phone. 07 3638 4600 email. admin@tessaresidential.com.au post. PO Box 574, Fortitude Valley 4006 office hours. 8.30am - 5pm, Monday - Friday office location central village: Level 2, Cambridge Towers, 348 Water St, Fortitude Valley

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Building

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WELCOME HOME

Emergency Repairs ……….….….……2 On-Site Management …………………3 Moving In & Out ……………………….3 Cleaning Your Apartment ……….…...4 Car Parking …………………………….5 Noise Concerns …...………...…..…….6 Pool & Roof Deck.……………………..7 Fire Alarms & Smoking ……………….8 Rubbish Bins …………………………..8 Swipe Cards / Keys ……………….…..9 Damages ……………………………..10 FAQ’s ……………...…... ……….……11 Paying Rent …………………………..13 The Local Area ……………….………14 Our Contact Details ………...back page

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EMERGENCY REPAIRS

Emergency repairs include such situations as: - Burst water service - Blocked drain or toilet (if only 1 toilet for premises) - Serious roof leak; Gas leak - Fault/damage likely to cause injury - Electrical fault/shock - A serious fault in a staircase, lift or other common area or premises that unduly incon-veniences a resident in gaining access to, or using the premises In the event of an emergency repair, the tenant must follow these steps; - If there is a fire or life-threatening situa-tion, please call 000. - Notify the property manager immediately. - If property manager is unavailable, contact the office on 07 3638 4600. - If the office is unavailable, contact the nominated repairer listed on your 18a General Tenancy agreement and below. - If the nominated repairer cannot be contact-ed, the tenant can arrange a suitably qualified person to carry out the repair in emergencies. NB: If the repair is not considered an emergency repair or is found to be caused by negligence, the tenant will be responsible for payment of services.

REGULAR REPAIRS All requests for general repairs and maintenance are to be provided in writing to our agency. Visit www.tessaresidential.com.au/tenants/maintenance-online to lodge your maintenance online. Please include as much detail as possible as well as authorisation to access your property for the repairs to be done. Alternatively, please email your Property Manager on the email ad-dress below providing your apartment number, details of the repair, and photos if possible. For Cambridge Towers tenants: cambridge.pm1 @tessaresidential.com.au Your Property Manager will be in contact ASAP to confirm receipt of your repair request. Depending on the request, further details may be needed and once approval is granted by the property owner, repairs will then be organised in liaison with yourself at a suitable time.

EMERGENCY SERVICE CONTRACTOR PHONE NUMBER

Plumbing AK Blair Plumbing

Electrical Electrical

Gas Gas person

Carpet Cleaning/Drying Carpet cleaner

Locksmith Note no access can be granted

Contact Tessa Residential

Handyman Handyman

Glass repair Glass man

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CLEANING OF YOUR APARTMENT

Stone Benchtops Wipe surface with a warm damp cloth combined with a small amount of mild detergent. Alternatively a quality stone bench cleaner is acceptable. DO NOT place hot objects directly onto stone surfaces.

Kitchen Cabinets, Robes, Cupboards (Laminex) Wipe over with damp cloth. For light stains or soiled surfaces, use a warm soapy cloth. Dry the surface using a soft dry cloth (non-abrasive). Do not use: Cleaners that deposit or leave residual material on the surface (such as waxes or sprays) and silicon based cleaners or polish should be avoided. Such substances may permanently damage the surface coating. DO NOT use solutions which contain alkaline, acids or abrasives.

Tiles Regularly vacuum dust off surfaces using a vacuum cleaner with brush attachment in the down (on) position to protect tiles from scratches. To mop clean, use water and a non-solvent floor cleaner.

Glass / Mirrors Apply a non-abrasive mild detergent solution (e.g. Windex) to glass, either by spraying or using a clean grit free cloth, sponge or paper towel saturated with cleaning solution. Wipe in a circular motion and apply light to moderate pressure. Use dry paper towel to dry the area and remove any residue. NOTE: Owners/tenants should not attempt to clean any external surface of the building. Please contact your Property Manager if you have any specific external cleaning requirements.

Walls To remove stains, use a mild detergent and warm water on a soft cloth rubbing in a gentle circular motion. Alternatively, spray a non-solvent and non-abrasive cleaning solution onto stained area and wipe clean using a dry non-abrasive soft cloth – allow solution to soak into stain prior to wiping then wipe down using fresh water.

