caloocan city citizen’s charter · 2017. 10. 12. · of rizal. due to the consolidation of...
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CALOOCAN CITY CITIZEN’S CHARTER
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CALOOCAN CITY
CITIZEN’S
CHARTER
CALOOCAN CITY CITIZEN’S CHARTER
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VISION
“The Historic City of
Caloocan, center of
sustainable economic
growth, peopled by
resilient, peace-loving and
dynamic communities,
living in a safe and
ecologically balanced
environment, served by a
government that gives the
highest value to the need
of its citizens”.
CALOOCAN CITY CITIZEN’S CHARTER
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MISSION
“Caloocan City is centered on developing an investor-friendly
environment that will create jobs for its constituents, a vibrant
public and private partnership that ensures and sustains efficient,
timely and responsive delivery of services, such as health,
education and infrastructure that will result in an orderly
community and healthy environment, through an uncompromising
People First Policy
(TAO ANG UNA)”.
Hon. Mayor OSCAR G. MALAPITAN
6 Pillars of Development
Education
Health and Social Services
Crime Prevention and Anti-Drug Campaign
Infrastructure and Community Development
Investment, Business and Job Generation
Good Governance
CALOOCAN CITY CITIZEN’S CHARTER
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TABLE OF CONTENTS
FAST FACTS ............................................................................................................................................... 1
WHAT’S IN THE NAME? .......................................................................................................................... 1
HISTORY IN RETROSPECT .................................................................................................................... 1
THE MAKING OF A CITY ......................................................................................................................... 2
GEOGRAPHY AND LOCATION ............................................................................................................. 2
TERRITORIAL COMPOSITION ........................................................................................................................ 3
DEMOGRAPHY ........................................................................................................................................... 4
COMPARATIVE POPULATION HISTORY ............................................................................................. 4
POPULATION SIZE ................................................................................................................................... 4
SOCIO-ECONOMIC PROFILE ............................................................................................................... 7
HEALTH ....................................................................................................................................................... 7
EDUCATION ............................................................................................................................................... 8
PROTECTIVE SERVICES ........................................................................................................................ 8
BUSINESS PERMIT AND LICENSING SERVICES ...................................................................... 9
CITY ENGINEERING DEPARTMENT .............................................................................................. 19
CITY HEALTH DEPARTMENT ........................................................................................................... 21
OFFICE OF THE CITY BUILDING OFFICIAL .............................................................................. 24
TRICYCLE AND PEDICAB REGULATORY SERVICES ............................................................ 30
BUREAU OF FIRE PROTECTION ..................................................................................................... 33
BUSINESS OBSTRUCTION CLEARANCE DIVISION .............................................................. 36
CITY GENERAL SERVICES OFFICE ............................................................................................... 37
CIVIL REGISTRY DEPARTMENT ..................................................................................................... 39
CALOOCAN CITY CITIZEN’S CHARTER
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OFFICE OF THE LAND USE AND ZONING ADMINISTRATION.......................................... 46
PEOPLE’S LAW ENFORCEMENT BOARD .................................................................................... 52
PHILIPPINE NATIONAL POLICE ..................................................................................................... 53
CITY ASSESSOR’S OFFICE ................................................................................................................ 55
CITY TREASURER’S OFFICE ............................................................................................................ 67
BARANGAY SECRETARIAT ............................................................................................................... 71
CALOOCAN CITY DISASTER RISK REDUCTION AND MANAGEMENT OFFICE ........ 74
CALOOCAN CITY MEDICAL CENTER ........................................................................................... 76
CALOOCAN CITY NORTH MEDICAL CENTER .......................................................................... 82
CALOOCAN WATERWORKS SYSTEM (PATUBIG) .................................................................. 87
CITY ACCOUNTANT’S OFFICE ........................................................................................................ 88
CITY BUDGET DEPARTMENT .......................................................................................................... 91
CITY LEGAL DEPARTMENT .............................................................................................................. 95
CITY LIBRARY SERVICES.................................................................................................................. 97
CITY PLANNING AND DEVELOPMENT DEPARTMENT ...................................................... 100
CITY SOCIAL WELFARE DEPARTMENT .................................................................................... 103
COMMUNITY RELATIONS SERVICES ........................................................................................ 119
CULTURAL AFFAIRS AND TOURISM OFFICE ........................................................................ 121
CITY ENVIRONMENTAL MANAGEMENT OFFICE ................................................................. 122
EXECUTIVE DIRECTION ................................................................................................................... 124
HUMAN RESOURCES MANAGEMENT SERVICES ................................................................. 137
INFORMATION TECHNOLOGY SERVICES ............................................................................... 143
INTERNAL AUDIT SERVICES OFFICE ........................................................................................ 145
LABOR AND INDUSTRIAL RELATIONS SERVICES .............................................................. 147
CALOOCAN CITY CITIZEN’S CHARTER
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LIGA NG MGA BARANGAY .............................................................................................................. 154
OFFICE FOR THE URBAN POOR ................................................................................................... 156
OFFICE OF THE CITY ADMINISTRATOR................................................................................... 159
OFFICE OF THE CITY VETERINARIAN ...................................................................................... 162
OFFICE OF THE SENIOR CITIZENS AFFAIRS ........................................................................ 166
OFFICE OF THE VICE MAYOR ....................................................................................................... 168
PARKS AND RECREATION SERVICES ....................................................................................... 169
PUBLIC INFORMATION DIVISION ................................................................................................ 170
SANGGUNIANG PANLUNGSOD ..................................................................................................... 171
TRAFFIC ADJUDICATION BOARD DIVISION .......................................................................... 173
UNIVERSITY OF CALOOCAN CITY .............................................................................................. 174
PROCEDURE FOR FILING COMPLAINTS .................................................................................. 178
THROUGH e-mail OR FACEBOOK ACCOUNT ................................................................................ 178
THROUGH TEXT MESSAGE ............................................................................................................... 178
ANTI-RED TAPE ACT OF 2007 ....................................................................................................... 179
IMPLEMENTING RULES AND REGULATIONS ........................................................................ 186
TRANSPARENCY SEAL ..................................................................................................................... 197
DIRECTORY ............................................................................................................................................ 198
LOCAL GOVERNMENT OFFICES ............................................................................................... 198
(DEPARTMENTS) .............................................................................................................................. 201
NATIONAL GOVERNMENT OFFICES ...................................................................................... 207
BARANGAY OFFICIALS ................................................................................................................. 212
CALOOCAN CITY CITIZEN’S CHARTER
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FAST FACTS
WHAT’S IN THE NAME?
From its beginning as a humble barrio of the town of Tondo located in a ‘libis’ (lowland), it became known as ‘Libis Espina’ or ‘Aromahan’.
Originating either from the Tagalog word ‘look’ meaning bay or ‘sulok’ meaning corner. Caloocan might have meant ‘nasa sulok’ or in the corner since Caloocan is located where the ends of the old town of Tondo and Tambobong (now Malabon) meet.
HISTORY IN RETROSPECT
At the end of the 18th century, the fishermen of Aromahan climbed the hills to open homesteads in Caloocan. Here, the land was free of thorny plants that infested the banks/ shorelines and although the hill was naturally stony, some form of agriculture was possible and fishermen became farmers.
In 1815, Caloocan was separated from Tondo and became an independent municipality. Its original territory extended to the foothills of Marikina, San Mateo and Montalban in the east; from Tinajeros, Tanza and Tala Rivers in the North; San Francisco del Monte, Sampalok, Sta. Cruz and Tondo in the south; and Dagat-Dagatan or Aromahan in the west.
The first settlers of Libis Espina, mostly oppressed people from Tondo, fought the landlords of Hacienda de Maysilo, the upper lands of the Dagat-dagatan area, the battle for terrestrial rights went on for almost a hundred years.
On August 30 1896, the Katipuneros led by Gat Andres Bonifacio aided them in the rebellion against their oppressors in what is now known as the “Cry of Balintawak”.
The Filipino forces in Caloocan participated actively in Intramuros siege of the Spanish forces in Manila until their surrender to the Americans on August 13, 1898.
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On January 11, 1899, the people of Caloocan showed resistance to coming to terms with the Americans, who were bent on extending their supremacy over the country.
The men of Caloocan fought the new invaders on February 23, 1899, victory eluded the local troops on the pretext of Gen. Antonio Luna’s rift with Aguinaldo’s loyalists.
THE MAKING OF A CITY
In 1901, under the American Regime, Caloocan became one of the towns of the Province of Rizal. Due to the consolidation of several municipalities, Novaliches became part of Caloocan pursuant to Act 942, as amended by Acts 984 and 1008 of the Philippine Commission.
In 1939, pursuant to Commonwealth Act 502, which created Quezon City as Capital of the Philippines, Caloocan lost the following barrios or sitios, namely: Balingasa, Kaingin, Kangkong, La Loma, Malamig, Matalahib, Masambong, San Isidro, San Jose, Santol and Tatalon.
In 1949, boundaries of Quezon City were redefined pursuant to Republic Act 392 as recommended by the Capital City Planning Commission. Caloocan again lost several barrios, namely: Baesa, Bagbag, Bahay-Toro, Banlat, Novaliches, Pasong Tamo, San Bartolome and Talipapa. This explains why the City of Caloocan has two separate territories.
In 1961, the late Mayor Macario B. Asistio, Sr., led the people of Caloocan to turn the historic town into a city through a plebiscite held in accordance with House Bill 6038, which was passed and approved by both chambers of the defunct Philippine Congress.
On February 16, 1962 Caloocan was inducted into Cityhood
GEOGRAPHY AND LOCATION
Caloocan has a combined total land area of 5,333.40 hectares and is located at the northern part of the National Capital Region (NCR, Region IV-A).
The city is divided into two geographic locations, namely: South Caloocan, with an area of 1,362.50 hectares and North Caloocan, with an area of 3,970.90 hectares.
Map No. G-2
Original Territorial Boundaries
CALOOCAN CITY CITIZEN’S CHARTER
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South Caloocan is bounded on the north-northwest by Valenzuela, Malabon and Navotas; on the east by Quezon City; and on the south by the City of Manila. The greatest length, north to south of the boundaries is about six kilometers and the greatest width, east to west is seven kilometers.
North Caloocan, on the other hand, is bounded on the north-northwest by the province of Bulacan; on the south-southeast by Quezon City; and southwest by Valenzuela. Its extreme southern boundary is about 1.7 kilometers apart from the northern extreme boundary of South Caloocan. The greatest length, north to south of the boundaries is
eight kilometers and the greatest width, east to west is ten kilometers. TERRITORIAL COMPOSITION
The City of Caloocan is divided into two political boundaries, namely: District 1 and District 2.
District 1 is composed of 70 barangays, which include Barangays 1 to 4, 77 to 85 and 132 to 188.
District 2 is composed of 118 barangays, which include Barangays 5 to 76 and 86 to 131.
The two districts are furher divided into 16 zones, which is composed of 188 barangays. The breakdown is as follows:
Zone 01 – Barangay 01 – 12 Zone 09 – Barangay 094 – 105
Zone 02 – Barangay 13 – 24 Zone 10 – Barangay 106 – 120
Zone 03 – Barangay 25 – 35 Zone 11 – Barangay 121 – 131
Zone 04 – Barangay 36 – 48 Zone 12 – Barangay 132 – 141
Zone 05 – Barangay 49 – 58 Zone 13 – Barangay 142 – 155
Zone 06 – Barangay 59 – 70 Zone 14 – Barangay 156 – 164
Zone 07 – Barangay 71 – 80 Zone 15 – Barangay 165 – 178
Zone 08 – Barangay 81 – 93 Zone 16 – Barangay 179 – 188
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DEMOGRAPHY
COMPARATIVE POPULATION HISTORY
2000 2010 2015
POPULATION GROWTH
RATE POPULATION
GROWTH RATE
POPULATION GROWTH
RATE
PHILIPPINES 76,504,077 2.36% 92,337,852 1.90% 100,979,303 1.72%
NCR 9,932,560 1.06% 11,855,975 1.78% 12,877,253 1.58%
CALOOCAN CITY 1,177,604 3.06% 1,489,040 2.37% 1,583,978 1.18%
As of the latest NSO census in 2015, the city’s total population is 34.5% higher from the census of 2000.
Caloocan’s Population ranks 3rd among the cities and municipality in NCR.
POPULATION SIZE1
2015 (Actual) 2016 (Projected)
NCR 12,877,253 13,339,763
Caloocan 1,583,978 1,621,715
% of Pop. to NCR 12.30% 12.16%
ANNUAL GROWTH RATE 2010–2015 1.18 %
NUMBER OF YEARS TO DOUBLE 2015 POPULATION 59.9 Years
IT IS PROJECTED THAT BY YEAR 2025 THE POPULATION OF CALOOCAN WILL REACH
1,781,871
Division 2010 (Actual) 2016 (Projected)
By Geographical Location
North Caloocan 998,887 1,022,685
South Caloocan 585,091 599,030
By Political District
District I 1,193,419 1,221,851
District II 390,559 399,864
1 *Source: Census of Population and Housing – August 1, 2015, Philippine Statistics Authority
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POPULATION DISTRIBUTION BY AGE GROUP AND SEX
Year 2015
MEDIAN AGE: 23.26 years old
SCHOOL GOING AGE POPULATION Year 2015
AGE GROUP
TOTAL MALE FEMALE ENROLLMENT
RATE
3-5 101,567 52,521 49,046 No Data
6-11 203,649 105,402 98,247 87.69%
12-15 131,723 67,094 64,629 81.60%
16-17 65,106 32,267 32,839 -
18-21 132,393 64,730 67,663 No Data
Total 634,438 322,014 312,424
(17,983)
(69,766)
(85,977)
(84,065)
(79,334)
(75,147)
(70,330)
(64,893)
(55,410)
(50,089)
(42,233)
(34,241)
(24,205)
(16,303)
(8,645)
(5,583)
(2,800)
(1,873)
17,089
65,676
79,880
80,165
81,207
77,918
72,757
64,914
54,842
50,051
43,141
35,057
25,450
18,778
10,742
8,298
4,807
4,330
under 1
1-4
5-9
10-14
15-19
20-24
25-29
30-34
35-39
40-44
45-49
50-54
55-59
60-64
65-69
70-74
75-79
80+
Male Female
CALOOCAN CITY CITIZEN’S CHARTER
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WORKING AGE POPULATION2 Year 2015
STATUS NCR CALOOCAN
TOTAL LABOR FORCE 8,288,000 1,036,878
ECONOMICALLY ACTIVE 62.4% 65.46%
EMPLOYMENT 92.8% 90.45%
UNEMPLOYMENT 7.2% 9.55%
UNDEREMPLOYMENT 12.9% 10%
DEPENDENCY AGE STRUCTURE (2015 Actual Census)
AGE GROUP POPULATION % SHARE
0 - 4 170,317 10.79%
5 -14 329,717 20.82%
15 - 64 1,036,878 65.46%
65 AND OVER 2.97% 2.97% Note: 15 -64 years old – Working Age
53 out of every 100
individuals are part of the working group.
NUMBER OF HOUSEHOLDS3
2015 367,878
2017 377,143
AVERAGE HOUSEHOLD SIZE
2015 4.3 member/ household
2017 4.3 member/household
HOUSEHOLD DENSITY(per square hectare)
2015 68.98 households/ sq. hectare
2017 70.71 households/ sq. hectare
2 PSA Labor Force Survey October 2015 3 Census of Population and Housing - May 1, 2010, National Statistics Office (September 27, 2012 Official Release)
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SOCIO-ECONOMIC PROFILE
HEALTH4
4 Source: Caloocan Health Department
NUMBER OF MEDICAL FACILITIES
Government Hospitals (with one special hospital) 3
Private Hospitals 12
Health Centers 45
Lying-in 2
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EDUCATION5
EDUCATIONAL INSTITUTIONS*
Day Care Centers 220 Elementary 256
Public 54
Private 201
High School 109
Public 31
Private 78
College 22
Public 1 (4 Campuses)
Private 21
Vocational 42
Public 1 (4 Campuses)
Private 41
PROTECTIVE SERVICES6
POLICE FORCE
Number of Policeman 892
Number of Police Station
Headquarters 1
Sub-stations 8
Police/ Population Ratio* 1:1,922
FIREFIGHTERS
Number of Firemen 171
Number of Fire Stations
Central 1
Sub-station 10
Firefighters/ Population Ratio* 1:10,024
5 SY 2016 – 2017. DepED Division Office, City of Caloocan 6 2016 POC Annual Reports
CALOOCAN CITY CITIZEN’S CHARTER
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BUSINESS PERMIT AND LICENSING SERVICES
FUNCTIONAL STATEMENT: Regulate and monitor all business establishments operating in the City to ensure their
compliance with applicable laws, standards, issuances, laws and regulations.
FRONTLINE SERVICES ISSUANCE OF BUSINESS STATUS CERTIFICATION STEP 1 File letter of request from Business Permits and Licensing Office (BPLO)
SERVICE PROVIDER Felman V. Pagtalunan Roderick Pablo
Allan Bartolome
DURATION 1 minute
REQUIRED DOCUMENTS Letter of request
REQUIRED FEES None STEP 2 Verification of records
SERVICE PROVIDER Florante Enriquez Catherine Ann Torres DURATION 5 minutes REQUIRED DOCUMENTS Letter of request
STEP 3 Payment of fees (BPLO issues Order of Payment and instructs the client to pay at CTO)
SERVICE PROVIDER City Treasurer's Office Collection Clerk
REQUIRED DOCUMENTS Order of Payment
Patient Gov't. Agencies Others REQUIRED FEES P 20.00 P 20.00 P 100.00 STEP 4 Preparation and print of certification PERSON/S RESPONSIBLE Ma. Ethel Christine S. Din DURATION 6 minutes REQUIRED DOCUMENTS Official Receipt and other required documents STEP 5 Releasing of Certification SERVICE PROVIDER Felman V. Pagtalunan Roderick Pablo Allan Bartolome DURATION 30 seconds REQUIRED DOCUMENTS Official Receipt and other required documents
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FRONTLINE SERVICES ISSUANCE OF MAYOR'S PERMIT ON OCCUPATION STEPS 1 Fill out Application Form and issuance of Order of Payment SERVICE PROVIDER Marichu Tan DURATION 5 minutes REQUIRED DOCUMENTS Birth Certificate, Police/ NBI Clearance, Health Certificate STEPS 2 Payment of fees SERVICE PROVIDER City Treasurer’s Office Collection Clerk DURATION 5-15 minutes REQUIRED DOCUMENTS Order of Payment REQUIRED FEES P 100.00 STEPS 3 Encode information SERVICE PROVIDER Marichu Tan DURATION 10 minutes REQUIRED DOCUMENTS Official Receipt with Application Form and requirements STEPS 4 Print Mayor’s Permit on Occupation SERVICE PROVIDER Marichu Tan DURATION 5 minutes STEPS 5 Release Mayor’s Permit on Occupation SERVICE PROVIDER Marichu Tan DURATION 5 minutes
FRONTLINE SERVICES ISSUANCE OF TRUE COPY OF BUSINESS / MAYOR'S PERMIT FRONTLINE SERVICES ISSUANCE OF TRUE COPY OF BUSINESS/ MAYOR'S PERMIT STEPS 1 Submission of documents
SERVICE PROVIDER Felman V. Pagtalunan Allan Bartolome Roderick Pablo DURATION 1 minute REQUIRED DOCUMENTS Original and photocopy of Business/ Mayor's Permit REQUIRED FEES P 20.00 per copy
STEPS 2 Payment of fees (BPLO issues Order of Payment and instructs the client to pay at CTO)
SERVICE PROVIDER City Treasurer's Office Collection Clerks REQUIRED DOCUMENTS Order of Payment STEPS 3 Verification/ check documents at the counter
SERVICE PROVIDER Michelle T. Esmao DURATION 1 minute REQUIRED DOCUMENTS Official Receipt, Original/ Photocopy of business/ Mayor’s Permit
STEPS 4 Certification of True Copy of Business/ Mayor’s Permit
SERVICE PROVIDER Atty. Emmanuel Emilio P. Vergara - City Gov’t. Asst. Dept. Head II Michelle T. Esmao Maria
DURATION 1 minute REQUIRED DOCUMENTS Official Receipt, Original/ Photocopy of business/ Mayor’s Permit STEPS 5 Release
SERVICE PROVIDER Felman V. Pagtalunan Roderick Pablo Allan Bartolome DURATION 1 minute
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FRONTLINE SERVICES ISSUANCE OF BUSINESS/ MAYOR'S PERMIT New Application (Low Risk)
REQUIRED FEES Variable based on capital, type of business, number of employees and area of business
STEP 1
Assessment Receiving of verified and duly accomplished application form and other required documents for Encoding and Assessment/Computation of tax and regulatory fees
SERVICE PROVIDER
Felman V. Pagtalunan Alan Bartolome Roderick Pablo Leonila D. Asistio Maria Jean Sanchez
Florecita Crudo Teresita Pulmano Michelle Esmao Ma. Verena Mendoza
Marelyn Galing Ma. Corazon Arcadio Adelina Cano Gloria Sibal
DURATION 25 minutes STEP 2 Payment of Assessed Fees
SERVICE PROVIDER CTO’s Collection Clerk
STEP 3 Receive Application with complete requirements for Printing and Releasing of Mayor’s Permit on Business
SERVICE PROVIDER Florante Enriquez Vincent Noveno Catherine Ann Torres
DURATION 3 minutes
REQUIRED DOCUMENTS REQUIRED DOCUMENTS
1. A) SINGLE PROPRIETORSHIP Department of Trade & Industry (DTI) Registration
B) CORPORATION/ PARTNERSHIP/ FOUNDATION Securities & Exchange Commission (SEC) Registration Articles of Incorporation/ Partnership
C) COOPERATIVE Cooperative Development Authority (CDA) Registration
2. Barangay Clearance 3. Community Tax Certificate (Cedula) 4. A) If Place of Business is OWNED – Photocopy of Original/ Transfer
Certificate of Title (OCT/ TCT) B) If place of business is RENTED – Photocopy of Contract of Lease
5. Public Legal Liability Insurance 6. Picture of Establishment with sketch of location
outside view with SIGNBOARD
inside view SPECIAL REQUIREMENTS: Financial Institutions (Banks/ Pawnshops/ Foreign Exchange Dealer/ Money Changer/ Lending/ Remittance Agents)
BSP Certificate of Registration or Authority to Operate
Bank Deposit Certificate (P 500,000.00)
Employment Agency/ Manpower/ Recruitment
For Local Employment only – DOLE Registration
For Overseas Employment – POEA Registration Security Agency: PNP License to Operate Water Station
Portability Test
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Physico-Chemical
Permit to Operate from DOH Drugstore
BFAD License to Operate
PRC Certificate of Pharmacist Repair Shop
DTI Accreditation Birthing House/ Maternity
Philhealth Accreditation Warehouse
Main Office Permit Franchised Business: Franchise Agreement *Order of Payment, Application Form and other documents stated above. Official Receipt, Sanitary Permit, Application Form and other documents stated above. Business/ Mayor’s Permit, Official Receipt, Sanitary Permit, Application Form and other documents stated above.
FRONTLINE SERVICES ISSUANCE OF BUSINESS/ MAYOR'S PERMIT New Application (High Risk)
REQUIRED FEES Variable based on capital, type of business, number of employees and area of business
STEP 1
Verification of applicant's previous record and/ or apprehension - if found to be a delinquent taxpayer, or not a new applicant or with
apprehension: the applicant is required to settle all delinquencies before applying for a new business
- if no record was found, proceed to receiving area for proper assistance of the application
*Applicant is advised to secure Locational Clearance at the Office of Land Use and Zoning Administration
SERVICE PROVIDER Florante Enriquez Vincent Noveno Catherine Ann Torres
DURATION 5-10 minutes
STEP 2 Receive of verified and duly accomplished application form and other required documents
SERVICE PROVIDER Roderick Pablo Allan Bartolome
DURATION 5 minutes STEP 3 Inspection
SERVICE PROVIDER
Emmanuel De Regla Ryan T. Santos Cesar Estrella
Roderick Pablo Raul Gonzales Renato Dela Cruz
Ramon Garcia Bayani Yang Joselito Alcaraz, Jr.
DURATION 1-2 days
STEP 4 Follow steps 3 to 13 stated in the Low Risk category
REQUIRED DOCUMENTS
Variable based on capital, type of business and number of employees 1. Required documents for:
A. SINGLE PROPRIETORSHIP Department of Trade & Industry (DTI) Registration
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B. CORPORATION/ PARTNERSHIP/ FOUNDATION Securities & Exchange Commission (SEC) Registration Articles of Incorporation/ Partnership
C. COOPERATIVE Cooperative Development Authority (CDA) Registration
2. Barangay Clearance 3. Community Tax Certificate (Cedula) 4. A. If place of business is OWNED – Photocopy of Original/ Transfer
Certificate of Title (OCT/ TCT) B. If place of business is RENTED – Photocopy of Contract of Lease 5. Public Legal Liability Insurance 6. Picture of Establishment with sketch of location
outside view with SIGNBOARD
inside view ADDITIONAL REQUIREMENTS: Mfg./ Dealer/ Importer of TOYS
License to Operate from Bureau of Health Devices & Technology (BHDT) of DOH
Gasoline Station
Cert. of Compliance (COC)
Dept. of Energy LPG Dealer/ Retailer
Standard Compliance Cert. (SCC)
Dept. of Energy Guns & Ammunition
PNP Clearance Advertising
Building Permit Videoke Bars/ Clubs
Health Certificate
Occupational Permit Learning Institution
Department of Education Registration Transport Service
LTFRB Franchise Pest Control
Fertilizer and Pesticides Authority General Contractor
PCAB License Car Washing
Clearance/ Permits from Laguna Lake Development Authority (LLDA) Rice Dealer
National Grains Authority Chemical Mfg./ Dealer/ Storage
PDEA License to Handle Controlled Precursors and Essential Chemicals Soap/ Cosmetics Mfg./ Dealer
CALOOCAN CITY CITIZEN’S CHARTER
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BFAD License to Operate
Certificate of Product Registration Customs Brokerage
Bureau of Customs License Video Rental Services
Videogram Permit Real Estate Lessor
Occupancy Permit Mining Industry
DENR Clearance Messengerial and Courier Services
DOTC Permit Telecommunications Services
National Telecommunications Commissions Clearance (NTCC) SUBJECT TO LOCATIONAL CLEARANCE
1. Manufacturing 2. Internet Café/ Computer Rental 3. Billiard Halls 4. Gas Station 5. LPG Retailer/ Dealer 6. Lotto 7. OTB 8. KTV/ Bars 9. Malls/ Commercial Complex 10. Cemetery/ Columbarium/ Mortuary 11. Slaughter House 12. Bus/ Jeepney Terminal with DPSTM Clearance 13. Junkshop/ Scrap material with DPSTM Clearance 14. Trucking Service with DPSTM Clearance 15. Vulcanizing/ Galvanizing with DPSTM Clearance 16. Auto/ Truck Repair Shop with DPSTM Clearance 17. Machine Shop 18. Cell Site 19. Funeral Parlor 20. Car Wash 21. Schools 22. Silkscreen Printing
FRONTLINE SERVICES RENEWAL BUSINSS/ MAYOR’S PERMIT (JAN. 2-20) STEP 1 Provision of Application Form, basic information and list of requirements REQUIRED FEES Variable based on gross receipts SERVICE PROVIDER Bayani Yang Emmanuel De Regla DURATION 1 minute
REQUIRED DOCUMENTS
Barangay Clearance Community Tax Certificate(Cedula) Comprehensive General Liability Insurance
CALOOCAN CITY CITIZEN’S CHARTER
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Additional requirement for High Risk Business Locational Clearance and other special requirements
STEP 2 Receive SERVICE PROVIDER Roderick Pablo Allan Bartolome DURATION 5 minutes REQUIRED DOCUMENTS Application Form and other documents stated above STEP 3 Encode Application Form SERVICE PROVIDER Florante Enriquez
Ma. Ethel Christine S. Din Catherine Ann C. Torres Vincent Noveno
DURATION 5 minutes REQUIRED DOCUMENTS Application Form and other documents stated above STEP 4 Assessment/ Computation of tax and regulatory fees SERVICE PROVIDER Leonila Asistio
Maria Jean Sanchez Florecita Crudo
Teresita Pulmano Michelle Esmao Ma. Verena Mendoza
Ma. Corazon Arcadio Adelina Cano
REQUIRED DOCUMENTS Application Form and other documents stated above STEP 5 Payment SERVICE PROVIDER City Treasurer’s Office REQUIRED DOCUMENTS Order of Payment, Application Form and other documents stated above STEP 6 Sanitary Permit SERVICE PROVIDER Sanitation Division
REQUIRED DOCUMENTS Official Receipt, Order of payment ,Application Form and other documents stated above
STEP 7 Fire Certificate SERVICE PROVIDER Bureau of Fire Protection
REQUIRED DOCUMENTS Previous Fire Certificate, Sanitary Permit, Official Receipt, Order of Payment, Application Form and other documents stated above
STEP 8 Receive Application Form together with the Sanitary Permit, Official Receipts and the necessary requirements
SERVICE PROVIDER Cesar Estrella Renato M. Dela Cruz
DURATION 5 minutes
STEP 9 Print of Business/ Mayor’s Permit SERVICE PROVIDER Carmenlina F. Espiritu
DURATION 1-3 minutes
REQUIRED DOCUMENTS
Locational Clearance and other special requirements, Fire Certificate, Sanitary Permit, Official Receipt, Order of Payment, Application Form and other documents stated above
STEP 10 Final check/ review of all documents/ requirements needed
SERVICE PROVIDER Ryan T. Santos Roxanne Iglesia Felman Pagtalunan DURATION 5 minutes
REQUIRED DOCUMENTS
Business/ Mayor’s Permit, Locational Clearance and other special requirements, Fire Certificate, Sanitary Permit, Official Receipt, Order of Payment, Application Form and other documents stated above
STEP 11 Sign/ Approval of Business Permit
SERVICE PROVIDER Atty. Emmanuel Emilio P. Vergara (CGADH II) DURATION 5 minutes
CALOOCAN CITY CITIZEN’S CHARTER
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REQUIRED DOCUMENTS
Business/ Mayor’s Permit, Locational Clearance and other special requirements, Fire Certificate, Sanitary Permit, Official Receipt, Order of Payment, Application Form and other documents stated above
STEP 12 Record of Business/ Mayor’s Permit for release
SERVICE PROVIDER Michelle Esmao DURATION 5 minutes
REQUIRED DOCUMENTS
Business/ Mayor’s Permit, Locational Clearance and other special requirements, Fire Certificate, Sanitary Permit, Official Receipt, Order of Payment, Application Form and other documents stated above
STEP 13 Release of Business/ Mayor’s Permit SERVICE PROVIDER Noel Sanchez
DURATION 10 minutes
FRONTLINE SERVICES RENEWAL BUSINESS/ MAYOR’S PERMIT (ORDINARY PERIOD)
REQUIRED FEES Variable based on gross receipts
STEP 1
Provision of Application Form, basic information and list of requirements Receive the duly accomplished Application Form and other required documents
SERVICE PROVIDER Roderick Pablo Allan Bartolome DURATION 8 minutes
REQUIRED DOCUMENTS
Barangay Clearance, Community Tax Certificate (Cedula), Comprehensive General Liability Insurance, additional requirement for High Risk Business, Locational Clearance and other special requirements
STEP 2 Encode Application Form
SERVICE PROVIDER Florante Enriquez Ma. Ethel Christine S. Din
Catherine Ann Torres Vincent Noveno
DURATION 3 minutes REQUIRED DOCUMENTS Application Form and other documents stated above STEP 3 Assessment/ Computation of tax and regulatory fees
SERVICE PROVIDER
Leonila Asistio Maria Jean Sanchez Florecita Crudo
Teresita Pulmano Michelle Esmao Ma. Verena Mendoza
Ma. Corazon Arcadio Adelina Cano
DURATION 5 minutes REQUIRED DOCUMENTS Application Form and other documents stated above
STEP 4 Review/ Approval of the Assessment
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SERVICE PROVIDER Ryan T. Santos Roxanne Iglesia Felman Pagtalunan
DURATION 5 minutes REQUIRED DOCUMENTS Order of Payment, Application Form and other documents stated above
STEP 5 Payment
SERVICE PROVIDER City Treasurer’s Office REQUIRED DOCUMENTS Order of Payment, Application Form and other documents stated above
STEP 6 Sanitary Permit SERVICE PROVIDER Sanitation Division
REQUIRED DOCUMENTS Official Receipt, Order of Payment, Application Form and other documents stated above
STEP 7 Print the Business/ Mayor’s Permit SERVICE PROVIDER Carmenlina F. Espiritu
DURATION 1-3 minutes
REQUIRED DOCUMENTS Sanitary Permit, Official Receipt, Order of Payment, Application Form and other documents stated above
STEP 8 Sign/ Approval of Business/ Mayor’s Permit
SERVICE PROVIDER Atty. Emmanuel Emilio P. Vergara (CGADH II)
DURATION 5 minutes
REQUIRED DOCUMENTS Business/ Mayor’s Permit, Sanitary Permit, Official Receipt, Order of Payment, Application Form and other documents stated above
STEP 9 Record the Business/ Mayor’s Permit for release PERSON RESPONSIBLE Michelle Esmao DURATION 5 minutes
STEP 10 Release of Business/ Mayor’s Permit SERVICE PROVIDER Noel Sanchez
DURATION 10 minutes
FRONTLINE SERVICES AMENDMENT OF BUSINESS/ MAYOR’S PERMIT REQUIRED FEES P 100.00 STEP 1 File letter of request from Business Permits and Licensing Office (BPLO)
SERVICE PROVIDER Roderick Pablo Allan Bartolome DURATION 1 minute
REQUIRED DOCUMENTS
Letter of request Original Business/ Mayor’s Permit Deed of Sale or Transfer of Rights for Change of Ownership For Change of Business Name - DTI Registration For Change of Address - Barangay Clearance and Contract of Lease For Change of Business Organization - SEC Registration (from Single to Corp.)
STEP 2 Payment of fees (BPLO issues Order of Payment and instructs the client to pay at CTO)
SERVICE PROVIDER City Treasurer’s Office REQUIRED DOCUMENTS Order of Payment STEP 3 Update/ Encode necessary information to amend/ change
SERVICE PROVIDER Florante Enriquez Ma. Ethel Christine S. Din
Catherine Ann Torres Vincent Noveno
DURATION 3 minutes
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REQUIRED DOCUMENTS Official Receipt and other required documents
STEP 4 Print of amended Business/ Mayor’s Permit SERVICE PROVIDER Carmenlina F. Espiritu
DURATION 5 minutes
REQUIRED DOCUMENTS Official Receipt and other required documents STEP 5 Sign/ Approval of Business/ Mayor’s Permit
SERVICE PROVIDER Atty. Emmanuel Emilio P. Vergara (CGADH II) DURATION 5 minutes REQUIRED DOCUMENTS Business/ Mayor’s Permit, Official Receipt and other required documents
STEP 6 Record of amended Business/ Mayor’s Permit SERVICE PROVIDER Michelle Esmao
DURATION 3 minutes REQUIRED DOCUMENTS Business/ Mayor’s Permit, Official Receipt and other required documents STEP 7 Release of amended Business/ Mayor’s Permit
SERVICE PROVIDER Noel Sanchez DURATION 3 minutes
FRONTLINE SERVICES RECEIVE OF COMPLAINTS IN CONNECTION OF BUSINESS/ MAYOR’S PERMIT
REQUIRED FEES None
STEP 1 Fill out Complaint Form SERVICE PROVIDER Leonila Asistio
DURATION 2 minutes
STEP 2 Verification of records SERVICE PROVIDER Catherine Ann C. Torres
DURATION 3 minutes REQUIRED DOCUMENTS Complaint Form
STEP 3 Inspection of the nature of complaint
SERVICE PROVIDER
Emmanuel De Regla Ryan T. Santos Cesar Estrella
Roderick Pablo Raul Gonzales Renato Dela Cruz
Ramon Garcia Bayani Yang Joselito Alcaraz, Jr.
DURATION 1 day REQUIRED DOCUMENTS Complaint Form
STEP 4 Re-verification of record, if necessary SERVICE PROVIDER Catherine Ann C. Torres
DURATION 30 seconds REQUIRED DOCUMENTS Accomplished Complaint Form, Inspection Report STEP 5 Delivery of the Notice of Assessment
SERVICE PROVIDER
Emmanuel De Regla Ryan T. Santos Cesar Estrella
Roderick Pablo Raul Gonzales Renato Dela Cruz
Ramon Garcia Bayani Yang Joselito Alcaraz, Jr.
DURATION 1 day
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CITY ENGINEERING DEPARTMENT
FUNCTIONAL STATEMENT: Supervision, construction, repair, maintenance and improvement of government
facilities, streets, bridges, building, and other infrastructure projects of the city, and enforce laws and ordinances relative thereto.
FRONTLINE SERVICE ISSUANCE OF THE REQUIRED EXCAVATION PERMIT FOR INDIVIDUAL HOUSE SERVICE CONNECTION (MWSI)
STEP 1 Submission of documents
STEP 2 Site inspection SERVICE PROVIDER Engr. Renato de Guzman
STEP 3 Compute and issue Order of Payment SERVICE PROVIDER Engr. Renato de Guzman STEP 4 Payment of fees
SERVICE PROVIDER Cashier/ City Treasurer’s Office Collection Clerk (Windows 17 to 25) STEP 5 Sign/ Approve Excavation Permit
SERVICE PROVIDER Engr. Oliver R. Hernandez (Officer-in-Charge)
STEP 6 Release permit SERVICE PROVIDER Corazon Gatmaitan
DURATION 5 days
REQUIRED DOCUMENT/S
1. Barangay Clearance 2. Documents from Maynilad Water Services, Inc. (MWSI):
Request for excavation/ certified application for house service connection
Application Inspection Report
Payment Receipt from MWSI 3. Community Tax Certificate (Cedula)
REQUIRED FEES
Processing Fee: 1) For pole & HSC………………………...P 500.00 2) For soil testing operation/bore hole…..…300.00 3) For all other excavation………………...1.000
Excavation Fee: a) Underground utility lines: 1) First fifty linear meter…………………….P500.00 2) Over fifty linear meters ..per meter………..15.00
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b) For installation of wooden/concrete pole ..per pole….30.00 c) For foundation of structure..per sq.m………………….25.00
Restoration Fee, per sq.m. or fraction thereof on affected pavement 1) 100mm thickness……………..………………..…..…..800.00 2) 150mm thickness……………………………………….900.00 3) 200mm thickness…………………..…………..….…1,000.00 4) 250mm thickness……………………………..……...1,200.00 5) 300mm thickness………………………………..…...1,500.00 6) Macadam pavement…………………………………....100.00 7) Ashalt pavement…………………………………..……600.00 8) Curb & gutter per lm………………………….....……..400.00
FRONTLINE SERVICE ISSUANCE OF EXCAVATION PERMIT TO MAJOR PUBLIC UTILITIES Manila Electric Company (MERALCO), Philippine Long Distance Telephone Company (PLDT), MWSI, etc.
STEP 1 Submission of required documents STEP 2 Site inspection
SERVICE PROVIDER Engr. Renato de Guzman
STEP 3 Compute and issue Order of Payment SERVICE PROVIDER Engr. Renato de Guzman
STEP 4 Payment of fees SERVICE PROVIDER Cashier/ City Treasurer’s Office Collection Clerk (Windows 17 to 25)
STEP 5 Approve Excavation Permit
SERVICE PROVIDER Engr. Oliver R. Hernandez (Officer-in-Charge) STEP 6 Issue permit
SERVICE PROVIDER Corazon Gatmaitan DURATION 15 days
REQUIRED DOCUMENT/S 1. Plans 2. Barangay Clearance
3. Community Tax Clearance (Cedula)
REQUIRED FEES
Processing Fee: a) For pole & HSC…………………………….………..P 500.00 b) For soil testing operation/bore hole……….…………300.00
c) For all other excavation…………………….……....1.000
Excavation Fee: a) Underground utility lines:
1) First fifty linear meter………………….…….….P500.00 2) Over fifty linear meters ..per meter……………….15.00
b) For installation of wooden/concrete pole ..per pole….30.00 c) For foundation of structure..per sq.m….25.00
Restoration Fee, per sq.m. or fraction threofon affected pavement 1) 100mm thickness……………..…………….……..…..800.00 2) 150mm thickness……………………………..……….900.00 3) 200mm thickness…………………..………….….…1,000.00 4) 250mm thickness…………………………….……...1,200.00 5) 300mm thickness…………………………….……...1,500.00 6) Macadam pavement…………………………..……....100.00 7) Asphalt pavement………………………………...……600.00 8) Curb & gutter per lm…………………..……..400.00
Contractor’s Tax on Business & Supervision
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CITY HEALTH DEPARTMENT
FUNCTIONAL STATEMENT: Promote the welfare of the people by providing them with comprehensive primary health
care and environmental sanitation program.
FRONTLINE SERVICE ISSUANCE OF HEALTH CERTIFICATE STEP 1 Submission of requirements SERVICE PROVIDER Modesto G. Saplan Levi N. Francisco
DURATION 1 minute STEP 2 Issue Order of Payment
SERVICE PROVIDER Modesto G. Saplan Levi N. Francisco DURATION 30 seconds STEP 3 Issue Medical Certificate
SERVICE PROVIDER Employee’s Clinic Personnel DURATION 3 minutes
STEP 4 Process Health Certificate SERVICE PROVIDER Officer of the day DURATION 5 minutes
STEP 5 Sign and Release Health Certificate SERVICE PROVIDER Dr. Maybelle Sison (Officer-in-Charge)
DURATION 3 minutes
REQUIRED DOCUMENT/S
1. 1 x 1 Picture 2. Food handling seminar certificate for food handlers 3. Chest X-Ray (6 months to 1 year) 4. Fecalysis Report (1 month) 5. Urinalysis Result (1 week) 6. Official Receipt of Health Certificate
REQUIRED FEES 1. P20.00 – Seminar Fee for food handlers 2. P100.00 – Health Certificate
FRONTLINE SERVICE ISSUANCE OF SANITARY PERMIT STEP 1 Submission and validation of requirements
SERVICE PROVIDER Officer of the day
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DURATION 5 minutes
STEP 2 Process Sanitary Permit SERVICE PROVIDER Lolita P. Corpuz
DURATION 5 minutes
STEP 3 Sign and release Sanitary Permit SERVICE PROVIDER Dr. Maybelle Sison (Officer-in-Charge)
DURATION 3 minutes
REQUIRED DOCUMENT/S
1. Fully accomplished Application Form with corresponding statement of account 2. Official Receipt of Payment based on assessment as indicated in the revenue
code (City Treasurer’s Office) 3. Temporary Sanitary Permit 4. Health Certificate of personnel 5. Other requirements depending on the kind of business
FRONTLINE SERVICE ISSUANCE OF MEDICAL CERTIFICATE
STEP 1 Present requirements and test results to Admitting Section (all original copies)
SERVICE PROVIDER Jose Ramon G. Sese, RN DURATION 1 minute
STEP 2 Conduct physical examination, diagnostic and treatment SERVICE PROVIDER Dr. Zenaida Tan-Calupaz
DURATION 3 minutes STEP 3 Issue Order of Payment SERVICE PROVIDER Adelia B. Manzano, RN
DURATION 1 minute STEP 4 Pay the required amount of fees
SERVICE PROVIDER Cashier/ City Treasurer’s Office Collection Clerk (Windows 17 to 25)
DURATION 2 minutes REQUIRED FEES PhP 50.00
STEP 5 Encode Medical Certificate SERVICE PROVIDER Jose Ramon G. Sese, RN DURATION 2 minutes
STEP 6 Release of Health Certificate SERVICE PROVIDER Adelia B. Manzano, RN
DURATION 1 minute
REQUIRED DOCUMENT/S 1. Chest X-ray, Urinalysis and Fecalysis
for private clients 2. CBC, Urinalysis, Chest X-ray and
Drug Test for gov’t. employees
FRONTLINE SERVICE LABORATORY
STEP 1 Receive referrals from the employees clinic, health centers, government/ private hospitals and private practitioners
SERVICE PROVIDER Analiza Guiterrez
DURATION 2 minutes
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STEP 2 Examine urine, stool, CBC\blood, sputum and Rapid Dengue Test
SERVICE PROVIDER Medical Technologist on duty
DURATION Urine/ Stool – 1 hour CBC/ Blood – 1 to 2 hours
Sputum Exam. – after 2 days Rapid Dengue Test – 1 hour
STEP 3 Payment of fees based on lab test requested
SERVICE PROVIDER Cashier/ City Treasurer’s Office Collection Clerk (Windows 17 to 25)
REQUIRED FEES Urine – P30.00 Stool – P30.00 CBC/ Blood – P60.00
Sputum Exam. – free Rapid Dengue Test – free
STEP 4 Report and record results
SERVICE PROVIDER Analiza Gutierrez DURATION 2 minutes
STEP 5 Issue laboratory results SERVICE PROVIDER Analiza Guiterrez DURATION 2 minutes
FRONTLINE SERVICE CEMETERY SERVICES
STEP 1 Present requirements at the counter SERVICE PROVIDER Gildred Alentajan DURATION 1 minute
STEP 2 Issue Order of Payment SERVICE PROVIDER Gildred Alentajan
DURATION 1 minute STEP 4 Pay required amount of fees SERVICE PROVIDER Cashier/ City Treasurer’s Office Collection Clerk (Windows 17 to 25)
DURATION 20 minutes REQUIRED FEES Depends on the service needed
STEP 5 Issuance of Permit
SERVICE PROVIDER Gildred Alentajan DURATION 3 minutes
STEP 6 Signature SERVICE PROVIDER Dr. Maybelle P. Sison (Officer-in-Charge) DURATION 3 minutes
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OFFICE OF THE CITY BUILDING OFFICIAL
FUNCTIONAL STATEMENT: Enforce the National Building Code (P.D. 1096) and Chapter 10 of the Updated
Caloocan City Revenue Code under City Ordinance No. 0368 s. 2004 pertinent to the construction, improvement, repair or demolition of any building or structure within the territorial jurisdiction of the city.
FRONTLINE SERVICE ISSUANCE OF BUILDING/ SANITARY PERMIT
STEP 1 Secure Locational/ Zoning Clearance SERVICE PROVIDER Land Use and Zoning Division, City Planning and Development Department
STEP 2 Submit all requirements SERVICE PROVIDER Melvin Barba
STEP 3 Process application
STEP 3A Accomplish time schedule
SERVICE PROVIDER
Oro Ricafort George Quan Bernardo Recto
Alfredo Sarmiento Aurea Recto Ronald Gervacio
Ramiro Rañon Erlinda Arcadio Lourdes Eustaquio
Mario Lasala City Building Official
STEP 3B Assess and pay required amount
SERVICE PROVIDER Erlinda Arcadio Arch. Ronald Gervacio STEP 3C Endorse to the Bureau of Fire Protection
PERSO/SN RESPONSIBLE Engr. Romeo F. Oña (Officer-in-Charge) STEP 3D Issue Fire Safety Inspection Requirement (FSIR) SERVICE PROVIDER F/ Supt. Roel Jeremy Diaz (City Fire Marshall)
STEP 4 Conduct final evaluation SERVICE PROVIDER Lourdes Eustaquio
STEP 5 Issue and release permit SERVICE PROVIDER Engr. Godofredo S. Gravador (Officer-in-Charge) Criselda Camacho DURATION Based on submitted time schedule and completion of all necessary documents REQUIRED DOCUMENT/S
1. Accomplished Application Form signed by the owner, sealed and signed by an architect/ civil engineer/ sanitary engineer in charge of the construction
2. Lot Plan 3. Homeowner’s Association Clearance, if necessary
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REQUIRED DOCUMENT/S
4. Transfer Certificate of Title (TCT) - Certified by the Registry of Deeds/ Deed of Absolute Sale
5. Tax Declaration (photocopy) 6. Tax Receipt (photocopy) 7. Contract of Lease, if the property is not owned by applicant (photocopy) 8. Barangay Clearance for Building Permit 9. Building Plans signed and sealed by architect/ civil engineer/ sanitary engineer
(five sets) 10. Photocopy of Philippine Regulatory Commission (PRC) I.D. and Philippine Tax
Registration (PTR) receipts of signing architects/ engineers in charge, with three specimen signatures
11. Bill of Materials (two sets) 12. Specification (two sets) 13. Scope of Work (two sets) 14. Structural Computations – two-storey and above (two sets) 15. Soil Boring Test , three-storey and above (two sets) 16. Logbook 17. Locational Clearance
REQUIRED FEES Based on the National Building Code and City Ordinances
FRONTLINE SERVICE ISSUANCE OF OCCUPANCY PERMIT STEP 1 Submit all requirements PERSON/S RESPONSIBLE Melvin Barba
STEP 2 Conduct site inspection SERVICE PROVIDER Oro Ricafort George Quan Bernardo Recto Alfredo Sarmiento
STEP 3 Process application
STEP 3A Assess and pay required amount of fees SERVICE PROVIDER Erlinda Arcadio Arch. Ronald Gervacio
STEP 3B Endorse to the Bureau of Fire Protection SERVICE PROVIDER Engr. Romeo F. Oña (Officer-in-Charge) STEP 3C Issue Fire Safety Inspection Certificate (FSIC)
SERVICE PROVIDER F/ Supt. Roel Jeremy Diaz (City Fire Marshall) STEP 4 Conduct final evaluation
SERVICE PROVIDER Lourdes Eustaquio STEP 5 Issue and release permit SERVICE PROVIDER Criselda Camacho
DURATION Based on compliance (i.e. Inspection Report)
REQUIRED DOCUMENT/S
1. Certificate of Completion Form (signed and sealed by professionals) 2. Approved Building Permits and Plans with photocopy 3. 5R pictures (front and side) 4. Logbook
REQUIRED FEES Based on the National Building Code and City Ordinances
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FRONTLINE SERVICE ISSUANCE OF MECHANICAL PERMIT
STEP 1 Submit Application Form and requirements PERSON/S RESPONSIBLE Gloria Gabisan
STEP 2 Schedule inspection
SERVICE PROVIDER Francisco Acab Romeo Bautista
Ariel Feliciano Cecilia Tuazon
Roland Espero Lamberto Laxamana
Geronimo Santos Dante Paule
STEP 3 Conduct site inspection
SERVICE PROVIDER Francisco Acab Romeo Bautista
Ariel Feliciano Cecilia Tuazon
Roland Espero Lamberto Laxamana
Geronimo Santos Dante Paule
STEP 4 Issue Order of Payment PERSON/S RESPONSIBLE Gloria Gabisan
STEP 5 Approve Permit Plan SERVICE PROVIDER Francisco Acab Engr. Romeo F. Oña (Officer-in-Charge) STEP 6 Release permit
SERVICE PROVIDER Gloria Gabisan DURATION 5 days
REQUIRED DOCUMENT/S
1. Plans signed and sealed by a professional mechanical engineers (three sets) 2. Mayor’s Permit 3. Environmental Compliance Certificate (ECC) – for Boiler and Gas Station
Application
REQUIRED FEES Based on the National Building Code and City Ordinances
FRONTLINE SERVICE ISSUANCE OF ANNUAL BUILDING PERMIT
STEP 1
New - Submit requirements (Building Permit, Plan, signed and sealed by a Civil Engineer/ Architect, copy of Mayor’s Permit, Barangay Clearance, Contract of Lease)
Renewal – Submit forms and requirements (latest signed permit and Official Receipt)
PERSON/S RESPONSIBLE Melvin Barba
STEP 2 Conduct site inspection and evaluation
SERVICE PROVIDER Aurea Recto Edwin Bernardo
Christopher Quan Cecille Tuazon
Alberto Laxamana
STEP 3 Receive requirements PERSON/S RESPONSIBLE Aurea Recto STEP 4 Issue Order of Payment
SERVICE PROVIDER Enrico Santos STEP 5 Approve permit
SERVICE PROVIDER Cristina Sanchez Engr. Romeo F. Oña (Officer-in-Charge)
STEP 6 Release permit PERSON/S RESPONSIBLE Enrico Santos
DURATION 2 weeks
REQUIRED DOCUMENT/S
1. Approved Building Permit and Plans/ Lease Contract 2. Certificate of Occupancy 3. Sanitary/ Plumbing Permit and Plumbing Certificate 4. Signboard Permit/ Approved Plan 5. Certificate of Structure Stability
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6. Certificate of Electrical Inspection (CEI)/ Plan 7. Mechanical Permit/ Plans 8. Fire Safety Inspection Certificate (FSIC) 9. Business Licenses 10. Tax Declaration on Improvement 11. Annual Inspection Certificate (for renewal)
REQUIRED FEES Based on area computation
FRONTLINE SERVICE ISSUANCE OF REPAIR PERMIT STEP 1 Submit all requirements
PERSON/S RESPONSIBLE Melvin Barba STEP 2 Process application STEP 2A Fill up time schedule
SERVICE PROVIDER
Oro Ricafort George Quan Bernardo Recto
Alfredo Sarmiento Aurea Recto Ronald Gervacio
Ramiro Rañon Erlinda Arcadio Lourdes Eustaquio
Mario Lasala
STEP 2B Assess and pay required amount of fees SERVICE PROVIDER Erlinda Arcadio Arch. Ronald Gervacio
STEP 3 Final evaluation PERSON/S RESPONSIBLE Lourdes Eustaquio
STEP 4 Issue and release permit
SERVICE PROVIDER Engr. Romeo F. Oña (Officer-in-Charge) Criselda Camacho DURATION Based on time schedule
REQUIRED DOCUMENT/S
1. Application form accomplished and signed by the owners, sealed and signed by an architect/ engineer in charge of the construction
2. TCT Certified from the Registry of Deeds/ Deed of Absolute Sale 3. Tax Declaration (photocopy) 4. Tax Receipt (photocopy) 5. Contract of Lease, if the property is not owned (photocopy) 6. Barangay Clearance 7. Photocopy of PRC I.D. and PTR receipts of signing architect/ engineer in
charge 8. Bill of Materials (two sets)
REQUIRED FEES Based on the National Building Code and City Ordinances
FRONTLINE SERVICE ISSUANCE OF DEMOLITION/ FENCING PERMIT
STEP 1 Submit all requirements PERSON/S RESPONSIBLE Melvin Barba
STEP 2 Process application STEP 2A Fill up time schedule
SERVICE PROVIDER
Oro Ricafort George Quan Bernardo Recto
Alfredo Sarmiento Aurea Recto Ronald Gervacio
Ramiro Rañon Erlinda Arcadio Lourdes Eustaquio
Mario Lasala
STEP 2B Assess and pay required amount of fees
SERVICE PROVIDER Erlinda Arcadio Arch. Ronald Gervacio STEP 3 Conduct final evaluation
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SERVICE PROVIDER Lourdes Eustaquio
STEP 4 Issue and release permit SERVICE PROVIDER Engr. Romeo F. Oña (Officer-in-Charge) Criselda Camacho
DURATION Based on time schedule
REQUIRED DOCUMENT/S
1. Accomplished application form signed by the owner, sealed and signed by architect/ engineer in charge of the construction
2. TCT - Certified from the Registry of Deeds/ Deed of Absolute Sale 3. Tax Declaration (photocopy)
4. Tax Receipt (photocopy) 5. Barangay Clearance 6. Lot Plan
REQUIRED FEES Based on the National Building Code and City Ordinances
FRONTLINE SERVICE ISSUANCE OF SIGN/ BILLBOARD PERMIT
STEP 1 Submit all requirements STEP 2 Process application
PERSON/S RESPONSIBLE Enrico Santos STEP 3 Fill up time schedule SERVICE PROVIDER Paul Santos Jose Gonzales Marino Pilon Enrico Santos
STEP 4 Assess/ pay required amount of fees PERSON/S RESPONSIBLE Erlinda Arcadio
STEP 5 Conduct final evaluation SERVICE PROVIDER Engr. Jerick Legaspi Engr. Romeo F. Oña (Officer-in-Charge) STEP 6 Issue and release permit
PERSON/S RESPONSIBLE Enrico Santos DURATION Based on time schedule
REQUIRED DOCUMENT/S
1. Application Form - accomplished and signed by the owners, sealed and signed by an architect/ engineer in charge of the construction
2. Contract of Lease, if the property is not owned (photocopy) 3. Barangay Clearance 4. Bill of Materials 5. Photocopy of PRC I.D. and PTR Receipts of signing architects/ engineer in
charge 6. Signboard Plan signed and sealed by architect/ civil engineer (three sets)
REQUIRED FEES Based on the National Building Code and City Ordinances
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FRONTLINE SERVICE ISSUANCE OF ELECTRICAL PERMIT/ CERTIFICATE OF ELECTRICAL INSPECTION (CEI)
STEP 1 Distribute form PERSON/S RESPONSIBLE Loida Pingol
STEP 2 Submit form and required documents (land title, MERALCO yellow cards, electrical bills and lease contract)
PERSON/S RESPONSIBLE Loida Pingol
STEP 3 Assess and pay required amount of fees
SERVICE PROVIDER Cristopher Quan Sonny Jarabe STEP 4 Evaluate and inspect site
SERVICE PROVIDER Cristopher Quan Sonny Jarabe
Jojo Lozano Ricky Sioson
Ricardo Baluyot
STEP 5 Issue Order of Payment SERVICE PROVIDER Cristopher Quan Sonny Jarabe
STEP 6 Release permit/ CEI PERSON/S RESPONSIBLE Ryan Gonzales
DURATION 5 days (subject for inspection)
REQUIRED DOCUMENT/S
1. Application form accomplished and signed by the owners, signed and sealed by the Electrical Engineer in charge of the construction
2. Barangay Clearance 3. Electrical Plan signed and sealed by the Electrical Engineer (three sets) 4. Building Permit
REQUIRED FEES Based on the National Building Code and City Ordinances
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DEPARTMENT OF PUBLIC SAFETY AND TRAFFIC MANAGEMENT
TRICYCLE AND PEDICAB REGULATORY SERVICES
FUNCTIONAL STATEMENT: Ensure public safety and orderly traffic operations in the city and regulate the use of private and public utility tricycle and pedicab units in public streets and places as well as the issuance of Certificate of Franchises and Mayor’s Permit.
