canvas integration guide for mylab - amazon s3...module 3: pair your course you have great...

Updated 07/11/2017

Canvas Integration Guide

For

MyLab

Humanities and Social Science MyLab Anthropology, MyLab Art, MyLab

Communication, MyLab History, MyLab

Music, MyLab Political Science, MyLab

Psychology, MyLab Religion, MyLab Sociology

World Language MyLab French, MyLab Italian, MyLab Spanish

Return to the Table of Contents

TABLE OF CONTENTS

Before You Begin ...................................................................................................... 4

Introduction ......................................................................................................................... 4

Getting Started Checklist ................................................................................................... 4

Module 1: Add the Pearson MyLab & Mastering Link to Course Navigation ...... 6

Module 2: Link your Canvas and Pearson Accounts .............................................. 9

Module 3: Pair Your Course ................................................................................... 12

Create a new MyLab course from the Pearson catalog ....................................................... 12

Copy one of your existing MyLab courses ............................................................................. 16

Copy another instructor’s course ............................................................................................ 21

Module 4: Add MyLab Assignment Links to Canvas ............................................ 25

Adding Component Links to Canvas ...................................................................................... 25

Arranging, Editing, or Deleting Component Links ................................................................ 29

Module 5: Gradebook Set Up and Customization ................................................ 31

Tips for Success ......................................................................................................................... 31

Preparing to Send Grades to Canvas ..................................................................................... 32

Syncing Grades .......................................................................................................................... 34

Adding Grades with Export/Import ........................................................................................ 38

Import Grades into Canvas ...................................................................................................... 40

Canvas Gradebook Customization .................................................................................. 42

Module 6: Student & Teaching Assistant Access .................................................. 43

How do students register for their MyLab & Mastering course? ....................................... 43

Temporary Access to Full Access ............................................................................................ 47


Your Access Has Not Yet Expired - Click the Link in the Pearson Email........................ 47

Your Access Has Not Yet Expired – Open Your MyLab and Navigate to “My Courses”

................................................................................................................................................. 49

Your Access Has Expired - Go into Your Canvas Course and Open MyLab and

Mastering. .............................................................................................................................. 51

Teaching Assistant Access ........................................................................................................ 54

Module 7: Troubleshooting .................................................................................... 56

View Common Troubleshooting Issues ................................................................................. 56

Contact 24/7 Pearson Support ................................................................................................ 56

Delete the Course Association ................................................................................................ 57

Unlink Your Canvas account from Your Pearson Account .................................................. 60

Appendix A: Course Pairing when using Course Groups (Coordinator/Member

Courses) ................................................................................................................... 61

Scenario A: Do you coordinate the Canvas content as well as the MyLab content? ....... 63

Scenario B: Are you a Section Instructor who would like to make a Member course by

copying a Coordinator Canvas course template? ................................................................. 69

Scenario C: Are you a Course Coordinator who is responsible for coordinating the

MyLab content only? ................................................................................................................. 78

Scenario D: Are you a Section Instructor who would like to make a Member course by

copying a Coordinator MyLab course? ................................................................................... 83


Before You Begin

Introduction

Hello and welcome! Pearson MyLab is available for integration with Canvas. Instructors and

students link their Canvas and Pearson accounts to enable single sign-on to MyLab from

within their Canvas courses. Students can spend more time learning and less time

managing their course access.

As an instructor, you can create direct links to your MyLab assignments, and automatically

sync MyLab grades to Canvas.

Follow the steps in this guide to set up your MyLab/Canvas integration!

Getting Started Checklist

Before you can integrate your Canvas course with Pearson MyLab:

Make sure that your school’s Canvas Administrator has installed the MyLab &

Mastering for Canvas app. The app must be installed before moving forward

with setting up your course(s).

You will need your username and password for Canvas. If you do not have a

Canvas account yet, please speak with your school’s Canvas Administrator.

If you are an Educator, Course Coordinator, or Section Instructor who has

previously linked a Canvas STUDENT account to a Pearson MyLab course, you

will need a NEW Canvas account, and it must be an Educator/Teacher account.

You will also need a username and password for your Pearson account. If you do

not have a Pearson Account, please speak with your Pearson Sales

Representative.

o Educators who are pairing their Canvas courses to a Pearson MyLab need

a Pearson educator account.

o Section Instructors whose MyLab courses have been paired for them

through Canvas by a course coordinator will enroll in the MyLab with a

Section Instructor access code, and should have a Pearson Section

Instructor or full Educator account, or will create a Section Instructor

account when enrolling in the course as a Section Instructor.

o Teaching Assistants (TAs) whose MyLab courses have been paired for

them through Canvas will enroll in the MyLab with a Student access code,


and should have a Pearson Student account, or will create a Student

account when enrolling in the course as a TA.

If you need help when integrating MyLab with Canvas, our Customer Support

knowledge base is full of helpful articles on Canvas integration. From that site,

you can also start a live chat or receive assistance by phone 24 hours a day.

Note: If you’ve used a Pearson MyLab course before, you may remember that

you needed to give students your Course ID to enable them to enroll. When

you integrate with Canvas, you will no longer do this. Students do not need your

Course ID to enroll in your MyLab course when integrated with Canvas. Click

here for a student handout on enrolling in your integrated MyLab course.

If students try to register through www.pearson.com/mylab or a specific MyLab website

(e.g. www.pearson.com/mylab/psychology ) they will receive an error message that the

Course ID they entered is for a Canvas-linked course, and they must register through

Canvas.

