canon pixma mp810 + mp960 service manual

PIXMA MP810 /MP960

SERVICEMANUAL

Canon

Copyright 2006, Canon U.S.A. This technical publication is the proprietary and confidential information of Canon U.S.A. whichshall be retained for reference purposes by Authorized Service Facilities of Canon U.S.A. Its unauthorized use is prohibited.

I. MANUAL OUTLINE

This manual consists of the following three parts to provide information necessary to service the PIXMA MP810 / MP960:

Part 1: Maintenance

Information on maintenance and troubleshooting of the PIXMA MP810 / MP960

Part 2: Technical Reference

New technology and technical information such as FAQ's (Frequently Asked Questions) of the PIXMA MP810 / MP960

Part 3: Appendix

Block diagrams and pin layouts of the PIXMA MP810 / MP960

PIXMA MP810 / MP960

Reference This manual does not provide sufficient information for disassembly and reassembly procedures. Refer to the graphics in the separate Parts Catalog.

<I. MANUAL OUTLINE>

II. TABLE OF CONTENTS

Part 1: MAINTENANCE 1. MAINTENANCE

1-1. Adjustment, Periodic Maintenance, Periodic Replacement Parts, and Replacement Consumables by Service Engineer 1-2. Customer Maintenance 1-3. Product Life 1-4. Special Tools 1-5. Serial Number Location

2. LIST OF ERROR DISPLAY / INDICATION 2-1. Operator Call Errors 2-2. Service Call Errors 2-3. Other Error Messages

2-4. Warnings 2-5. Troubleshooting by Symptom

3. REPAIR 3-1. Notes on Service Part Replacement 3-2. Special Notes on Repair Servicing

(1) External housing, scanner unit, and document cover (FAU) removal (2) Operation panel removal (3) Cable wiring and connection (4) Scanner cable and FAU / panel cable wiring (5) Carriage unit cable and DC cable wiring

(6) Emblem removal (7) Printer unit separation from the bottom case (how to remove the screw under the purge unit)

3-3. Adjustment / Settings (1) Paper feed motor adjustment (2) Document pressure plate sheet (sponge sheet) replacement (3) Grease application (4) Ink absorber counter setting (5) User mode (6) Service mode

A: Service mode operation B: Destination settings

C: Ink absorber resetting D: Ink absorber setting E: LF / Eject correction F: Left margin correction G: Button and LCD test

3-4. Verification Items (1) Service test print (2) EEPROM information print

4. MACHINE TRANSPORTATION

PIXMA MP810 / MP960

Part 2: TECHNICAL REFERENCE 1. NEW TECHNOLOGIES 2. CLEANING MODE AND AMOUNT OF INK PURGED

2-1. Cleaning MP810 MP960

2-2. Moisturizing Timer Sequence (MP810 only) 3. PRINT MODE

3-1. MP810 3-2. MP960

4. FAQ (Problems Specific to the MP810 or MP960 and Corrective Actions)

Part 3: APPENDIX 1. BLOCK DIAGRAM 2. CONNECTOR LOCATION AND PIN LAYOUT

2-1. Logic Board 2-2. Carriage Board (Print Head Connector) 2-3. Memory Card Board 2-4. IrDA / PictBridge Board 2-5. Operation Panel Board

3. PIXMA MP810 and MP960 SPECIFICATIONS 4. PRINT MEDIA SPECIFICATIONS

<II. TABLE OF CONTENTS>

Part 1 MAINTENANCE

PIXMA MP810 / MP960 TABLE OF CONTENTS

1. MAINTENANCE

1-1. Adjustment, Periodic Maintenance, Periodic Replacement Parts, and Replacement Consumables by Service Engineer

(1) Adjustment

Caution: - DO NOT loosen the red screws at both ends of the carriage shaft, securing the print head position, as they are not re-adjustable. - The red screws securing the paper feed motor may be loosened only at replacement of the paper feed motor unit. - For the MP810 automatic print head alignment, use Matte Photo Paper (MP-101). If Matte Photo Paper (MP-101) is not available, perform manual print head alignment using plain paper. *

Part 1: MAINTENANCE TABLE OF CONTENTS

Adjustment Timing Purpose Tool Approx. time

EEPROM initialization - At logic board replacement To initialize settings None. Perform in the service mode.

1 min.

Destination settings (EEPROM settings)

- At logic board replacement To set destination. None. Perform in the service mode.

1 min.

Ink absorber counter resetting (EEPROM settings)

- At logic board replacement - At ink absorber replacement

To reset the ink absorber counter. None. Perform in the service mode.

1 min.

Ink absorber counter value setting (EEPROM settings)

- At logic board replacement To set the ink amount data in the ink absorber to the ink absorber counter.

None. Perform in the service mode.

1 min.

Paper feed motor position adjustment

- At paper feed motor replacement To adjust the belt tension. (Position the paper feed motor so that the belt is stretched tight.)

None. 5 min.

Automatic print head alignment

- At print head replacement - At logic board replacement - When print quality is not satisfying

To secure the dot placement accuracy. None. Perform in the user mode.

MP810: 13 min. (Use MP-101.) MP960: 6 min.

Manual print head alignment

- At print head replacement - At logic board replacement - When print quality is not satisfying

To secure the dot placement accuracy. None. Perform in the user mode.

MP810: 15 min. MP960: 6 min.

Grease application - At carriage unit replacement - At lift cam replacement - To gears - At Easy-Scroll Wheel replacement

To maintain sliding properties of the following items: - Carriage shaft - Lift cam bushing - Machine sliding portions (gears) - Wheel base

FLOIL KG-107A 1 min.

Ink system function check

- At logic board replacement - At spur base replacement - At carriage unit replacement

To maintain detection functionality for presence of the ink tanks and each ink tank position.


1 min.

LCD language settings - At logic board replacement To set the language to be displayed on the LCD.

None. Perform in the user mode.

1 min.

Document pressure plate sheet position adjustment

- At document pressure plate sheet replacement - At document pressure plate sheet frame replacement - At scanner unit replacement

To maintain scanning accuracy, hold the sheet with the long side down, then fit its upper left corner to the platen glass reference mark (back left).

None. 1 min.

LF correction - At logic board replacement - At feed roller ass'y replacement

To correct line feeding (LF roller diameter).


5 min. (LF correction and Eject correction is performed at the same time.)

New

Eject correction - At logic board replacement - At platen unit replacement

To correct line feeding (eject roller diameter).


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(2) Periodic maintenance

No periodic maintenance is necessary.

(3) Periodic replacement parts

There are no parts in this machine that require periodic replacement by a service engineer.

(4) Replacement consumables

There are no consumables that require replacement by a service engineer.

1-2. Customer Maintenance

1-3. Product Life

(1) Machine

Specified print volume (I) or the years of use (II), whichever comes first.

(I) Print volume: 24,000 pages

(II) Years of use: 5 years of use

Adjustment Timing Purpose Tool Approx. time

Automatic print head alignment

- At print head replacement - When print quality is not satisfying (uneven printing, etc.)

To ensure accurate dot placement.

- Machine buttons - Matte Photo Paper (MP-101) for the MP810 - Computer (MP driver)

MP810: 13 min. (Use MP-101.) MP960: 6 min.

Manual print head alignment

- At print head replacement - When print quality is not satisfying (uneven printing, etc.)

To ensure accurate dot placement.

- Machine buttons - Computer (MP driver)

MP810: 15 min.MP960: 6 min.

Print head cleaning When print quality is not satisfying. To improve nozzle conditions.


1 min.

Print head deep cleaning

When print quality is not satisfying, and not improved by print head cleaning.

To improve nozzle conditions.


2 min.

Ink tank replacement

When an ink tank becomes empty. ("No ink error" displayed on the monitor or on the machine LCD, or short flashing of an ink tank LED)

--- --- 1 min.

ASF paper feed roller cleaning

- When paper does not feed properly. - When the front side of the paper is smeared.

To clean the paper feed rollers.


2 min.

ASF sub- roller cleaning

When the paper fed from the ASF is smeared due to ink mist attached to the ASF sub-rollers.

To clean the ASF sub-rollers.

- Machine buttons See Part 2, 4. FAQ, How to make and set the ASF sub-roller cleaning sheet, for details.

1 min.

Bottom plate cleaning

When the back side of the paper is smeared. To clean the platen ribs.


1 min.

Scanning area cleaning

When the platen glass or document pressure plate sheet is dirty.

To clean the platen glass.

Soft, dry, and clean lint-free cloth. 1 min.

MP810 / MP960

Black 1500 character pattern 11,000 pages

Color 7.5% duty per color pattern 7,200 pages

A4, photo, borderless printing 500 pages

4 x 6, photo, borderless printing 4,300 pages

Postcard, photo, borderless printing 1,000 pages

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(2) Print head

Print volume: MP810: 28,560 pages

MP960: 24,000 pages

(3) Ink tank (target value)

*1: Declared yield value in accordance with ISO/IEC FCD24711. Values obtained by continuous printing. *2: When printing Canon standard patterns on 4" x 6" Photo Paper Plus Glossy continuously with the default settings of Photo Paper Plus Glossy using Windows XP printer driver in borderless printing mode and Windows XP Photo Printing Wizard. Declared yield value determined based on Canon standard method referring to ISO/IEC FCD24712. Note: Ink yield may vary depending on texts/photos printed, applications software used, print mode and type of paper used.

1-4. Special Tools

1-5. Serial Number Location

Main unit (left):

On the carriage flexible cable holder (visible on the right of the carriage after the machine is turned on, the scanning unit is opened, and the carriage stops at the ink tank replacement position)

Scanning unit (right):

On the right side of the scanning unit (visible on the right side when the scanning unit is opened)

Average yield ( ): Estimated supplemental yield PGI-5BK CLI-8BK CLI-8C CLI-8M CLI-8Y CLI-8PM CLI-8PC

MP810Color document (ISO/IEC FCD24712)*1 530 pages (5,395) pages 890 pages 695 pages 710 pages --- ---

Photo (4" x 6")*2 (4,340) pages (1,600) pages 436 pages 290 pages 331 pages --- ---

MP960Color document (ISO/IEC FCD24712)*1 500 pages (5,620) pages 950 pages 725 pages 710 pages (8,525)

pages(9,105)

pages

Photo (4" x 6")*2 (2,685) pages (1,140) pages (830) pages (555) pages 300 pages 238 pages 148 pages

Name Tool No. Application Remarks

FLOIL KG-107A QY9-0057-000 To the carriage shaft sliding portions, lift cam bushing, and Easy-Scroll Wheel base.

In common with the S520.

<Part 1: 1. MAINTENANCE>

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2. LIST OF ERROR DISPLAY / INDICATION

Errors and warnings are displayed by the following ways:

1) Operator call errors are indicated by the Alarm LED lit in orange, and the error and its solution are displayed on the LCD in text and by icon. 2) Messages during printing from a computer are displayed on the MP driver Status Monitor. 3) Error codes are printed in the "operator call/service call error record" area in EEPROM information print.

Buttons valid when an operator call error occurs:

1) ON/OFF button: To turn the machine off and on again. 2) OK button: To clear and recover from an error. In some operator call errors, the error will automatically be cleared when the cause

of the error is eliminated, and pressing the OK button may not be necessary. 3) Stop/Reset button: To cancel the job at error occurrence, and to clear the error.

2-1. Operator Call Errors (by Alarm LED Lit in Orange)


Error Error code

U No. Message on the LCD Solution

No paper in the ASF. [1000] --- Auto sheet feeder. There is no paper. Load paper and press [OK].

Confirm that the ASF is selected as the paper source. Set the paper in the ASF, and press the OK button.

No paper in the front paper feed cassette.

[1003] --- Cassette. There is no paper. Load paper and press [OK].

Confirm that the cassette is selected as the paper source. Set the paper in the cassette, and press the OK button.

Paper jam. [1300] --- The paper is jammed. Clear the paper and press [OK].

Remove the jammed paper, and press the OK button.

Paper jam in the rear guide. [1303] ---

Paper jam in the under guide.

[1304] ---

Ink may have run out. [1600] U041 The following ink may have run out. Replacing the ink tank is recommended.

Replace the applicable ink tank, or press the OK button to clear the error without ink tank replacement. When the error is cleared by pressing the OK button, ink may run out during printing.

Ink tank not installed. [1660] U043 The following ink tank cannot be recognized. (Applicable ink tank icon)

Install the applicable ink tank(s) properly, and confirm that the LED's of all the ink tanks light red.

Print head not installed, or not properly installed.

[1401] U051 Print head is not installed. Install the print head.

Install the print head properly.

Print head temperature sensor error.

[1403] U052 The type of print head is incorrect. Install the correct print head.

Re-set the print head. If the error is not cleared, the print head may be defective. Replace the print head.

Faulty EEPROM data of the print head.

[1405, 1682]

Inner cover error. [1841, 1846]

--- Inner cover is open. Close the inner cover and press [OK].

Close the inner cover, and press the OK button.

Multiple ink tanks of the same color installed.

[1681] U071 More than one ink tank of the following color is installed.

Replace the wrong ink tank(s) with the correct one(s).

Ink tank in a wrong position. [1680] U072 Some ink tanks are not installed in place. Install the ink tank(s) in the correct position.

Warning: The ink absorber [1700, --- Contact the support center or service center Replace the ink absorber, and reset its counter. [See 3-3.

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2-2. Service Call Errors (by Cyclic Blinking of Alarm and Power LEDs)

Service call errors are indicated by the number of cycles the Alarm and Power LEDs blink, and the corresponding error code is displayed on the LCD.

becomes almost full. 1701] for ink absorber replacement. Press [OK] to continue printing.

Adjustment / Settings, (6) Service mode.] Pressing the OK button will exit the error, and enable printing without replacing the ink absorber. However, when the ink absorber becomes full, no further printing can be performed unless the applicable ink absorber is replaced.

The connected digital camera or digital video camera does not support Camera Direct Printing.

[2001] --- The device may be incompatible. Remove the device and check the manual supplied with the connected device.

Remove the cable between the camera and the machine.

Automatic duplex printing cannot be performed.

[1310] --- This paper is not compatible with duplex printing. Remove the paper and press [OK].

The paper length is not supported for duplex printing. Press the OK button to eject the paper being used at error occurrence. Data which was to be printed on the back side of paper at error occurrence is skipped (not printed).

Failed in automatic print head alignment.

[2500] --- Auto head align has failed. Press [OK] and repeat operation. <See manual>

Press the OK button to clear the error, then perform the automatic print head again. (In the MP810, use Matte Photo Paper MP-101.)

The remaining ink amount unknown.

[1683] U130 (Applicable ink tank icon) The remaining level of the following ink cannot be correctly detected. Replace the ink tank.

An ink tank which has once been empty is installed. Replace the applicable ink tank with a new one.Printing with a once-empty ink tank can damage the machine. To continue printing without replacing the ink tank(s), press the Stop/Reset button for 5 sec. or longer to disable the function to detect the remaining ink amount. After the operation, it is recorded in the machine EEPROM that the function to detect the remaining ink amount was disabled.

Ink tank not recognized. [1684] U140 The following ink tank cannot be recognized. (Applicable ink tank icon)

A non-supported ink tank is installed (the ink tank LED is turned off). Install the supported ink tanks.