FRONTLINE SERVICE ISSUANCE OF FRANCHISE AND MAYOR’S PERMIT STEP 1 Submit requirements for evaluation
SERVICE PROVIDER TPRS Personnel STEP 2 Verify records SERVICE PROVIDER TPRS Personnel
STEP 3 Issue Order of Payment SERVICE PROVIDER TPRS Personnel
STEP 4 Pay required amount of fees SERVICE PROVIDER Cashier/ City Treasurer’s Office Collection Clerk
STEP 5 Encode data, print Franchise and Mayor’s Permit, and issue identification card (ID) and sticker
SERVICE PROVIDER TPRS Personnel STEP 6 Release Franchise and Mayor’s Permit SERVICE PROVIDER TPRS Personnel
DURATION 1 hour
REQUIRED DOCUMENT/S
1. Certificate of No Objection signed by the President and Officers of the Tricycle Operators and Drivers Association (TODA)
2. Copy of old/ previous franchise issued by the Traffic and Pedicab Regulatory Services (TPRS)
3. Barangay Clearance 4. Copy of Official Receipt/ Certificate of Registration 5. Community Tax Certificate (Cedula) 6. Voter’s ID (for new applicants) 7. Order of Payment
REQUIRED FEES
Tricycle Franchise fee Mayor’s Permit Annual Sticker Certificate of Road Worthiness Validation Sticker Identification Card TOTAL
PhP 175.00 100.00 50.00 25.00 25.00 30.00
PhP 405.00
Pedicab
Franchise fee Mayor’s Permit Identification Card Sticker
PhP 150.00 100.00 30.00 50.00
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REQUIRED FEES
TOTAL PhP 330.00
Annual Fees
Mayor’s Permit Sticker Identification Card TOTAL
PhP 500.00 50.00 30.00
PhP 580.00
FRONTLINE SERVICE REGULAR CONDUCT OF ROAD WORTHINESS AND SAFETY INSPECTION
STEP 1 Submit Application Form STEP 2 Issue Order of Payment
SERVICE PROVIDER TPRS Personnel
DURATION 1 day (per TODA)
REQUIRED DOCUMENT/S
1. Official Receipt 2. Certificate of Registration 3. Franchise and Mayor’s Permit with actual inspection of tricycle unit
REQUIRED FEES PhP 25.00
FRONTLINE SERVICE RECEIVING AND RESPONDING TO COMPLAINTS FROM COMMUTERS AND OTHER DIFFERENCES AMONG TRICYCLE OPERATORS AND DRIVERS ASSOCIATIONS (TODA)
STEPS / PROCEDURES File and verify complaints
SERVICE PROVIDER TPRS Personnel DURATION Depends upon the verification of complaint
REQUIRED DOCUMENT/S Letter of complaint REQUIRED FEES None
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PLACES OF INTERESTS
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BUREAU OF FIRE PROTECTION
FUNCTIONAL STATEMENT: Prevent and suppress destructive fire, investigate its causes, provide emergency medical and rescue service and enforce other fire-related laws with active involvement of the community.
FRONTLINE SERVICE ISSUANCE OF FIRE SAFETY INSPECTION CERTIFICATE (FSIC) FOR BUSINESS OPERATIONS
STEP 1 Secure Application Form from the Customer Relation Officer
SERVICE PROVIDER NUP Rosita Arias (CRO) DURATION 5 minutes
STEP 2 Submit duly accomplished Application Form with complete requirements
SERVICE PROVIDER NUP Rosita Arias (CRO) DURATION 10 minutes
STEP 3 Assess Fire Code fees and issue Order of Payment SERVICE PROVIDER SFO2 Davie Bautista
DURATION 15 minutes
STEP 4 Payment of Fire Code fees SERVICE PROVIDER FO1 Jennylyn Lim/ NUP Florelyn Tan
DURATION 10 minutes STEP 5 Present Official Receipt to the CRO and issue a claim stub for release SERVICE PROVIDER NUP Rosita Arias (CRO)
DURATION 15 minutes
DOCUMENTS REQUIRED
1. Assessment from Business Permit and Licensing Office/ Official Receipt/ Mayor’s Permit.
2. Tax Declaration or any document from the local assessors showing the current assessed value of the building and/ or lessor/ owner or contract of lease, if lessee.
3. Previous FSIC, if renewal.
NOTATIONS
Fire Safety Inspection Certificate (FSIC) shall be issued only to the fully complied establishment/ applicant with a maximum of five (5) days. Otherwise, a Notice to Comply shall be issued to the non-compliant establishment/
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applicant with a maximum grace period of fifteen (15) days. *Beware of FAKE Fire Safety Inspector (FSI) who are firemen but not qualified to inspect, retired firemen and agents of Fire Extinguishers. Qualified FSI shall be in complete uniform with identification card especially an Inspection Order signed by the Chief of Fire Safety Enforcement and approved by the City Fire Marshal.
FRONTLINE SERVICE ISSUANCE OF FIRE SAFETY INSPECTION CERTIFICATE (FSIC) FOR OCCUPANCY
STEP 1 Secure Application Form from the Customer Relation Officer
SERVICE PROVIDER NUP Rosita Arias (CRO) DURATION 5 minutes
STEP 2 Submit duly accomplished Application Form with complete requirements SERVICE PROVIDER NUP Rosita Arias (CRO) DURATION 10 minutes
STEP 3 Assess Fire Code fees and issue Order of Payment SERVICE PROVIDER SFO2 Davie Bautista
DURATION 15 minutes
STEP 4 Payment of Fire Code fees SERVICE PROVIDER FO1 Jennylyn Lim/ NUP Florelyn Tan
DURATION 10 minutes STEP 5 Present Official Receipt to the CRO and issue a claim stub for release
SERVICE PROVIDER NUP Rosita Arias (CRO)
DURATION 15 minutes
DOCUMENTS REQUIRED
1. Proper endorsement from Office of the Building Official to the City Fire Marshal and/ or Chief of Fire Safety Enforcement Unit.
2. Issue Fire Safety Evaluation Clearance during the application of building permit.
3. Issue Official Receipt from the local government during the application of building permit and Occupancy Permit as required by COA.
4. Duly signed and accomplished Certificate of Completion.
NOTATION
Fire Safety Inspection Certificate (FSIC) shall be issued only to the fully complied establishment/ applicant with a maximum of five (5) days. Otherwise, a Notice of Disapproval shall be issued to the non-compliant establishment/ applicant stating therein the violation/s committed.*Beware of FAKE Fire Safety Inspector (FSI) who are firemen but not qualified to inspect, retired firemen and agents of Fire Extinguishers. Qualified FSI shall be in complete uniform with identification card especially an Inspection Order signed by the Chief of Fire Safety Enforcement and approved by the City Fire Marshal.
FRONTLINE SERVICE ISSUANCE OF FIRE SAFETY EVALUATION CLEARANCE (FSEC) STEP 1 Secure Application Form from the Customer Relation Officer
SERVICE PROVIDER NUP Rosita Arias (CRO) DURATION 5 minutes
STEP 2 Submit duly accomplished Application Form with complete requirements SERVICE PROVIDER NUP Rosita Arias (CRO) DURATION 10 minutes
CALOOCAN CITY CITIZEN’S CHARTER
35
STEP 3 Assess Fire Code fees and issue Order of Payment
SERVICE PROVIDER SFO2 Davie Bautista DURATION 15 minutes
STEP 4 Payment of Fire Code fees
SERVICE PROVIDER FO1 Jennylyn Lim/ NUP Florelyn Tan DURATION 10 minutes
STEP 5 Present Official Receipt to the CRO and issue a claim stub for release SERVICE PROVIDER NUP Rosita Arias (CRO) DURATION 15 minutes
DOCUMENTS REQUIRED
1. Proper endorsement from Office of the Building Official to the City Fire Marshal and/ or Chief of Fire Safety Enforcement Unit.
2. Bill of Materials including the labor, signed and sealed by an Architect/ Civil Engineer with Certificate of Competency from the Bureau of Fire Protection.
3. A minimum 3 sets of plan including; (a) Structural Plan; (b) Architectural Plan; (c) Electrical Plan; (d) Mechanical Plan; (e) Fire Protection Plan and its design computation, if required, depending on the number of storeys or the area.
4. Special Power of Attorney or Notarized Authorization from the owner if the applicant is representative.
NOTATION
Fire Safety Evaluation Clearance (FSEC) shall be issued only to the applicant with complete requirements for a maximum of three (3) days. Otherwise, a Notice of Disapproval shall be issued to the applicant during the evaluation of the plan, it needs sprinkler system and/ or standpipes system and/ or Automatic Fire Detection and Alarm System but does not submit plans of Fire Protection.*Beware of FAKE Fire Safety Inspector (FSI) who are firemen but not qualified to inspect, retired firemen and agents of Fire Extinguishers. Qualified FSI shall be in complete uniform with identification card especially an Inspection Order signed by the Chief of Fire Safety Enforcement and approved by the City Fire Marshal.
CALOOCAN CITY CITIZEN’S CHARTER
36
DEPARTMENT OF PUBLIC SAFETY AND TRAFFIC MANAGEMENT
BUSINESS OBSTRUCTION CLEARANCE DIVISION
FUNCTIONAL STATEMENT: To ensure that Section 214 of City Ordinance 0386, series of 2004, “REMOVAL OF
OTHER OBSTRUCTION” is properly implemented. FRONTLINE SERVICE ISSUANCE OF BUSINESS OBSTRUCTION CLEARANCE
STEP 1 Secure/ Submit photocopies of the requirements
SERVICE PROVIDER Benjamin Maniaol Eric Sarmiento
STEP 2 Inspection of the establishments SERVICE PROVIDER Benjamin Maniaol Eric Sarmiento
STEP 3 Review of after inspection report/ recommend issuance of clearance
SERVICE PROVIDER Benjamin Maniaol Eric Sarmiento
STEP 4 Issuance of clearance
PERSON/S RESPONSIBLE Benjamin Maniaol Eric Sarmiento DURATION 1 Day
REQUIRED DOCUMENT/S
1. Application Form (BPLO) 2. DTI or SEC 3. Official Receipt
4. Sanitation Permit 5. Barangay Clearance 6. Original picture of the establishment
REQUIRED FEES None
CALOOCAN CITY CITIZEN’S CHARTER
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CITY GENERAL SERVICES OFFICE
FUNCTIONAL STATEMENT: Proper procurement, effective utilization, maintenance, and disposal of city government
supplies, materials, and property as well as efficient record management and safekeeping.
FRONTLINE SERVICE
MAYOR’S CLEARANCE FOR PURPOSES OF:
Local Employment
Armed Forces of the Philippines (AFP)/ Philippine National Police (PNP) and Bureau of Fire Protection (BFP)
Security Guard
Others
Travel Abroad
Firearms/ Explosives License
Marriage requirements for would-be brides of AFP personnel
STEP 1 Present the required documents
SERVICE PROVIDER Ofelia Lukban Ma. Victoria P. Dacaran
Rosalie G. Cailin
STEP 2 Pay the required fees
SERVICE PROVIDER Cashier/ City Treasurer’s Office Collection Clerk STEP 3 Sign Mayor’s Clearance SERVICE PROVIDER Lilibeth M. Luakian, Secretary to the Mayor
STEP 4 Authenticate and release Mayor’s clearance
SERVICE PROVIDER Ofelia Lukban Ma. Victoria P. Dacaran
Rosalie G. Cailin
DURATION 15 minutes
REQUIRED DOCUMENT/S
1. Police Clearance (original and photocopy) 2. Court Clearance - MTC/ RTC (original and photocopy) 3. National Bureau of Investigation (NBI) Clearance - for application in handling
explosives materials/ components
REQUIRED FEES
Local Employment Travel Abroad Firearms/ Explosives Authentication
PhP 20 100 200
20
FRONTLINE SERVICE PROVISION OF EQUIPMENTS TO BARANGAYS, RELIGIOUS GROUP, ETC. (CHAIRS, TABLES, SOUND SYSTEMS AND TENTS)
STEP 1 Letter of request and verification of availability and schedule. Preparation of request form
SERVICE PROVIDER Jeremy Jay Redito Wellyn Grace Urbano STEP 2 Approve and sign property request form
SERVICE PROVIDER Lauro C. Capatan, Officer-in-charge – Maintenance Division DURATION 10 Minutes (Step 1 and 2)
CALOOCAN CITY CITIZEN’S CHARTER
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STEP 3 Receive approved property request form and deliver equipment requested
SERVICE PROVIDER
Luciano Gatdula Orlando Tadeo Tirso Acosta
Roland Cortez Albert Dela Cruz
Ruben Barcita Lester Gomez
STEP 4 Retrieval of equipment/ property
SERVICE PROVIDER
Luciano Gatdula Orlando Tadeo Tirso Acosta
Roland Cortez Albert Dela Cruz
Ruben Barcita Lester Gomez
DURATION Depends on the volume of equipment requested (Step 3 and 4)
STEP 5 Receive and file returned property request form Jeremy Jay Redito Wellyn Grace Urbano
CALOOCAN CITY CITIZEN’S CHARTER
39
CIVIL REGISTRY DEPARTMENT
VISION: The Caloocan Civil Registry aims to be a dynamic department that exerts effort to contribute towards the successful transformation of the Philippines Civil Registration process into an efficient, systematic and pro-people system. MISSION: Efficient, systematic and pro-people Civil Registration System for an empowered Caloocan City Constituents.
FRONTLINE SERVICE
REGISTRATION OF NEWBORNS Who may avail of the service?
Parents of newborns, guardians, relatives of newborn
Attendants at birth i.e., midwife, physician, nurse
Administrator of hospital, clinic or similar institution ( attendant at birth certifying
on facts of birth)
STEPS 1 Review entries in the certificate of live birth (Municipal Form 102)
SERVICE PROVIDER Mizpah Dorcas Cajigal Gerardo Marcelo DURATION 10 Minutes
STEPS 2 Assign Registry Number/enter in registry book
SERVICE PROVIDER Mizpah Dorcas Cajigal Gerardo Marcelo DURATION 10 Minutes
STEPS 3 Endorsement to PSA SERVICE PROVIDER Mizpah Dorcas Cajigal Gerardo Marcelo DURATION 10 Minutes
REQUIRED DOCUMENT/S
1. Duly filled up certificate of live birth, with the signature of the attendant at birth (Municipal Form 102)
2. Signature of parents, affidavit to use the surname of father, if parents are not married
3. Acknowledgement of father 4. Married Certificate of parents, if married
REQUIRED FEES None
FRONTLINE SERVICE
DELAYED REGISTRATION/ OUT-OF-TOWN REPORTING OF BIRTH Who may avail of the service?
Person 18 years of age or over
Either or both parents of minor child to sign document
Physician, nurse, midwife or attendant at birth
STEP 1 Interview Applicant
SERVICE PROVIDER Reynaldo Legaspi Irma Reyes Monina Delgado
DURATION 10 minutes STEP 2 Submit required documents/ Preparation of birth certificate
SERVICE PROVIDER Reynaldo Legaspi Irma Reyes Monina Delgado DURATION 10 minutes
CALOOCAN CITY CITIZEN’S CHARTER
40
STEP 3 Post requirements for 10 days
SERVICE PROVIDER Reynaldo Legaspi Irma Reyes Monina Delgado DURATION 10 days
STEP 4 Assign Registry Number
SERVICE PROVIDER Reynaldo Legaspi Irma Reyes Monina Delgado DURATION 5 minutes
STEP 5 Enter in the Registry Book SERVICE PROVIDER Reynaldo Legaspi Irma Reyes Monina Delgado DURATION 5 minutes
STEP 6 Endorse to PSA SERVICE PROVIDER Reynaldo Legaspi Irma Reyes Monina Delgado
DURATION 1 day
REQUIRED DOCUMENT/S
at least 2 documentary evidences showing the name of child, date and place
of birth, name of mother and father, if acknowledged, status of child
Married Certificate of parents, if married
Affidavit to use the surname of the father, Affidavit of Acknowledgement, if not
married
REQUIRED FEES For more than one 1 month but not less than 1 year P190.
FRONTLINE SERVICE
APPLICATION OF MARRIAGE LICENSE Who may avail of the service?
Person intending to marry ( at least 18 years of age ) where one of the
contracting parties is a resident of the City where the license is to be issued
STEP 1 Interview
SERVICE PROVIDER Priscila Ador Alfredo Marilim
Monina Delgado Imelda Discallar
Leopoldo Palero
DURATION 20 minutes
STEP 2 Fill up Application Form
SERVICE PROVIDER Priscila Ador Alfredo Marilim
Monina Delgado Imelda Discallar
Leopoldo Palero
DURATION 20 minutes STEP 3 Submit required documents
SERVICE PROVIDER Priscila Ador Alfredo Marilim
Monina Delgado Imelda Discallar
Leopoldo Palero
DURATION 20 minutes STEP 4 10-day Posting
SERVICE PROVIDER Priscila Ador Alfredo Marilim
Monina Delgado Imelda Discallar
Leopoldo Palero
DURATION 10 days STEP 5 Proceed to City Health Department for seminar
SERVICE PROVIDER Priscila Ador Alfredo Marilim
Monina Delgado Imelda Discallar
Leopoldo Palero
DURATION 2 hours Family Planning Seminar
REQUIRED DOCUMENT/S Birth Certificate of parties, or in the absence thereof, baptismal certificate, or
document containing sworn declaration of the facts of birth of parties.
CALOOCAN CITY CITIZEN’S CHARTER
41
Proof of termination of marriage (death certificate of decree of annulment), if
there was any previous marriage.
For applicants 18-21 years old, consent in writing or either parent or guardian
For applicants 21-24 years old, advice of intended marriage of either parent or
guardian
One of the contracting parties must be a resident of Caloocan City (Proof of
residence).
REQUIRED FEES None
FRONTLINE SERVICE
DEATH CERTIFICATE REGISTRATION Who may avail of the service?
Attendant at death, physician or hospital administrator responsible to report
death
Relatives of deceased
Driver, Ship Captain, Pilot, If occurs in a vehicle, vessel or airplane
STEPS / PROCEDURES Registration of Death Certificate
SERVICE PROVIDER Joaquin Gonzales Noel P. Carlos
Leopoldo S. Palero Marcelo Eguia
DURATION 7 days
REQUIRED DOCUMENT/S
1. Duly filled up Certificate of Death
2. City Health Officer evaluation and signature
3. Certification and signature of embalmer
REQUIRED FEES
Death certificate form Registration of Death Certificates Late Filing Fee: - Less than 1 year - More than 1 year Certificate of No Record Verification Fee
PhP 30.00 20.00
100.00 200.00 30.00 30.00
FRONTLINE SERVICE
REGISTRATION OF MARRIAGE CERTIFICATE Who may avail of the service?
The solemnizing Officer who solemnized the marriage
The contracting parties may register their marriage, in case of inability of the
solemnizing officer
Any person duly authorized by the solemnizing officer/contracting parties
STEP 1
Accomplish and submit four (4) copies of Registration of Marriage Certificate (Municipal Form 97)
1st Copy – Local Civil Registry
2nd Copy – OCRG-PSA
3rd Copy – Solemnizing Officers
4th Copy - Couple
SERVICE PROVIDER May Cagurangan Imelda Discallar
DURATION 15 minutes
CALOOCAN CITY CITIZEN’S CHARTER
42
STEP 2 Assign Registry Number
SERVICE PROVIDER May Cagurangan Imelda Discallar DURATION 15 minutes
STEP 1 Enter in Registry Book
SERVICE PROVIDER May Cagurangan Imelda Discallar DURATION 15 minutes
STEP 1 Endorse to PSA SERVICE PROVIDER May Cagurangan Imelda Discallar DURATION 15 minutes
1. Duly filled up and signed Certificate of Marriage
2. Marriages with exceptional characters, affidavit of solemnizing officer such
facts / details. REQUIRED DOCUMENT/S
REQUIRED FEES REGISTRATION FEE PhP 110.00
FRONTLINE SERVICE
DELAYED REGISTRATION OF MARRIAGE CERTIFICATE Who may avail of the service?
The solemnizing Officer who solemnized the marriage
The contracting parties may register their marriage
STEP 1 Interview of applicant SERVICE PROVIDER May Cagurangan Imelda Discallar
STEP 2 Submit requirements SERVICE PROVIDER May Cagurangan Imelda Discallar
STEP 3 Evaluate/ Prepare documents
SERVICE PROVIDER May Cagurangan Imelda Discallar STEP 4 Register Marriage Certificate
SERVICE PROVIDER May Cagurangan Imelda Discallar STEP 5 Assign Registry Number/ Payment of fees SERVICE PROVIDER May Cagurangan Imelda Discallar
STEP 6 Endorse to PSA SERVICE PROVIDER May Cagurangan Imelda Discallar
DURATION 1 day
REQUIRED DOCUMENT/S
1. Original/duplicate copy of the Certificate of Marriage
2. Certification that the Marriage Certificate has not been previously registered
3. Affidavit of Solemnizing Officer or person registering the marriage certificate
starting the facts of marriage and reason for the delay in registration
REQUIRED FEES
DELAYED REGISTRATION FEE:
Less than a year
More than a year
PhP 210.00
310.00
FRONTLINE SERVICE
COURT DECREES Who may avail of the service?
Successful petitioners / party – plaintiffs in special proceedings in court
regarding status of persons
CALOOCAN CITY CITIZEN’S CHARTER
43
Council of successful petitioners
STEP 1 Receive Court Decree and Certificate of Finality SERVICE PROVIDER Monina Delgado Loida Pingol Rochelle Bautista
DURATION 1 hour STEP 2 Verify in court the authenticity of the Decree / Certificate of finality
SERVICE PROVIDER Monina Delgado Loida Pingol Rochelle Bautista
DURATION STEP 3 Register Court Decree upon payment fees to the CTO
SERVICE PROVIDER Monina Delgado Loida Pingol Rochelle Bautista DURATION STEP 4 Issue certificate of Registration
SERVICE PROVIDER Monina Delgado Loida Pingol Rochelle Bautista DURATION
STEP 5 Annotate Civil of Registry Document pursuant of decision SERVICE PROVIDER Monina Delgado Loida Pingol Rochelle Bautista DURATION
STEP 6 Issue certified copies to party SERVICE PROVIDER Monina Delgado Loida Pingol Rochelle Bautista
DURATION STEP 7 Endorse to PSA SERVICE PROVIDER Monina Delgado Loida Pingol Rochelle Bautista
DURATION 7 days
REQUIRED DOCUMENT/S
1. Original copy of Court Decision
2. Certificate of Finality / Certificate of Authentication by Clerks of Court
3. Certificate of registration of court Decree by the Local Civil Registrar of the city
/ municipality where the decision was promulgated
REQUIRED FEES
1. Election of Citizenship 2. Decree of Adoption 3. Decree of Foreign Adoption 4. Naturalization 5. Legal Separation 6. Annotation of Marriage certificate on subsequent foreign
divorce 7. Annulment of marriage 8. Legitimation 9. Emancipation of Minors 10. Judicial Recognition / Acknowledgement 11. Paternity and filiation 12. Guardianship 13. Aliases 14. Repatriation 15. Judicial order for correction of entry / change of name in
courts 16. Deed of Acknowledgement 17. Supplemental Report 18. Renunciation of citizenship
PhP 300.00 100.00 300.00 500.00 200.00
300.00 300.00 50.00 50.00
100.00 100.00 100.00 200.00 300.00
200.00 100.00 100.00 400.00
CALOOCAN CITY CITIZEN’S CHARTER
44
19. Presumption of death 20. Foundling/abandoned child 21. Out-of-town registration/ Endorsement 22. Muslim conversation 23. Other Legal Documents 24. Optional fee ( LBC/Courier) for out of town Registration/ Migrant petitions
400.00 100.00 100.00 100.00 100.00
FRONTLINE SERVICE
CORRECTION OF CLERICAL ERROR IN CIVIL REGISTRY DOCUMENTS /CHANGE OF FIRST NAME/GENDER/ DAY AND MONTH OF BIRTH (IMPLEMENTATION OF REPUBLIC ACT 9048 / 10172) Who may avail of the service?
Owner of document or any person having direct interest in the correction of
clerical error/change of first name/day and month of birth in civil registry
document
Any other person duty authorizes by law or by the owner of the documents
STEP 1 Interview Applicant
SERVICE PROVIDER Melanie Castro May Carurangan Mary Joy Tuazon
STEP 2 Received/ Evaluate document and issue Order of Payment for Preparation of Petition
SERVICE PROVIDER Melanie Castro May Carurangan Mary Joy Tuazon
STEP 3 Post for 10 days SERVICE PROVIDER Melanie Castro May Carurangan Mary Joy Tuazon
STEP 4 Decision of the Civil Registrar SERVICE PROVIDER Melanie Castro May Carurangan Mary Joy Tuazon STEP 5 Submit to PSA
SERVICE PROVIDER Melanie Castro May Carurangan Mary Joy Tuazon
DURATION
60 days (2 months), inclusive of:
- 10 days for postings - 15 days for
publication - 5 days for decision
REQUIRED DOCUMENT/S
1. Philippine Statistics Authority (National Statistics Office) Copy and Certified True Copy of the certificate sought to be corrected
2. At least 2 documents showing the correct entry
3. Publication. posting requirements in accordance with law
CALOOCAN CITY CITIZEN’S CHARTER
45
4. Medical examination, for correction of gender, by any government physician
5. NBI clearance , Police clearance, Certificate of Employment/ Affidavit of Non
Employment
(if not employed) for change of First name and Correction of Gender/ day and month of birth
6. Earliest school record, baptismal certificate, medical records (for correction of
gender and day and month of birth)
7. for correction of gender, personal appearance of the owner of the document
REQUIRED FEES
Filing fee Additional service fee for Migrant Petition Newspaper publication fee
PhP 3,000.00 1,000.00
CALOOCAN CITY CITIZEN’S CHARTER
46
OFFICE OF THE LAND USE AND ZONING ADMINISTRATION
FUNCTIONAL STATEMENT: Attract new enterprises thru the implementation of the City Zoning Ordinance
FRONTLINE SERVICE
ISSUE LAND USE CLEARANCES AND PERMITS 1. Locational Clearance 2. Special Use Permits 3. Certificate of Conformance 4. Certificate of Non-Conformance 5. Certificate of Exception 6. Temporary Use Permit
STEP 1 Receive/ check accomplished Application Form together with the complete supporting basic documents
SERVICE PROVIDER
South Caloocan: Luis A. Bagus Judee Rosario B. Tiangco Antonio M. Fajardo Virgilio P. Tolentino Nelson D. Pabustan Nennette M. Solis Emmanuel A. Tiangco North Caloocan: Delio A. Napacia Pedro C. Bautista
DURATION 10-15 minutes
REQUIRED DOCUMENT/S
1. Lot Plan with vicinity map certified by Geodetic Engineer 2. Transfer Certificate of Title (TCT)/Land Title 3. Lease Contract/ Consent from property owner 4. Declaration of Real Property (land area and existing building) 5. Real Property Tax receipts for land and building (current) 6. Barangay Clearance/Barangay Resolution (for critical activity) 7. Immediate Neighborhood Consent (for critical activity) 8. Production Flow and Waste Management System (medium/high intensity
manufacturing)-Business 9. Previous Business Permit and Locational Clearance/ Temporary Use Permit
(TUP) 10. Authority to sign (Corporate Secretary's Affidavit) 11. Architectural Plan/Site Development Plan (1 set) – Building 12. Certificate of Occupancy – Business
REQUIRED FEES
APPLICATION/ FILING FEE
Locational Clearance Motion for reconsideration Petition/request for reconsideration Subdivision Filing Complaint
PhP 100.00 200.00 500.00 450.00 100.00
ZONING AND LAND USE VERIFICATION FEE
Residential Fee Commercial/Industrial Social, Educational and Institutional Establishment Inspection on Land Use Conformity
PhP 100.00 400.00
200.00 100.00
CALOOCAN CITY CITIZEN’S CHARTER
47
REQUIRED FEES
PROCESSING FEE OF TOTAL FLOOR AREA (PER SQ. M.) Residential Fee Commercial Industrial Social, Educational and Institutional Establishment Subdivisions and memorial parks/ cemeteries (per square meter of total land area) Telecommunication Towers (per square meter of total base) Billboards, per square foot Yards utilized for commercial/ industrial purposes (per square
meter of total land area) All types of renovation
PhP 2.00 3.00 4.50 2.00 1.00
4.50
6.00
3.00
75% of the corresponding prescribed rate
STEP 2
a. Inspect/ verify site b. Verify the validity of the neighborhood consent (for special use of land and
other activities that need approval of the residents)
SERVICE PROVIDER
South Caloocan: Virgilio P. Tolentino Nelson D. Pabustan
North Caloocan: Delio A. Napacia Pedro C. Bautista
DURATION 30 - 40 minutes
STEP 3
Evaluate the project activity as per conformity to the land use and zoning map and veracity of information submitted. For conforming uses assessment of fees and charges, preparation of order of payment. For non-conforming applications, forward to Zoning Administrator for further evaluation.
SERVICE PROVIDER
South Caloocan: Luis A. Bagus, North Caloocan: Delio A. Napacia Judee Rosario B. Tiangco Antonio M. Fajardo
DURATION 5 - 10 minutes
STEP 4 a. Release Order of Payment b. Receive photocopy of Official Receipt validated as per original receipt
SERVICE PROVIDER
South Caloocan: Luis A. Bagus Judee Rosario B. Tiangco Antonio M. Fajardo Virgilio P. Tolentino Nelson D. Pabustan Nennette M. Solis Emmanuel A. Tiangco North Caloocan: Delio A. Napacia Pedro C. Bautista
DURATION 5-10 minutes
STEP 5 Prepare Land Use/ Zoning Clearance and secure the signatures of the Land Use and Zoning Administrator and City Mayor
SERVICE PROVIDER
Nennette M. Solis Atty. Fernando Regencia Amor OIC-City Zoning and Land Use Administrator Hon. Oscar G. Malapitan City Mayor
DURATION 10 minutes (preparation of Land Use Clearance)
CALOOCAN CITY CITIZEN’S CHARTER
48
STEP 6
Release the following: a. Locational Clearance b. Special Use Permits c. Certificate of Conformance d. Certificate of Non-Conformance e. Certificate of Exception f. Temporary Use Permit
SERVICE PROVIDER Nennette M. Solis DURATION 5 -10 minutes
FRONTLINE SERVICES ISSUANCE OF DEVELOPMENT PERMIT
STEP 1 Receive/ check duly accomplished application form with complete supporting documents
SERVICE PROVIDER Al C. Fajardo
REQUIRED DOCUMENT/S
1. Lot Plan with vicinity map (existing land use of lots on the N, NE,E,SE,S,SW,W,NW, adjacent to the project site must be indicated) certified by a Geodetic Engineer
2. Site Development Plan (specify individual lot measurements signed by civil engineer and environmental planner (four sets)
3. List of Parcels of Lot (Lot No./ Block No./ Area) 4. Civil and Work Design Block No./ Area 5. Topographic Plan 6. Environmental Compliance Certificate (ECC) or Certificate of Non-Coverage 7. Certificate of Securities and Exchange Commission (SEC) Registration 8. Articles of Incorporation or Partnership 9. Application for Permit to Drill from National Water Resources Board or Manila
Water and Sewerage System (MWSS) Application 10. Traffic Impact Assessment for Subdivision with an area of 30 hectares and
above 11. Authority to sign (Corporate Secretary's Affidavit) 12. Corporate Tax Identification Number (TIN) card (photocopy) 13. Barangay Clearance/ Resolution 14. Transfer Certificate of Title (TCT) 15. Tax Declaration of Real Property Value 16. Real Property Tax Receipts (current) 17. Certificate of HLURB Registration – CMP Project 18. Letter of intent to sell, contract to sell, deed of absolute sale, or memorandum
of agreement between the landowner and association – CMP Project 19. Memorandum of Agreement between the association and mobilizer – CMP
Project 20. UPAO Certification – CMP Project 21. List of Beneficiaries – CMP Project
CALOOCAN CITY CITIZEN’S CHARTER
49
REQUIRED DOCUMENT/S
Approval of Subdivision Plan
1. Preliminary Processing Fee a. For first 5 hectares b. For every additional hectare or a fraction thereof
2. Final Processing Fee a. Subdivisions having a density of 20 families and
below, per hectare, or a fraction thereof b. Subdivisions having a density of 21 to 65 families per
hectare or a fraction thereof c. Subdivisions having 66 to 100 families per hectare or
a fraction thereof d. Additional fee on floor area of buildings sold with the
lot per square meter 3. Alteration of plan fees
4. Pavement fees for roadways, sidewalks, basketball courts,
etc., per square meter 5. Excavation fee for drainage and water supply per cubic
meter 6. Water tank:
a. For the first 10 cubic meters b. For every additional cubic meters or a fraction thereof c. Fencing, per lineal meter
PhP 20,000.00
2,000.00
1,500.00
3,000.00
5,000.00
100.00 Same as Final
Processing fees
10.00
10.00
1,000.00 50.00 20.00
Approval of Condominium/ Townhouse Plan 1. Preliminary processing fee PhP 450.00 2. Per sq. m. of the total land area 50.00 3. Per sq. m. of the floor area of building 20.00 4. Fee for alteration of plan Same as final processing fees
Issuance of Certification of Completion
1. Subdivisions: a. Subdivisions having a density of 20 family lots
and below/ hectare b. Subdivisions having a density of 21 to 65 family
lots/hectare c. Subdivisions having a density of 66 to 100
family lots/hectare 2. Condominium/townhouse per sq. m. of saleable
PhP 1,500.00
1,000.00
750.00
20.00
Applicable extension of time to complete development
PhP 150.00
Application for change of name/ownership PhP 150.00
For Economic and Socialized Housing (with housing component)
A. Plans approval and development permit 1. Land, per hectare 2. Building, per square meter
PhP 250.00
2.00
CALOOCAN CITY CITIZEN’S CHARTER
50
B. Final inspection for certification of completion/ occupancy 1. Land development, per hectare 10.00 2. Building, per square meter 2.00
Plan alteration on the area 50% of fees imposed
Industrial Subdivision
1. Preliminary processing fee: a. For the first five hectares b. For every additional hectare or a fraction thereof
2. Final processing fee, per hectare or fraction thereof 3. Fee for alteration of plan
PhP 1,000.00
100.00 300.00
Same as Final Processing fee
Development of Memorial Park/ Cemetery
1. Preliminary processing fee for every additional hectare or a fraction thereof
2. Final processing fee for every additional hectare or a fraction thereof
3. Alteration of plan, per sq. m. of the affected portions subject to alteration
4. Inspection fee per hectare 5. Other Certification
PhP 250.00
50.00
1.00
100.00 50.00
STEP 2 Technical Evaluation of the Plan
STEP 2A
Verify and evaluate as per standards/ requirements indicated in PD 957/ BP 220 and Comprehensive Zoning Ordinance 0369 s. 2003 and other related laws
SERVICE PROVIDER Luis A. Bagus Judee Rosario B. Tiangco
STEP 2B
City Engineering Office - verify and evaluate the engineering aspects as per standards indicated in PD 957/Batas Pambansa (BP) 220, Building Code and other set criteria
SERVICE PROVIDER Ernesto Lacsa Jr. Joel Barroga DURATION 1 week
STEP 3 Recommend to the Sangguniang Panlungsod the approval of Subdivision Plan
SERVICE PROVIDER Hon. Oscar G. Malapitan (City Mayor) DURATION 2 to 3 days
STEP 4 Final evaluation of the plan for issuance of Sangguniang Panlungsod Resolution
STEP 5 Conduct Committee Hearing at the Sangguniang Panlungsod
SERVICE PROVIDER Chairman, Committee on Real Estate, Landed Estate Subdivisions, Sangguniang Panlungsod
DURATION Session conducted every 2nd day of the week
STEP 6 Sangguniang Panlungsod conducts 3 sessions for 1st, 2nd and final reading for the approval of the plan
SERVICE PROVIDER City Vice-Mayor DURATION 15 days
CALOOCAN CITY CITIZEN’S CHARTER
51
STEP 7 Sangguniang Panlungsod Resolution shall be forwarded to the City Mayor for issuance of Development Permit
SERVICE PROVIDER Lorenzo Sunga Jr. (Secretary to the Sangguniang Panlungsod) DURATION 3 days
STEP 8 Provide the Office of the Land Use and Zoning Administration a copy of the resolution for issuance of Development Permit
SERVICE PROVIDER Lorenzo Sunga Jr. (Secretary to the Sangguniang Panlungsod II) DURATION 3 days STEP 9 Compute fees, encode and issue Order of Payment
SERVICE PROVIDER Office of the Land Use and Zoning Administration DURATION 2 hours
STEP 10 Payment of Development Fees and submission of requirements SERVICE PROVIDER Cashier, City Treasurer’s Office DURATION 3 to 4 days
STEP 11 Issue Development Permit SERVICE PROVIDER Hon. Oscar G. Malapitan (City Mayor)
DURATION 2 to 3 days
STEP 12 Release Development Permit SERVICE PROVIDER Office of the Land Use and Zoning Administration
DURATION 5 to 10 minutes
FOR RECOMMENDATIONS, INQUIRIES AND SUGGESTIONS
336-5563 OR 288-8811 Loc. 2243
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52
PEOPLE’S LAW ENFORCEMENT BOARD
VISION: Peace, Order and harmonious relationship between the people of Caloocan City and the Police.
MISSION: Genuine public service, through quality, effective, fair, impartial and speedy adjudication of justice.
FRONTLINE SERVICE ISSUANCE OF PLEB CLEARANCE/ CERTIFICATION
STEP 1 Secure Application Form and Order of Payment STEP 2 Pay and get Official Receipt
SERVICE PROVIDER City Treasurer’s Office STEP 3 Verify records
SERVICE PROVIDER Norman Ibasco
STEP 4 Prepare clearance/ certification SERVICE PROVIDER Mary Ann Joy M. Jimenez Evelyn S. J. Pineda
STEP 5 Approve and sign clearance/ certification Luis S. Abel - Chief of Office
STEP 6 Release clearance/ certification
SERVICE PROVIDER Mary Ann Joy M. Jimenez Evelyn S. J. Pineda DURATION 10 minutes
REQUIRED DOCUMENT/S 1. PNP ID 2. 1x1 ID picture
3. Community Tax Certificate 4. Official Receipt
5. Documentary Stamp
REQUIRED FEES PhP 20.00 per clearance
FRONTLINE SERVICE CITIZEN’S COMPLAINT
STEP 1 Receive accomplished complaint sheet
STEP 2 Attach complaint affidavit SERVICE PROVIDER Rogelio A. Cruz Mary Ann Joy M. Jimenez Evangeline I. Puno
STEP 3 Docket/ File/ Record complaint SERVICE PROVIDER Norman Ibasco STEP 4 Pre-Charge Evaluation
SERVICE PROVIDER Luis S. Abel - Chief of Office STEP 5 Serve Subpoenas and Summons
SERVICE PROVIDER Norman S. Ibasco Nestor R. Guilas Joseph Q. Samaniego STEP 6 Adjudication Process (Hearing and Investigation) SERVICE PROVIDER Members of the Board District I and District II
STEP 7 Decisions/ Resolutions SERVICE PROVIDER Luis S. Abel - Chief of Office Members of the Board District I and District II
STEP 8 Release/ Serve Decision/ Resolution SERVICE PROVIDER PLEB Process Servers DURATION 60 days
REQUIRED DOCUMENT/S 1. PNP ID 2. 1x1 ID picture
3. Community Tax Certificate 4. Official Receipt
5. Documentary Stamp
REQUIRED FEES PhP 20.00 per clearance
CALOOCAN CITY CITIZEN’S CHARTER
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PHILIPPINE NATIONAL POLICE
FUNCTIONAL STATEMENT: Enforce the law, prevent and control crimes, maintain peace and order and ensure public safety and internal security with the active support of the community.
FRONTLINE SERVICE QUALITY SERVICE LANE
STEP 1 Manifest complaint/ concern to the desk officer on duty STEP 2 Give complete details of complaint SERVICE PROVIDER SPO1 Joselito Balagtas SPO3 Tomas Caadan
DURATION 20 minutes STEP 3 Entry of complaint concern to the police blotter
PERSON/S RESPONSIBLE PO3 Gilbert Gammad
DURATION 15 minutes STEP 4 Designate investigator to act upon the complaint
PERSON/S RESPONSIBLE PO2 Alejandro Billado DURATION 90 minutes
REQUIRED DOCUMENT/S
PHYSICAL INJURY/ FRUSTRATED HOMICIDE/ FRUSTRATED MURDER 1. Medical Certificate 2. Photograph and photocopy of evidence 3. Birth Certificate (for minors) MURDER/ HOMICIDE 1. Death Certificate of victim CARNAPPING 1. Certificate of Registration and Official Receipt (original copy) 2. Original key of the car-napped vehicle THEFT/ ROBBERY 1. Picture of evidence (if available)
REQUIRED FEES None
FRONTLINE SERVICE PROVISION FOR POLICE CLEARANCE STEP 1 Manifest interest to the Desk Officer
SERVICE PROVIDER SPO1 Joselito Balagtas SPO3 Tomas Caadan DURATION 5 minutes
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REQUIRED DOCUMENT/S 1. Community Tax Certificate 2. Barangay Clearance
3. 2x2 Identification (ID) card pictures
STEP 2 Accomplish the request form and submit with the required document to the Desk Officer
STEP 3 Issue Order of Payment SERVICE PROVIDER SPO1 Joselito Balagtas SPO3 Tomas Caadan
DURATION 5 minutes REQUIRED DOCUMENT/S Application Form STEP 4 Pay Police Clearance fee
SERVICE PROVIDER Cashier/ City Treasurer’s Office Collection Clerk DURATION 5 minutes
REQUIRED DOCUMENT/S 1. Application Form 2. Order of Payment STEP 5 Submit Official Receipt SERVICE PROVIDER Police Non-Commission Officer (PNCO)
DURATION 60 minutes REQUIRED DOCUMENT/S 1. Order of Payment 2. Official Receipt
REQUIRED FEES None
STEP 6 Approve and sign the clearance SERVICE PROVIDER City Police Chief Enrique Torres
DURATION 10 minutes REQUIRED DOCUMENT/S None
REQUIRED FEES None
FRONTLINE SERVICE PROVISION FOR POLICE REPORT
STEP 1 Manifest interest to the Desk Officer PERSON/S RESPONSIBLE SPO1 Joselito De Leon DURATION 5 minutes
REQUIRED DOCUMENT/S None STEP 2 Give complete details of concern
PERSON/S RESPONSIBLE SPO1 Benjie Tiu DURATION 5 minutes REQUIRED DOCUMENT/S None
STEP 3 Enter details in the police blotter SERVICE PROVIDER PO2 Jonathan David
DURATION 20 minutes
REQUIRED DOCUMENT/S
1. Affidavit of Loss (passport, license, public or official documents, etc.) FOR STOLEN ELECTRIC OR WATER METER: 1. Original copy of monthly billing - Manila Electric Company (Meralco),
Maynilad Water and Sewerage, Inc. (MWSI), etc. REQUIRED FEES None STEP 4 Issue Police Report
SERVICE PROVIDER SPO3 Jaime Basa DURATION 10 minutes
REQUIRED DOCUMENT/S None
CALOOCAN CITY CITIZEN’S CHARTER
55
CITY ASSESSOR’S OFFICE
VISION: The City Assessor’s Office is the prime revenue generating office that enables the City Government to effectively and sufficiently deliver basic services to its constituents and to effect the timely and satisfactory completion of its development projects.
MISSION: To discover, appraise and assess all real properties in the City, adopt a systematic inventory thereof and maintain a secure system of automated assessment and property identification through effective appraisal and assessment and efficient, prompt and courteous service.