You are ready to get started!

https://support.pearson.com/getsupport/s/search/All/Home/canvas

https://media.pearsoncmg.com/long/CEPM.selfpaced/FDOCs/Student_Getting_Started_Handout_MyLabMastering_Canvas.pdf

https://media.pearsoncmg.com/long/CEPM.selfpaced/FDOCs/Student_Getting_Started_Handout_MyLabMastering_Canvas.pdf

http://www.pearson.com/mylab

http://www.pearson.com/mylab/psychology


Module 1: Add the Pearson MyLab & Mastering Link to

Course Navigation

The first step to integrate your Canvas course with a Pearson MyLab is to add the Pearson

MyLab and Mastering link to the navigation menu of your Canvas course.

Once added, you will use this menu button to link your Canvas and Pearson accounts for

single sign-on, and select a Pearson MyLab to pair with your Canvas course.

Step-by-Step Instructions

Enter your Canvas Course. In the left hand navigation

bar, click on Settings.


On the Settings page, click the Navigation tab at the top of this screen.

Scroll down to MyLab and

Mastering under the Drag

items here to hide them

from students.


Drag MyLab and Mastering

into the course navigation

list, drop it where you’d like

it to reside in your

navigation, and click Save.

Click MyLab and Mastering in the navigation and you will

be able to proceed with linking your accounts and/or

pairing your Canvas course with a MyLab product.


Module 2: Link your Canvas and Pearson Accounts

If you have not integrated a Pearson course with Canvas before, you will need to link your

accounts. You will only need to do this once! After linking your accounts, you can integrate

other Pearson courses with Canvas without linking accounts again. (If you have previously

linked your accounts, skip to Module 3.)


Select MyLab and Mastering in the course navigation menu.

Select Authorize in the message box where Pearson is requesting access to your

account.

The Pearson page will now open. Select Get Started to link your account and pair

Canvas with a MyLab course.


The End-User License Agreement and Privacy Policy will appear. Click I Accept to

continue.


The Link Accounts page appears. Enter in your Pearson Username and Password and

click Sign In.

Tip: If you cannot remember your Pearson username or password, please use the Forgot

your username or password? link rather than creating a new account. If you don’t have

an instructor account, contact your Pearson sales rep.

Congratulations! – Your accounts are now linked! You will not need to sign in to your

Pearson account again through Canvas. You are now ready to integrate your Pearson

course. Click Get Started, and move to Step 3 to pair your Canvas course with a

Pearson MyLab.


Module 3: Pair Your Course

You have great flexibility when integrating a Pearson MyLab with your Canvas course. In

this section we will explore creating a standard course. If you need to set up a course group

that is comprised of Coordinator and Member courses, please see the Appendix.

You can:

Create a brand new MyLab course from the Pearson catalog

Copy one of your own existing MyLab courses

Copy another instructor’s MyLab course (if it’s been made available for copy)

Important: You can’t pair a Canvas course with a MyLab that already exists in

your Pearson account. For example, if you have created and customized a MyLab

you cannot pair that exact course with Canvas. However you can make a COPY of that

course during the pairing process, so that it contains your customizations.

Create a new MyLab course from the Pearson catalog


From your Canvas course navigation, click MyLab and Mastering.

Select Get Started. (If you have just linked your accounts and have clicked Get

Started, you will be taken automatically to the screen in Step 3.) A new “Create a

Course” browser tab opens.

Start in your Canvas course

Pair your Canvas course to a course from the Pearson

catalog


In the “Choose from catalog” Search field, enter an author’s name, title of your book,

ISBN, or a discipline (e.g., Math), and select enter or the search icon.

Important: If you are creating a MyLab World Languages course, you must

search using the following term: MLL@20!3

Carefully locate your MyLab in the search results. There may be different editions of

your textbook listed, or the same materials with different release-dates listed. Choose

the Select button next to the proper materials.


You will now fill in your course information.

Leave the default Course Type set to “Student-use Course”. Fill in the Course Name and

indicate if you would like other instructors to be able to copy your course. Enter Course

Dates. Then select Create Course.

You’re done! Your course is being created and will be ready to go shortly.


Note: It takes time for the course to set up. You can close this tab and return to

the Canvas tab. If you try to open the paired MyLab course before it’s finished

processing, you’ll receive a “course1” error message.

Once the course is ready, you will receive an email alerting you that it is now available and

ready for use. You should receive the email within an hour, but please be aware that it can

take a few hours depending on server traffic.

If you do not receive your email within a few hours, please check your junk or spam filter as

the email might have gotten stuck in the filter. You don’t have to stay signed in to Canvas

during this process.

Once your MyLab course is created, select MyLab and Mastering in your Canvas course

navigation and Open MyLab & Mastering to open and manage your MyLab course.


Copy one of your existing MyLab courses

Copying one of your existing MyLab courses is extremely useful if you’ve taught with a

Pearson MyLab and Mastering course before, and now find you’re teaching the same

course again but would like to integrate with Canvas or if you’re teaching multiple sections

of the same course. Copying a course that’s already in your Pearson account will make an

exact copy of that course, but with an empty student roster. You may need to adjust dates

on your assignments, but all of your assignments and settings will be copied over.

Sometimes there is a misconception that you can pair your Canvas course with a MyLab

course that you’ve already created. In other words, you’ve set up your course in your

Pearson account and now you want to pair it – this can’t be done. However you CAN make

a copy of this course so that you don’t have to start from scratch. In your Pearson account,

on the My Courses page, you would see two courses after pairing: your original course, and

a copy of it that will have a Linked Materials icon next to your course ID.


Pair your Canvas course to a copy of a

MyLab course you already have in your

Pearson account



In the Canvas course navigation, select MyLab and Mastering.




From “Copy existing course,” choose Select from My Existing Course List (or you can

simply enter the Course ID if you prefer).


Search existing courses to choose the course you want to copy. Then click Select.






That’s it! Your course is being created and will be ready to go shortly.











Once your MyLab course is created, select MyLab and Mastering in your Canvas

course navigation and Open MyLab & Mastering to open and manage your MyLab

course.