Regular Cleaning Service If you wish you may employ a regular or one-off cleaning service. We have recommended cleaners who can offer this service to you from as little as $40 per visit. Please contact your Property Manager who will be able to advise current contact details and prices.

Carpets Carpeted areas should be vacuum cleaned weekly (at a minimum) to ensure appropri-ate care is given. For some stains, profes-sional carpet cleaning may be required, please contact your Property Manager for recommendations.

ON SITE MANAGEMENT

Cambridge Towers within Central Village is managed by Tessa Residential. There are 4 staff within the building to assist with all enquiries. - Head of Property Management: Kirrilli Cowan - Senior Property Manager: Chrissie Hoffman - Building Maintenance Manager: Craig Armstrong. - Cambridge Towers Property Manager: Nikkea Pratt. The office on Level 2 at Cambridge Towers is open between 8.30 am and 5.00 pm Monday – Friday (excluding public holidays). Contact number: 07 3638 4600 Email address: cambridge.pm1 @tessaresidential.com.au These contacts are for all day to day operational matters. We also encourage you to book an appointment to speak with Property Management staff in person, this can be arranged via phone or email, for a confidential meeting Monday-Friday during office hours, or outside of these hours by agreement.

MOVING IN AND OUT

When moving in or out of Cambridge Towers, please complete a lift booking form (available from our office) and return to Tessa Residential should you require use of the lifts for deliveries, move ins or outs. This will allow us to arrange a suitable time to provide access to the lifts and allow time for the curtain protection to be arranged so as not to damage the interior of the lift. Please note that you will need to provide your own luggage/furniture trolleys to transport your furniture, beds and furnish-ings up the lift and along the hallway to your apartment door. You will also be given information on truck access and parking if required. Any damage to the common areas is at your cost and payable at the time of damage.

FAQ

Who should I report hazards around the building to, such as a spill in the lobby area?

We certainly encourage you to report any hazards you notice around

the building which our Building Maintenance Manager may not already be aware of. Please report these via phone or email (depending on the situation) to building staff. During business hours please call the Build-

ing Maintenance Manager, Craig on: 0428 082 418

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NOISE CONCERNS

In order to maximize everyone’s quality of lifestyle, it is important that you and your guests refrain from making unnecessary noise, particularly late at night. Please be aware that noise from the Pool area as well as balconies is readily heard in surrounding apartments. We would also ask if you have any children living with you or visiting that you ensure they behave appropriately in common areas. Care should be taken when moving chairs or furniture on hard surfaces in your unit or on your balcony. Rubber chair tips are a benefit to assist in noise reduction and to help protect your floor surfaces.

What should I do if my neighbour is being very loud and noisy? We encourage a good-neighbour policy within the building which means a respect for your neighbour’s peaceful enjoyment of their apartment, and they in turn need to respect yours. It is to be expected that some noise will travel between apartments, especially any noise created on balconies or with windows open – please do keep in mind the nature of the building you are residing within. However if you do believe the amount of noise your neighbour is making is excessive and is largely affecting your quiet enjoyment of your residence (especially during 10pm and 6am) we encourage you to contact your Property Manager via email and let them know as many details as possible as soon as the event occurs. Your Property Manager will then be able to issue appropriate notices and communications with the resident. We encourage this form of communication as your PM will then have notes on file with respect to noisy neighbours and can act appropriately if the issue is ongoing. This also preserves the relationship between you and your neighbour as no words are exchanged directly between parties.

GOOD NEIGHBOUR POLICY Please keep in mind our ‘good neighbour’ policy which means a level of respect for noise created within your apartment disrupting those within your vicinity – especially during the hours of 10pm and 6am on any night of the week (as your neighbour may work weekends). Please keep in mind that all residents within the building are entitled to feel safe within the hallways, lobby, car-park, roof-deck and recreational areas – so please ensure neither yourself or your guests behave in a disruptive or unreasonable manner whilst inhabiting any of these areas.

CAR WASHING

Am I allowed to wash my car in the car-park?

Washing of cars is not permitted in the building car-park or grounds due to issues affecting traffic flow, chemical run-off and inhibited access for the

Building Maintenance Manager in performing his day-to-day duties. We encourage the use of nearby car-washing facilities such as the

Hoppy’s Handwash Café’at 175 Abbotsford Rd, Bowen Hills; or GH AutoCare Valley Car Wash at 64 Doggett St, Newstead.