FRONTLINE SERVICES TRANSFER OF OWNERSHIP LAND, BUILDING/ IMPROVEMENT AND MACHINERIES
STEP 1 Receive required documents
SERVICE PROVIDER Merlie Geraldino Joy P. Villaruz
DURATION 2 Minutes
STEP 2 Check required documents
SERVICE PROVIDER Merlie Geraldino Joy P. Villaruz
DURATION 10 Minutes
STEP 3 Assign Property Index Numbers
SERVICE PROVIDER Gina Libo-on - Tax mapping Division
STEP 4 Inspection
SERVICE PROVIDER Appraiser/ Field Verifier
STEP 5 Preparation of Inspection Reports/ FAAS
SERVICE PROVIDER Appraiser/ Taxmapper
STEP 6 Check and approval for encoding of FAAS
SERVICE PROVIDER City Assessor
STEP 7 Assign ARP Number
SERVICE PROVIDER Rebecca Carullo
STEP 8 Encode approved FAAS
PERSON/S RESPONSIBLE Gella Santos Rowena Gatmaitan
Lorelie Aguilar Emilie Diaz
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STEP 9 Check encoded and printed Tax Declaration
SERVICE PROVIDER Ma. Bernardita Mallare
STEP 10 Approval and final signature
SERVICE PROVIDER City Assessor
STEP 11 Release Tax Declaration
SERVICE PROVIDER Merlie T. Geraldino Joy P. Villaruz
DURATION All procedures will take 10 to 12 working days
REQUIRED DOCUMENTS
Title (Certified True Copy, issued by Register of Deeds)
Deed of Sale or any documents of transfer
Realty Tax Receipt and Tax Clearance (present year)
Transfer Tax Receipt (certified photocopy)
Certificate Authorizing Registration - blue copy & 1 photocopy (if not available, certified true copy of CAR issued by BIR)
Tax Declaration of Land and Improvement (previous owner)
Cedula and ID – photocopy (owner and representative)
Subdivision Plan (if lot is segregated)
Authorization letter or SPA from the property owner (if representative)
Mayor’s Permit (BPLO) – photocopy (if the vendor is company)
Business tax receipt (BPLO) – Certified True Copy (if the vendor is company)
Photo and sketch of the property
Field verification by Assessor’s Office
REQUIRED FEES No fees required
FRONTLINE SERVICES DECLARATION OF NEW/ UNDECLARED PROPERTIES
STEP 1 Receive required documents
SERVICE PROVIDER Merlie Geraldino Joy P. Villaruz
DURATION 2 Minutes
STEP 2 Check required documents
SERVICE PROVIDER Merlie Geraldino Joy P. Villaruz
DURATION 10 Minutes
STEP 3 Assign Property Index Numbers
SERVICE PROVIDER Gina Libo-on STEP 4 Inspection of property
SERVICE PROVIDER Appraiser/ Field Verifier STEP 5 Preparation of Inspection Reports/ FAAS SERVICE PROVIDER Appraiser/ Taxmapper
STEP 6 Check and Approval for Encoding of FAAS SERVICE PROVIDER City Assessor
STEP 7 Assign ARP Number SERVICE PROVIDER Rebecca Carullo STEP 8 Encode of approved FAAS
SERVICE PROVIDER Gella Santos Rowena Gatmaitan Lorelie Aguilar Emilie Diaz STEP 9 Check of the encoded and printed Tax Declaration
SERVICE PROVIDER Ma. Bernardita Mallare
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STEP 10 Approval and final signature
SERVICE PROVIDER City Assessor STEP 11 Release Tax Declaration
SERVICE PROVIDER Merlie T. Geraldino Joy P. Villaruz
DURATION All procedures will take 10 to 12 working days
REQUIRED DOCUMENTS
Building Plan
Building Permit (Certified True Copy)
Bill of Materials (if any)
Tax Declaration of Land
Realty Tax Receipt and Tax Clearance (present year)
Photo of the property
Cedula and I.D. (photocopy)
Authorization from owner if representative
REQUIRED FEES No fees required
FRONTLINE SERVICES CANCELLATION OF ASSESSMENT RECORDS
STEP 1 Receive letter of request for cancellation
SERVICE PROVIDER Merlie Geraldino Corazon Cruz DURATION 2 Minutes
STEP 2 Check required documents
SERVICE PROVIDER Merlie Geraldino Corazon Cruz
DURATION 10 Minutes
STEP 3 Inspection of the property PERSON/SRESPONSIBLE Appraiser/ Field Verifier
STEP 4 Preparation of Inspection Reports/ Notice of Cancellation SERVICE PROVIDER Appraiser/ Taxmapper STEP 5 Check and Approval for encoding of Notice of Cancellation
SERVICE PROVIDER City Assessor STEP 6 Encode and print the Notice of Cancellation
SERVICE PROVIDER Appraiser/ Field Verifier
STEP 7 Approval and final signature SERVICE PROVIDER City Assessor
STEP 8 Release of documents SERVICE PROVIDER Corazon Cruz
DURATION All procedures will take 10 to 12 working days
REQUIRED DOCUMENTS
Letter request
Demolition permit
Barangay Certification (attesting lot is vacant)
Tax Declaration of Building
Latest payment of Realty Tax/ Tax Clearance
Picture of property (land)
Cedula and ID (photocopy)
REQUIRED FEES No fees required
CALOOCAN CITY CITIZEN’S CHARTER
58
FRONTLINE SERVICES TRANSFER AND SEGREGATION OF SUBDIVISION
STEP 1 Receive letter of request for cancellation
SERVICE PROVIDER Merlie Geraldino Joy P. Villaruz
DURATION 2 Minutes
STEP 2 Check required documents
SERVICE PROVIDER Merlie Geraldino Joy P. Villaruz
DURATION 10 Minutes
STEP 3 Assign of Property Index Numbers
SERVICE PROVIDER Gina Libo-on STEP 4 Inspection of property SERVICE PROVIDER Appraiser/ Field Verifier
STEP 5 Preparation of Inspection Reports/ FAAS SERVICE PROVIDER Appraiser/ Tax Mapper
STEP 6 Check and approval for encoding of FAAS SERVICE PROVIDER City Assessor STEP 7 Assign of ARP Number
SERVICE PROVIDER Rebecca Carullo STEP 8 Encode of approved FAAS
SERVICE PROVIDER Gella Santos Rowena Gatmaitan Lorelie Aguilar Emilie Diaz
STEP 9 Check of the encoded and printed Tax Declaration SERVICE PROVIDER Bernardita Mallare
STEP 10 Approval and final signature SERVICE PROVIDER City Assessor
STEP 11 Release of document
SERVICE PROVIDER Merlie Geraldino Joy P. Villaruz DURATION All procedures will take 10 to 12 working days
REQUIRED DOCUMENTS
Title (Certified True Copy, issued by Register of Deeds)
Deed of Sale or any documents of transfer
Realty Tax Receipt and Tax Clearance (present year)
Transfer Tax Receipt (certified photocopy)
Certificate Authorizing Registration - Blue Copy & 1 photocopy (if not available, Certified True Copy of CAR issued by BIR)
Tax Declaration of Land and Improvement (previous owner)
Cedula and ID – photocopy (owner and representative)
Subdivision Plan (if lot is segregated)
Authorization letter or SPA from the property owner (if representative)
Mayor’s Permit (BPLO) – photocopy (if the vendor is company)
Business tax receipt (BPLO) – certified true copy (if the vendor is company)
Photo and sketch of the property
Field verification by Assessor’s Office
REQUIRED FEES No fees required
CALOOCAN CITY CITIZEN’S CHARTER
59
FRONTLINE SERVICES SEGREGATION OF TAX DECLARATION FROM NHA
STEP 1 Receive required documents
SERVICE PROVIDER Merlie Geraldino Joy P. Villaruz
DURATION 2 Minutes
STEP 2 Check required documents
SERVICE PROVIDER Merlie Geraldino Joy P. Villaruz
DURATION 10 Minutes
STEP 3 Assign Property Index Numbers
SERVICE PROVIDER Gina Libo-on STEP 4 Inspection of the property SERVICE PROVIDER Appraiser/ Field Verifier
STEP 5 Preparation of inspection reports / FAAS SERVICE PROVIDER Appraiser/ Taxmapper
STEP 6 Check and approval for encoding of FAAS SERVICE PROVIDER City Assessor STEP 7 Assign of ARP Number
SERVICE PROVIDER Rebecca Carullo STEP 8 Encode of approved FAAS
SERVICE PROVIDER Gella Santos Rowena Gatmaitan
Lorelie Aguilar Emilie Diaz
STEP 9 Check the encoded and printed Tax Declaration SERVICE PROVIDER Bernardita Mallare
STEP 10 Approval and final signature SERVICE PROVIDER City Assessor STEP 11 Release Tax Declaration
SERVICE PROVIDER Merlie Geraldino Joy P. Villaruz DURATION All procedures will take 10 to 12 working days
REQUIRED DOCUMENTS
Certified true copy of Title (issued by Register of Deeds or Certified True Copy of Technical Description issued by NHA)
Certificate of Award
Deed of Sale
Cedula and I.D. (photocopy)
Picture of property
Authorization letter if representative
REQUIRED FEES No fees required
FRONTLINE SERVICES RECLASSIFICATION OF ASSESSMENT OF REAL PROPERTIES
STEP 1 Receive required documents
SERVICE PROVIDER Merlie Geraldino Joy P. Villaruz
DURATION 2 Minutes
STEP 2 Check required documents
SERVICE PROVIDER Merlie Geraldino Joy P. Villaruz DURATION 10 Minutes
STEP 3 Assign Property Index Numbers
SERVICE PROVIDER Gina Libo-on
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STEP 4 Inspection of the property
SERVICE PROVIDER Appraiser/ Field Verifier STEP 5 Preparation of inspection reports / FAAS
SERVICE PROVIDER Appraiser/ Taxmapper
STEP 6 Check and approval for encoding of FAAS SERVICE PROVIDER City Assessor
STEP 7 Assign of ARP Number SERVICE PROVIDER Rebecca Carullo STEP 8 Encode approved FAAS
SERVICE PROVIDER Gella Santos Rowena Gatmaitan
Lorelie Aguilar Emilie Diaz
STEP 9 Check the encoded and printed Tax Declaration
SERVICE PROVIDER Bernardita Mallare
STEP 10 Approval and final signature SERVICE PROVIDER City Assessor
STEP 11 Release Tax Declaration SERVICE PROVIDER Merlie Geraldino Joy P. Villaruz DURATION All procedures will take 10 to 12 working days
REQUIRED DOCUMENTS
Demolition permit
Certification by Fire Department if destroyed by fire
Tax Declaration
Realty Tax Receipt
Letter Request Tax Clearance (Present Quarter)
REQUIRED FEES No fees required
FRONTLINE SERVICES ISSUANCE OF CERTIFIED TRUE COPY OF TAX DECLARATION
STEP 1 Fill out Request Form for the needed certification SERVICE PROVIDER Maria Cecilia Escolar Sharon Ruth Vergara
STEP 2 Issuance of Order of Payment SERVICE PROVIDER Maria Cecilia Escolar Sharon Ruth Vergara STEP 3 Receive Official Receipt
SERVICE PROVIDER Maria Cecilia Escolar Sharon Ruth Vergara
STEP 4 Print of Tax Declaration
SERVICE PROVIDER Lovella Sangil Maria Susan Aroa
STEP 5 Check printed Tax Declaration SERVICE PROVIDER Dorotea Jocson Lovella Sangil
STEP 6 Approval and signature of City Assessor
SERVICE PROVIDER City Assessor *Delegated to Ma. Bernardita Mallare/ Flora F. Clor/ Ma. Elenita Vallejos
STEP 7 Release of Tax Declaration
SERVICE PROVIDER Maria Cecilia Escolar Sharon Ruth Vergara DURATION All procedures will take 1 to 2 working days
CALOOCAN CITY CITIZEN’S CHARTER
61
REQUIRED DOCUMENTS
Taxpayers must present their copy of tax declaration or any document related to the property or if none, it will be verified first in the computer to find out if there is an existing record of the subject property
Community Tax Certificate (Cedula)
Official Receipt for the requested Certified True Copy
REQUIRED FEES Owner – Php 50.00; if Representative – Php100.00
FRONTLINE SERVICES ISSUANCE OF CERTIFICATION OF OWNERSHIP OR PROPERTY HOLDINGS
STEP 1 Receive accomplished request form for the needed certification SERVICE PROVIDER Maria Cecilia Escolar Sharon Ruth Vergara
STEP 2 Issuance of Order of Payment
SERVICE PROVIDER Maria Cecilia Escolar Sharon Ruth Vergara STEP 3 Receive of Official Receipt
SERVICE PROVIDER Maria Cecilia Escolar Sharon Ruth Vergara STEP 4 Verification and printing of requested certification SERVICE PROVIDER Lovella Sangil Susan Aroa
STEP 5 Check printed certification SERVICE PROVIDER Lovella Sangil Dorotea Jocson
STEP 6 Approval and signature of City Assessor
SERVICE PROVIDER City Assessor *Delegated to Ma. Bernardita Mallare/ Flora F. Clor/ Ma. Elenita Vallejos
STEP 7 Release of certification
SERVICE PROVIDER Maria Cecilia Escolar Sharon Ruth Vergara DURATION All procedures will take 2 to 3 hours
REQUIRED DOCUMENTS
Certified true copy of Tax Declaration both for Land and Improvement
Community Tax Certificate (Cedula)
Official Receipt for the requested Certification
REQUIRED FEES Php 50.00 per property
FRONTLINE SERVICES CERTIFICATE OF NON-OWNERSHIP OR NO PROPERTY HOLDINGS
STEP 1 Receive of Request Form for the needed certification
SERVICE PROVIDER Maria Cecilia Escolar Sharon Ruth Vergara STEP 2 Issuance of Order of payment SERVICE PROVIDER Maria Cecilia Escolar Sharon Ruth Vergara
STEP 3 Receive of Official Receipt SERVICE PROVIDER Maria Cecilia Escolar Sharon Ruth Vergara
STEP 4 Verification and print of certifications SERVICE PROVIDER Lovella Sangil Ma. Susan Aroa STEP 5 Check printed certifications
SERVICE PROVIDER Dorotea Jocson Lovella Sangil STEP 6 Approval and signature of City Assessor
SERVICE PROVIDER City Assessor *Delegated to Ma. Bernardita Mallare/ Flora F. Clor/ Ma. Elenita Vallejos
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STEP 7 Release of certification
SERVICE PROVIDER Maria Cecilia Escolar Sharon Ruth Vergara DURATION All procedures will take 2 to 3 hours
REQUIRED DOCUMENTS Request Form
Community Tax Certificate (Cedula)
Official Receipt of certification fees
REQUIRED FEES Php 50.00 per name requested
FRONTLINE SERVICES CERTIFICATION OF NO-IMPROVEMENT
STEP 1 Receive Request Form for the needed certification
SERVICE PROVIDER Maria Cecilia Escolar Sharon Ruth Vergara
STEP 2 Issuance of Order of Payment
SERVICE PROVIDER Maria Cecilia Escolar Sharon Ruth Vergara
STEP 3 Receive of Official Receipt
SERVICE PROVIDER Maria Cecilia Escolar Sharon Ruth Vergara
STEP 4 Ocular Inspection
SERVICE PROVIDER Available Inspector
STEP 5 Encode/ Print of certification
SERVICE PROVIDER Lovella Sangil Ma. Susan Aroa
STEP 6 Approval and signature of City Assessor
SERVICE PROVIDER City Assessor *Delegated to Ma. Bernardita Mallare/ Flora F. Clor/ Ma. Elenita Vallejos
STEP 7 Release of certification
SERVICE PROVIDER Maria Cecilia Escolar Sharon Ruth Vergara
REQUIRED DOCUMENTS
Tax Declaration of the property (land) subject for issuance of no-improvement
Affidavit by either the seller or buyer as proof that the subject property is vacant so that the requested certification can be issued immediately. In the absence of affidavit, it will be subjected to actual inspection which will be schedule (first come first serve basis) and upon the availability of inspector
Community Tax Certificate (Cedula)
Official Receipt
If big parcel, picture of the property is needed
Deed of Sale or any other Documents of Transfer (such as Extra Judicial Settlement/Deed of Donation)
If Representative, Authorization Letter from the Owner
Photocopy of ID of both the Owner and Representative
Official Receipt for certification fees DURATION All procedures will take 2 to 3 hours
REQUIRED FEES Php 50.00 per property
FRONTLINE SERVICES CERTIFICATION OF PREVAILING/ PREVIOUS ASSESSMENT
STEP 1 Receive accomplished request form for the needed certification
SERVICE PROVIDER Dorotea Jocson Mary Grace Name
STEP 2 Verification for tie up and reconciliation of submitted tax declaration to records and files
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SERVICE PROVIDER Mary Grace Name Arlene Aclera
Nathaniel Deveraturda
STEP 3 Issuance of Order of Payment SERVICE PROVIDER Dorotea Jocson Mary Grace Name STEP 4 Receive of Official Receipt
SERVICE PROVIDER Dorotea Jocson STEP 5 Encode/ Print of certification
SERVICE PROVIDER Dorotea Jocson
STEP 6 Approval and signature of City Assessor
SERVICE PROVIDER City Assessor *Delegated to Ma. Bernardita Mallare/ Flora F. Clor/ Ma. Elenita Vallejos
STEP 7 Release of certification SERVICE PROVIDER Dorotea Jocson Lovella Sangil DURATION All procedures will take 2 to 3 hours
REQUIRED DOCUMENTS
Certified true copy of Tax Declaration (Present) both for Land and Improvement
Community Tax Certificate (Cedula)
Official Receipt for the requested Certification
REQUIRED FEES Php 50.00 per property
FRONTLINE SERVICES CERTIFICATION OF NO-IMPROVEMENT (PORTION ONLY)
STEP 1 Receive request form for the needed certification
SERVICE PROVIDER Lovella Sangil Dorotea Jocson
STEP 2 Verification for tie up and reconciliation of submitted tax declaration to records and files
SERVICE PROVIDER Mary Grace Name Arlene Aclera
Nathaniel Deveraturda
STEP 3 Issuance of Order of Payment SERVICE PROVIDER Lovella Sangil Dorotea Jocson
STEP 4 Receive of Official Receipt
SERVICE PROVIDER Lovella Sangil Dorotea Jocson STEP 5 Encode/ Print of certification
SERVICE PROVIDER Lovella Sangil Dorotea Jocson STEP 6 Approval and signature of City Assessor
SERVICE PROVIDER City Assessor *Delegated to Ma. Bernardita Mallare/ Flora F. Clor/ Ma. Elenita Vallejos
STEP 7 Release of certification SERVICE PROVIDER Lovella Sangil Dorotea Jocson
DURATION All procedures will take 2 to 3 hours
REQUIRED DOCUMENTS
Tax Declaration of the property (land) subject for issuance of no-improvement
Affidavit by either the seller or buyer as proof that the subject property is vacant for the immediate issuance of requested certification, in absence of the affidavit, will be subjected to actual inspection depending on the availability of field inspector
Photo of the property and inspection report of field verifier who conducted the ocular inspection
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For big parcels (501 sq.m. and above) and/or when the applicant has no valid ID’s
Deed of Sale or any other Documents of Transfer (such as Extra Judicial Settlement/Deed of Donation)
Community Tax Certificate (Cedula) or any Government issued ID
If Representative, Authorization Letter from the Owner
Photocopy of ID of both the Owner and Representative
Official Receipt for certification fees REQUIRED FEES Php 50.00 per property
FRONTLINE SERVICES CERTIFICATION WITHIN & OUTSIDE TERRITORIAL JURISDICTION
STEP 1 Receive accomplished request form for the needed certification
SERVICE PROVIDER Dorotea Jocson
STEP 2 Verification from Taxmapping Division
SERVICE PROVIDER Gina Libo-on (TMDS)
STEP 3 Issuance of Order of Payment
SERVICE PROVIDER Dorotea Jocson
STEP 4 Receive of Official Receipt
SERVICE PROVIDER Dorotea Jocson
STEP 5 Encode/ Print of certification
SERVICE PROVIDER Dorotea Jocson
STEP 6 Approval and signature of City Assessor
SERVICE PROVIDER City Assessor *Delegated to Ma. Bernardita Mallare/ Flora F. Clor/ Ma. Elenita Vallejos
STEP 7 Release of certification
SERVICE PROVIDER Dorotea Jocson
DURATION All procedures will take 2 to 3 hours
REQUIRED DOCUMENTS
Transfer Certificate of Title of the particular lot
Tax Declaration/ Location Plan
Community Tax Certificate
Official Receipt for the requested certification
REQUIRED FEES Php 50.00 per property
FRONTLINE SERVICES ISSUANCE OF OTHER CERTIFICATION RELATED TO ASSESSMENT RECORDS
STEP 1 Receive Request Form for the needed certification
SERVICE PROVIDER Dorotea Jocson
STEP 2 Verification for tie up and reconciliation of submitted tax declaration to records and files
SERVICE PROVIDER Mary Grace Name Arlene Aclera
Nathaniel Deveraturda
STEP 3 Issuance of Order of Payment
SERVICE PROVIDER Dorotea Jocson
STEP 4 Receive of Official Receipt
SERVICE PROVIDER Dorotea Jocson
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STEP 5 Encode/ Print of certification
SERVICE PROVIDER Dorotea Jocson
STEP 6 Approval and signature of City Assessor
SERVICE PROVIDER Jeremy S. Regino (Officer-in-Charge)
STEP 7 Release
SERVICE PROVIDER Dorotea Jocson
DURATION All procedures will take 3 to 4 hours
REQUIRED DOCUMENTS
Transfer Certificate of Title
Current Tax Declaration for both land and property
Community Tax Certificate (Cedula)
Official Receipt for the requested certification
REQUIRED FEES Php 50.00 per certification
FRONTLINE SERVICES ISSUANCE OF TRANSFER TAX ORDER OR PAYMENT
STEP 1 Present and submit requirements
SERVICE PROVIDER Wilma Pernia Mary Grace Nama
STEP 2 Issue Order of Payment
SERVICE PROVIDER Wilma Pernia Mary Grace Nama
STEP 3 Approval and signature of City Assessor
SERVICE PROVIDER City Assessor
STEP 4 Payment of Transfer Tax to CTO and Certified True Copy of OR
SERVICE PROVIDER City Treasurer’s Office Collection Clerk
STEP 5 Present Transfer Tax Receipt to Assessor’s Office
SERVICE PROVIDER Wilma Pernia Mary Grace Nama
STEP 6 Release of document
SERVICE PROVIDER Wilma Pernia Mary Grace Nama
DURATION All procedures will take 1 hour
REQUIRED DOCUMENTS
Original Copy of Deed of Sale, Deed of Donation, Extra Judicial, Etc.
Photocopy of the documents listed in No. 1
Photocopy of Tax Declaration
Photocopy of Title
Business Permit of the seller if real estate developer and or company
REQUIRED FEES Corresponding transfer tax cost
FRONTLINE SERVICES ISSUANCE OF SIMPLE COPY OF TAX DECLARATION FOR REAL PROPERTY TAX PAYMENT
STEP 1 Proceed to window 1, 2, 3 for printing of Tax Declaration
SERVICE PROVIDER Rowena Gatmaitan Lorelei Aguilar Emilie Diaz
STEP 2 If no computer record, must go to Tax Mapping Division with the essential documents pertaining to the property to determine the Property Index Number (PIN) based on base map
SERVICE PROVIDER Taxmapping Division staff
STEP 3 Return to window 1, 2, 3 for the requested copy of Tax Declaration
SERVICE PROVIDER Rowena Gatmaitan Lorelei Aguilar Emilie Diaz
DURATION All procedures will take 1 hour
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REQUIRED DOCUMENTS
Official Receipt of Realty Tax payment
Tax Declaration
Any document pertaining to the identification of the property
REQUIRED FEES No fees required
FEEDBACK AND REDRESS MECHANISM:
We appreciate your comments and suggestions. Please follow these steps: 1. Get a form from the comments and suggestions box located at the front desk. 2. Fill up the form indicating your comments, suggestions and/or complaints. 3. Drop the form at the comments and suggestions box.
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CITY TREASURER’S OFFICE
VISION:
The City Treasurer’s Office is the focal department of the city, providing prompt and responsive srvices to its clients, and geared toward being an authority in local finance in a self-sustaining City of Caloocan.
MISSION:
The City Treasurer’s Office is the catalyst of the City of Caloocan aiming to achieve sustainable and effective financial management through sound fiscal management, effective income generation initiatives and precise expedient financial information, there making the city a material contributor to local and national development.
FRONTLINE SERVICES
COLLECTION OF FEES, LICENSES AND TAXES
Medical Certificate
Mayor’s Permit
Tuition fees
Health Certificate
Professional Tax Receipt (PTR)
Impounding fee
Towing fee
Other TMC fees
National Statistics Office (NSO)
City Transfer Tax
Building Permit
Machineries Inspection fee
Excavation Inspection fee
Franchise dropping
Tricycle
Cemetery
Fire Safety
Electrical Inspection fee
STEP 1 Present Order of Payment
STEP 2 Payment of the amount indicated
SERVICE PROVIDER
Susan Florentino Cresuhito Carreon Irene Manansala Rodolfo Claveria Ricardo Evangelista
Eufrocyne Panelo Marissa Eclipse Baltazara dela Rosa Imelda Gutierez Joselito Nadurata
Zenaida Daang Vonne Edward Lorenzo NORTH Maribel Tam Desiree Nuñez
DURATION 1 minute
REQUIRED DOCUMENT/S Order of Payment
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REQUIRED FEES
1. Medical Certificate 2. Mayor’s Permit 3. Tuition fees 4. Health Certificate 5. Professional Tax Receipt (PTR) 6. Impounding fee 7. Towing fee 8. Other Traffic Management Center (TMC) fee 9. City Transfer Tax 10. Building Permit 11. Machineries Inspection fee 12. Excavation Inspection fee 13. Franchise dropping 14. Tricycle 15. Cemetery 16. Fire Safety 17. Electrical Inspection fee
Php 50.00 20 to 100.00
Varying Varying 330.00
Varying Varying Varying Varying
Varying Varying
30.00 405 /580 /555.00
Varying Varying Varying
FRONTLINE SERVICE COLLECTION OF COMMUNITY TAX CERTIFICATE (Cedula)
STEP 1 Present last Cedula or information sheet STEP 2 Payment
SERVICE PROVIDER CORPORATION Imelda Gutierrez
INDIVIDUAL Baltazara Dela Rosa
NORTH Nelson Santos
DURATION 1 minute REQUIRED DOCUMENT/S Last Cedula or information sheet REQUIRED FEES Varying amount
FRONTLINE SERVICE COLLECTION OF REAL PROPERTY TAX STEP 1 BILLING - Present last Official Receipt and Tax Declaration
SERVICE PROVIDER Jerry Viray Evelyn Puzo DURATION 5 minutes
REQUIRED DOCUMENT/S 1. Last Official Receipt 2. Tax Declaration REQUIRED FEES None STEP 2 COLLECTION - Present Statement of Account
STEP 3 COLLECTION - Payment of amount indicated in the Statement of Account
SERVICE PROVIDER
SOUTH Evangeline Martin Hedeliza DL Tiotangco Lorna Cabal
Regina Abad Rachel R. Deang
NORTH Irene Aurora Canet Roselle Dumaguing Neil Martinez
DURATION 1 minute
REQUIRED DOCUMENT/S Statement of Account REQUIRED FEES Varying amount
CALOOCAN CITY CITIZEN’S CHARTER
69
FRONTLINE SERVICE COLLECTION OF DELINQUENT TAXES
STEP 1 Issue Notice of Delinquency STEP 2 Pay Delinquent Taxes or execute Promissory Note
SERVICE PROVIDER Emelito Serrano Vincent B. Salvador Jr. Nenita P. Fernandez
DURATION 30 minutes REQUIRED DOCUMENT/S Notice of Delinquency
REQUIRED FEES Amount indicated in the Notice of Delinquency
FRONTLINE SERVICE ISSUANCE OF CLEARANCE
STEP 1 Present application and requirement
STEP 2 Verify accounts
STEP 3 Issue Order of Payment for the clearance
STEP 4 Prepare and sign clearance
SERVICE PROVIDER Amelia Supe Mary Grace Apura
Miguelita Bautista Cherry M. Vergara
Ma.Theresa Yoingco
DURATION Two (2) days
REQUIRED DOCUMENT/S 1. Tax Declaration 2. Current tax payments
3. Community Tax Certificate 4. Application Form
REQUIRED FEES Php 50.00/ property
FRONTLINE SERVICE COLLECTION OF FEES, LICENSES AND TAXES – MARKET FEES/ RENTAL STEP 1 Pay market fees
STEP 2 Issue Official Receipt/ Cash Ticket
SERVICE PROVIDER Ma. Cristina Cordero Lucena Erpelo
Buenaventura Villanueva Carolina B. Tan
Edwin Sabillo Cenon Alfonso Tautjo
DURATION 5 minutes
REQUIRED DOCUMENT/S None
REQUIRED FEES Php 20.00 per square meter (permanent stalls)
Php 5.00 per bilao (ambulant vendors)
FRONTLINE SERVICE COLLECTION OF FEES, LICENSES AND TAXES - BUSINESS TAXES STEP 1 Present Order of Payment
STEP 2 Pay Business Tax
SERVICE PROVIDER Ronilo Marmolejo Cesar Hernandez
Arturo Coronel Roderick Real
NORTH Jocel Añasco
DURATION 1 minute
REQUIRED DOCUMENT/S Order of Payment
REQUIRED FEES As indicated in the Order of Payment
FRONTLINE SERVICE ISSUANCE OF BARANGAY MICRO-BUSINESS ENTERPRISE (BMBE) CERTIFICATE
CALOOCAN CITY CITIZEN’S CHARTER
70
STEP 1 Receive complete documents
STEP 2 Conduct Ocular Inspection STEP 3 Approve application
STEP 4 Issue Certificate of Registration
SERVICE PROVIDER Cecilia J. Cruz Vivian Buena DURATION 3 days upon submission of complete documents
REQUIRED DOCUMENT/S
1. Application Form 2. Affidavit of Undertaking 3. Sworn Statement of Assets and Liabilities 4. SEC/ Cooperative Development Authority (CDA)/ DTI Registration
Certificate 5. Tax Identification Number (TIN) 6. Mayor’s Permit 7. BIR Registration Certificate 8. Pictures of premises and tangible assets 9. Copy of Contract of Loans and Schedule of Amortization (if there’s any) 10. Income Tax Return (if existing)
REQUIRED FEES None
CALOOCAN CITY CITIZEN’S CHARTER
71
BARANGAY SECRETARIAT
FUNCTIONAL STATEMENT: General supervision and assistance to the City Barangays, Sangguniang Kabataan and
Katarungang Pambarangay projects and activities that will support the programs of the city government, complaints filed against barangay, supervision over barangay seminars and/ or workshops for better barangay administration and provision of efficient service to the barangays through a corps of professional and competent staff faithfully discharging their duties and functions as provided by law. ADMINISTRATIVE SERVICES
FRONTLINE SERVICE ISSUANCE OF CERTIFICATION
STEP 1 Submit request of certification needed
SERVICE PROVIDER Anna Hermosa Madayag
DURATION 2 minutes
STEP 2 Verify request
SERVICE PROVIDER Dierdre F. Fesarit
DURATION 5 minutes
STEP 3 Issue Order of Payment
SERVICE PROVIDER Dierdre F. Fesarit
DURATION 3 minutes
STEP 4 Prepare requested documents
SERVICE PROVIDER Jesus L. Tan Jr.
DURATION 5 minutes
STEP 5 Approve and sign documents
SERVICE PROVIDER Veronica DG. Buenviaje (Officer-in-Charge)
DURATION 2 minutes
STEP 6 Release certification
SERVICE PROVIDER Jesus L. Tan Jr.
DURATION 1 minute
REQUIRED DOCUMENT/S
Certification for Death Claim: 1. Death Certificate of the deceased barangay official Certification for Eligibility: 1. Barangay Certification from Punong Barangay 2. Service record 3. Oath of office 4. Appointment (certified photocopy filed in the records section) Certification on Leave Credits: 1. Copy of computation of leave credits signed by the City Accountant
REQUIRED FEES Local Abroad
PhP 20.00 per copy 100.00 per copy
CALOOCAN CITY CITIZEN’S CHARTER
72
FRONTLINE SERVICE ISSUANCE OF VITAL BARANGAY INFORMATION
STEP 1 Submit letter of request
SERVICE PROVIDER Anna Hermosa Madayag
DURATION 2 minutes
STEP 2 Verify availability of data needed
SERVICE PROVIDER Dierdre F. Fesarit
DURATION 5 minutes
STEP 3 Release of the document
SERVICE PROVIDER Dierdre F. Fesarit
DURATION 3 minutes
REQUIRED DOCUMENT/S 1. Identification card 2. Letter of request
REQUIRED FEES None
FRONTLINE SERVICE BARANGAY COMPLAINTS AND INQUIRIES ASSISTANCE STEP 1 Receive and record the data of complaint/ nature of complaint.
STEP 2 Give advice/ recommendation based on RA 7160 – Local Government Code of 1991
STEP 3 Forward the document to the Chief of office for proper disposition
STEP 4 Endorse the complaint to Sangguniang Panlungsod
SERVICE PROVIDER Ariel Sales DURATION 45 minutes
REQUIRED DOCUMENT/S Verified letter of complaint REQUIRED FEES None
FRONTLINE SERVICE BARANGAY INFORMATION DISSEMINATION
STEP 1
Receive the inter-department/ agency communication
Memorandum Circulars
Administrative/ Executive Orders
Ordinance/ Resolutions
Issuances
STEP 2 Conduct a brief orientation to all area managers regarding the activity/ program to be implemented
STEP 3 Prepare the enclosure letter for the said communication
CALOOCAN CITY CITIZEN’S CHARTER
73
STEP 4 Reproduction of the communication
STEP 5 Dispatch the area managers for the dissemination of information STEP 6 Submission of Acknowledgement Receipt
SERVICE PROVIDER
Barangay 1 – 48: Barangay 49 – 93: Barangay 94 – 141: Barangay 142 – 164:
:
Ma. Teresita Mangaliman Ferdinand S. Malit Danilo Pineda Sarita S. Alcantara
DURATION 1 day
REQUIRED DOCUMENT/S Documents for reproduction (optional) REQUIRED FEES None
FRONTLINE SERVICE MOBILIZATION AND MONITORING INTER-ORGANIZATION COORDINATION
STEP 1
Receive the inter-department/ agency communication/ invitation
Barangay General Assembly
State of Barangay Address
City/ National Government activity/ program
STEP 2 Conduct a brief orientation to all area managers regarding the activity/ program to be mobilized or monitored
STEP 3
Assign the respective tasks
Attendance
Physical arrangement
STEP 4 Dispatch the area managers for the mobilization/ monitoring STEP 5 Submission of after-activity report.
SERVICE PROVIDER
Barangay 1 – 48: Barangay 49 – 93: Barangay 94 – 141: Barangay 142 – 164:
Ma. Teresita Mangaliman Ariel Sales Danilo Pineda Sarita S. Alcantara
DURATION 1 day REQUIRED DOCUMENT/S Memorandum/ letter of request from other department/ offices
REQUIRED FEES None
CALOOCAN CITY CITIZEN’S CHARTER
74
CALOOCAN CITY DISASTER RISK REDUCTION AND
MANAGEMENT OFFICE
VISION: The vision of the local government unit of Caloocan, through its office the City Disaster Risk Reduction Management Office is to continuously improve and enhance the Disaster preparedness services that it offers to the community. It aims to support activities, project and policies geared towards developing a more responsible and disaster resilient community. In addition, the office seeks to promote risk-conscious members of the community knowledgeable on the proper management of hazardous materials in an environmentally sound manner.
MISSION: To instill the culture of resiliency and preparedness to the constituents of Caloocan City. And in order to develop citizens who are well prepared, conscientious and properly equipped in dealing with disaster both man-included on otherwise. All of these are envisioned by the city government in line with the priorities of the country for disaster preparedness.
FRONTLINE SERVICE REQUEST FOR DATA, TRAINING AND SERVICES
STEP 1 Receive letter of request and assist client on the subject of inquiry SERVICE PROVIDER Jasmin Ukol Jessie Balisi
REQUIRED DOCUMENTS Letter of request (inclusive of type of training, barangay name, total number of participants, tentative schedule of activity)
REQUIRED FEES None DURATION 5 minutes
STEP 2 Verify request and forward to the appropriate division for disposition SERVICE PROVIDER Jasmin Ukol Jessie Balisi
DURATION 5 minutes
STEP 3
Evaluate request for approval and:
furnish copies of requested documents
(for training) schedule date of activity
SERVICE PROVIDER Winona G. Onza Ferdinand Dacullo
DURATION 10-15 minutes depending on the requisites
STEP 4 (For training) Inform and coordinate with the barangay and other agencies concerned on the details of the activity
SERVICE PROVIDER Winona G. Onza Ferdinand Dacullo DURATION Upon approval of request STEP 5 Organized and prepare CDRRMO personnel for the requested training
SERVICE PROVIDER Alex P. Nadurata (Officer-in-Charge)
CALOOCAN CITY CITIZEN’S CHARTER
75
FRONTLINE SERVICE PROVISION OF EMERGENCY RESPONSE & OTHER SERVICE FOR DISASTER MANAGEMENT
STEP 1 Receive call and collect pertinent information of the incident from the client SERVICE PROVIDER Charlotte Alejandria
DURATION 2 - 3 minutes STEP 2 Dispatch and issue mission order to the responding team.
SERVICE PROVIDER Rescue Team Leader/ Assistant Team Leader
DURATION Immediate
STEP 3 Render appropriate assistance to the client (emergency response, disaster management and other related services)
SERVICE PROVIDER CDRRMO Response Team DURATION Immediate STEP 4 Gather documentation (incident report)
SERVICE PROVIDER Rescue Team Leader/ Assistant Team Leader DURATION Upon completion of emergency response
REQUIRED FEES None
FEEDBACK AND READINESS MECHANISM
Please let us know how we have served you through the following:
Accomplish the feedback form available in our office and place in the designated drop box.
Send your feedback and queries through email at [email protected] or get in touch with us at telephone no. 310-7536.
You may also send your feedback to [email protected] email address of Mr. Alex P. Nadurata, OIC of CCDRRMO
CALOOCAN CITY CITIZEN’S CHARTER
76
CALOOCAN CITY MEDICAL CENTER
FUNCTIONAL STATEMENT: Provide an affordable quality health care to the people through holistic approach and technology-based health care delivery system. As a community of health workers, we shall adhere to the highest standards of care and uphold the culture of excellence in our daily routines.
FRONTLINE SERVICE ADMITTING SECTION STEP 1 Accomplish and submit hospital admission form SERVICE PROVIDER Leonida Salvidar
DURATION 5 minutes REQUIRED DOCUMENT/S Admitting Chart
REQUIRED FEES None
STEP 2
New Patient – acquire permanent patient number for purpose of hospital record and future admissions
Notify the personnel of your patient number for record retrieval and/ or medical history
SERVICE PROVIDER Leonida Salvidar
DURATION 1 minute REQUIRED DOCUMENT/S Blue card (for patient with existing records)
REQUIRED FEES None STEP 3 Clarify hospital rules, policies and agreements
SERVICE PROVIDER Leonida Salvidar
DURATION 5 minutes REQUIRED DOCUMENT/S Consent Form
REQUIRED FEES None STEP 4 Sign consent for admission SERVICE PROVIDER Leonida Salvidar
DURATION 1 minute REQUIRED DOCUMENT/S Patient’s Chart
REQUIRED FEES None
CALOOCAN CITY CITIZEN’S CHARTER
77
FRONTLINE SERVICE EMERGENCY ROOM SECTION Patient is classified at triage area as emergent, urgent and non-urgent
STEP1 Take patient information SERVICE PROVIDER Ruby Sugue DURATION 5 minutes
REQUIRED DOCUMENT/S None REQUIRED FEES None
STEP 2 Inform department concerned of patient’s condition
SERVICE PROVIDER Ruby Sugue DURATION As soon as possible REQUIRED DOCUMENT/S Patient’s data sheet REQUIRED FEES None
STEP 3 Medical doctor/ personnel attends to patient’s prerequisite
SERVICE PROVIDER ER Physician on duty DURATION Case dependent REQUIRED DOCUMENT/S Patient’s data sheet REQUIRED FEES None for Caloocan Residents
STEP 4 Evaluate patient’s state of health for further observation and admission; transfer or discharge
SERVICE PROVIDER Ruby Sugue DURATION 10 minutes REQUIRED DOCUMENT/S 1. Blue Card 2. Patient Medical Record REQUIRED FEES None for Caloocan Residents
FRONTLINE SERVICE OUT-PATIENT DEPARTMENT Provision of free check-up to all city residents
STEP 1 Acquire number and wait for turn
SERVICE PROVIDER Ma. Cecilia Asuncion DURATION 5 minutes REQUIRED DOCUMENT/S Number card REQUIRED FEES None for Caloocan Residents STEP 2 Interview patient and subject to preliminary check-up
SERVICE PROVIDER Gilda Armas
DURATION 5 minutes
CALOOCAN CITY CITIZEN’S CHARTER
78
REQUIRED DOCUMENT/S Patient Medical Record REQUIRED FEES None for Caloocan Residents STEP 3 Attend to patient and evaluate medical condition
SERVICE PROVIDER Dr. Carlos Bautista
DURATION Case dependent REQUIRED DOCUMENT/S Patient’s Medical Record REQUIRED FEES None for Caloocan Residents STEP 4 Inform and advise patient of his/ her condition and the necessary interventions SERVICE PROVIDER Dra. Eufrocina Cabrera
DURATION 1 minute REQUIRED DOCUMENT/S Patient’s Medical Record REQUIRED FEES None for Caloocan Residents
FRONTLINE SERVICE FREE PROVISION EXAMINATION (i.e. FBS, Cholesterol, Triglycerides, ECG)
STEP 1 Acquire appointment from hospital staff SERVICE PROVIDER Rofil Chavez
DURATION 5 minutes REQUIRED DOCUMENT/S Patient’s Data Sheet
STEP 2 Subject patient to examination SERVICE PROVIDER Einna Marie Mago DURATION 5 minutes REQUIRED DOCUMENT/S Patient’s Data Sheet REQUIRED FEES None for Caloocan Residents
STEP 3 Assess and evaluate patient’s medical condition
SERVICE PROVIDER Dr. Carlos Bautista DURATION Case dependent REQUIRED DOCUMENT/S Patient’s Data Sheet REQUIRED FEES None for Caloocan Residents
STEP 4 Inform and advise patient of his/ her condition and the necessary interventions
SERVICE PROVIDER Dra. Eufrocina Cabrera DURATION 1 minute REQUIRED DOCUMENT/S Patient’s Medical Record REQUIRED FEES None for Caloocan Residents
CALOOCAN CITY CITIZEN’S CHARTER
79
FRONTLINE SERVICE RADIOLOGY (X-RAY)
STEP 1 Acquire request and Order of Payment SERVICE PROVIDER Thelma Peral DURATION 1 minute REQUIRED DOCUMENT/S X-ray request slip REQUIRED FEES None
STEP 2 Pay required amount at the hospital cashier SERVICE PROVIDER Rodolfo Claveria Jr. DURATION 1 minute REQUIRED DOCUMENT/S Order of Payment REQUIRED FEES Case dependent
STEP 3 Return to radiology department for x-ray procedure
SERVICE PROVIDER Thelma Peral DURATION Case dependent REQUIRED DOCUMENT/S Official Receipt REQUIRED FEES None
STEP 4 Inform patient of the schedule of release of his/ her results
SERVICE PROVIDER Thelma Peral DURATION 1 minute REQUIRED DOCUMENT/S Official receipt REQUIRED FEES None
FRONTLINE SERVICE LABORATORY STEP 1 Acquire request and Order of Payment from Laboratory Department
SERVICE PROVIDER Josefina Jauregui DURATION 1 minute REQUIRED DOCUMENT/S Physician’s laboratory request REQUIRED FEES None STEP 2 Pay required amount at the hospital cashier
SERVICE PROVIDER Dalisay Licudine
DURATION 1 minute REQUIRED DOCUMENT/S Order of Payment REQUIRED FEES Case dependent STEP 3 Return to the laboratory for the necessary procedure
SERVICE PROVIDER Teresita Cipres
DURATION Case dependent REQUIRED DOCUMENT/S Official receipt REQUIRED FEES None STEP 4 Inform patient of the schedule of release of his/ her results SERVICE PROVIDER Benjamin Rivera
DURATION 1 minute REQUIRED DOCUMENT/S Official Receipt REQUIRED FEES None
CALOOCAN CITY CITIZEN’S CHARTER
80
FRONTLINE SERVICE
PHILHEALTH UTILIZATION Worker Classification:
SSS – private GSIS – government IPP – voluntary
IND – sponsored NPM – retired OFW – abroad
STEP 1 Process admission papers at the Philippine Health Insurance Corporation (PhilHealth) department
SERVICE PROVIDER Ma. Lourdes Timbol DURATION 5 minutes
REQUIRED DOCUMENT/S
1. Philhealth card 2. Latest contribution records (ME5 and RF1)
months for non-surgical, 12 months for surgical 3. Certificate of On Board for Overseas Filipino Workers (OFW) 4. Clear copy of Birth Certificate with member/ patient registry number 5. Clear copy of Marriage Contract 6. Member’s Data Record (MDR) and payment information – for OFW 7. MDR (Member’s data record) 8. Photocopy of non-paying member card (for retired members) 9. Indigent ID or PHIC from CEI 10. Photocopy of Senior Citizen’s ID
REQUIRED FEES Dependent upon Philhealth approval
STEP 2 Present all receipt for reimbursement upon patient’s discharge
SERVICE PROVIDER Ma. Lourdes Timbol DURATION 10 minutes REQUIRED DOCUMENT/S Accumulated receipts (medicine, supplies and other ancillary procedures not
available at the hospital) REQUIRED FEES None
FRONTLINE SERVICE PHARMACY
STEP 1 Present prescription issued by the Physician SERVICE PROVIDER Marcelina Pelayo
DURATION 5 minutes REQUIRED DOCUMENT/S Prescription REQUIRED FEES None
STEP 2 Pay bills
CALOOCAN CITY CITIZEN’S CHARTER
81
SERVICE PROVIDER Dalisay Licudine
DURATION 5 minutes REQUIRED DOCUMENT/S Order of Payment REQUIRED FEES Varying amount dependent on prescribed medicine
STEP 3 Present Official Receipt and obtain medicine from the pharmacy SERVICE PROVIDER Marcelina Pelayo
DURATION 1 minute REQUIRED DOCUMENT/S Official Receipt REQUIRED FEES None
CALOOCAN CITY CITIZEN’S CHARTER
82
CALOOCAN CITY NORTH MEDICAL CENTER
FUNCTIONAL STATEMENT: Provide an affordable quality health care to the people through holistic approach and technology-based health care delivery system. As a community of health workers, we shall adhere to the highest standards of care and uphold the culture of excellence in our daily routines.
FRONTLINE SERVICE ADMITTING SECTION STEP 1 Accomplish and submit hospital admission form
SERVICE PROVIDER Madonna Amaro TIME FRAME 5 minutes REQUIRED DOCUMENT/S Admitting Chart
REQUIRED FEES None
STEP 2
New Patient – Acquire permanent patient number for purpose of hospital record and future admissions
– Notify the personnel of your patient number for record retrieval and/or medical history
SERVICE PROVIDER Madonna Amaro TIME FRAME 1 minute
REQUIRED DOCUMENT/S Blue card (for patient with existing records)
REQUIRED FEES None STEP 3 Clarify hospital rules, policies and agreements.
SERVICE PROVIDER Madonna Amaro TIME FRAME 5 minutes
REQUIRED DOCUMENT/S Consent Form
REQUIRED FEES None STEP 4 Sign consent for admission
SERVICE PROVIDER Madonna Amaro TIME FRAME 1 minute REQUIRED DOCUMENT/S Patient’s Chart
REQUIRED FEES None
CALOOCAN CITY CITIZEN’S CHARTER
83
FRONTLINE SERVICE EMERGENCY ROOM SECTION Patient is classified at triage area as emergent, urgent and non-urgent
STEP1 Take patient information
PERSON/S RESPONSIBLE Avegail A.Pedrosa, R.N.
TIME FRAME 5 minutes REQUIRED DOCUMENT/S None
STEP 2 Inform department concerned of patient’s condition PERSON/S RESPONSIBLE Avegail A.Pedrosa, R.N.
TIME FRAME As soon as possible REQUIRED DOCUMENT/S Patient’s data sheet REQUIRED FEES None for Caloocan Residents
STEP 3 Medical doctor/ personnel attends to patient’s prerequisite PERSON/S RESPONSIBLE ER Physician on duty TIME FRAME Case dependent REQUIRED DOCUMENT/S Patient’s data sheet REQUIRED FEES None for Caloocan Residents
STEP 4 Evaluate patient’s state of health for further observation and admission; transfer or discharge
PERSONS RESPONSIBLE Avegail A.Pedrosa, R.N. TIME FRAME 10 minutes REQUIRED DOCUMENT/S 3. Blue Card 4. Patient Medical Record REQUIRED FEES None for Caloocan Residents
FRONTLINE SERVICE OUT-PATIENT DEPARTMENT Provision of free check-up to all city residents
STEP 1 Acquire number and wait for turn PERSON/S RESPONSIBLE Hazel Lyn Ybona, R.N. TIME FRAME 5 minutes REQUIRED DOCUMENT/S Number card REQUIRED FEES None for Caloocan Residents
STEP 2 Interview patient and subject to preliminary check-up PERSON/S RESPONSIBLE Hazel Lyn Ybona, R.N. TIME FRAME 5 minutes REQUIRED DOCUMENT/S Patient Medical Record REQUIRED FEES None for Caloocan Residents
STEP 3 Attend to patient and evaluate medical condition PERSON/S RESPONSIBLE Dra. Cybelle A. Ng TIME FRAME Case dependent REQUIRED DOCUMENT/S Patient’s Medical Record REQUIRED FEES None for Caloocan Residents
STEP 4 Inform and advise patient of his/ her condition and the necessary interventions
PERSON/S RESPONSIBLE Dra. Cybelle A. Ng TIME FRAME 1 minute REQUIRED DOCUMENT/S Patient’s Medical Record REQUIRED FEES None for Caloocan Residents
CALOOCAN CITY CITIZEN’S CHARTER
84
FRONTLINE SERVICE FREE PROVISION EXAMINATION (i.e. FBS, Cholesterol, Triglycerides, ECG)
STEP 1 Acquire appointment from hospital staff
PERSON/S RESPONSIBLE Hazel Lyn Ybona, R.N. TIME FRAME 5 minutes REQUIRED DOCUMENT/S Patient’s Data Sheet REQUIRED FEES None for Caloocan Residents STEP 2 Subject patient to examination
PERSON/S RESPONSIBLE Hazel Lyn Ybona, R.N. TIME FRAME 5 minutes REQUIRED DOCUMENT/S Patient’s Data Sheet REQUIRED FEES None for Caloocan Residents STEP 3 Assess and evaluate patient’s medical condition
PERSON/S RESPONSIBLE Dra. Cybelle A. Ng TIME FRAME Case dependent REQUIRED DOCUMENT/S Patient’s Data Sheet REQUIRED FEES None for Caloocan Residents STEP 4 Inform and advise patient of his/ her condition and the necessary interventions
PERSON/S RESPONSIBLE Dra. Cybelle A. Ng
TIME FRAME 1 minute REQUIRED DOCUMENT/S Patient’s Medical Record REQUIRED FEES None for Caloocan Residents
FRONTLINE SERVICE RADIOLOGY (X-RAY) STEP 1 Acquire request and Order of Payment
PERSON/S RESPONSIBLE Enrique C. Sabio III, RRT TIME FRAME 1 minute REQUIRED DOCUMENT/S X-ray request slip REQUIRED FEES None STEP 2 Pay required amount at the hospital cashier
PERSON/S RESPONSIBLE Elisa Garcia TIME FRAME 1 minute REQUIRED DOCUMENT/S Order of Payment REQUIRED FEES Case dependent STEP 3 Return to radiology department for x-ray procedure
PERSON/S RESPONSIBLE Enrique C. Sabio III, RRT
TIME FRAME Case dependent REQUIRED DOCUMENT/S Official Receipt REQUIRED FEES None STEP 4 Inform patient of the schedule of release of his/ her results
PERSON/S RESPONSIBLE Enrique C. Sabio III, RRT
TIME FRAME 1 minute REQUIRED DOCUMENT/S Official receipt REQUIRED FEES None
CALOOCAN CITY CITIZEN’S CHARTER
85
FRONTLINE SERVICE LABORATORY
STEP 1 Acquire request and Order of Payment from Laboratory Department PERSON/S RESPONSIBLE Elaine Antonio, RMT
TIME FRAME 1 minute REQUIRED DOCUMENT/S Physician’s laboratory request STEP 2 Pay required amount at the hospital cashier
PERSON/S RESPONSIBLE Elisa Garcia TIME FRAME 1 minute REQUIRED DOCUMENT/S Order of Payment REQUIRED FEES Case dependent STEP 3 Return to the laboratory for the necessary procedure
PERSON/S RESPONSIBLE Elaine Antonio, RMT TIME FRAME Case dependent REQUIRED DOCUMENT/S Official receipt
STEP 4 Inform patient of the schedule of release of his/ her results PERSON/S RESPONSIBLE Elaine Antonio, RMT
TIME FRAME 1 minute REQUIRED DOCUMENT/S Official Receipt REQUIRED FEES None
FRONTLINE SERVICE
PHILHEALTH UTILIZATION Worker Classification:
SSS – private GSIS – government
IPP - voluntary IND – sponsored
NPM – retired OFW - abroad
STEP 1 Process admission papers at the Philippine Health Insurance Corporation (PhilHealth) department
PERSON/S RESPONSIBLE Franz Vincent Ocampo, R.N. TIME FRAME 5 minutes
REQUIRED DOCUMENT/S
1. Philhealth Card 2. Latest contribution records (ME5 and RF1)
- months for non-surgical, 12 months for surgical 3. Certificate of On Board for Overseas Filipino Workers (OFW) 4. Clear copy of Birth Certificate with member/patient registry number 5. Clear copy of Marriage Contract 6. Member’s Data Record (MDR) and payment information – for OFW 7. MDR (Member’s data record) 8. Photocopy of non-paying member card (for retired members) 9. Indigent ID or PHIC from CEI 10. Photocopy of Senior Citizen’s ID
REQUIRED FEES Dependent upon Philhealth approval STEP 2 Present all receipt for reimbursement upon patient’s discharge
PERSON/S RESPONSIBLE Franz Vincent Ocampo, R.N.
TIME FRAME 10 minutes
REQUIRED DOCUMENT/S Accumulated receipts (medicine, supplies and other ancillary procedures not available at the hospital)
REQUIRED FEES None
CALOOCAN CITY CITIZEN’S CHARTER
86
FRONTLINE SERVICE PHARMACY STEP 1 Present prescription issued by the Physician
PERSON/S RESPONSIBLE Elaine Faye Fariñas, RPh
TIME FRAME 5 minutes REQUIRED DOCUMENT/S Prescription REQUIRED FEES None STEP 2 Pay bills
PERSON/S RESPONSIBLE Elisa Garcia TIME FRAME 5 minutes REQUIRED DOCUMENT/S Order of payment REQUIRED FEES Varying amount dependent on prescribed medicine STEP 3 Present Official Receipt and obtain medicine from the pharmacy
PERSON/S RESPONSIBLE Elaine Faye Fariñas, RPh
TIME FRAME 1 minute REQUIRED DOCUMENT/S Official Receipt REQUIRED FEES None
FRONTLINE SERVICE MEDICAL RECORDS SECTION
STEP 1
1. Acquire Medico Legal/ Medical Certificate
2. Acquire Medical Abstract, Discharge Summary of Admitted Patients
3. Acquire Birth/ Death Certificates
4. Acquire Insurance Claims of In-Patients and Treated Patient at ER PERSON/S RESPONSIBLE Franz Vincent Ocampo, R.N.
TIME FRAME 2 minutes REQUIRED DOCUMENT/S Identification Card REQUIRED FEES None
STEP 2 Acquire Order of Payment from the Records Section PERSON/S RESPONSIBLE Donato G. Contreras Jr.
TIME FRAME 1 minute REQUIRED FEES Case dependent STEP 3 Pay required amount to the hospital cashier
PERSON/S RESPONSIBLE Elisa Garcia TIME FRAME 1 minute REQUIRED DOCUMENT/S Order of Payment REQUIRED FEES Case dependent STEP 4 Return to the Medical Records Section
PERSON/S RESPONSIBLE – for Medico/ Medical Certificate
– for Medical Abstract/ Discharge Summary and Insurance Claims of Surgery Patients
– for Medical Abstract/ Discharge Summary and Insurance Claims of OB Gyne and Medical Patients
– for Birth/ Death Certificate TIME FRAME 2 minute REQUIRED DOCUMENT/S Official Receipt, Identification Card or Authorization of the patients REQUIRED FEES None
CALOOCAN CITY CITIZEN’S CHARTER
87
CALOOCAN WATERWORKS SYSTEM (PATUBIG)
FUNCTIONAL STATEMENT: Operate, maintain and improve the waterworks system for the residents of North
Caloocan City .
FRONTLINE SERVICE WATER PRODUCTION THROUGH DEEPWELL
STEP/ PROCEDURE
Operate the pump station by filling up the tank to provide water to the consumers via pipe-laid length that stretches to the water installation of every concessionaires
SERVICE PROVIDER Pump Operator
DURATION 24-hour non-stop operation
FRONTLINE SERVICE BILLING (METER READING AND BILLING PROCEDURES)
STEP 1 Monthly reading of the data from each individual consumer’s water meter SERVICE PROVIDER Assigned meter reader
DURATION 5 to 7 days
STEP 2 Process Statement of Account based on data input of assigned meter readers
SERVICE PROVIDER Billers
DURATION 5 to 7 minutes REQUIRED DOCUMENT/S Bills or Statement of Accounts
REQUIRED FEES Current monthly balance
FRONTLINE SERVICE CUSTOMER ASSISTANCE CENTER
STEP 1 Log complaints and queries SERVICE PROVIDER Boy Salvador STEP 2 Forward complaints/ queries to Production Section
SERVICE PROVIDER Boy Salvador STEP 3 Take necessary action
SERVICE PROVIDER Personnel assigned/ officer on duty DURATION 1 to 2 days REQUIRED FEES None
CALOOCAN CITY CITIZEN’S CHARTER
88
CITY ACCOUNTANT’S OFFICE
FUNCTIONAL STATEMENT: Take charge of the accounting services of the city government.