Ink tank not recognized. [1410 to 1419]

U150 The following ink tank cannot be recognized. (Applicable ink tank icon)

A hardware error occurred in an ink tank (the ink tank LED is turned off). Replace the ink tank(s).

No ink (no raw ink). [1688] U163 The following ink has run out. Replace the ink tank. (Applicable ink tank icon)

Replace the empty ink tank(s), and close the scanning unit (printer cover). Printing with an empty ink tank can damage the machine. To continue printing without replacing the ink tank(s), press the Stop/Reset button for 5 sec. or longer to disable the function to detect the remaining ink amount. After the operation, it is recorded in the machine that the function to detect the remaining ink amount was disabled.

Scanning unit (printer cover) open.

[1200] --- Cover is open. Close cover. Close the scanning unit (printer cover).

Scanner lock switch locked. [5020] --- Release the scanner lock switch and turn the power off and back on.

Unlock the scanner lock switch, turn the machine off, then turn the machine on again.

Cycles of blinking of Alarm and Power LEDs

Error Error code Conditions

Solution (Replacement of listed parts, which

are likely to be faulty)

2 times Carriage error [5100] An error occurred in the carriage encoder signal. - Carriage unit - Timing slit film - Logic board* - Carriage motor

3 times Line feed error [6000] An error occurred in the LF encoder signal. - Timing sensor unit - Timing slit disk film - Feed roller - Logic board* - Paper feed motor

4 times Purge cam sensor error [5C00] An error occurred in the purge unit. - Purge unit - Logic board*

5 times ASF (cam) sensor error [5700] This error takes place when feeding paper from the - Sheet feed unit

1-5

* Before replacement of the logic board ass'y, check the ink absorber counter value (by service test print or EEPROM information print). If the counter value is 7% or more, also replace the ink absorber kit when replacing the logic board ass'y. If the counter value is less than 7%, register the current ink absorber counter value to the replaced new logic board instead. [See 3-3. Adjustment / Settings, (6) Service mode, for details.]

2-3. Other Error Messages

ASF after an error occurred in the ASF cam sensor.

- ASF_PE sensor board - Logic board*

6 times Internal temperature error [5400] The internal temperature is not normal. - Logic board*

7 times Ink absorber full [5B00, 5B01]

The ink absorber is supposed to be full. Message on the LCD:

Ink absorber full. Service required. Error codes:

5B00: Main ink absorber is full (overseas). 5B01: Main ink absorber is full (Japan).

- Ink absorber kit

8 times Print head temperature rise error

[5200] The print head temperature exceeded the specified value.

- Print head - Logic board*

9 times EEPROM error [6800] A problem occurred in writing to the EEPROM. - Logic board*

10 times VH monitor error [B200] The internal temperature exceeded the specified value.

- Print head - Carriage unit - Logic board*

11 times Carriage lift mechanism error [5110] The carriage did not move up or down properly. - Sheet feed unit - PR lift shaft ass'y - Carriage lift sensor unit - Logic board*

12 times AP position error [6A00] An error occurred in the AP motor during purging operation.

- Sheet feed unit - Purge unit - Logic board*

13 times Paper feed position error [6B00] An error occurred in the paper feed motor. - Sheet feed unit - Logic board*

14 times Paper feed cam sensor error [6B10] An error occurred in the paper feed cam sensor during paper feeding from the front paper feed cassette.

- Sheet feed unit - Logic board*

15 times USB Host VBUS overcurrent [9000] The USB Host VBUS is overloaded. - Logic board*

16 times Pump roller sensor error [5C20] The pump roller position cannot be detected. - Purge unit - Logic board*

17 times Paper eject encoder error [6010] An error occurred in the paper eject encoder signal.

- Platen unit - Timing sensor unit - Timing slit disk eject film - Paper feed motor - Logic board*

19 times Ink tank position sensor error [6502] None of the ink tank position is detected. - Platen unit - Logic board*

20 times Other hardware error [6500] The PCI bus error is detected by the ASIC. - Logic board*

22 times Scanner home position error [5010] The scanner unit cannot detect the home position, or the scanner unit warming-up is not performed properly at power-on. On the LCD, "Scanner is not operating correctly." is displayed.

- Scanner unit

Power LED turned off, and Alarm LED lit

ROM / RAM error The check sum value is incorrect in the ROM check or RAM check at hard-power-on.

- Logic board*

Message on the LCD Cause Solution

The selected paper cannot be fed from cassette. Change the paper source and press [OK].

The paper type being used (business card, Credit Card size paper, or stickers, etc.) is not supported for paper feeding from the cassette.

Change the paper source to the ASF.

Cannot specify the followings together. Change one of the settings.

Settings made conflict each other. Change the paper type to other than plain paper for borderless printing, or change to bordered printing with plain paper.

Device memory is full. Reduce the amount of photos, films, copies to scan.

The memory is not sufficient to do the print job. Reduce the amount of data to be printed, or print from a computer.

1-6

Press <>.

(<>: Color button icon)

The Black button was pressed, but it is invalid. A temporary error. Press the Color button to continue the operation.

Press <>.

(<>: Black button icon)

The Color button was pressed, but it is invalid. A temporary error. Press the Black button to continue the operation.

There are no photos in memory card. Supported image files are not in the memory card. A temporary error.

- Confirm that supported image files are in the memory card.

- Images with double-byte characters used in the file name (or folder name) may not be recognized. Change the file (or folder) name so that it contains only single-byte alphanumeric characters.

- If images are edited on the computer, print them from the computer.

The value exceeds the number of copies you can print.

During selecting images or specifying the number of copies, the total print quantity exceeds the prescribed value of 999.

A temporary error. The last operation before the error is cancelled, and the total print quantity returns to the value before the error.

Memory card is not set. Insert the card after checking the direction.

The memory card is not inserted in the slot properly. Set a memory card.

DPOF information is not saved in the memory card.

DPOF print was selected in the menu, but no DPOF files are contained in the memory card.

A temporary error. The LCD automatically returns to the display before the error occurrence.

The number of copies to print is not set. Input the number of copies.

Multi-photo print was attempted without specifying the print quantity (with the print quantity left "0" (zero)).

A temporary error. Specify the print quantity.

This layout is available only for A4 or 8.5"x11"(215x279).

In Layout print, "Mixed 1, 2, or 3" which is available only with A4 or Letter size paper is selected, but the paper size is not set to A4 or Letter.


Cannot specify "stickers" and "half-side layout" together. Check markings on handwriting sheet.

The selected layout on the handwriting sheet is not supported for Stickers.

A temporary error. Press the OK button to clear the error. The LCD returns to the display before the error occurrence.

Cannot print via wireless communication.

- No photo data

- Unsupported photo data

- Photo data too large

In infrared communication, the received data was not an image data.


Change the setting after removing the card. With a memory card inserted in the slot, change of the Read/Write attribute was attempted.

A temporary error. Remove the memory card, then change the Read/Write attribute.

The card is currently write-enabled. Set to read-only mode before performing operation.

With the memory card set to the Read/write mode, Card Direct printing operation was attempted from the menu.

A temporary error. Remove the memory card, change the memory card setting to Read-only, then perform Card Direct printing.

The paper size is not correct. Check the page size you have set.

Non-supported size of paper for Camera Direct printing via PictBridge connection is selected.

Cancel printing on the digital camera. Confirm the paper size, and print again.

Failed to scan Photo Index Sheet. Check orientation and position, and make sure platen and sheet are clean. <See manual>

The machine failed in scanning the Photo Index Sheet. Press the OK button to clear the error.

Confirm the following, then try again:

- Fill in all the circles on the Photo Index Sheet. - Place the sheet in the correct orientation and

position.

Failed to scan handwriting sheet. Check orientation and position, and make sure platen and sheet are clean. <See manual>

The machine failed in scanning the handwritten Photo Index Sheet.

Failed to scan Photo Index Sheet. Check for missed and improper markings.

The machine scanned the Photo Index Sheet, but markings in the sheet were incorrect.

Press the OK button to clear the error. Confirm the following, then try again: - Fill in all the circles on the Photo Index Sheet

properly.

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2-4. Warnings

2-5. Troubleshooting by Symptom

- Place the sheet in the correct orientation and position.

Failed to scan handwriting sheet. Check for missed and improper markings.

The machine scanned the handwritten Photo Index Sheet, but markings in the sheet were incorrect.

Failed to scan. Either document cannot be scanned or is not placed on the platen glass.

The machine failed in scanning the document for Fit-to-page copy. In scanning a film, "Negative" or "Positive" was not properly selected.

Press the OK button to clear the error. Correct the settings, then try the operation again.

Film scanning error. Remove FAU (Film Adapter Unit) protective sheet.

- The light volume of the film lamp was insufficient for film scanning.

- The FAU protective sheet was not removed. - The film lamp did not turn on.

Press the OK button to clear the error. If the FAU lamp does not turn on, repair servicing is required.

Cover is open. Close cover. The cover was opened during printing. Close the cover. The LCD returns to the display before the error occurrence.

Scanner is not operating correctly. The CCD cannot detect the home position, or the scanner unit warming-up is not performed properly at power-on.

Press the OK button to clear the error, and turn the machine off and on again. If the error still occurs, repair servicing is required.

Warning Message on the LCD Solution

Low ink "!" is indicated for an applicable ink tank icon in the Status Monitor.

No special solution.

Since the ink will be used up soon, prepare for a new ink tank.

Print head temperature rise If the print head temperature does not fall, the print head error will occur.

When the print head temperature falls, the error is automatically cleared.

If the print head error is indicated, repair servicing is required.

Protection of excess rise of the print head temperature

If the print head temperature does not fall, the print head error will occur.

If the print head temperature exceeds the specified limit, an intermission is inserted during printing.

Restrictions on paper The current paper cannot be set. Change the size and type. Re-select the supported paper type and size.

USB cable not connected Connect USB cable and turn on the PC. Connect the USB cable, then turn on the computer.

Cancellation of image select information

Reset the selected photo information? Yes No

- Select Yes, and press the OK button. => The image selection is cancelled, and the menu or sub-

menu is displayed. - Select No, and press the OK button.

=> The LCD returns to the display immediately before the message was displayed.

Do you want to clear the image scanned from film? Yes No

Do you want to clear the image scanned from the photo? Yes No

Do you want to clear the scanned image and rescan? Yes No

Symptom Solution

Faulty operation The power does not turn on. The power turns off immediately after power-on.

- Confirm the connection of - the power cord, and - between the logic board and the power supply unit.

- Replace the - power supply unit, or - logic board.

A strange noise occurs. - Remove foreign material. - Attach a removed part if any. - Check the operation of the moving parts (such as purge unit, carriage unit,

and paper feeding mechanism)

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- Replace a faulty part, if any.

Nothing is displayed on the LCD. - Confirm the connection between the operation panel, the LCD unit, and the logic board.

- Replace the - operation panel unit, or - logic board.

A portion of the LCD is not displayed. The display flickers.

- Perform the button and LCD test in the service mode, and confirm that the LCD is displayed without any segments missing or flickering.

- Confirm the connection between the operation panel, the scanning unit, and the logic board.

- Replace the - operation panel unit, or - logic board.

Paper feed problems (multi-feeding, skewed feeding, no feeding).

- Examine the inside to confirm that no parts are damaged, and the rollers are clean.

- Remove foreign material. - Adjust the paper guide properly. - Set the paper properly. - Confirm the following:

- selected paper source - attachment of the rear cover - connection of each harness and the logic board

- Replace the - sheet feeder unit, - cassette unit, or - logic board.

Carriage movement problems (contact to other parts, strange noise).

- Confirm that the carriage timing slit strip film is free from damage or grease.

- Clean the carriage timing slit strip film (with ethanol and lint-free paper). - Remove foreign material. - Replace the

- carriage timing slit strip film, or - carriage unit.

Faulty scanning (no scanning, strange noise). - Confirm the connection between the scanning unit and the logic board. - Replace the

- scanning unit, or - logic board.

The FAU lamp does not turn on. - Confirm the connection between the scanning unit, the FAU, and the logic board.

- Replace the - scanning unit, or - logic board.

Unsatisfactory print quality No printing, or no color ejected. - Confirm that the ink tanks are installed properly. - Perform print head maintenance. - Replace the

- ink tank, - print head*1.

- Remove foreign material from the purge unit caps, if any. - Replace the

- purge unit, or - logic board.

Printing is faint, or white lines appear on printouts even after print head cleaning. Line(s) not included in the print data appears on printouts.

- Remove and re-install the print head. - Confirm that the ink tanks are installed properly. - Perform print head maintenance. - Replace the

- ink tank, - print head*1, - purge unit, or - logic board.

Paper gets smeared. - Feed several sheets of paper. - Perform bottom plate cleaning. - Clean the paper path with cotton swab or cloth. - Clean the ASF paper feed rollers. - Clean the cassette paper feed rollers.

A part of a line is missing on printouts. - Replace the - ink tank, or - print head*1.

Color hue is incorrect. - Confirm that the ink tanks are installed properly. - Perform print head maintenance. - Replace the

- ink tank, or

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*1: Replace the print head only after the print head deep cleaning is performed 2 times, and when the problem persists.

- print head*1. - Perform print head alignment.

Printing is incorrect. Replace the logic board.

No ejection of black ink. - Confirm that the ink tanks are installed properly. - Perform print head maintenance. - Replace the

- ink tank, or - print head*1.

- Remove foreign material from the purge unit caps, if any. - Replace the purge unit.

Graphic or text is enlarged on printouts. When enlarged in the carriage movement direction: - Clean grease or oil off the timing slit strip film. - Replace the

- timing slit strip film, - carriage unit, or - logic board.

When enlarged in the paper feed direction: - Clean grease or oil off the timing slit disk film or the timing slit disk eject

film. - Replace the

- timing slit disk film, - timing slit disk eject film, - timing sensor unit, - LF roller, - platen unit, or - logic board.

Faulty scanning No scanning. - Confirm the connection between the scanning unit and the logic board. - Replace the

- scanning unit, or - logic board.

Streaks or smears on the scanned image. - Clean the platen glass. - Confirm the connection between the scanning unit and the logic board. - Replace the

- scanning unit, - logic board, or - document pressure plate sheet.

Streaks or smears on the image scanned from film, or no scanning of film.

- Clean the platen glass. - Confirm the connection between the scanning unit and the logic board. - Replace the

- scanning unit, - logic board, - FAU and mount film adapter, or - document pressure plate unit.

- Clean the FAU lamp.

<Part 1: 2. LIST OF ERROR DISPLAY / INDICATION>

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3. REPAIR

3-1. Notes on Service Part Replacement (and Disassembling / Reassembling)


Service part Notes on replacement*1 Adjustment / settings Operation check

Logic board ass'y - Before removal of the logic board ass'y, remove the power cord, and allow for approx. 1 minute (for discharge of capacitor's accumulated charges), to prevent damages to the logic board ass'y.

- Before replacement, check the ink absorber counter value (by service test print or EEPROM information print).

[See 3-4. Verification Items, (1) Service test print, or (2) EEPROM information print, for details.]

After replacement: 1. Initialize the EEPROM. 2. Set the ink absorber counter value. 3. Set the destination in the EEPROM. 4. Correct the automatic print head

alignment sensors. .