Copy another instructor’s course

You can pair your Canvas course with a copy of another instructor’s MyLab course, if that

instructor has made the course available for copy in the MyLab course details, and has

shared the Course ID with you. This is especially helpful if you are a new instructor, and

someone has taught with the Pearson MyLab course before, or if you want to ensure

consistency across sections, and yet have independent courses.


In the Canvas course navigation, select MyLab and Mastering.





Pair your Canvas course to a copy of a

MyLab course created by another instructor


In the new window, enter your colleague’s Course ID and enter, or select the search

icon.

When the course appears, choose Select.











Once your MyLab course is created, select MyLab and Mastering in your Canvas

course navigation and Open MyLab & Mastering to open and manage your MyLab

course.


Module 4: Add MyLab Assignment Links to Canvas

After you complete the initial course setup, you can add links to your MyLab & Mastering

course components from within Canvas. A component is a part of the MyLab course, for

example, the page where students can access the MyLab course home, all of their

homework assignments, the study plan, or results.

Adding component links through Canvas Modules can help your students find your MyLab

content more easily.

Adding Component Links to Canvas


1. Enter your Canvas course.

2. Click Modules in your Canvas navigation.


3. On the Modules page, click + Module.

4. An Add Module box will appear. Name your module, but do not select the

check boxes. Click Add Module.

5. A title bar has now been created for the module. Click on the + icon.


6. The “Add Item to (name of module)” box will appear; in this case “Add Item

to MyLab Assignments”. From the drop down box, choose External Tool.

7. Select the component that you want to appear in the module (for example,

All Assignments, Study Plan, or Calendar). The URL is automatically entered

for you; do not change it. Keep or change the Page Name as needed. Then

click Add Item.


8. (Optional) You can add additional component links to an existing module.

a) Click the add icon in the module's title bar.

b) Select the component that you want to add to the module.

c) Click the Add Item button.

9. Repeat these steps as needed to add more modules.

When finished, make sure to Publish your modules so that students can see them in

the course. Draft State allows content in Modules to exist in an unpublished (draft)

state. Unpublished modules are invisible to students. Click the cloud icon to publish.


Arranging, Editing, or Deleting Component Links

You can manage the look of your modules and component links once you’ve added them

to the Modules page.


1. To change the order of modules, click the gear icon next to a module and select

Move To. You will be able place the module in relation to other modules on the

page. Moving a module moves any component links with it.

2. To Edit or Delete a module, click the gear icon and choose to Edit or

Delete. Keep in mind that deleting a module will also delete any component

links you had added to it.

If you choose to edit the module, the Edit Module Settings Box will appear,

allowing you to change the name of the module. Once you have made your

changes, click Update Module.


If you choose to delete the module, a warning box will appear asking if you are sure

you want to delete this module. Click OK to proceed.

3. To Increase Indent, Edit, Move or Remove any component links from a

module, click the gear icon next to the component link, and select from the

list. You can also reorder component links by hovering over the left edge of a

component link and dragging it to the desired spot.


Module 5: Gradebook Set Up and Customization

There are two ways to bring grades from a MyLab course gradebook into the Canvas gradebook:

Synchronize grades: This is a one-way process that can be set to work automatically

or upon your command. It brings raw grades from your MyLab course's gradebook

into Canvas.

Export/Import grades: You can export the Pearson gradebook information to a .csv

file and import that file into the Grade Center.

Tips for Success

There are several important tips that you will want to make note of before getting started:

You need to choose either sync or export/import to avoid duplicate columns

in the Grade Center.

You control which items sync and when – either automatically, or upon your

command.

Calculated and Total columns can be selected to synchronize to Canvas, but are not

set to transfer by default. Note: When synchronizing calculated and total columns,

individual items included in these calculations will be double counted if those

individual items are also transferred to your Canvas gradebook.

Grade columns hidden from students in the MyLab gradebook can be included in

grade sync, but only the column itself will transfer; no scores will transfer until the

MyLab gradebook column is unhidden and another sync is completed.

Grade sync transfers raw scores from your MyLab and Modified Mastering

gradebook; Percentages do not sync.

Pearson items that are scored with non-numerical grades do not sync.

Assignments with randomized questions with different point values will not transfer

correctly into Canvas. Grade transfer cannot account for individual students who

have different points possible for a single assignment. If a randomized activity is

assigned, it is important to ensure that questions have the same point values.


Preparing to Send Grades to Canvas

Grade Sync is the recommended method of getting grades from your Pearson MyLab

course into Canvas. Assignments and student grades can be synced from your MyLab

course to the Canvas gradebook at your discretion.

All individual grade columns for assigned and “shown” activities are automatically set to

synchronize to Canvas, but you can add grade columns, such as calculated or total columns

you created, since those are not set by default to transfer. You do not need to deselect

MyLab grade columns to limit what is transferred into Canvas as this process is more

efficiently handled during the sync process on the Canvas side (detailed in the Sync Grades

section).

Important: When synchronizing calculated and total columns, individual items

included in these calculations will be double counted in the Canvas grade

calculations if those individual items are also transferred to the Canvas

Gradebook.


1. Click MyLab and Mastering in the left hand navigation bar of your Canvas course.

2: Click the link for MyLab Course Home.


3. Navigate to the Instructor Gradebook: Instructor Tools>Gradebook

4. Choose the column that you would like to add to Canvas sync. Click the three dots for

that column and choose Synchronize with LMS.


Important: Grade columns hidden from students in the MyLab gradebook can be

included in grade sync, but only the column itself will transfer; no scores will

transfer until the MyLab gradebook column is unhidden and another sync is

completed.

Important: Only columns with numeric data can be synchronized to the Canvas

gradebook. You do not have the option to synchronize columns with text-based

entries.

Syncing Grades

When you’re ready to sync grades, follow these steps. Please make sure the MyLab and

Mastering page’s Grade Sync tab contains all of the MyLab assignments you wish to sync

with Canvas prior to students beginning those assignments. If you choose to sync Overall

MyLab score, you may need to refresh the Grade Sync page to see only that item listed.


