Candidate information pack

Lead service development manager

Contents

Letter from the Chief Operating Officer Page 3

Introduction to BLF Page 4

Working for us Page 5

Our structure Page 6

Job overview Page 7

Person specification Page 8

Benefits Page 10

How to apply Page 11

Letter from the Chief Operating Officer

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Dear Potential Colleague, We’re the only UK charity looking after the nation’s lungs. Can you help us make sure that one day everyone breathes clean air with healthy lungs? Having lung disease brings questions and anxiety about the future. We don't want anyone to face that alone. Our helpline, support groups, web community and easy-to-understand information offer vital hope and support. We know that people with respiratory illness don’t always get access to the services they need and their outcomes vary across the country. This exciting role as Lead Service Development Manager

/ London & South East will help change this. You will support service improvement and service development work across the region and ensure the voice of the users and carers can influence these services. You will also be responsible for leading the team of four SDMs across England. We are looking for someone with experience of working with the NHS, health care professionals and service users. You will have excellent influencing and motivating skills combined with a focus on problem solving and experience of leading a team to deliver excellent results. We value our staff. You can see elsewhere in this pack some of the benefits of working with the BLF. I hope everything you read in this pack fills you with excitement and curiosity to find out more. And perhaps one day I will have the opportunity to welcome you to the BLF? Steven Wibberley Chief Operating officer British Lung Foundation

Introduction to BLF

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Lung disease affects more than 12 million people across the UK.

We are leading the fight against lung disease to make sure no one has to face it alone. We promote greater understanding of lung disease and campaign for change in the nation’s lung health.

Additionally, we fund vital research so that new treatments and cures can help to save lives.

Context of Work

One person in five in the UK is affected by lung disease. As the only UK charity for people affected by all lung and respiratory disease – from mild asthma through to lung cancer – the British Lung Foundation (BLF) is here for every one of them. We are leading the fight against lung disease by providing support, funding vital research, and campaigning for better prevention, treatment and

care.

Our Vision

Our vision is for everyone to breathe clean air with healthy lungs.

Our Mission

We offer hope, help and a voice.

To achieve our vision, we have a set of goals which we will work with together to deliver.

Improve lives by preventing, treating and curing lung disease through funding research

Campaign to achieve clean air and healthy lungs

Empower people affected by lung disease through the best support, information and services

Values

Our shared values guide us in everything we do:

Empathy – We listen with empathy and treat people with respect. Our work is guided by

what people tell us they need.

Empowerment - We empower people with the skills, knowledge and confidence to take control of their lives.

Excellence – We inspire and lead action. We always work hard to improve what we do and

respond positively to challenges that arise.

Working for us

The BLF has approximately 90 staff, of which around 50 staff are based in the BLF Head Office

based in Goswell Road, London.

Teams in this office include fundraising, communications & marketing and corporate services. Some

of our projects and services staff are also based here.

In Liverpool we have BLF Direct which provides our telephone and email support services and looks after our Breathe Easy patient support network.15 staff are based in this office.

We also have small offices in Glasgow (covering Scotland and Northern Ireland) and Cardiff where small teams (four people in each office) provide local influencing in Scotland, Northern Ireland and

Wales.

Other staff are home based so that they can deliver local projects or influence local NHS services.

Our structure

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Chief Executive

Executive Assistant to

CEO

Director of Fundraising*

Director of Communications*

Chief Operating Officer*

Head of Scotland &

Northern Ireland

Head of Patient Services

Head of WalesHead of Service, Development &

Delivery Services

Director of Finance & Corporate Services*

Director of Research*

* Member of

Executive Team

Job overview

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We have an exciting opportunity for a Lead Service Development Manager to support service improvement in respiratory care across the London and South East region.

We are looking for someone who has experience of service development and user involvement as you will be responsible for innovating and supporting the development of new and existing services, opportunities and initiatives to improve patient centred care.

You will also be responsible for line managing four Service Development Managers so previous experience of leading and motivating a team to deliver excellent results is essential.

Designation of post and position within departmental structure

Chief Operating Officer

Head of Service, Development and Delivery

Lead Service Development Manager

Service Development Managers (x4)

Support and Services Administrator

Person specification

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Position title: Lead Service Development Manager/London and South East England Reports to: Chief Operating Officer Location: London, EC1V No. of hours: Full-time, 36 hours per week Period of employment: Permanent

Salary guideline: £43,000 - £45,000 per annum

Overall purpose of the job

This role combines working as a service development manager for London and the South East region with leading the team of SDMs across England. The post-holder will:

Provide strategic leadership to the SDM team in England and will be responsible for their day to day management, including setting objectives, holding 121s, and performance appraisal

Develop and maintain strong and effective working relationships with key stakeholders across health and social care to influence and support service improvements in respiratory care

Through the promotion of self-care support patients to live with their condition, have the best possible outcomes and have a voice to influence their own health care.

Proactively work with statutory, voluntary and independent providers of care to influence the commissioning of respiratory services to meet national and local guidelines that delivers patient centred care.