FRONTLINE SERVICE OBLIGATION OF PURCHASE OF REQUEST OF BARANGAY
STEP 1 Receive and record Purchase Request SERVICE PROVIDER Roderick Mendoza DURATION 5 minutes
STEP 2 Endorse to respective division (Audit) SERVICE PROVIDER Rhodel Ocampo
DURATION 1 minute
STEP 3 Check appropriations and obligate
SERVICE PROVIDER
Ellen Gutierrez – Disbursement Vouchers for infrastructure project Rosario Miparanum - Disbursement Vouchers for supplies expenses Chona Cenido – Payrolls of permanent employees Amelita Calderon – Vouchers for gasoline & other expenses Marian Bohol – Payrolls of job orders, consultant & terminal leave
DURATION Dependent on compliance to requirements
STEP 4A Audit & check the accuracy of vouchers/ payrolls and its requirements STEP 4B Payrolls to record on card and to obligate expenses
SERVICE PROVIDER Marita Esplana; Editha Zapanta; Lailani Baldivia – for cardings Perlita Comia; Rodelio Jan Garciano & Marita Esplana – for obligation
DURATION 5 minutes STEP 5 Sign obligated Purchase Request
SERVICE PROVIDER Alma D. Bucalen (Officer-in-Charge)
DURATION 1 minute REQUIRED DOCUMENT/S None
REQUIRED FEES None
FRONTLINE SERVICE FILING OF BARANGAY TRANSMITTALS OF PAID VOUCHERS CASH ADVANCES AND CHECKS ISSUED
STEP 1 Receive transmittal from barangay
SERVICE PROVIDER Receiving Clerk DURATION 1 minute
STEP 2 Check and verify all documents submitted SERVICE PROVIDER Designated team DURATION 5 - 10 minutes
STEP 3 Record and file all submitted documents SERVICE PROVIDER Receiving/ releasing clerk
DURATION 1 minute
REQUIRED DOCUMENT/S 1. Paid vouchers 2. Report of checks issued (prepared by the barangay)
REQUIRED FEES None
CALOOCAN CITY CITIZEN’S CHARTER
89
FRONTLINE SERVICE PROCESSING OF BARANGAY TRANSACTIONS STEP 1 Receive barangay documents from the Liga ng mga Barangay
SERVICE PROVIDER Receiving Clerk DURATION 1 minute per transaction
REQUIRED DOCUMENT/S 1. Disbursement Voucher 2. Purchase Request
3. Request for Obligations of Allotment 4. Other supporting documents
STEP 2 Record and indorse barangay documents to assigned team SERVICE PROVIDER Receiving clerk
DURATION 1 minute per transaction
REQUIRED DOCUMENT/S 1. Disbursement vouchers 2. Purchase request
3. Request for Obligations of Allotment 4. Other supporting documents
STEP 3 Check and verify completeness of all documents submitted
SERVICE PROVIDER
Team A Team B Team C
Barangay 1 – 72 Barangay 73 – 144 Barangay 145 – 188
DURATION 3 - 6 minutes per transaction
REQUIRED DOCUMENT/S 1. Disbursement vouchers 2. Purchase request
3. Request for Obligations of Allotment 4. Other supporting documents
STEP 4 Check account codes and journalize
SERVICE PROVIDER Assigned member of each Team on Journal Transaction DURATION 1 minute per transaction
REQUIRED DOCUMENT/S 1. Disbursement vouchers 2. Purchase request
3. Request for Obligations of Allotment 4. Other supporting documents
STEP 5 Prepare and control Accountant’s Advice for barangay check disbursement
SERVICE PROVIDER
Team A Team B Team C
Barangay 1 – 72 Barangay 73 – 144 Barangay 145 – 188
DURATION 2 - 5 minutes per transaction
REQUIRED DOCUMENT/S 1. Disbursement vouchers 2. Purchase request
3. Request for Obligations of Allotment 4. Other supporting documents
STEP 6 Endorse barangay documents to Division Chief, Barangay Accounting Division
SERVICE PROVIDER
Team A Team B Team C
Barangay 1 – 72 Barangay 73 – 144 Barangay 145 – 188
DURATION 1 minute
REQUIRED DOCUMENT/S 1. Disbursement vouchers 2. Purchase request
3. Request for Obligations of Allotment 4. Other supporting documents
STEP 7 Receive and recommend endorsement of Accountant’s Advice to the City Accountant
SERVICE PROVIDER Division Chief, Barangay Accounting Division
DURATION 1 minute REQUIRED DOCUMENT/S 1. Accountant’s Advice 2. Request of Allotment 3. Check
STEP 8 Record and endorse the Accountant’s Advice to the City Accountant
SERVICE PROVIDER Receiving Clerk
CALOOCAN CITY CITIZEN’S CHARTER
90
DURATION 1 minute
REQUIRED DOCUMENT/S 1. Accountant’s Advice 2. Request of Allotment 3. Check STEP 9 Sign Accountant’s Advice
SERVICE PROVIDER Alma D. Bucalen (Officer-in-Charge)
DURATION 5 minutes REQUIRED DOCUMENT/S 1. Accountant’s Advice 2. Request of Allotment 3. Check
REQUIRED FEES None
FRONTLINE SERVICE PREPARATION OF JOURNAL OF BARANGAY TRANSACTIONS, TRIAL BALANCE, FINANCIAL STATEMENTS, BALANCE SHEETS, IN SOME STATEMENTS AND BANK RECONCILIATION
STEP 1 Record barangay transaction based on the budget card SERVICE PROVIDER Bookkeeper
DURATION Priority – June 30 Non-Priority – July 31
REQUIRED DOCUMENT/S
1. Journal of Barangay Transactions 2. Trial Balance 3. Financial Statement
4. Balance Sheets 5. Income Statements 6. Bank Reconciliation
REQUIRED FEES None STEP 2 Submit hard and soft copies to the Commission on Audit
SERVICE PROVIDER Receiving/ Releasing Clerk DURATION 5 minutes REQUIRED DOCUMENT/S 1. Accountant’s Advice 2. Request of Allotment 3. Check
REQUIRED FEES None
CALOOCAN CITY CITIZEN’S CHARTER
91
CITY BUDGET DEPARTMENT
FUNCTIONAL STATEMENT: Assist in the preparation of budgets, forms, orders and circulars embodying instructions
on budgetary matters for approval of the city mayor.
`
FRONTLINE SERVICE PROCESSING OF PAYROLLS, PURCHASE REQUESTS AND VOUCHERS
STEP 1
Receive, record and assign control numbers of the following documents:
Payrolls
Purchase Requests
Allotment and Obligation Slips
Vouchers
Contract of Service for certification as to availability of appropriation
Quarterly Requests for Allotment of offices/ departments
Memorandum Circulars from the Department of Budget and Management (DBM)
Transmittal letter of 188 barangays
SERVICE PROVIDERS Jacqueline Ang Florentina Olveda Don Sherwin Aguila
DURATION 1 minute
STEP 2 Record and review of letter of requests before distribution to analysts for earmarking
SERVICE PROVIDER Josephine J. Francisco Michael G. Aguhayon Jacqueline Ang
STEP 3 Reviewing and control of Infrastructure Projects
SERVICE PROVIDERS
Internal Revenue Allotment
Ma. Aleli DS. Balansay Monalyn Villaralvo
Jennylyn Alteza Jacqueline Ang
City Engineering Office
Noemi J. Garcia Erwin Joseph L. Borromeo
Michael G. Aguhayon Jacqueline Ang
STEP 4 Review and issuance of Certifications to PPAs' budgetary requirements in accordance to AIP and Ordering Agreements
SERVICE PROVIDER Josephine J. Francisco Ma. Aleli DS. Balansay
CALOOCAN CITY CITIZEN’S CHARTER
92
STEP 5 Reviewing/Analyzing LRs, payrolls, purchase requests and vouchers and check its consistency and Ordering Agreements
SERVICE PROVIDER Budget Analysts
STEP 6 Reviewing (final) the aforementioned documents before approval/ signature of the Budget Officer
SERVICE PROVIDER Erwin Joseph L. Borromeo Monalyn Villaralvo,
Jennylyn F. Alteza Michael G. Aguhayon
STEP 7 Signing of payrolls, purchase requests, vouchers and communications and other financial documents
SERVICE PROVIDER Nomer Q. Marmolejo, City Budget Officer
STEP 8 Releasing and forwarding of processed payrolls, purchase requests and vouchers to the City Accountant's Office
SERVICE PROVIDER Jacqueline Ang Florentina Olveda Don Sherwin Aguila
DURATION 1 day (depends on work load)
REQUIRED DOCUMENT/S
Memos/Authority (OT, Travelling Allow, Trainings etc.), Closing of Vouchers (OR, Inspection Report), Contracts/Appointments (For salaries of Job-Order Workers, Consultants, Newly Hired Permanent Employees)
REQUIRED FEES None
STEP 9 Initial review of incoming communications and preparation of business correspondence
SERVICE PROVIDER Noemi J. Garcia Ma. Aleli DS. Balansay
STEP 10
Reviewing and releasing to HRMO of service contracts for job order/consultants under a contractual scheme and certification as to availability of appropriation for appointments of the regular plantilla positions
SERVICE PROVIDER
DURATION REQUIRED DOCUMENT/S
REQUIRED FEES
STEP 11 Final recording and checking of availability of appropriation for appointment of the regular plantilla positions
SERVICE PROVIDER
DURATION REQUIRED DOCUMENT/S
REQUIRED FEES 1 day (depends on work load)
FRONTLINE SERVICE QUARTER/ ADDITIONAL ALLOTMENTS STEP 1 Prepare Financial Plan and Advice of Allotment
SERVICE PROVIDER Designated Budget Analyst STEP 2 Initial review of Financial Plan and Advice of Allotment SERVICE PROVIDER Noemi J. Garcia
STEP 3 Endorsement of Financial Plan to respective departments/offices for signature of the Dept. Head/ Chief of Offices
SERVICE PROVIDER Jacqueline Ang Florentina Olveda Don Sherwin Aguila
STEP 4 Receive signed quarterly allotments
SERVICE PROVIDER DesignatedBudget Analyst
CALOOCAN CITY CITIZEN’S CHARTER
93
STEP 5 Review Financial Plan and Advice of Allotment before being signed by the City Budget Officer
SERVICE PROVIDER Noemi J. Garcia STEP 6 Approve/ sign allotments and endorse to the City Mayor SERVICE PROVIDER Nomer Marmolejo (City Budget Officer)
STEP 7 Release of Advice of Allotments to the City Mayor for his approval SERVICE PROVIDER Jacqueline Ang Florentina Olveda Don Sherwin Aguila
STEP 6 Record and post approved allotments
SERVICE PROVIDER Designated Budget Analyst
STEP 7
Release approved copies of allotment to the following departments/ offices:
City Accountant’s Office – control and check appropriation
Commission on Audit – check budget allocation
Concerned Offices – file copy of allotment
SERVICE PROVIDER Jacqueline Ang Florentina Olveda Don Sherwin Aguila
DURATION Two (2) days before the beginning of every quarter REQUIRED DOCUMENT/S Quarterly Allotments
REQUIRED FEES None
FRONTLINE SERVICE PREPARATION OF TRANSMITTAL LETTER OF 188 BARANGAYS
STEP 1 Review/ analyze barangay budget SERVICE PROVIDER Benjamin Sanchez Nievecel Paz
STEP 2 Encode transmittal letter for final review SERVICE PROVIDER Ellery Joshua del Rosario Hazmin V. Sison
STEP 3 Review and recommend approval of transmittal letters to the City Budget Officer-in-Charge for signature
SERVICE PROVIDER Noemi J. Garcia STEP 4 Sign transmittal SERVICE PROVIDER Nomer Marmolejo (City Budget Officer)
STEP 5 Forward barangay budgets and transmittal letters to the Sangguniang Panlungsod Secretariat for review and approval
SERVICE PROVIDER Benjamin Sanchez Nievecel Paz
STEP 6 Receive approved barangay budget with ordinance from Sangguniang Panglungsod
SERVICE PROVIDER Benjamin Sanchez Nievecel Paz STEP 7 Inform barangays for the release of respective barangay budgets
SERVICE PROVIDER Benjamin Sanchez Nievecel Paz
DURATION 1 day (depends on work load) REQUIRED DOCUMENT/S 1. Barangay Budget 2. Attachments
REQUIRED FEES None
CALOOCAN CITY CITIZEN’S CHARTER
94
FRONTLINE SERVICE PREPARATION OF THE CITY ANNUAL BUDGET
STEP 1 Coordinate with DBM relative to the Internal Revenue Allotment (IRA) for the year and other budgetary guidelines and requirements
SERVICE PROVIDER Marites Mendoza Noemi J. Garcia
STEP 2 Inform all departments/ offices of the budgetary guidelines and requirements through a memorandum from the city mayor
SERVICE PROVIDER Budget Analyst
STEP 3 Receive budget proposal of different department/ offices SERVICE PROVIDER Hazmin V. Sison
STEP 4
Analyze budget proposal:
Receive updated personnel schedule from the Human Resource Management Services (HRMS)
Prepare comparative statements of the proposed budget
Gather data on actual expenditures from the City Accountant’s Office
Prepare budget office recommendation for department/ office proposal
SERVICE PROVIDER All Budget Analysts
STEP 5 Gather data on actual income from the City Accountant’s Office SERVICE PROVIDER Rosario Miparanum Noemi J. Garcia Ma. Aleli DS. Balansay
STEP 6 Finalize the budget for budget hearing
SERVICE PROVIDER
Nomer Marmolejo (City Budget Officer) Noemi J. Garcia Ma. Aleli DS. Balansay
Josephine J. Francisco Budget Analysts
STEP 7 Assist the city mayor and other city officials in the budget hearing
SERVICE PROVIDER Nomer Marmolejo (City Budget Officer)
STEP 8
Finalize and document the Annual Executive Budget for the City Mayor’s approval and transmit to the Sangguniang Panglungsod for enactment into an approved ordinance
SERVICE PROVIDER Nomer Marmolejo (City Budget Officer) Noemi J. Garcia
Designated Budget Analyst
STEP 9 Approve and sign the Annual Executive Budget
SERVICE PROVIDER Hon. Oscar G. Malapitan (City Mayor) REQUIRED DOCUMENT/S Annual Executive Report
STEP 10 Submit the Annual Executive Budget to DBM for review SERVICE PROVIDER Nomer Marmolejo (Officer-in-Charge)
CALOOCAN CITY CITIZEN’S CHARTER
95
DURATION July to October 16 of each year
STEP 10 Preparation of Supplemental Budgets and endorsement to Sangguniang Panlungsod for enactment into an Appropriation Ordinance
SERVICE PROVIDER Noemi J. Garcia/ Ma. Aleli DS. Balansay Aurea M. Huevos
CITY LEGAL DEPARTMENT
FUNCTIONAL STATEMENT: Serve as the chief legal counsel of the city government.
CALOOCAN CITY CITIZEN’S CHARTER
96
FRONTLINE SERVICE REVIEW OF CONTRACTS, ORDINANCES AND OTHER LEGAL INSTRUMENTS
STEP 1 Submit request for review PERSON/S RESPONSIBLE Irene C. Dagalea TIME FRAME 10 minutes
REQUIRED DOCUMENT/S Request Letter from originating office. STEP 2 Follow up status of review
PERSON/S RESPONSIBLE Assigned City Attorney
TIME FRAME 15 minutes REQUIRED DOCUMENT/S Receiving copy
STEP 3 Receive the opinion of the City Attorney and take appropriate action PERSON/S RESPONSIBLE Irene C. Dagalea
TIME FRAME 5 minutes
REQUIRED DOCUMENT/S Copy of documents and/or documents received by the City Attorney REQUIRED FEES None
FRONTLINE SERVICE RENDERING OF LEGAL OPINION/S STEP 1 Submit written query
PERSON/S RESPONSIBLE Irene C. Dagalea TIME FRAME 2 minutes REQUIRED DOCUMENT/S Written query duly endorsed by other offices or directly submitted to the office
STEP 2 Submit to an interview by the City Legal Officer and provide all necessary information
PERSON/S RESPONSIBLE Assigned City Attorney
TIME FRAME 1 hour
REQUIRED DOCUMENT/S None STEP 3 Receive the appropriate legal opinion/remedies provided by the City Legal Officer
PERSON/S RESPONSIBLE Irene C. Dagalea TIME FRAME 2 minutes REQUIRED DOCUMENT/S None
REQUIRED FEES None
FRONTLINE SERVICE ADDRESSING INTERNAL COMPLAINTS AGAINST CITY EMPLOYEES
STEP 1 Submit written complaint to receiving officer/clerk for receiving and recording purposes
PERSON/S RESPONSIBLE Irene C. Dagalea
TIME FRAME 2 minutes
REQUIRED DOCUMENT/S Written complaint by the aggrieved party/ies
STEP 2 Prepare and serve notices/memorandum for scheduled meeting/hearing for all concerned parties.
PERSON/S RESPONSIBLE Assigned City Attorney
TIME FRAME 1 day REQUIRED DOCUMENT/S None
STEP 3 Issuance of necessary Resolutions or Recommendations
CALOOCAN CITY CITIZEN’S CHARTER
97
PERSON/S RESPONSIBLE Assigned City Attorney
TIME FRAME 2 minutes REQUIRED DOCUMENT/S None
REQUIRED FEES None
FRONTLINE SERVICE PUBLIC LEGAL SERVICES (LEGAL ADVISE/DOCUMENTATION)
STEP 1 Present the documents or information required for proper documentation
PERSON/S RESPONSIBLE Attorney/Administrative Staff TIME FRAME 10 minutes (depending on the type of document)
REQUIRED DOCUMENT/S Supporting documents STEP 2 Review documents prepared
PERSON/S RESPONSIBLE Attorney/Administrative Staff
TIME FRAME 2-5 minutes (depending on services required) REQUIRED DOCUMENT/S None
STEP 3 Releasing of document PERSON/S RESPONSIBLE Administrative Staff TIME FRAME 2 minutes
REQUIRED DOCUMENT/S Valid Identification Card
CULTURAL AFFAIRS AND TOURISM SERVICES
CITY LIBRARY SERVICES
CALOOCAN CITY CITIZEN’S CHARTER
98
FUNCTIONAL STATEMENT: Provide access to the various forms and mediums of library and information resources in order to ensure lifelong learning of the citizenry in support to the educational plans and program of the city
FRONTLINE SERVICE LIBRARY ACCESS (OPEN SHELVES) (OPEN SHELVES SYSTEM IS A TERM FOR LIBRARY RESOURCES THAT ARE FREE AND OPEN FOR ACCESS TO THE PUBLIC)
STEP 1 Register upon entry
SERVICE PROVIDER Security guard on duty DURATION 1 minute
REQUIRED DOCUMENT/S 1. Valid Identification card (School ID, company or office ID, Voter’s ID, etc.) 2. Properly filled-up request slip
STEP 2 Deposit bag/s and other belongings at the baggage counter (if any) SERVICE PROVIDER Security guard on duty DURATION 1 minute
STEP 3 Access library resources
SERVICE PROVIDER
Children’s Section/ Periodical Ramil D. Torres Cora J. Noble
Periodical Section Ramil Torres Cora J. Noble Emilia T Guerero
Rosauro Pangan Allan P. de Leon
Mayor’s Corner Ramil D. Torres Cora J. Noble
NCR and Tourism Information Section Ramil D. Torres Cora J. Noble
DURATION 1 minute
REQUIRED FEES None
FRONTLINE SERVICE LIBRARY ACCESS (CLOSED SHELVES) STEP 1 Register upon entry SERVICE PROVIDER Security guard on duty
DURATION 1 minute
REQUIRED DOCUMENT/S 1. Valid Identification card (School ID, company or office ID, Voter’s ID, etc.) 2. Properly filled-up request slip
REQUIRED FEES None
STEP 2 Deposit bag/s and other belongings at the baggage counter (if any) SERVICE PROVIDER Security guard on duty
CALOOCAN CITY CITIZEN’S CHARTER
99
DURATION 1 minute
STEP 3
Request, record and release library materials to be utilized (closed shelves system is a term for library resources that requires permission before access is granted thereto).
SERVICE PROVIDER
Reference Section Ramil D. Torres Cora J. Noble Emilia L. Guerero
Rosauro T. Pangan Allan P. De Leon
News Clippings Ramil D. Torres Cora J. Noble Emilia L. Guerero
Rosauro T. Pangan Allan P. De Leon
Local History Section Ramil D. Torres Cora J. Noble
Allan P. De Leon
Thesis Dissertation Ramil D. Torres Cora J. Noble Emilia L. Guerero
Rosauro T. Pangan Allan P. De Leon
Filipiniana Section Ramil D. Torres Cora J. Noble Emilia L. Guerero
Rosauro T. Pangan Allan P. De Leon
DURATION 1 to 10 minutes STEP 4 Return books and/ or materials and redeem ID to their respective sections
SERVICE PROVIDER
Ramil D. Torres Cora J. Noble Emilia L. Guerero
Rosauro T. Pangan Allan P. De Leon
DURATION 1 minute
FRONTLINE SERVICE LIBRARY ACCESS (INTERNET SERVICES)
STEP 1 Accomplish Internet Request Slip SERVICE PROVIDER Cora J. Noble Emilia L. Guerero Rosauro T. Pangan
DURATION 1 minute
REQUIRED DOCUMENT/S 1. Valid Identification card (School ID, company or office ID, Voter’s ID, etc.) 2. Properly filled-up request slip
STEP 2 Submit Internet Slip
SERVICE PROVIDER Cora J. Noble Emilia L. Guerero Rosauro T. Pangan DURATION 1 minute
REQUIRED DOCUMENT/S None
REQUIRED FEES None STEP 3 Grant Internet Access
DURATION 1 hour
FRONTLINE SERVICE LIBRARY ACCESS (RECREATIONAL BOARD GAMES)
STEP 1 Accomplish Request Slip for Board Games
SERVICE PROVIDER Ramil D. Torres Cora J. Noble
Emilia L. Guerero Rosauro T. Pangan
Allan P. De Leon
DURATION 1 minute
REQUIRED DOCUMENT/S 1. Valid Identification card (School ID, company or office ID, Voter’s ID, etc.) 2. Properly filled-up request slip
CALOOCAN CITY CITIZEN’S CHARTER
100
REQUIRED FEES None
STEP 2 Receive and record Request Slip
SERVICE PROVIDER Ramil D. Torres Cora J. Noble
Emilia L. Guerero Rosauro T. Pangan
Allan P. De Leon
DURATION 1 minute
REQUIRED DOCUMENT/S None REQUIRED FEES None
STEP 3 Release of requested materials
SERVICE PROVIDER Ramil D. Torres Cora J. Noble
Emilia L. Guerero Rosauro T. Pangan
Allan P. De Leon
DURATION 5 minutes
REQUIRED DOCUMENT/S None REQUIRED FEES None STEP 4 Return of materials and ID redemption
SERVICE PROVIDER Ramil D. Torres Cora J. Noble
Emilia L. Guerero Rosauro T. Pangan
Allan P. De Leon
DURATION 5 minutes REQUIRED FEES None
FRONTLINE SERVICE ONLINE PUBLIC ACCESS CATALOG (OPAC)
STEP 1 Proceed to computer room SERVICE PROVIDER Cora J. Noble Emilia L. Guerero
DURATION 3 – 5 minutes depending on the materials needed
STEP 2 Search for the call number of the library material/s needed through Subject, Author or Title
STEP 3 Accomplish Request Form
STEP 4 Proceed to designated section where library material/s are located SERVICE PROVIDER Cora J. Noble Emilia L. Guerero
REQUIRED DOCUMENT/S None REQUIRED FEES None
CITY PLANNING AND DEVELOPMENT DEPARTMENT
FUNCTIONAL STATEMENT:
CALOOCAN CITY CITIZEN’S CHARTER
101
Protect the city’s environment for the benefit of present and future generations by formulating and integrating physical, economic, social and institutional development plans and policies; conduct researches and studies; monitor and evaluate programs and projects implementation; prepare comprehensive plans and other development planning documents and promote people’s participation.
FRONTLINE SERVICE PROVISION OF BASELINE DATA/ INFORMATION
STEP 1 Accomplish research/ request form indicating needed information (documents, maps)
PERSON/S RESPONSIBLE Engr. Josephine I. dela Cruz Zito O. Dakila
Dominador Alfonso C. Aquino Eden M. Leyva
TIME FRAME 2 minutes
STEP 2 Refer to concerned sectoral division for review, evaluation, approval and releasing or further referral of request to other offices or agencies
PERSON/S RESPONSIBLE
Physical Sector: Arch. Jonathan Himala Engr. Arnelord de Guzman Economic Sector: Marissa Tadioan Ma. Cecilia Ortiz Elizabeth Reyes
Social Sector: Elizabeth Del Espiritu Santo Virginia dela Cruz Institutional Sector: Gracia Ma. Cleofas Lalu Joselito Fausto Michael Allan Arceo
TIME FRAME 2 minutes
STEP 3
Acquire a soft and/ or hard copy (CD, DVD, flash media, photocopy, blueprint, etc.) of the document Interview technical staff regarding needed data/ information (as per request by the researcher)
PERSON/S RESPONSIBLE
Physical Sector: Arch. Jonathan Himala Engr. Arnelord de Guzman Economic Sector: Marissa Tadioan Ma. Cecilia Ortiz Elizabeth Reyes
Social Sector: Elizabeth Del Espiritu Santo Virginia dela Cruz Institutional Sector: Gracia Ma. Cleofas Lalu Joselito Fausto Michael Allan Arceo
REQUIRED DOCUMENT/S 1. Any valid Identification card 2. Accomplished request form
3. Letter of request
TIME FRAME 10-20 minutes or more depending on the volume of data/ information needed, 15-30 minutes for interviews
REQUIRED FEES None (cost of photocopying and blueprint is shouldered by the client)
FRONTLINE SERVICE EVALUATION AND PROCESSING OF BARANGAY DEVELOPMENT PLANS
CALOOCAN CITY CITIZEN’S CHARTER
102
STEP 1 Receive Annual Barangay Development Plans with attached required documents prepared by respective barangay councils
STEP 2 Register barangay official in the logbook
STEP 3
Check and then record and endorse development plans to concerned sectoral divisions (physical, economic, social and institutional) for verification
PERSON/S RESPONSIBLE Engr. Josephine I. dela Cruz Zito O. Dakila
Dominador Alfonso C. Aquino Eden M. Leyva
TIME FRAME 5 minutes
STEP 4
Evaluate and verify the submitted documents based on various criteria as to completeness of attachments/ requirements. Request for other supporting documents as deemed necessary
PERSON/S RESPONSIBLE
Physical Sector: Arch. Jonathan Himala Engr. Arnelord de Guzman Economic Sector: Marissa Tadioan Ma. Cecilia Ortiz Elizabeth Reyes
Social Sector: Elizabeth Del Espiritu Santo Virginia dela Cruz Institutional Sector: Gracia Ma. Cleofas Lalu Joselito Fausto Michael Allan Arceo
TIME FRAME 2-10 minutes
STEP 5 Submit complete/ verified documents to the City Planning and Development Coordinator for notation
PERSON/S RESPONSIBLE Engr. Josephine I. dela Cruz Zito O. Dakila
Dominador Alfonso C. Aquino Eden M. Leyva
TIME FRAME 2 minutes STEP 6 Approve and sign Annual Barangay Development Plans PERSON/S RESPONSIBLE Aurora Ciego (City Planning and Development Coordinator)
TIME FRAME 1 minute
STEP 7 Record and release noted development plans to authorized barangay representative
PERSON/S RESPONSIBLE Engr. Josephine I. dela Cruz Zito O. Dakila
Dominador Alfonso C. Aquino Eden M. Leyva
TIME FRAME 2 minutes
REQUIRED DOCUMENT/S
1. Accomplished Development Plans 2. Attachments: Barangay Resolution, Certificate of Non-Obstruction, Bill of
Materials/ Listing and Cost Estimates of Items to be purchased, Location Plan of Projects, Illustration/ Drawing/ Dimension/ Brief of Description of Projects, Building Permit, Post Evaluation Report of all projects (include actual photographs – before and after)
REQUIRED FEES None
CALOOCAN CITY CITIZEN’S CHARTER
103
CITY SOCIAL WELFARE DEPARTMENT
FUNCTIONAL STATEMENT: Provide interventions/ opportunities that will uplift the living condition of the distressed
and disadvantaged individuals, families, groups and communities and enable them to become self-reliant and active participants in city development.
FRONTLINE SERVICE ISSUANCE OF REFERRAL LETTER/ SOCIAL CASE STUDY REPORT – MEDICAL ASSISTANCE
STEP 1 Receive required document/s and register client in the caseload inventory
STEP 2 Refer client to the unit concerned SERVICE PROVIDER Officer of the Day DURATION 2-5 minutes
STEP 3 Interview client with reference to the Intake Sheet
SERVICE PROVIDER
Unit I- Eugenia Villanueva Unit II- Felomina Ferrer Unit III- Melinda Lucas
Unit IV- Gerardo Dispo Unit V- Lolita Montano Unit VI- Ria Martinez
DURATION 5 - 15 minutes
STEP 4 Prepare referral letter and Social Case Study Report
SERVICE PROVIDER
Unit I- Ganymede Gultiano Unit II- Delilah Martinez Unit III- Ligaya Constantino
Unit IV- Mamerta Lucas Unit V- Rosalie Padrigon Unit VI- Melanie Parreñas
DURATION 10 minutes
STEP 6 Release and record referral letter
SERVICE PROVIDER
Unit I- Eugenia Villanueva Unit IV- Gerardo Dispo Unit II- Felomina Ferrer Unit V- Lolita Montano Unit III- Melinda Lucas Unit VI- Ria Martinez
DURATION 1 minute
REQUIRED DOCUMENT/S
1. Barangay Indigency Certificate 2. Medical Abstract for cases to be
referred to the Philippine Charity Sweepstakes Office (PCSO)
3. Hospital Bill 4. Hospital Request Letter Form 5. Personal Letter 6. Medical Prescription (latest)
REQUIRED FEES None
CALOOCAN CITY CITIZEN’S CHARTER
104
FRONTLINE SERVICE ISSUANCE OF REFERRAL LETTER/ SOCIAL CASE STUDY REPORT -TRANSPORTATION ASSISTANCE
STEP 1 Receive required documents and register client in the caseload inventory STEP 2 Refer client to the unit concerned SERVICE PROVIDER Officer of the Day
DURATION 2-5 minutes STEP 3 Interview client with reference to the Intake Sheet
SERVICE PROVIDER Unit Office Staff
DURATION 5 - 15 minutes
STEP 4 Prepare referral letter to transportation companies for possible fare discounts
SERVICE PROVIDER Social Welfare Assistant DURATION 10 minutes
STEP 6 Refer client to DSWD-CIU, Jose Fabella Center (for transient clients) or other agencies for possible Balik-Probinsya
SERVICE PROVIDER Unit Office Staff DURATION 10 minutes
STEP 7 Provision of transportation assistance/ counterpart fund, maximum of P300 for client going to nearby provinces
SERVICE PROVIDER Unit Office Staff DURATION 10 minutes
STEP 8 Purchase passenger’s ticket
SERVICE PROVIDER Unit Office Staff DURATION 10 minutes
STEP 9 Escort client to bus terminal/ port for Balik-Probinsya SERVICE PROVIDER Unit Office Staff DURATION 10 minutes
FRONTLINE SERVICE
ISSUANCE OF REFERRAL LETTER/ SOCIAL CASE STUDY REPORT – BURIAL ASSISTANCE
STEP 1 Receive required documents and register client in the caseload inventory
STEP 2 Refer client to the unit concerned
SERVICE PROVIDER Officer of the Day DURATION 2-5 minutes
STEP 3 Interview client with reference to the Intake Sheet SERVICE PROVIDER Unit Office Staff DURATION 5 - 15 minutes
STEP 5 Prepare referral letter to funeral service for possible discount or to other agency for burial assistance
SERVICE PROVIDER Unit Office Staff
DURATION 10 minutes
STEP 6 Provision of burial/ financial assistance to indigent constituents of the city
SERVICE PROVIDER Unit Office Staff
DURATION 1 minute
REQUIRED DOCUMENT/S 1. Death Certificate 3. Funeral Contract
CALOOCAN CITY CITIZEN’S CHARTER
105
2. Barangay Certificate of indigency
REQUIRED DOCUMENT/S 1. Endorsement from the Office of the City Mayor (for referral to Office of the
Vice President) REQUIRED FEES None
FRONTLINE SERVICE ISSUANCE OF REFERRAL LETTER/ SOCIAL CASE STUDY REPORT – EDUCATIONAL ASSISTANCE
STEP 1 Receive required documents and register client in the caseload inventory STEP 2 Refer client to the unit concerned
SERVICE PROVIDER Unit Office Staff DURATION 2-5 minutes
STEP 3 Interview client with reference to the Intake Sheet SERVICE PROVIDER Unit Office Staff DURATION 5 - 15 minutes
STEP 5 Prepare referral letter/ Social Case Study Report SERVICE PROVIDER Social Welfare Assistant
DURATION 10 minutes
STEP 6 Release and record referral letter/ Social Case Study Report SERVICE PROVIDER Social Welfare Assistant
DURATION 1 minute
REQUIRED DOCUMENT/S
1. Barangay Certificate of Indigency 2. Form 137 or Class Card/ Registration Form 3. Personal/ Request Letter
REQUIRED FEES None
FRONTLINE SERVICE ISSUANCE OF REFERRAL LETTER/ SOCIAL CASE STUDY REPORT – SOLO PARENT PROGRAM
STEP 1 Secure and accomplish Application Form and attach required documents
STEP 2 Receive and register client in the caseload inventory and refer client to the unit concerned
SERVICE PROVIDER Focal Person DURATION 2-5 minutes
STEP 3 Interview client with reference to the Intake Sheet STEP 4 Process/ Assess applicant for qualification to avail the Solo Parent Card
SERVICE PROVIDER Focal Person
DURATION 5 - 15 minutes STEP 5 Inform client about the date of release of Solo Parent ID (after 5 days)
SERVICE PROVIDER Focal Person DURATION 10 minutes
STEP 6
Provide brief orientation on the use/ privileges of being a solo parent ID holder Release and record referral letter/ Solo Parent ID
SERVICE PROVIDER Focal Person DURATION 10 minutes
REQUIRED DOCUMENT/S 1. Barangay Certificate 2. 2 pieces 1x1 picture
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3. Income Tax Return (ITR) or Certificate of Employment, if employed 4. Proof of evidence of being a Solo Parent
- Widow – photocopy of Death Certificate - Separated – Legal Separation paper, Affidavit of any agreement paper - Annulled – Annulment Papers or Nullity of Marriage - Legal Guardianship or Adoption Paper - Medical Certificate of Total Disability of Spouse - Sentence of Imprisonment, if spouse is in jail - Birth Certificate of children of unwed mother
REQUIRED FEES None
FRONTLINE SERVICE ISSUANCE OF REFERRAL LETTER/ SOCIAL CASE STUDY REPORT/ PWD ID (PERSON WITH DISABILITIES)
STEP 1 Receive required documents and register client in the case load inventory
STEP 2 Refer client to the unit concerned SERVICE PROVIDER Focal Person
DURATION 2-5 minutes
STEP 3 Interview client with reference to the Intake Sheet STEP 4 Process/ Assess applicant for qualification to avail the PWD Card
SERVICE PROVIDER Focal Person DURATION 5 - 15 minutes
STEP 5 Prepare referral letter/ Social Case Study Report and inform client about the date of release of the PWD ID (after 5 days)
SERVICE PROVIDER Focal Person DURATION 10 minutes
STEP 6 Provide brief orientation on the use/ privileges of being a PWD ID holder Release and record referral letter/ PWD ID
SERVICE PROVIDER Focal Person DURATION 1 minute
REQUIRED DOCUMENT/S
1. Barangay Clearance 2. 4 pieces 1x1 recent picture with thumb mark at the back of the pictures 3. One valid ID
- SSS or GSIS - COMELEC or Voter’s ID - License ID - Postal ID - School ID - Company ID
5. Medical Certificate – licensed private or government physician 6. School Assessment – licensed teacher signed by the school principal 7. Medical Certificate – licensed private and government physician or
psychologist assessment (for mentally disabled) REQUIRED FEES None
CALOOCAN CITY CITIZEN’S CHARTER
107
FRONTLINE SERVICE RESCUE OPERATION SAGIP KALINGA
STEP 1 Set schedule of rescue operation in closed coordination with DSWD-NCR STEP 2 Coordinate with LGUs and other agencies involved with the operation
STEP 3 Prepare letters for institutions where clientele will be possibly referred
STEP 4 Conduct Inter-Agency Meeting STEP 5 Actual Rescue Operation
STEP 6 Interview and assess client STEP 7 Refer and turn-over to respective agencies STEP 8 Consolidate report
STEP 9 Evaluate group SERVICE PROVIDER Sagip Kalinga Focal Person/ Street Facilitators
DURATION 2 Days (12:00 AM start of Rescue Operation, ends the following day)
REQUIRED DOCUMENT/S
1. Formal Letter 2. Master list of Clientele 3. Referral Forms
4. Social Case Study Report Forms 5. Intake Sheets 6. Kasunduan Forms
REQUIRED FEES None
FRONTLINE SERVICE
CASE PLANNING AND MANAGEMENT OF REPORTED CHILD IN NEED OF SPECIAL PROTECTION (CNSP), VIOLENCE AGAINST WOMEN AND CHILDREN (VAWC), PHYSICALLY, SEXUALLY AND EMOTIONALLY ABUSED
STEP 1 Receive report of alleged abuse STEP 2 Conduct initial ocular survey/ collateral interview
STEP 3 Coordinate with the police and barangay authorities STEP 4 Conduct immediate rescue operation of the victim
STEP 5 Intake interview with client and family
STEP 6 Attend to immediate needs of victim (e.g. food, medical, etc.) STEP 7 Conduct counseling
STEP 8
Assist victim in going to Camp Crame/ Government Hospitals for medico-legal/ physiological evaluation, in filing legal action, and during trial proceedings in the court
STEP 9 Prepare Case Summary Report and other requirements
STEP 10 Refer victim to institution for protective custody and temporary shelter, and supervision with the family
STEP 11 Admit client to institution and other agencies
SERVICE PROVIDER Assigned Social Worker in the Unit Office DURATION Case dependent
REQUIRED DOCUMENT/S Report through telephone or referral letter from barangay or concerned citizen or other agencies
REQUIRED FEES None
FRONTLINE SERVICE EMERGENCY/ DISASTER OPERATIONS
STEP 1 Report and submit list of affected areas and master list of families affected
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108
SERVICE PROVIDER Barangay officials/ non-government organizations concerned
DURATION Immediately after the occurrence of emergency/ disaster situations REQUIRED DOCUMENT/S 1. Master list of affected families 2. Barangay Report/ Endorsement
STEP 2 Conduct ocular survey to validate report and recommend Disaster Operation Plan
SERVICE PROVIDER Unit in-Charge DURATION Immediately after submission of documents and reports
REQUIRED DOCUMENT/S Initial Report, Barangay Report
STEP 3
Facilitate conduct of disaster operation: 1. Assist in putting affected families to evacuation centers identified by
concerned barangays 2. Facilitate immediate needs of affected families (e.g. food, medical, etc.) 3. Intake interview and counseling assistance 4. Supplemental Feeding or dry rationing (food packs) 5. Resource mobilization/ DSWD augmentation
SERVICE PROVIDER Unit Level Disaster Team/ Technical & Administrative Units/ Volunteers/ Focal Persons
DURATION Immediate REQUIRED DOCUMENT/S 1. Distribution Form 2. Disaster Report
STEP 4 Conduct Critical Incident Stress Debriefing/ Counseling when needed SERVICE PROVIDER Unit In-Charge/ Disaster Team/ Volunteers/ Focal persons
DURATION 5-10 minutes per individual 10-30 minutes per group
1. Distribution Form 2. Disaster Report STEP 5 Evaluate
SERVICE PROVIDER Unit In-Charge/ Disaster Team / Volunteers/ Focal persons DURATION 1 Day REQUIRED DOCUMENT/S 1. Distribution Form 2. Disaster Report
REQUIRED FEES None
FRONTLINE SERVICE INSTITUTIONAL CARE AND REHABILITATION PROGRAM ADMISSION TO YAKAP BATA HOLDING CENTER (YBHC)
STEP 1 Turn-over minor - Children in Conflict with the Law (CICL) to YBHC SERVICE PROVIDER Center Staff
DURATION Case dependent STEP 2 Receive complete documents for record purposes SERVICE PROVIDER Center Staff
DURATION 5 minutes STEP 3 Admit/ Orient minors on house rules and assignments
SERVICE PROVIDER Center Head/ Center Staff DURATION 30 minutes – 1 hour
STEP 4
Refer minor to the Center Social Worker to: 1. Intake Interview 2. Facilitate discernment tool for determination of minor’s judgment to be
submitted at the Regional Trial Court (RTC) and Prosecutors Office 3. Facilitate Motion for Release on Recognizance (ROR)
CALOOCAN CITY CITIZEN’S CHARTER
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4. Release of minor whether Returned To Family (RTF) or referral to other proper agencies
5. Facilitate needs of minor when inside the center/ counseling assistance 6. Case management of minor by the respective Unit Offices 7. After care/ follow-up for minors with suspended sentences and minors with
behavioral problems – monthly monitoring of minor’s activities/ situations SERVICE PROVIDER Center Head/ Center Staff
DURATION Case dependent
REQUIRED DOCUMENT/S
1. CICL/ minor with behavioral problems 2. Law Enforcement Officer (LEO) Report/ Endorsement 3. Medical Certificate 4. Birth Certificate 5. Law Enforcement Officer (LEO) referral with minor case information 6. Fiscal’s Notation
REQUIRED FEES None
FRONTLINE SERVICE INSTITUTIONAL CARE AND REHABILITATION PROGRAM ADMISSION TO TAHANANG MAPAGPALA CENTER/ SOCIAL DEVELOMENT CENTER (TMC/ SDC)
STEP 1 Refer minor to TMC/ SDC with complete requirements
SERVICE PROVIDER Barangay or Unit Office staff
STEP 2 Admit/ Orient on house rules and assignments SERVICE PROVIDER Center Head/ Center staff In-house parents
DURATION 30 minutes – 1 hour STEP 3 Intake Interview
STEP 4 Assess and evaluate client’s needs and problems
SERVICE PROVIDER Center Head/ Center staff DURATION 30 minutes – 1 hour
STEP 5 Conduct counseling and provide other in-house services to the client while under care
SERVICE PROVIDER Center Head/ Center staff In-house parents DURATION Depends upon client’s needs
STEP 6 Conduct home visit and collateral information SERVICE PROVIDER Center Head/ Center staff
DURATION Case dependent
CALOOCAN CITY CITIZEN’S CHARTER
110
STEP 7 Refer client to other institutions to address identified needs/ problems
SERVICE PROVIDER Center Head/ Center staff DURATION Depends upon client’s needs
STEP 8 Public service through media (e.g. TV, radio)
PERSON/S AND SERVICE PROVIDER
Center Head/ Center staff Public Information Division , Office of the City Mayor
STEP 9 Release of clients to parent or relative/ institution
SERVICE PROVIDER Center Head/ Center staff
REQUIRED DOCUMENT/S
1. Child in Need of Special Protection (CNSP)/ minor with behavioral problems
2. Law Enforcement Officer (LEO) Report/ Endorsement 3. Medical Certificate 4. Birth Certificate 5. Law Enforcement Officer (LEO) referral with minor case information 6. Fiscal’s Notation
REQUIRED FEES None
FRONTLINE SERVICE DAY CARE SERVICE PROGRAM STEP 1 Family survey/ intake interview to identify the beneficiaries STEP 2 Assess/ consolidate survey
STEP 3 Prepare Master list of surveyed families STEP 4 Conduct parents’ orientation on programs/ services
STEP 5
Conduct sessions from Monday to Friday that includes: storytelling, arts and crafts, indoor and outdoor games, musical appreciation that promotes child’s development
STEP 6 Asses/ Monitor development of children through Early Childhood Care and Development Checklist including gross and fine motor development
STEP 7 Conduct related activities to promote child’s right/ love of country STEP 8 Conduct monthly meeting with the parents
STEP 9 Recognize children’s intellectual growth for promotion to formal school SERVICE PROVIDER Marilyn Colitoy Day Care Workers
QUALIFICATION REQUIREMENTS
1. 3 – 4.7 yrs. old children of economically disadvantaged families 2. Children belonging to large families 3. Children whose parents are working
CALOOCAN CITY CITIZEN’S CHARTER
111
4. Children who are nutritionally at risk
REQUIRED DOCUMENTS
1. Birth certificate (NSO)/ Baptismal Certificate 2. Immunization Record 3. Barangay Indigency Certificate 4. Initial ECCD Assessment
REQUIRED FEES None
FRONTLINE SERVICE SUPPLEMENTAL FEEDING STEP 1 Weighing of children
STEP 2 Referrals for medical check-up and deworming
STEP 3 Actual feeding of day care children SERVICE PROVIDER Marilyn Colitoy
DURATION All year round REQUIRED DOCUMENT/S Master list of children, 3-5 yrs. old, enrolled in the Day Care Center
REQUIRED FEES None
FRONTLINE SERVICE ISSUANCE OF REFERRAL LETTER/ SOCIAL CASE STUDY REPORT – MEDICAL ASSISTANCE
STEP 1 Receive required documents and register client in the caseload inventory
STEP 2 Refer client to the unit concerned SERVICE PROVIDER Salve De Leon Roger Arendela Gerardo Ternate Jocelyn Avanjues
DURATION 2 - 5 minutes STEP 3 Interview client with reference to the Intake Sheet
STEP 4 Advise client to get the Social Case Study Report the following day
SERVICE PROVIDER Salve De Leon Roger Arendela Gerardo Ternate Jocelyn Avanjues DURATION 5 - 15 minutes
STEP 5 Prepare referral letter and Social Case Study Report SERVICE PROVIDER Social Welfare Assistant DURATION 10 minutes
STEP 6 Release and record referral letter SERVICE PROVIDER Social Welfare Assistant
DURATION 1 minute
REQUIRED DOCUMENT/S 1. Barangay Indigency
Certificate
3. Hospital Bill 4. Hospital Request Letter Form 5. Personal Letter
CALOOCAN CITY CITIZEN’S CHARTER
112
2. Medical Abstract for cases to be referred to the Philippine Charity Sweepstakes Office (PCSO)
6. Medical Prescription (latest)
REQUIRED FEES None
FRONTLINE SERVICE ISSUANCE OF REFERRAL LETTER/ SOCIAL CASE STUDY REPORT -TRANSPORTATION ASSISTANCE
STEP 1 Receive required documents and register client in the caseload inventory
STEP 2 Refer client to the unit concerned SERVICE PROVIDER Salve De Leon Roger Arendela Gerardo Ternate Jocelyn Avanjues
DURATION 2 - 5 minutes STEP 3 Interview client with reference to the Intake Sheet STEP 4 Advise client to get the Social Case Study Report the following day
SERVICE PROVIDER Salve De Leon Roger Arendela Gerardo Ternate Jocelyn Avanjues DURATION 5 - 15 minutes
STEP 5 Prepare referral letter to transportation companies for possible fare discounts
SERVICE PROVIDER Social Welfare Assistant DURATION 10 minutes
STEP 6 Refer client to DSWD-CIU, Jose Fabella Center or other agencies for possible Balik-Probinsya
SERVICE PROVIDER Priscilla Valerio Soledad Mercado DURATION 10 minutes
STEP 7 Provision of transportation assistance maximum of P300 for client going to nearby provinces
SERVICE PROVIDER Priscilla Valerio Soledad Mercado DURATION 10 minutes
STEP 8 Purchase passenger’s ticket SERVICE PROVIDER Priscilla Valerio Soledad Mercado DURATION 10 minutes
STEP 9 Escort client to bus terminal/ pier for Balik Probinsya SERVICE PROVIDER Priscilla Valerio Soledad Mercado
DURATION 10 minutes
FRONTLINE SERVICE ISSUANCE OF REFERRAL LETTER/ SOCIAL CASE STUDY REPORT – BURIAL ASSISTANCE
STEP 1 Receive required documents and register client in the caseload inventory STEP 2 Refer client to the unit concerned SERVICE PROVIDER Salve De Leon Roger Arendela Gerardo Ternate Jocelyn Avanjues
DURATION 2 - 5 minutes STEP 3 Interview client with reference to the Intake Sheet
STEP 4 Advise client to get the Social Case Study Report the following day SERVICE PROVIDER Salve De Leon Roger Arendela Gerardo Ternate Jocelyn Avanjues DURATION 5 - 15 minutes
CALOOCAN CITY CITIZEN’S CHARTER
113
STEP 5 Prepare referral letter to funeral service for possible discount
SERVICE PROVIDER Priscilla Valerio Soledad Mercado DURATION 10 minutes
STEP 6 Provision of burial assistance maximum of P300 SERVICE PROVIDER Priscilla Valerio Soledad Mercado
DURATION 1 minute
REQUIRED DOCUMENT/S 1. Death Certificate 2. Barangay Certificate
3. Funeral Contract 4. Endorsement from the Office of the City Mayor
REQUIRED FEES None
FRONTLINE SERVICE ISSUANCE OF REFERRAL LETTER/ SOCIAL CASE STUDY REPORT – EDUCATIONAL ASSISTANCE
STEP 1 Receive required documents and register client in the caseload inventory
STEP 2 Refer client to the unit concerned SERVICE PROVIDER Salve De Leon Roger Arendela Gerardo Ternate Jocelyn Avanjues
DURATION 2 - 5 minutes
STEP 3 Interview client with reference to the Intake Sheet STEP 4 Advise client to get the Social Case Study Report the following day
SERVICE PROVIDER Salve De Leon Roger Arendela Gerardo Ternate Jocelyn Avanjues DURATION 5 - 15 minutes STEP 5 Prepare referral letter
SERVICE PROVIDER Social Welfare Assistant DURATION 10 minutes
STEP 6 Release and record referral letter SERVICE PROVIDER Social Welfare Assistant DURATION 1 minute
REQUIRED DOCUMENT/S 1. Barangay Certificate 2. Personal Letter REQUIRED FEES None
FRONTLINE SERVICE ISSUANCE OF REFERRAL LETTER/ SOCIAL CASE STUDY REPORT – SOLO PARENT PROGRAM
STEP 1 Secure and accomplish Application Form and attach required documents
STEP 2 Receive and register client in the caseload inventory and refer client to the unit concerned
SERVICE PROVIDER Berna Geronimo Rosemarie Reyes
DURATION 2 - 5 minutes STEP 3 Interview client with reference to the Intake Sheet
STEP 4 Inform client about the date of release of Solo Parent ID (after 5 days) SERVICE PROVIDER Berna Geronimo Rosemarie Reyes DURATION 5 - 15 minutes
STEP 5 Process and prepare the Solo Parent Card SERVICE PROVIDER Berna Geronimo
DURATION 10 minutes STEP 6 Release and record referral letter SERVICE PROVIDER Berna Geronimo
DURATION 1 minute
CALOOCAN CITY CITIZEN’S CHARTER
114
REQUIRED DOCUMENT/S
5. Barangay Certificate 6. 2 pieces 1x1 picture 7. Income Tax Return (ITR) or Certificate of Employment, if employed 8. Proof of evidence of being a Solo Parent
- Widow – photocopy of Death Certificate - Separated – Legal Separation paper, Affidavit of any agreement paper - Annulled – Annulment Papers or Nullity of Marriage - Legal Guardianship or Adoption Paper - Medical Certificate of Total Disability of Spouse - Sentence of Imprisonment, if spouse is in jail - Birth Certificate of children of unwed mother
REQUIRED FEES None
FRONTLINE SERVICE ISSUANCE OF REFERRAL LETTER/ SOCIAL CASE STUDY REPORT – PERSON WITH DISABILITIES
STEP 1 Receive required documents and register client in the caseload inventory
STEP 2 Refer client to the unit concerned SERVICE PROVIDER Arthur Batac DURATION 2 - 5 minutes
STEP 3 Interview client with reference to the Intake Sheet STEP 4 Advise client to get the Social Case Study Report the following day
SERVICE PROVIDER Arthur Batac DURATION 5 - 15 minutes STEP 5 Prepare referral letter
SERVICE PROVIDER Arthur Batac DURATION 10 minutes
STEP 6 Release and record referral letter
SERVICE PROVIDER Arthur Batac DURATION 1 minute
REQUIRED DOCUMENT/S
2. Barangay Clearance 4. 4 pieces 1x1 recent picture with thumb mark at the back of the pictures 5. One valid ID
- SSS or GSIS - COMELEC or Voter’s ID - License ID - Postal ID - School ID - Company ID
8. Medical Certificate – licensed private or government physician 9. School Assessment – licensed teacher signed by the school principal 10. Medical Certificate – licensed private and government physician or
psychologist assessment (for mentally disabled) REQUIRED FEES None
FRONTLINE SERVICE RESCUE OPERATION SAGIP KALINGA STEP 1 Set schedule of rescue operation in closed coordination with DSWD-NCR
STEP 2 Coordinate with LGUs and other agencies involved with the operation
CALOOCAN CITY CITIZEN’S CHARTER
115
STEP 3 Prepare letters for institutions where clientele will be possibly referred
STEP 4 Conduct Inter-Agency Meeting STEP 5 Actual Rescue Operation
STEP 6 Interview and assess client
STEP 7 Refer and turn-over to respective agencies STEP 8 Consolidate report
STEP 9 Evaluate group SERVICE PROVIDER Sagip Kalinga Focal Person DURATION 2 Days (12:00 AM start of Rescue Operation, ends the following day)
REQUIRED DOCUMENT/S
1. Formal Letter 2. Master list of Clientele 3. Referral Forms
4. Social Case Study Report Forms 5. Intake Sheets 6. Kasunduan Forms
REQUIRED FEES None
FRONTLINE SERVICE
CASE PLANNING AND MANAGEMENT OF REPORTED CHILD IN NEED OF SPECIAL PROTECTION (CNSP), VIOLENCE AGAINST WOMEN AND CHILDREN (VAWC), PHYSICALLY, SEXUALLY AND EMOTIONALLY ABUSED
STEP 1 Receive report of alleged abuse STEP 2 Conduct initial ocular survey/ collateral interview
STEP 3 Coordinate with the police and barangay authorities STEP 4 Conduct immediate rescue operation of the victim STEP 5 Intake interview with client and family
STEP 6 Attend to immediate needs of victim (e.g. food, medical, etc.) STEP 7 Conduct counseling
STEP 8 Assist victim in going to Camp Crame for medico-legal/ physiological evaluation, in filing legal action, and during trial proceedings in the court
STEP 9 Prepare Case Summary Report and other requirements
STEP 10 Refer victim to institution for protective custody and temporary shelter, and supervision with the family
STEP 11 Admit client to institution and other agencies
SERVICE PROVIDER Assigned Social Worker in the Unit Office DURATION Case dependent
REQUIRED DOCUMENT/S Report through telephone or referral letter from barangay or concerned citizen or other agencies
REQUIRED FEES None
FRONTLINE SERVICE EMERGENCY/ DISASTER OPERATIONS
STEP 1 Report and submit list of affected areas and Master list of families affected
SERVICE PROVIDER Barangay officials/ non-government organizations concerned
DURATION Immediately after the occurrence of emergency/ disaster situations REQUIRED DOCUMENT/S 1. Master list of affected families 2. Barangay Report/ Endorsement
STEP 2 Conduct ocular survey to validate report and prepare Disaster Operation Plan
SERVICE PROVIDER Unit Office Staff
CALOOCAN CITY CITIZEN’S CHARTER
116
DURATION Immediately after submission of documents and reports
REQUIRED DOCUMENT/S Barangay Report
STEP 3
Facilitate conduct of disaster operation: 1. Assist in putting affected families to evacuation centers identified by
concerned barangays 2. Facilitate immediate needs of affected families (e.g. food, medical, etc.) 3. Intake interview and counseling assistance 4. Supplemental Feeding or dry rationing (food packs) 5. Resource mobilization/ DSWD augmentation
SERVICE PROVIDER Disaster Team/ Volunteers/ Focal Persons DURATION 10 minutes
REQUIRED DOCUMENT/S 1. Distribution Form 2. Disaster Report STEP 4 Conduct Critical Incident Stress Debriefing when needed SERVICE PROVIDER Disaster Team/ Volunteers/ Focal Persons
DURATION 5 minutes REQUIRED DOCUMENT/S 1. Distribution Form 2. Disaster Report
STEP 5 Evaluate
SERVICE PROVIDER Disaster Team/ Volunteers/ Focal Persons DURATION 5 minutes
REQUIRED DOCUMENT/S 1. Distribution Form 2. Disaster Report REQUIRED FEES None
FRONTLINE SERVICE INSTITUTIONAL CARE AND REHABILITATION PROGRAM ADMISSION TO YAKAP BATA HOLDING CENTER (YBHC)
STEP 1 Turn-over minor - Children in Conflict with the Law (CICL) to YBHC with complete documents
SERVICE PROVIDER Rowena Drilon Luz Saguid Sarah Patricia
DURATION Case dependent
STEP 2 Receive complete documents for record purposes SERVICE PROVIDER Rowena Drilon Luz Saguid Sarah Patricia
DURATION 5 minutes STEP 3 Admit/ orient minors on house rules and assignments
SERVICE PROVIDER Rowena Drilon Luz Saguid Sarah Patricia
DURATION 30 minutes – 1 hour
STEP 4
Refer minor to the Center Social Worker to: 1. Intake Interview 2. Facilitate discernment tool for determination of minor’s judgment to be
submitted at the Regional Trial Court (RTC) and Prosecutors Office 3. Facilitate Motion for Release on Recognizance (ROR) 4. Release of minor whether Returned To Family (RTF) or referral to other
proper agencies 5. Facilitate needs of minor when inside the center/ counseling assistance 6. Case management of minor by the respective Unit Offices 7. After care/ follow-up for minors with suspended sentences and minors with
behavioral problems – monthly monitoring of minor’s activities/ situations
SERVICE PROVIDER Rowena Drilon Luz Saguid Sarah Patricia
CALOOCAN CITY CITIZEN’S CHARTER
117
DURATION Case dependent
REQUIRED DOCUMENT/S
1. LEO Report/ Endorsement 2. Medical Certificate 3. Birth Certificate
4. LEO endorsement with minor case information
5. Fiscal’s Notation
REQUIRED FEES None
FRONTLINE SERVICE INSTITUTIONAL CARE AND REHABILITATION PROGRAM ADMISSION TO TAHANANG MAPAGPALA CENTER/ SOCIAL DEVELOMENT CENTER (TMC/ SDC)
STEP 1 Refer minor to TMC/ SDC with complete requirements SERVICE PROVIDER Barangay or Unit Office
STEP 2 Admit/ Orient on house rules and assignments
SERVICE PROVIDER Lolita Bautista In-house parents DURATION 30 minutes – 1 hour
STEP 3 Intake interview STEP 4 Assess and evaluate client’s needs and problems SERVICE PROVIDER Lolita Bautista
DURATION 30 minutes – 1 hour STEP 5 Conduct counseling and provide other in-house services to the client
SERVICE PROVIDER Lolita Bautista In-house parents DURATION Depends upon client’s needs STEP 6 Conduct home visit and collateral information
SERVICE PROVIDER Lolita Bautista DURATION Case dependent
STEP 7 Refer client to other institutions to address identified needs/ problems SERVICE PROVIDER Lolita Bautista DURATION Depends upon client’s needs
STEP 8 Public service through media (e.g. TV, radio) PERSON/S AND SERVICE PROVIDER
Lolita Bautista Public Information Division, Office of the City Mayor
STEP 9 Release of clients to parent or relative/ institution SERVICE PROVIDER Lolita Bautista
REQUIRED DOCUMENT/S
1. CICL/ minor with behavioral problems 2. LEO Report/ Endorsement 3. Medical Certificate 4. Birth Certificate 5. LEO endorsement with minor case information 6. Fiscal’s Notation
REQUIRED FEES None
CALOOCAN CITY CITIZEN’S CHARTER
118
FRONTLINE SERVICE DAY CARE SERVICE PROGRAM
STEP 1 Family survey/ intake interview to identify the beneficiaries STEP 2 Assess/ Consolidate survey
STEP 3 Prepare Master list of surveyed families
STEP 4 Conduct parents’ orientation on programs/ services
STEP 5
Conduct sessions from Monday to Friday that includes: storytelling, arts and crafts, indoor and outdoor games, musical appreciation that promotes child’s development
STEP 6 Asses/ Monitor development of children through Early Childhood Care and Development Checklist including gross and fine motor development
STEP 7 Conduct related activities to promote child’s right/ love of country STEP 8 Conduct monthly meeting with the parents
STEP 9 Recognize children’s intellectual growth for promotion to formal school
SERVICE PROVIDER Merrilyn Colitoy Day Care Workers
REQUIRED DOCUMENT/S
List of: 1. 3 – 5 yrs. old children of economically disadvantaged families 2. Children belonging to large families 3. Children whose parents are working 4. Children who are nutritionally at risk
REQUIRED FEES None
FRONTLINE SERVICE SUPPLEMENTAL FEEDING
STEP 1 Weigh of children STEP 2 Referral for medical check-up and deworming STEP 3 Actual feeding of day care children
SERVICE PROVIDER Merrilyn Colitoy DURATION All year round
REQUIRED DOCUMENT/S Master list of children, 3-5 yrs. old, enrolled in the Day Care Center REQUIRED FEES None
CALOOCAN CITY CITIZEN’S CHARTER
119
EXECUTIVE DIRECTION
COMMUNITY RELATIONS SERVICES
VISION
The Community Relations Office envisions itself to be a catalyst of community development in partnership with various organizations and other development agencies in forming and instituting empowered quality communities.