CAR PARKING - RESIDENTS

If your apartment has a car space allocated to it, then it has been designated for use by only you. The space/s is for vehicles only and must not be used to store personal items. Any fire route access adjacent to your car space must also be kept clear of obstructions. Please enquire at the office regarding availability of any additional storage areas. Any oil spilt within your car space, must be cleaned by you immediately when it occurs. Failure to do so will result in the onsite managers completing the cleaning and you will be invoiced for this charge. Minimum rates apply (contact Tessa Residential for details).

CAR PARKING - VISITORS There will be eight (8) car-parking spaces provided for the exclusive use of visitors. Visitor car parking is limited to a maximum period of 8 hours. If parking after 7pm, overnight parking is permitted; car-park to be vacated by 8am the following morning. A swipe card is required for entry into the visitor car-park. Access via intercom will also be allowed. Vehicles left in the Visitor car-parking spaces in excess of the allowed time will be towed at owner’s expense.

FAQ What should I do if someone else is parked in my car space? Not all apartments within the building have an allocated car space and no more than one car space is allocated per apartment, therefore it is extremely important that resi-dents only park in their designated space. If you notice someone else is parked in your spot – please take note of the license plate, then park in an available Visitor car-park (do not take someone else’s) and contact building staff immediately. Records will be kept of all car registrations and building staff should be able to make contact with the owner to have them move their car. If this happens outside of business hours, please send through an email with the license plate and appropriate contact will be made with the car’s owner ASAP. SPEED LIMIT 10KM/H The Body Corporate state you must drive with caution in the car park and on the driveways at all times. Screeching of tyres is damaging to our common property and may lead to a serious accident.

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POOL AND LAGOON

The pool and lagoon are available for use by all residents between 6.00 am and 10.00 pm. Any visitors must be accompanied by an owner/tenant or they will be asked to leave the premises. Minimum age of un-supervised children is 12 years of age. Any pool rules displayed on-site must be obeyed, please take note of the below standard rules in particular: - No glass within the pool area, this includes bottles; No running around the pool; No diving or jumping; No unruly behaviour; All visitors must be accompanied by a resident ; No amplified music is allowed in this area.

There is a unisex change room / toilet facility on Level 4 for use by residents and visitors.

ROOF DECK Use of the roof deck and other recreational areas are available at any time of the day or night. Please have respect for your fellow residents and do keep noise levels to a reasonable volume in these areas during the hours of 10pm and 6am as noise will travel to nearby apartments.

Am I allowed to take alcoholic drinks into the common areas such as pool area and roof deck? Glass is not permitted anywhere near the pool, lagoon or sand areas for safety reasons. Alcoholic beverages may be taken (by those above the legal drinking age) to the recreational areas, however as this is a family-friendly building, please ensure your behaviour and that of any guests is reasonable at all times and not disruptive or unruly. Please ensure responsible drinking practices are observed at all times and no cartons or large eskies of alcoholic beverages are taken to these areas. Please ensure no alcoholic bottles are left in these common areas as they can be accessed by minors. The failure by residents to do adhere to the above guidelines may result in a complete ban on alcoholic beverages in these areas for the safety and wellbeing of all residents.

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Am I allowed to reserve the roof deck or pool areas for a function?

Sorry, the recreational areas may not be reserved for private functions or parties. These areas are for the use and enjoyment of all residents and pri-

orities will not be given to any persons over others. We encourage you to book your function/party in one of the many bars/restaurants within walking

distance of Cambridge Towers in the Fortitude Valley precinct.

FIRE ALARMS The buildings are fitted with fire alarms which are linked back to the main fire brigade monitoring system. If an alarm is set off and it is found to be the fault of a resident the fire brigade call out fee will be charged to that resident.

What happens if I set off my smoke alarm? Will the sprinklers go off and the Fire Brigade come? Will I have to pay for this? If you do set off the smoke alarm within your apartment (due to burning your toast for example), we recommend you open your balcony doors and/or windows. Please also turn on your air-conditioner to blow air through the apartment. This will assist in dispersing the smoke and the alarm will turn off in due course. Unless there is an actual fire/emergency in your apartment, DO NOT open the door to the hallway. This door should only be opened if you are evacuating as it will cause the main fire alarm system to activate, which will bring the Fire Brigade and a call-out fee of approx. $2,500 will be incurred and payable by yourself. There is a sprinkler system located in the apartment and hallways which will be activated when a certain temperature is reached (this would be due to an actual fire within the building).

