more user-

friendly interface • You will make more calls in less time making you more

productive and happier

Export Data and Analytics

• Check out some of the metrics from a Call Tracking campaign

• Check out some of the metrics from an individual agent

More Results…

These metrics are just some of the tools you can use to analyze any of your campaigns

CallFire’s products will help your business to:• Communicate effectively with clients,

customers, members, and leads • Save costs on wasted time from

promotions and uncollected accounts• Increase your sales and margins by safely

reaching out to more instantly

• Go to callfire.com• Go to any Product and Click Try it for Free• Fill out form• Send email to support@callfire.com • Make subject = Attn: demo credit

How to get Demo Credit

Thank you.