MISSION
It is our mission to establish a harmonious relationship between the city government and constituents through dynamic and professionalized approach of providing prompt and effective delivery of basic services geared towards a self-reliant community.
FRONTLINE SERVICE REFERRAL OF REQUESTS
STEP 1 Receive and record letter of request/s submitted by clients to the Office of the Secretary to the Mayor
SERVICE PROVIDER Catherine Jane Alvarez STEP 2 Check and review letter of request/s
SERVICE PROVIDER Annie Tiam
STEP 3 Verify and evaluate for approval
SERVICE PROVIDER Ms. Marita Relimbo (Counterpart CRO Head)
STEP 4 Upon approval, letter of request/s will be sorted out and classified according to projects and services to be forwarded to the staff in charge.
SERVICE PROVIDER Annie Tiam
STEP 5
The staff in charge arranges the schedule for project implementation and coordinates with the requesting party for clarification, if any. If none, informs the requesting party of their schedule.
SERVICE PROVIDER
Annie Tiam Estrellita Pura Jenifer Dela Cruz Beverly Ann Santos Dennie Feliciano Remedios Biag
Medical/ Dental Mission & Misting Gandang Malapitan & Livelihood Demo Anti-Rabies Vaccination & Pet Ownership Seminar Logistics for South Logistics for South Misting Operation
STEP 6 Coordinate with the concerned office/ department of scheduled projects/ activities.
SERVICE PROVIDER
Annie Tiam Estrellita Pura Jenifer Dela Cruz Beverly Ann Santos Dennie Feliciano Remedios Biag
Medical/ Dental Mission & Misting Gandang Malapitan & Livelihood Demo Anti-Rabies Vaccination & Pet Ownership Seminar Logistics for South Logistics for South Misting Operation
STEP 7 Project implementation on the scheduled dates
SERVICE PROVIDER Office/ Department concerned CRO Personnel DURATION 2 – 3 days for the scheduling
REQUIRED DOCUMENT/S Letter Of Request/s with client’s name and contact number REQUIRED FEES None
CALOOCAN CITY CITIZEN’S CHARTER
120
FRONTLINE SERVICE PROVISION OF PRIORITY PHILHEALTH MEMBERSHIP STEP 1 Receive and register client in the visitor’s logbook
SERVICE PROVIDER South North
Veridico Baluyot Feliza Turgo/ Dennie Feliciano
STEP 2 Submit necessary documents for review and assessment
SERVICE PROVIDER South North
Veridico Baluyot Feliza Turgo/ Dennie Feliciano/ Dennie Tuyo
STEP 3 Verify documents for approval and signing
SERVICE PROVIDER South North
Jenifer Dela Cruz Michelle Camille Redoble
STEP 4 Sign and endorse application to Office of the Mayor
SERVICE PROVIDER Ms. Marita Relimbo (Counterpart CRO Head) DURATION Varying
REQUIRED DOCUMENT/S
1. Clinical Abstract/Medical Certificate
2. Barangay Indigency
3. Valid I.D.
4. Birth Certificate
If married, attach marriage contract and if with children, attach birth certificate/s.
REQUIRED FEES None
FRONTLINE SERVICE PUBLIC ASSISTANCE AND COMPLAINT UNIT ( PACU )
STEP 1 Accommodate walk-in constituents at the PACU desk at the main entrance of City Hall
STEP 2 Ask for the subject of inquiry and/ or the nature of complaint
SERVICE PROVIDER PACU Officer of the day Merlinda Masaoay
STEP 3 Assess and evaluate inquiry and/ or complaint. Refer complaint to concerned offices/ department
SERVICE PROVIDER PACU Officer of the day
REQUIRED DOCUMENT/S Pertinent documents/ records for immediate action of concerned office/ dept. DURATION Varying
REQUIRED FEES None
FOR COMPLAINTS/SUGGESTIONS/RECOMMENDATIONS: Kindly contact the following CRO Personnel: (South) MS. ANNIE TIAM – 288-8811 loc. 2254/ 0917-5411822 (North) MR. RAFFY TUYO – 0935-1876245
CALOOCAN CITY CITIZEN’S CHARTER
121
CULTURAL AFFAIRS AND TOURISM OFFICE
FUNCTIONAL STATEMENT: Provide information and assistance concerning cultural activities and tourism-related
requirements such as certifications, references and other informative materials in support to the plans and program of the city.
FRONTLINE SERVICE ISSUANCE OF CERTIFICATIONS TO TOURISM - RELATED ESTABLISHMENTS
SERVICE PROVIDER R. Cariño R. Francisco
V. Rances E. Florencio
STEP 1 Present documents i.e. Mayor’s permit, license etc. from client DURATION 1 minute STEP 2 Print
DURATION 1 minute STEP 3 Sign documents
SERVICE PROVIDER Maria Rowena S. Dimaano DURATION 1 minute REQUIRED FEES None
FRONTLINE SERVICE PROVIDE INFORMATIVE MATERIALS/ REFERENCES PERTAINING TO CULTURAL EVENTS/ TOURISM - RELATED ACTIVITIES
STEP 1 Present request letter, IDs and the like
SERVICE PROVIDER Maria Rowena S. Dimaano R. Cariño
R. Francisco V. Rances
E. Florencio
DURATION 1 minute
REQUIRED DOCUMENT/S Valid Identification Card (School ID, company or office ID, Voter’s ID, etc.)
STEP 2 Reproduction of materials: photocopying, printing or through interviewing SERVICE PROVIDER CATO Staff
DURATION 2-3 HRS DURATION 1 minute
REQUIRED FEES None
FRONTLINE SERVICE ATTEND TO THE REQUEST FOR THE CITY BAND SERVICES
SERVICE PROVIDER Maria Rowena S. Dimaano R. Cariño
R. Francisco V. Rances
E. Florencio
DURATION 1 minute REQUIRED DOCUMENT/S Letter of request
REQUIRED FEES None STEP 1 Verification of band engagement schedule
SERVICE PROVIDER CATO Staff/ City Band DURATION 1 minute STEP 3 For approval or disapproval
DURATION 1 to 10 minutes SERVICE PROVIDER Hon. Mayor Oscar G. Malapitan
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CITY ENVIRONMENTAL MANAGEMENT OFFICE
FUNCTIONAL STATEMENT: Responsible for sanitation and cleanliness of the city.
FRONTLINE SERVICE MATERIALS AND SUPPLIES DISTRIBUTION Provision of cleaning materials such as trash bags, broom sticks etc. for every barangays and schools
STEP 1 Receive letter of request from client
SERVICE PROVIDER Rodolfo B. Santos DOCUMENT REQUIRED Letter of request
STEP 2 Evaluate for approval and refer to the Supply Officer SERVICE PROVIDER Zenaida Baal
STEP 3 Issue gate pass for the release of requested materials/ supplies
SERVICE PROVIDER Arlene P. Nazar DURATION 5 to 10 minutes REQUIRED FEES None
FRONTLINE SERVICE
REQUEST FOR SERVICES
- DECLOGGING AND SANITATION - GRASS CUTTING - PAINTING OF CURBS, GUTTERS, SCHOOL/ BARANGAY PERIMETER
FENCES
STEP 1 Receive letter of request from client SERVICE PROVIDER Alex De Guzman Estrella O. Pagsinuhin
DOCUMENT REQUIRED Letter of request
STEP 2 Refer letter of request to the CEMO Head for approval SERVICE PROVIDER Alex De Guzman Estrella O. Pagsinuhin
STEP 3 Approve/ Disapprove letter of request SERVICE PROVIDER Engr. Gilberto D. Bernardo (Chief of Office) STEP 4 Schedule and undertake requested services
SERVICE PROVIDER Jerry M. Melanio Special Operation Unit Team DURATION Dependent on the service requested REQUIRED FEES None
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FRONTLINE SERVICE
CONDUCT OF SOLID WASTE MANAGEMENT SEMINAR AND PROPER WASTE SEGREGATION
Barangay officials/ Schools officials can facilitate the requisition for the seminar STEP 1 Receive letter of request from client SERVICE PROVIDER Marilou B. Lapitan
DOCUMENT REQUIRED Letter of request STEP 2 Refer letter of request to the CEMO Head for approval
SERVICE PROVIDER Marilou B. Lapitan
STEP 3 Approve/ Disapprove letter of request SERVICE PROVIDER Engr. Gilberto Bernardo (Chief of Office)
STEP 4 Forward to the Solid Waste Management Unit for schedule and disposition SERVICE PROVIDER Marilou B. Lapitan SWM Unit Team
DURATION Dependent on the service requested REQUIRED FEES None
FRONTLINE SERVICE REPORT OF UNCOLLECTED GARBAGE STEP 1 Obtain information (location) and record complaint in the logbook SERVICE PROVIDER Helen I. De Jesus
STEP 2 Forward complaint to the monitoring foreman of the area concern SERVICE PROVIDER Helen I. De Jesus
STEP 3 Forward complaint to the contractor SERVICE PROVIDER Monitoring foreman assigned to the area of concern STEP 4 Prepare report for service completion
SERVICE PROVIDER Monitoring foreman assigned to the area of concern DURATION Dependent on the schedule REQUIRED FEES None
DOCUMENT REQUIRED Log of complaint Collection certification
FRONTLINE SERVICE CANAL DE-CLOGGING/ HAULING OF DEBRIS
Barangay officials/ Schools officials can facilitate the requisition for the service STEP 1 Receive letter of request from client
SERVICE PROVIDER Alex De Guzman DOCUMENT REQUIRED Letter of request
STEP 2 Refer letter of request to the CEMO Head for approval SERVICE PROVIDER Alex De Guzman STEP 3 Approve/ Disapprove letter of request
SERVICE PROVIDER Engr. Gilberto Bernardo (Chief of Office) STEP 4 Forward to contractor for schedule of requested service
SERVICE PROVIDER Monitoring foreman assigned to the area of concern
DURATION Dependent on the service requested REQUIRED FEES None
Feedback and Redress Mechanism Kindly accomplish our feedback form available at our office located at the front desk, or send your inquiries/concerns at telephone no. 310 - 94 - 83
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EXECUTIVE DIRECTION
FUNCTIONAL STATEMENT: Promotes general welfare of the City and its constituents through efficient, effective and economical governance; exercises the general supervision and control over all programs, projects, services, and activities of the City Government with the “TAO ANG UNA!” policy of governance; enforces all laws and ordinances relative to the governance of the City; and, maximizes the generation of resources and revenues and apply the same to the implementation of development plans, programs, objectives and priorities to ensure the delivery of basic services and adequate facilities.
INTERNAL SERVICES
FRONTLINE SERVICE LETTER OF REQUESTS APPROVAL
STEP 1 Submit letter of requests to Office of the Secretary to the Mayor
STEP 2
Receive of document 1. Affixing of received stamp on both original and receiving copy. 2. Digital scanning of received request. 3. Entry of documents in logbook of officially received documents. 4. Release of receiving copy duly stamped with date, time, receiver and control
number for follow-up of requests.
SERVICE PROVIDER Grace Mediana Zaldy Jake Lombendencio
DURATION 5 minutes
REQUIRED DOCUMENT Letter of requests
REQUIRED FEES: None
STEP 3 Review, evaluation and coordination of request (Approval or Notation)
SERVICE PROVIDER Rosemarie Angeles
STEP 4 Approval and Affixing of initials and authorized signature/s
SERVICE PROVIDER Lilibeth M. Luakian – Secretary to the Mayor
DURATION 1 to 2 days
STEP 5
Release of letter of requests to appropriate office (G.S.O.) 1. Digital scanning of duly signed document. 2. Logging of document in outgoing documents in logbook of
officially transmitted/released documents. 3. Preparation and attachment of corresponding transmittal form
SERVICE PROVIDER Rubilyn M. Madera Ma. Theresa Palacio
DURATION: 10 minutes
FRONTLINE SERVICE PURCHASE-REQUESTS APPROVAL
STEP 1 Submit purchase-requests to Office of the Secretary to the Mayor
STEP 2
Receive document 1. Affixing of received stamp on both original and receiving copy. 2. Digital scanning of received request.
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3. Entry of documents in logbook of officially received documents. 4. Release of receiving copy duly stamped with date, time, receiver and
control number for follow-up of requests.
SERVICE PROVIDER Grace Mediana Zaldy Jake Lombendencio
DURATION 5 minutes
REQUIRED DOCUMENT Purchase requests
REQUIRED FEES None
STEP 3 Review and evaluation of request (Approval or Notation)
SERVICE PROVIDER Rosemarie Angeles
STEP 4 Approve and Affix initials and authorized signature/s
SERVICE PROVIDER Lilibeth M. Luakian - Secretary to the Mayor
STEP 5
Release of letter of requests to appropriate office (City Budget) 1. Digital scanning of duly signed document. 2. Logging of document in outgoing documents in logbook of officially
transmitted /released documents. 3. Preparation and attachment of corresponding transmittal form
SERVICE PROVIDER Rubilyn M. Madera Ma. Theresa Palacio
DURATION: 10 minutes.
FRONTLINE SERVICE PAYROLLS & VOUCHERS APPROVAL
STEP 1 Submit payrolls and/ or vouchers to Office of the Secretary to the Mayor
STEP 2
Receive of document 1. Affixing of received stamp on both original and receiving copy. 2. Digital scanning of received request. 3. Entry of documents in logbook of officially received documents. 4. Release of receiving copy duly stamped with date, time, receiver and control
number for follow-up of requests.
SERVICE PROVIDER Grace Mediana Zaldy Jake Lombendencio
DURATION: 5 minutes
REQUIRED DOCUMENT: Payroll or Voucher
STEP 3 Preliminary Review and evaluation of request (Approval or Notation)
SERVICE PROVIDER Remielinda Nadurata Lhen Isla
STEP 4 Secondary Review and Affix initials and authorized signature/s
SERVICE PROVIDER Atty. Christian Diaz Lilibeth Luakian (Sec. to the Mayor)
STEP 5 Approval and affixing of authorized signature
SERVICE PROVIDER Hon. Oscar G. Malapitan, City Mayor
STEP 6
Release of payrolls/ vouchers to corresponding office/ department 1. Digital scanning of duly signed document. 2. Logging of document in outgoing documents in logbook of officially
transmitted/released documents. 3. Preparation and attachment of corresponding transmittal form
SERVICE PROVIDER Rubilyn M. Madera Ma. Theresa Palacio
DURATION 5 - 10 minutes
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FRONTLINE SERVICE AUTHORITY TO TRAVEL FOR LOCAL GOVERNMENT EMPLOYEES AND OFFICIALS
STEP 1 Submit letter of request and other pertinent requirements for travel
STEP 2
Receive of document 1. Affixing of received stamp on both original and receiving copy. 2. Digital scanning of received request. 3. Entry of documents in logbook of officially received documents. 4. Release of receiving copy duly stamped with date, time, receiver and
control number for follow-up of requests.
SERVICE PROVIDER Grace Mediana Zaldy Jake Lombendencio
DURATION: 3 - 5 minutes
REQUIRED DOCUMENT
Request letter
For Non-Official Travel Abroad:: xerox copy of the following (original to be presented upon submission for verification and validation only)
Filled-out Application for Leave of Absence (C.S.C. Form 6) GSO Clearance Accounting Clearance
Legal Clearance CTO Clearance MTC Clearance
For Official Travel Abroad: xerox copy of the following (original to be presented upon submission for verification and validation only)
Filled-out Application for Leave of Absence (C.S.C. Form 6) GSO Clearance Accounting Clearance Legal Clearance
CTO Clearance MTC Clearance RTC Clearance DILG Caloocan Authority to Travel
STEP 3 Review, evaluation & preparation of document (Approval or Notation)
SERVICE PROVIDER Omar V. Mauricio
DURATION 1 day
STEP 4 Affix initials and secondary verification
SERVICE PROVIDER Atty. Christian Diaz Lilibeth Luakian (Sec. to the Mayor)
DURATION 1 day
STEP 5 Final approval and authorized signature
SERVICE PROVIDER Hon. Oscar G. Malapitan, City Mayor
DURATION 1 day
STEP 6
Release of Authority to the HRMO 1. Digital scanning of duly signed and approved travel authority. 2. Logging of travel authority in outgoing documents in logbook of officially
transmitted/released documents. 3. Preparation and attachment of corresponding transmittal form
SERVICE PROVIDER Rubilyn M. Madera Ma. Theresa Palacio
DURATION 10 minutes
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FRONTLINE SERVICE EMPLOYMENT APPLICATION (WALK-IN)
STEP 1 Submit letter/correspondence/other pertinent personnel documents to the Office of the Sec. to the Mayor
STEP 2
Receive of document 5. Affixing of received stamp on both original and receiving copy. 6. Digital scanning of received request. 7. Entry of documents in logbook of officially received documents. 8. Release of receiving copy duly stamped with date, time, receiver and
control number for follow-up of requests.
SERVICE PROVIDER Grace Mediana Zaldy Jake Lombendencio
DURATION 5 minutes
REQUIRED DOCUMENT:
1. Request-letter 2. Other Supporting Documents
Duly filled-out Personal Data Sheet (PDS;) or Resume; or other documents showing credentials, work and educational experience Endorsement letter from other officials or agencies (optional) Police or court clearance (optional)
REQUIRED FEES: None
STEP 3 Preliminary Review and evaluation
SERVICE PROVIDER Christine Santos Lilibeth M. Luakian (Secretary to the Mayor)
STEP 4 Pre-hiring and screening approval
SERVICE PROVIDER Hon. Oscar G. Malapitan, City Mayor
DURATION 3 – 4 days
STEP 5
Forwarding of credentials and documents to HRMO 1. Digital scanning of duly signed document. 2. Logging of document in outgoing documents in logbook of officially
transmitted/released documents. 3. Preparation and attachment of corresponding transmittal form
SERVICE PROVIDER Rubilyn M. Madera Ma. Theresa Palacio
DURATION: 10 minutes
FRONTLINE SERVICE OTHER INTERNAL CORRESPONDENCES, REQUESTS & MEMOS
STEP 1 Submit letter/ correspondence to the Office of the Secretary to the Mayor
STEP 2
Receive of document 1. Affixing of received stamp on both original and receiving copy. 2. Digital scanning of received request. 3. Entry of documents in logbook of officially received documents. 4. Release of receiving copy duly stamped with date, time, receiver and
control number for follow-up of requests.
SERVICE PROVIDER Grace Mediana Zaldy Jake Lombendencio
DURATION 5 minutes
REQUIRED DOCUMENT Letter/ Correspondence
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Duly filled-out and approved Application for Leave of Absence and its corresponding attachments
REQUIRED FEES None
STEP 3 Review, evaluation & preparation of document (Approval or Notation)
SERVICE PROVIDER Christine C. Santos Omar V. Mauricio
STEP 4 Approve, Affix initials and authorized signature/s
SERVICE PROVIDER Lilibeth Luakian (Sec. to the Mayor) Hon. Oscar G. Malapitan (City Mayor)
STEP 5
Release of Documents 1. Digital scan of duly signed document. 2. Log of document in outgoing documents in logbook of officially
transmitted/released documents. 3. Preparation and attachment of corresponding transmittal form
SERVICE PROVIDER Rubilyn M. Madera Ma. Theresa Palacio
DURATION 10 minutes
FRONTLINE SERVICE 8888 CITIZEN’S HOTLINE ACTION AND CORRESPONDENCE
STEP 1 Submit letter/ correspondence to the Office of the Secretary to the Mayor
STEP 2
Receive of document 1. Print report from the Office’s official e-mail (for e-mail correspondence
only) 2. Affix of Received Stamp on both original and receiving copy of the 8888
Citizen’s Hotline Report 3. Digital scan of report 4. Log document in received documents in logbook of officially received
documents 5. Release of receiving copy duly stamped with date, time, receiver and
control number for follow-up of requests (for physical copy of report)
SERVICE PROVIDER Grace Mediana Zaldy Jake Lombendencio Irene Gabona
DURATION 5 minutes
REQUIRED DOCUMENT
Letter/ Correspondence
Duly filled-out and approved Application for Leave of Absence and its corresponding attachments
STEP 3
Log report on the central monitoring sheet for 8888 Report and Preparation of transmittal for action to corresponding department or action office
SERVICE PROVIDER Omar V. Mauricio
DURATION 10 minutes
STEP 4 Review and approval of transmittal to departments and action agencies
SERVICE PROVIDER Lilibeth Luakian (Sec. to the Mayor)
DURATION 10 minutes
STEP 5 Release of transmittal
1. Digital scan of duly signed document.
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2. Log of document in outgoing documents in logbook of officially transmitted/released documents.
3. Preparation and attachment of corresponding transmittal form
SERVICE PROVIDER Rubilyn M. Madera Ma. Theresa Palacio
DURATION 10 minutes
STEP 6 Receive document or acknowledge action from corresponding department or agency
SERVICE PROVIDER Grace Mediana Zaldy Jake Lombendencio
DURATION 5 minutes
STEP 7 Prepare endorsement to client and to the Civil Service Commission anent actions taken relative to the report and log action taken on central monitoring sheet
SERVICE PROVIDER Omar V. Mauricio
DURATION 10 minutes
STEP 8 Review and approval of endorsement to client and to the Civil Service Commission
SERVICE PROVIDER Lilibeth Luakian (Sec. to the Mayor)
DURATION 1 day
STEP 9 Release of endorsement to client
SERVICE PROVIDER Rubilyn M. Madera Ma. Theresa Palacio
DURATION 10 minutes
STEP 10 Release of endorsement to the Civil Service Commission (by email)
SERVICE PROVIDER Omar V. Mauricio
DURATION 10 minutes
FRONTLINE SERVICE DENR BASURA PATROL PROGRAN ACTION AND CORRESPONDENCE
STEP 1 Submit letter/ correspondence to the Office of the Secretary to the Mayor
STEP 2
Receive of document 1. Print report from the Office’s official e-mail (for e-mail correspondence only) 2. Affix Received Stamp on both original and receiving copy of the DENR
Basura Patrol Report 3. Digital scan of report 4. Log document in received documents in logbook of officially received
documents 5. Release of receiving copy duly stamped with date, time, receiver and
control number for follow-up of requests (for physical copy of report)
SERVICE PROVIDER Grace Mediana Zaldy Jake Lombendencio Irene Gabona
DURATION 5 minutes
STEP 3
Log report on the central monitoring sheet for 8888 Report and Preparation of transmittal for action to corresponding department or action office
SERVICE PROVIDER Omar V. Mauricio
DURATION 10 minutes
STEP 4 Review and approve transmittal to departments and barangay
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SERVICE PROVIDER Lilibeth Luakian (Sec. to the Mayor)
DURATION 10 minutes
STEP 5
Release of transmittal 1. Digital scan of duly signed document. 2. Log of document in outgoing documents in logbook of officially
transmitted/released documents. 3. Preparation and attachment of corresponding transmittal form
SERVICE PROVIDER Rubilyn M. Madera Ma. Theresa Palacio
DURATION 10 minutes
STEP 6 Receive document or acknowledge action from corresponding department or barangay
SERVICE PROVIDER Grace Mediana Zaldy Jake Lombendencio
DURATION 5 minutes
STEP 7 Prepare response to DENR Regional relative to the actions taken on the report by the City and the concerned barangay
SERVICE PROVIDER Omar V. Mauricio
DURATION 10 minutes
STEP 8 Review and approval of endorsement to DENR
SERVICE PROVIDER Lilibeth Luakian (Sec. to the Mayor)
DURATION 1 day
STEP 9 Release of endorsement to DENR (if by physical transaction)
SERVICE PROVIDER Rubilyn M. Madera Ma. Theresa Palacio
DURATION 10 minutes
STEP 10 Release of endorsement to the DENR (by email)
SERVICE PROVIDER Omar V. Mauricio
DURATION 10 minutes
EXTERNAL SERVICES
FRONTLINE SERVICE ANTI-RABIES VACCINATION & MEDICAL/ DENTAL MISSIONS
STEP 1 Submit letter of request to Office of the Secretary to the Mayor
STEP 2
Receive of document 1. Affix of received stamp on both original and receiving copy. 2. Digital scan of received request. 3. Entry of documents in logbook of officially received documents. 4. Release of receiving copy duly stamped with date, time, receiver and
control number for follow-up of requests.
SERVICE PROVIDER Grace Mediana Zaldy Jake Lombendencio
DURATION 5 minutes
REQUIRED DOCUMENT
1. Letter-request (preferably with a corresponding receiving copy) 2. Certificate of Indigency 3. Valid ID showing residence in Caloocan
REQUIRED FEES: None
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STEP 3 Review and evaluate request and endorse to the City Administrator’s Office
SERVICE PROVIDER Grace Mediana Ruby Madera
Jake Lombendencio Teresa Palacio
FRONTLINE SERVICE SOLICITATION AND OTHER FINANCIAL ASSISTANCE
STEP 1 Submit letter of request to Office of the Secretary to the Mayor
STEP 2
Receive document 1. Affix of received stamp on both original and receiving copy. 2. Digital scan of received request. 3. Entry of documents in logbook of officially received documents. 4. Release of receiving copy duly stamped with date, time, receiver and
control number for follow-up of requests.
SERVICE PROVIDER Grace Mediana Jake Lombendencio DURATION 3 - 5 minutes REQUIRED DOCUMENTS Letter of request (preferably with a corresponding receiving copy)
REQUIRED FEES None
STEP 3 Review and evaluation of request for medical assistance (Approval or Notation)
SERVICE PROVIDER Lilibeth Luakian (Sec. to the Mayor)
DURATION 2 – 3 days STEP 4 Release of financial assistance
SERVICE PROVIDER Laura Vital Christine Santos DURATION 15 minutes
FRONTLINE SERVICE ENDORSEMENT/ REFERRAL LETTER TO P.C.S.O. FOR MEDICAL/ FINANCIAL ASSISTANCE
STEP 1 Submit letter of request to Office of the Secretary to the Mayor
STEP 2
Receive document 1. Affix of received stamp on both original and receiving copy. 2. Digital scan of received request. 3. Entry of document in the logbook of officially received documents. 4. Release of receiving copy duly stamped with date, time, receiver and
control number for follow-up of requests. SERVICE PROVIDER Danan Danuco Peter Tan
DURATION: 3 - 5 minutes
REQUIRED DOCUMENTS:
Letter of request (preferably with a corresponding receiving copy)
Medical Abstract or other documents to prove existing medical condition
Medicine Prescription/s (if any)
Barangay Indigency
At least one (1) valid I.D.
REQUIRED FEES: None
STEP 3 Review, evaluate and prepare the request (Approval or Notation) SERVICE PROVIDER Peter Tan Omar V. Mauricio Jenna Lyn A. Aquino
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STEP 4 Affix initials and authorized signature/s
SERVICE PROVIDER Peter Tan
STEP 5 Release of endorsement/ referral letter
SERVICE PROVIDER Peter Tan Grace M. Mediana
DURATION: 5 - 10 minutes
FRONTLINE SERVICE ENDORSEMENT LETTER TO PHILHEALTH
STEP 1 Submit letter of request to Office of the Secretary to the Mayor
STEP 2
Receive document 1. Affix of received stamp on both original and receiving copy. 2. Digital scan of received request. 3. Entry of document in the logbook of officially received documents. 4. Release of receiving copy duly stamped with date, time, receiver and
control number for follow-up of requests.
SERVICE PROVIDER Lulu Cleofe Peter Tan DURATION: 5 minutes
REQUIRED DOCUMENTS:
Letter of request (preferably with a corresponding receiving copy)
Medical Abstract or other documents to prove existing medical condition
Medicine Prescription/s (if any)
Barangay Indigency or CSWD Case Study
At least one (1) valid I.D.
Previous PhilHealth Number (if applicable)
REQUIRED FEES: None STEP 3 Review, evaluate and prepare the request
SERVICE PROVIDER Lulu Cleofe STEP 4 Affix initials and authorized signature/s SERVICE PROVIDER Peter Tan
STEP 5 Release of endorsement/ referral letter
SERVICE PROVIDER Lulu Cleofe
DURATION: 5 - 10 minutes
FRONTLINE SERVICE RECOMMENDATION LETTER FOR EMPLOYMENT TO SCHOOLS, CITY PUBLIC HOSPITALS AND OTHER PUBLIC/ PRIVATE ESTABLISHMENTS
STEP 1 Submit letter of request to Office of the Secretary to the Mayor
STEP 2
Receive of document 1. Affix of received stamp on both original and receiving copy. 2. Digital scan of received request. 3. Entry of document in the logbook of officially received documents. 4. Release of receiving copy duly stamped with date, time, receiver and
control number for follow-up of requests. SERVICE PROVIDER Dana Danuco Peter Tan
DURATION 3 - 5 minutes
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REQUIRED DOCUMENTS Letter of request (preferably with a corresponding receiving copy)
Optional: Resume/ Curriculum Vitae
REQUIRED FEES None STEP 3 Review, evaluation and preparation of request (Approval or Notation)
SERVICE PROVIDER Peter Tan STEP 4 Affix initials and authorized signature/s
SERVICE PROVIDER Peter Tan
STEP 5 Release of endorsement/ referral letter
SERVICE PROVIDER Peter Tan
DURATION 5 - 10 minutes
FRONTLINE SERVICE CERTIFICATION OF BARANGAY LEAVE CREDITS
STEP 1 Submit procurement requests to Office of the Secretary to the Mayor
STEP 2
Receive of document 1. Affix of received stamp on both original and receiving copy. 2. Digital scan of received request. 3. Entry of document in the logbook of officially received documents. 4. Release of receiving copy duly stamped with date, time, receiver and
control number for follow-up of requests.
SERVICE PROVIDER Grace Mediana Jake Lombendencio
DURATION: 5 minutes
REQUIRED DOCUMENT:
Computation of Leave Benefits of Barangay Officials (Gen. Form No. 7(A))
Duly filled-out and approved Request for Obligation Allotment
Duly approved Disbursement Voucher
Official Receipt from Office of the City Treasurer as proof of payment for certification request
Certification of Leave Credits from DILG Caloocan City
REQUIRED FEES: None
STEP 3 Initial Review, evaluation and preparation of the request (Approval or Notation)
SERVICE PROVIDER Omar V. Mauricio
STEP 4 Final review and affixing of authorized signature/s
SERVICE PROVIDER Lilibeth Luakian (Sec. to the Mayor)
STEP 6
Release of certification to requesting party 1. Digital scan of duly signed document. 2. Log of document in outgoing documents in logbook of officially transmitted/released documents. 3. Preparation and attachment of corresponding transmittal form
SERVICE PROVIDER Rubilyn M. Madera Grace M. Mediana
DURATION: 5 - 10 minutes
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FRONTLINE SERVICE PRINTED MESSAGE AND/ OR SPEECH FROM HON. MAYOR OSCAR G. MALAPITAN
STEP 1 Submit letter of request to Office of the Secretary to the Mayor
STEP 2
Receive of document 1. Affix of received stamp on both original and receiving copy. 2. Digital scan of received request. 3. Entry of document in the logbook of officially received documents. 4. Release of receiving copy duly stamped with date, time, receiver and
control number for follow-up of requests.
SERVICE PROVIDER Grace Mediana Jake Lombendencio DURATION: 5 minutes
REQUIRED DOCUMENTS: Letter of request (preferably with a corresponding receiving copy)
REQUIRED FEES: None
STEP 3 Initial review and evaluation of request, and preparation of message or speech
SERVICE PROVIDER Omar V. Mauricio STEP 4 Final review and approval of message /speech
SERVICE PROVIDER Lilibeth Luakian (Sec. to the Mayor)
STEP 5
Release of the City Mayor’s message 1. Digital scan of duly signed and approved endorsement letter. 2. Entry of document in the logbook of officially transmitted/ released documents. 3. Release of message within the working week.
SERVICE PROVIDER Rubilyn M. Madera Ma. Theresa Palacio DURATION: 10 minutes
FRONTLINE SERVICE INVITATION FOR THE CITY TO SEND REPRESENTATIVES TO SEMINARS, SUMMITS, CONFERENCES, MEETINGS, ETC.
STEP 1 Submit letter of invitation to Office of the Secretary to the Mayor
STEP 2
Receive document 1. Affix of received stamp on both original and receiving copy. 2. Digital scan of received request. 3. Entry of document in the logbook of officially received documents. 4. Release of receiving copy duly stamped with date, time, receiver and control number for follow-up of requests
SERVICE PROVIDER Grace Mediana Jake Lombendencio
DURATION: 5 minutes REQUIRED DOCUMENTS: Letter of request (preferably with a corresponding receiving copy) REQUIRED FEES: None
STEP 3 Initial Review and evaluation of request & preparation of endorsement letter to corresponding departments or offices
SERVICE PROVIDER Christine C. Santos Omar V. Mauricio
STEP 4 Final approval and affixing of authorized signature
SERVICE PROVIDER Lilibeth Luakian (Sec. to the Mayor)
STEP 4 Endorsement to appropriate and corresponding office/ department 1. Digital scan of duly signed and approved endorsement letter.
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2. Entry of document in the logbook of officially transmitted/ released documents.
3. Preparation and attachment of corresponding transmittal form.
SERVICE PROVIDER Rubilyn M. Madera Ma. Theresa Palacio
DURATION: 10 minutes
FRONTLINE SERVICE REQUEST FOR SCHEDULED MEETING OR ATTENDANCE OF THE CITY MAYOR
STEP 1 Submit letter of request to Office of the Secretary to the Mayor
STEP 2
Receive of document 1. Affixing of received stamp on both original and receiving copy. 2. Digital scanning of received request. 3. Entry of document in the logbook of officially received documents. 4. Release of receiving copy duly stamped with date, time, receiver and
control number for follow-up of requests.
SERVICE PROVIDER Christine Olga A. Delos Santos Pearl M. Almoguera
Ma. Theresa Palacio
DURATION: 3 - 5 minutes REQUIRED DOCUMENT: Letter of request
REQUIRED FEES: None STEP 3 Review, evaluation and coordination of request (Approval or Notation)
SERVICE PROVIDER Peter O. Tan Jeefrey Lombendencio Lilibeth Luakian (Sec. to the Mayor) STEP 4 Inform client on availability of Mayor’s schedule SERVICE PROVIDER Jeefrey Lombendencio
FRONTLINE SERVICE GRANTING OF AUDIENCE WITH THE CITY MAYOR
STEP 1 Log of name & reason for seeking of audience STEP 2 Call the attention and usher to the Office of the City Mayor
SERVICE PROVIDER Laura Vital Sol Eluna Dana Danuco DURATION 5 - 10 minutes
REQUIRED DOCUMENT/S Depending on client’s requests
REQUIRED FEES None STEP 2 Refer client to department concerned
STEP 3 Issuance of written referral to concerned office/ department
FRONTLINE SERVICE QUERIES FROM WALK-IN CLIENTS
STEP 1 Log of name & service needed SERVICE PROVIDER Laura Vital Sol Eluna Dana Danuco
DURATION 5 - 10 minutes REQUIRED DOCUMENT/S Depend on client’s requests
REQUIRED FEES None
STEP 2 Refer client to department concerned SERVICE PROVIDER Laura B. Vital
STEP 3 Issuance of written referral to concerned office/ department
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FRONTLINE SERVICE PHONED-IN QUERIES
STEP 1 Identification of caller and provision of relevant caller information for referral to proper office/ department.
SERVICE PROVIDER Cristel de Gana Jane Mirasol Eluna Laura B. Vital
DURATION 5 - 10 minutes
REQUIRED FEES None
FRONTLINE SERVICE OTHER EXTERNAL AND LEGAL CORRESPONDENCES, INFORMATION, CONCERNS & GRIEVANCES
STEP 1 Submit correspondence/ information/ grievance to Office of the Secretary to the Mayor
STEP 2
Receive of document 1. Affix of Received Stamp on both original and receiving copy. 2. Digital scan of received request. 3. Entry of document in the logbook of officially received documents. 4. Release of receiving copy duly stamped with date, time, receiver and control
number for follow-up of requests.
SERVICE PROVIDER Grace Mediana Jake Lombendencio DURATION 5 minutes
REQUIRED DOCUMENTS Letter of request (preferably with a corresponding receiving copy)
STEP 3 Initial review, evaluation and/or action SERVICE PROVIDER Atty. Christian Diaz Christine C. Santos Omar Mauricio STEP 4 Prepare endorsement to the Office of the City Legal Department
and/or other concerned offices (If further evaluation and action is needed)
SERVICE PROVIDER Omar Mauricio Christine C. Santos STEP 5 Approve action/ endorsement and affix authorized signature SERVICE PROVIDER Grace Mediana Ruby M. Madera
STEP 5
Endorsement to appropriate and corresponding office/ department 1. Digital scanning of duly signed and approved endorsement letter. 2. Entry of document in the logbook of officially transmitted/ released
documents. 3. Preparation and attachment of corresponding transmittal form.
SERVICE PROVIDER Rubilyn M. Madera Grace M. Mediana DURATION 5 - 10 minutes.
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HUMAN RESOURCES MANAGEMENT SERVICES
FUNCTIONAL STATEMENT: Responsible for human resources and development of all employees in accordance with the policies, guidelines and regulations that the city administration and the Civil Service Commission (CSC) may establish.
FRONTILE SERVICE JOB APPLICATION FROM WALK-IN APPLICANTS
STEP 1 Submit resume at the receiving counter/ window
STEP 2 Log the application in the control book
STEP 3 Route the application to the assigned recruitment specialist
SERVICE PROVIDER Luzviminda S. Castillo Noel R. Sanchez Zaldy Tabaquero
STEP 4 Evaluate applicant’s qualifications with reference to the requirements of the position applied for
SERVICE PROVIDER Lorilei J. Del Carmen
STEP 5 Inform applicant on the status of his/ her application
SERVICE PROVIDER Luzviminda S. Castillo Noel R. Sanchez Zaldy Tabaquero
DURATION 15 - 30 minutes
REQUIRED DOCUMENTS Resume
Personal Data Sheet (CS Form 212)
Bio-Data with photograph
REQUIRED FEES None
FRONTLINE SERVICE CERTIFICATION OF EMPLOYMENT AND COMPENSATION
STEP 1 Submit request slip at the receiving counter/ window
STEP 2 Log request in the control book
SERVICE PROVIDER Luzviminda S. Castillo Noel R. Sanchez Zaldy Tabaquero
STEP 3 Verify employee’s employment status and rate of compensation and other monetary benefits
SERVICE PROVIDER Aurelia M. Lopez Emil G. Trinidad
STEP 4 Encode and print Certification of Employment and Compensation
SERVICE PROVIDER Joahana Marie Y. Nepomuceno
STEP 5 Affix initials of HRM officers on Certification and Employment and Compensation
SERVICE PROVIDER Aurelia M. Lopez
STEP 6 Signature of the City Personnel Officer
PERSON/S RESPONSIBLE Atty. Sikini C. Labastilla
STEP 7 Release of Certification of Employment and Compensation to the requesting party of his/ her authorized representative
SERVICE PROVIDER Luzviminda S. Castillo Noel R. Sanchez Zaldy Tabaquero
DURATION 1 - 3 Days
REQUIRED DOCUMENTS None
REQUIRED FEES For Inactive employees: PhP 20.00
CALOOCAN CITY CITIZEN’S CHARTER
138
FRONTLINE SERVICE SERVICE RECORD
STEP 1 Submit request slip at the receiving counter/ window
STEP 2 Log request in the control book
SERVICE PROVIDER Luzviminda S. Castillo Noel R. Sanchez Zaldy Tabaquero
STEP 3 Verify employee’s employment records
SERVICE PROVIDER Aurelia M. Lopez Emil G. Trinidad
STEP 4 Encode and print Service Road
SERVICE PROVIDER Joahana Marie Y. Nepomuceno
STEP 5 Affix initials of HRM officers on Service Road
SERVICE PROVIDER Aurelia M. Lopez
STEP 6 Signature of the City Personnel Officer
SERVICE PROVIDER Atty. Sikini C. Labastilla
STEP 7 Release of Service Record to the requesting party or his/ her authorized representative
SERVICE PROVIDER Luzviminda S. Castillo Noel R. Sanchez Zaldy Tabaquero
DURATION 1 - 3 Days
REQUIRED DOCUMENTS None
REQUIRED FEES For Inactive employees: PhP 20.00
FRONTLINE SERVICE CERTIFICATION OF LEAVE CREDIT/ CERTIFICATION OF LEAVE WITHOUT PAY
STEP 1 Submit request in the slip at the receiving counter/ window
STEP 2 Log request in the control book and route it to the assigned leave specialist
SERVICE PROVIDER Luzviminda S. Castillo Noel R. Sanchez Zaldy Tabaquero
STEP 3 Verify balance vis-à-vis leave records
STEP 4 Encode and print certification
SERVICE PROVIDER
Assigned Leave Specialists: Employees whose surnames begin with:
Maxilyn E. Morales Adam G. Santiago Maria Cristina O. Pante
Edgar Antonio A. Dangla, Virginia A. Sunga
Amie P. Tubiera Marilyn C. Santella
STEP 5 Affix initial of Chief Leave Specialist
SERVICE PROVIDER Araceli L. Carpio
STEP 6 Signature of City Personnel Officer
SERVICE PROVIDER Atty. Sikini C. Labastilla
STEP 7 Release of signed certification to the requesting party or his/ her authorized representative
SERVICE PROVIDER Luzviminda S. Castillo Noel R. Sanchez Zaldy Tabaquero
DURATION 1 - 3 Days
REQUIRED DOCUMENTS None
REQUIRED FEES None
CALOOCAN CITY CITIZEN’S CHARTER
139
FRONTLINE SERVICE APPLICATION FOR RETIREMENT
STEP 1 Submit application form for retirement and all the required supporting documents at the receiving counter/ window
SERVICE PROVIDER Luzviminda S. Castillo
STEP 2 Check and evaluate completeness of submitted documents and log in the control book
SERVICE PROVIDER Luzviminda S. Castillo
STEP 3 Refer to Records Division for verification
SERVICE PROVIDER Luzviminda S. Castillo
STEP 4 Verify the retiree’s records vis-à-vis his/ her 201 file
STEP 5 Forward to Personnel Welfare Division
SERVICE PROVIDER Julius Albert S. Gonzales Ma. Cristina C. Simbul Mercedes G. Ocampo
STEP 6 Affix initials of assigned HRMO personnel on the application for retirement
SERVICE PROVIDER Julius Albert S. Gonzales
STEP 7 Signature of City Personnel Officer
SERVICE PROVIDER Atty. Sikini C. Labastilla
STEP 8 Release signed retirement application
SERVICE PROVIDER Luzviminda S. Castillo
DURATION Ten (10) Days
REQUIRED DOCUMENTS
1. General Service Office (GSO) Clearance
2. Treasurer’s Clearance 3. Accounting Clearance 4. Administrative Clearance 5. Certification of Last Day of Actual
Service 6. LWOP
7. Veterans Bank Clearance 8. Fiscal Clearance 9. Certification of No. Pending case 10. Statement of Assets, Liabilities,
Net Worth 11. Ombudsman Clearance
REQUIRED FEES None
FRONTLINE SERVICE APPLICATION FOR TERMINAL LEAVE
STEP 1 Submit application of terminal leave and all the required supporting documents at the receiving counter/ window
STEP 2 Evaluate leave application vis-à-vis correctness of entries and completeness of supporting documents and log in the control book
STEP 3 Route the leave application to the assigned leave specialist
SERVICE PROVIDER Luzviminda S. Castillo Noel R. Sanchez
STEP 4 Compute leave balance to determine the total number of leave credits earned
STEP 5 Process leave showing details of action on the application and log in the control book
SERVICE PROVIDER
Assigned Leave Specialists:
Maxilyn E. Morales Adam G. Santiago Maria Cristina O. Pante
Edgar Antonio A. Dangla, Virginia A. Sunga
Amie P. Tubiera Marilyn C. Santella
CALOOCAN CITY CITIZEN’S CHARTER
140
STEP 6 Affix initials of chief leave specialist on processed application for leave
SERVICE PROVIDER Araceli L. Carpio
STEP 7 Countersign the processed application for leave
SERVICE PROVIDER Atty. Sikini C. Labastilla
STEP 8 Signature of the Administrator
SERVICE PROVIDER Engr. Oliver R. Hernandez
STEP 9 Release application for terminal leave to applicant
SERVICE PROVIDER Luzviminda S. Castillo
DURATION TEN (10) Days
REQUIRED DOCUMENTS
1. General Service Office (GSO) Clearance
2. Treasurer’s Clearance 3. Accounting Clearance 4. Certification of No. Pending Case
5. Ombudsman Clearance 6. Court Clearance 7. Veterans Bank Clearance 8. Certification of Leave Credits
REQUIRED FEES None
FRONTLINE SERVICE APPLICATION FOR SICK LEAVE AND/ OR VACATION LEAVE
STEP 1 Submit properly accomplished leave form (CSC Form No. 6) duly endorsed and signed by the recommending official or head of department/ office
STEP 2 Evaluate leave application vis-à-vis correctness of entries and completeness of supporting documents and log in the control book
STEP 3 Route the leave application to the leave specialist
SERVICE PROVIDER Luzviminda S. Castillo Noel R. Sanchez
STEP 4 Compute leave balance to determine if leave application is “with pay” or “without pay”
STEP 5 Update available leave balance or leave without pay (LWOP) on employee’s leave card as may be appropriate
STEP 6 Process leave showing details of action on the application and log in the control book
SERVICE PROVIDER
Assigned Leave Specialists:
Maxilyn E. Morales Adam G. Santiago Maria Cristina O. Pante
Edgar Antonio A. Dangla Virginia A. Sunga
Amie P. Tubiera Marilyn C. Santella
STEP 7 Affix initials of chief leave specialist on processed application for leave
SERVICE PROVIDER Araceli L. Carpio
STEP 8 Sign the processed application for leave
SERVICE PROVIDER Atty. Sikini C. Labastilla
STEP 9 Release signed application for leave to the employee or the designed office liaison officer
SERVICE PROVIDER
Assigned Leave Specialists:
Maxilyn E. Morales Adam G. Santiago Maria Cristina O. Pante
Edgar Antonio A. Dangla Virginia A. Sunga
Amie P. Tubiera Marilyn C. Santella
DURATION 1 - 2 Days
CALOOCAN CITY CITIZEN’S CHARTER
141
REQUIRED DOCUMENTS
Leave application
Medical certification in case of sick leave for the more than five(5) days
Clearance for vacation leave in excess of thirty(30) calendar days; travel authority in case vacation leave will be spent overseas
REQUIRED FEES None
FRONTLINE SERVICE APPLICATION FOR VETERANS BANK LOAN
STEP 1
Submit the following documents at the receiving counter/ window: (a) Properly accomplished Application Form. (b) Request for Certification of Employment and Compensation. (c) Request for Certification of Leave Credits of Certification of Leave Without Pay.