5. Check the ink system function. 6. Perform LF / Eject correction. 7. Perform button and LCD test. [See 3-3. Adjustment / Settings, (6) Service mode,for details of 1 to 7.] 8. Perform print head alignment and

LCD language setting in the user mode.

- EEPROM information print - Service test print - Printing via USB connection - Copying - Direct printing from a digital

camera

Ink absorber kit After replacement: 1. Reset the ink absorber counter. [See 3-3. Adjustment / Settings, (6) Service mode, for details.]

- Service test print - EEPROM information print

Carriage unit At replacement: 1. Apply grease to the sliding portions.

[See 3-3. Adjustment / Settings, (3) Grease application.]

2. Check the ink system function. [See 3-3. Adjustment / Settings, (6) Service mode, for details.]

3. Perform print head alignment in the user mode.

- Service test print (Confirm automatic print head alignment sensor correction, and ink system function.)

Paper feed motor - The red screws securing the paper feed motor are allowed to be loosened only for paper feed motor replacement. (DO NOT loosen them in any other cases.)

At replacement: 1. Adjust the paper feed motor.

[See 3-3. Adjustment / Settings, (1) Paper feed motor adjustment.]

Platen unit After replacement: 1. Check the ink system function.

[See 3-3. Adjustment / Settings, (6) Service mode, for details.]

- Service test print

PR lift shaft ass'y At replacement:

1. Apply grease to the sliding portions. [See 3.3. Adjustment / Settings, (3) Grease application.]


Input carriage lift gear

Easy-Scroll Wheel base

Document pressure plate unit (FAU)

After replacement: 1. Confirm the document pressure

plate sheet position. [See 3-3. Adjustment / Settings, (2) Document pressure plate sheet replacement, for details.]

2. Check the LCD and operation panel (when the FAU is replaced). [See 3-3. Adjustment / Settings, (6) Service mode, for details.]

Document pressure plate sheet

Document pressure plate sheet frame

Scanner unit

Timing slit strip film - Upon contact with the film, wipe the film with ethanol.

- Confirm no grease is on the film. (Wipe off any grease thoroughly with ethanol.)

- Do not bend the film

After replacement: 1. Perform print head alignment in the

user mode.


Timing slit disk film

Timing slit disk eject film

Print head After replacement: 1. Perform print head alignment in the

user mode.


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*1: General notes:

- Make sure that the flexible cables and wires in the harness are in the proper position and connected correctly. See 3-2. Special Notes on Repair Servicing or the Parts Catalog for details. - Do not drop the ferrite core, which may cause damage. - Protect electrical parts from damage due to static electricity. - Before removing a unit, after removing the power cord, allow the machine to sit for approx. 1 minute (for capacitor discharging to protect

the logic board ass'y from damages). - Do not touch the timing slit strip film, timing slit disk film, and timing slit disk eject film. No grease or abrasion is allowed. - Protect the units from soiled with ink. - Protect the housing from scratches. - For the MP810 automatic print head alignment, use Matte Photo Paper (MP-101) to ensure alignment accuracy. - Exercise caution with the screws, as follows:

i. The screws of the paper feed motor may be loosened only at replacement of the paper feed motor unit (DO NOT loosen them in other cases).

ii. DO NOT loosen the red screws on both sides of the main chassis, securing the carriage shaft positioning (they are not adjustable in servicing)

<Part 1: 3-1. Notes on Service Part Replacement>

1-12

3-2. Special Notes on Repair Servicing

Be sure to protect the machine, especially the LCD, operation panel unit, scanner unit, and logic board, from static electricity in repair servicing.

(1) External housing, scanner unit, and document cover (FAU) removal

MP810 / MP960:


1) Remove the cassette.

MP810 MP960

2) Open the front door and scanner unit, then remove the front cover R.

MP810

MP960

3) Remove the front cover L.

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MP810

MP960

4) Remove the side cover R. (3 screws: 1 on the front, 2 on the rear)

MP810 MP960

MP810

1-14

MP960

5) Remove the side cover L. (3 screws: 1 on the front, 2 on the rear)

MP810 MP960

MP810

MP960

1-15

6) Disconnect the document cover (FAU) cables and scanner unit cables from the logic board. (Photo for the MP810)

7) Remove the document cover (FAU). (Photo for the MP810)

1-16

8) Remove the scanner stop arm by pulling the arm upward while pushing the arm locks of the main case outward (refer to the arrow-indicated directions).

9) Remove the scanner unit. (Photo for the MP810)

First disengage the right hinge, then the left hinge.

10) Remove the main case. (5 screws) (Photo for the MP810)

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11) Remove the front door, while pulling both sides of the main case outward (in the arrow-indicated direction). (Photo for the MP810)

12) Remove the ASF paper support unit, while slightly warping the paper support.

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(2) Operation panel removal

MP810 / MP960 (Photos for the MP810):

1) Remove the screws from the back side of the document cover. (8 screws)

MP810

2) Separate the top cover from the base (of the document cover).

Be cautious not to break the tabs of the top cover corners.

3) Remove the operation panel from the back side of the top cover. (5 screws)

4) Disconnect the operation panel cables.

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5) Remove the operation panel cover, by releasing the 6 front claws and lifting up the cover.

6) Remove the LCD flexible cable from the panel board. (The core is fixed to the board with filament tape.)

7) Disengage the LCD hinges. (1 screw each on the right and left) Note: The FCC passes through the panel frame hole.

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8) Separate the LCD top cover, front cover, and window.

(Photo on the right: From the bottom, LCD front cover, LCD window, black sheet, and LCD unit)

9) Remove the panel chassis and panel board from the frame. (9 screws)

10) Remove the Easy-Scroll Wheel from the panel board. (Be cautious not to touch the grease between the wheel and the wheel base.)

See 3-3. Adjustment / Settings, (3) Grease application.

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(3) Cable wiring and connection


1) Rear view without the main case 2) Seen from the back left

3) Wiring on the right side (cables fit in the bottom case) 4) Bottom case, IrDA & PictBridge board, and card board removed

5) Wiring on the left side (AC adapter removed) 6) Bottom case removed

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(4) Scanner cable and FAU / panel cable wiring


1) Fit the cable bush in the main case groove.

Note: - Wind the panel cables (from the bush to the FAU) halfway counterclockwise in order to

settle them in place. - Wind the panel cables (from the bush to the logic board) around the projected portions of

the main case. - Be cautious of the orientation of the panel cable and FAU lamp cable bushes.

2) Fit the panel cables in around the projected portion of the main case.

3) Run the scanner motor cables from outside of the bottom case.

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4) Attach the core to the scanner flexible cable.

5) Connect the ground wires of the panel and FAU cables to the ground, using 1 screw.

1-24

(5) Carriage unit cable and DC cable wiring


Cables fit in the guide

- MP810: 2 carriage FCC cores

- MP960: 1 carriage FCC core

(6) Emblem removal

Push the emblem bottom to remove from the double-sided adhesive tape.

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(7) Printer unit separation from the bottom case (how to remove the screw under the purge unit)

1) Rotate the purge unit gear toward the rear side of the machine to unlock the carriage.

2) Slide the carriage to the opposite of the home position (to the left), and remove the screw.

<Part 1: 3-2. Special Notes on Repair Servicing>

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3-3. Adjustment / Settings

(1) Paper feed motor adjustment

1) When attaching the motor, fasten the screws so that the belt is properly stretched (in the direction indicated by the blue arrow in the figure below).

2) After replacement, be sure to perform the service test print, and confirm that no strange noise or faulty print operation (due to dislocation of the belt or gear, or out-of-phase motor, etc.) occurs.

Caution:

The screws securing the paper feed motor may be loosened only at replacement of the paper feed motor unit. DO NOT loosen them in other cases.

(2) Document pressure plate sheet (sponge sheet) replacement

1) Peel off the cover sheet from the double-sided adhesive tape on the back of the document pressure plate sheet.

With the long-side down, position the upper-left corner of the document pressure plate sheet at the scanning reference point on the platen glass (back left where the red lines cross in the photo above).

2) Attach the document pressure plate frame to the FAU, then slowly close the FAU. The document pressure plate sheet will attach to the frame.

3) Open the FAU to confirm the following:

- No extension of the sponge edges over the mold part of the upper scanner cover. - No gap between the platen glass reference edges and the corresponding sponge edges.


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(3) Grease application

1) Printer unit

1 drop = 9 to 18 mg

No Part name Where to apply grease / oil Drawing No. Grease / oil

Grease / oil amount

(mg)

Number of drops x

locations

1 Chassis ass'y Entire surface the carriage slider contacts (1) Floil KG107A 27 to 54 3 x 1

2 Adjust plate L Carriage shaft cam L sliding portion (2) Floil KG107A 18 to 36 2 x 1

3 Chassis ass'y Carriage shaft sliding portion on the left side of the chassis (1 location) (3) Floil KG107A 9 to 18 1 x 1

4 Adjust plate R Carriage shaft cam R sliding portion (4) Floil KG107A 18 to 36 2 x 1

5 Chassis ass'y Carriage shaft sliding portion on the right side of the chassis (1 location) (5) Floil KG107A 9 to 18 1 x 1

6 Chassis ass'y PR lift shaft cam contact portion (3 locations) (6) Floil KG107A 18 to 27 1.5 x 3

7 Idler pulley The shaft surface which contacts the idler pulley hole (7) Floil KG107A 9 to 18 1 x 1

8 Carriage shaft Entire surface of the carriage shaft where the carriage unit slides (8) Floil KG107A 200 to 400

9 Carriage shaft spring L Carriage shaft sliding portion (to the end of the spring) (9) Floil KG107A 9 to 18 1 x 1

10 Carriage shaftCarriage shaft surface where the carriage unit slides (and where the machine-application of the grease is not feasible)

(10) Floil KG107A 9 to 18 1 x 1

11 CL gear base Outer surface of the CL idle gear R cylinder (11) Floil KG107A 9 to 18 1 x 1

12 CL gear base Outer surface of the CL output gear cylinder (12) Floil KG107A 9 to 18 1 x 1

13 CL input gear Joint of the CL gear base (13) Floil KG107A 9 to 18 1 x 1

14 CL input gear CL input gear teeth (14) Floil KG107A 9 to 18 1 x 1

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2) Operation panel / Easy-Scroll Wheel

1 drop = 9 to 18 mg

(4) Ink absorber counter setting

Before replacement of the logic board, check the ink absorber counter value, and register it to the replaced new logic board. (The value can be set in 10% increments.)

In addition, according to the ink absorber counter value, replace the ink absorber (ink absorber kit). When the ink absorber is replaced, reset the applicable ink absorber counter (to 0%).

- How to check the ink absorber counter value:

See 3-4. Verification Items, (1) Service test print. See 3-4. Verification Items, (2) EEPROM information print.

- How to set the ink absorber counter:

See 3-3. Adjustment / Settings, (6) Service mode, "Ink absorber counter setting."

No Part name Where to apply grease / oil Drawing No. Grease / oil

Grease / oil amount

(mg)

Number of drops x

locations

15 Easy-Scroll Wheel base Easy-Scroll Wheel sliding portions (15) Floil KG107A 9 to 18 1 x 4

16 Easy-Scroll Wheel Joint of the ring keys (up / down / right / left cursor buttons) (16) Floil KG107A 3

<Part 1: 3-3. Adjustment / Settings, (1) to (4)>

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(5) User mode

(6) Service mode

<Service mode operation procedures>

1) With the machine power turned off, while pressing the Stop/Reset button, press and hold the ON/OFF button. (DO NOT release the buttons). The Power LED lights in green (MP810) or blue (MP960) to indicate that a function is selectable.

2) While holding the ON/OFF button, release the Stop/Reset button. (DO NOT release the ON/OFF button.)

3) While holding the ON/OFF button, press the Stop/Reset button 2 times, and then release both the ON/OFF and Stop/Reset buttons. (Each time the Stop/Reset button is pressed, the Alarm and Power LEDs light alternately, Alarm in orange and Power in green (MP810) or blue (MP960), starting with Alarm LED.)

4) When the Power LED lights in green (MP810) or blue (MP960) (and "CANON Idle" is displayed on the LCD), press the Stop/Reset button the specified number of time(s) according to the function listed in the table below, then press the ON/OFF button. (Each time the Stop/Reset button is pressed, the Alarm and Power LEDs light alternately, Alarm in orange and Power in green (MP810) or blue (MP960) , starting with Alarm LED.)


Function Procedures Remarks

Nozzle check pattern printing Perform via the machine operation panel, or from the MP driver Maintenance tab.

Set a sheet of plain paper (A4 or Letter) in the ASF or the cassette which is selected on the Paper Feed Switch button.

Print head manual cleaning - Cleaning both Black and Color: Perform via the machine operation panel.

- Cleaning Black or Color separately, or both Black and Color: Perform from the MP driver Maintenance tab.

Unclogging of the print head nozzles, and maintenance to keep the print head conditions good. If there is a missing portion or white streaks in the nozzle check pattern printout, perform this cleaning.

Print head deep cleaning Perform via the machine operation panel, or from the MP driver Maintenance tab.

If print head manual cleaning is not effective, perform this cleaning. Since the deep cleaning consumes more ink than regular cleaning, it is recommended to perform deep cleaning only when necessary.

Automatic print head alignment Perform via the machine operation panel. If automatic alignment is not effective, perform manual print head alignment.

- MP810: 2 sheets of Matte Photo Paper - MP960: 1 sheet of plain paper)

Manual print head alignment Perform via the machine operation panel, or from the MP driver Maintenance tab.

Set the specified number of sheets of plain paper (A4 or Letter) in the ASF or the cassette which is selected on the Paper Feed Switch button.

- MP810: 5 sheets of plain paper - MP960: 3 sheets of plain paper

Print head alignment value printing Perform via the machine operation panel. Confirmation of the current print head alignment values.

Paper feed roller cleaning Perform via the machine operation panel. The paper feed rollers rotate while being pushed to the paper lifting plate. Since the rollers will wear in this cleaning, it is recommended to perform this only when necessary.

Bottom plate cleaning Perform via the machine operation panel, or from the MP driver Maintenance tab.

Cleaning of the platen ribs when the back side of paper gets smeared. Fold a sheet of plain paper (A4 or Letter) in half crosswise, then unfold and set it in the ASF with the folded ridge facing down.

Time(s) LED indication Function Remarks

0 times MP810: Green (Power) MP960: Blue (Power)

Power off When the print head is not installed, the carriage returns and locks in the home position capped.

1 time Orange (Alarm) Service test print Service test print - Model name - Destination - ROM version - USB serial number - Ink absorber counter value (ink amount in the ink absorber) - LF correction value - Eject correction value - Ink system function check result See 3-4. Verification Items, (1) Service test print, "Service test print sample."


EEPROM information print EEPROM information print - Model name - Destination - ROM version - Ink absorber counter value (ink amount in the ink absorber) - Print information - Error information, etc.

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Note: - If the Stop/Reset button is pressed 14 or more times, the Alarm LED (orange) or Power LED (green / blue) lights steadily without any changes.

<Destination settings>

In the destination settings mode, press the Stop/Reset button the specified number of time(s) according to the destination listed in the table below, and press the ON/OFF button.

Note: - After setting the destination, confirm the model name and destination in service test print or EEPROM information print.

