FAQ CANON IP1200/IP1300/IP1600/IP1700/IP1880/1980 (PG-830/ CL-831,PG-40/CL-41)

Q1. Yellow light on the printer keep blinking 3 times and 1 time green,

A. Mechanical error,for those using CISS,properly is piping problem.Open the cover and adjust the piping until it can run smoothly and not block by any part of the printer.

Q2. Yellow light on the printer keep blinking 4 times and 1 time green,or 8 times and 1 time green

A. Ink absorber full,need to reset using general tools,please refer to our CD given and read the instruction to reset it.

A. Ink absorber full, need to reset. Manually reset is press and hold the resume button for 2minutes then release it.Turn off the printer and on again, the printer will back to normal.

Q3. Yellow light on the printer keep blinking 5 times and 1 time green, or 7 times and 1 time green

A. Black or color cartridge running out of ink.Press and hold the resume button for 5-10second then release it to reset the cartridge.(Do 1 time for black and 1 time for color only.After reset,the computer will not warn you again).

Q4. Yellow light on the printer keep blinking 12 times and 1 time green, or 15 times and 1 time green

A. Cartridge detection error. Hold and press the resume button for 5-10 second.If this cannot work mean you need to change your cartridge.(refer to you computer see whether black or color cartridge need to replace)

A. Cartridge detection error. Maybe the ink overflow until the ink spread on the circuit which contact with printer. Take out the cartridge and clean the circuit with wet tissue then again with dry tissue. Repeat this step for the cartridge placing point.

Q5. The computer shown that “Service error 5100”

A. 5100 means the carriage is not moving properly, or there is grease or ink on the encoder strip The encoder strip is the clear strip with black lines behind the carriage that runs all the way across the printer. You can clean the strip with a Q-tip just damp with water

A. For those using CISS,Maybe the piping cause/block the cartridge carriage.Mean you need to adjust the pipe till the cartridge carriage move smoothly and not blocking by the piping.

Q6. The computer shown that “absorber is full and need to reset”

A. Manually reset is press and hold the resume button for 2minutes then release it. Turn off the printer and on again, the printer will back to normal.

Q7. Printer keeps paper jamming when i go to print. I clear the jam, reset and the

printer will push through one piece of paper without printing then the next piece

jams again

A. For the CISS user, when the cartridge carriage move to the left of the printer,it affect by the piping which installed too long or short. Adjust the piping length until you solve the paper jam problem.

A. That happens when there is either a timing problem in the feed assembly, when you pull out a jam sometimes the gear timing can get offset, also a bent or broken sensor arm. Should have a shop take a look for you.

CANON IP SERIRES ERROR CODE

Error 5100 - Cartridge carriage is not moving properly

Error 6000 - Paper feeder error

Error 5C00 - Removal of component of waste ink error

Error 5700 - Paper load error

Error 5400 - Data transfer logic error

Error 5B00 - Waste ink pad full

Error 5200 - print head over heating

Error 6800 - EEPROM error

Error 5110 - Cartridge carriage error

Error 6A00 - Paper detection error

Error 6B00 - Fault detection of paper feed

Error 6B10 - Paper feed error

Error 9000 - USB data input over loaded

Error 6C00 - Vacuum tube component error（mostly on MP series）

Error 6D00 - Dynamic motor error

RESETTING INK ABSORBER PROCEDURESCanon Pixma iP1200, iP1300, iP1500, iP1880, iP1980Error5B00 : The ink’s absorber is full.Procedure:1.) Plug the power cord and the USB cord.2.) ON your printer.3.) Press and hold the power button. (Do not release until step 7.)4.) Remove the power cord.5.) After 5 seconds, insert or return the power cord in its socket.6.) Press the reset / resume button for two times. (Reset / resume button located below the power Button.)7.) Release the power button.8.) Press the reset/resume button for 4 times.