STEP 2 Log application and separate requests in the control book
STEP 3 Route requests to concerned HRMO personnel
SERVICE PROVIDER Delson M. delos Reyes
STEP 4a Verify employment status and rate of compensation and other monetary benefits
SERVICE PROVIDER Aurelia M. Lopez
STEP 4b Verify leave credits balance
SERVICE PROVIDER
Assigned Leave Specialist
Maxilyn E. Morales Adam G. Santiago Maria Cristina O. Pante
Edgar Antonio A. Dangla Virginia A. Sunga
Amie P. Tubiera Marilyn C. Santella
STEP 5a Encode Certification of Employment and Compensation
SERVICE PROVIDER Joahana Marie Y. Nepomuceno
STEP 5b Encode Certification of Leave Credits
SERVICE PROVIDER
Assigned Leave Specialist
Maxilyn E. Morales Adam G. Santiago Maria Cristina O. Pante
Edgar Antonio A. Dangla Virginia A. Sunga
Amie P. Tubiera Marilyn C. Santella
STEP 6a Affix initials of HRM officers on Certification of Employment and Compensation
SERVICE PROVIDER Aurelia M. Lopez
STEP 6b Affix initials of HRM officers on Certification of Leave Credits or Certification of Leave Without Pay
SERVICE PROVIDER Araceli L. Carpio
STEP 7 Affix initial of HRM assigned on the loan application
SERVICE PROVIDER Delson M. delos Reyes
STEP 8 Signature of the City Personnel Officer
SERVICE PROVIDER Atty. Sikini C. Labastilla
STEP 9 Release of signed loan application with supporting certifications to the applicant
SERVICE PROVIDER Delson M. delos Reyes
DURATION 1 - 3 Days (all procedures)
REQUIRED DOCUMENTS Application for Veterans Bank Loan
CALOOCAN CITY CITIZEN’S CHARTER
142
Request for Certification of Employment and Compensation
Request for Certification of Leave Credits of Certification of Leave Without Pay
FRONTLINE SERVICE APPLICATION FOR HDMF (PAG-IBIG) LOAN
STEP 1 Submit properly accomplished application for at the receiving counter/ window
STEP 2 Log the application in the control book
SERVICE PROVIDER Luzviminda S. Castillo
STEP 3 Affix initials of assigned HRM officer
SERVICE PROVIDER Noel V. Deveraturda
STEP 4 Signature of City Personnel Officer
SERVICE PROVIDER Atty. Sikini C. Labastilla
DURATION 1 - 2 days
REQUIRED DOCUMENTS Properly accomplished application form
Copy of payroll of preceding month (to be secured from the Accounting Department)
REQUIRED FEES None
FRONTLINE SERVICE QUERRIES ON OTHER PERSONNEL MATTERS
STEP 1 Approach the counter personnel to request a discussion/ consultation with the concerned HRMO personnel
SERVICE PROVIDER Luzviminda S. Castillo Noel R. Sanchez
STEP 2 Proceed with the dialogue and/ or inquiry
SERVICE PROVIDER
HRMO Personnel Lorilei J. Del Carmen Aurelia M. Lopez Araceli L. Carpio Ma Theresa A. Jacinto Julius Albert S. Gonzales Lorna C. Peña Noel V. Deveraturda Luzviminda C. Castillo
Topic of Concern - Appointments - SR, COE, Payroll - Leave Administration - Trainings - Records, Complaints - Payroll - PAG-Ibig/ PhilHealth/ Appointments - GSIS, Ombudsman
DURATION 3 - 5 minutes (depending on the issues involved)
REQUIRED DOCUMENTS None
FEES None
CALOOCAN CITY CITIZEN’S CHARTER
143
INFORMATION TECHNOLOGY SERVICES
VISION
To develop, maintain and support all computerized system running in the City as well as training of City employees and keeping them updated on information technology. MISSION
Provide technical support to all offices to ensure the proper working conditions of computers and other equipment. Support all revenue generating offices in the computerized systems and assist in the preparation of revenue generating measures for the City.
FRONTLINE SERVICE
COMPUTATION AND ISSUANCE OF STATEMENT OF ACCOUNT OF DELINQUENT REAL PROPERTY TAX (RPT) AND VERIFICATION OF NON-PROPERTY, TRANSFER TAX RECEIPT, PROPERTY TAX RECEIPT RECEIVES RECORD FOR COMPUTATION AND/ OR VERIFICATION
STEP 1
Taxpayer presents old RPT receipt or tax declaration for real property tax computation Taxpayer presents transfer tax receipt or non-property form
SERVICE PROVIDER Maria Cecilia S. Ibañez
STEP 2 Verification Process of Transfer Tax Receipt
SERVICE PROVIDER James Daryl P. de Castro Dennis Nartates
STEP 4 Issuance of RPT Statement of Account Release of verified receipts
SERVICE PROVIDER Melissa Rose I. Garcia Maria Cecilia S. Ibañez DURATION 1 – 5 minutes
REQUIRED DOCUMENTS Tax Declaration Old Tax Receipts
REQUIRED FEES None
FRONTLINE SERVICE
SYSTEM APPLICATION ASSISTANCE RUN TIME ERRORS SYSTEM LOG IN ISSUES SYSTEM CONNECTION PROBLEMS SYSTEM REPORTS AND ENHANCEMENT REQUESTS BIOMETRIC LOG IN ISSUES/ ENROLLMENT
STEP 1 Receive request for assistance SERVICE PROVIDER Melissa Rose I. Garcia James Daryl P. de Castro STEP 2 Check and resolve issues
DURATION 1 – 5 minutes REQUIRED DOCUMENTS None
REQUIRED FEES None
CALOOCAN CITY CITIZEN’S CHARTER
144
FRONTLINE SERVICE
TECHNICAL ASSISTANCE COMPUTER PROBLEMS PRINTER ISSUES AND CONNECTIVITY NETWORK ISSUES OTHER IT RELATED ISSUES
STEP 1 Receive request for assistance
SERVICE PROVIDER Russell C. Dayrit Roy N. Manuel
Fermelito Garcia Joe-ann Bustamante
STEP 2 Check and resolve technical issues DURATION 5 Minutes to 4 hours
REQUIRED DOCUMENTS Authorization letter from Chief Of Offices for internet connection and network cabling
REQUIRED FEES None
NORTH OFFICE
FRONTLINE SERVICE
SYSTEM APPLICATION ASSISTANCE RUN TIME ERRORS SYSTEM LOG IN ISSUES SYSTEM CONNECTION PROBLEMS SYSTEM REPORTS AND ENHANCEMENT REQUESTS BIOMETRIC LOG IN ISSUES/ ENROLLMENT
STEP 1 Receive request for assistance
PERSON/S RESPONSIBLE Archie O. Joson, Kimberlyn Baustista
STEP 2 Check and resolve issues
DURATION 1 – 5 minutes
REQUIRED DOCUMENTS None
REQUIRED FEES None
FRONTLINE SERVICE
TECHNICAL ASSISTANCE COMPUTER PROBLEMS PRINTER ISSUES AND CONNECTIVITY OTHER IT RELATED ISSUES
STEP 1 Receive request for assistance
SERVICE PROVIDER Jan Jerick Rodriguez, Reymart Noble
STEP 2 Check and resolve technical issues
DURATION 5 Minutes to 4 hours
REQUIRED FEES None
CALOOCAN CITY CITIZEN’S CHARTER
145
INTERNAL AUDIT SERVICES OFFICE
FUNCTIONAL STATEMENT:
Assist management in ensuring that City resources are used consistent with laws, regulations and policies; that City properties are safeguarded against loss wastage and misuse; that financial and non-financial information are reliable, accurate and timely and its operations are economical, efficient and effective.
FRONTLINE SERVICES CONDUCT OF DETAILED VERIFICATION OF ALL CASH RECEIPTS/ DEPOSITS (MONITORING ON MISCELLANEOUS COLLECTION)
PROCEDURE Verification of issued stub against the RCD of various tellers were made
SERVICE PROVIDER Mr. Romeo M. Sarreal, Jr. Myra Francisco
Four (4) designated staff
AGENCY CONCERNED City Treasurer's Office
DURATION 1 hour daily
REQUIRED DOCUMENTS Accountable form # 51 & BIR Form 0016 (Cedula) and Report of Collection and deposit prepared by the accountable officers
REQUIRED FEES None
FRONTLINE SERVICES CONDUCT OF CASH COUNT (CITY TREASURER’S OFFICE AND CALOOCAN CITY MEDICAL CENTER)
PROCEDURE Counting of cash and checks, verification and reconciliation with official receipts and report of collections and deposits were made.
SERVICE PROVIDER Felina M. Zatarain Imelda C. Gonzales
Six (6) designated Staff
AGENCY CONCERNED City Treasurer's Office Caloocan City Medical Center DURATION 1 hour (once to twice a month) REQUIRED DOCUMENTS Accountable form # 51 & BIR Form 0016 (Cedula) and Report of Collection
and deposit prepared by the accountable officers and cash/ checks collected REQUIRED FEES None
FRONTLINE SERVICES PREPARATION OF INTERNAL AUDIT REPORT AND AUDIT OBSERVATION
SERVICE PROVIDER Ma. Enriqueta G. dela Cruz (Officer-in-Charge) Felina M. Zatarain
SERVICE PROVIDER LGU - Caloocan City Departments and Offices
DURATION 1 month
REQUIRED DOCUMENTS Depends on what type of audit will be done.
REQUIRED FEES None
FRONTLINE SERVICES CONSULTATION AND ADVISES
SERVICE PROVIDER Ma. Enriqueta G. dela Cruz (Officer-in-Charge)
CALOOCAN CITY CITIZEN’S CHARTER
146
Felina M. Zatarain
SERVICE PROVIDER Caloocan City Departments and Offices
DURATION Subject dependent
REQUIRED DOCUMENTS None
REQUIRED FEES None
OBSERVER DURING THE PROCEEDING OF PRE-BID AND AWARDING OF BID FOR VARIOUS CITY GOVERNMENT’S PROJECTS
SERVICE PROVIDER Ma. Enriqueta G. dela Cruz (Officer-in-Charge) Felina M. Zatarain Imelda C. Gonzales
SERVICE PROVIDER Bids and Awards Committee Office
DURATION Project dependent (1 hour or more)
REQUIRED DOCUMENTS Bid documents
REQUIRED FEES None
FEEDBACK AND REDRESS MECHANISMS
Please let us know how we have served you by doing any of the following:
Accomplish our Feedback Form available in our office and put it in our drop box
Send your feedback through e-mail: [email protected]
Talk to our OFFICER OF THE DAY.
Written and verbal complaints shall immediately be attended to by our Officer of the Day.
CALOOCAN CITY CITIZEN’S CHARTER
147
LABOR AND INDUSTRIAL RELATIONS SERVICES
FUNCTIONAL STATEMENT: Implement training and related programs for out-of-school youths and unemployed adults by
working hand-in-hand with a network of skills developing and employment-providing institutions specifically the Technical Education and Skills Development Authority (TESDA), Department of Labor and Employment (DOLE), and other sectors geared towards the enlistment of blue-collared occupation through skills and livelihood training; and further formulate mechanisms for labor and industrial advancement.
PUBLIC EMPLOYMENT SERVICE OFFICE (PESO)
A non-free charging multi-employment service facility or entity established and accredited pursuant to Republic Act No. 8759 - the Public Employment Service Act of 1999, allowing its local partner to provide full and quality employment opportunities for all and for this purpose, to strengthen and expand the existing employment facilitation service particularly at the local levels.
FRONTLINE SERVICE REGULAR EMPLOYMENT (LOCAL AND OVERSEAS EMPLOYMENT) APPLICATION FOR JOB SEEKERS
STEP 1 Accomplish Personal Data Sheet SERVICE PROVIDER Sheila Lynn Magrata DURATION 5 - 25 Minutes STEP 2 Interview and briefing SERVICE PROVIDER Eartho C. Batac
REQUIRED DOCUMENT/S 1. Bio-data/ Resume 2. 1 x 1 picture STEP 3 Refer to company/ employer SERVICE PROVIDER Elma G. Endaya Pia Natividad REQUIRED FEES None
FRONTLINE SERVICE MEGA JOB FAIR (LOCAL AND OVERSEAS EMPLOYMENT) APPLICATION FOR JOB SEEKERS
STEP 1 Go to registration area and accomplish necessary information on the CNMRS form
SERVICE PROVIDER Jocelyn R. Yupangco Ester D. Lara STEP 2 Proceed directly to the employers on the Job Section Area
CALOOCAN CITY CITIZEN’S CHARTER
148
STEP 3 Choose position that best fits qualification
STEP 4 Advise status of application (those hired on the spot) SERVICE PROVIDER Employer/ Company/ Agency
DURATION 30 minutes (All procedures)
REQUIRED DOCUMENT/S
1. Bio-data/ Resume 2. Picture (2 x 2) 3. Certificate of Employment
4. Diploma/ Transcript of Records (TOR) 5. Authenticated birth certificate
REQUIRED FEES None
FRONTLINE SERVICE SPECIAL PROGRAM FOR EMPLOYMENT OF STUDENTS (SPES) STEP 1 Distribute Application Form and list of requirements
SERVICE PROVIDER PESO Staff: Jocelyn R. Yupangco, Ester D. Lara DOLE Coordinator: Jesusa R. Raymundo
STEP 2 Check validity of submitted requirements SERVICE PROVIDER Sheila Magrata Elma G. Endaya
STEP 3 Interview SPES applicant
SERVICE PROVIDER PESO Staff: Jocelyn R. Yupangco, Ester D. Lara DOLE Coordinator: Jesusa R. Raymundo
STEP 4 Contract signing and issuance of identification card
SERVICE PROVIDER Erick C. Balane (OIC) STEP 5 Employ and assign accepted applicants to departments/ offices DURATION 20 days
REQUIRED DOCUMENTS
1. Registration form 01 - three copies 2. Identification card (ID) Pictures 3. Birth/ Baptismal Certificate 4. Form 138 5. Class card/ Certification by School Registrar 6. Income Tax Return (ITR) *open to all qualified High School, College, Technical or Vocational students
REQUIRED FEES None STEP 6 Payroll process/ LIRO Admin Division
SERVICE PROVIDER Manny De Luna Mary Ann Caparas
Mark Revo Rivera Ruben Rebustes
STEP 7 Submission of documents to DOLE REQUIRED FEES None
FRONTLINE SERVICE CAREER GUIDANCE ORIENTATION SEMINAR
STEP 1 Assist high school students intellectually and psychologically to make decision in the realization of their career
SERVICE PROVIDER
PESO: Paz T. Gonzales Jocelyn R. Yupangco TESDA: Mariflor R. Liwanag
DepEd: Superintendent Division of City Schools DEPED: Rita E. Riddle
STEP 2 Provide career orientation DURATION 2 – 3 hours
AGENCIES RESPONSIBLE DOLE, DEPED, TESDA, and PESO REQUIRED DOCUMENT/S None
CALOOCAN CITY CITIZEN’S CHARTER
149
REQUIRED FEES None
FRONTLINE SERVICE LABOR EDUCATION FOR GRADUATING STUDENTS (LEGS)
STEP 1 Provide graduating college students with the basic information on Labor Market trends
SERVICE PROVIDER
PESO: Jocelyn R. Yupangco DOLE: Teddy Bayron
DepEd: Superintendent Division of City Schools DEPED: Rita E. Riddle
DURATION 2 – 3 hours
FRONTLINE SERVICE CHILD LABOR-FREE BARANGAY STEP 1 Identify child laborers in the barangay AGENCIES RESPONSIBLE PESO, DOLE and CCSWD
STEP 2 Data gathering on number of child laborers per barangay SERVICE PROVIDER CCSWD STEP 3 Master listing of child laborers for barangay SERVICE PROVIDER CCSWD STEP 4 Gathering of issuances of child labor
SERVICE PROVIDER PESO: Jocelyn R. Yupangco STEP 5 Identification of partners from GO’s and NGO’s AGENCIES RESPONSIBLE PESO and CCSWD
STEP 6 Initial meeting /orientation with different stakeholders, GO’s and NGO’s SERVICE PROVIDER PESO: Jocelyn R. Yupangco DOLE: Maritess Bulisig
FRONTLINE SERVICE TULONG PANGKABUHAYAN PARA SA MGA DISADVANTAGED WORKERS (TUPAD)
STEP 1 Identification/ Profile of beneficiaries
SERVICE PROVIDER Jocelyn R. Yupangco and Paz T. Gonzales STEP 2 Submit project proposal to DOLE
SERVICE PROVIDER Maritess Bulisig (Senior LEO)
STEP 3 Identify the target area
SERVICE PROVIDER Jocelyn R. Yupangco and Paz T. Gonzales STEP 4 Implementation of the project
SERVICE PROVIDER Jocelyn R. Yupangco and Paz T. Gonzales STEP 5 Monitor and evaluation RESPONSIBLE AGENCIES Jocelyn R. Yupangco and Paz T. Gonzales
STEP 6 Payment of salary SERVICE PROVIDER DOLE
STEP 7 Submission of report/ recommendation SERVICE PROVIDER Jocelyn R. Yupangco DURATION 30 Days
FRONTLINE SERVICE LIVELIHOOD PROGRAMS FOR PWD’S, INFORMAL SECTORS, CHILD LABORERS AND VOCTECH GRADUATES
STEP 1 Identification/ Profile of beneficiaries
SERVICE PROVIDER Jocelyn R. Yupangco
CALOOCAN CITY CITIZEN’S CHARTER
150
STEP 2 Submit project proposal to DOLE SERVICE PROVIDER Paz T. Gonzales
STEP 3 Evaluation of beneficiaries profile
SERVICE PROVIDER DOLE: Maritess Bulisig STEP 4 Awarding of livelihood grants
RESPONSIBLE AGENCIES PESO and DOLE STEP 5 Monitor and evaluation
RESPONSIBLE AGENCIES PESO and DOLE
DURATION None
CALOOCAN CITY TRIPARTITE INDUSTRIAL PEACE COUNCIL (CCTIPC)
MANPOWER TRAINING CENTER
Offer short courses/ training to equip eager learners with the necessary knowledge and
skills practically for obtaining a sense of achievement and for uplifting their self-esteem and economic well-being as for their future endeavors.
FRONTLINE SERVICE
SKILLS AND LIVELIHOOD TRAINING
Skilled Courses offered:
CCMTC (MAIN) - COURSE
Cellular phone Repair Technician (leading to Consumer Electronics) – 3 months
Basic Computer Operation - 3 months
Refrigeration and Air-conditioning Servicing NC I - 3 months
Dressmaking NC II - 3 months
FRONTLINE SERVICE SINGLE ENTRY APPROACH (SENA)/ TIPC
STEP 1
Counseling Services - interview, assessment and evaluation of the issues presented by the requesting party and schedule of conciliation-mediation conference and refer the same to the appropriate agency for action.
SERVICE PROVIDER Emilio S. Resuello II - TIPC Secretariat
CALOOCAN CITY CITIZEN’S CHARTER
151
Fashion Apparel - 3 months
Computer Hardware Servicing NC II – 4 months
Shielded Metal Arc Welding NC II - 4 months
Gas Metal Arc Welding - 4 months
FRONTLINE SERVICE
Automotive Servicing NC II - 4 months
Consumer Electronics Servicing NC II - 4 months
Advanced Computer Operation (Computer Programming) - 4 months
Electrical Installation and Maintenance - - 4 months
Hairdressing - 4 months
Beauty Care - 4 months
Food Processing NC II - 4 months
Commercial Cooking - 4 months
Massage Therapy NC II - 3 months
SATELLITE CCMTC (NORTH) - COURSE
Cellular phone Repair Technician (leading to Consumer Electronics) - 3 months
Basic Computer Operation - 3 months
Refrigeration and Air-conditioning Servicing - 3 months
Dressmaking NC II - 3 months
Fashion Apparel - 3 months
Carpentry - 3 months
Computer Hardware Servicing NC II - 4 months
Shielded Metal Arc Welding - 4 months
Gas Metal Arc Welding - 4 months
Automotive Servicing - 4 months
Consumer Electronics Servicing NC II - 4 months
Electrical Installation and Maintenance - 4 months
Hairdressing NC II - 4 months
Beauty Care - 4 months
Food Processing NC II - 4 months
Commercial Cooking - 4 months
Massage Therapy - 4 months
STEP 1 Inquire for courses offered
SERVICE PROVIDER Lenie Ann Balbin STEP 2 Conduct interview
SERVICE PROVIDER J. Aguilar A. Adornado M. Mejares E. Noguera STEP 3 Submit/ Check requirements SERVICE PROVIDER Karen Perez Evelyn Miranda
STEP 4 Accomplish trainee’s profile SERVICE PROVIDER Karen Perez Evelyn Miranda
STEP 5 Issuance of admission slip SERVICE PROVIDER Jocelyn Aguilar STEP 6 Conduct final briefing of trainees
SERVICE PROVIDER Rey Lantajo Violeta Y. Gonzales (OIC) DURATION 10 to 15 minutes - processing time of enrollees with complete requirements
CALOOCAN CITY CITIZEN’S CHARTER
152
REQUIRED DOCUMENT/S
1. HS Card/ Diploma (photocopy) (at least HS graduates)
2. Barangay Certificate (Original) (Caloocan Residence)
3. Cedula (Photocopy) 4. ID pictures (2 pcs.)
5. Any valid ID (Photocopy) 6. Birth Certificate (Photocopy) 7. Marriage Certificate (Photocopy)
(for married female) 8. Folder (long)
REQUIRED FEES
Miscellaneous fees:
Maintenance fee Uniform ID lamination (*Note: Training expenses are not included)
PhP 100.00 135.00
15.00 PhP 250.00
FRONTLINE SERVICES
LIVELIHOOD OUTREACH TRAINING PROGRAM I. FOOD TRADE
Meat Processing
Fish Processing
Fruits and Vegetables Preservation
Dim sum/ Delicacies
Candy/ Chocolate Making
Salted Eggs
Coffee/ Instant Salabat
Food Seasoning/ Condiments
II. HERBAL PRODUCTS
Acapulco Ointment Herbal Soap
III. SOAP MAKING/ HOME CARE PRODUCTS
Powder Detergent
Dishwashing Liquid
Fabric Conditioner
Perfume and Cologne Making
IV. CANDLE MAKING
V. NOVELTY ITEM – 60 Hours
Christmas Décor Christmas Décor
VI. PRACTICAL SKILLS – 30 Hours
Smocking (Throw Pillow)
Rugs Making
Smocking (Throw Pillow)
Rugs Making
STEP 1 Inquire for courses offered SERVICE PROVIDER Lenie Ann Balbin
STEP 2 Conduct interview SERVICE PROVIDER J. Aguilar A. Adornado J. Aguilar A. Adornado STEP 3 Submit/ Check requirements
CALOOCAN CITY CITIZEN’S CHARTER
153
SERVICE PROVIDER Karen Perez Evelyn Miranda
STEP 4 Accomplish trainee’s profile SERVICE PROVIDER Karen Perez Evelyn Miranda
STEP 5 Issuance of admission slip
SERVICE PROVIDER Jocelyn Aguilar STEP 6 Final briefing of trainees
SERVICE PROVIDER Rey J. Lantajo Violeta Y. Gonzales (OIC) DURATION Processing time of enrollees with complete requirements – 10 to 15 minutes only
REQUIRED DOCUMENT/S
1. HS Card/ Diploma (Photocopy) (at least HS graduates)
2. Barangay Certificate (Original) (Caloocan Residence)
3. Cedula (Photocopy) 4. ID pictures (2 pcs.)
5. Any valid ID (Photocopy) 6. Birth Certificate (Photocopy) 7. Marriage Certificate (Photocopy)
(for married female) 8. Folder (long)
REQUIRED FEES
Miscellaneous fees:
Maintenance fee Uniform ID Lamination (*Note: Training expenses are not included)
PhP 100.00 135.00
15.00 PhP 250.00
CALOOCAN CITY CITIZEN’S CHARTER
154
LIGA NG MGA BARANGAY
FUNCTIONAL STATEMENT: Create an environment that will forge unity among barangays and enable them to become
empowering institutions promoting the welfare of their constituents through effective and morally enlightened governance.
FRONTLINE SERVICE BARANGAY CONCERNS REFERRAL TO CITY DEPARTMENTS STEP 1 Receive documents from barangays
SERVICE PROVIDER Catherine Francisco DURATION 5 minutes
STEP 2 Evaluate concerns of the barangays
SERVICE PROVIDER Mark Anthony M. Dario – EA1 DURATION 2 minutes
STEP 3 Give advises, endorse the matter to concerned city departments SERVICE PROVIDER Mark Anthony M. Dario DURATION 1 hour
STEP 4 Make follow up to concerned city departments SERVICE PROVIDER Dana Marie Danuco- PS
DURATION 7 working Days STEP 5 Ensure that the concerns of the barangays had been addressed SERVICE PROVIDER Dana Marie Danuco
DURATION 15 working days
FRONTLINE SERVICE AMICABLE SETTLEMENTS OF COMPLAINTS BETWEEN BARANGAY OFFICIALS
STEP 1 Receive written complaints
SERVICE PROVIDER Rizalina Gustilo DURATION 5 minutes
STEP 2 Evaluation of the complaint and referral to Liga Directors SERVICE PROVIDER Anne Moralina DURATION 7 days
CALOOCAN CITY CITIZEN’S CHARTER
155
STEP 3 Issue summons to the complainant and respondent for the Justice Committee schedule (after review and verification of the complaint)
SERVICE PROVIDER Rizalina Gustilo DURATION 37 days
STEP 4
Verify affidavits with the Justice Committee composed of Liga ng mga Barangay Settle dispute amicably
SERVICE PROVIDER Directors, Liga ng mga Barangay
DURATION Maximum of 60 days
FRONTLINE SERVICE MOBILIZE BARANGAYS TO ATTEND MAJOR ACTIVITIES CALLED BY THE CITY MAYOR
STEP1 Issue memorandums to barangays
SERVICE PROVIDER Dale Gonzalo Malapitan – Liga President Councilor DURATION 3 days before Activity
STEP 2 Distribute memorandums and inform barangays
SERVICE PROVIDER Dana Marie Danuco DURATION 3 days before Activity
FRONTLINE SERVICE GENERAL ASSEMBLY OF PUNONG BARANGAYS STEP/ PROCEDURE Conduct Quarterly General Assembly of Punong Barangays SERVICE PROVIDER Dale Gonzalo Malapitan (LPC) and Liga Directors
DURATION At least once in 3 months
CALOOCAN CITY CITIZEN’S CHARTER
156
OFFICE FOR THE URBAN POOR
FUNCTIONAL STATEMENT: Implement the comprehensive and integrated urban poor development plan, programs and
strategies of the city designed to enhance the quality of life of city’s marginalized sector.
FRONTLINE SERVICE COMMUNITY MORTGAGE PROGRAM (CMP) - OFFSITE STEP 1 Get application form and list of requirements from the office
STEP 2 Submit all the requirements
SERVICE PROVIDER Medina L. Galacio Feliza P. Lagunsad DURATION Not applicable
STEP 3 Community organizing and project orientation STEP 4 Housing and Land Use Regulatory Board (HLURB) registration
STEP 5 CMP Processing
SERVICE PROVIDER
Shirley Estrellon Elmer delos Santos Alberto D. Ebit Teodoro Alejandrino
Feliza P. Lagunsad Madonna A. Vasayllaje Evelyn G. Gallardo
DURATION 4 – 8 months
STEP 6 Compliance to Social Housing Finance Corporation (SHFC) requirements and findings
SERVICE PROVIDER Shirley Estrellon Romy Sabiniano
Feliza Lagunsad Ma. Dolores Alavarado
DURATION 4 months STEP 7 Assistance to CA until take-out stage
SERVICE PROVIDER Madonna Vasayllaje Alberto Ebit
Elmer delos Santos Evelyn G. Gallardo
DURATION 4 months STEP 8 CMP take-out
SERVICE PROVIDER SHFC
REQUIRED DOCUMENT/S
Application Form
Certificate of Employment and Compensation
Income Tax Return or Affidavit of Income
CALOOCAN CITY CITIZEN’S CHARTER
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Marriage Certificate or Affidavit of Cohabitation
Birth Certificate of children
Certificate of Residency (Barangay Certificate)
3 valid IDs
Certificate of non-real property ownership
Letter of Intent to Buy (from the CA)
Letter of Intent to Sell (from the lot owner)
DURATION Upon evaluation of SHFC REQUIRED FEES None
FRONTLINE SERVICE COMPAINTS/ REQUESTS REGARDING INFORMAL SETTLERS FOR TECHNICAL DIVISION
STEP 1 Received and record submitted complaint/ request SERVICE PROVIDER Imelda S. Mendoza Evangeline Montero
DURATION 2 minutes STEP 2 Interview and assist the complainant STEP 3 Conduct ocular inspection, if necessary
STEP 4 Prepare and submit inspection report and recommendation
SERVICE PROVIDER
Shirley Estrellon Dennis R. Azarcon Madonna Vasayllaje
Teodoro Alejandrino Ma Cecilia F. Sarile Elmer delos Santos
DURATION 30 minutes or 1 day if ocular inspection was conducted
STEP 5 Schedule agenda for deliberation in the Local Inter Agency Committee (LIAC) or Local Housing Board (LHB) regular meeting
STEP 6 Conduct deliberation
SERVICE PROVIDER
Engr. Ma. Numenia I. Obina (OIC) LIAC LHB
Sharon Rose I. Santos Cecilia J. Cruz Shirley Estrellon
DURATION Case dependent
REQUIRED DOCUMENT/S
1. Request/ Complaint letter 2. Tag Number (if censused) 3. Barangay Certificate or proof of residence 4. Evidences/ proof of complaints
CALOOCAN CITY CITIZEN’S CHARTER
158
FRONTLINE SERVICE
ISSUANCE OF CERTIFICATES
CENSUS CERTIFICATE
MERALCO/ MAYNILAD CERTIFICATE
STEP 1 Receive request for the needed certification
STEP 2 Endorse to the Technical Division
STEP 3 Type/ Print certification STEP 4 Type/ Print of certification
STEP 5 Approval and signature
SERVICE PROVIDER Imelda S. Mendoza Anderwin Villarosa
Ma. Imelda Samson Ronita Magtahas
DURATION 5 minutes REQUIRED DOCUMENT/S
1. Request letter 2. Tag Number (if censused) 3. Barangay Certificate or proof of residence 4. Meralco/ Maynilad Application (for Meralco/ Maynilad cert.)
REQUIRED FEES 1. Census Certificate none 2. Meralco/ Maynilad Certification P 30.00
CALOOCAN CITY CITIZEN’S CHARTER
159
OFFICE OF THE CITY ADMINISTRATOR
FUNCTIONAL STATEMENT:
Effectively implement all approved City Plans and Strategies, with the primary aim of service to the people of Caloocan City with the highest standards. ADMINISTRATIVE AND MANAGEMENT DIVISION
FRONTLINE SERVICE QUALITY SERVICE LANE
STEP 1 Receive various Mayor’s issuances, Sanggunian resolutions, BAC resolutions, checks and purchase requests
STEP 2 Review, sort, analyze
PERSON/SRESPONSIBLE Jocelyn G. Bautista
DURATION 2 – 5 minutes
FRONTLINE SERVICE Receive community complaints/ requests and other pertinent communications, City Personnel requests/ suggestions, various clearances (zoning, travel authority, barangay, etc.)
STEP 1
STEP 2 Review, sort, encode, record, endorse
SERVICE PROVIDER
South: Edwin R. Rubio Charlene Y. Rodrigo Editha SM. Mojica
North: Angie P. Basconcillo Sienna B. Sunio Mary Ann Dela Cruz
DURATION 2 - 5 minutes
FRONTLINE SERVICE Links of City Administrator’s Office North and South activities such as special projects, instructions, community concerns and other related activities.
STEP 1
SERVICE PROVIDER
South: Allan Lambojo Al C. Fajardo
North: Angie P. Basconcillo Jorge A. Ramos
DURATION As the need arises
FRONTLINE SERVICE Receive application for terminal and regular leave of personnel, other related personnel correspondences; requests for the use of Gazebo, Bulwagang Katipunan and Function Room; DTR of heads of offices and City Administrator’s office personnel
STEP 1
STEP 2 Review, sort, record, endorse
SERVICE PROVIDER
South: Dr. Erlinda M. Fiesta Rochelle O. Bautista Theresa Sese
North: Angie P. Basconcillo Sienna B. Sunio
DURATION 2 - 5 minutes
CALOOCAN CITY CITIZEN’S CHARTER
160
FRONTLINE SERVICE Receive gasoline consumption and reimbursement
STEP 1
STEP 2 Review, compute, record, endorse
SERVICE PROVIDER Amelita M. Castillo Maribeth M. Aquino
Emmanuel V. Ortiz
DURATION 2 - 5 minutes
FRONTLINE SERVICE Receive various disbursement vouchers for funding approval
STEP 1
STEP 2 Review, sort, verify to the correctness and authenticity of documents received
STEP 3 Record, assign controlled routing slip
STEP 4 Indorse
SERVICE PROVIDER Amelita M. Castillo Maribeth M. Aquino
DURATION 2 - 5 minutes
FRONTLINE SERVICE Review, analyze and draft correspondences
STEP 1
SERVICE PROVIDER Atty. Jem Guinto Dr. Erlinda Fiesta
Angie Basconcillo
DURATION 2 - 5 minutes
FRONTLINE SERVICE Review, approve/ disapprove and sign all processed documents and correspondences STEP 1
SERVICE PROVIDER Engr. Oliver R. Hernandez – City Administrator
DURATION 2 - 5 minutes
FRONTLINE SERVICE Deliver and endorse all approved, reviewed, verified, sorted-out and controlled various documents and correspondences STEP 1
SERVICE PROVIDER
South: Noel Mabalay Enrico Concepcion Nancy Dimacali
North: Sonny A. Casipil Matan F. Gardon
DURATION 5 - 10 minutes
MARKET DIVISION
FRONTLINE SERVICE MONITORING AND EVALUATION
STEP 1
Monitoring - Over pricing, hoarding - Prices - Cleanliness, garbage collection - Peace and order
CALOOCAN CITY CITIZEN’S CHARTER
161
- Sidewalk vendors - Market collections Apprehension and confiscation - Defective weighing scales - Implementation price tag law Dissemination - New rules and regulations - Taxes
SERVICE PROVIDER
Market Inspectors South: Alfredo Galauran Juanito Mendador Miguel Ramos Cesar Del Rosario Jr. Edwin Macabenta
Market Inspectors North: Maj. Arsenio Suma-oy Quirino Matias Sheila Henson Edgar Oracoy Arnold Isuela
DURATION
- Daily - Semi-Annually/ Daily - As the need arises
STEP 2 Receive, compilation and summary preparation of reports
SERVICE PROVIDER
South: Virginia B. De Jesus Ma. Gracia Victoria Ong
North: Maj. Arsenio Suma-oy Sheila Henson
DURATION Daily
STEP 3 Prepare Payroll and Remittances SERVICE PROVIDER Noil Tan Ernesto Gallardo
DURATION Daily
STEP 4
1. Review, disposition, complaints, suggestion, seminars
Direct from vendors
Direct from consumer 2. Request from other government sectors and NGO’s
SERVICE PROVIDER South: Francisco V. Zatarain North: Maj. Arsenio Suma-oy DURATION Daily STEP 5 Brainstorming, results and outputs
SERVICE PROVIDER All Market Personnel DURATION Monthly, Bi-Monthly
STEP 6 Represent City Administrator in meeting or seminar if not available. Act as Focal Person of the Office
SERVICE PROVIDER
South: Francisco V. Zatarain Al C. Fajardo
North: Maj. Arsenio Suma-oy
DURATION As need arises STEP 7 Final action and advice
SERVICE PROVIDER Engr. Oliver R. Hernandez - City Administrator DURATION 2 – 5 minutes
CALOOCAN CITY CITIZEN’S CHARTER
162
OFFICE OF THE CITY VETERINARIAN
MISSION: To carry out all the veterinary measures in keeping healthy domestic animals through
responsible pet ownership and prevention of cruelty to animals and regulate meat, poultry, milk and dairy products for public consumption and be in the frontline of veterinary related activities in the prevention and control of disease outbreaks in animals.
VISION: Take charge of the veterinary services of Caloocan City to ensure the health of the
public through food and meat safety and healthy animals free from veterinary-related diseases.
FRONTLINE SERVICE REDEMPTION OF IMPOUNDED ANIMALS STEP 1 Verify if animal is impounded (check the City Pound in Camarin)
SERVICE PROVIDER Cathy Lapuz Arnel Arcilla STEP 2 If impounded, issue Order of Payment
SERVICE PROVIDER Cathy Lapuz Arnel Arcilla
STEP 3 Pay impounding fee (Treasurer’s Office) STEP 4 Present Official Receipts to Pound Office
SERVICE PROVIDER Owner or Representative (recognized by the animal) STEP 5 Prepare Release Order & Gate Pass
STEP 6 Release of the animal/s
SERVICE PROVIDER Cathy Lapuz Arnel Arcilla
DURATION
Ten (10) minutes (issuance of Order of Payment and release of dog) Note: The payment in the City Treasurer’s Office is not included in the DURATION.
REQUIRED FEE/S P150.00 – Impounding fee Additional P50.00/ day for a maximum of five (5) days
FRONTLINE SERVICE WALK-IN FOR ANTI-RABIES VACCINATION & CONSULTATION STEP 1 Interview the owner and check animal and document (if any) SERVICE PROVIDER Mary Joy Bucao Joseph Daniel Cabaies
STEP 2 For Consultation - recommend procedure and refer to clinic if necessary For Vaccination - administer the needed vaccine
SERVICE PROVIDER Joseph Daniel Cabaies Orlando Dizon Trained Vaccinator STEP 3 Prepare Vaccination Certificate PERSON/S RESPONSIBLE Mary Joy Bucao Joseph Daniel Cabaies Trained Vaccinator STEP 4 Sign Vaccination Certificate SERVICE PROVIDER Teodoro M. Rosales, DVM – City Veterinarian STEP 5 Release Vaccination Certificate SERVICE PROVIDER Mary Joy Bucao Joseph Daniel Cabaies Trained Vaccinator
DURATION
Ten (10) minutes (recording and vaccination and release of vaccination certificate) Note: If the signatory is not available, the vaccination certificate will be released within three (3) days.
REQUIRED FEE/S None
CALOOCAN CITY CITIZEN’S CHARTER
163
FRONTLINE SERVICE REQUEST FOR TURN OVER AND/ OR DISPOSAL OF ANIMALS
STEP 1 Inform the office (either by phone-call at 288-88-11 loc. 2234 or visit the office personally)
SERVICE PROVIDER Concern citizen/ person
STEP 2 Interview the owner and get the details for the requested action and the contact number
SERVICE PROVIDER Mary Joy Bucao Joseph Daniel Cabaies
STEP 3 Pick-up animal
SERVICE PROVIDER Leonel Fuentes
STEP 4 Inform the concerned party
SERVICE PROVIDER Mary Joy Bucao Joseph Daniel Cabaies
DURATION Scheduled within 3 to 5 days depending on the availability of the pound vehicle
REQUIRED FEE/S None
FRONTLINE SERVICE REPORT ON HOT MEAT AND OTHER VETERINARY CONCERNS
STEP 1 Inform the office (either by phone-call at 288-88-11 loc. 2234 or visit the office personally)
SERVICE PROVIDER Concern citizen/ informant
STEP 2 Receive and record the report and inform the Head of office
SERVICE PROVIDER Mary Joy Bucao Joseph Cabaies
STEP 3 Verify and/ or conduct surveillance on hot meat operation and other concerns
SERVICE PROVIDER Raul Galit Alex Espiritu John Timbol
STEP 4 Conduct operation within one (1) week after verification
SERVICE PROVIDER Raul Galit Alex Espiritu John Timbol
STEP 5 Inform the concerned party
SERVICE PROVIDER Raul Galit
DURATION Within 1 week after verification
REQUIRED FEE/S None
CALOOCAN CITY CITIZEN’S CHARTER
164
FRONTLINE SERVICE MASS ANTI-RABIES VACCINATION PER BARANGAY
STEP 1 Receive call on request for mass vaccination and inform the caller to prepare a letter of request addressed to the Honorable Mayor and wait for the confirmation/ schedule from the CRO Office.
SERVICE PROVIDER Mary Joy Bucao
STEP 2 Receive letter of request from CRO Office and advise the same on the availability of anti-rabies vaccine
SERVICE PROVIDER Mary Joy Bucao Joseph Daniel Cabaies
STEP 3 Conduct vaccination as per schedule
SERVICE PROVIDER Orlando Dizon Joseph Cabaies
DURATION Vaccination is from 9:00 AM to 12:00 NN but will be extended in the afternoon depending on the number of dogs
REQUIRED FEE/S None
FRONTLINE SERVICE APPLICATION FOR VETERINARY CLEARANCE FOR MEAT ESTABLISHMENT
STEP 1 Secure Application Form
SERVICE PROVIDER Mary Joy Bucao Romeo Flores Honesto Gutierrez, Jr.
STEP 2 Submit accomplished Application Form including supporting documents: copy of BPLO Application Form, copy of Temporary Sanitary Permit, and picture of establishment
SERVICE PROVIDER Applicant
STEP 3 Prepare and issue Provisional Veterinary Clearance (signed by the City Veterinarian and valid for 30 days) including list of requirements for the Veterinary Clearance
SERVICE PROVIDER Dr. Teodoro M. Rosales Mary Joy Bucao
Romeo Flores Honesto Gutierrez, Jr.
DURATION Transaction is 10-15 minutes
REQUIRED FEE/S None
STEP 4 To obtain Veterinary Clearance: on or before the expiration date of the Provisional Clearance, submit copy of Sanitary Permit, Health Certificate of meat handlers/ butchers
SERVICE PROVIDER Dr. Teodoro M. Rosales Mary Joy Bucao
Romeo Flores Honesto Gutierrez, Jr.
DURATION Note: Issuance of Veterinary Clearance (signed by the City Veterinarian) depends on the result of the actual inspection of the establishment made by the office which will be conducted within the provisional period.
REQUIRED FEE/S None
FRONTLINE SERVICE APPLICATION FOR BUTCHER AND MEAT HANDLER’S LICENSE
STEP 1 Secure Application Form
SERVICE PROVIDER Mary Joy Bucao Romeo Flores Honesto Gutierrez, Jr.
STEP 2 Submit accomplished Application Form including supporting documents: Health Certificate issued by the LGU Physician renewed annually, Drug-Free Certificate, Police Clearance, Barangay Clearance, Certification on
CALOOCAN CITY CITIZEN’S CHARTER
165
Butchers/ Meat Handlers Orientation conducted by NMIS, CVO and other related Agencies.
SERVICE PROVIDER Applicant
STEP 3 Prepare and issue Butcher and/ or Meat Handler’s License in ID Form (signed by the City Veterinarian and valid for 1 year).
SERVICE PROVIDER Dr. Teodoro M. Rosales Mary Joy Bucao
Romeo Flores Honesto Gutierrez, Jr.
DURATION Transaction is 10-15 minutes
REQUIRED FEE/S None
CALOOCAN CITY CITIZEN’S CHARTER
166
OFFICE OF THE SENIOR CITIZENS AFFAIRS
VISION: “An intergenerational city where the senior citizens are prioritized and empowered to
attain functional and graceful aging”.
MISSION: Promotion of functional and graceful aging, envisioning the Administration’s aspiration to prioritize the dignity of man through social support and security for the rights and welfare of senior citizens and their empowerment by developing policies, programs, projects and services ensuring actual fulfillment with or through Local Government Units, Non-Government Organizations, Peoples Organizations, National Government Agencies and other entities of civil society.
FRONTLINE SERVICE APPLICATION FOR NEW OSCA IDENTIFICATION CARD (SOUTH)
STEP 1 Secure Application Form
SERVICE PROVIDER Estrella Jomaquio Erlinda Salazar Susana Minay
STEP 2 Accomplish and sign Application Form
STEP 3 Present Application Form to respective Barangay Captain
SERVICE PROVIDER Applicant
STEP 4 Receive signed Application Form
STEP 5 Issue claim stub for the release of the Senior Citizen’s ID
STEP 6 Schedule Orientation RA 9994
SERVICE PROVIDER Marilyn De Jesus (OIC) Estrella Jomaquio
STEP 7 Process Senior Citizen’s ID Cards
SERVICE PROVIDER Marilyn De Jesus (OIC) Myra B. Reyes
Filipinas Del Carmen Estrella Jomaquio
Erlinda Salazar Susana Minay
STEP 8 Orientation on RA 9994 for Senior Citizens
SERVICE PROVIDER Marilyn De Jesus (OIC)) Domingo C. Bombase, Jr. Filipinas Del Carmen
DURATION 3 Working Days – Emergency Cases (Medical) 1 Day only
REQUIRED DOCUMENTS
1) 2 pcs. 1x1 Pictures (white background) 2) Photocopy of one of the following documents:
Birth Certificate & Marriage Certificate (for female only)
Baptismal Certificate
Marriage Contract
Postal ID
Passport
SSS or GSIS ID
Voter’s ID/ Affidavit
Driver’s License
Police Clearance
Birth Certificate of any 1 of the children
CALOOCAN CITY CITIZEN’S CHARTER
167
FRONTLINE SERVICE APPLICATION FOR NEW OSCA IDENTIFICATION CARD (NORTH)
STEP 1 Secure Application Form
SERVICE PROVIDER Edna Petallo Erlinda Quinto Elsie Escultura
STEP 2 Accomplish and sign Application Form
STEP 3 Present Application Form to respective Barangay Captain
SERVICE PROVIDER Applicant
STEP 4 Receive signed Application Form
STEP 5 Issue claim stub for the release of the Senior Citizen’s ID
STEP 6 Schedule Orientation RA 9994
SERVICE PROVIDER Marilyn De Jesus (OIC), Jr. Gilda L. Agpasa Jane S. Bello Melecia T. Aguinaldo
STEP 7 Process Senior Citizen’s ID Cards
SERVICE PROVIDER Marilyn De Jesus (OIC), Jr. Gilda, Jane, Mel, Jhong, Laura, Cherie, Lino, Edna, Jimmy, Digna, Elsie, Marife, Jean
STEP 8 Orientation on RA 9994 for senior citizens
SERVICE PROVIDER All social workers and Eugenio H. Notario, Jr. (OIC)
DURATION 3 Working Days – Emergency Cases (Medical) 1 Day Only
REQUIRED DOCUMENTS
1) 2 pcs. 1x1 Pictures (white background) 2) Photo copy of one of the following documents:
Birth Certificate & Marriage Certificate (For female only)
Baptismal Certificate
Marriage Contract
Postal ID
Passport
SSS or GSIS ID
Voter’s ID/ Affidavit
Driver’s License
Police Clearance
Birth Certificate of any 1 of the children
CALOOCAN CITY CITIZEN’S CHARTER
168
OFFICE OF THE VICE MAYOR
MISSION: To formulate an impartial and effective laws towards uplifting the lives of its citizenry.
VISION: Foreseeing the people of Caloocan as distinctly all GOD fearing, disciplined, with strong desire to help one another.
FRONTLINE SERVICE COMPLAINTS FOR AGENDA UNDER “OTHER MATTERS” STEP 1 Receive complaints/ grievances from barangays, individuals, etc.
SERVICE PROVIDER Vice Mayor Macario E. Asistio III - Presiding Officer
STEP 2
Endorsement of said complaint/s to Sangguniang Panlungsod/ Maj. Floor Leader for consideration/ enrollment to Session Agenda.
Submission of 18 copies of the said complaint for attachment to the Agenda.
STEP 3 1st Reading/ Referral to committee for further investigation (hearing) SERVICE PROVIDER Sangguniang Panlungsod Secretariat to committee concerned DURATION 1 week
STEP 4 Submit the outcome of the investigation thru a Committee Report to the Sangguniang Panlungsod Secretariat
STEP 5 Inclusion of said Committee Report for agenda to the next regular session
STEP 6 Resolution of the City Council
FRONTLINE SERVICE ANTI-DRUG CAMPAIGN SERVICE PROVIDER Virginia Alegado Rhodora Columbano Elizabeth Bade
STEP 1
Interview the Parents of the Drug Dependent as to their willingness to commit the patient to a rehabilitation center upon identification of the latter’s extent of addiction
DURATION 1 day
REQUIRED DOCUMENTS
Certificate of Drug Dependency issued by the Department of Health or Dangerous Drugs Board accredited Physician.
A petition for voluntary submission filed at the Regional Trial Court in the area where the individual is residing.
Court order or Voluntary Submission for treatment and rehabilitation for a drug dependent.
Chest X-ray result showing no findings of any contagious disease.
For residents under 35 years old and up, an ECG result showing that the subject dependent is able to withstand treatment.
For women, pregnancy test with a negative result.
STEP 2 Secure the documents required to commit the drug dependent to the rehabilitation center
AGENCIES RESPONSIBLE Department Of Health; Regional Trial Court of residence’s jurisdiction
DURATION Varies on the completion time of the documents required
STEP 3 Secure the assistance of the police (to escort the drug dependent to the rehabilitation)
SERVICE PROVIDER Caloocan City Police Department
STEP 4 Commit the drug dependent to the rehabilitation center
CALOOCAN CITY CITIZEN’S CHARTER
169
PARKS AND RECREATION SERVICES
VISION: The City Government of Caloocan is committed to preserve the beauty of our
environment by improving and developing parks and playgrounds in every barangay. We are also persistent to lessen the impact of pollution through greening and tree planting activities for the sake of the next generation. MISSION: Embark the development by landscaping open spaces into parks and maintaining and enhancing the existing playgrounds and its facilities.
FRONTLINE SERVICE VEGETABLE SEED DISTRIBUTION STEP 1 Submit letter of request
SERVICE PROVIDER Juanito R. Alba
STEP 2 Procure vegetable seeds to recipient DURATION 2 minutes
REQUIRED DOCUMENT/S None REQUIRED FEES None
FRONTLINE SERVICE URBAN GARDENING DEMONSTRATION STEP 1 Submit letter of request
SERVICE PROVIDER Juanito R. Alba STEP 2 Assign date for demonstration DURATION 5 days
REQUIRED DOCUMENT/S None REQUIRED FEES None
FRONTLINE SERVICE LIVESTOCK AND AQUACULTURE DEMONSTRATION STEP 1 Submit letter of request
SERVICE PROVIDER Yvonne Shirnie G. Tejero STEP 2 Assign date for demonstration
DURATION 5 days
REQUIRED DOCUMENT/S None REQUIRED FEES None
FRONTLINE SERVICE USE OF GLORIETATALA STEP 1 Submit letter of request
SERVICE PROVIDER Jesse V. Acenas STEP 2 Identify venue and date DURATION 1 -5 days
REQUIRED DOCUMENT/S None REQUIRED FEES PhP 100/hour
CALOOCAN CITY CITIZEN’S CHARTER
170
EXECUTIVE DIRECTION
PUBLIC INFORMATION DIVISION
FUNCTIONAL STATEMENT: Provide and disseminate to the public relevant and pertinent information and other forms of campaign on the programs and projects of the Caloocan City Government through all forms of media in order to bridge the communication gap and serve as an arm for mobilization, manned by dedicated and competent staff working harmoniously with the local Chief Executive towards a common goal of achieving a productive, self-reliant, educated and well-informed citizenry.
FRONTLINE SERVICE INFORMATION AND RESEARCH FACILITATION
STEP/ PROCEDURE The researcher is required to submit the needed information indicating complete name and purpose for the research on a letter-sized bond paper.