<Ink absorber counter resetting>

Reset the ink absorber counter (to 0%) when the ink absorber is replaced, or when necessary after the logic board is replaced.

1) In the service mode, press the Stop/Reset button 4 times, then press the ON/OFF button. The ink absorber counter value of the EEPROM is reset to 0%.

<Ink absorber counter setting>

Set the ink absorber counter value to a new EEPROM after the logic board is replaced in servicing.

1) Before replacement of the logic board, check the ink absorber counter value in EEPROM information print.

See 3-4. Verification Items, (2) EEPROM information print.

3 times Orange (Alarm) EEPROM initialization The following items are NOT initialized, and the shipment arrival flag is not on: - USB serial number - Destination settings - LF / Eject correction values - Left margin correction value - Record of disabling the function to detect the remaining ink amount - Ink absorber counter value (ink amount in the ink absorber)


Ink absorber counter resetting See "Ink absorber counter resetting" below.

5 times Orange (Alarm) Destination settings Press the Stop/Reset button the specified number of time(s) according to the destination. See "Destination settings" below.


Print head deep cleaning Cleaning of both Black and Color


LF / Eject correction See "LF / Eject correction" below.

11 times Orange (Alarm) Left margin correction Not used in servicing.


Button and LCD test See "Button and LCD test" below.

13 times Orange (Alarm) Ink absorber counter setting See "Ink absorber counter setting" below.

14 times or more MP810: Green (Power) MP960: Blue (Power)

Return to the menu selection

Time(s) LED indication Destination

0 times MP810: Green (Power) MP960: Blue (Power) No change of the destination

1 time Orange (Alarm) Japan

2 times MP810: Green (Power) MP960: Blue (Power) Korea

3 times Orange (Alarm) US, CND, LAM

4 times MP810: Green (Power) MP960: Blue (Power) Europe

5 times Orange (Alarm) Australia

6 times MP810: Green (Power) MP960: Blue (Power) Asia

7 times Orange (Alarm) China

8 times MP810: Green (Power) MP960: Blue (Power) Taiwan

9 times or more Orange (Alarm) Return to the menu selection

1-32

See 3-4. Verification Items, (2) EEPROM information print.

2) In the ink absorber counter setting mode, press the Stop/Reset button 13 times, then press the ON/OFF button.

3) The ink absorber counter value can be set in 10% increments by pressing the Stop/Reset button. Press the Stop/Reset button the appropriate number of time(s) to select the value which is closest to the actual ink absorber counter value.

4) Press the ON/OFF button to set the selected value to the EEPROM. Print EEPROM information to confirm that the value is properly set to the EEPROM.

<LF / Eject correction>

After replacement of the LF roller, eject roller, logic board, or platen unit in repair servicing or in refurbishment operation, perform the adjustment.

Details: Print the LF / Eject correction pattern on a sheet of paper. Select the Pattern No. (0 to 2) in which streaks or lines are the least noticeable, press the Stop/Reset button the same number of time(s) as the selected Pattern No., then press the ON/OFF button. (See the flowchart below.)

1) In the LF /Eject correction mode, press the Stop/Reset button the specified number of time(s) according to the paper to be used in LF / Eject correction listed in the table below, then press the ON/OFF button. (Set a sheet of selected paper in the ASF.)

Note: - Each time the Stop/Reset button is pressed, the Alarm and Power LEDs light alternately, Alarm in orange and Power in green (MP810) or blue (MP960).

- If the Stop/Reset button is NOT pressed, and only the ON/OFF button is pressed, the machine remains in the LF / Eject correction mode. - If the Stop/Reset button is pressed 5 times or more, then the ON/OFF button is pressed, the machine returns to the service mode menu selection.

2) The LF / Eject correction pattern for the selected paper is printed. (LF correction values from 0 to 2, Eject correction values from 0 to 2)

Time(s) Ink absorber counter value to be set (%)

0 times 0%

1 time 10%

2 times 20%

3 times 30%

4 times 40%

5 times 50%

6 times 60%

7 times 70%

8 times 80%

9 times 90%

10 times or more Not valid. Press the ON/OFF button to return to the ink absorber counter setting mode.

Time(s) (L) Paper

1 time HR-101

2 times GF-500, Office Planner

3 times HP BrightWhite

4 times Canon Extra, STEINBEIS

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3) In the printout, select the Pattern No. in which streaks or lines are the least noticeable, press the Stop/Reset button the same number of time(s) as the selected Pattern No., then press the ON/OFF button.

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3-1) LF correction value


- If the Stop/Reset button is pressed 3 times or more, then the ON/OFF button is pressed, the machine returns to the service mode menu selection.

3-2) Eject correction value


- If the Stop/Reset button is pressed 3 times or more, then the ON/OFF button is pressed, the machine returns to the service mode menu selection.

4) The selected LF correction value or Eject correction value is written to the EEPROM. The machine returns to the service mode menu selection after the Eject correction value is written to the EEPROM.

LF / Eject correction flowchart:

Selected pattern number Number of times the Stop/Reset button is pressed (M)

1 1 time

0 0 times

2 2 times

Selected pattern number Number of times the Stop/Reset button is pressed (N)

1 1 time

0 0 times

2 2 times

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<Left margin correction>

Adjust the left margin for duplex printing or printing from the cassette.

1) Duplex printing from the ASF and cassette

In the left margin correction mode, press the Stop/Reset button 1 time, then press the ON/OFF button 1 time. Duplex printing is performed from the ASF and cassette.

Number of times the Stop/Reset button is pressed (L) Operation

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From each paper source (ASF and cassette), 2 sheets of paper are ejected. The first sheet is blank, and the left margin correction pattern is printed on the second sheet.

<Printing sequence>

For detail, see the flowcharts below.

i) A sheet of paper feeds from the ASF, and ejected blank (single-sided printing).

ii) A sheet of paper feeds from the ASF. Nothing is printed on the front side, and the pattern is printed on the back side (duplex printing). iii) A sheet of paper feeds from the cassette, and ejected blank (single-sided printing). iv) A sheet of paper feeds from the cassette. The pattern is printed on both sides of paper (duplex printing).

A total of 4 sheets are ejected.

After this, set the correction value to the EEPROM in the steps below.

2) Selection of the parameter mode for left margin correction

Press the Stop/Reset button the specified number of time(s) according to the parameter mode listed in the table below, then press the ON/OFF button.

Each time the Stop/Reset button is pressed, the Alarm and Power LEDs light alternately, Alarm in orange and Power in green (MP810) or blue (MP960).

3) Setting of the left margin correction value ("+" means to increase the left margin)

Press the Stop/Reset button the specified number of time(s) according to the correction value listed in the table below, then press the ON/OFF button.

After the value is set, the machine returns to the parameter mode selection. Repeat steps 2) and 3) to adjust the left margin in each parameter mode: "back side of paper fed from the ASF," "front side of paper fed from the cassette," and "back side of paper fed from the cassette."

4) After the left margin correction in all the parameter modes is completed, press the Stop/Reset button 4 times or more in the parameter mode selection, then press the ON/OFF button to return to the service mode menu selection.

Left margin correction flowchart:

0 times No operation

1 time Duplex printing from the ASF and cassette

2 times Return to the service mode menu selection (no writing to the EEPROM)

Number of times the Stop/Reset button is pressed (M) Parameter mode

0 times Duplex printing from the ASF and cassette

1 time Back side of paper fed from the ASF

2 times Front side of paper fed from the cassette

3 times Back side of paper fed from the cassette

4 times or more Return to the service mode menu selection (after writing to the EEPROM)

Number of times the Stop/Reset button is pressed (N) Left margin correction value

0 times Return to the parameter mode selection for left margin correction

1 time +1 pitch

2 times +2 pitches

3 times +3 pitches

4 times -1 pitch

5 times -2 pitches

6 times -3 pitches

7 times or more Return to the service mode menu selection (no writing to the EEPROM)

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<Button and LCD test>

Confirm the operation after replacement of the operation panel unit, board, or LCD unit.

1) In the button and LCD test mode, press the Stop/Reset button. The LCD turns blue, waiting for a button to be pressed.

2) Press each button of the operation panel.

3) Only one button should be pressed at one time. If 2 or more buttons are pressed at the same time, only one of them is considered to be pressed, and the other buttons are ignored.

The LCD is divided into 17 segments, representing each button. The color of a segment corresponding to the pressed button changes to red.

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4) Rotate the Easy-Scroll Wheel clockwise and counterclockwise 1 round (24 steps) each, as follows:

4-1) Rotate the Easy-Scroll Wheel clockwise step by step. The LCD is divided into 24 segments, representing each step. The color of a segment corresponding to the step changes from red to green.

If the wheel is rotated counterclockwise before clockwise round completes, the color of segment(s) corresponding to the number of steps the wheel is rotated counterclockwise returns to red.

If the wheel keeps rotated clockwise over 1 round (24 steps), the color of segment(s) corresponding to the extra number of steps returns to red, starting with the "Start" segment in the figure below.

4-2) When the Easy-Scroll Wheel is rotated clockwise 1 round (24 steps), press the OK button. 4-3) Rotate the Easy-Scroll Wheel counterclockwise step by step. The LCD is divided into 24 segments, representing each step. The color of a segment corresponding

to the step changes from green to blue.

If the wheel is rotated clockwise before counterclockwise round completes, the color of segment(s) corresponding to the number of steps the wheel is rotated clockwise returns to green.

If the wheel keeps rotated counterclockwise over 1 round (24 steps), the color of segment(s) corresponding to the extra number of steps returns to green, starting with the "Start" segment in the figure below.

4-4) When the Easy-Scroll Wheel is rotated counterclockwise 1 round (24 steps), press the OK button. The color of all segments turns red.

5) Open the scanning unit (printer cover) to display the color pattern. If there is any step left un-selected (a blue segment remained in step 4) above), even the Stop/Reset button is not accepted.

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Press the ON/OFF button to exit the button and LCD test and return to the service mode menu selection.

6) Adjust the transparent color and LCD flicker, as follows:

6-1) Press the OK button. "OK1" in white is displayed on the black background.

If the result is not good, "NG1" in black is displayed on the white background (transparent color) immediately after "OK1."

6-2) Press the OK button. 6-3) "OK2" in black is displayed on the white background.

If the result is not good, "NG2" in white is displayed on the black background (transparent color) immediately after "OK2."

6-4) Press the OK button. 6-5) The machine enters the LCD flicker adjustment mode. (See the flowchart below.) 6-6) Press the ON/OFF button to return to the service mode menu selection.

Flicker adjustment mode flowchart:

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<Part 1: 3-3. Adjustment / Settings, (5) and (6)>

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3-4. Verification Items

(1) Service test print

<EEPROM information contents>

On the service test print (sample below), confirm the EEPROM information as shown below. (The contents are common to the MP810 and MP960. The sample is for the MP810.)

- Top area:

MP810: Model name

M = x.xx: ROM version

D = xxx.x: Ink absorber counter value (%)

USB (xxxxxx): USB serial number

- Below the boxes of each solid color model:

JPN: Destination

LF = x: LF correction value

- Middle area:

FA=xx xx xx, Temp: Reserved for plant use

AB(C=OK ... M=OK....): Ink system function check result

EJ = x: Eject correction value

<Print check items>

On the service test print (sample below), confirm the following items:

- Check 1, check pattern for top of form accuracy, skewed paper feeding, left margin, and carriage (outermost) accuracy

- Check 2, EEPROM information

- Check 3, check pattern for horizontal dot mis-alignment: Ink shall be ejected from all nozzles.

- Check 4, check pattern for irregular line feeding: There shall be no remarkable streaks or unevenness.

- Check 5, destination

- Check 6, LF correction value (The value selected in the LF correction is printed in cyan)

- Check 7, check pattern for LF correction (the check pattern selected in the LF correction)

- Check 8, check pattern for uneven printing due to carriage movement (9600 dpi mode): There shall be no remarkable unevenness.

- Check 9, check pattern for uneven printing due to carriage movement (1200 dpi mode): There shall be no remarkable unevenness.

- Check 10, check pattern for straight line accuracy: There shall be no remarkable dot mis-alignment on a line.

- Check 12, Eject correction value (The value selected in the Eject correction is printed in magenta)

- Check 13, check pattern for Eject correction (the check pattern selected in the Eject correction)

<Service test sample>


1-43

(2) EEPROM information print

<Print check items>

Print sample:

1: MP810 2: JPN 3: V1.01 4: ST=2006/01/28-18:30 5: LPT=2006/05/01-12:09

6: ER(ER0=1300 ER1=5100) 7: P_ON(S=00009) 8: MSD(002)

9: IF(USB1=1) 10: PC(M=002 R=000 T=001 D=009 C=000)

11: D=020.1

12: TPAGE (iTTL=00162 COPY=00000)

13: CLT(BK=2005/12/18-18:30 CL=2005/12/19-08:47)

14: CH=002 15:CT(PBK=012 BK=011 Y=008 M=015 C=013)[MP810]

15: CT(PBK003 PC=002 BK=005 M=001 C=002 PM=001 Y=000)[MP960]

16: IS(PBK=2 BK=0 Y=2 M=0 C=0)[MP810] 16: IS(PBK=0 PC=0 BK=1 M=1 C=0 PM=1 Y=0)[MP960]

17: A_REG=1 M_REG=0

[MP810]

18:UR (A(BKoe)=000 B(Coe)=000 C(MCoe)=000 D(SCoe)=000

E(Cbi)=000 F(MCbi)=000 G(SCbi)=000 H(SCb-MCfOffOw)=000 I(SCb-MCfOffHo)=000

J(BK-CLPP)=000 K(BKbiPP)=000 L(CbiPP)=000 M(MCbiPP)=000 N(SCbiPP)=000

O(NZctr)=000 P(NZedge)=000 Q(CbiHiReso)=000 R(MCbiHiReso)=000 S(SCbiCHiReso)=000

T(SCb-MCfHiResoOffOw)=000 U(SCb-MCfHiResoOffHo)=000

a(SCf-MCbOffOw)=000 b(SCf-MCbOffHo)=000 c(SCb-CfOffOw)=000 d(SCb-CfOffHo)=000

e(SCf-CbOffOw)=000 f(SCf-CbOffHo)=000 g(SCf-MCbHiResoOffOw)=000 h(SCf-MCbHiResoOffHo)=000

i(SCb-CfHiResoOffOw)=000 j(SCb-CfHiResoOffHo)=000

k(SCf-CbHiResoOffOw)=000 l(SCf-CbHiResoOffHo)=000

[MP960]

18:UR (A(BKoe)=+01 B(C-SC)=-01 C(M-SM)=+01 D(PBKoe)=+01 E(CLbi)=+01 F(SCLbi)=+01

G(BK-CL)=+01 H(BKbiPP)=+01 I(CLbiPP)=+01 J(SCLbiPP)=+01 K(NZedge)=+01 L(CLbiHiReso)=+01

M(SCLbiHiReso)=000

19: CDIN(PB=000 OPB=000) 20: FBTIN=1

21: PAGE(All=00142 PP=00140 HR+MP=00000 PR+SP+SG=00002 GP=00000 PC=00000 EV=00000)

22: UCPAGE(All=00063 PP=00031 HR+MP=00011 PR+SP+SG=00021 GP=00000 PC=00000 EV=00000)