Key Responsibilities

Lead role

Line management of SDM including; 121s, monitoring performance, measuring impact, day to day support, performance appraisals

Organise and plan monthly team meetings, including training and support

Work with Head of Service Development & Delivery (SDD) to set strategic direction & priorities for SDM team

Support the SDM team in accessing the data and tools necessary to carry out their role

Develop tools to monitor the progress and impact of SDM actvity

Work with individuals in the SDD team, Patient Services team, and wider organisation including (policy, digital & marketing, communications team) to ensure two way communication and effective input from a regional perspective in to national work

Increase the profile of the SDM team in the BLF and ensure that they have opportunities to input into national areas of work and policy

London and south east Influencing and supporting service improvement

Develop effective relationships with respiratory leaders, local and regional networks, service providers and other key stakeholders to promote the BLF and influence improvements in care

Using data and patient experiences influence commissioners to deliver respiratory services that meet national and local guidelines.

Work with the commissioners and key stakeholders to prioritise respiratory care is a priority within local and regional strategic plans

Promote the value of self-care, including BLF resources, to ensure people have the skills, confidence and knowledge to manage their condition

Person specification

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Patient and user representative support

Develop and support a network of patient representatives from across the region ensuring the patient and carers voice is represented

Support the delivery of the integrated Breathe Easy group project by working with local commissioners to secure agreement and identify sites for the project

Health care professional engagement

Develop and maintain effective working relationships with key health care professionals to raise awareness of and promote the BLF

Support and/or establish local networks for health care professionals to promote good practice in respiratory care

Manage and support a regional forum (mix of stakeholders from across the respiratory field) to support SDM in their role and promote the BLF

BLF Products & services

Establish business opportunities, and develop contacts with key stakeholders ensuring appropriate products from our range are promoted to Clinical Commissioning Groups, Local Authorities and other potential purchasers

Promote the BLF product range at conferences and other events as these opportunities arise. Identify opportunities for collaborative funded project work to test existing BLF products or pilot new areas of work (for example via AHSNs, Health Foundation, CCGs)

General

Work with BLF colleagues on UK wide initiatives

Attend occasional meetings and training sessions across the UK as required

Support local fund raising activity in partnership with Fundraising Directorate

Carry out other tasks as required by your line manager which are consistent with the scope of this post

Education & Training

Educated to at least degree level or equivalent Evidence of and a continued commitment to Continuous Professional Development

Skills & Experience

Essential

Strong team leadership and motivational skills with experience of managing home based

staff

Ability to build, develop and maintain complex relationships with key stakeholders, service

providers, including people affected by lung disease, healthcare professionals, and other

external support organisations to bring about positive patient outcomes

Demonstrable experience in measuring impact and staff performance

Detailed knowledge of NHS structures and processes

Experience of working to influence service design and delivery, preferably in a health care

setting

Written communication skills to produce concise reports, project briefs (internal and

external) and proposals

Person specification

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Experience of using and communicating health data to drive service improvement

Experience in supporting service users to engage with service design / improvement

IT literate with good working knowledge of Microsoft Office packages

Experience of managing budgets

Excellent listening, communication and presentation skills

Personal Attributes

Able to influence, persuade and interact effectively at all levels

Creative and innovative approach to dealing with issues and problem solving

Ability to work positively and collaboratively within a small dispersed team

A bold and assertive approach to work

Able to prioritise and plan workload efficiently

Support diversity and equality of opportunity in the workplace

Commitment to the Charity and its values

Other Requirements

Some travel to other UK locations (including other BLF offices) as required by the charity

Flexibility and willingness to work outside normal office hours when the occasion demands

Awareness of, and comfort with, BLF funding medical research which may on occasion involve animal research

Non-smoker, due to the nature of the BLF’s work

Flexibility and willingness to work outside normal office hours when the occasion demands, including some weekends

This Job Description is illustrative and non-exhaustive in scope. The job holder may be required to fulfil additional and different duties as reasonably required by the British Lung Foundation. Reporting line and scope may vary from time to time to reflect the changing needs of the British Lung Foundation.

Benefits

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Below is a summary of our typical Statement of Main Terms and Conditions of Employment.

Working Hours

Normal working hours are 36 hours per week

Annual Leave

Generous

30 days plus bank holidays

Additional annual leave entitlements at service anniversaries

Pro-rata entitlements for part-time staff

Option to ‘buy’ and ‘sell’ holiday entitlement – up to 5 days.

Pension

Employer contribution at 5%

Other benefits*

Health care cash plan scheme

Computer/Laptop loan

Cycle Scheme

Season Ticket loan

Childcare vouchers

Life assurance scheme

*Some benefits are subject to successful completion of probationary period

How to apply

We trust that you have found the information in this pack both useful and informative.

To apply for this role:

Download and complete our brief application form (Word, 86KB)

Send your application form and a recent CV to recruitment@blf.org.uk

Applicants will be shortlisted for interview by matching the details given in their covering letter / supporting statement against the job description and person requirements. We would therefore ask you to provide clear evidence to show how your experience, skills and knowledge match those

requirements as well as why you are interested in the role.

Recruitment process timeline:

We have provided below a note of all the critical dates within this recruitment campaign:

Closing date for applications Midday on 7th November 2016

Interviews 18th November 2016

Unfortunately we’re unable to consider any applications received after the closing date.

If you have any questions regarding the role or the recruitment process then please contact

recruitment@blf.org.uk.

blf.org.uk

facebook.com/britishlungfoundation

twitter.com/lunguk

flickr.com/britishlungfoundation

73-75 Goswell Road London EC1V 7ER

British Lung Foundation is a registered charity in England and Wales (326730),

Scotland (038415) and the Isle of Man (1177).