campus modified from mt
TRANSCRIPT
-
8/3/2019 Campus Modified From MT
1/13
Looking Forward to a Brighter Future
Careers with Group Operations India
November 2009
-
8/3/2019 Campus Modified From MT
2/13
2
Welcome to the Royal Bank of Scotland
1692John Campbell sets up business as a
goldsmith-banker in London a
predecessor to our current wealth
Management business, RBS Coutts
1874RBS opens its first branch in London
and from 1920s develops by acquisition
a major presence in England
1994We launch Europes first online
store with secure payment
capabilities
2004Takeover of Charter One by RBS
1727The Royal Bank of Scotland is founded
by Royal Charter and we establish our
first office in Edinburgh
1960We open RBSs first representative
Office in New York
1997Were the first British bank to announce
a fully-fledged internet banking
service
2006We are the largest funder of
renewable energy projects globally
and take a leading role in wind farm
financing
1728We invent the first overdraft, one of the
most important banking innovations,
by allowing William Hog, a merchant, to
take out of this account 1,000
(63,663
today) more than he had in it
1985We set up Direct Line the first UK
insurance company to use the
telephone as its main channel
of communication, replacing the
middlemen with speed and simplicity
2000In the biggest takeover in the history of
British banking we acquire NatWest,
creating a highly diversified financial
group
2007Wejoin forces with ABN AMRO
1826We print the first double-sided
banknotes in an effort to thwart the
counterfeiter (a century before the Bank
of England)
1988We acquire Citizens Financial Group,
established in 1828
2002We successfully complete the largest
IT integration project undertaken in
banking worldwide, bringing together
RBS and NatWest retail technology
PresentPlans in place to rebuild one of the
worlds largest financial services
groups proud and committed
-
8/3/2019 Campus Modified From MT
3/13
3
2013 Vision for RBS
By 2013, RBS to be one of the worlds most admired, valuable and stable universal banks
RBS to return 15%+ sustainable RoEs, powered by market-leading businesses in large
customer-driven markets
The business mix to produce an attractive blend ofprofitability, stability and sustainable
growth anchored in the UK and in retail and commercial banking together with customer
driven wholesale banking, and with credible growth prospects geographically and by
business line
Management hallmarks to include an open, investor-friendly approach,discipline
and proven execution effectiveness, strong risk management and a central focus on
the customer
The Group to deliver its strategy from a stable AA category risk profile and balance sheet
-
8/3/2019 Campus Modified From MT
4/13
4
Understanding our Group
Business Services
Group Functions
Regional & Business DiversityUK FranchiseInternational Growth Business
Global Banking and Markets
Global Transaction Services Wealth Management
UK Retail Banking
UK Commercial Banking UK Corporate Banking
Insurance
Citizens Financial Group Ulster Bank
CustomersCustomers
-
8/3/2019 Campus Modified From MT
5/13
5
Business Services : Who are we?
Business Services
Property
Technology
Services
Operations
Security and Risk
Sourcing and
Vendor
Management
Total:
FTE: 55,000
-
8/3/2019 Campus Modified From MT
6/13
6
Group Operations India : Our Hubs, Size and Scale
Gurgaon
Mumbai
Chennai
Mumbai Chennai Gurgaon
FTEs (5,719)
GTS
Operations
Retail and
Commercial
Operations
GBM
Operations
Shared
Services
KPO
COO
Reconciliations Cash and Payments
Trade Operations
Insourcing
Process Management
Compliance Shared Services
Trade Operations
Operations Control
Contact Centre Debt Management and Fraud Ops
Operations Control
Retail Services Operations
Consumer and Commercial Ops
Mortgages
Contact Centre
Retail Services Operations
Consumer and Commercial
Operations
Securities Operation
Derivatives Operations
Fixed Income Operations
Equity Operations
Reference Data Mgmt
Treasury Operations
Credit Administration
Reconciliations and Investigations
Finance Shared Services
Technology Shared Services
Information Security
HR Shared Services
Finance Shared Services
Technology Shared Services
Information Security
Sourcing Analytics
GTS Analytics
Equity Research and Production
Corp. Finance Analytics Group
Human Capital
Technology
Workouts and Quality
Corporate Communications
Business Continuity Mgmt
Operational Risk Management
Finance
Human Capital
Technology
Workouts and Quality
Finance
Business Continuity Mgmt
Operational Risk Management
Human Capital
Technology
Workouts and Quality
Finance
Business Continuity Mgmt
Operational Risk Management
Enabling
Strategy
Client Engagement
Project Delivery and Change Mgmt.
Service Management
Project Delivery and Change Mgmt.
Service Management
Program Management Office
Project Delivery and Change Mgmt.
