canada gcg global markets - crawford &...
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Connecting our global organizationCEO Communiqué
August 2013
• Crawford responded to Typhoon Soulik in Taiwan• Crawford appointed to handle flood claims in
India• Four adjusters join Singapore team• Participated in 2nd Annual Hospitality & Leisure Seminar hosted by Willis in both Hong Kong and Macau• Allianz awards one year extension with 2 year
option period to Crawford Australia• Ian Muress led series of regional
meetings focused on compliance & governance
Asia-Pacific
• New Netherlands website, in Dutch and English, has been launched• German floods - 1,000 claims handled and positive feedback received from clients• Crawford G9 meeting held in Dusseldorf focused on talent management and
compliance & governance• Romanian Associate develops
hub for all Balkan countries
CEMEA
• Scott Friedman, assistant director, Bankruptcy, was featured in
Dow Jones• Karen Shaer, SVP & general counsel, was featured in Newsday• Two new senior consultants have
joined GCG’s team - Brooke Hodge, based in Los Angeles and Rick
Barreca, based in NYC.
GCG
• Key wins: Kraft Foods, 99 Cent Only Stores (liability portion added), Ecolab/Champion
• FCM wins with focus on wealth management sector: Southwest Bank, Coral Gables Trust,
Independent Trust Company of America, Delaware Trust & PNC Bank• RiskTech 1.3 first batch conversion successfully launched the weekend of July 20, to replace legacy claim intake, claim administration, financial and
reporting system• New Business Director Janet Honeycutt
appointed to Virginia Alzheimer’s Disease & Related Disorders
Commission
Broadspire
• Jacob “Jake” Laudenslager joins as VP of Property & Catastrophe Services• Significant deployment of CAT adjusters were
sent to assist our Canadian business• Assurant Pilot taking place in NE Region• New Service Center Manager appointments at NY (Lou Kazman) and South Florida (Chris Riggs)• Contractor Connection continues to grow in
the insurance and consumer markets and had record assignments
in July.
U.S. P & C
• Eduardo Kimsi has been named CEO for Latin America• Marsh USA, broker for Diageo Rum Distillery appointed Crawford V.I.
Inc to adjust its liability claims in the Virgin Islands
Latin America
• GTS team in Quebec engaged by AIG to respond to tragic train derailment in
Lac Megantic which resulted in 47 deaths• Canadian and U.S. CAT Teams respond to provide the largest CAT deployment in Canadian history in response to mass flooding in the Greater Toronto Area• July was the busiest month in
Canadian history for claims received
Canada
• Broadspire Rehabilitation is a finalist at this year’s
Rehabilitation First Awards in London• Crawford wins new subsidence account• Aged cell phone and laptop
replacement program in hand
U.K.
• Jennifer Northenor joins GCBD as VP - Product Implementation to lead our innovation efforts• Miller Heiman Sales Transformation leadership workshops will be conducted during the week of August 26 in Atlanta and September 9 in London• Congratulations to our top sales professionals
for the first half of 2013: Bill Schmidt - Broadspire and Benedict Burke -
Global Markets
Global Client and Business
Development (GCBD)
• Crawford appointed to major Comm Tech client, PCCW, domiciled in HK and part of growing
strategic alliance with JLT Speciality Ltd• HSBC global TPA and adjusting program now being rolled out to 68 different countries• Working on the final contract wording and pricing for the new Munich Re panel appointment• Ford Europe win for claims handling in 5 countries• Working with RSG on 2 global RMIS
opportunities for MasterCard and IHG (Intercontinental Hotels Group)
Global Markets
• Q2 financial results released; net income increased 63%, operating earnings increased 27%• Board update: Jenner Wood has retired after 16 years
and Roger Day was appointed on July 29• Introduced a new global offering, Crawford Specialty Markets, aimed to align with the needs of the Lloyd’s and London Market• CAT Connection, a new proprietary technological initiative, was instrumental in expediting claims set-
up during the record rainfall and flooding in Canada• Crawford Educational Services launched
an online learning center for industry association IAIP
World Headquarters