campus solutions 9.0 case study: student financials in the student center usm regional...
TRANSCRIPT
Campus Solutions 9.0 Case Study: Student Financials in the Student Center
USM Regional PeopleSoft/Oracle Conference
November 16, 2007
What We Did Before
Manual, no self
service, all paper,
no transparency
What We Improved
Implemented
Student Services Center
for
Student Financials
What We Improved
Implemented student refund process
through payroll, as delivered
What We Improved
Implemented Sallie Mae API for Credit
Card and ACH processing within Student Center
What We Improved
Implemented proxy access for parents, a bolt-on customization
What We Improved
Implementing targeted email
functionality (using query) for billing
purposes, a customization
Why We Did It
On-line services for students
On-line collection/notification process
Automated student refunds
Parent access to some on-line services
What We Learned
Vanilla is good
The upgrade experience is key
Pay attention to self service and back office
The upgrade process is continuous
Questions?
Christopher A. SaloneDirector, Office of Student Account Services
Maryland Institute College of Art [email protected] | 410-225-2356