SERVICE PROVIDER Information Officer
REQUIRED DOCUMENT/S Valid identification card
DURATION Depends on the size of data/ material being requested REQUIRED FEES None (photocopying cost is shouldered by the client)
FRONTLINE SERVICE
PROVISION OF RESEARCH MATERIALS, PAMPHLETS, COMMUNITY PAPER AND DATABASE INFORMATION TO PRIVATE SECTORS, GOVERNMENT AGENCIES, NON-GOVERNMENT ORGANIZATIONS, STUDENTS AND THE ACADEME
STEP/ PROCEDURE Provide the documents to be photocopied as per request of the researcher SERVICE PROVIDER Officer of the Day
REQUIRED DOCUMENT/S Valid identification card DURATION Depends on the size of data/ material being requested REQUIRED FEES None (photocopying cost is shouldered by the client)
FRONTLINE SERVICE DIGITAL PHOTOGRAPHY DOWNLOADING/ COPYING
STEP/ PROCEDURE Receive letter of request indicative of the photographs and other information relative to the material needed
SERVICE PROVIDER Ariel Cagadas Julio del Valle REQUIRED DOCUMENT/S Valid identification card DURATION Depends on the size of data/ material being requested
REQUIRED FEES None (Client will provide the USB/ flash drive, blank CD or DVD)
FRONTLINE SERVICE PROVISION OF COPY OF VIDEO FOOTAGES/ LAYOUTS
STEP/ PROCEDURE Receive letter of request indicative of the needed video footages and/ or layout design and the purpose thereof.
SERVICE PROVIDER Leonille Arcenal Cesar Cauilan REQUIRED DOCUMENT/S Valid identification card
DURATION Depends on the size of data/ material being requested REQUIRED FEES None (Client will provide the USB/ flash drive, blank CD or DVD)
CALOOCAN CITY CITIZEN’S CHARTER
171
SANGGUNIANG PANLUNGSOD
MISSION: The office of the Sangguniang Panlungsod is the one tasked to legislate all Proposed Ordinances and Resolutions of the City affecting all Caloocan City residents, tourists, passersby, and other people doing business in Caloocan City, or national laws requiring local cooperation; the primary coordinating center for all national, regional and local development efforts; and the administering and supervising office in Caloocan City for the introduction of programs and projects requiring approval of the august body designed to improved, enhance and maintain the social, economic, cultural and environmental aspect of the Caloocan City’s way of life in the form of business and aspirations. VISION: In the pursuit of this mission, the Office of the Sangguniang Panlungsod shall adhere to the principle of perseverance, dedication and loyalty to public service in order to achieve efficient and effective implementing strategies, workable end results, coordinating, and linkage mechanism; and an honest, humane and dedicated political machinery with a dynamic and dedicated leadership towards the achievement of peace, harmony and progress in the midst of chaos, diversity and poverty.
FRONTLINE SERVICE LETTER OF REQUEST TO THE SECRETARY FOR APPROVAL
STEP 1 Receive documents/ request letter STEP 2 Copies of proposed & approved ordinance request
SERVICE PROVIDER Remedios Cabalu Carmencita Lazaro
Maria Luisa Benedito
DURATION 5 to 10 minutes REQUIRED FEES None
FRONTLINE SERVICE AGENDA PREPARATION
STEP 1 Evaluate proposed resolutions and ordinances, barangay budget, barangay complaints & other petition matters for inclusion in agenda preparation
SERVICE PROVIDER Carmelo Alcedo Jing Gonzales DURATION 30 minutes
STEP 2 Submit to the majority floor leader pertinent documents for agenda preparation
SERVICE PROVIDER Carmelo Alcedo Jing Gonzales DURATION 2 days REQUIRED DOCUMENT/S Proposed resolution/ ordinance, barangay budget, letter of request, etc.
REQUIRED FEES None
FRONTLINE SERVICE SUBMIT TO THE OFFICE OF THE SECRETARY APPROVED ORDINANCE/ RESOLUTION
STEP 1 Affix signature of the members of the City Council SERVICE PROVIDER Carmelo Alcedo Jing Gonzales
DURATION 1 day after approval
REQUIRED DOCUMENT/S Approved ordinance/ resolution REQUIRED FEES None
CALOOCAN CITY CITIZEN’S CHARTER
172
FRONTLINE SERVICE SUBMISSION TO THE SECRETARY TO THE MAYOR ALL APPROVED ORDINANCE/ RESOLUTION
SERVICE PROVIDER Lorenzo O. Sunga, Jr. Ma. Victoria Gonzales
DURATION 30 minutes after collation of approved resolutions/ ordinances REQUIRED DOCUMENT/S Approved ordinance/ resolution
REQUIRED FEES None
FRONTLINE SERVICE SUBMISSION TO THE SANGGUNIAN SECRETARY JOURNAL & MINUTES FOR APPROVAL
SERVICE PROVIDER Helen G. Ng DURATION 3 days REQUIRED DOCUMENT/S Approved journals and minutes
REQUIRED FEES None
CALOOCAN CITY CITIZEN’S CHARTER
173
DEPARTMENT OF PUBLIC SAFETY AND TRAFFIC MANAGEMENT
TRAFFIC ADJUDICATION BOARD DIVISION
FUNCTIONAL STATEMENT: To ensure equal rights among Traffic Officials and Motorists
FRONTLINE SERVICE TRAFFIC COMPLAINTS AND CONTEST OF VIOLATIONS
STEP 1 Receive/ Evaluate the written protest filed by apprehended person SERVICE PROVIDER Oscar Mañas Arnold Cudia Ernesto M. Corpuz
STEP 2 Determine the facts of the case
SERVICE PROVIDER Oscar Mañas Arnold Cudia Ernesto M. Corpuz
STEP 3 Request for the presence of the apprehending officer if further clarification is necessary
SERVICE PROVIDER Oscar Mañas Arnold Cudia Ernesto M. Corpuz
STEP 4 Conduct hearing SERVICE PROVIDER Oscar Mañas Arnold Cudia Ernesto M. Corpuz
STEP 5 Review of written resolution SERVICE PROVIDER SOIII Benito Go SOIV Bernie V. Manlapig
STEP 6 Approve/ Disapprove case resolution
SERVICE PROVIDER Hilario C. Castro, Chairman, DPSTM Adjudication Board DURATION 2 to 3 working days
REQUIRED DOCUMENT/S 8. UOVR – Unified Ordinance Violation Receipt 9. Other documents depending on the protest
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UNIVERSITY OF CALOOCAN CITY
FUNCTIONAL STATEMENT: Maintain and support an adequate system of tertiary education that will promote the economic growth of the country, strengthen the character of well-being of its graduates as productive members of the community.
FRONTILE SERVICE ENROLLMENT FOR OLD STUDENTS STEP 1 Secure Adviser’s Form
SERVICE PROVIDER Department Heads REQUIRED DOCUMENT/S 1. Class cards 2. Summary of grades
STEP 2 Secure Order of Payment
REQUIRED DOCUMENTS 1. Adviser’s Form 2. Permit
3. School ID 4. Last Registration Form
STEP 3 Payment of tuition fee
SERVICE PROVIDER City Treasurer’s Office Personnel (Caloocan City Hall) REQUIRED DOCUMENT Order of Payment STEP 4 Present Office Receipt to secure Registration Form
SERVICE PROVIDER M.I.S Personnel REQUIRED DOCUMENT/S 1. Adviser’s Form 2. Tuition fee receipt
STEP 5 Submission of Registration Form
SERVICE PROVIDER Registrar’s Office Personnel
REQUIRED DOCUMENTS
1. Tuition fee, Crossroad, SSC, insurance receipts
2. Adviser’s Form 3. 2x2 ID picture
4. Registration Form 5. Chest X-ray and Medical
Certificate, if required
REQUIRED FEES
Tuition fees for undergraduate students per semester:
Caloocan City Residents
Twenty one (21) units and below In excess of twenty one (21) units
P 630.00 30.00
Non-Caloocan City Residents
Twenty one (21) units and below In excess of twenty one (21) units
P 2,500.00 100.00
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REQUIRED FEES
Masteral Degree
Caloocan Residents Non-Caloocan Residents
P 100.00 200.00
FRONTILE SERVICE ENROLMENT FOR NEW STUDENTS
STEP 1 Orientation
SERVICE PROVIDER Guidance Counselor
REQUIRED DOCUMENT Passer’s slip
STEP 2 Secure Adviser’s Form and interview slip
SERVICE PROVIDER Department Head
REQUIRED DOCUMENT Passer’s slip
STEP 3 Submission of original requirements
SERVICE PROVIDER Registrar’s Office Personnel
REQUIRED DOCUMENTS
High School Card (F-138)/ Honorable Dismissal and Certification of Grades (for Transferee)
Good Moral Certificate
NSO Birth Certificate
Latest Voter’s Certificate of the parents or applicant
2x2 Latest picture (2 copies)
Elementary Diploma
Medical Examination (Chest X-ray & Physical Examination from any reputable government hospital)
Passer’s slip
1 pc. of long brown envelop
1 pc. of long white mailing envelop
2 pcs. Of mailing stamps *NOTE: All requirements submitted to the Registrar’s Office are considered records and property of the University.
STEP 4 Secure Order of Payment
SERVICE PROVIDER Accounting Office Personnel
REQUIRED DOCUMENTS 1. Checklist 2. Adviser’s Form
STEP 5 Payment of tuition fee
SERVICE PROVIDER City Treasurer’s Office Personnel (Caloocan City Hall)
REQUIRED DOCUMENT Order of Payment
STEP 6 Present Official Receipt (OR) to secure Registration From
SERVICE PROVIDER M.I.S Personnel
REQUIRED DOCUMENTS 1. Adviser’s Form 2. Tuition fee receipt STEP 7 Submission of Registration Form SERVICE PROVIDER Registrar’s Office Personnel
REQUIRED DOCUMENTS Tuition fee, Crossroad, SSC, insurance receipts Adviser’s Form, Registration Form, 2x2 ID picture
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Caloocan City Residents
Twenty one (21) units and below In excess of twenty one (21) units
P 630.00 30.00
Non-Caloocan City Residents
Twenty one (21) units and below In excess of twenty one (21) units
P 2,500.00 100.00
FRONTILE SERVICE
PROCUREMENT OF SCHOOL RECORDS
Transcript of Records
Diploma
Certification
Good Moral Certificate
Honorable Dismissal
STEP 1 Secure document request slip
SERVICE PROVIDER Registrar’s Office Personnel
REQUIRED DOCUMENT School ID STEP 2 Secure Order of Payment
SERVICE PROVIDER Accounting Office Personnel REQUIRED DOCUMENTS 1. School ID 2. Document request slip STEP 3 Payment of requested document/s
SERVICE PROVIDER City Treasurer’s Office Personnel ( Caloocan City Hall) REQUIRED DOCUMENT Order of Payment
STEP 4 Present Official Receipt to secure Clearance Form (fill out the form and request the signature of the Deans/ Department Heads)
SERVICE PROVIDER Registrar’s Office Personnel REQUIRED DOCUMENTS 1. Official Receipt 2. School ID
STEP 5 Submit Clearance Form and receive release schedule slip SERVICE PROVIDER Registrar’s Office Personnel DURATION Two (2) Weeks
REQUIRED DOCUMENT/S 1. Clearance Form 2. Official Receipt
3. School ID
REQUIRED
Transcript of Records First two (2) pages In excess of two (2) pages Diploma Certification of any document Clearance fee Honorable Dismissal
P 20.00
10.00 100.00 15.00 15.00 30.00
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FRONTILE SERVICE SECURE COMPLETION FORM
STEP 1 Verification of grades (midterm & final grade)
SERVICE PROVIDER Registrar’s Office Personnel REQUIRED DOCUMENT/S 1. School ID 2. Registration Form
STEP 2 Secure Order of Payment SERVICE PROVIDER Accounting Office Personnel
REQUIRED DOCUMENTS 1. School ID 2. Document requested slip issued by the Registrar’s Office
STEP 3 Payment of Completion Form fee SERVICE PROVIDER City Treasurer’s Office Personnel (Caloocan City Hall)
REQUIRED DOCUMENT Order of Payment
STEP 4 Present Official Receipt (OR) to secure Completion Form and fill out the form (follow steps written in the Completion Form)
SERVICE PROVIDER Registrar’s Office Personnel
REQUIRED DOCUMENT/S 1. Completion Form receipt 2. School ID
3. Verification slip
REQUIRED FEES Completion fee for any incomplete grades P 30.00
FRONTLINE SERVICE SECURE LEAVE OF ABSENCE FORM
STEP 1 Secure Leave of Absence
SERVICE PROVIDER Registrar’s Office Personnel
REQUIRED DOCUMENTS 1. School ID 2. Registration Form
STEP 2 Fill out and submit the Form for Approval
SERVICE PROVIDER Registrar’s Office Personnel
REQUIRED DOCUMENTS 1. Leave Absence Form 2. School ID
3. Registration Form
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PROCEDURE FOR FILING COMPLAINTS
Individuals may convey their complaints, requests for services, or suggestions on all aspects of the city government operations through text messaging or e-mail.
THROUGH e-mail OR FACEBOOK ACCOUNT
1. Send Complaint/Suggestion
Send an e-mail to the office concerned (please refer to the city government directory for a list of e-mail addresses) or to e-mail Address: http://www.caloocan.gov.ph or to Facebook account:
Furnish the city mayor a copy of your e-mail and send to .This is recommended for monitoring purposes.
2. Action on Complaint/ Suggestion
The city mayor, city government offices and the Information Technology Services check their e-mails at least once a day.
The city mayor calls the attention of the office concerned and coordinates efforts to address the complaint/ suggestion.
THROUGH TEXT MESSAGE
1. Send Complaint/ Suggestion
Send your message to 0943-2653886. Your message will be routed to the city
government’s dedicated SMS server.
If you are requesting for a service, please include your name and address in the text message. Doing so will allow the city government to attend to your request sooner.
2. Message Acknowledgement
You will receive a pre-composed message from the city government to acknowledge receipt of your complaint or suggestion.
3. Action on Complaint/ Suggestion
The city government’s SMS server forwards all messages to the central receiving at the Office of the City Mayor.
The designated personnel from the Office of the City Mayor forward the message to the concerned department/ office and coordinates efforts to address the same.
Threads of all received messages, as well as office replies, are kept to monitor whether action on complaints and suggestions had already been taken.
HOTLINE NUMBER 288-5716
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APPENDIX A
ANTI-RED TAPE ACT OF 2007
REPUBLIC ACT No. 9485 AN ACT TO IMPROVE EFFICIENCY IN THE DELIVERY OF GOVERNMENT SERVICE TO THE PUBLIC BY REDUCING BUREAUCRATIC RED TAPE, PREVENTING GRAFT AND CORRUPTION, AND PROVIDING PENALTIES THEREFOR Be it enacted by the Senate and the House of Representatives of the Philippines in
Congress assembled: SECTION 1. Short Title. - This Act shall be known as the "Anti-Red Tape Act of 2007". SECTION 2. Declaration of Policy. - It is hereby declared the policy of the State to promote integrity, accountability, proper management of public affairs and public property as well as to establish effective practices aimed at the prevention of graft and corruption in government. Towards this end, the State shall maintain honesty and responsibility among its public officials and employees, and shall take appropriate measures to promote transparency in each agency with regard to the manner of transacting with the public, which shall encompass a program for the adoption of simplified procedures that will reduce red tape and expedite transactions in government. SECTION 3. Coverage - This Act shall apply to all government offices and agencies including local government units and government-owned or controlled corporations that provide frontline services as defined in this Act. Those performing judicial, quasi-judicial and legislative functions are excluded from the coverage of this Act. SECTION 4. Definition of Terms. - As used in this Act, the following terms are defined as follows:
a. "Simple Transactions" refer to requests or applications submitted by clients of a government office or agency which only require ministerial actions on the part of the public officer or employee, or that which present only inconsequential issues for the resolution by an officer or employee of said government office.
b. "Complex Transactions" refer to requests or applications submitted by clients of a
government office which necessitate the use of discretion in the resolution of complicated issues by an officer or employee of said government office, such transaction to be determined by the office concerned.
c. "Frontline Service" refers to the process or transaction between clients and
government offices or agencies involving applications for any privilege, right,
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permit, reward, license, concession, or for any modification, renewal or extension of the enumerated applications and/ or requests which are acted upon in the ordinary course of business of the agency or office concerned.
d. "Action" refers to the written approval or disapproval made by a government office
or agency on the application or request submitted by a client for processing. e. "Officer or Employee" refers to a person employed in a government office or
agency required to perform specific duties and responsibilities related to the application or request submitted by a client for processing.
f. "Irrelevant requirement" refer to any document or performance of an act not directly
material to the resolution of the issues raised in the request or needed in the application submitted by the client.
g. "Fixer" refers to any individual whether or not officially involved in the operation of
a government office or agency who has access to people working therein, and whether or not in collusion with them, facilitates speedy completion of transactions for pecuniary gain or any other advantage or consideration.
SECTION 5. Reengineering of Systems and Procedures. - All offices and agencies which provide frontline services are hereby mandated to regularly undertake time and motion studies, undergo evaluation and improvement of their transaction systems and procedures and re-engineer the same if deemed necessary to reduce bureaucratic red tape and processing time.
SECTION 6. Citizen's Charter. - All government agencies including departments, bureaus, offices, instrumentalities, or government-owned and/ or controlled corporations, or local government or district units shall set up their respective service standards to be known as the Citizen's Charter in the form of information billboards which should be posted at the main entrance of offices or at the most conspicuous place, and in the form of published materials written either in English, Filipino, or in the local dialect, that detail:
a) The procedure to obtain a particular service; b) The SERVICE PROVIDER for each step; c) The maximum time to conclude the process; d) The document/s to be presented by the customer, if necessary; e) The amount of fees, if necessary; and f) The procedure for filing complaints.
SECTION 7. Accountability of the Heads of Offices and Agencies. - The head of the office or agency shall be primarily responsible for the implementation of this Act and shall be held accountable to the public in rendering fast, efficient, convenient and reliable service.
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All transactions and processes are deemed to have been made with the permission or clearance from the highest authority having jurisdiction over the government office or agency concerned. SECTION 8. Accessing Frontline Services. -The following shall be adopted by all government offices and agencies:
A. Acceptance of Applications and Request –
1) All officers or employees shall accept written applications, requests, and/ or documents being submitted by clients of the office or agencies.
2) The responsible officer or employee shall acknowledge receipt of such
application and/ or request by writing or printing clearly thereon his/ her name, the unit where he/ she is connected with, and the time and date of receipt.
3) The receiving officer or employee shall perform a preliminary assessment of the
request so as to promote a more expeditious action on requests. B. Action of Offices –
a) All applications and/ or requests submitted shall be acted upon by the assigned
officer or employee during the period stated in the Citizen's Charter which shall not be longer than five working days in the case of simple transactions and ten (10) working days in the case of complex transactions from the date the request or application was received. Depending on the nature of the frontline services requested or the mandate of the office or agency under unusual circumstances, the maximum time prescribed above may be extended. For the extension due to nature of frontline services or the mandate of the office or agency concerned the period for the delivery of frontline services shall be indicated in the Citizen's Charter. The office or agency concerned shall notify the requesting party in writing of the reason for the extension and the final date of release for the extension and the final date of release of the frontline service/s requested.
b) No application or request shall be returned to the client without appropriate
action. In case an application or request is disapproved, the officer or employee who rendered the decision shall send a formal notice to the client within five working days from the receipt of the request and/or application, stating therein the reason for the disapproval including a list of specific requirement/s which the client failed to submit.
c) Denial of Request for Access to Government Service - Any denial of request for
access to government service shall be fully explained in writing, stating the name of the person making the denial and the grounds upon which such denial is
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based. Any denial of request is deemed to have been made with the permission or clearance from the highest authority having jurisdiction over the government office or agency concerned.
d) Limitation of Signatories - The number of signatories in any document shall be
limited to a maximum of five signatures which shall represent officers directly supervising the office or agency concerned.
e) Adoption of Working Schedules to Serve Clients - Heads of offices and agencies
which render frontline services shall adopt appropriate working schedules to ensure that all clients who are within their premises prior to the end of official working hours are attended to and served even during lunch break and after regular working hours.
f) Identification Card - All employees transacting with the public shall be provided
with an official identification card which should be visibly worn during office hours.
g) Establishment of Public Assistance/ Complaints Desk - Each office or agency
shall establish a public assistance/ complaints desk in all their offices. SECTION 9. Automatic Extension of Permits and Licenses. - If a government office or agency fails to act on an application and/ or request for renewal of a license, permit or authority subject for renewal within the prescribed period, said permit, license or authority shall automatically be extended until a decision or resolution is rendered on the application for renewal: Provided, That the automatic extension shall not apply when the permit, license, or authority covers activities which pose danger to public health, public safety, public morals or to public policy including, but not limited to, natural resource extraction activities. SECTION 10. Report Card Survey. - All offices and agencies providing frontline services shall be subjected to a Report Card Survey to be initiated by the Civil Service Commission, in coordination with the Development Academy of the Philippines, which shall be used to obtain feedback on how provisions in the Citizen's Charter are being followed and how the agency is performing.
The Report Card Survey shall also be used to obtain information and/ or estimates of hidden costs incurred by clients to access frontline services which may include, but is not limited to, bribes and payment to fixers.
A feedback mechanism shall be established in all agencies covered by this Act and the results thereof shall be incorporated in their annual report.
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SECTION 11. Violations. - After compliance with the substantive and procedural due process, the following shall constitute violations of this Act together with their corresponding penalties:
A. Light Offense – 1. Refusal to accept application and/ or request within the prescribed period
or any document being submitted by a client;
2. Failure to act on an application and/ or request or failure to refer back to the client a request which cannot be acted upon due to lack of requirement/s within the prescribed period;
3. Failure to attend to clients who are within the premises of the office or
agency concerned prior to the end of official working hours and during lunch;
4. Failure to render frontline services within the prescribed period on any
application and/ or request without due cause;
5. Failure to give the client a written notice on the disapproval of an application or request; and
6. Imposition of additional irrelevant requirements other than those listed in the
first notice. Penalties for light offense shall be as follows: 1. First Offense - Thirty (30) days suspension without pay and mandatory attendance
in Values Orientation Program; 2. Second Offense - Three (3) months suspension without pay; and 3. Third Offense - Dismissal and perpetual disqualification from public service.
B. Grave Offense - Fixing and/ or collusion with fixers in consideration of economic
and/or other gain or advantage.
Penalty -Dismissal and perpetual disqualification from public service. SECTION 12. Criminal Liability for Fixers. - In addition to Sec. 11 (b), fixers, as defined in this Act, shall suffer the penalty of imprisonment not exceeding six years or a fine not less than Twenty Thousand Pesos (P20,000.00) but not more than Two Hundred Thousand Pesos (P200,000.00) or both fine and imprisonment at the discretion of the court.
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SECTION 13. Civil and Criminal Liability, Not Barred. -The finding of administrative liability under this Act shall not be a bar to the filing of criminal, civil or other related charges under existing laws arising from the same act or omission as herein enumerated. SECTION 14. Administrative Jurisdiction - The administrative jurisdiction on any violation of the provisions of this Act shall be vested in either the Civil Service Commission (CSC), the Presidential Anti-Graft Commission (PAGC) or the Office of the Ombudsman as determined by appropriate laws and issuances. SECTION 15. Immunity; Discharge of Co-Respondent/ Accused to be a Witness. - Any public official or employee or any person having been charged with another under this Act and who voluntarily gives information pertaining to an investigation or who willingly testifies therefore, shall be exempt from prosecution in the case/s where his/ her information and testimony are given. The discharge may be granted and directed by the investigating body or court upon the application or petition of any of the respondent/ accused-informant and before the termination of the investigation: Provided, that:
a) There is absolute necessity for the testimony of the respondent/ accused informant whose discharge is requested;
b) There is no other direct evidence available for the proper prosecution of the offense
committed, except the testimony of said respondent/ accused-informant; c) The testimony of said respondent/ accused-informant can be substantially
corroborated in its material points; d) The respondent/accused-informant has not been previously convicted of a crime
involving moral turpitude; and e) Said respondent/ accused-informant does not appear to be the guiltiest. Evidence
adduced in support of the discharge shall automatically form part of the records of the investigation. Should the investigating body or court deny the motion or request for discharge as a witness, his/ her sworn statement shall be inadmissible as evidence.
SECTION 16. Implementing Rules and Regulations. - The Civil Service Commission in coordination with the Development Academy of the Philippines (DAP), the Office of the Ombudsman and the Presidential Anti-Graft Commission (PAGC) shall promulgate the necessary rules and regulations within ninety (90) days from the effectivity of this Act. SECTION 17. Separability Clause. - If any provision of this Act shall be declared invalid or unconstitutional, such declaration shall not affect the validity of the remaining provisions of this Act.
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SECTION 18. Repealing Clause. - All provisions of laws, presidential decrees, letters of instruction and other presidential issuances which are incompatible or inconsistent with the provisions of this Act are hereby deemed amended or repealed. SECTION 19. Effectivity. -This Act shall take effect within fifteen (15) days following its publication in the Official Gazette or in two (2) national newspapers of general circulation. Approved: (Sgd.) JOSE C. DE VENECIA JR. (Sgd.) MANNY B. VILLAR Speaker of the House of Representatives President of the Senate
This Act which is a consolidation of Senate Bill No. 2589 and House Bill No. 3776 was
finally passed by the Senate and the House of Representatives on February 8, 2007 and February 20, 2007 respectively. (Sgd.) ROBERTO P. NAZARENO (Sgd.) OSCAR G. YABES Secretary General, House of Representatives Secretary of Senate (Sgd.) GLORIA MACAPAGAL-ARROYO President of the Philippines Approved: June 2, 2007
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APPENDIX B
IMPLEMENTING RULES AND REGULATIONS Republic Act No. 9485 (Anti-Red Tape Act of 2007) x--------------------------------------------------------------------------x
RESOLUTION No. 081471
WHEREAS, Article II, Section 27 of the Constitution provides that the State shall maintain honesty and integrity in the public service and shall take positive and effective measures against graft and corruption;
WHEREAS, there is an urgent need to establish an effective system that will eliminate bureaucratic red tape, avert graft and corrupt practices and improve the efficiency of delivery of government frontline services;
WHEREAS, in response to the urgent need to eliminate red tape and improve frontline service delivery, the Thirteenth Congress enacted on June 2, 2007 Republic Act No.9485, otherwise known as the “Anti-Red Tape Act of 2007;”
WHEREAS, RA No. 9485 aims to promote transparency in government with regard to the manner of transacting with the public by requiring each agency to simplify frontline service procedures, formulate service standards to observe in every transaction and make known these standards to the client;
WHEREAS, Section 16 of the same law mandates the Civil Service Commission, in coordination with the Development Academy of the Philippines (DAP), the Office of the Ombudsman (OMB) and the Presidential Anti-Graft Commission (PAGC), to promulgate the necessary rules and regulations to implement said Act;
WHEREAS, the CSC together with the DAP, OMB and PAGC, conducted a series of consultative meetings with various stakeholders to gather comments and recommendations as well as to discuss possible issues in the implementation of the “Anti-Red Tape Act of 2007;”
NOW THEREFORE, the Commission RESOLVES to adopt the implementing rules and regulations of RA No. 9485, as follows: RULE I. COVERAGE SECTION 1. These Rules shall apply to all government offices and agencies including local government units and government-owned or controlled corporations with or without original charter that provide frontline services as defined in the Act. Those performing
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judicial, quasijudicial and legislative functions are excluded from the coverage of the Act, however, their respective frontline services are deemed included. RULE II. INTERPRETATION SECTION 1. These Rules shall be interpreted in the light of the Declaration of Policy found in Section 2 of the Act: “It is hereby declared the policy of the State to promote integrity, accountability, proper management of public affairs and public property as well as to establish effective practices aimed at the prevention of graft and corruption in government. Towards this end, the State shall maintain honesty and responsibility among its public officials and employees, and shall take appropriate measures to promote transparency in each office or agency with regard to the manner of transacting with the public, which shall encompass a program for the adoption of simplified procedures that will reduce red tape and expedite transactions in government.” SECTION 2. Definition of Terms. For purposes of these Rules, the following terms shall mean:
a) “Action” refers to the written approval or disapproval made by a government office or agency on the application or request submitted by a client for processing.
b) “Citizen’s Charter” refers to an official document, a service standard, or a pledge, that communicates, in simple terms, information on the services provided by the government to its citizens. It describes the step-by-step procedure for availing a particular service, and the guaranteed performance level that they may expect for that service.
c) “Citizen” with reference to the Citizen’s Charter refers to the clients whose interests and values are addressed by the Citizen’s Charter and, therefore, includes not only the citizens of the Republic of the Philippines, but also all the stakeholders, including but not limited to, users, beneficiaries, other government offices and agencies, and the transacting public.
d) “Complex Transactions” refers to requests or applications submitted by clients of a government office which necessitate the use of discretion in the resolution of complicated issues by an officer or employee of said government office, such transaction to be determined by the office concerned.
e) “Fixer” refers to any individual whether or not officially involved in the operation of a government office or agency who has access to people working therein and whether or not in collusion with them, facilitates speedy completion of transactions for pecuniary gain or any other advantage or consideration.
f) “Fixing” refers to the act that involves undue facilitation of transactions for pecuniary gain or any other advantage or consideration.
g) “Frontline Service” refers to the process or transaction between clients and government offices or agencies involving applications for any privilege, right, permit, reward, license, concession, or for any modification, renewal or extension
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of the enumerated applications and/ or requests which are acted upon in the ordinary course of business of the office or agency concerned.
h) “Irrelevant requirements” refers to any document or performance of an act not directly material to the resolution of the issues raised in the request or needed in the application submitted by the client.
i) “Officer or Employee” refers to a person employed in a government office or agency required to perform specific duties and responsibilities related to the application or request submitted by a client for processing.
j) “Published Materials” refers to printed, computer-generated, or photocopied materials, and procedural manuals/ flowcharts, made available to the public or uploaded in the official government websites, containing the basic information on accessing frontline services.
k) “Report Card Survey” refers to an evaluation tool that provides a quantitative measure of actual public service user perceptions on the quality, efficiency and adequacy of different frontline services, as well as a critical evaluation of the office or agency and its personnel. It is an instrument that also solicits user feedback on the performance of public services, for the purpose of exacting public accountability and, when necessary, proposing change.
l) “Simple Transactions” refers to requests or applications which only require ministerial actions on the part of the public officer or employee, or that which present only inconsequential issues for resolution by an officer or employee of said government office.
RULE III. RE-ENGINEERING OF SYSTEMS AND PROCEDURES SECTION 1. Within one (1) year from effectivity of the Rules, each office or agency shall:
a) Determine which processes or transactions constitute frontline service; b) Undertake reengineering of transaction systems and procedures, including time
and motion studies, if necessary; and after compliance thereof, c) Set up their respective service standards to be known as the Citizen’s Charter.
SECTION 2. The reengineering process shall include a review for the purposes of streamlining of the following:
a) Steps in providing the service; b) Forms used; c) Requirements; d) Processing time; and e) Fees and charges.
There shall also be a review of the location of the offices providing frontline services and
directional signs to facilitate transactions.
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SECTION 3. In the evaluation of official forms, government offices and agencies rendering frontline services shall limit the number of signatories to a maximum of five (5) signatures of officers or employees directly supervising the evaluation, approval or disapproval of the request, application, or transaction. The head of government office or agency shall prescribe, through an appropriate office order, the rules on the proper authority to sign in the absence of the regular signatory, as follows:
a) If there is only one official next in rank, he/ she shall automatically be the signatory; b) If there are two or more officials next in rank, the appropriate office order shall
prescribe the order of priority among the officials next in rank within the same organizational unit; or
c) If there is no official next in rank present and available, the head of the department, office or agency shall designate an Officer-in-Charge from among those next lower in rank in the same organizational unit.
RULE IV. CITIZEN’S CHARTER SECTION 1. The Citizen’s Charter shall include the following information:
a) Vision and mission of the government office or agency; b) Identification of the frontline services offered, and the clientele; c) The step-by-step procedure to obtain a particular service; d) The officer or employee responsible for each step; e) The maximum time to conclude the process; f) Document/s to be presented by the client, with a clear indication of the relevancy
of said document/s; g) The amount of fees, if necessary; h) The procedure for filing complaints in relation to requests and applications,
including the names and contact details of the officials/ channels to approach for redress;
i) Allowable period for extension due to unusual circumstances; i.e. unforeseen events beyond the control of concerned government office or agency; and
j) Feedback mechanisms, contact numbers to call and/ or persons to approach for recommendations, inquiries, suggestions, as well as complaints.
SECTION 2. The Citizen’s Charter shall be in the form of information billboards which should be posted at the main entrance of offices or at the most conspicuous place, and in the form of published materials written either in English, Filipino, or in the local dialect. SECTION 3. The head of office or agency shall constitute a task force to prepare a Citizen’s Charter pursuant to the provisions of the Act and these Rules, taking into
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consideration the stakeholders, users and beneficiaries of the frontline services, and shall conduct consultative formulation and refinement of the provisions of the Charter. The participation of non-government organizations and other concerned groups shall be encouraged. The head of office or agency shall formally issue and release the Charter and shall monitor and periodically review its implementation. Offices and agencies with existing service standards shall evaluate these standards to ensure compliance with the provisions of this Rule. SECTION 4. The office or agency shall review the Citizen’s Charter whenever necessary, but not less than once every two years. SECTION 5. The assistance of the Civil Service Commission and the Development Academy of the Philippines may be requested for purposes of complying with Rules III and IV. SECTION 6. The activities in Rules III and IV shall be monitored by the Civil Service Commission through its Regional Offices and Field Offices for re-evaluation and benchmarking. RULE V. ACCOUNTABILITY OF HEADS OF OFFICES AND AGENCIES SECTION 1. The head of the office or agency shall be primarily responsible for the implementation of these Rules and shall be held accountable to the public in rendering fast, efficient, convenient and reliable service. All transactions and processes are deemed to have been made with the permission or clearance from the highest authority having jurisdiction over the government office or agency concerned. In case of failure to comply with these Rules, appropriate charges may be filed against the head of office or agency under existing law and rules, before the appropriate forum. RULE VI. ACCESSING FRONTLINE SERVICES SECTION 1. All offices and agencies are enjoined to undertake on a continuing basis programs to promote customer satisfaction and improve service delivery, and other similar activities for officers and employees in frontline services. SECTION 2. Acceptance and Denial of the Applications and Requests.
1) All officers or employees shall accept written applications, requests, and/or documents being submitted by clients of the office or agency.
2) The responsible officer or employee shall acknowledge receipt of such application
and/ or request by writing or printing clearly thereon his/ her name, the unit where he/ she is connected with, and the time and date of receipt.
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3) The receiving officer or employee shall perform a preliminary assessment of the request so as to promote a more expeditious action on requests, and shall determine through a cursory evaluation the sufficiency, of submitted requirements for a request or application, taking into consideration the determined response time for the transaction.
4) All applications and/ or requests in frontline services shall be acted upon within the
period prescribed under the Citizen’s Charter, which in no case shall be longer than five (5) working days in the case of simple transactions and ten (10) working days in the case of complex transactions from the time the requestor application was received.
5) Depending on the nature of the frontline services requested or the mandate of the
office or agency under unusual circumstances, the maximum time prescribed above may be extended. For the extension due to the nature of frontline services, the period for the delivery of frontline services shall be indicated in the Citizen’s Charter, which shall not be more than five (5) working days for simple transactions, and not more than ten (10) working days for complex transactions. The office or agency concerned shall notify the requesting party in writing of the reason for the extension and the final date of release of the frontline service/s required. In case the applicant disagrees, he/ she may resort to the grievance or complaint mechanisms prescribed in the Citizen’s Charter.
6) No application or request shall be returned to the client without appropriate action.
In case an application or request is disapproved the officer or employee who rendered the decision shall send a formal notice to the client within five (5) working days from the receipt of the request and/ or application, stating therein the reason for the disapproval including a list of specific requirement/s which the client failed to submit. Any denial of request for access to government service shall be fully explained in writing, stating the name of the person making the denial and the grounds upon which such denial is based. Any denial of request is deemed to have been made with the permission or clearance from the highest authority having jurisdiction over the government office or agency concerned.
7) This Section shall also apply to government offices or agencies which allow
computer-based access to frontline services. SECTION 3. Working Schedule. – Heads of offices and agencies which render frontline services shall adopt appropriate working schedules to ensure that all clients who are within their premises prior to the end of official working hours are attended to and served even during lunch break and after regular working hours. Offices and agencies may consider providing frontline services as early as seven (7) in the morning until as late as seven (7) in the evening to adequately attend to clients. The frontline services must at all
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times be complemented with adequate staff by adopting mechanisms such as rotation system among office personnel, sliding flexi-time, reliever system especially in peak times of the transaction, or providing skeletal personnel during lunch and snack time. To ensure the uninterrupted delivery of frontline services, the heads of offices and agencies shall adopt the appropriate mechanisms within six (6) months from the effectivity of these rules. SECTION 4. Identification Card. – All officers or employees transacting with the public shall be provided with an official identification card which should be worn during office hours. The information on the identification card should be easy to read, such that the officials and employees concerned can be identified by the clients. For certain agencies where an identification card is not provided, the officers and employees must wear nameplates or other means of identification. SECTION 5. Public Assistance Desk. – Each office or agency shall establish a public assistance/ complaints desk in all their offices, where an officer or employee knowledgeable on frontline services shall at all times be available for consultation and advice. The desk shall be attended to even during break time. The office or agency shall institute hotline numbers, short message service, information communication technology, or other mechanisms by which the clients may adequately express their complaints, comments or suggestions. It may also institute one-stop shops or walk-in service counters. Special lanes may be established for pregnant women, senior citizens, and persons with disabilities. SECTION 6. Automatic Extension of Licenses, Permits, and Authorities. – If a government office or agency fails to act on an application and/ or request for renewal of a license, permit or authority subject for renewal within the prescribed period, said permit, license or authority shall automatically be extended until a decision or resolution is rendered on the application for renewal. In this instance, the applicant shall be informed prior to the expiration of the original period that more time is required to evaluate the application or request. No automatic extension or renewal shall apply to an expired permit, license, or authority. No automatic extension or renewal shall also apply when the permit, license or authority covers activities which pose danger to public health, public safety, public morals or to public policy including, but not limited to, natural resource extraction activities. RULE VII. REPORT CARD SURVEY SECTION 1. The Civil Service Commission, in coordination with the Development Academy of the Philippines, shall conduct a survey to obtain feedback on existence and effectiveness of, as well as compliance with the Citizen’s Charter, and how the office or agency is performing insofar as frontline services are concerned. The survey shall also
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be used to obtain information and/or estimates of hidden costs incurred by clients to access frontline services which may include, but is not limited to, bribes and payment to fixers. The Civil Service Commission may tap other government agencies, educational institutions such as Association of Schools of Public Administration, non-government organizations, or other concerned individuals or groups and may utilize existing government programs, and support systems. The evaluation tool may be linked with the program of the Civil Service Commission to:
1) provide critical evaluation of the office or agency, and its personnel; 2) check clients satisfaction, operational efficiency and areas vulnerable to
corruption; 3) highlight best practices; 4) provide incentives for excellent service delivery; and 5) Give recommendations for improvement in problem areas and inefficiencies in
frontline services. The Civil Service Commission shall publicize the results in an annual report card survey and furnish the government agency concerned the result of the survey assessment, evaluation and/or observations. Such assessment, evaluation and/or observations shall also be incorporated in the agency’s annual report and shall be considered in the improvement, revision, modification, enhancement, or amendment of its Citizen’s Charter and/ or frontline services.
The Report Card Survey may include the following: (1) the service provider – personal
disposition of the employee providing the service sought of; (2) the quality of service how the service was provided to the client; and (3) the physical working condition – how the physical setup/ lay-out of the office affects the performance, efficiency, and accessibility of the service provided. RULE VIII. DISCIPLINARY ACTION SECTION 1. After compliance with the substantive and procedural due process, the following shall constitute violations of the Act and its Rules together with their corresponding penalties.
A. Light Offense – 1) Refusal to accept application and/ or request within the prescribed period or
any document being submitted by a client; 2) Failure to act on an application and/ or request or failure to refer back 3) to the client a request which cannot be acted upon due to lack of requirement/s
within the prescribed period; 4) Failure to attend to clients who are within the premises of the office or agency
concerned prior to the end of official working hours and during lunch break; 5) Failure to render frontline services within the prescribed period on an
application and/ or request without due cause;
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6) Failure to give the client a written notice on the disapproval of an application or request; and
7) Imposition of additional irrelevant requirements other than those listed in the first notice under Rule VI, Section 1 (6).
The term “prescribed period” shall refer to the period specified under the Citizen’s Charter, or in the absence thereof, the period provided for under Rule VI, Section1 (4) hereof. Penalties for light offenses shall be as follows:
First Offense – Thirty (30) days suspension without pay and mandatory attendance in Values Orientation Program;
The Civil Service Commission and the Office of the Ombudsman shall promulgate a
Values Orientation Program which shall include anti-red tape and anti-fixing workshops suitable for this purpose.
Second Offense – Three months suspension without pay; and Third Offense – Dismissal and perpetual disqualification from public service.
a. Grave Offense – Fixing and/ or collusion with fixers in consideration of economic
and/ or other gain or advantage. Penalty – Dismissal and perpetual disqualification from public service.
SECTION 2. The finding of administrative liability under the Act and its Rules shall not be a bar to the filing or criminal, civil or other related charges under existing laws arising from the same act or omission as herein enumerated. SECTION 3. Criminal Liability for Fixers. – Fixers shall suffer the penalty of imprisonment not exceeding six years or a fine of not less than Twenty thousand pesos (P20,000.00) but not more than Two hundred thousand pesos (P200,000.00) or both fine and imprisonment at the discretion of the court.
SECTION 4. Administrative Jurisdiction and Procedure. – The Civil Service Commission (CSC) and the Office of the Ombudsman shall have administrative jurisdiction over nonpresidential appointees, while the Office of the Ombudsman and the Presidential Anti-Graft Commission (PAGC) shall have administrative jurisdiction over presidential appointees. Their respective procedures as determined by appropriate laws, rules and issuances shall be observed regarding any violation of the provisions of these Rules.
RULE IX. IMMUNITY
SECTION 1. Any public official or employee or any person having been charged with another under the Act and who voluntarily gives information pertaining to an investigation
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or who willingly testifies therefore, shall be exempt from prosecution in the case/s where his/ her information and testimony are given. SECTION 2. The discharge of co-respondent/ accused to be a witness may be granted and directed by the investigating body or court upon the application or petition of any of the respondent/ accused-informant and before the termination of the investigation: Provided, That:
a. There is absolute necessity for the testimony of the respondent/ accused-informant whose discharge is requested;
b. There is no other direct evidence available for the proper prosecution of the offense committed, except the testimony of said respondent/ accused-informant;
c. The testimony of said respondent/ accused-informant can be substantially corroborated in its material points;
d. The respondent/ accused-informant has not been previously convicted of crime involving moral turpitude; and
e. Said respondent/ accused-informant does not appear to be the guiltiest. Evidence adduced in support of the discharge shall automatically form part of the records of the investigation. Should the investigating body or court deny the motion or request for discharge as a witness, his/ her sworn statement shall be inadmissible as evidence. SECTION 3. If the respondent-informant granted immunity fails or refuses to testify or to continue to testify, or testifies falsely or evasively, or violates any condition accompanying such immunity without just cause, as determined by the office or agency concerned, his/ her immunity shall be cancelled and he/ she shall be prosecuted criminally and/or administratively. RULE X. FINAL PROVISIONS SECTION 1. The activities embodied in these Rules shall be charged to the office or agency’s regular budget. SECTION 2. An oversight committee composed of the Civil Service Commission, as head, and the Office of the Ombudsman, the Presidential Anti-Graft Commission, and the Development Academy of the Philippines, as members, shall ensure the immediate, swift and effective implementation of the Act and its Rules. SECTION 3. These Rules may be amended or modified as necessary. SECTION 4. If any provision of these Rules shall be declared invalid or unconstitutional, such declaration shall not affect the validity of the remaining provisions.
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SECTION 5. These Rules shall take effect fifteen (15) days following its publication in a newspaper of general circulation. Quezon City, July 24 2008.
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APPENDIX C
TRANSPARENCY SEAL
SYMBOLISM
A pearl buried inside a tightly-shut shell is practically worthless. Government information is a pearl, meant to be shared with the public in order to maximize its inherent value.
The Transparency Seal, depicted by a pearl shining out of an open shell, is a symbol of a policy shift towards openness in access to government information. On the one hand, it hopes to inspire Filipinos in the civil service to be more open to citizen engagement; on the other, to invite the Filipino citizenry to exercise their right to participate in governance.
This initiative is envisioned as a step in the right direction towards solidifying the position of the Philippines as the Pearl of the Orient – a shining example for democratic virtue in the region.
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DIRECTORY
LOCAL GOVERNMENT OFFICES
(EXECUTIVE DIRECTION)
OFFICE OF THE CITY MAYOR
City Mayor Hon. OSCAR G. MALAPITAN
Telephone/ Fax Number 336 – 5600, 288 – 8811 (2223)
Trunk line Number 2223
Email Address
OFFICE OF THE CITY MAYOR (North Caloocan)
Officer-in-charge SANTIAGO SIA
Telephone/ Fax Number Telefax 961 - 1865
Trunk line Number
Email Address
OFFICE OF THE SECRETARY TO THE MAYOR
Secretary to the Mayor LILIBETH M. LUAKIAN
Telephone/ Fax Number 336 – 5604, 336 – 5691,
Trunk line Number 2230
Email Address [email protected]
PUBLIC INFORMATION OFFICE
Officer-in-charge NOLAN B. SISON
Telephone/ Fax Number 336 – 5598, 288 – 8811 (2310)
Trunk line Number 2310
Email Address [email protected]
BARANGAY SECRETARIAT
Head, Oversight Committee AURORA C. CIEGO
Telephone/ Fax Number 336 – 5600, Telefax 288 - 5716
Trunk line Number
Email Address
BUSINESS PERMIT AND LICENSING SERVICES
Officer-in-charge Atty. EMMANUEL P. VERGARA
Telephone/ Fax Number 336 – 5592, Telefax 288 - 5716
Trunk line Number 2217, 2248
Email Address
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BUSINESS PERMIT AND LICENSING SERVICES (North Caloocan)
Officer-in-charge
Telephone/ Fax Number 961 - 1860
Trunk line Number
Email Address
CALOOCAN CITY WATERWORKS
Officer-in-charge Engr. OLIVER R. HERNANDEZ
Telephone/ Fax Number 930 - 8825
Trunk line Number
Email Address
COMMUNITY RELATIONS OFFICE
Officer-in-charge Atty. CHRISTIAN NIÑO DIAZ
Telephone/ Fax Number 336 – 5I73
Trunk line Number 2254
Email Address [email protected]
COOPERATIVE DEVELOPMENT OFFICE
Consultant LUCIA G. FURO
Telephone/ Fax Number 336 – 5I73
Trunk line Number 2254
Email Address [email protected]
CULTURAL AFFAIRS AND TOURISM OFFICE
Officer-in-charge MA. JOCELYN M. DAVID
Telephone/ Fax Number 336 – 5600, Telefax 288 - 5716
Trunk line Number 2286
Email Address [email protected]
CULTURAL AFFAIRS AND TOURISM OFFICE – LIBRARY SERVICES
Officer-in-charge
Telephone/ Fax Number 310 – 7989, 310 – 4357
Trunk line Number
Email Address [email protected]
CITY DISASTER RISK REDUCTION AND MANAGEMENT OFFICE
Officer-in-charge ALEX P. NADURATA
Telephone/ Fax Number 310 – 7356
Trunk line Number
Email Address [email protected]
ENVIRONMENTAL SANITATION SERVICES
Officer-in-charge Engr. LEOPOLDO V. PARUMOG
Telephone/ Fax Number 310 – 6537, 310 – 9483
Trunk line Number
Email Address
CALOOCAN CITY CITIZEN’S CHARTER
200
HUMAN RESOURCE MANAGEMENT OFFICE
City Government Assistant Dept. Head II Atty. SIKINI C. LABASTILLA
Telephone/ Fax Number
Trunk line Number 2239, 2256, 2252
Email Address
INFORMATION TECHNOLOGY SERVICES
Officer-in-charge JEREMY S. REGINO
Telephone/ Fax Number 336 – 5689, 336 – 5690, 288 – 2427
Trunk line Number
Email Address
INTERNAL AUDIT SERVICES
Officer-in-charge Atty. RUBEN S. PEREZ
Telephone/ Fax Number 310 – 0007
Trunk line Number 2261
Email Address
LABOR AND INDUSTRIAL RELATIONS OFFICE
Officer-in-charge VIOLETA Y. GONZALES
Telephone/ Fax Number 336 – 5704, 324 – 5084
Trunk line Number 2246
Email Address
OFFICE FOR THE URBAN POOR
Officer-in-charge Engr. MARIA NUMENIA I. OBINA
Telephone/ Fax Number 336 – 5693
Trunk line Number 2260
Email Address
OFFICE OF THE CITY BUILDING OFFICIAL
Officer-in-charge Engr. ROMEO OÑA
Telephone/ Fax Number 336 – 5701
Trunk line Number 2235, 2300
Email Address
OFFICE OF THE CITY BUILDING OFFICIAL (North Caloocan)
Officer-in-charge Atty. ROSELLE LOUIE P. BRILLANTES
Telephone/ Fax Number 393 – 6996
Trunk line Number
Email Address
OFFICE OF THE CITY VETERINARIAN
City Government Assistant Dept. Head II TEODORO M. ROSALES, DVM
Telephone/ Fax Number
Trunk line Number 2234
Email Address [email protected]
CALOOCAN CITY CITIZEN’S CHARTER
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OFFICE OF THE SENIOR CITIZENS AFFAIR
Officer-in-charge MARILYN T. DE JESUS
Telephone/ Fax Number
Trunk line Number 2268
Email Address
PARKS ADMINISTRATION SERVICES
Officer-in-charge JESSE V. ACENAS
Telephone/ Fax Number 2216
Trunk line Number
Email Address [email protected]
PARKS ADMINISTRATION SERVICES – AGRICULTURAL DIVISION
Officer-in-charge JUANITO R. ALBA
Telephone/ Fax Number
Trunk line Number 2241
Email Address
SPORTS AND RECREATION SERVICES
Officer-in-charge MA. DAINTY A. ABELARDO
Telephone/ Fax Number
Trunk line Number 2241
Email Address [email protected]
LOCAL GOVERNMENT OFFICES
(DEPARTMENTS)
CALOOCAN CITY MEDICAL CENTER
Officer-in-charge Dr. FERNANDO S. SANTOS
Telephone/ Fax Number 310 – 7920, 310 – 7922
Trunk line Number
Email Address
CITY HEALTH DEPARTMENT
Officer-in-charge Dr. MAYBELLE P. SISON
Telephone/ Fax Number 336 – 5695
Trunk line Number 2287
Email Address [email protected]
CITY ACCOUNTANT’S OFFICE
Officer-in-charge ALMA D. BUCALEN
Telephone/ Fax Number 336 – 5589
Trunk line Number 2262
Email Address [email protected]
CALOOCAN CITY CITIZEN’S CHARTER
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CITY ADMINISTRATOR’S OFFICE
City Administrator Engr. OLIVER R. HERNANDEZ
Telephone/ Fax Number 336 – 5697,
Trunk line Number 2237
Email Address
CITY ASSESSOR’S OFFICE
Officer-in-charge JEREMY S. REGINO
Telephone/ Fax Number 336 – 5606
Trunk line Number 2237
Email Address
CITY ASSESSOR’S OFFICE (North Caloocan)
Officer-in-charge AIDA B. LOZADA
Telephone/ Fax Number 961 – 1866
Trunk line Number
Email Address
CITY BUDGET DEPARTMENT
Officer-in-charge NOMER Q. MARMOLEJO, CPA
Telephone/ Fax Number 336 – 5698
Trunk line Number 2220, 2251
Email Address [email protected]
CITY ENGINEERING DEPARTMENT
Officer-in-charge Engr. OLIVER R. HERNANDEZ
Telephone/ Fax Number 336 – 5610
Trunk line Number 2296
Email Address [email protected]
CITY ENGINEERING DEPARTMENT (North Caloocan)
Officer-in-charge JOHN CARLOS L. TOLIBAS
Telephone/ Fax Number
Trunk line Number
Email Address
CITY GENERAL SERVICES OFFICE
Officer-in-charge Atty. LIEZEL B. VILLANUEVA
Telephone/ Fax Number 336 – 5599, 336 – 5594
Trunk line Number 2253
Email Address
CALOOCAN CITY CITIZEN’S CHARTER
203
CITY LEGAL DEPARTMENT
Acting City Legal Officer Atty. MICHAEL ARTHUR R. CAMIÑA
Telephone/ Fax Number 336 – 5707
Trunk line Number 2266
Email Address don.camiñ[email protected]
CITY LEGAL DEPARTMENT (North Caloocan)
Officer-in-charge
Telephone/ Fax Number 961 – 1866
Trunk line Number
Email Address
CITY PLANNING AND DEVELOPMENT DEPARTMENT
City Planning and Dev’t. Coordinator AURORA C. CIEGO
Telephone/ Fax Number 336 – 5687
Trunk line Number 2247
Email Address [email protected]
LAND USE AND ZONING DIVISION
Officer-in-charge Atty. MICHAEL ARTHUR R. CAMIÑA
Telephone/ Fax Number 336 – 5563
Trunk line Number 2243
Email Address don.camiñ[email protected]
CITY TREASURER’S OFFICE
Officer-in-charge ANALIZA E. MENDIOLA
Telephone/ Fax Number 336 – 5586, 336 – 5596
Trunk line Number 2274, 2271
Email Address [email protected]
CITY TREASURER’S OFFICE (North Caloocan)
Officer-in-charge ROSALIND Y. BACLIT
Telephone/ Fax Number 961 – 1866
Trunk line Number
Email Address
LAND TAX DIVISION
Officer-in-charge Atty. RENE RICHARD A. SALAZAR
Telephone/ Fax Number
Trunk line Number 2276
Email Address
CIVIL REGISTRY DEPARTMENT
Officer-in-charge LUCENA M. FLORES
Telephone/ Fax Number 336 – 5707
Trunk line Number 2221, 2249
Email Address
CALOOCAN CITY CITIZEN’S CHARTER
204
DEPARTMENT OF PUBLIC SAFETY AND TRAFFIC MANAGEMENT
Officer-in-charge HILARIO C. CASTRO
Telephone/ Fax Number 480 – 9347, 310 – 4742
Trunk line Number
Email Address
DEPARTMENT OF PUBLIC SAFETY AND TRAFFIC MANAGEMENT (North Caloocan)
Officer-in-charge Egnr. GILBERTO D. BERNARDO
Telephone/ Fax Number 489 – 1070, 668 – 7142
Trunk line Number
Email Address
TRICYCLE AND PEDICAB REGULATORY DIVISION
Officer-in-charge EMMANUEL DE LEON
Telephone/ Fax Number 336 – 5702
Trunk line Number 2228
Email Address
CITY SOCIAL WELFARE DEPARTMENT
Officer-in-charge ROBERTO L. QUIZON
Telephone/ Fax Number 336 – 5705
Trunk line Number 2290, 2302
Email Address
CITY SOCIAL WELFARE DEPARTMENT (North Caloocan)
Officer-in-charge MILAGROS D. SAMPANG
Telephone/ Fax Number
Trunk line Number
Email Address
UNIVERSITY OF CALOOCAN CITY
Officer-in-charge Atty. EMMANUEL P. VERGARA
Telephone/ Fax Number 310 – 6855
Trunk line Number 2214
Email Address [email protected]
PEOPLE’S LAW ENFORCEMENT BOARD
Officer-in-charge Engr. OLIVER R. HERNANDEZ
Telephone/ Fax Number 310 – 2330, 323 – 2330, 336 – 6330
Trunk line Number 2244
Email Address [email protected]
OFFICE OF THE CITY VICE MAYOR
City Vice Mayor MACARIO E. ASISTIO III
Telephone/ Fax Number 319 – 5237, 324 – 5276, 324-5498, 352 – 4024
Trunk line Number
Email Address
CALOOCAN CITY CITIZEN’S CHARTER
205
SANGGUNIANG PANLUNGSOD – SECRETARIAT SERVICES
Secretary of the Sang. Panlungsod II LORENZO O. SUNGA, JR.