From the Canvas course navigation, select MyLab and Mastering.


On the Grade Sync tab, turn on Automatic Grade Sync if you want MyLab scores to

come into Canvas Grades automatically, without you needing to prompt the action. This

is the best option to “set it and forget it.” If you want scores to sync to Canvas only when

you specify, leave this setting off.

Important: Grades go through a queue process, so it can take some time

between when individual grades are submitted and when they update in

Canvas.


Now select items to sync. Check All or specific assignments. Items may appear out of

order. If you are having trouble locating particular assignments in the list, use the

arrows to sort the list alphabetically.

Select Sync Grades Now to sync the grades – this will create grade columns in your

Canvas Grades even if students have not completed any MyLab assignments yet.


Once Canvas has finished syncing the grades you will receive an “Items synced”

message. Go to the Canvas Grades to see the synced items (and grades if students have

already completed assignments.) Grades go through a queue process, so it can take

some time between when individual grades are submitted and when they update in

Canvas.

Even if you choose to sync MyLab scores automatically, you can initiate a grade sync

anytime you want by selecting Sync Grades Now on the Grade Sync tab. For example, if

you want to change an assignment's name, points possible, or grades, make the change in

the MyLab course, then choose Sync Grades Now to update the Canvas Grades and

Assignments pages.


Adding Grades with Export/Import

This method can be used in place of (not in conjunction with) grade sync if you prefer to

manage what scores will transfer to Canvas by importing a .csv file instead of the grade

sync method. There may be times you need to export and import a column that is not

included in the grade sync process (i.e. a student starts an assignment you deselected for

grade sync, but later wish to include). Please note that this is the exception not the rule.

The following steps lead you through the process to export grades from your MyLab course

to later be used to import into your Canvas course.


1. Click MyLab and Mastering in the left hand navigation bar of your Canvas course.

2: Click the link for MyLab Course Home.


3. Navigate to the Instructor Gradebook: Instructor Tools>Gradebook

4. Locate the Export drop down at the bottom of the gradebook and choose All Grades

and Canvas format. Click Download.

5. Click on the file name from the pop up displayed to download the file.

Important: Grades are downloaded as a .csv file. If you rename the file, be sure

to keep the .csv extension. Do not delete Student, ID, SIS User ID, SIS Login ID, or

Section columns. However, if there are grade columns you do not wish to import

into your Canvas course, delete those columns now.


Import Grades into Canvas

Once you have exported the grades from your MyLab course, you can import them into

your Canvas Gradebook.


1. Click Grades in the left hand navigation bar of your Canvas course.

2. Click Import in the upper right of your Grades page.

3. Click Choose File from the pop up box, open the .csv file previously exported from your

MyLab course, and click on Upload Data.


If the file contains any mismatched data or errors, Canvas displays them and

provides options to remap or ignore.

If any student’s name varies between Pearson and Canvas accounts, you will be

asked to match the name. Match the student by clicking the drop-down arrow, and

select the proper student. You will be prompted to do this each time you import

scores.

You will need to need to create a new assignment for each of the gradebook items

you’re importing. In the message area, “You uploaded some assignments that don't

appear to be in your gradebook before now. Please tell me if it is a new assignment,

or if it represents an existing assignment,” select A New Assignment from the drop-

down list and add the point value (see point value from the MyLab under

Assignment in question detail).

4. Click Continue. The assignments and scores are added to the Gradebook.

5. Click Save Changes to save the imported data.

6. You may repeat the import process as many times as you like during the term. If you

import an assignment which has been imported previously, if there are no changes to


scores or student completions, you will not be prompted to create the Canvas assignment

again, and it will not create a duplicate column.

Any new assignments will require matching mismatched students, and creating new

Canvas assignments and adding points possible as outlined in Steps 3-5.

Canvas Gradebook Customization

When importing or syncing grades from your MyLab course to Canvas, you may find

that Canvas gradebook options or customizations are either unavailable in the Pearson

gradebook or ignored in the import or sync process. However, you can still implement

and/or customize these options in your Canvas gradebook. Common examples include:

Display grades as percentages

Change an item name

Create categories in the gradebook

Create total grade columns

Create weighted total score columns

Drop the lowest score(s)

Reference the Canvas Community for assistance with these options or to further customize

your Canvas Gradebook or ask your campus Canvas Administrator.


Module 6: Student & Teaching Assistant Access

Now that you have set up your course, you are ready for students and teaching assistants

to enroll. Your students and teaching assistants will also link their Canvas and Pearson

accounts, or create a Pearson student account during registration and enrollment.

Printable Registration Instructions are found by signing into www.pearson.com/mylab.

1. Find your paired Canvas course (look for the link icon), and select the

Details gear on the course card.

2. Click Get Registration Instructions.

How do students register for their MyLab & Mastering course?

These are the basic steps your students take to link their accounts and register for the

MyLab or Modified Mastering course.




1. From the Canvas course navigation, students select MyLab and Mastering.

2. Then they select Open MyLab and Mastering or the link to Course Home in the

Student Links area.

3. The first time students access their MyLab course through Canvas, they are prompted

to agree to Pearson’s End-User License Agreement and Privacy Policy.


4. On the next screen, students will be asked to either sign in with a Pearson student

account, or create a new Pearson student account.

Important: Students should use the “Forgot your username or password?” tool

before they create a new account. Creating multiple Pearson accounts can create

confusion in the future.

5. After signing in or creating a new student account, the student payment options

appear.


Students can choose to:

Purchase access with a credit card

Redeem a MyLab access code that they already purchased

Request 14-day temporary access if they are waiting on financial aid.

After this one-time process, students can launch their MyLab course materials. After linking

their accounts, students will not be prompted to sign in to MyLab & Mastering again from

within Canvas.