RECYCLNG BINS It is requested that all recyclables are taken down to the recycling areas. Please flatten large cardboard boxes before loading into the bins. All non-recyclables (bubble wrap, plastic sheeting etc) should go down to the basement area to the waste bins and NOT via the garbage chute (these items will cause blockages).

RUBBISH CHUTES

In the interest of safety for cleaning staff, no glass is to be put down the rubbish chute. All rubbish must be secured in a small bag, any blockages caused by oversized items been pushed into the chute will be charged back to the occupant. All Items that are not general rubbish are to be removed from the premises by the resident. Examples of such items classified as not general rubbish are appliances, not in working order, furniture and appliance packaging, storage boxes and large plastic wrappings.

NO SMOKING

Please be aware that smoking is not permitted in any common areas of Cambridge Towers or inside rental apartments. (including car-park). Cigarette butts are not to be thrown from the balcony. Visitors or residents who wish to smoke should seek public spaces, not within 4 metres of the building entrance. Cigarette butts should be disposed of in ash tray bins.

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DAMAGES If you damage any common property, either through negligence or otherwise, the repair will be at your cost. Please report any damage to Tessa Residential as soon as practicable after it occurs so that they can arrange repairs. You must not attempt to undertake repairs yourself. FAQ If I break something in the apartment, should I try fixing it myself? It is a part of life that accidents do occur. If damage does occur to the apartment or inclusions, by yourself or a guest, please know it will be your responsibility to have this damage repaired. We recommend emailing your Property Manager as they will be able to advise on the best course of action and what tradesperson to contact, which may save you money. Routine inspections are conducted quarterly and your Property Manager will notice if there are any un-repaired damages in the apartment or if repair has been attempted at an unsatisfactory level. You will be requested to have these damages repaired within a required time frame and re-inspection of the repair will be required.

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What do I do if my light bulb goes out? The most common maintenance issue you will have in your new apartment is a light bulb going out every so often. We do not recommend changing these bulbs yourself as injury can be caused when standing on a ladder to access the ceiling. Please consult your Property Manager via email who will be able to organise this replace-ment for you. An on-site contractor will be able to attend and replace for you at a reasonable cost.

INSURANCE Tessa Residential highly recommends all tenants take out personal Contents Insurance for belongings. Please note this insurance is the responsibility of the individual to organise and not the responsibility of the Property Manager. Most policies will protect you for theft and loss of your belongings; please consult the Product Disclosure Statement of your policy for all terms and conditions. Vehicles are parked on-site at the own-ers risk and insurance will assist if any damage is caused to or by your vehicle. Full Comprehensive Motor Vehicle insurance is recommended. It may be worth shopping around for a policy that offers a discount when your vehicle is parked at home in a secure complex.

SWIPE CARDS, KEYS

& REMOTES

Swipe cards are fragile and must be treated with respect. Leaving them near a magnet or direct sunlight can cause them to malfunction. Replacement cards are available through Tessa Residential (a fee will be payable). Tenants are issued 1 card for each person listed on the tenancy agreement. Swipe cards and remotes provide access into the building and to your residential level only plus Level 4 for access to the pool, Level 19 for the roof deck, and levels of the car-park.

INTERCOM To use your intercom, a visitor must type your apartment number, then press the bell button on any intercom system. Your intercom will ring and you can then talk to your visitor. Press the key button to allow them in the door and access to the lift.

SECURITY For security please ensure doors leading to common facilities or areas are either locked or closed after use.

What should I do if I lose my swipe card, remote or key? Please take very good care of your swipe card and apartment key to prevent loss or theft as this will have an impact on the building’s level of security if your access is compromised. In the unfortunate event of swipe card, remote or key loss, please contact your Property Manager via phone or email. Payable by you are the costs involved in the re-issue of these items and waiting periods do apply as keys are not readily able to be cut by any locksmith. New Swipe Card: $ New Key: $ New Remote: $ Loss of swipe card/key Mon-Fri (within business hours): Please phone your Property Manager and they will be able to provide access to the building and your apartment with the master key (identification will be required before access is granted to lease holders). Loss of swipe card/key outside of business hours or on the weekend: Access will not be able to be provided and you will need to arrange alternate accommodation.

What should I do if I see someone acting suspiciously around the building or damaging the building or grounds?