Telephone/ Fax Number 324 – 5434, 336 – 5612
Trunk line Number 2231, 2232
Email Address
SANGGUNIANG PANLUNGSOD – LEGISLATIVE SERVICES FIRST DISTRICT
Sangguniang Panlungsod Member II Hon. SUSANA DG. PUNZALAN
Telephone/ Fax Number 310 – 5631
Trunk line Number
Email Address
SANGGUNIANG PANLUNGSOD – LEGISLATIVE SERVICES FIRST DISTRICT
Sangguniang Panlungsod Member II Hon. ANNA KARINA R. TEH
Telephone/ Fax Number 310 – 6939
Trunk line Number
Email Address [email protected]
SANGGUNIANG PANLUNGSOD – LEGISLATIVE SERVICES FIRST DISTRICT
Sangguniang Panlungsod Member II Hon. MARYLOU N. SAN BUENAVENTURA
Telephone/ Fax Number 310 – 6752
Trunk line Number
Email Address
SANGGUNIANG PANLUNGSOD – LEGISLATIVE SERVICES FIRST DISTRICT
Sangguniang Panlungsod Member II Hon. CARMELO F. AFRICA
Telephone/ Fax Number 336 – 5633
Trunk line Number
Email Address [email protected]
SANGGUNIANG PANLUNGSOD – LEGISLATIVE SERVICES FIRST DISTRICT
Sangguniang Panlungsod Member II Hon. DEAN ASISTIO
Telephone/ Fax Number 310 – 7769
Trunk line Number
Email Address [email protected]
SANGGUNIANG PANLUNGSOD – LEGISLATIVE SERVICES FIRST DISTRICT
Sangguniang Panlungsod Member II Hon. AURORA A. HENSON, JR.
Telephone/ Fax Number 310 – 6752
Trunk line Number
Email Address [email protected]
SANGGUNIANG PANLUNGSOD – LEGISLATIVE SERVICES SECOND DISTRICT
Sangguniang Panlungsod Member II Hon. CAROLYN C. CUNANAN
Telephone/ Fax Number 336 – 5594
Trunk line Number
Email Address [email protected]
CALOOCAN CITY CITIZEN’S CHARTER
206
SANGGUNIANG PANLUNGSOD – LEGISLATIVE SERVICES SECOND DISTRICT
Sangguniang Panlungsod Member II Hon. TOLENTINO J. BAGUS
Telephone/ Fax Number 336 – 5700
Trunk line Number
Email Address
SANGGUNIANG PANLUNGSOD – LEGISLATIVE SERVICES SECOND DISTRICT
Sangguniang Panlungsod Member II Hon. MILAGROS S. MERCADO
Telephone/ Fax Number 336 – 5703
Trunk line Number
Email Address
SANGGUNIANG PANLUNGSOD – LEGISLATIVE SERVICES SECOND DISTRICT
Sangguniang Panlungsod Member II Hon. ALLEN ALEXANDER C. ARUELO
Telephone/ Fax Number 336 – 5613
Trunk line Number
Email Address
SANGGUNIANG PANLUNGSOD – LEGISLATIVE SERVICES SECOND DISTRICT
Sangguniang Panlungsod Member II Hon. ROBERTO R. SAMSON
Telephone/ Fax Number 336 – 5696
Trunk line Number
Email Address [email protected]
SANGGUNIANG PANLUNGSOD – LEGISLATIVE SERVICES SECOND DISTRICT
Sangguniang Panlungsod Member II Hon. LUIS CHITO S. ABEL
Telephone/ Fax Number 336 – 5632
Trunk line Number
Email Address
LIGA NG MGA BARANGAY
President, Liga ng mga Barangay Hon. DALE GONZALO R. MALAPITAN
Telephone/ Fax Number
Trunk line Number
Email Address
HOUSE OF REPRESENTATIVE
First District Representative Hon. ENRICO R. ECHIVERRI
Telephone/ Fax Number 931 – 5001 (Congress)
Trunk line Number
Email Address
HOUSE OF REPRESENTATIVE
Second District Representative Hon. EDGAR R. ERICE
Telephone/ Fax Number 961 – 3343
Trunk line Number
Email Address
CALOOCAN CITY CITIZEN’S CHARTER
207
NATIONAL GOVERNMENT OFFICES
BUREAU OF JAIL MANAGEMENT AND PENOLOGY
Jail Warden Atty. PAULINO H. MARENO JR.
Telephone/ Fax Number 376 - 0099
Trunk line Number
Email Address [email protected]
BUREAU OF INTERNAL REVENUE
Revenue District Officer ALBINO M. GALANZA
Telephone/ Fax Number 364 – 7044, 365 – 3161, 367 – 2962, 366 – 4331
Trunk line Number
Email Address bir_gov.ph
BUREAU OF FIRE PROTECTION (Central Fire Station)
City Fire Marshall F/Chief Insp. ROEL JEREMY G. DIAZ
Telephone/ Fax Number 362 – 4037, 310 - 6527
Trunk line Number
Email Address
CITY PROSECUTOR’S OFFICE
Chief Hon. FERDINAND U. VALBUENA
Telephone/ Fax Number 336 – 5709, 324 – 5440 to 49 Local 322
Trunk line Number
Email Address
CIVIL SERVICE COMMISSION
Director II Dir. FE P. LACABA
Telephone/ Fax Number 931 – 7923, 931 – 8022, 781 – 5878, 2257
Trunk line Number
Email Address
COMMISSION ON AUDIT
City Auditor MAY R. ARBOLEDO
Telephone/ Fax Number 323 – 4911, 2242
Trunk line Number
Email Address
COMMISSION ON ELECTION (Second District)
Election Officer IV Atty. DINAH A. VALENCIA
Telephone/ Fax Number 351 – 6305
Trunk line Number
Email Address
CALOOCAN CITY CITIZEN’S CHARTER
208
COMMISSION ON ELECTION (First District)
Election Officer IV Atty. FLORIANA O. DE GUIA
Telephone/ Fax Number 962 – 3531
Trunk line Number
Email Address
COOPERATIVE DEVELOPMENT AUTHORITY
Regional Director Dir. NONIE HERNANDEZ
Telephone/ Fax Number 332 – 0019, 373 - 6895
Trunk line Number
Email Address
DEPARTMENT OF PUBLIC WORKS AND HIGHWAYS
District Engineer Engr. MARLON B. CORREA
Telephone/ Fax Number 294 – 1036
Trunk line Number
Email Address dpwh.gov.ph.com
DEPARTMENT OF TRADE AND INDUSTRY
Officer-in-charge MA. JOSEFA N. VILLARUEL
Telephone/ Fax Number 332 – 0829
Trunk line Number
Email Address [email protected]
DEPARTMENT OF EDUCATION
School Supt. Ms. RITA T. RIDDLE
Telephone/ Fax Number 361 – 1463, 310 – 1712
Trunk line Number
Email Address [email protected]
DEPARTMENT OF HEALTH
Secretary ENRIQUE T. ONA
Telephone/ Fax Number 651 – 7800
Trunk line Number
Email Address
DEPARTMENT OF LABOR AND EMPLOYMENT
Secretary ROSALINDA BALDEZ
Telephone/ Fax Number 527 – 8000
Trunk line Number
Email Address
DEPARTMENT OF SOCIAL WELFARE AND DEVELOPMENT
Secretary COZARON “DINKY” J. SOLIMAN
Telephone/ Fax Number 931 – 8101 to 07
Trunk line Number
Email Address
CALOOCAN CITY CITIZEN’S CHARTER
209
DEPARTMENT OF THE INTERIOR AND LOCAL GOVERNMENT
City Government Atty. ANNALYN R. BALTAZAR
Telephone/ Fax Number 323 – 7946, 2264
Trunk line Number
Email Address [email protected]
DEPARTMENT OF TOURISM
Secretary RAMON R. JIMENEZ
Telephone/ Fax Number 890 – 0634
Trunk line Number
Email Address
DEPARTMENT OF TRANSPORTATION AND COMMUNICATION
Secretary JOSEPH EMILIO A. ABAYA
Telephone/ Fax Number 723 – 4698, 726 – 7125
Trunk line Number
Email Address
GOVERNMENT SERVICE INSURANCE SYSTEM
Chairman DANIEL L. LACSON, JR.
Telephone/ Fax Number 479 – 3600, 976 – 4900
Trunk line Number
Email Address
INTEGRATED BAR OF THE PHILIPPINES (CAMANAVA)
President Atty. JOJO VIJIGA
Telephone/ Fax Number
Trunk line Number
Email Address
LAND TRANSPORTATION OFFICE
Chief LIGAYA F. DELA CUESTA
Telephone/ Fax Number 361 – 3884
Trunk line Number
Email Address
LAND TRANSPORTATION FRANCHISING AND REGULATORY BOARD
Chairman Atty. WINSTON M. GINEZ
Telephone/ Fax Number 459 – 2129
Trunk line Number
Email Address
METROPOLITAN TRIAL COURT
Executive Judge Hon. ALMA CRISTINA B. COLLADO-LACORTE
Telephone/ Fax Number 324 – 5440 to 49 Local 216
Trunk line Number
Email Address
CALOOCAN CITY CITIZEN’S CHARTER
210
METROPOLITAN MANILA DEVELOPMENT AUTHORITY
Chairman FRANCISCO N. TOLENTINO
Telephone/ Fax Number 882 – 0854, 882 – 0893, 882 – 0871
Trunk line Number
Email Address
NATIONAL BUREAU OF INVESTIGATION
Regional Director Atty. ELFREN L. MENESES, JR.
Telephone/ Fax Number 523 – 8231 to 38
Trunk line Number
Email Address
NATIONAL HOUSING AUTHORITY – Bagong Barrio
OIC, North Sector NCR Engr. JAUNCHO M. CORPUZ
Telephone/ Fax Number 361 – 8855
Trunk line Number
Email Address [email protected]
NATIONAL HOUSING AUTHORITY – Bagong Silang
District Manager Engr. RAMON J. RESIDE
Telephone/ Fax Number 962 – 8188
Trunk line Number
Email Address
NATIONAL HOUSING AUTHORITY – Dagat-Dagatan
OIC. District II NCR Ms. YOLANDA K. ABASTILLLAS
Telephone/ Fax Number 288 – 2306, 282 – 6424, 282 – 6427
Trunk line Number
Email Address
NATIONAL POLICE COMMISSION
Director P/Inspector II HENRY F. ELNIDO
Telephone/ Fax Number 882 – 1180
Trunk line Number
Email Address
NATIONAL STATISTICS OFFICE
Provincial Statistics Officer MA. FRANCIA NEPOMUCENO
Telephone/ Fax Number 367 – 3831
Trunk line Number
Email Address
PAG-IBIG MUTUAL FUND
Branch Manager AMELIA L. TACANG
Telephone/ Fax Number 366 – 9480, 366 – 7943, 367 – 0718, 361 – 3389
Trunk line Number
Email Address
CALOOCAN CITY CITIZEN’S CHARTER
211
PAROLE AND PROBATION OFFICE
Chief Ms. EULALIA R. COLUMBRETIS
Telephone/ Fax Number 336 – 5709 Loc. 330
Trunk line Number
Email Address
PHILIPPINE NATIONAL POLICE
City Police Chief P/Sr. Supt. BARTOLOME R. BUSTAMANTE
Telephone/ Fax Number 362 – 2714, 362 – 3276
Trunk line Number
Email Address
PHILIPPINE POSTAL CORPORATION
Post Master MARINO B. LONDON
Telephone/ Fax Number 361 – 9648
Trunk line Number
Email Address
PHILIPPINE HEALTH INSURANCE CORPORATION
Service Office MICHAEL FUENTES
Telephone/ Fax Number 365 – 2012, 365 - 2014
Trunk line Number
Email Address
PHILIPPINE NATIONAL RAILWAYS
General Manager Engr. JOSEPH ALLAN C. DILAY
Telephone/ Fax Number 319 – 0170, 319 – 0041, 319 – 0169
Trunk line Number
Email Address
PUBLIC ATTORNEY’S OFFICE
District Public Attorney Atty. DAVIDSON T. SARMIENTO
Telephone/ Fax Number 361 – 1758
Trunk line Number
Email Address
REGIONAL TRIAL COURT
Executive Judge Hon. ELENOR R. KWONG
Telephone/ Fax Number
Trunk line Number
Email Address
REGISTRY OF DEEDS
Chief Atty. DALISAY V. SACDALAN
Telephone/ Fax Number 365 – 7690, 293 – 3387, 293 – 3387
Trunk line Number
Email Address
CALOOCAN CITY CITIZEN’S CHARTER
212
SOCIAL SECURITY SYSTEM
Branch Manager MILAGROS NAVA-CASUGA
Telephone/ Fax Number 363 – 0382
Trunk line Number
Email Address sss.gov.ph
TECHNICAL EDUCATION AND SKILLS DEVELOPMENT AUTHORITY
CAMANAVA Director Dir. MILAGROS LIWANAG
Telephone/ Fax Number 288 – 8811, 2303
Trunk line Number
Email Address [email protected]
BARANGAY OFFICIALS
CALOOCAN CITY
BARANGAY 01
Barangay Captain CORNELIO B. BORJA
Telephone/ Fax Number 288 – 7310, 09483259301
Address 153 La Torre St. Bisig ng Kabataan
Email Address
BARANGAY 02
Barangay Captain SANTIAGO P. GO
Telephone/ Fax Number
Address 32 Villa Maria St. Sangandaan
Email Address
BARANGAY 03
Barangay Captain MARIO M. CAJUCOM
Telephone/ Fax Number 285 – 3123
Address 637 Villa Gutierrez St. Sangandaan
Email Address
BARANGAY 04
Barangay Captain MARICEL T. ENRILE
Telephone/ Fax Number 381 – 2123, 211- 3038
Address 41 Bisig ng Nayon St. Sangandaan
Email Address
BARANGAY 05
Barangay Captain RONALDO R. FERNANDO
Telephone/ Fax Number 904 – 3120, 09155447883
Address 144, Gen. Geronimo cor. T. Bugallon St.
Email Address
CALOOCAN CITY CITIZEN’S CHARTER
213
BARANGAY 06
Barangay Captain CRISANTO R. AÑAS
Telephone/ Fax Number 288 – 5119, 579 – 2747
Address 513 Julian Felipe St. Sangandaan
Email Address
BARANGAY 07
Barangay Captain DELFIN C. ZAMORA
Telephone/ Fax Number 407 – 8375, 09216777752
Address 152 J. Ramos St.
Email Address
BARANGAY 08
Barangay Captain ERNESTO N. CUNANAN
Telephone/ Fax Number 09228971787
Address 3772 Sinilyase Comp. Lapu-Lapu, Dagat-Dagatan
Email Address
BARANGAY 09
Barangay Captain LEANDRO M. BINUYA
Telephone/ Fax Number 285 – 4064, 288 – 2824
Address 28 Plaridel St.
Email Address
BARANGAY 10
Barangay Captain JEROME L. SORIANO
Telephone/ Fax Number 990 – 9038, 09176465725
Address 1495-C A. Mabini St.
Email Address
BARANGAY 11
Barangay Captain JACKIE M. CARLOS
Telephone/ Fax Number 425 – 2861, 401 – 1322, 09477852143
Address 127 Int. Lakas ng Mahirap St.
Email Address
BARANGAY 12
Barangay Captain ALFREDO P. DACLES
Telephone/ Fax Number 285 – 8198
Address B33, LO8, Ph3, F1 Dagat-Dagatan
Email Address
BARANGAY 13
Barangay Captain EDGARDO G. REYES
Telephone/ Fax Number 986 – 9748, 382 – 7791, 09196491578
Address 306 A. Bato St.
Email Address
CALOOCAN CITY CITIZEN’S CHARTER
214
BARANGAY 14
Barangay Captain ALEXANDER V. MANGASAR
Telephone/ Fax Number 998 – 5863, 09391684926
Address B30 L13 F1 Dagat-Dagatan
Email Address
BARANGAY 15
Barangay Captain ENRIQUE G. SANTOS JR.
Telephone/ Fax Number 310 – 2915, 0906972222
Address 365 A. Mabini St.
Email Address BARANGAY 16
Barangay Captain NAZARIO D. BALDOZA
Telephone/ Fax Number 782 – 3541
Address 224 Libis Espina
Email Address
BARANGAY 17
Barangay Captain CARLOS T. CELESTINO
Telephone/ Fax Number 288 – 0989, 09228157380
Address 155 P. Zamora St.
Email Address
BARANGAY 18
Barangay Captain EMMA MARIE F. GALUPE
Telephone/ Fax Number 441 – 2401
Address Libis Nadurata St.
Email Address
BARANGAY 19
Barangay Captain MANUEL Z. SIMPAUCO
Telephone/ Fax Number 09185099839
Address 116 Don Antonio St.
Email Address
BARANGAY 20
Barangay Captain ROSA R. JUSTO
Telephone/ Fax Number 961 – 4351, 09156237743
Address 78 Libis Orkana
Email Address
BARANGAY 21
Barangay Captain JONATHAN RELLY D. MAPUE
Telephone/ Fax Number 09156237743
Address 107 Sampalukan St.
Email Address
CALOOCAN CITY CITIZEN’S CHARTER
215
BARANGAY 22
Barangay Captain RICARDO J. BAGUS
Telephone/ Fax Number 288 – 6833, 323 – 2791
Address 27 C-23 Road
Email Address
BARANGAY 23
Barangay Captain JULIAN OLIVER B. SALES
Telephone/ Fax Number 09179646133
Address 48 Rosa St., Kabulusan 1
Email Address
BARANGAY 24
Barangay Captain NORLANDO F. DIVINA
Telephone/ Fax Number 347 – 7504, 09228467504
Address 161 Mithi St., Sampalukan
Email Address
BARANGAY 25
Barangay Captain ROMMEL B. BALAGOT
Telephone/ Fax Number
Address 42 C. Name St.
Email Address
BARANGAY 26
Barangay Captain EDNA I. JOAQUIN
Telephone/ Fax Number 921 – 2028, 09083070387
Address 25 Silangan St., Maypajo
Email Address
BARANGAY 27
Barangay Captain MELVIN B. RUFINO
Telephone/ Fax Number 285 – 1023, 288 – 2350, 288 – 2357, 09994057765
Address 148 Pateros St., Maypajo
Email Address
BARANGAY 28
Barangay Captain EDGAR S. GALGANA
Telephone/ Fax Number 09236698397, 09278581588
Address 24 Kapanalig St.
Email Address
BARANGAY 29
Barangay Captain JOHN REY DG. NADURATA
Telephone/ Fax Number 09396582850, 09215490373
Address A. Mabini St.
Email Address
CALOOCAN CITY CITIZEN’S CHARTER
216
BARANGAY 30
Barangay Captain WILFREDO D. GAGARIN
Telephone/ Fax Number 235 – 2074, 285 – 8442, 09096443106
Address 132 Dimasalang St., Maypajo
Email Address
BARANGAY 31
Barangay Captain JOSE M. MERCADO
Telephone/ Fax Number
Address 163 E. Castillo St., Maypajo
Email Address BARANGAY 32
Barangay Captain ALEJANDRO M. FERNANDEZ
Telephone/ Fax Number 235 – 6134, 09289447373
Address 17 L. Lupa St., Maypajo
Email Address
BARANGAY 33
Barangay Captain PEPITO D. VALENTIN
Telephone/ Fax Number 287 – 8442, 09391911842
Address 124 Int. 2, A. Mabini St., Maypajo
Email Address
BARANGAY 34
Barangay Captain ROSELLER N. ARCADIO
Telephone/ Fax Number
Address 123 B. Santos St. Isla San Juan, Maypajo
Email Address
BARANGAY 35
Barangay Captain ROGELIO M. MADALI
Telephone/ Fax Number 09189488152
Address 3282 Sawata, Area 2, Maypajo
Email Address
BARANGAY 36
Barangay Captain ENRIQUE M. TALUB
Telephone/ Fax Number 362 – 5172, 961 – 9882, 09194925596
Address 346 Raja Soliman St., Marulas
Email Address
BARANGAY 37
Barangay Captain REYNALDO T. MACABALO
Telephone/ Fax Number 09997773710
Address 165 C. Name St., Marulas
Email Address
CALOOCAN CITY CITIZEN’S CHARTER
217
BARANGAY 38
Barangay Captain FRANCISCO G. SILVA
Telephone/ Fax Number 351 – 4771
Address 286 Katipunan St., 2nd Avenue
Email Address
BARANGAY 39
Barangay Captain LODIMER S. CLAUDIO
Telephone/ Fax Number 09215246628
Address 289 1st St., Grace Park
Email Address
BARANGAY 40
Barangay Captain ROLANDO T. HICBAN
Telephone/ Fax Number 09197639925
Address 141-B 1st Avenue, Grace Park
Email Address
BARANGAY 41
Barangay Captain JOSE R. ALGER, JR.
Telephone/ Fax Number 09175998079
Address 109 D. Alger St., 2nd Avenue, West Grace Park
Email Address
BARANGAY 42
Barangay Captain BENEDICT G. SALES
Telephone/ Fax Number 363 – 5538, 09228859539
Address 35 C. Cordero St., 2nd Avenue
Email Address
BARANGAY 43
Barangay Captain BENITO A. CABRERA
Telephone/ Fax Number 362 – 4664
Address 123 A. Bustamante St., 2nd Ave. West Grace Park
Email Address
BARANGAY 44
Barangay Captain MARC MERVILLE T. OROZCO
Telephone/ Fax Number 365 – 9098, 09082758753
Address 330 P. Sevilla St., 3rd Avenue
Email Address
BARANGAY 45
Barangay Captain CLARITA P. RUZ
Telephone/ Fax Number 0920 – 5606002, 0926 – 7516051
Address 60 C. F. Roxas St., 4th Avenue, West Grace Park
Email Address
CALOOCAN CITY CITIZEN’S CHARTER
218
BARANGAY 46
Barangay Captain FERDINAND S. OROZCO
Telephone/ Fax Number
Address 305 3rd Avenue cor. L. Nadurata St., Grace Park
Email Address
BARANGAY 47
Barangay Captain MANSUETO F. CUNANAN
Telephone/ Fax Number
Address 229 F. Roxas St., 4th Avenue, West Grace Park
Email Address
BARANGAY 48
Barangay Captain WILFREDO M. CAMUS
Telephone/ Fax Number 365 – 6596, 0918 – 4589764
Address 60 4th Avenue, West Grace Park
Email Address
BARANGAY 49
Barangay Captain MARILYN M. SALONGA
Telephone/ Fax Number
Address 500 Int. 36 5th Avenue, Grace Park
Email Address
BARANGAY 50
Barangay Captain GERARDO B. CASTILLO
Telephone/ Fax Number 365 – 9768, 0919 – 6192117
Address 19 Libis Nadurata, 5th Avenue, Grace Park
Email Address
BARANGAY 51
Barangay Captain RAY ANTHONY L. JOSE
Telephone/ Fax Number 0927 – 6216389
Address F. Roxas, 5th Avenue, West Grace Park
Email Address
BARANGAY 52
Barangay Captain CHRISTOPHER C. AYAG
Telephone/ Fax Number 0939 – 8235307
Address 196 H. Briones St., Caloocan City
Email Address
BARANGAY 53
Barangay Captain BERNARDO C. GO
Telephone/ Fax Number 365 – 8008
Address 70 6th Avenue, West Grace Park
Email Address
CALOOCAN CITY CITIZEN’S CHARTER
219
BARANGAY 54
Barangay Captain IVY G. DOLOSO
Telephone/ Fax Number 363 – 5377
Address 230 7th Avenue
Email Address
BARANGAY 55
Barangay Captain DARIUS C. ESTOQUIA
Telephone/ Fax Number 0920 – 9468974, 0928 – 3348905
Address 255 – F P. Sevilla St., 6th Avenue
Email Address
BARANGAY 56
Barangay Captain ALLAN M. SORIANO
Telephone/ Fax Number 311 – 6984, 0917 – 8037406
Address 8 West 7th Avenue, Grace Park
Email Address
BARANGAY 57
Barangay Captain NICANAOR M. BARBADO
Telephone/ Fax Number 0918 – 3593468
Address 131 L. Nadurata, St. 8th Avenue
Email Address
BARANGAY 58
Barangay Captain JOSE LEOMAR V. RAMINEZ
Telephone/ Fax Number 345 – 2376, 09228641762
Address 312 F Roxas St., 7th Ave. Grace Park
Email Address
BARANGAY 59
Barangay Captain ALMARIO C. DIWA
Telephone/ Fax Number 09328795066
Address 23 8th Ave. cor. I Diwa St.
Email Address
BARANGAY 60
Barangay Captain ZOILO LUIS P. BAUTISTA
Telephone/ Fax Number 962 – 6663, 09276999553
Address 189 L. Nadurata St., 10th Avenue
Email Address
BARANGAY 61
Barangay Captain REMIGIO B. BANGSIL SR.
Telephone/ Fax Number 363 – 8627, 310 – 7058
Address 195 Del Mundo St., 10th Avenue
Email Address
CALOOCAN CITY CITIZEN’S CHARTER
220
BARANGAY 62
Barangay Captain EMMANUEL L. CALMA
Telephone/ Fax Number 361 – 0872, 355 – 5969, 09235026867
Address 312 Del Mundo St., 10th Avenue
Email Address
BARANGAY 63
Barangay Captain ERLINDA R. GONZAGA
Telephone/ Fax Number 360 – 5622, 309 – 8465, 09203620855
Address 139 9th Ave., West Grace Park
Email Address
BARANGAY 64
Barangay Captain DOMINADOR G. BANDONG
Telephone/ Fax Number 442 – 2812
Address 58 M. Hizon St.
Email Address
BARANGAY 65 ISAIAS C. ARRIETA
Barangay Captain 361 – 2668, 330 – 7747
Telephone/ Fax Number 9B Vibora St. 10th Avenue
Address
Email Address
BARANGAY 66
Barangay Captain FERDINAND S. LAPIRA
Telephone/ Fax Number
Address 106M Stotsenburg St. 10th Avenue
Email Address
BARANGAY 67
Barangay Captain VERGEL J. DEVERA
Telephone/ Fax Number 208 – 4372, 09178871818
Address 369 P. Sevilla St. 10th Avenue
Email Address
BARANGAY 68
Barangay Captain JERRBOY L. MAURICIO
Telephone/ Fax Number 990 – 3959, 09073290309
Address 183 A. Del Mundo St. 11th Avenue
Email Address
BARANGAY 69
Barangay Captain ROBERTO C. LURES
Telephone/ Fax Number 442 – 8866, 09197846216
Address 106 Baltazar St. 10th Avenue
Email Address
CALOOCAN CITY CITIZEN’S CHARTER
221
BARANGAY 70
Barangay Captain 366 – 0112, 09491285500
Telephone/ Fax Number 36 Esguerra St.
Address
Email Address
BARANGAY 71
Barangay Captain JUNER T. SALVADOR
Telephone/ Fax Number 09082130299
Address 103 Francisco St. 10th Avenue
Email Address
BARANGAY 72
Barangay Captain JOSELITO S. CALAPATI
Telephone/ Fax Number 361 – 1493, 09193694381
Address 39 Victory Liner Compound
Email Address
BARANGAY 73
Barangay Captain JOVENCIO T. LLENA
Telephone/ Fax Number 984 – 5846, 442-8591, 09158544160
Address 618 PNR Compound Samson Road
Email Address
BARANGAY 74
Barangay Captain ROMANO G. CARPIO
Telephone/ Fax Number 361 – 1835, 09151764025
Address 186 Samson Road
Email Address
BARANGAY 75
Barangay Captain AUGUSTO G. NADAL
Telephone/ Fax Number 330 – 1362, 09178003496
Address 11 Francisco St.
Email Address
BARANGAY 78
Barangay Captain JOSE PIERINO M. NICOLAS
Telephone/ Fax Number 367 – 0708, 367 – 3999, 09174711532
Address 139 P. Valenzuela St.
Email Address
BARANGAY 77
Barangay Captain RODRIGO B. DEGUITO
Telephone/ Fax Number 361 – 0068, 334 – 1146, 367 – 9919
Address 27 Caimito St., Monumento
Email Address
CALOOCAN CITY CITIZEN’S CHARTER
222
BARANGAY 78
Barangay Captain JOSE PIERINO M. NICOLAS
Telephone/ Fax Number 367 – 0708, 367 – 3999, 09174711532
Address 139 P. Valenzuela St.
Email Address
BARANGAY 79
Barangay Captain EMMANUEL V. CRUZ
Telephone/ Fax Number 09202093292
Address 79 Nangka Road
Email Address
BARANGAY 80
Barangay Captain ALFREDO L. ROQUE
Telephone/ Fax Number 361 – 2169, 09275391214
Address 27 Greece Tech University Hills Subd. Samson Rd.
Email Address
BARANGAY 81
Barangay Captain JOSE BAYANI Q. CORONEL
Telephone/ Fax Number 358 – 0611, 09175321189
Address 18 Atimoya St.
Email Address
BARANGAY 82
Barangay Captain LOIDA S. ALCEDO
Telephone/ Fax Number 447 – 0682
Address 159 Gen. Tinio St.
Email Address
BARANGAY 83
Barangay Captain RICHARD H. AQUINO
Telephone/ Fax Number 363 – 2237, 09178263153
Address 138 Guadalupe St. Morning Breeze Subdivision
Email Address
BARANGAY 84
Barangay Captain LAMBERTA A. BINUYA
Telephone/ Fax Number 366 – 9858
Address 142 Asuncion St., Morning Breeze Subdivision
Email Address
BARANGAY 85
Barangay Captain JESUS BENJAMIN C. PLATA
Telephone/ Fax Number 09275121626
Address 15 Concepcion St. Morning Breeze Subdivision
Email Address
CALOOCAN CITY CITIZEN’S CHARTER
223
BARANGAY 86
Barangay Captain BERNARD C. YUSON
Telephone/ Fax Number 542 – 7596
Address 406 EDSA
Email Address
BARANGAY 87
Barangay Captain EDGAR ANTHONY M. OCAMPO
Telephone/ Fax Number 09063615699
Address 55 William Shaw St., cor. A. De Jesus St.
Email Address
BARANGAY 88
Barangay Captain JEROME M. GERONIMO
Telephone/ Fax Number 361 – 7596, 09189124957
Address 729 Tolentino St.
Email Address
BARANGAY 89
Barangay Captain CIPRIANO C. POZON JR.
Telephone/ Fax Number 09392220240
Address 132 6th St., 11th Avenue
Email Address
BARANGAY 90
Barangay Captain WALTER S. ABEL
Telephone/ Fax Number 366 – 2619, 990 – 2005, 09399016332
Address 224 Ma. Clara St., 11th Ave., Grace Park
Email Address
BARANGAY 91
Barangay Captain ALBERT P. BAÑEZ
Telephone/ Fax Number 359 – 8609, 09235882633
Address 292 10th Avenue
Email Address
BARANGAY 92
Barangay Captain RICARDO C. GARCIA
Telephone/ Fax Number 09192333335
Address 127 9th St. 12th Ave., East Grace Park
Email Address
BARANGAY 93
Barangay Captain MELQUIADES S. BONIFACIO, JR.
Telephone/ Fax Number 351 – 2195, 09159644344
Address 93-C 10th St., 11th Ave., East Grace Park
Email Address
CALOOCAN CITY CITIZEN’S CHARTER
224
BARANGAY 94
Barangay Captain LYDIA A. MESINA
Telephone/ Fax Number 355 – 4771
Address 136 P. Jacinto St.
Email Address
BARANGAY 95
Barangay Captain GRICELDA G. ISMAEL
Telephone/ Fax Number 366 – 7874, 09194227245
Address 184 Bo. Pacinta St., 12th Avenue
Email Address
BARANGAY 96
Barangay Captain MARITES C. CUNANAN
Telephone/ Fax Number 990 – 2808
Address 182-A Cruz St., 12th Avenue
Email Address
BARANGAY 97
Barangay Captain RICHARD B. AQUINO
Telephone/ Fax Number 365 – 8947
Address 68 Ilang-ilang St., 11th Avenue
Email Address
BARANGAY 98
Barangay Captain ALMA U. MASANGCAY
Telephone/ Fax Number 359 – 8859, 09819228916
Address 44 Meleguas St. 11th Avenue
Email Address
BARANGAY 99
Barangay Captain NOEL B. ZAMBRANO
Telephone/ Fax Number 366 – 7081, 365 – 6771, 09164505525
Address 306 Dorotea Road, Balintawak
Email Address
BARANGAY 100
Barangay Captain RAUL R. SANAO
Telephone/ Fax Number 325 – 4732, 0910165991
Address 31 J. Salas St., 11th Avenue
Email Address
BARANGAY 101
Barangay Captain MACARIO V. FERROLINO JR.
Telephone/ Fax Number 364 – 7086, 351 – 5130
Address 207 Adalia St., 10th Avenue
Email Address
CALOOCAN CITY CITIZEN’S CHARTER
225
BARANGAY 102
Barangay Captain LEOPOLDO C. MANALILI
Telephone/ Fax Number 542 – 8407, 364 – 7866, 09186229999
Address Unit 223 Bliss, 9th Ave. Extension
Email Address
BARANGAY 103
Barangay Captain ALFREDO H. ANG, JR.
Telephone/ Fax Number 350 – 3491, 709 – 7788
Address 35 7th St., 9th Ave. East Grace Park
Email Address
BARANGAY 104
Barangay Captain JOSEPH A. ATANACIO
Telephone/ Fax Number 09328514676
Address 152 6th St., 8th Avenue
Email Address
BARANGAY 105
Barangay Captain FLORDELIZA P. GERSABA
Telephone/ Fax Number 457 – 7196
Address 608 Int. 7th Ave., East Grace Park
Email Address
BARANGAY 106
Barangay Captain FRANCISCO F. GUEVARRA
Telephone/ Fax Number 666 – 2087, 09283406899
Address 152 M.H. del Pilar St., 9th Ave., East Grace Park
Email Address
BARANGAY 107
Barangay Captain ELEAZER G. DELFIN
Telephone/ Fax Number 330 – 8509, 09081782705
Address 141 2nd St. 9th Ave., Grace Park
Email Address
BARANGAY 108
Barangay Captain ROWENA S. CABAL
Telephone/ Fax Number 442 – 5223, 310 – 0092, 09185490207
Address 91 4th St. 8th Ave., Grace Park
Email Address
BARANGAY 109
Barangay Captain DOMINGO ADEC C. NOTARIO
Telephone/ Fax Number 363 – 4189, 09164719184
Address 182 8th Ave., Grace Park
Email Address
CALOOCAN CITY CITIZEN’S CHARTER
226
BARANGAY 110
Barangay Captain ROMMEL Z. TULAGAN
Telephone/ Fax Number 09225639743
Address 224 Ma. Clara St., 6th Ave. East Grace Park
Email Address
BARANGAY 111
Barangay Captain REYNALDO M. TUBERA
Telephone/ Fax Number 404 – 3933, 09475798555
Address 133-A Mabalacat St., 6th Avenue
Email Address
BARANGAY 112
Barangay Captain PACIFICO P. CORPUZ
Telephone/ Fax Number 360 – 8524, 310 – 0828, 09074166570
Address 563 Mabalacat St., 6th Avenue
Email Address
BARANGAY 113
Barangay Captain ARMANDO M. ESTOESTA
Telephone/ Fax Number 09205676435, 09298906783
Address 236 Ma. Clara St. 5th Ave., Grace Park
Email Address
BARANGAY 114
Barangay Captain ARTURO T. MANABAT
Telephone/ Fax Number 311 – 6716, 09274487542
Address 91 Josefina St., 6th Ave., East Grace Park
Email Address
BARANGAY 115
Barangay Captain RODEL D. ROBLES
Telephone/ Fax Number 709 – 6482, 09153614824
Address 75 Dao St. 6th Ave., Grace Park
Email Address
BARANGAY 116
Barangay Captain ELISEO B. DE LEON
Telephone/ Fax Number 09155048251
Address 13 5th St. 6th Ave., Grace Park
Email Address
BARANGAY 117
Barangay Captain NARCISCO S. VILLARAMA
Telephone/ Fax Number 366 – 6136, 09208760900, 09327629450
Address 197 Ma. Clara St. 5th Ave. Grace Park
Email Address
CALOOCAN CITY CITIZEN’S CHARTER
227
BARANGAY 118
Barangay Captain PROLLY B. BOLO
Telephone/ Fax Number 09392125915
Address 317 BMBA Comp. 5th Ave. Grace Park
Email Address
BARANGAY 119
Barangay Captain DONATO B. MAGAT
Telephone/ Fax Number 367 – 5946
Address 159-D Ma. Clara St. 3rd Ave. Grace Park
Email Address
BARANGAY 120
Barangay Captain ANTONIO O. DURAN
Telephone/ Fax Number 09196501535
Address 61 Ma. Clara St. 2nd Ave., Grace Park
Email Address
BARANGAY 121
Barangay Captain LINALYN D, GABRIDO
Telephone/ Fax Number 447 – 4211, 09173087848
Address 575 Bataan St. 7th Ave., East Grace Park
Email Address
BARANGAY 122
Barangay Captain CARMELITA M. OLIVA
Telephone/ Fax Number 09153810483
Address 47 Bataan St., 7th Ave., East Grace Park
Email Address
BARANGAY 123
Barangay Captain MELVIE LOUIE T. MANALAYSAY
Telephone/ Fax Number 294 – 0642
Address 101 6th St., 7th Ave., East Grace Park
Email Address
BARANGAY 124
Barangay Captain ROLDOLFO Q. GARCIA
Telephone/ Fax Number 09174917808
Address 112 Quezon St., 6th Avenue
Email Address
BARANGAY 125
Barangay Captain JAIME S. SANCHEZ
Telephone/ Fax Number 961 – 8490, 09088633755
Address 116 Tahimik St. Banal
Email Address
CALOOCAN CITY CITIZEN’S CHARTER
228
BARANGAY 126
Barangay Captain ROBERTO A. SARMIENTO
Telephone/ Fax Number 09164598606
Address 116 Tahimik St., 6th Ave., Barrio San Jose
Email Address
BARANGAY 127
Barangay Captain ROBERT LEE N. VITUG
Telephone/ Fax Number 0923095964
Address 7-A Dome St., Barrio San Jose
Email Address
BARANGAY 128
Barangay Captain RONALD G. ROMERO
Telephone/ Fax Number 330 – 8435, 09204663860
Address 582 Tagaytay St. Barrio San Jose
Email Address
BARANGAY 129
Barangay Captain ROMUALDO A. REYES
Telephone/ Fax Number 416 – 5214, 09217442265
Address 132 Benghagan St., Caloocan City
Email Address
BARANGAY 130
Barangay Captain WILMILSON D. AMOYO
Telephone/ Fax Number 09274477280, 09164610130
Address 64 Agudo St., Barrio San Jose
Email Address
BARANGAY 131
Barangay Captain JOEL L. LOPEZ
Telephone/ Fax Number 363 – 0386, 09286151910
Address 44n Tagaytay St., Barrio San Jose
Email Address
BARANGAY 132
Barangay Captain DANILO R. CARALDE JR.
Telephone/ Fax Number 515 – 8461, 09184447555
Address 83 Gen. Concepcion St., Bagong Barrio
Email Address
BARANGAY 133
Barangay Captain EDMUNDO C. CO
Telephone/ Fax Number 364 – 1139, 09202213349
Address 177 Int. 1 Repolyo Alley, Bagong Barrio
Email Address
CALOOCAN CITY CITIZEN’S CHARTER
229
BARANGAY 134
Barangay Captain DWIGHT L. MANCE
Telephone/ Fax Number 360 – 6363, 09286151910
Address 44n Tagaytay St., Barrio San Jose
Email Address
BARANGAY 135
Barangay Captain LUZMINDA G. RAMAT
Telephone/ Fax Number 363 – 4972, 364 – 9344
Address 314 EDSA cor. D. Arellano St.
Email Address
BARANGAY 136
Barangay Captain DORECO C. NOPAL
Telephone/ Fax Number 367 – 2293, 09216794455
Address 33 E Tandang Sora St.
Email Address
BARANGAY 137
Barangay Captain DALE GONZALO R. MALAPITAN
Telephone/ Fax Number 310 – 6823
Address 165 Tandang Sora St.
Email Address
BARANGAY 138
Barangay Captain EDUARDO. BADE
Telephone/ Fax Number 09272323295
Address 21 G. De Jesus St., Bagong Barrio
Email Address
BARANGAY 139
Barangay Captain MICHAEL R. BRIVA
Telephone/ Fax Number 09463379108
Address 43 G. De Jesus St., Bagong Barrio
Email Address
BARANGAY 140
Barangay Captain TEODORO O. MORA, JR.
Telephone/ Fax Number 350 – 2198, 350 – 8975
Address 48 Malolos Ave., Bagong Barrio
Email Address
BARANGAY 141
Barangay Captain ROMEO P. VALEMZUELA, SR.
Telephone/ Fax Number 990 – 0998
Address 16 Zapote St., Bagong Barrio
Email Address
CALOOCAN CITY CITIZEN’S CHARTER
230
BARANGAY 142
Barangay Captain CHIRSTINE O. BIAGTAS
Telephone/ Fax Number 361 – 3133, 09161498027
Address 19-C Mansanas St., Bagong Barrio
Email Address
BARANGAY 143
Barangay Captain GERARDO R. APOSTOL
Telephone/ Fax Number 366 – 0654, 09324436584
Address 55 Malolos Ave., Bagong Barrio
Email Address
BARANGAY 144
Barangay Captain MANOLITO R. PASCUAL
Telephone/ Fax Number 09158997181, 09266149353
Address 159-A Gen. Evangelista St. Bagong Barrio
Email Address
BARANGAY 145
Barangay Captain LEOPOLDO A. CAGAOAN
Telephone/ Fax Number
Address 185 Gen. Tirona St., Bagong Barrio
Email Address
BARANGAY 146
Barangay Captain TOMASITA S. LIM
Telephone/ Fax Number 448 – 1656, 09178861371
Address 73 G. De Jesus St., Bagong Barrio
Email Address
BARANGAY 147
Barangay Captain LUZ J. MABAYO
Telephone/ Fax Number 09082515528
Address 96 Banal St., Bagong Barrio
Email Address
BARANGAY 148
Barangay Captain HERNANI R. DE JOSE
Telephone/ Fax Number 09212572592
Address 169 Macopa St. Bagong Barrio
Email Address
BARANGAY 149
Barangay Captain DANTE A. ABUDA
Telephone/ Fax Number 361 – 9745, 407 – 5896, 09284148156
Address 12 Reparo St. Bagong Barrio
Email Address
CALOOCAN CITY CITIZEN’S CHARTER
231
BARANGAY 150
Barangay Captain ROMYR S. TAN
Telephone/ Fax Number 367 – 3561, 949 – 8700, 09158078839
Address 157 Malolos Ave., Bagong Barrio
Email Address
BARANGAY 151
Barangay Captain DOUGLAS C. DILAO
Telephone/ Fax Number 09333322099
Address 8 Milagros Ext., Bagong Barrio
Email Address
BARANGAY 152
Barangay Captain CATALINO D. PETILLA
Telephone/ Fax Number 330 – 1013, 480 – 2874, 09065890289
Address 168 Perta St. Bagong Barrio
Email Address
BARANGAY 153
Barangay Captain APOLLO M. CASTRO
Telephone/ Fax Number 359 – 0722
Address 4 Macaneneng St., Bagong Barrio
Email Address
BARANGAY 154
Barangay Captain NICANOR P. REPOLLO
Telephone/ Fax Number 367 – 5100, 366 – 4693, 09206356370
Address 200 Raminad St., Bagong Barrio
Email Address
BARANGAY 155
Barangay Captain MERCY L. REYES
Telephone/ Fax Number 579 – 7190, 366 – 4693, 09206356370
Address 60 Rosario St., Bagong Barrio
Email Address
BARANGAY 156
Barangay Captain NAPOLEON R. ADVIENTO
Telephone/ Fax Number 332 – 0007, 09206027060
Address 185 Doce – 36 St., East Bagong Barrio
Email Address
BARANGAY 157
Barangay Captain WILFREDO T. MAÑACOP
Telephone/ Fax Number 09302814788
Address 84 Tieremas St. Bagong Barrio
Email Address
CALOOCAN CITY CITIZEN’S CHARTER
232
BARANGAY 158
Barangay Captain JOSE C. SICUANA JR.
Telephone/ Fax Number 990 – 4438, 09202320142
Address 17 Baesa Road
Email Address
BARANGAY 159
Barangay Captain MYRNA U. LABING-ISA
Telephone/ Fax Number 330 – 4098, 362 -5619, 09196042057
Address 251 New Bayanihan St., Baesa
Email Address
BARANGAY 160
Barangay Captain RICARDO L. IGNACIO
Telephone/ Fax Number 330 – 3654
Address 526 Prudencio St., Rubyville Subd., Baesa
Email Address
BARANGAY 161
Barangay Captain TIMOTEO G. GAJUDO
Telephone/ Fax Number 485 – 5691, 330 – 2326, 09164925858
Address 258 Ananias St. Reparo St. Baesa
Email Address
BARANGAY 162
Barangay Captain GRACIANO D. RIVERA
Telephone/ Fax Number 983 – 3284, 361 – 1816, 09274199767
Address 162 Cleofas St., Bartolome Comp., Sta. Quiteria
Email Address
BARANGAY 163
Barangay Captain RAFAEL C. CLEOFAS
Telephone/ Fax Number 330 – 5443, 0939264448
Address Sta. Quiteria
Email Address
BARANGAY 164
Barangay Captain MILA J. UY
Telephone/ Fax Number 351 – 2808, 983 – 2010, 09088790214
Address 13 Road 11 GSIS Hills, Talipapa
Email Address
BARANGAY 165
Barangay Captain GERARDO G. SANTIAGO
Telephone/ Fax Number 985 – 3200, 09179119233
Address L22 Gemini St. C. G., Bagbaguin
Email Address
CALOOCAN CITY CITIZEN’S CHARTER
233
BARANGAY 166
Barangay Captain ONOFRE A. DELOS SANTOS
Telephone/ Fax Number 937 – 3390, 983 – 5212, 939 – 8820
Address 714 Gen Luis, Kaybiga
Email Address
BARANGAY 167
Barangay Captain ROMEO F. MATIAS
Telephone/ Fax Number 937 – 0792
Address 773 Llano Road B
Email Address
BARANGAY 168
Barangay Captain DIONISIO M. DOMINGO
Telephone/ Fax Number 936 – 5903
Address 143 Deparo Road
Email Address
BARANGAY 169
Barangay Captain RUBEN N. GATCHALIAN
Telephone/ Fax Number 239 – 3097, 09085925313
Address 11 Ninang Gemma St., BF Homes
Email Address
BARANGAY 170
Barangay Captain CRISOSTOMO R. CONTRERAS
Telephone/ Fax Number 938 – 0698, 09206077197
Address BO3, L26, Emma St., Cefels Park Subd., Deparo
Email Address
BARANGAY 171
Barangay Captain ROMEO I. RIVERA
Telephone/ Fax Number
Address 1739 Ugnayan, Saranay, Bagumbong
Email Address
BARANGAY 172
Barangay Captain JAIME B. BARBARA
Telephone/ Fax Number 442 – 4061, 09183122993
Address 14 Garnet St., Merry Homes II B
Email Address
BARANGAY 173
Barangay Captain ISAGANI A. ARAGDON SR.
Telephone/ Fax Number 936 – 3128, 930 – 3780, 09261187723
Address P1 B18 L19 Quorum St., Senate Village
Email Address
CALOOCAN CITY CITIZEN’S CHARTER
234
BARANGAY 174
Barangay Captain ENRIQUE SJ. BUNAGS
Telephone/ Fax Number 09187556492
Address 1459 Area B, Camarin
Email Address
BARANGAY 175
Barangay Captain RUBEN Z. DELA CRUZ
Telephone/ Fax Number 392 – 1838, 09175179166
Address 664 Area A, Camarin
Email Address
BARANGAY 176
Barangay Captain JOEL S. BACOLOD
Telephone/ Fax Number 962 – 9387, 09983400644
Address Ph-2, Pkg1, Blk24, Lot7, Bagong Silang
Email Address
BARANGAY 177
Barangay Captain DONATA D.G. JARITO
Telephone/ Fax Number 961 – 6962, 460 – 5489, 09194600055
Address Ph-2, Pkg1, Blk24, Lot 7, Bagong Silang
Email Address
BARANGAY 178
Barangay Captain EDITHA B. LABASBAS
Telephone/ Fax Number 442 – 0990
Address 331 M. Aquino St., Sto Niño, Camarin Area
Email Address
BARANGAY 179
Barangay Captain MARLON P. PALMERE
Telephone/ Fax Number 962 – 8703, 939 – 0846
Address B2E Lot10 Dela Costa Homes
Email Address
BARANGAY 180
Barangay Captain INOCENCIO V. VALLES III
Telephone/ Fax Number 939 – 0989, 09107385202
Address 567 Miramonte Parks Subd.
Email Address
BARANGAY 181
Barangay Captain LUCY FABULAR
Telephone/ Fax Number 446 – 9583, 09292587166
Address 20 Araneta Ave., Pangarap Village
Email Address
CALOOCAN CITY CITIZEN’S CHARTER
235
BARANGAY 182
Barangay Captain ROWEL E. BRIN
Telephone/ Fax Number 09196660588
Address 3 Banaba St., Pangarap Village
Email Address
BARANGAY 183
Barangay Captain MICHAEL T. PUNONGBAYAN
Telephone/ Fax Number 936 – 4830, 09295464444
Address Blk 10 Lot 5 Mountain High Subd.
Email Address
BARANGAY 184
Barangay Captain ROMEO S. RAQUEDAN
Telephone/ Fax Number 961 – 5201, 962 – 0657
Address 504 P. Eusebio St., Banker Village II
Email Address
BARANGAY 185
Barangay Captain RODOLFO D. OLIVA
Telephone/ Fax Number 386 – 2331, 382 – 1527, 09213444583
Address 504 P. Eusebio St., Banker II
Email Address
BARANGAY 186
Barangay Captain JESUS M. BASMAYOR
Telephone/ Fax Number 382 – 5611, 09102853291
Address 1403 Ignatius St., Barracks Tala
Email Address
BARANGAY 187
Barangay Captain FERDINAND E. MARCOS
Telephone/ Fax Number 09232369674
Address 200 B. Sto. Niño, Tala
Email Address
BARANGAY 188
Barangay Captain EDRES R. DOMATO
Telephone/ Fax Number 441 – 0894, 09183711820
Address P12 B54 L7 Tala
Email Address