Additionally, students may be directed HERE for getting started and support questions.

As an instructor, click HERE to access PPTs, handouts, and videos to assist with the first day

of class.

http://www.pearsonmylabandmastering.com/northamerica/students/get-registered-lms/index.html

http://www.pearsonmylabandmastering.com/northamerica/educators/support/canvas.html


Important! Students do not need a MyLab Course ID during registration. If

they are asked for one, they are not registering correctly. Make sure they first log

in to Canvas and then access the Pearson course, as described in the following procedure.

Do not hide the MyLab and Mastering navigation button from students. It gives them

access to all Pearson student support tools including Help and Diagnostics.

If you plan to sync grades from the MyLab gradebook into the Canvas Grade Center,

make sure that all students complete the registration process that links their Canvas and

Pearson accounts.

Temporary Access to Full Access

Some of your students may have opted for 14-days of temporary access during the

registration process while they wait for financial aid. Here are instructions for purchasing

access or redeeming an access code once. They can upgrade to full access before or after

their temporary access expires.

There are three methods students can use to change their temporary to full access. Please

select the appropriate situation below to see the steps students will follow to gain full

access: (Sharable link for students found HERE)

Your Access Has Not Yet Expired - Click the Link in the Pearson Email

Your Access Has Not Yet Expired - Go into Your Course and to the Courses

Section of Your MyLab

Your Access Has Expired - Go into Your Course and Click the Link to Your

MyLab

Your Access Has Not Yet Expired - Click the Link in the Pearson Email

https://support.pearson.com/getsupport/s/article/MyLab-Mastering-for-Learning-Management-Systems-Change-from-Temporary-to-Full-MyLab-Access


1. Before your access expires, click on the link in the email you received confirming

your temporary access.

2. Sign in with your Pearson account.

Important! Use the same Pearson username and password you used when you

set up the temporary account. DO NOT create a new Pearson account.


3. You can now purchase permanent access to your MyLab.

Your Access Has Not Yet Expired – Open Your MyLab and Navigate to “My Courses”

1. Before your access expires, from your Canvas course navigation, select MyLab and

Mastering.


2. Select Open MyLab and Mastering or the link to Course Home in the Student Links

area.

3. Select My Courses from the main menu in your course.


4. Select Upgrade access in the temporary access alert message for the course.

5. Purchase permanent access to your MyLab course.

Your Access Has Expired - Go into Your Canvas Course and Open MyLab and

Mastering.


1. From the Canvas course navigation, select MyLab and Mastering.

2. Select Open MyLab and Mastering or the link to Course Home in the Student

Links area.


3. Sign in with your Pearson account.

Important! Use the same Pearson username and password you used when you set

up the temporary account. DO NOT create a new Pearson account.

4. Select an option for payment. Once you have purchased access you will have full

access to the course.


Teaching Assistant Access

If you have a teaching assistant helping you teach your integrated MyLab course he or she

will enroll as a student in the course, and then you will promote their access to Teaching

Assistant through the MyLab course roster.

Your TA will need these three things:

A Canvas account

The Canvas course already paired with your Pearson MyLab course

A complimentary Pearson student access code from you that you obtain from your

Pearson representative.

Click here for step-by-step instructions you can provide your TA when you give out the

student access code required to register.

Once the TA has registered and enrolled in the MyLab course through Canvas, you will

need to promote to TA privileges through the MyLab roster.


From your Canvas navigation menu select MyLab & Mastering.

Select the Open MyLab and Mastering.

In your MyLab course, navigate to the Instructor Tools, and click Roster/Course

Details . Next to the Teaching Assistant’s name, click Student in the Role column


In the new window change the

Student’s role to Teaching Assistant,

then click “x” to close the window.

Click Save to save the student’s new role as TA.


Module 7: Troubleshooting

This module was developed by consulting with the Pearson Support team and identifying

frequently asked questions.

View Common Troubleshooting Issues

See MyLab & Mastering Help for Canvas for a list of common issues and advice on

troubleshooting them.

Contact 24/7 Pearson Support

If you need assistance with linking or working in a Pearson MyLab course and cannot find

the information you need in the Help, contact Pearson Support by phone or chat, 24/7.

Please disable pop-ups in your browser to Chat with a Pearson Support agent.

http://help.pearsoncmg.com/mylabmastering/canvas/instructor/en/Content/troubleshoot_login_get_started.htm

http://help.pearsoncmg.com/mylabmastering/canvas/instructor/en/index.html

https://support.pearson.com/getsupport/s/


Delete the Course Association

You may decide to delete the pairing between a Canvas and MyLab course. Typically, this

occurs when students have access codes for one course, but you paired a different course.

For example, the students might have access codes for a fifth edition textbook, but the

pairing is to a course using the fourth edition text. You might also need to delete the

pairing if you accidentally created or copied the wrong MyLab or Modified Mastering

course. Note: you cannot delete the course association of a paired Coordinator course if it

already has member sections tied to it.

When you delete the pairing:

The MyLab or Modified Mastering course is permanently deleted. Any

customizations you made to the course are lost.

The MyLab or Modified Mastering course's paired components are removed

from the Pearson Tools page. However, you must remove any links that you

added to the course content.

If any students are enrolled in the paired MyLab or Modified Mastering course,

when you unpair the course all their work and grades in that course are lost.

When you pair the Canvas course with a different MyLab or Modified Mastering

course, the grade items from the original course remain but are not updated in

future syncs. These grade items are included in the list of items to sync, which

may result in duplicate items.

After you unpair the courses, you can pair the Canvas course to another MyLab course.

Your students must enter the Canvas course, click the MyLab & Mastering course link, and

enroll in the new MyLab or Modified Mastering course.