If you notice someone acting in the above-mentioned ways or similar, please report this immediately to building staff (if during business hours Mon-Fri) and/or the Police,

depending on the situation. There will be a Building Maintenance Manager on-site from approx. 7.30am in the mornings and staff on-site until at least 5pm. You may notice our

Maintenance Manager around the building in which case you are welcome to approach him. For emergencies, phone ‘000’; or contact PoliceLink for important non-emergency

calls - 131 444. You will find our Tessa contact details on the back page.

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Am I allowed to have pets in my apartment? Cambridge Towers is a pet-friendly zone, however approval must be

granted by the individual apartment owner. Any tenants found to be keeping un-approved pets will be in breach of their lease and this may result in receiving a Notice to Leave the residence if the pet is not removed. If you are thinking of get-

ting a pet, please contact your Property Manager well in advance so they can seek the owners’ instructions. Please keep in mind that if approval is granted, there are a

number of guidelines for keeping a pet in the building – an information sheet on these requirements will be provided by your Property Manager and can also be

requested for perusal in the initial consultation stages. Page 11 Page 12

FAQ’s

Am I allowed to have plants on my balcony and in my apartment? Plants are permitted on your balcony and/or in your apartment, however please note the following guidelines. Oversized plants will not be permitted (if you are unsure whether a plant will be considered ‘oversized’ please consult your Property Manager). Please ensure potted plants are equipped with a good-sized plastic ‘saucer’ underneath the pot to hold extra water. Be aware of how much water you are giving the plant so as not to cause water spillage and damage to the apartment. If watering your plants on the balcony, please ensure no extra water falls over the side and onto the balconies below. The area around your plant/s is to be kept clean and tidy, ensure no stains/marks are left by your plant’s pot/saucer or soil as these can be very costly to remove and will be your financial responsibility. Plants can be a wonderful addition to the home – especially herb gardens. If you would like recommendations on the best indoor plants or herbs to keep – please feel free to consult our Building Maintenance Manager who will be happy to assist!

Am I allowed to hang washing over my balcony? The Body Corporate by-laws state that no items are to be hung over balconies at any time. Dryers are provided with each apartment, if wishing to dry clothes naturally please use a free-standing clothesline (please be aware of wind gusts on balconies and ensure items are properly secured). Signs and banners are also not permitted to be displayed if viewable by anyone outside of your apartment. Balconies must be kept neat and tidy at all times. Am I allowed to store items such as shoes outside my front door in the hallway? Personal items may not be kept in the hallways, this includes shoes and mats. This is to keep the hallways clear of trip hazards and to enable thorough cleaning of the flooring. Mats may be kept inside of your apartment.

FAQ’s

Am I allowed to have friends stay over for a month or more - do they have to be on the lease? If you have a friend stay over for a short period, you do not need to consult your Property Manager. Please note that no extra Swipe Cards or Keys are able to be allocated for people not on your lease, so you will need to arrange this person’s access. If you wish to have a friend stay over for a longer period or permanently, they will need to either – be added onto your lease, or gain ‘Approved Occupant’ status. This will need to be determined on an individual basis, so please consult your Property Manager via email if you would like to investigate this option. Please note that any guests visiting your apartment or persons staying at your apartment (who are not on the lease) are fully your responsibility under your Tenancy Agreement. This extends to any damage caused by these persons being payable by you; and any noise complaints recorded on your personal file. Please only let people into the building you trust and are happy to take on responsibility for.

I want to hang up artwork or photo frames in my apartment, am I allowed to? If you are wishing to attach anything to the structure of the apartment, you will need to first email your Property Manager who will consult the property owner for approval. This approval is most commonly sought if you are looking to hang artwork or photo frames on walls. In the email you will need to detail where you plan to hang items, the approx. weight of said items, and what you wish to attach these with. Property owners will often be happy to approve items attached using ‘3M removable hanging hooks’ as they should not cause any damage to the walls. Please never use sticky tape or blue-tack on the walls as this can cause marking and/or paint damage. If you are wishing to attach something larger such as a wall-mounted television, approval will also need to be granted. The owner is well within their rights to deny this type of request , however some owners will be happy to approve based on the provision that the walls are returned to their original state upon vacating the property (this work will need to be arranged with a reputable tradesperson and costs paid for by you. Substandard repairs will not be accepted). It is also advisable to keep in mind that only specific walls may be able to hold the weight of a television. Our Building Maintenance Manager will be consulted in these cases.