CANON MP198/MP145/150/160/170/180 (PG-830/CL-831,PG-40/CL-41)

ERROR CODE

E2-2 = No paper (ASF)E3-3 = Paper jamE4 = No inkE5-5 = The ink cartridges are not installed or a non-supported ink cartridge is installed, or the ink cartridges are not installed properlyE8 = Waste ink absorber full, or platen waste ink absorber fullE9 = The connected digital camera / video camera does not support Camera Direct PrintingE14 = The Ink cartridges whose destination are wrongE15 = Ink cartridge is not installed E16 – Ink remaining is unknownE16 -E19 = Failed to scan head alignment sheetE22 = Carriage errorE23 = Paper feed errorE24 = Purge unit errorE25 = ASF(cam) sensor errorE26 = Internal temperature rise errorE27 = Waste ink absorber full or platen waste ink absorber fullE28 = Ink cartridge temperature rise error -E29 = EEPROM error

E33 = Paper feed position errorE35 15 = USB Host VBUD overcurrent error – USBE37 17 = Abnormal motor driver errorE40 20 = Other hardware errorE42 22 = Scanner error

Q1. E2-2 = No paper

E3-3 = Paper jam (ASF)

A. For Ciss user, this properly causing by the piping jam/block by the part in the printer.Try to readjust the length of pipe and make sure the pipe running smoothly left and right and try again.

A. Maybe there is something still trapped inside. a piece of paper maybe or anything .Try to remove or take out the thing trapped inside the paper feeder.

Q2. E4 = No ink

A. Press and hold the reset button for 5-10second then release it.Then the printer will back to normal.

Q3. E5- The ink cartridges are not installed or a non-supported ink cartridge is

installed, or the ink cartridges are not installed properly

A. Maybe the ink overflow until the ink spread on the circuit which contact with printer.Take out the cartridge and clean the circuit with wet tissue then again with dry tissue.Repeat this step for the cartridge placing point.

A. The ink cartridge is spoilt and you need to change a new one.

A. Error ink cartridges are not installed properly (error E5) :

Step 1 : Press and hold the power On/OffStep 2 : Plug in power cablestep 3 : Press Reset 1 time, release power On/Off, Press Reset twice until you see the screen shown “0” Step 4 : Push “+” , display change from 0 to 1 Step 5 : Push Power switch again , Printer will print a pagestep 6 : Open printer cover Step 7 : Unplug the power cableStep 8 : Take out ink 40 and 41Step 9 : Insert power again Step 10 : Switch on the power Step 11 : Open scanner cover Step 12 : Insert ink 40 , 41 again

Q4. E8 = Waste ink absorber full, or platen waste ink absorber full(need to counter

reset)

E27 = Waste ink absorber full or platen waste ink absorber full

A. 1) With the printer powered off but connected to a power source, press the Power button while pressing and holdingthe Stop/ Reset button.2) When the Power LED is lit, press the Stop/Reset button two times while pressing and holding the Power button.3) When releasing the Power button and the Stop / Reset button (regardless of order), the printer will move into aservice mode. (Waiting for menu selection)4) When the LED lights in green, press the Stop/Reset button the specified number of time(s) according to thefunction listed in the table below.(Each time the Stop/Reset button is pressed, the LED lights alternately in orange and green, starting with orange.)The number of the Reset button pressingLED Function Remarks

0 time Green Power off1 time Orange Service pattern print2 times Green EEPROM print3 times Orange EEPROM reset4 times Green Waste ink counter reset See waste ink counter resetprocedures below.5 times Orange Destination setting See Destination settingprocedures below.6 times Green Print head deep cleaning11 times Orange Button / LCD checking12 or more times Returns to a menu selection

INK COUNTER RESET

1) With the printer powered off but connected to a power source, press the Power button while pressing and holdingthe Stop/ Reset button.2) When the Power LED is lit, press the Stop/Reset button two times while pressing and holding the Power button.3) When releasing the Power button and the Stop / Reset button (regardless of order), the printer will move into a

service mode. (Waiting for menu selection)4) When the LED lights in green, press the Stop/Reset button 4 times to enter waste counter menu.5) Then press reset 4times. LED should go green

6) Then press ON/OFF button twice,the printer will back to normal.

Q6. E14 = The Ink cartridges which destination are wrong.

A. Plug the cartridge to right destination.

Q7. E15 = Ink cartridge is not installed

E16 – Ink remaining is unknown

A. Press and hold the reset button for 5-10second and release it. The printer will back to normal.

A. If the step above you have done but the printer still cannot work. You need to replace with new cartridge.

Q8. E23 = Paper feed error

A. Maybe there is something still trapped inside. a piece of paper maybe or anything .Try to remove or take out the thing trapped inside the paper feeder.

A. If the step above you done but still not working. You need to send back to service center for repair.

Q9. E9 = The connected digital camera / video camera does not support Camera Direct Printing

E22 = Carriage error E24 = Purge unit error E25 = ASF(cam) sensor error E26 = Internal temperature rise error E28 = Ink cartridge temperature rise error E29 = EEPROM error E33 = Paper feed position error E35 15 = USB Host VBUD overcurrent error – USB E37 17 = Abnormal motor driver error E40 20 = Other hardware error E42 22 = Scanner error

A. For these few error code, please send back to service center for repair.

CANON MX308/MX318

Q1. Error code 6000

A. This problem majorly shows that there is a paper jam. but sometimes even if there is no paper jam, it shows error 6000 .In that case, just switch off the device, wait for few seconds and then try again. It will start working.

