cams ga user feedback by popp
TRANSCRIPT
Copernicus
Atmosphere
Monitoring
Service
CAMS General Assembly, Athens, 14-16 June 2016
Thomas Popp (DLR for CAMS-94 User Interaction)
How user feedback and
requirements drive service
evolution
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CAMS-94 User Interaction
• Leonor Tarrason, Etienne Wey, Mathilde Marchand, Claire
Thomas, Amy Stidworthy, Franziska Schnell, Julian Meyer-Arnek,
Thomas Popp
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Analysis of user feedback and requirements
• Based on 10 years experience in
• PROMOTE
• GEMS
• MACC – MACC-III
• GMES-PURE
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Analysis of user feedback and requirements
• Coming in through
• Helpdesk
• personnel communication
• user workshops
• questionnaires
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Analysis of user feedback and requirements
• Systematic storage in User Requirement Database
• Quality control of requirements (ask back)
• Full traceability to originator
• Storage of relevant documents behind
• Assessment of deviation against Service Product Portfolio
• Assessment of feasibility and priorities
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Systematic analysis of user requirements
• Assess feasibility with CAMS service provider
• Effort classes• minor (few days), small (1 month), medium (few months), large (full study ~1
year), very large (full research project ~several years)
• Impact classes• high + wide (large number of users), high + specific (high power user),
medium (several users), little (single occasional user)
• Potential implementation• CAMS evolution, H2020 project, Sentinel requirement
• Trace analysis and implementation status
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Systematic analysis of user requirements
• User Requirements Database
• Document + analyse requirements
• Requirements Analysis Document
• Requirements analysis per domain, priorities
• Service Evolution Strategy
• Long-term (4 years) perspectives: upgrades, extension
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10 Years of User Requirements EvolutionImplementation group report, before start of MACC
Overall scope, general functionalities
MACC & MACC-II
Documentation, quality information, format, quicklooks/graphics
Timeliness, resolution, coverage, forecast range
License conditions, access manual, ftp access
MACC-II & MACC-III
Operational (interface capacity, status information, consistency, web services)
Uncertainties, quality flags, validation reports
CAMS
Systematic analysis to drive service evolution priorities
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User queries tracking and analysisOnline user queries tracking system supports systematic response
Further user query topics
Geographical extension
Summer school, MACC-II user workshopsData availability
Permission to reproduce / use a graph in media
Web portal, RSS feedsShip emissions
Weather model
documentation
ValidationLicense, cost
Forcing by volcanic eruption
Aerosol absorption
Campaign supportInternal website for MACC-II partners
Availability of future simulations (2020, 2030)
Sentinel productsClimatologies
Model changes
Data access interfaces
Information on publication using MACC-II
One user worried about the website information that McClear service will stop in July 2014 (MACC-II project end)
One national representative to the GMES User Forum enquired about means of involving national communitiesOne user who had signed an SLA requested provision of hourly data
One user asked for a recommendation which model should be used for dust (MACC-II or WMO sand and dust storm warning / BSC)
Targeted MACC-II service
G-GRG/GDA
G-AER
G-GHG
ENS
RAD
UV
FIRE
query topics
Data access
Data request
ENS boundaryconditions
Technical / errors
Black carbon
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Impact of user feedback on service evolution (MACC)
Continuous service improvements for downstream services
Increased resolution of global, fire datasets
Increased area and forecast length of the regional ensemble
Increased ensemble output: species, vertical layers
New regional CO2 forecasting service
Dedicated campaign support website, policy support website
Continuous improvements of documentation and data access
Online, extended, operational information, web services
Requirements considered for CAMS planning
Ensemble operations to support interim assessment reports
Specialized user interface tools
Seamless transition to MACC-III and (to be assured!) operational phase
Solar radiation
- Increased interest in radiation forecasts based on CAMS aerosol–> requires reduced delay in forecasting
- Aerosol deposition needed for soiling of mirrors / photovoltaics