can eparticipation take over the world? paul johnston keynote at the pep-net summit
TRANSCRIPT
Can eParticipation take over the World?
Paul Johnston
Head of European Public Sector Team
Internet Business Solutions Group
Cisco
Policy-Making: The e-Democrat’s View
Policy is made in an ivory tower
By an out-of-touch clique
It produces outputs people don’t really want
Delivered in poorly thought-out ways
And it is not joined up across government
If only citizens were more involved!
Policy-Making: The Policymaker’s View
If only everything wasn’t so complicated!
An endless stream of demands and suggestions
Constant pressure for “big ideas”
People ask for something & complain when they get it
Unrealistic expectations of loser-less solutions
Vested interests are able to block most change
Unexpected events throw everything off track
The e-Democrat’s Offer
I can help bring more ideas into the process
I can help bring more people into the process
I can help further increase expectations
I can make the whole thing even less predictable
I can give the media lots of new sticks to hit you with
I can give you lots of new work to do
The Policy-Maker’s Wishlist
Help in understanding what people really want (as opposed to what they say they want)
Help in making the debate more realistic by highlighting to people the difficult trade-offs & where people’s views clash
Help in challenging vested interests and so increasing the range of deliverable options
Help with the nitty-gritty work of policy research
Help in fine-tuning implementation so it works
Help in presenting clear, objective, up-to-date information on where the policy process is and why
Central Government Consultation Today
Consult and Sell
Blank Sheet of Paper
Improving Government Consultation
Video-enlivened
Social Media-enhanced
Widgets
Freely Commentable
Cisco Confidential IBSG - 9Copyright © 2007 Cisco Systems, Inc. All rights reserved.
Transforming the Policy Process
Transparency on Stakeholder Activity and Input
Transparency on Citizen Input
Real-time, Co-produced Policypedia
Better Tools to aggregate Citizen Input
Better Tools for Deliberative e-Participation
Tools that encourage Long-term Citizen Engagement
The Big Challenge: Acknowledging Impact
Citizens Need to Know They Made a Difference
Hard for Government toAdmit its Changed its Mind
Conclusion
It’s not just about participation, we need transparency
Our tools need to help improve the quality of the debate
rather than encourage people to think that there are
simple, magical solutions
We need to enable participation throughout the
decision-making process, not just now and then
Cisco Confidential IBSG - 13Copyright © 2007 Cisco Systems, Inc. All rights reserved.