If there is a paper jam, follow the below steps to remove paper jam .

How to remove jammed paper If. [Paper output slot - The paper is jammed. Clear the paper and press OK] appears on the LCD, follow this procedure to clear the paper jam.If paper is jammed in the auto sheet feeder or paper output slot, paper will not feed through the printer. Please follow the instructions below for Clearing paper jams from the auto sheet feeder (ASF) or paper output slot.

• If Credit Card sized or 4" x 6" paper is set in landscape orientation, it will jam. Please follow the instructions below for Clearing credit card-sized or 4" x 6" paper jammed inside the printer.

Clearing credit card-sized or 4" x 6" paper jammed inside the printer:

1. Power the printer off.2. Set the same paper type as the jammed paper in the portrait orientation. 3. Power the printer on. (The printer feeds the paper, resulting in ejecting the jammed paper.)4. Set paper properly in the portrait orientation to resume printing.

Clearing paper jams from the auto sheet feeder (ASF) or paper output slot:

1. Power the printer off.

2. Pull out the paper gently.

3. If torn paper remains within the printer, open the scanning unit (printer cover) to remove it.CAUTION: To prevent injury or damage to the unit avoid touching inner parts.

4. Power the printer on and confirm that the Alarm lamp is off.NOTE: Any jammed paper that remains within the printer may be ejected automatically.

5. Set paper properly to resume printing.

Q2. Check ink U163 error

A. Either you are not using genuine cartridge or you have refilled the cartridge.To fix this you need to disable the ink checking procedure.Do you know that low ink or ink has run out message appears once cartridge empty. If you want to use refill ink in that cartridge then you need to deactivate ink level to get your printer run as usual. Check the following tips to fix low ink error message in case of refill ink usage. Below some methods to deactivate ink level detection function for some models due to its similarity. PRESS and HOLD the RESUME/CANCEL + BLACK or COLOR button for 5-10second then release it then you will heard sound “beep” ,the cartridge is reset.

Q3. Check ink, U501 error

A. Power off, press and hold the red button, power on and hold the button, release the red button twice, you will hear the “beep” sound. Then will back to normal.

HOW TO RESET THE INK CARTRIDGE WHEN IT RUNNING OUT OF INK

1. Press RESUME/CANCEL button onceRelated models:BJC series: bjc3000,8200,etcS series: s400,600,800,6300,9000etci Series: i255,320,350,355,450,470d,550,560,850,950,6100,6500,9100,etcPixma series: ip1000,1200,1300,1500,1600,1700,2000,2200,3000,4000,etc

2. Hold down RESUME/CANCEL button for 5 seconds or moreRelated models:Latest models of Pixma series: ip1880,1980,3300,3500,4200,4500,5200,6700d,pro9000,9500,ix4000,5000,etc

3. Press START button once, select COLOR button for color cartridge; BLACK button for black cartridgeApplicable models:Pixma MP150,160,170,180,450,460,475,etc

4. Hold down STOP/RESET button for 5 seconds or more

Hold down STOP/RESET + COLOR/BLACK button for 5 seconds or moreApplicable models:Latest models of Pixma MP/MX series: MP145,228,245,520,800,850,970,MX308,318,7600,etc

CANON MP245/MX328/MX338 (PG-810/CL-811)

Q1. Yellow light on Black/Color keep blinking and Error 2 or 4 appear,

A. For CISS user, the L joint from pipe to cartridge on the magenta block the cartridge to contact with the printer, so that the printer cannot recognize the cartridge. You should enlarge it and seal it with rubber plug provided, then make another hole beside the original hole to avoid the L joint from blocking the cartridge to contact with printer.

A. Black or color cartridge running out of ink. Press and hold the RESUME/RESET button for 5-10second then release it to reset the cartridge.

ATTENTION

FOR CISS USER, PLEASE ENSURE YOU TAKE OUT THE INSTALLED CISS BEFORE SENDING FOR WARRANTY. WE WILL NOT RESPONSIBILITY OF THOSE WHO SEND FOR WARRANTY WITH CISS ATTACH ON PRINTER AND WARRANTY VOID BY CANON.