CANDACE BROOKS

822 Mayfair Ave Apt 3, Madison WI 53714 C: 608-695-9671 Candace.M.Bro@gmail.com

PROFESSIONAL SUMMARY

A passionate and young professional looking to secure a position in the IT-Network Security field.RELEVANT COURSE SKILLS

CCNA 1,2.3.4 Windows Server Firewall Linux Server IDS Computer Forensics Windows Client Penetration Testing Quality Assurance Testing Technical Writing

EDUCATION

Madison Area Technical College, Madison, WI Vatterott College, Kansas City, MOAssociate of Applied Science

IT- Network SecurityAssociate of Applied Science

Computer Programming2015 2005

AWARDS/ACCOMPLISMENTS National Deans Honor Roll (3.45 GPA) 2013-2015 Directors Honor Roll 2011-2012 Phi-Theta-Kappa 2012 Honors Program Nominee 2015

PROFESSIONAL WORK EXPERIENCE

Summit Credit Union Madison, WI 04/16 - 06/16(Temporary Position)

Technical Support Analyst  Coordinate activities with other Support Team Provide technical support of all desktops, applications/systems, and network.  Responsible for all aspects of technical support: Over the phone support, remote desktop support, in

person support and management of request, incident, and problem ticketsCDW Fitchburg, WI 02/16 - 03/16(Please ask in

Interview) Operations Technician

Providing remote-hands support for general Data Center facilities issues when necessary  Documenting, responding to, and tracking open requests from Engineers/ Project Managers/ Service

Account Managers.  Providing remote-hands support for requests made by internal support staff.

Charter Communications Madison, WI 10/15 - 11/15 (irreconcilable differences)

Network Specialist 1

Creating tickets using software tools. Test, triage, escalate, and resolve all network events.  Troubleshoot service interruptions to determine root cause and take necessary steps to enable repair

and prevent future occurrences.

Wolfpack Techies Madison, WI 08/12 - 05/15 (Volunteer)Help Desk / Student Help

Put tickets in the database with drop in and pick up times. Worked on various Operating Systems, and computers. Answered questions over the phone for customers.

Dunham Express Madison, WI 07/15 - 07/15 (Company Wide Downsize)

IT-Support Technician Worked with Mobile 6.1 and 6.5 updating software on scanners. Updated passwords or made new for clients on company’s intranet. Logged lost/found or repaired scanners in Access database for tracking.

Madison Area Technical College 08/2012 - 08/2013Cashier

Consistently provided friendly guest service and heartfelt hospitality. Greeted customers and provided excellent customer service. Handled currency and credit transactions quickly and accurately.

Wal-Mart Madison, WI 11/2006 - 03/2009Cashier/Front Desk

Answered questions regarding the store and its merchandise on the phone and in person. Developed positive customer relationships through friendly greetings and excellent service. Stocked shelves and supplies and organized displays.

Fast Stop #9 Kansas City, MO 01/2005 - 04/2006Cashier

Verified that all customers received receipts for purchases Responded to customer questions and requests in a prompt and efficient manner. Contributed to team success by volunteering to do Customer Appreciation Days.

TECHNICAL EXPERIENCE AT MADISON COLLEGE

Class Name of Project Description Teacher

Computer Forensics Testing Limits of Galaxy Note 4 Phone

Seeing if one could recover date in case something should happen to someone’s phone in an emergency.

Mr. Newman (Retired)

Penetration Testing Final for Class Penetrating Different layers of the network to gain access.

Mr. Masino

Security Design Final For Class Work in teams to Design and test networks.

Mr. Masino

National Cyber League(not a class)

Cyber Security Working in a team to secure a network so hackers cannot get in.

Mr. Masino and Mr. Bagurdes