23: BPPAGE(All=00012 BPSP=00000 PC=00000)

24: CDPAGE(All=00000)

25: EDGE=00009 26: L=00008 27: BTPAGE=00000 28: CDR=00001

29: CDRP=(00000, 00000) 30: CDRS=(0000) 31: LF=0 32: EJ=1 33: LM=(ASF_R:00 UT_F:00 UT_R:00)

34: INK_OFF(BK=0 M=0 C=1 Y=1)[MP810] 34: INK_OFF(PBK=0 PC=0 BK=0 M=1 C=1 PM=0 Y=0)[MP960]

35: Head TempBK=28.0 36: Head TempC=26.5 37: Env Temp=24.0

<Direct>

38: LG=01 Japanese 39: CDI=007 40: CDP=002

41: CDD-PR(L=00000 2L=00000 PC=00000 A4=00000)

42: CDD-SP(L=000 2L=00000 PC=00000 A4=00000)

43: CDD-MP(L=000 2L=00000 PC=00000 A4=00000)

44: DCD-PP(L=000 2L=00000 PC=00000 A4=00000)

45: DCD-FPP(L=000 2L=00000 PC=00000 A4=00000)

46: DCD-MPP(L=000 2L=00000 PC=00000 A4=00000)

47: PrnB=00000 48: SC=00000 49: Seal=00000

<Scanner>

1-45

Printed items:

50: SC=00005 51:SCAN_ER(ER0=0000 ER1=0000)

52: SC-dpi(75=00000 150=00000 300=00005 600=00000 1200=00000 2400=00000 4800=00000) [MP810]

52: SC-dpi(100=00000 200=00000 400=00000 800=00000 1600=00000 3200=00000 6400=00000) [MP960]

53: SG(GY=00003 CL=00002) 54: FSC=00000

<Copy>

55: MCASF(PP=00000 SP+PR+GP=00000 OTH=00000)

56: MCUT(PP=00000 SP+PR+GP=00000 OTH=00000)

57: CCASF(PP=00000 HR+MP=00000 PR+SP+SG=00000 GP=00000 PC=00000)

58: CCUT(PP=00000 HR+MP=00000 PR+SP+SG=00000 GP=00000 PC=00000)

1. Model name 2. Destination 3. ROM version 4. Installation date & time (the date & time transferred from a computer when first connected) 5. Last printing date & time

6. Operator call/service call error record (the last 2 errors) 7. Power-on count (soft) 8. Longest period where printing stops

9. Connected I/F (USB2) 10. Purging count (manual/deep cleaning/timer/dot count/ink tank and print head replacement)

11. Ink amount in the main ink absorber (%)

12. Total print pages (total, copy)

13. Cleaning date and time (BK/CL)

14. Print head replacement count 15. Ink tank replacement count (BK/M/C/Y)

16. Ink status (PBK/BK/Y/M/C [MP810], PBK/PC/BK/M/C/PM/Y [MP960])

17. Automatic print head alignment by user, manual print head alignment by user

18. Print head alignment values (iA-U, a-l, [MP810], A-M [MP960])

19. Camera Direct Print-supported device connection record (PB = Canon PictBridge-supported camera, OPB = Other PictBridge-supported camera)

20. Bluetooth-supported device connection record

21. ASF feed pages (total, plain paper, High Resolution Paper & Matte Photo Paper, Photo Paper Pro & Photo Paper Plus Glossy & Photo Paper Plus Semi-gloss, Glossy Photo Paper, postcard, envelope)

22. Cassette feed pages (total)

23. Auto duplex print pages (total, Photo Paper Plus Double Sided, postcard)

24. Camera Direct print pages (total)

25. Borderless print pages 26. 4x6 print pages 27. Bluetooth print pages

31. LF correction value 32. Eject correction value 33. Left margin correction value （ASF_R/UT_F/UT_R)

34. Disabling of the remaining ink amount detection function (BK/M/C/Y [MP810], PBK/ PC/BK/M/C/PM/Y [MP960])

35. Print head temperature (BK) 36. Print head temperature (CL) 37. Internal temperature

<Direct>

38. Language 39. Memory card use count 40. Total Card Direct print pages

41. Card Direct print pages: Photo Paper Pro (4 x 6, 5 x 7, postcard, A4/Letter)

42. Card Direct print pages: Photo Paper Plus Glossy (4 x 6, 5 x 7, postcard, A4/Letter)

43. Card Direct print pages: Matte Photo Paper (4 x 6, 5 x 7, postcard, A4/Letter)

44. Camera Direct print pages: Photo Paper (4 x 6, 5 x 7, postcard, A4/Letter)

45. Camera Direct print pages: Fast Photo Paper (4 x 6, 5 x 7, postcard, A4/Letter)

46. Camera Direct print pages: Matte Photo Paper (4 x 6, 5 x 7, postcard, A4/Letter)

47. Print Beam feed pages 48. Business card and Credit Card size paper feed pages 49. Sticker sheets fed

<Scanner>

50. Total scan count

51. The last 2 errors (the last, the one before the last) (including user errors and copy scan errors. Even if the same errors occur, they are recorded individually.)

52. Scan count by scanning resolution (75 / 150 / 300 / 600 / 1200 / 2400 /4800dpi) [MP810]

52. Scan count by scanning resolution (100 / 200 / 400 / 6800 / 1600 / 2400 /6400 dpi) [MP960]

1-46

53. Scan count by scanning gradation (grayscale, color) 54. Film scanning count

<Copy>

55. Monochrome copy pages fed via the ASF (plain paper, Photo Paper Pro & Photo Paper Plus Glossy & Glossy Photo Paper, other)

56. Monochrome copy pages fed via the cassette (plain paper, Photo Paper Pro & Photo Paper Plus Glossy & Glossy Photo Paper, other)

57. Color copy pages fed via the ASF (plain paper, High Resolution Paper & Matte Photo Paper, Photo Paper Pro & Photo Paper Plus Glossy & Photo Paper Plus Semi-gloss, Glossy Photo Paper, postcard)

58. Color copy pages fed via the cassette (plain paper, High Resolution Paper & Matte Photo Paper, Photo Paper Pro & Photo Paper Plus Glossy & Photo Paper Plus Semi-gloss, Glossy Photo Paper, postcard)

<Part 1: 3-4. Verification Items>

1-47

4. MACHINE TRANSPORTATION

This section describes the procedures for transporting the machine for returning after repair, etc. (Photos for the MP810)

1) In the service mode, press the ON/OFF button to finish the mode, and confirm that the paper lifting plate of the sheet feed unit is raised.

2) Keep the print head and ink tanks installed in the carriage.

See Caution 1 below.

3) Turn off the machine to securely lock the carriage in the home position. (When the machine is turned off, the carriage is automatically locked in place.)

See Caution 2 below.

4) Slide the scanner lock switch to lock the scanner optical unit.

Caution:

(1) If the print head is removed from the machine and left alone by itself, ink (the pigment-based black ink in particular) is likely to dry. For this reason, keep the print head installed in the machine even during transportation.

(2) Securely lock the carriage in the home position, to prevent the carriage from moving and applying stress to the carriage flexible cable, or causing ink leakage, during transportation.

Memo:

If the print head must be removed from the machine and transported alone, attach the protective cap (used when the packing was opened) to the print head (to protect the print head face from damage due to shocks).


<Part 1: 4. MACHINE TRANSPORTATION>

1-48

Part 2 TECHNICAL REFERENCE


1. NEW TECHNOLOGIES

MP810 / MP960:

1) Easy-Scroll Wheel

The operation panel is located at the front center. With the Easy-Scroll Wheel, a menu can be easily selected by rotating the wheel clockwise or counterclockwise and 4 buttons of COPY, SCAN, MEMORY CARD, and PHOTO/FILM which were used in the previous models are now eliminated.

With the HOME button pressed, the initial screen can be displayed any time a user wishes.

In addition, by pressing the NAVI button, instructions on operation and new functions are displayed on the LCD, significantly enhancing usability.

2) High-definition TFT LCD

The high-definition TFT color LCD provides a learer display than one in previous models.

- MP810: 3.0 TFT LCD

- MP960: 3.5 TFT LCD

3) Scanning resolution

With the Canon-made CCD scanner, the scanning resolution has been increased to 4,800 x 4,800 dpi.

4) Double encoder system

Through the double encoder system, both the LF roller and eject roller diameters will be corrected to improve the dot placement accuracy.

In addition, uneven printing at the trailing edge of paper in borderless printing can be prevented at a minimum reduction of print speed, achieving higher throughput than the previous models.

6) Remaining ink amount indication sequence in 2006 products

In previous models, indication of the remaining ink amount differs between the individual ink tank system and the FINE cartridge system.

In the 2006 models, the unified specifications have been adopted.

Major changes from the 2005 models:

- In Direct printing, printing will not be suspended at "Low Ink" indication. (Printing will start without a click by a user at the "Low Ink" message.)

- The remaining ink status will be indicated by the following 4 levels:

Part 2: TECHNICAL REFERENCE TABLE OF CONTENTS

Low: No raw ink is detected by the optical method. (From this point, the remaining ink amount will be determined by the dot count.)

Out: No ink remains according to the dot count. A warning will be displayed to indicate that ink may have run out.

Empty: No raw ink is detected by the optical method, and the dot count value exceeds the threshold of complete exhaustion of ink. A warning will be displayed to indicate that ink has run out. By pressing and holding the Stop/Reset button for 5 seconds or longer, the function to detect the remaining ink amount can be disabled.

Unknown: Raw ink remains, but the dot count value exceeds the threshold of complete exhaustion of ink. By pressing and holding the Stop/Reset button for 5 seconds or longer, the function to detect the remaining ink amount can be disabled.

2-1

The remaining ink amount will be checked at any of the following timings:

- At the end of paper ejection*1

- At the end of print head cleaning - At the end of initialization - At the end of the following operation:

Cover open => Ink tank removal and installation => Cover close

- In duplex printing, at the end of paper ejection after printing on the back side of paper*1

*1: Not every paper ejection. Only after the dot count exceeds the specified value.

2-2

Specific to MP810:

1) Print speed

The new print head (a total of 4,608 nozzles with 3 sizes of ink droplet) and a new process have achieved higher photo print speed (3 sizes of ink droplet available only with a specific media type, size, and print mode).

- 4 x 6 photo (PP-101, standard, borderless)*: Approx. 21 sec.

* Based on Canon standard pattern. Print speed may vary depending on system configuration, interface, software, document complexity, print mode, page coverage, type of paper used and does not take into account data processing time on host computer.

Note: Notations for the Americas should be confirmed with the related marketing section of each sales company in the Americas.

2) Design

A smart design featuring flip-up mechanism in the operation portion (the LCD retractable when not in use), inheriting the MP950 design.

Compared with the previous model, the MP810 body size is reduced by 14 mm in height and 74 mm in depth, realizing more compact body that fits any home use environment.

Round corners of the body fits well in any living space.

Specific to MP960:

1) Design

Elegant-looking housing in silver.

A blue LED is adopted for the Power, Auto Sheet Feeder, and Cassette lamps for higher visibility.

The document cover looks like a flat board separated from the main unit and even like floating in the air, which emphasizes MP960's originality as a flagship model in a more compact body (37 mm lower than the MP950).

<Part 2: 1. NEW TECHNOLOGIES>

2-3

2. CLEANING MODE AND AMOUNT OF INK PURGED

2-1. Cleaning

To prevent printing problems due to bubbles, dust, or ink clogging, print head cleaning is performed before the start of printing (when the cleaning flag is on), except in the following cases:

- Cleaning on arrival: Performed when the scanning unit (printer cover) is closed.

- Manual cleaning / deep cleaning: Performed manually.

<Cleaning mode list>

MP810:

Black: Pigment-based black

Color: Dye-based black, cyan, magenta, yellow


Condition Details

Amountof ink used (g) (in the normal

temperature/humidity environment)

Est. required time (sec.)

(not including the time of opening the

caps)

On arrival of the machine (All in sequence, except that Black only for the 3rd cleaning)

First to third cleaning after shipped from the plant*1. 0.53 (Black) 2.223 (Color)

90 for the 1st and 2nd cleaning (All in sequence) 45 for the 3rd cleaning (Black only)

Dot count cleaning (Black)

When the specified number of dots are printed since the previous Black cleaning.

0.20 (Black) 40 (Black)

Timer cleaning - 0*2 (Black only)

If 24 to 504 hours have elapsed since the previous Black cleaning till the start of the next printing.


Timer cleaning - 1 (Black/Color)

If 504 to 720 hours have elapsed since the previous Black/Color cleaning till the start of the next printing.

0.20 (Black) 0.53 (Color)

40 (Black) 45 (Color)

Timer cleaning - 2 (All in sequence)

If 720 to 1,080 hours have elapsed since the previous Black/Color cleaning till the start of the next printing.


75


If 1,080 to 2,160 hours have elapsed since the previous Black/Color cleaning till the start of the next printing.


80




80


If 4,320 or longer hours have elapsed since the previous Black/Color cleaning till the start of the next printing.


80

At print head replacement (All in sequence)

When the print head is removed and installed. 0.53 (Black) 2.223 (Color)

90

At ink tank replacement*3 (Black/Color/All in sequence)

When an ink tank is replaced (without the print head removal or re-installation)

0.375 (Black) 1.04 (Color)

75 (All in sequence) 40 (Black) 60 (Color)

Manual cleaning (Black/Color/All at the same time)

- Via the operation panel (All at the same time only)- Via the MP driver (Selectable from Black, Color, or All at the same time)


45 (All at the same time) 40 (Black) 45 (Color)

2-4

*1: The counter for the on-arrival cleaning is checked at opening and closing of the scanning unit (the first opening and closing only), before start of printing, at dot-count cleaning (at paper ejection), and at manual cleaning, and the on-arrival cleaning is performed according to the counter value. After each on-arrival cleaning, the counter value is reduced by 1. When the counter value is 3, 2, or 1: On-arrival cleaning is performed. When the counter value is 0: On-arrival cleaning is not performed.

*2: When 24 to 504 hours have elapsed since the previous Black cleaning, timer cleaning - 0 is performed. However, this cleaning will be conducted up to 5 times from the machine installation, and no further timer cleaning - 0 will be performed.

*3: When only the black ink tank is replaced, Black cleaning is performed. One of the color ink tanks is replaced, Color cleaning is performed. Both the black and color ink tanks are replaced, All-in-sequence cleaning is performed.

MP960:

Black: Pigment-based black

Color: Dye-based black, cyan, magenta, yellow, photo cyan, photo magenta

Deep cleaning (Black/Color/All at the same time)

Via the MP driver (Selectable from Black, Color, or All at the same time)

0.375 (Black) 1.04 (Color)


If the print head has not been capped before soft-power-on (All in sequence)

0.375 (Black) 1.04 (Color)

75 (All in sequence)

Condition Details

Amount of ink used (g)

(in the normal temperature/humidity

environment)

Est. required time (sec.)

(not including the time of opening the

caps)

On arrival of the machine (All in sequence, except that Black only for the 3rd cleaning)

First to third cleaning after shipped from the plant*1. 0.53 (Black) 1.156 (Color)

90 for the 1st and 2nd cleaning (All in sequence) 40 for the 3rd cleaning (Black only)

Dot count cleaning (Black)

When the specified number of dots are printed since the previous Black cleaning.