If you pair the same MyLab or Modified Mastering course materials, students who

already redeemed their access codes or paid with a credit card automatically gain

access, although they may be asked to sign in first. Students must use the same

Pearson username and password that they used to sign in to the first course.

If you pair a different MyLab or Modified Mastering course materials, the enrollment

process prompts students for additional payment. To ensure that they don't have to

pay for the re-enrollment, contact your Pearson sales representative and request

replacement access codes that match the course materials for these students.

http://www.pearsonhighered.com/educator/replocator/


Step-by-Step

Export any grade items that you need from the original MyLab course you are unpairing

from the Canvas course.

Note: These grades cannot be imported into your new MyLab or Modified Mastering

course. Instead, you must manually change the grades in the new course.

If applicable, advise students that you are unpairing and deleting the MyLab or

Modified Mastering course.

Enter the Canvas course.

From the MyLab and Mastering page, select the Help & Support tab and choose Get

Diagnostics.

Scroll to the Course Information section of the Diagnostics and select Delete MyLab &

Mastering course and association with Canvas Course.

http://help.pearsoncmg.com/mylabmastering/canvas/instructor/en/Content/export_grades.htm


Read the “Delete MyLab & Mastering Course Association” warning. Select Yes, delete

course association if you wish to proceed. Note: student results in the MyLab course

will be deleted because the MyLab course will be deleted, but if you synced any MyLab

scores to Canvas Grades, those grade columns will not be deleted automatically.

A Course Association Deleted message appears. If you will pair your Canvas course with

another MyLab course be sure to delete MyLab grades from your Canvas course,

otherwise your gradebook may contain duplicate grades after student work in the new

course is completed.


To create another link to the same product using the same or different MyLab or Modified

Mastering course materials, follow the procedures in initial course pairing in Module 3.

Unlink Your Canvas account from Your Pearson Account

Unlinking your accounts requires contacting Pearson Support, so should be done only

when absolutely necessary.

Notes on Unlinking Accounts:

You will no longer be able to access your MyLab courses from Canvas.

ALL of your linked MyLab courses are impacted. You'll be prompted to link

accounts from each course.

If your students unlink accounts, grades will no longer sync.

If your students unlink accounts, it impacts all of their courses. So if students

are enrolled in other instructors’ linked courses, their grades won't sync for the

other courses either.

https://support.pearson.com/getsupport


Appendix A: Course Pairing when using Course Groups

(Coordinator/Member Courses)

Coordinator courses are most common in the World Language disciplines. Often, a Course

Coordinator will create a Coordinator course template to save time and promote

consistency for faculty and adjuncts. Faculty and adjuncts join these coordinator courses as

Members, or Section Instructors.

Important! Although a Course Coordinator can create a Coordinator course as a

template, changes made to the Coordinator (parent) course do not flow to the

Member (child) courses. It is important to make as many customizations as

desired to the Coordinator course before creating the member courses.

Read the options below to determine your scenario. Then click on the Scenario link for

step-by-step instructions on your Canvas integration.

Integration Option Quick link to Instructions

Teaching Scenario

Are you a Course Coordinator

who is responsible for the

Canvas content as well as the

MyLab content?

Scenario A

This option gives the Course Coordinator

maximum control and access to the

Canvas course and the MyLab content

as it is presented to the students.

Or, are you a Section

Instructor who will be

making a copy from

the above Canvas +

MyLab Coordinator

course?

Scenario B

This option provides the Section

Instructor with a full template for the

course—including the Canvas and

MyLab content.

Are you a Course Coordinator

who is responsible for

coordinating the MyLab

content only?

Scenario C

This option gives the Course Coordinator

maximum control and access to MyLab

content presented to students on the

MyLab side only. The Section Instructor

has maximum control of the content

presented to students in the Canvas

side.


Or, are you a Section

Instructor who will be

making a copy of the

MyLab content from

the above Coordinator

course?

Scenario D

This option gives the Section Instructor

control of the course within the MyLab

and Canvas. The Course Coordinator

creates the course, but the Section

Instructors copy the course. The

coordinator will not have access to the

copied courses, but does have reporting

capability, such as student activity or

exam frequency analysis, from the

MyLab.

Important: If you are using a Humanities or Social Science MyLab course, you will

have to use the following search term in order to create a Coordinator course:

hss_coordinator

Important: If you are using a World Languages MyLab course, you will have to

use the following search term in order to create a Coordinator course: MLL@20!3


Scenario A: Do you coordinate the Canvas content as well as the MyLab content?

Important: Changes made to the Canvas Master course after copies are created

will not affect the Canvas portion of copied courses as they are independent of

the Canvas master course after this process.

1. Your Campus Canvas

Administrator enrolls you as the

instructor in a Canvas course shell

that will become the Canvas

Master course.

1. Your Campus Canvas Administrator enrolls you as the

instructor in a Canvas course shell that will become the Canvas Master

course.

2. You log in and link your Canvas and Pearson account if this is your first

time integrating

3. You pair the Canvas Master course with a new MyLab Coordinator

Course or a copy of an existing MyLab course as a “Coordinator Course for

Instructor Use Only”.

4. You set up and customize the MyLab Coordinator Course that will

be copied by Section Instructors.

5. You customize the Canvas Master course. Your Campus Canvas

Administrator will copy to create your Section Instructors’ Canvas

course shells.

6. Your Campus Canvas Administrator copies the “paired” Canvas Master

course to create the needed number of sections and enrolls the

appropriate Section Instructor as the instructor in each respective course,

including the sections (if any) you are teaching.

7. You provide your Section Instructors the Coordinator Course ID

and direct them to Scenario B for step-by-step instructions to pair their

respective Canvas sections.

8. Section Instructors log in to Canvas courses and pair with a copy of the

Coordinator course template.


You have two options to pair your Canvas Master course to a MyLab Coordinator course.

Click on your preferred option for step-by-step instructions.

