Cambridge Avenue Medical Centre

GP Patient Survey 2013

Q1: Are you satisfied with the services offered by the practice?

Q2 – Getting though on the telephone

Q3 – Phone access to doctor or nurse

Q4: Are you aware that practice has a website?

Q5: Do you know you can book appointments on-line?

Q6: Do you know you can request repeat prescriptions on-line?

Q7: When you booked (on-line,phone,other)did you see the doctor

Q8: If yes, did you see the doctor on the :-

Q9: Were you able to see a doctor when you wanted?

Q10: If answer was no, what was the reason for this?

Q11: Please specify

Q12: did you know that you can book a telephone consultation with the gp of your choice?

Q13: have you ever had a telephone consultation?

Q14: If yes, was this helpful

Q15: Overall how helpful do you find the Receptionists?

Q16: How satisfied are you with the opening hours of the surgery?

Q17: are you aware that the surgery provides chronic illness clinics?

Q18: are you aware that the surgery provides minor illness clinics with NP?

Q19: are you aware that the surgery provides Healthcare Assistant clinics?

Q20: are you aware that the surgery provides a Travel Clinic?

Q21: are you aware that the surgery provides a Family Planning Clinic?

Q22: Do you feel that the surgery adequately covers the whole range of services which you require?

Q23: My overall satisfaction with the quality of medical care from the doctors/nurses is

Q24: Missed appointments are a problem for the practice. Can you easily contact the surgery to cancel ?

Q25: Overall how do you rate the cleanliness of the surgery?

Q26: Overall how do you rate, how easy it is to access the building?

Q27: Are you aware that you may park in the Chancel car park if necessary?

Q28: Have you ever spoken to a triage nurse?

Q29: If yes, did you find this helpful?

Q30: Are you male or female?

Q31: Please tell us your age