Timer cleaning - 0*2 (Black only)

If 24 to 504 hours have elapsed since the previous Black cleaning till the start of the next printing.


Timer cleaning - 1 (Black/Color)

If 504 to 720 hours have elapsed since the previous Black/Color cleaning till the start of the next printing.

0.195 (Black) 0.496 (Color)

35 (Black) 40 (Color)


If 720 to 1,080 hours have elapsed since the previous Black/Color cleaning till the start of the next printing.


70




75




80


If 4,320 or longer hours have elapsed since the previous Black/Color cleaning till the start of the next printing.


80

At print head replacement (All in sequence)

When the print head is removed and installed. 0.53 (Black) 1.156 (Color)

90

At ink tank replacement*3 (Black/Color/All in sequence)

When an ink tank is replaced (without the print head removal or re-installation)

0.375 (Black) 1.07 (cyan) 1.00 (other colors)

75 (All in sequence) 40 (Black) 60 (Color)

Manual cleaning (Black/Color/All at the

- Via the operation panel (All at the same time only)- Via the MP driver (Selectable from Black, Color,

0.95 (Black) 0.496 (Color)

40 (All at the same time)

2-5

*1: The counter for the on-arrival cleaning is checked at opening and closing of the scanning unit (the first opening and closing only), before start of printing, at dot-count cleaning (at paper ejection), and at manual cleaning, and the on-arrival cleaning is performed according to the counter value. After each on-arrival cleaning, the counter value is reduced by 1.

When the counter value is 3, 2, or 1: On-arrival cleaning is performed.

When the counter value is 0: On-arrival cleaning is not performed.

*2: When 24 to 504 hours have elapsed since the previous Black cleaning, timer cleaning - 0 is performed. However, this cleaning will be conducted up to 5 times from the machine installation, and no further timer cleaning - 0 will be performed.

*3: When only the black ink tank is replaced, Black cleaning is performed. One of the color ink tanks is replaced, Color cleaning is performed. Both the black and color ink tanks are replaced, All-in-sequence cleaning is performed.

2-2. Moisturizing Timer Sequence (MP810 only)

If the scanning unit (printer cover) is opened for a long time, the print head is left uncapped and pre-printing ink ejection is not performed for that duration. After that, ink may not be ejected at start of printing or at pre-printing ink ejection operation.

To prevent the print head nozzles from getting dried, each opening of the scanning unit (printer cover) is counted as well as its duration, and capping or purging is performed according to the counted value to moisturize the nozzles.

During the capping operation, the message is displayed on the monitor indicating machine maintenance is being performed.

The moisturizing timer calculates a total amount of the following:

(1) A period of time the print head moves from the standby position to the print head replacement position. (2) A period of time the print head stays in the print head replacement position. (3) A period of time the print head returns from the print head replacement position to the standby position.

same time) or All at the same time) 35 (Black) 40 (Color)

Deep cleaning (Black/Color/All at the same time)

Via the MP driver (Selectable from Black, Color, or All at the same time)



If the print head has not been capped before soft-power-on (All in sequence)


75 (All in sequence)

Timer counter value Less than 300 sec. 300 sec. or more

Capping time 30 sec. 60 sec.

<Part 2: 2. CLEANING MODE AND AMOUNT OF INK PURGED>

2-6

3. PRINT MODE

3-1. MP810

(1) Normal Color Printing via Computer


Default setting Selectable in the printer driver Main tab Custom settingInk used PigBK: PGI-5BK C: CLI-8C (large droplet) M: CLI-8M (large droplet) C': CLI-8C (middle droplet) M': CLI-8M (middle droplet) Y: CLI-8Y k: CLI-8BK c: CLI-8C (small droplet) m: CLI-8M (small droplet)Print control Bi: Bi-directional Uni: Uni-directional

Paper type ItemMP driver Custom setting

5 Fast

4 3 2 1 Fine

Plain paper Print quality Resolution HxV(dpi) Print control Ink used

Custom PigBK:300x300, C/M/Y:300x300

1 pass, Bi PigBK/C/M/Y

Fast PigBK:300x300, C/M/Y:300x300


Standard PigBK:600x600, C/M/Y:600x1200


High PigBK:600x600,

C/M/Y/c/m:1200x12004 passes, Bi

PigBK/C/M/Y/c/m

Photo Paper Pro (PR-101)

Print quality Resolution HxV(dpi) Print control Ink used

Standard C/M/Y/k:1200x1200 C'/M'/c/m:600x1200

3 (5) passes, Bi* C/M/C'/M'/Y/k/c/m

High C/M/Y/k:1200x1200 C'/M'/c/m:600x1200

7 passes, Bi C/M/C'/M'/Y/k/c/m

Custom C/M/Y/k/C'/M'/c/m:

9600x2400 16 passes, Bi

C/M/C'/M'/Y/k/c/mPhoto Paper Plus Glossy Photo Paper Plus Semi-gloss (PP-101/SG-101)




High C/M/Y/k:1200x1200 C'/M'/c/m:600x1200


Matte Photo Paper (MP-101)


Standard C/M/Y/c/m/k:1200x1200

5 passes, Bi C/M/Y/c/m/k

High C/M/Y/c/m/k:1200x1200


Glossy Photo Paper (GP-401/501)




High C/M/Y/k:1200x1200 C'/M'/c/m:600x1200


Photo Paper Plus Double Sided (PP-101D)




High C/M/Y/k:1200x1200 C'/M'/c/m:600x1200


High Resolution Paper (HR-101)






Envelope Print quality Resolution HxV(dpi) Print control Ink used

Standard PigBK:600x600,

C/M/Y/k:600x1200 2 passes, Bi

PigBK/C/M/Y/k

High PigBK:600x600,

C/M/Y/k/c/m:1200x12004 passes, Bi

PigBK/C/M/Y/k/c/m

T-shirt Transfer (TR-301)


High C/M/Y/k:1200x1200

7 passes, Bi C/M/Y/k

Printable disk (recommended)


Fast C/M/Y/c/m/k:1200x1200






2-7

* 3 passes for 4" x 6", 5 passes for the other sizes

(2) Normal Grayscale Printing via Computer

(3) Borderless Printing via Computer

* 3 passes for 4" x 6", 5 passes for the other sizes

Printable disk (others)








Other photo paper Print quality Resolution HxV(dpi) Print control Ink used




5 Fast

4 3 2 1 Fine


Custom PigBK:300x300

1 pass, Bi PigBK

Fast PigBK:300x300

1 pass, Bi PigBK

Standard PigBK:600x600

1 pass, Bi PigBK

High PigBK:600x600

4 passes, Bi PigBK



2 passes, Uni PigBK

High PigBK:600x600

4 passes, Uni PigBK


5 Fast

4 3 2 1 Fine


Standard C/M/Y/k:600x1200






High C/M/Y/k:1200x1200 C'/M'/c/m:600x1200


Custom C/M/Y/k/C'/M'/c/m:

9600x2400 16 passes, Bi

C/M/C'/M'/Y/k/c/mPhoto Paper Plus Glossy Photo Paper Plus Semi-gloss (PP-101/SG-101)




High C/M/Y/k:1200x1200 C'/M'/c/m:600x1200












High C/M/Y/k:1200x1200 C'/M'/c/m:600x1200






High C/M/Y/k:1200x1200 C'/M'/c/m:600x1200





2-8

(4) Duplex Printing via Computer

(5) Camera Direct or Card Direct Printing


5 Fast

4 3 2 1 Fine


Custom PigBK:300x300, C/M/Y:300x300


Fast PigBK:300x300, C/M/Y:300x300


Standard PigBK:600x600, C/M/Y:600x1200


High PigBK:600x600,


PigBK/C/M/Y/c/m

Plain paper (borderless printing)


Standard C/M/Y/k:600x1200




Standard C/M/Y/k:1200x1200C'/M'/c/m:600x1200


High C/M/Y/k:1200x1200 C'/M'/c/m:600x1200


Paper type ItemQuality setting

Fast Standard High

Plain paper (borderless not supported)



C/M/Y:600x1200 1 pass, Bi

PigBK/C/M/Y

High PigBK:600x600

C/M/Y/c/m:1200x1200 4 passes, Bi

PigBK/C/M/Y/c/m





High C/M/Y/k:1200x1200 C'/M'/c/m:600x1200






High C/M/Y/k:1200x1200 C'/M'/c/m:600x1200








Photo Paper Plus Glossy (PP-101/SG-101)




High C/M/Y/k:1200x1200 C'/M'/c/m:600x1200


Printable disk (recommended) (borderless not supported)




Printable disk (others) (borderless not supported)




2-9

(6) Copying


Fast (Quality 5) Fast (Quality 4) Standard High

Plain paper B&W, single sided (borderless not supported)


Fast PigBK:300x300

1 pass, Bi PigBK


1 pass, Bi PigBK

High PigBK:600x600

4 passes, Bi PigBK

Plain paper B&W, double sided (borderless not supported)


Fast PigBK:300x300 C/M/Y:600x600




PigBK/C/M/Y

High PigBK:600x600


PigBK/C/M/Y/c/m

Plain paper Color, single sided (borderless not supported)






PigBK/C/M/Y

High PigBK:600x600


PigBK/C/M/Y/c/m

Plain paper Color, double sided (borderless not supported)






PigBK/C/M/Y

High PigBK:600x600


PigBK/C/M/Y/c/m

Glossy Photo Paper (GP-401/501) B&W, color, single sided




High C/M/Y/k:1200x1200 C'/M'/c/m:600x1200


Photo Paper Pro (PR-101) B&W, color, single sided




High C/M/Y/k:1200x1200 C'/M'/c/m:600x1200


Matte Photo Paper (MP-101) B&W, color, single sided






Photo Paper Plus Glossy Photo Paper Plus Semi-gloss (PP-101/SG-101) B&W, color, single sided




High C/M/Y/k:1200x1200 C'/M'/c/m:600x1200


Printable disk (recommended) B&W, color, single sided (borderless not supported)




Printable disk (others) B&W, color, single sided (borderless not supported)




2-10

3-2. MP960

(1) Normal Color Printing via Computer

Default setting Selectable in the printer driver Main tab Custom settingInk used PigBK: PGI-5BK

C: CLI-8C (large droplet)M: CLI-8M (large droplet)Y: CLI-8Yk: CLI-8BKPC: CLI-8PC (large droplet)PM: CLI-8PM (large droplet)c: CLI-8C (small droplet)m: CLI-8M (small droplet)pc: CLI-8PC (small droplet)pm: CLI-8PM (small droplet)

Print control Bi: Bi-directionalUni: Uni-directional


5 Fast

4 3 2 1 Fine


Custom PigBK:300x300 C/M/Y:300x300

1 pass, Bi

PigBK/C/M/Y

Fast PigBK:300x300C/M/Y:300x300

1 pass, Bi

PigBK/C/M/Y

Standard PigBK/C/M/Y:600x600

1 (2) passes, Uni (Bi)*1 PigBK/C/M/Y

High PigBK:600x600

C/M/c/m:600x2400 Y:600x1200 6 passes, Bi

PigBK/C/M/Y/c/m


Fast PigBK/Y/C/M:600x600

k:600x1200

1 (2) passes, Uni (Bi)*1 PigBK/C/M/Y/k

Standard PigBK:600x600 C/M:600x2400 Y/k:600x1200

6 passes, Bi PigBK/C/M/Y/k/c/m

High PigBK:600x600 C/M:600x2400 Y/k:600x1200

8 passes, Bi PigBK/C/M/Y/k/c/m

Canon Fine Art Paper "Photo Rag"(FA-PR1)


High Y/k:600x1200

C/M/PC/PM/c/m/pc/pm:600x2400 8 passes, Uni

C/M/c/m/Y/PC/PM/pc/pm/k

Other Fine Art Paper


High Y/k:600x1200

C/M/PC/PM/c/m/pc/pm:600x2400 8 passes, Uni

C/M/c/m/Y/PC/PM/pc/pm/k



Standard Y/k:600x1200

C/M/c/m/PC/PM/pc/pm:600x24005 passes, Bi

C/M/Y/c/m/PC/PM/pc/pm/k

High Y/k:600x1200

C/M/c/m/PC/PM/pc/pm:600x2400 8 passes, Bi


Custom C/M/Y/c/m/PC/PM/ pc/pm/k:9600x2400

16 passes, Bi C/M/Y/c/m/PC/PM/pc/pm/k

Photo Paper Plus Glossy Photo Paper Plus Semi-gloss (PP-101/SG-101)





High Y/k:600x1200






C/M/PC/PM:600x600 7 passes, Bi

C/M/Y/PC/PM/k

High Y/k:600x1200


C/M/Y/PC/PM/k






High Y/k:600x1200








High Y/k:600x1200



High Resolution

Print quality Resolution HxV(dpi)


High Y/k:600x1200

2-11

*1: PigBK in 1-pass uni-directional, colors in 2-pass bi-directional without paper feeding

*2: There are passes without paper feeding.

(2) Normal Grayscale Printing via Computer

Paper (HR-101)

Print control Ink used


C/M/Y/PC/PM/k


C/M/Y/PC/PM/kT-shirt Transfer (TR-301)


High C/M:600x600 Y/k:600x1200


Printable disk (recommended)


Fast Y/k:600x1200


C/M/Y/c/m/k



C/M/Y/c/m/k

High Y/k:600x1200

C/M/PC/PM:600x600 12 passes, Bi C/M/Y/c/m/k

Printable disk (others)


Fast Y/k:600x1200


C/M/Y/c/m/k



C/M/Y/c/m/k

High Y/k:600x1200

C/M/PC/PM:600x600 12 passes, Bi C/M/Y/c/m/k

Other photo paper


High Y/k:600x1200




5 Fast

4 3 2 1 Fine


Custom PigBK:300x300

1 pass, Bi PigBK

Fast PigBK:300x300

1 pass, Bi PigBK


1 pass, Bi PigBK

High PigBK:600x600

5 passes, Bi PigBK


Fast PigBK:600x600

2 passes, Uni PigBK


5 passes, Uni PigBK

High PigBK:600x600

6 passes, Uni PigBK

Canon Fine Art Paper "Photo Rag" (FA-PR1)


High c/m:1200x600

Y/k:1200x1200 12 passes, Uni

c/m/Y/k

Other Fine Art Paper Print quality Resolution HxV(dpi) Print control Ink used

High c/m:1200x600


c/m/Y/k



Standard c/m:1200x600 Y/k:1200x1200 10 passes, Uni

c/m/Y/k

High c/m:1200x600


c/m/Y/k

Custom c/m:1200x600 Y/k:1200x1200 16 passes, Uni

c/m/Y/kPhoto Paper Plus Glossy Photo Paper Plus Semi-gloss (PP-101/SG-101)


Standard c/m:1200x600 Y/k:1200x1200 10 passes, Uni

c/m/Y/k

High c/m:1200x600


c/m/Y/k

2-12

(3) Borderless Printing via Computer

* There are passes without paper feeding.