Is there any extra storage space available? Yes there is extra storage space available to you during your tenancy within the building. Please consult your Property Manager if seeking extra storage and they will be able to provide more detailed information on the options, availability and pricing. Larger items and extra furniture should be stored off-site in Self-Storage facilities. The closest option would be Kennard’s Self Storage at the Cnr Ann & Longland St, Fortitude Valley, ph. 07 3252 4231.

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Where is the closest train station and bus stop? The closest train station is Fortitude Valley station, located at 65 Brunswick St, Fortitude Valley. This station would take approx. 5-10 mins to walk to from Cambridge Towers. The closest bus stops would be 222m to Brunswick St at Water Street, stop 6; or 200m to St Pauls Terrace at Fortitude Valley, stop 240. Please visit www.translink.com.au for timetables and planning your journey.

Where is the closest grocery store? The closest grocery store to Cambridge Towers is the large IGA on Wickham St. This is located at 512 Wickham St, Fortitude Valley, approx. 11 minute walk from the building. A popular alternative is grocery shopping online with Coles or Woolworths with delivery arranged directly to the building. Please note that you will need to be home at the specified time to take delivery of your groceries.

Where is the closest gym? The closest gym is Jetts 24/7 Gym located at 264 St Pauls Tce, Fortitude Valley, approx. 4 min walk from Cambridge Towers. The gym is fully equipped with both cardio and weights equipment and also runs group fitness classes throughout the week Speak to your Property Manager for a Central Village membership price.

THE LOCAL AREA Closest Medical Centre

Valley Station Medical Centre, 230 Brunswick St, Fortitude Valley Ph. 07 3852 2030

Shopping Precincts For a huge range of boutique shops, cafes and restaurants - head to:

James Street, Fortitude Valley ‘Emporium’ complex,1000 Ann St, Fortitude Valley ‘Gasworks’Plaza, 76 Skyring Tce, Newstead Closest Movie Theatres

Palace Cinemas, 39 James St, Fortitude Valley

Event Cinemas within the Myer Centre Level 3, Elizabeth St, Brisbane CBD

South Bank Cinemas, 167 Grey St, South Brisbane

Arts / Theatre

Brisbane Powerhouse, 119 Lamington St, New Farm

Queensland Performing Arts Centre, Melbourne St, South Brisbane

Qld Gallery of Modern Art, Stanley Place, South Brisbane

Walking Distance Bars / Restaurants

Limes Hotel (rooftop bar) 142 Constance St, Fortitude Valley

Alfred and Constance 130 Constance St, Fortitude Valley

Ribs & Rumps 540 Wickham St, Fortitude Valley

… just to name a couple! There are a huge range of bars & restaurants throughout the Fortitude Valley & New Farm precincts.

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PAYING RENT Tessa Residential’s preferred rent payment system is Direct Debit via Mastercard/VISA. Please note the requirement is to always stay in advance with rent payments as per Terms of your Form 18a General Tenancy Agreement. My pay will be coming through late this week and I am worried I will not be able to pay my rent by the due date, what should I do? We recommend you stay at least one pay cycle (generally 2 weeks) in advance with rent at all times in case this situation occurs. Your Tenancy Agreement states rent must always be paid in advance, and late payments of rent will result in appropriate notices issued to you which will affect your rental history and future rental references. If you believe a rent payment will be late due to uncontrollable issues, please make contact with your Property Manager to advise as soon as you know . Communication during these times is of great importance; however having a ‘safety net’ of advance rent to prevent this situation occurring is highly recommended to prevent unnecessary stress.

Why is being late with rent a couple of days such a problem? Just as you would not take home a new television, use it for the week, and then pay the retailer afterwards – it is expected that the lease on you apartment is paid prior to you residing there for the week or fortnight. This is clearly set out and is an important term of your agreement and is not negotiable. Late payments, whether they are by a day or a week, are still late payments. Falling behind with rent could impact your working relationship with your Property Manager and your rental history. Even if you are behind by a couple of days this will still show on your history and can make finding your next rental accommodation very difficult.

How do I know the date my rent is due? We recommend your rental payments are made in regular weekly or

fortnightly amounts so rent will always become due on the same day of every week or fortnight (e.g.. every Thursday). It is your responsibility to be aware of the day your rent is due in order to stay in advance with rent at all times. Please contact your Property Manager via email at any time and they will be able to inform

you of your rent due date., alternatively please log into your Tenant Portal. It is advisable to have a Direct Debit set up which will automatically deposit the rent

for you. If you are having trouble and would like to set this up please contact your Property Manager and they will be happy to assist. Page 13