Service ManagementCE & OSAC
1,153 3,302 1,264
-
8/3/2019 Campus Modified From MT
7/13
7
Our People
Headcount Trend Qualifications
Since inception in 2001, our staff base has grown at an average rate of 90% per annum
Our competitive advantage is the highly skilled and motivated specialists across various domains
The first two Supervisory Analysts from India are from GOI
More than 135 CDCS trained staff
Opportunity to pursue higher education courses through ACE Advantage program
Strong talent watch programme. Attrition at rates much lower than industry average
882
1978
2926
3851
45 56
5807
22 5
57 19
0
100 0
2000
300 0
400 0
500 0
600 0
Dec '02 Dec '03 Dec '04 Dec '05 Dec '06 Dec '07 Dec '08 Sep '09Period
Head
cou
n
Graduates
66%
Post-Graduates30%
Others
4%
-
8/3/2019 Campus Modified From MT
8/13
8
GBM Operations
Services :
Equity Operations
Credit & Rates
Treasury & Reconciliations Operations
Banking Operations
Reference Data Management
GBM Domestic Operations
Change Management
Business Management
Products Covered :
Interest Rate Derivatives
Credit Derivatives
Credit Default Swaps
Inflation Swaps
Cash Fixed Income
Repo
Precious Metals & Unit Trusts
Cash Equity
Equity Finance,
GEDD & PIP Products
Syndicated & Bilateral Loans
FX
Money market
FX Options
People : 700+
Location : Mumbai / Chennai across 5 offices
Locations supported : Amsterdam, London,
Chicago, Hong Kong, Singapore, Melbourne.
-
8/3/2019 Campus Modified From MT
9/13
9
Global Transaction Services Operations
Services :
Trade Operations
Cash & Payment Operations
Insourced Operations
Investigations & Reconciliations
Account Services & Account Facilitation
Transaction Surveillance
Business Analysis, Acceptance Testing & Support
Products Covered :
Letters of Credit
Collections
Guarantees & SBLCs
Trade Financing
Electronic & Manual Payments
Cashpool
People : 2000+
Location : Chennai / Gurgaon across 3 offices
Countries supported : 30
Scale & Complexity :
Largest Trade Operations shop in a single location
Daily payment txns Value GBP 125 bln
90 bln USD CLS settlements daily
7.5 mio reconciliation entries p.m.
Global re-platforming projects
Training for GTS units globally
-
8/3/2019 Campus Modified From MT
10/13
10
Retail and Commercial Operations
Services :
Equity Operations
Retail Operations
Corporate & Specialist Services
Debt Management & Fraud Operations
Contact Centre
Card Operations
Products Covered :
Mortgages
Asset Products - Loans
Liability Products Deposits
Wealth Products
Account Services
Audit Letters
Excess Management
Recovery management
Credit cards
Van Gogh preferred banking
Service quality centre
People : 1800+
Location : Gurgaon / Chennai / Mumbai
Supported : UK, US, India, UAE, Asia
-
8/3/2019 Campus Modified From MT
11/13
11
Knowledge Process Offshoring
Services :
GBM Analytics
GBM Risk Analytics
GTS Analytics
Global Production Services
Business Services Analytics
Highlights :
Analysts have contributed to landmark deals globally.
July 2008: Schaeffler`s takeover of Continental AG (Euro12.1
billion), where the GBM Analytics team identified potential
targets & prepared valuation models & a pitchbook
February2008: IPO of TGK 13 (USD469 million), where theteam provided weekly CCA/CTA updates & weekly
newsletters on the Russian power sector
February2007: Suzlon Energy's strategic acquisition ofREpower (Euro1.3 billion), where the GBM Analytics team
prepared valuation models & a pitchbook
Research publication support - RBS Equities globally
Support 11 countries for RBS Equities
Handle 60% of global research volumes
People : 55+
Location : Mumbai
-
8/3/2019 Campus Modified From MT
12/13
12
Finance Shared Services
Services :
Country Finance
Global MIS Delivery
Procure to Pay
Intercompany Reconciliations
Highlights :
Report Global Markets revenues on daily basis to
900+ users in 50+ countries
Every month Inter Company reconciles 330000 lines
across 350+ entities with gross value of GBP2.3trillion
Product, Client, Cost & Capital Adequacy data
sourced from 350+ entities in 50+ countries to
maintain central
data warehouses
Business performance & Decision making support for
UK, NL, Germany, Austria & France of GBP1.5
billion
Global Management Reporting Systems support to
800+ users in Hyperion, Essbase & FDM
People : 350+
Location : Mumbai & Chennai
-
8/3/2019 Campus Modified From MT
13/13
13
Thank You !
Questions ?