(4) Duplex Printing via Computer

* PigBK in 1-pass uni-directional, colors in 2-pass bi-directional without paper feeding


5 Fast

4 3 2 1 Fine


Standard k:600x1200

C/M/Y:600x600 2 passes, Uni

C/M/Y/k






High Y/k:600x1200



Custom C/M/Y/c/m/PC/PM/ pc/pm/k:9600x2400

16 passes, Bi* C/M/Y/c/m/PC/PM/pc/pm/k






High Y/k:600x1200







C/M/Y/PC/PM/k

High Y/k:600x1200


C/M/Y/PC/PM/k






High Y/k:600x1200








High Y/k:600x1200




High Y/k:600x1200




5 Fast

4 3 2 1 Fine


Custom PigBK:300x300C/M/Y:600x600

1 pass, Bi

PigBK/C/M/Y


1 pass, Bi

PigBK/C/M/Y


1(2) passes, Uni (Bi)* PigBK/C/M/Y

High PigBK:600x600


PigBK/C/M/Y/c/m



Standard k:600x1200

C/M/Y:600x600 2 passes, Uni

C/M/Y/k






High Y/k:600x1200



2-13

(5) Camera Direct or Card Direct Printing



Fast Standard High





High PigBK:600x600


PigBK/C/M/Y/c/m














High Y/k:600x1200







C/M/Y/PC/PM/k

High Y/k:600x1200


C/M/Y/PC/PM/k






High Y/k:600x1200



Printable disk (recommended) (borderless not supported)




C/M/Y/c/m/k

Printable disk (others) (borderless not supported)


Fast Y/k:600x1200


C/M/Y/c/m/k

2-14

(6) Copying



Fast(quality5) Fast(quality4) Standard High

Plain paper B&W, single sided (borderless not supported)


Fast PigBK:300x300

1 pass, Bi PigBK


1 pass, Bi PigBK

High PigBK:600x600

5 passes, Bi

PigBK

Plain paper B&W, double sided (borderless not supported)




Standard PigBK/C/M/Y/k:600x600


High PigBK:600x600


PigBK/C/M/Y/c/m

Plain paper Color, single sided (borderless not supported)



1 pass, Bi

PigBK/C/M/Y

Standard PigB/C/M/Y/k:600x600


High PigBK:600x600


PigBK/C/M/Y/c/m

Plain paper Color, double sided (borderless not supported)



1 pass, Bi

PigBK/C/M/Y

Standard PigB/C/M/Y/k:600x600


High PigBK:600x600


PigBK/C/M/Y/c/m

Glossy Photo Paper (GP-401/501) B&W, color, single sided





High Y/k:600x1200



Photo Paper Pro (PR-101) B&W, color, single sided





High Y/k:600x1200



Matte Photo Paper (MP-101) B&W, color, single sided




C/M/Y/PC/PM/k

High Y/k:600x1200


C/M/Y/PC/PM/k

Photo Paper Plus Glossy Photo Paper Plus Semi-gloss (PP-101/SG-101) B&W, color, single sided





High Y/k:600x1200



Printable disk (recommended) B&W, color, single sided (borderless not supported)




C/M/Y/c/m/k

Printable disk (others) B&W, color, single sided (borderless not supported)


Fast Y/k:600x1200

C/M/PC/PM:600x6007 passes, Bi

C/M/Y/c/m/k

<Part 2: 3. PRINT MODE>

2-15

4. FAQ (Problems Specific to the MP810 or MP960 and Corrective Actions)


No. * Function Phenomenon Condition Cause Corrective action Possible call or complaint

1 C Paper feeding

Paper feeding problems - Jam - Skewed paper

feeding

- Low temperature and low humidity environment

- Paper feeding from the cassette

- Round-trip postcard

Due to curl of a round-trip postcard in the low temperature and low humidity environment, the paper return tab of the U-turn path opposite to the home position may not completely return to the original position before the postcard is picked up. In this way, the postcard is skewed at the home position side, resulting in skewed paper feeding or jam.

- Eliminate the curl of the round-trip postcard.

- Set the round-trip postcard in the ASF.

- Paper jams. - Paper feeds at an

angle.

2 C Print results

Skewed paper feeding (at the level of +/- 1%)

- Paper feeding from the ASF

- Credit Card size

Since coaxial tolerance between the pinch roller and the LF roller, which determines the paper feed alignment, is 0.2mm, skewed paper feeding can occur. However, according to the field data of current models, the skewness level caused by the coaxial tolerance of 0.2mm is within the criteria of +/- 1%, thus the phenomenon is left as is.

- Align the paper guide to the paper edge tighter than usual.

- Paper feeds at an angle.

- A margin appears on printouts.

3 A Print results

Soiling on the back side of paper (lines or streaks parallel to the paper feed direction)

- After continuous borderless printing of small sized paper (such as 4 x 6), when a larger sized paper (such as A4) is printed.

- With Photo Paper Plus Double Sided or postcards, the phenomenon is likely to be noticeable and to be complained of by users, as printing is performed on both sides of such paper.

In borderless printing, printing is performed to the size slightly larger than the paper size, and ink off the paper is absorbed by the platen's ink absorber. Absorbed ink may attach to the platen rib(s) after several dozen sheets are printed, causing soiling at the leading edge of paper or on the back side of paper.

1. Perform Bottom plate cleaning (from the MP driver) up to 3 times*1.

2. If soiling on the paper still remains after 3 times of Bottom plate cleaning, wipe the platen rib(s) and their surroundings with a cotton swab.

- Paper gets smeared.

- The back side of paper gets smeared.

Soiling on paper in automatic duplex printing (lines or streaks perpendicular to the paper feed direction)

- Automatic duplex printing (Photo Paper Plus Double Sided, postcards, plain paper)

On the rib(s) inside the sheet feed unit used for duplex printing, ink mist may accumulate, smearing paper.

Temporary operational solution: Cancel automatic duplex printing, and manually print each side of paper. Cleaning by user: 1. Perform Bottom

plate cleaning (from the MP

- Paper gets smeared.

- The back side of paper gets smeared.

- Even after Bottom plate cleaning was performed, and the platen ribs

2-16

4 B Print results

driver) up to 3 times*1. 2. If soiling on the

paper still remains after 3 times of Bottom plate cleaning, wipe the platen rib(s) and their surroundings with a cotton swab.

If the phenomenon persists after conducting 1 and 2, servicing is required. Service: Wipe any soiling or dirt off from the sheet feed unit and the bottom case unit ribs*3.

were cleaned with cotton swab, paper gets smeared.

5 C Print results

Scratches on paper

-PP-101D, PP-101, PR-101, SG-101, etc.

-Paper feeding from the cassette

- Paper feeding from the ASF

-Multiple number of sheets loaded

- Scratches on the PF return lever due to paper feeding from the cassette, and duplex printing path.

- When multiple sheets of paper are set, the back side of paper being picked up scratches the front side of paper beneath (especially where the paper feed rollers contact when picking up the paper).

- Change the paper feeding method from the cassette to the auto sheet feeder.

- If automatic duplex printing is performed, cancel it, and, by setting only a single sheet of paper in the auto sheet feeder, manually print each side of paper.

- Set only a single sheet of paper in the auto sheet feeder.

- Paper is scratched.

- Marks appear on printed paper.

6 C Print results

Soiling on paper The machine has been used for a long period of time with the ASF cover closed before printing is performed using the ASF.

Due to ink mist attached to the ASF sub-pick-up rollers. If printing is done from the cassette with the ASF cover closed, ink mist is kept inside the machine, attaching to the ASF sub-pick-up rollers. Since the sub-rollers usually do not contact the paper, ink mist can easily accumulate, especially during printing on small-sized paper which never contacts the sub-rollers.

Clean the ASF sub-rollers (see *4 for details).

7 B Print results

Skewed paper feeding

- SG-101 - Paper feeding from the

ASF - 10 sheets (max.) set in

the ASF

When 10 sheets of paper are set in the ASF, and if they curl significantly, the curled portions of paper get over the cover guide, not being aligned along the guide properly.

- Straighten the paper. - Set 5 or less sheets of

paper in the ASF.

- Paper feeds at an angle.

- A margin appears on printouts.

8 B Operation

Cannot install an ink tank

The print head is not installed properly.

If the print head lock lever is lowered before the print head fits in place, the print head is

Remove and set the print head again. While pushing the print head against the carriage

- An ink tank cannot be installed.

2-17

locked in a wrong position, preventing ink tank installation.

contact with a finger, lower the print head lock lever.

9 A Print results

Uneven color (uneven printing due to line feeding, or at the trailing edge of paper)

- Print head alignment has not been performed properly

- Low temperature and low humidity environment.

- Print head alignment has not been performed properly. (e.g. Automatic print head alignment on arrival has been skipped. On the MP810, it was performed using plain paper.)

- Due to reduction of the friction properties of the eject rollers.

- MP810: Perform Automatic print head alignment using MP-101.

- Perform Manual print head alignment (plain paper usable).

- Perform Bottom plate cleaning.

- Color is uneven on printouts.

- Streaks appear at the bottom of paper.

- Streaks appear on printouts.

- Even after Print head cleaning is performed, color is uneven on printouts.

10 B Print results

Uneven color Print head alignment is not effective to solve the problem.

- Beyond the machine's ability.

- Beyond the product life of the print head or the machine.

- The print head is faulty.

- Try a higher print quality setting (though the print speed will become lower).

Service: - Perform LF / Eject

correction. - Replace the print

head.

- Color is uneven on printouts.

- Streaks appear on printouts.

- Even after Print head alignment is performed, color is uneven on printouts.

11 B Scanning

Stain on a scanned image

- Glossy document - High temperature and

high humidity environment

When a glossy document is strongly pressed against the platen glass, the document sticks to the glass, causing a stain-like spot on the scanned image.

- Do not press the document too strongly against the platen glass.

- Clean the platen glass (eliminate any moisture).

- A stain appears on the scanned or copied image.

12 B Copying

Uneven color on copies

- Plain paper - Standard mode

Copy printing starts before scanning is completed. When the scanner is affected by the machine vibration from printing, color becomes uneven on the printout.

- Select "High" for the copy quality.

- Use specialty paper (paper other than plain paper).

- Scan and save an image to a computer, then print it from the computer.

- Color is uneven on copies.

13 B Scanning / Copying

Cannot scan or copy film

- Film was too overexposed or underexposed.

In film scanning, the machine skipped a frame (since the level of its exposure is outside the range that can be recognized automatically.)

Scan the film via a computer (using ScanGear Advanced mode), save the scanned image to the computer, then print it from the computer.

- Film cannot be scanned.

- Some frames are missing in film copying.

14 B Scanning / Copying

The FAU lamp light passes through the space where no film is attached.

- There is a blank slot in the film guide.

The FAU lamp light comes in through a blank slot, making color hue different.

- MP960: Set the filler sheet to cover the blank slots properly.

- Colors are strange in film scanning.

- Colors are strange in film copying.

2-18

* Occurrence level:

A: The symptom is likely to occur frequently. (Caution required)

B: The symptom may occur under certain conditions, but likeliness is assumed very low in practical usage.

C: The symptom is unlikely to be recognized by the user, and no practical issues are assumed.

*1: Change the paper in each Bottom plate cleaning. The cleaning can end when paper does not get any soiling.

*3: Locations to clean in servicing when soiling on paper in automatic duplex printing persists:

*4: How to make and set the ASF sub-roller cleaning sheet:

1) Fold a sheet of plain paper lengthwise in half.

2) Fold the paper at approx. 60 mm from the end, and fold the folded end in half backward, as shown below.

of scanning the document position and allowance of the print position.

tray. - Replace the inner

cover.

2-19

3) Moisten the folded end portion (indicated by the blue circle in the figure below) using a wipe, and set the paper in the ASF so that the moistened edge of the paper contacts the 2 sub-rollers. Then, fold the other end of the paper along the ASF cover edge to hook the paper to the ASF cover, as shown below.

4) On the machine, select the ASF as the paper source. Select Settings, Maintenance, then Roller cleaning.

5) Ink attached to the sub-rollers will be wiped off by the paper. (Sub-rollers: in the red circles in the bottom left photo)

<Part 2: 4. FAQ>

2-20

Part 3 APPENDIX


3. PIXMA MP810 and MP960 SPECIFICATIONS

<Machine>

Part 3: APPENDIX TABLE OF CONTENTS

Type Desktop serial color inkjet printer

Paper feeding method Auto sheet feed (ASF, cassette, automatic duplex printing )

Resolution 9,600 x 2,400dpi (Max.)

MP810 throughput (target value)

Photo 4 x 6 (PP-101, standard, borderless)*: Approx. 21 sec.



For reference: Max speed (Custom 5) StandardBlack text (plain paper, FINE pattern) 31ppm 14.8ppmColor (plain paper, FINE pattern) 24ppm 11.6ppm

MP960 throughput (target value)

Photo 4 x 6 (PP-101, standard, borderless)*: Approx. 35 sec.



For reference: Max speed (Custom 5) StandardBlack text (plain paper, FINE pattern) 30ppm 15ppmColor (plain paper, FINE pattern) 22ppm 9.8ppm

Printing direction Bi-directional, uni-directional

Print width Max. 203.2mm (216mm in borderless printing)

Interface- Computer: USB 2.0 Hi-Speed, Bluetooth ver. 1.2 (optional) - Camera Direct: PictBridge with a PictBridge-supported digital camera and digital video camera - Mobile phone: IrDA 1.2, Bluetooth ver. 1.2 (optional), both for JPEG files only

ASF stacking capacity Max. 13mm (Approx. 150 sheets of 64g/m2 paper)

ASF paper weight 64 to 105 g/m2, Canon specialty paper 273 g/m2 at the maximum

Cassette stacking capacity Max. 13mm (Approx. 150 sheets of 64g/m2 paper) (Photo Stickers, Fine Art Paper, LGL and Credit Card size not supported)

Cassette paper weight 64 to 105 g/m2

Detection functions

- Opening of scanning unit - Presence of print head / ink tanks - Remaining ink amount (optical / dot count) - Ink tank position - Paper presence - Paper end sensor - Ink amount in the ink absorber - Internal temperature - Pick-up roller - Head-to-paper distance - Paper feed roller position - Eject roller position - Carriage position - Supported camera direct printing device - Presence of memory card - Scanner home position - Opening / Closing of inner cover*1

MP810 acoustic noiseDuring printing: Approx. 33.5dB (A) During copying: Approx. 38 dB (A)Note: Photo Paper Pro, highest print quality setting, paper feeding from the ASF

3-20

<Scanner>

MP960 acoustic noiseDuring printing: Approx. 33dB (A) During copying: Approx. 37.5 dB (A)Note: Photo Paper Pro, highest print quality setting, paper feeding from the ASF

Environmental requirements

During operation Temperature 5C to 35C (41F to 95F)Humidity 10%RH to 90%RH (no condensation)

Non operation Temperature 0C to 40C (32F to 104F)Humidity 5%RH to 95%RH (no condensation)

Power supply

* When copying ISO/JIS-SCID N2 on a sheet of A4 plain paper in the standard mode

Power supply voltage, frequency Power consumption* Standby Power-offMP810: AC 100 to 240V, 50/60Hz Approx. 23W Approx. 1.8W Approx. 0.8WMP960: AC 100 to 240V, 50/60Hz Approx. 24W Approx. 1.7W Approx. 0.9W

External dimensions (with the trays retracted)

MP810: Approx. 470 (W) x 416 (D) x 226 (H)mm MP960: Approx. 471 (W) x 428 (D) x 226 (H)mm

Weight Approx. 12kg, including print head, excluding optional units (both the MP810 and MP960)

MP810 related standards (Machine)

Electromagnetic radiance: VCCI, FCC, IC, CE Mark, Taiwan RPC, C-Tick, CCC (EMC), Korea MIC, Gost-R

Electrical safety: Electrical Appliance and Material Safety Law (DENAN), UL, C-UL, CB Report, CE Mark, GS, Gost-R, FT,

SASO, CCC, SPRING, Korea EK, IRAM (Argentine) Environmental regulations:

RoHS (EU), WEEE (EU), Korea Package Recycle Law, Green Point (Germany), Energy Star, Eco Mark, Law on Promoting Green Purchasing

MP960 related standards (Machine)

Electromagnetic radiance: VCCI, FCC, IC, C-Tick

Electrical safety: Electrical Appliance and Material Safety Law (DENAN), UL, C-UL, CB Report, CE Mark, CCC

Environmental regulations: Energy Star, Eco Mark, Law on Promoting Green Purchasing

Serial number location Machine serial number: On the carriage flexible cable holder (visible when the scanning unit is opened)Scanner serial number: On the right side of the scanner (visible when the scanning unit is opened)

Remaining ink amount detection Available (automatic detection by optical method and dot count)

Print head alignment

Available. - Automatic alignment: Via the operation panel or the MP driver Maintenance tab. Recommended to users on

arrival of the machine. (For the MP810, use 2 sheets of Matte Photo Paper MP-101). - Manual alignment: Via the operation panel or the MP driver Maintenance tab.