Create a NEW Coordinator course

Create a copy of an existing MyLab course

To create a NEW Coordinator course:



hss_coordinator


use the following search term in order to create a Coordinator course:

MLL@20!3. Make sure that the MyLanguageLab course begins with

COORDINATOR.


1. Sign into www.pearson.com/mylab and create your Coordinator course.

2. Once you have located your course, click on the Select Coordinator Course button.

2. You log in and link your Canvas

and Pearson account if this is your

first time integrating.

3. You pair the Canvas Master course

with a new MyLab Coordinator

Course or a copy of an existing

MyLab course as a “Coordinator

Course for Instructor Use Only”.



3. Now fill in your course information. Please fill in the title of your course and if you

would like the ability (for you or others) to copy your course. Then click Create

Course.


To create a copy of an existing MyLab course

Note: Pearson MyLabs receive small enhancements and bi-annual updates to

improve the user experience. In order to benefit from the updates and


enhancements, you would need to download a fresh MyLab course. If you have any

questions, please refer to your local rep.



2. Copy a MyLab & Mastering Coordinator course you already have in your Pearson

account. Choose the course you wish to copy from your list of courses.

3. Now fill in your course information. Make sure to click the Coordinator Course

button. Then please fill in the title of your course and if you would like the ability (for

you or others) to copy your course. Then click Create Course.




Now go into the MyLab and personalize the course by logging into

www.pearson.com/mylab.

Important: Changes made to the Canvas Master course after copies are created

will not affect the Canvas portion of copied courses as they are independent of

the Canvas master course after this process.

Before you ask your Campus Canvas Administrator to copy Canvas course shells for your

Section Instructors, you will need to set up and personalize the Canvas Master course. See

Module 4 and Module 5 for information to personalize the course and set up the

gradebook portion.

4. You set up and customize the

MyLab Coordinator Course that

will be copied by Section

Instructors.

5. You customize the Canvas Master

course. Your Campus Canvas

Administrator will copy to create

your Section Instructors’ Canvas

course shells.

6. Your Campus Canvas

Administrator copies the

“paired” Canvas Master

course to create the needed

number of sections and

enrolls the appropriate

Section Instructor as the

instructor in each

respective course, including

the sections (if any) you are

teaching.



7. You provide your Section

Instructors the Coordinator

Course ID and direct them to

Scenario B for step-by-step

instructions to pair their

respective Canvas sections.

8. Section Instructors log in to

Canvas courses and pair with a

copy of the Coordinator course

template.


Scenario B: Are you a Section Instructor who would like to make a Member course

by copying a Coordinator Canvas course template?

1. Your MyLab Course Coordinator creates a MyLab course template you will copy.

2. Your MyLab Course Coordinator creates a Canvas Master course that your campus Canvas Administrator will copy to create your Canvas course shells.

3. Your campus Canvas Administrator copies the Canvas Master course created by the Course Coordinator to create your Canvas course shells and enrolls you as the teacher.

4. You link your Canvas and Pearson account if this is your first time integrating.

5. You pair your Canvas courses with a copy of the Course Coordinator’s MyLab template (you will need the MyLab Coordinator Course ID provided by your Course Coordinator).

6. Once confirmation is received that your course is available for use, reference modules 4 and 5 for additional information about your course.


1. Your MyLab Course Coordinator

creates a MyLab course template

you will copy.

2. Your MyLab Course Coordinator

creates a Canvas Master course

that your campus Canvas

Administrator will copy to create

your Canvas course shells.

3. Your campus Canvas

Administrator copies the

Canvas Master course created

by the Course Coordinator to

create your Canvas course

shells and enrolls you as the

teacher. (Note: Changes made

to the Canvas Master course

after your copy is created will

not affect the Canvas portion

of your course as it is

independent of the Canvas

master course after this

process.)



1) Log into the Canvas course your campus Canvas Administrator copied for

you.

2) Click MyLab and Mastering in the Canvas course navigation. If this is your

first time integrating with a Pearson product follow the next steps. If not,

skip to the next blue box

3) Now the MyLab and Modified Mastering page will appear. Click Get

Started.

4. You link your Canvas and Pearson

account if this is your first time

integrating.


4) Read and accept the End-User License Agreement and Privacy Policy.

5) Sign in with your Pearson educator account.


Tip: If you cannot remember your Pearson username or password, please use the

Forgot your username or password? link rather than creating a new account. If

you don’t have an instructor account, contact your Pearson sales rep.

6) Congratulations! – Your Canvas instructor credentials are now linked with your

Pearson credentials. This is a one-time process; you will not need to sign in to

Pearson MyLab & Mastering again when you access the site through Canvas, or

if you pair any other Pearson courses through Canvas.


*Before you begin, you will need the MyLab Coordinator course ID from you

Course Coordinator and your Pearson MyLab and Mastering login information.

1) Click MyLab and Mastering in the Canvas course navigation.


Started.

5. You pair your Canvas courses with

a copy of the Course Coordinator’s

MyLab template (you will need

the MyLab Coordinator Course ID

provided by your Course

Coordinator).


3) On the next page enter in the course ID that you received from your

coordinator and click the to search

4) On the results page, click Select to choose your course


5) Now fill in your course information. Choose Member Section Course for

Student Enrollment as the course type (this is the setting that will connect your

course section to the department course group), enter the title (name) of your

course, if you would like the ability for other instructors to copy your course,

check the box, enter the end-date for your course (do NOT change the start

date no matter when your course starts or you won’t be able to access the

course until that date), and then click Create Course.



Note: It takes time for the course to set up. Once the course is ready, you

will receive an email alerting you that it is now available and ready to for

use. You should receive the email within an hour, but please be aware that

it can take up to 24 hours depending on server traffic. If you do not receive

your email within 24 hours, please check your junk or spam filter as the

email might have gotten stuck in the filter. You don’t have to stay signed

into Canvas during this process.