Type Flat bed scanner (scanning of a fixed document by a moving scanner head)

Sensor type CCD (Charge Coupled Device)

Optical resolution 4,800 x 4,800 dpi (max.)

Scanning resolution (software interpolation) 19,200 x 19,200 dpi (max.)

Gradation (input / output) Color: 48 bit / 24 bit (RGB each color 16 bit / 8 bit) (48 bit / 48 or 24 bit for film scanning) Grayscale: 48 bit / 8 bit (48 bit / 16 or 8 bit for film scanning)

Document size A4 / Letter (max.)

3-21

<Copy>

<Direct printing>

Copy quality 3 levels (Fast, Standard, High)

Intensity 9 levels (automatic adjustment available)

Enlargement / reduction ratio 25 to 400%

MP810 copy speed

Color document: Approx. 24 sec.

Note: - Document copy speed is based on copying the manuscript "ISO/IEC FCD24712: Newsletter" (digital data printed by offset) using default settings on plain paper. Bk text/Color(CPM) are based on "fast mode" setting using Canon standard pattern on plain paper. Copy speed may vary depending on document complexity, copy mode, page coverage, type of paper used, etc. and does not take into account warming up time.

- Notations for the Americas should be confirmed with the related marketing section of each sales company in the Americas.

For reference: Black text (CPM) 31cpmColor (CPM) 24cpm

MP960 copy speed

Color document: Approx. 43 sec.

Note: - Document copy speed is based on copying the manuscript "ISO/IEC FCD24712: Newsletter" (digital data

printed by offset) using default settings on plain paper. Bk text/Color(CPM) are based on "fast mode" setting using Canon standard pattern on plain paper. Copy speed may vary depending on document complexity, copy mode, page coverage, type of paper used, etc. and does not take into account warming up time.


For reference: Black text (CPM) 30cpmColor (CPM) 22cpm

Document size A4 / Letter (max.)

Enlargement / reduction

Preset ratio: max. (400%) 4x6 -> LTR (212%) 5x7 -> LTR (170%) A5 -> A4 (141%) B5 -> A4 (115%) A4 -> LTR (94%) A4 -> B5 (86%) A4 -> A5 (70%) min. (25%)

Zoom: 25 to 400% (in increments of 1%)

Number of continuous copies Monochrome / color: 1 to 99 copies

Memory card drive Supported memory card

- Compact Flash TYPE I/II (3.3V) - Microdrive - SmartMedia Card (3.3V only, 1MB and 2MB not supported) - Memory Stick, Memory Stick PRO - SD card - MultiMedia Card (ver. 3.31), RS-MMC (ver. 3.31) - xD-Picture Card* - miniSD card* - Memory Stick Duo*, Memory Stick PRO Duo*

* Adapter required

Storage function

Operation Via the machine buttons.

Condition Before changing the settings, the memory card must be removed.

Function Read / Write

Operation panel MP810: 3.0 high-definition color TFT LCD 3-22

MP960: 3.5 high-definition color TFT LCD

Card Direct printing

File format JPEG (DCF, CIFF, Exif 2.2 or prior, JFIF), DPOF compliant

Print quality Standard, High

Image correction function

VIVID, Photo Optimizer PRO, Noise reduction, Face brightener, Image optimizer, Red eye correction

Image adjustment function Brightness, contrast, color hue (skin tones)

Image processing function Not available

Image retrieval function Available (date)

DPOF

- Ver. 1.00 compliant standard printing - Multiple printing - Index printing - Printing of an image the specified number of copies - Printing of the specified image(s) - Printing with the shooting date

Print layout

Single-photo/multi-photo/all-photo printing: 1 photo per page (bordered/borderless, only with borders for plain paper)

Index printing: 80 photos per page: A4, Letter 72 photos per page: 8" x 10" 35 photos per page: 5" x 7" 28 photos per page: Wide size 24 photos per page: 4" x 6" 6 photos per page: Credit Card size

Layout printing: 2, 4, 8 photos per page (bordered/borderless) Half (bordered/borderless, with/without lines) Album (4 photos per page, right/left)

Mix 1/2/3 (for A4/LTR)

Sticker printing: 16 stickers

Information print Date, file number

Throughput

MP810: Approx. 40 sec. (4" x 6" borderless)

Note: - When printing a 6 megapixel image taken by certain Canon digital camera from a memory card on default settings using Photo Paper Plus Glossy without border. Actual print speed may vary depending on image data, print mode, type of paper and type of memory card used.


MP960: Approx. 48 sec. (4" x 6" borderless)

Note: - When printing a 6 megapixel image taken by certain Canon digital camera from a memory card on default settings using Photo Paper Plus Glossy without border. Actual print speed may vary depending on image data, print mode, type of paper and type of memory card used.


Supported digital cameras Digital cameras and digital video cameras supporting PictBridge

Supported paper type

- Default: Selections based on the MP810 / MP960 settings - Photo: Photo Paper Plus Glossy, Glossy Photo Paper - Fast Photo: Photo Paper Pro - Plain paper: A4 plain paper only For details, see 4. PRINT MEDIA SPECIFICATIONS.

Single-photo/multi-photo/all-photo printing: 1 photo per page (bordered/borderless, only with borders for plain paper)

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PictBridge printing

Print layout

Index printing: 80 photos per page: A4, Letter 72 photos per page: 8" x 10" 35 photos per page: 5" x 7" 28 photos per page: Wide size 24 photos per page: 4" x 6" 6 photos per page: Credit Card size

Layout printing: 4 photos per page (bordered, A4 / Letter only)

Sticker printing: 16 stickers (bordered)

Information print Date, file number

Throughput

MP810: Approx. 39 sec. (PP-101 4x6, borderless, standard print quality)

Note: - When printing a 6 megapixel image taken by certain Canon digital camera from PictBridge on default settings using Photo Paper Plus Glossy without border. Actual print speed may vary depending on image data, print mode, type of paper used and device that the printer is connected to.

- Notations for the Americas should be confirmed with the related marketing section of each sales company in the Americas. MP960: Approx. 48 sec. (PP-101 4x6, borderless, standard print quality)

Note: - When printing a 6 megapixel image taken by certain Canon digital camera from PictBridge on default settings using Photo Paper Plus Glossy without border. Actual print speed may vary depending on image data, print mode, type of paper used and device that the printer is connected to.


Print Beam printing

Supported mobile phone

Mobile phone equipped with IrDA 1.2 port, or with Bluetooth 1.2 port (when the optional unit is attached to the machine)

Printable data Image (JPEG only, text printing not possible)

Supported paper See 4. PRINT MEDIA SPECIFICATIONS.

Print layout

- A4/Letter: 1, 2, 4, 8 frames per page, bordered/borderless Mixed 1/2/3

- Photo Stickers: 16 frames per page, bordered

- Other paper: 1, 2, 4, 8 frames per page, bordered/borderless

Printing via Bluetooth communication (optional)

Standard Bluetooth version 1.2

Communication range Good for approx. 10 m in radius (depending on interference between the communication devices, or radio wave conditions)

Used frequency band 2.4GHz

Communication speed Approx. 720kbps

Supported profile BIP, OPP, SPP, HCRP

Supported OS for HCRP

- Windows XP Service Pack 2 or later - Windows XP Service Pack 1 or later:

Microsoft "Support for Bluetooth Wireless Devices" or Toshiba Bluetooth Stack for Windows Ver. 3.00.10 or later has to be installed

- Mac OS X v 10.3.3 or later

Bluetooth unit

External dimensions 18.5 (W) x 47.5 (D) x 8.7 (H)mm, cap attached

Weight Approx. 7g

Power supply voltage 4.4 to 5.25V

Power consumption 500mW (max.)

Operating temperature 5C to 35C (41F to 95F)

Operating humidity 10%RH to 90%RH (no condensation)

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<Print head>

<Ink tanks>

O: Usable

X: Not usable

Note: The ink tanks for the Japanese model are not compatible with those for the other models. Be sure to use the appropriate ink tanks in servicing.

MP810 MP960

Type Single head with 5 removable ink tanks (each color) Single head with 7 removable ink tanks (each color)

Print head

4,608 nozzles in total (- 512 nozzles each for pigment-based black, dye-based

black, and yellow - Three 512 nozzles for dye-based cyan and magenta

respectively)

3,584 nozzles in total (512 nozzles each for pigment-based black, and dye-based black, cyan, magenta, yellow, photo cyan, and photo magenta)

Pigment-based BK: 512 nozzles, 600 dpi, 30 pl

Dye-based BK / Y: 512 nozzles, 1,200 dpi, 5 pl

Dye-based C / M: 512 nozzles, 2,400 dpi, 5 / 2 / 1 pl

Pigment-based BK: 512 nozzles, 600 dpi, 30 pl

Dye-based BK / Y: 512 nozzles, 1,200 dpi, 5 pl

Dye-based C / M / PC / PM: 512 nozzles, 1,200 dpi, 5 / 1 pl

Ink color Pigment-based blackDye-based black, cyan, magenta, yellow

Pigment-based blackDye-based black, cyan, magenta, yellow, photo cyan, photo magenta

Ink tank

Japan: BCI-9BK (pigment-based), BCI-7eBK / C / M / Y (dye-based)

Others: PGI-5BK (pigment-based), CLI-8BK / C / M / Y (dye-based)

Japan: BCI-9BK (pigment-based), BCI-7eBK / C / M / Y / PC / PM (dye-based)

Others: PGI-5BK (pigment-based), CLI-8BK / C / M / Y / PC / PM (dye-based)

Weight (Net) Print head, approx. 58g Print head, approx. 68g

Supply method As a service part (not including ink tanks) As a service part (not including ink tanks)

Part number QY6-0067-000 QY6-0062-000

Model name and destination

Pigment-based ink Dye-based ink

PGI-9BK

BCI-5BK

BCI-7BK

BCI-7eC

BCI-7eM

BCI-7eY

BCI-7ePC

BCI-7ePM

CLI-8BK

CLI-8C

CLI-8M

CKI-8Y

CKI-8PC

CKI-8PM

PIXUS MP810 Japan O X O O O O --- --- X X X X --- ---

PIXMA P810 Others X O X X X X --- --- O O O O --- ---

PIXUS MP960 Japan O X O O O O O O X X X X X X

PIXMA MP960 Others X O X X X X X X O O O O O O

<Part 3: 3. PIXMA MP810 and MP960 SPECIFICATIONS >

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4. PRINT MEDIA SPECIFICATIONS

<Plain paper / Specialty paper>

The following types of paper are recommended:

*1: ASF only for LGL

*2: When A4 or LTR is selected for Paper Size, plain paper is selectable for Paper Type.

*3: When printing on Photo Stickers, DO NOT select borderless printing.

*4: MP960 only

Part 3: APPENDIX TABLE OF CONTENTS

Type Name Size Paper feeding method (auto)

ASF stacking capacity (max.)

Camera Direct

Printing

Card Direct

Printing

Print Beam

Printing

Plain paper 64 to 105 g/m2 A4, B5, LTR, A5, LGL*1, custom

ASF, Cassette 13 mm Yes*2 Yes Yes

Super White Paper SW-101/201 A4, LTR ASF, Cassette 13 mm

High Resolution Paper HR-101 A4, B4, B5, LTR ASF, Cassette Approx. 80 sheets

Glossy Photo Paper GP-401 A4, LTR ASF, Cassette 10 sheets Yes Yes Yes

GP-401 4x6 101.6 x 152.4 mm ASF, Cassette 20 sheets Yes Yes Yes

GP-401 Credit Card

54 x 86 mm ASF 20 sheets Yes Yes

GP-501 A4, LTR ASF, Cassette 10 sheets Yes Yes Yes

GP-501 4x6 101.6 x 152.4 mm ASF, Cassette 20 sheets Yes Yes Yes

Photo Paper Pro PR-101 A4, LTR ASF, Cassette 10 sheets Yes Yes Yes

PR-101 4x6 101.6 x 152.4 mm ASF, Cassette 20 sheets Yes Yes Yes

PR-101 8x10 203 x 254 mm ASF, Cassette 10 sheets Yes Yes Yes

PR-101 Wide 101.6 x 180.6 mm ASF, Cassette 20 sheets Yes Yes Yes

Photo Paper Plus Glossy

PP-101 A4, LTR ASF, Cassette 10 sheets Yes

PP-101 4x6 101.6 x 152.4 mm ASF, Cassette 20 sheets Yes

PP-101 5x7 127 x 178 mm ASF, Cassette 10 sheets Yes

Matte Photo Paper MP-101 A4, LTR ASF, Cassette 10 sheets Yes Yes

MP-101 4x6 101.6 x 152.4 mm ASF, Cassette 20 sheets Yes Yes

Photo Paper Plus Semi-gloss

SG-201 A4, LTR ASF, Cassette 10 sheets Yes

SG-201 4x6 101.6 x 152.4 mm ASF, Cassette 20 sheets Yes

SG-201 8x10 203 x 254mm ASF, Cassette 10 sheets Yes

Photo Paper Plus Double Sided

PP-101D A4, LTR ASF, Cassette 10 sheets

PP-101D 5x7 127 x 178 mm ASF, Cassette 10 sheets

T-shirt transfer TR-301 A4 ASF, Cassette 1 sheet

Photo Stickers PS-101 148 x 100mm ASF 1 sheet Yes*3 Yes Yes

Envelope COM#10 241 x 105 mm ASF / Cassette 10 / 5 sheets

DL-size 220 x 110 mm ASF / Cassette 10 / 5 sheets

Fine Art Paper*4 FA-PR1 A4 ASF 1 sheet

<Part 3: 4. PRINT MEDIA SPECIFICATIONS>

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canon pixma mp810 + mp960 service manual

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