6. Once confirmation is received that

your course is available for use,

reference modules 4 and 5 for

additional information about your

course.


Scenario C: Are you a Course Coordinator who is responsible for coordinating the

MyLab content only?

1. Log into MyLab and create the coordinator course

2. Set up and customize the MyLab Coordinator Course that will be copied by

Section Instructors.

3. Ask your Canvas Administrator to create a Canvas member course for each

Section Instructor. The Canvas Administrator should then enroll each Section Instructor in the appropriate

Canvas course. (If you are teaching any member sections this term, the admin

should make your member sections also).

4. Provide the Course ID of your Coordinator course to your member

Section Instructors. Your member section instructors should have Pearson Educator

Accounts set up already.

5. Direct the Section Instructors to Sceanario D for step-by-step instructions to pair thier respective Canvas Sections


You have two options to create MyLab Coordinator course. Click on your preferred option

for step-by-step instructions.

Create a NEW Coordinator course

Create a copy of an existing MyLab course

To create a NEW Coordinator course:



hss_coordinator


use the following search term in order to create a Coordinator course:

MLL@20!3. Make sure that the MyLanguageLab course begins with

COORDINATOR.



5. Once you have located your course, click on the Select Coordinator Course button.

1. Log into MyLab and create the

coordinator course



6. Now fill in your course information. Please fill in the title of your course and if you

would like the ability (for you or others) to copy your course. Then click Create

Course.


To create a copy of an existing MyLab course

Note: Pearson MyLabs receive small enhancements and bi-annual updates to

improve the user experience. In order to benefit from the updates and


enhancements, you would need to download a fresh MyLab course. If you have any

questions, please refer to your local rep.



5. Copy a MyLab & Mastering Coordinator course you already have in your Pearson

account. Choose the course you wish to copy from your list of courses.

6. Now fill in your course information. Make sure to click the Coordinator Course

button. Then please fill in the title of your course and if you would like the ability (for

you or others) to copy your course. Then click Create Course.




Important! Although a Course Coordinator can create a Coordinator course as a

template, changes made to the Coordinator (parent) course do not flow to the

Member (child) courses. It is important to make as many customizations as desired

to the Coordinator course before allowing your instructors to copy this course.

Note: You will NEVER share this Course ID with students. When you pair the

course with Canvas, the system is told which course is being used.

2. Set up and customize the MyLab

Coordinator Course that will be copied by

Section Instructors.

3. Ask your Canvas Administrator to

create a Canvas member course for

each Section Instructor. The Canvas

Administrator should then enroll each

Section Instructor in the appropriate

Canvas course. (If you are teaching any

member sections this term, the admin

should make your member sections

also).

4. Provide the Course ID of your

Coordinator course to your member

Section Instructors. Your member section

instructors should have Pearson

Educator Accounts set up already.


Scenario D: Are you a Section Instructor who would like to make a Member course by

copying a Coordinator MyLab course?

1. Your MyLab Coordinator creates a MyLab course

template that you will copy.

2. Your campus Canvas Administrator creates Canvas

course shells and enrolls you as the teacher.

3. You link your Canvas and Pearson account if this is your

first time integrating.

4. You pair your Canvas courses with a copy of the

Coordinator’s MyLab template (you will need the MyLab

Coordinator Course ID provided by your Coordinator).

5. Once confirmation is received that your course is

available for use, follow modules 4-7 in this guide for

more information.

5. Direct the Section Instructors to

Scenario D for step-by-step instructions

to pair their respective Canvas Sections



1) Log into the Canvas course your campus Canvas Administrator copied for

you.

2) Click MyLab and Mastering in the Canvas course navigation. If this is your

first time integrating with a Pearson product follow the next steps. If not,

skip to the next blue box

1. Your MyLab Coordinator creates a

MyLab course template that you

will copy.

2. Your campus Canvas

Administrator creates Canvas

course shells and enrolls you as

the teacher.

3. You link your Canvas and Pearson

account if this is your first time

integrating.



Started.

4) Read and accept the End-User License Agreement and Privacy Policy.


5) Sign in with your Pearson educator account.

Tip: If you cannot remember your Pearson username or password, please use the

Forgot your username or password? link rather than creating a new account. If

you don’t have an instructor account, contact your Pearson sales rep.


6) Congratulations! – Your Canvas instructor credentials are now linked with your

Pearson credentials. This is a one-time process; you will not need to sign in to

Pearson MyLab & Mastering again when you access the site through Canvas, or

if you pair any other Pearson courses through Canvas.


*Before you begin, you will need the MyLab Coordinator course ID from you

Course Coordinator and your Pearson MyLab and Mastering login information.

4. You pair your Canvas courses with

a copy of the Coordinator’s MyLab

template (you will need the MyLab

Coordinator Course ID provided by

your Coordinator).


1) Click MyLab and Mastering in the Canvas course navigation.


Started.

3) On the next page enter in the course ID that you received from your

coordinator and click the to search


4) On the results page, click Select to choose your course

5) Now fill in your course information. Choose Member Section Course for

Student Enrollment as the course type (this is the setting that will connect your

course section to the department course group), enter the title (name) of your

course, if you would like the ability for other instructors to copy your course,

check the box, enter the end-date for your course (do NOT change the start

date no matter when your course starts or you won’t be able to access the

course until that date), and then click Create Course.



Note: It takes time for the course to set up. Once the course is ready, you

will receive an email alerting you that it is now available and ready to for

use. You should receive the email within an hour, but please be aware that

it can take up to 24 hours depending on server traffic. If you do not receive

your email within 24 hours, please check your junk or spam filter as the

email might have gotten stuck in the filter. You don’t have to stay signed

into Canvas during this process.

5. Once confirmation is received that

your course is available for use,

follow modules 4 and 5 in this

guide for more information.

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