cape verde - islandhopping
TRANSCRIPT
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Cape VerdeTen Unique Islands - West Africa
November 2012 - October 2013
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INRODUCION
Experiencehe Cape Verde Islands As the largest independent specialist tour
operator to Cape Verde we first visited
the islands 19 years ago and were involved
in the first direct flight from the UK.
Our aim has always been to provide a
knowledgeable, honest and open service
so that we can be certain we’re helping
you find the perfect holiday and the perfecthotel to suit you.
Honest and inormative brochure We’re passionate believers in portraying a destination
in the most honest way possible, which is why this
brochure has been put together by those who know and
respect the Cape Verde islands and everything they stand
or. The archipelago is a genuinely breathtaking place,
with its diverse allure rom sandy beaches and warm seas
through dramatic island interiors with their precipitous
rice terraces to bustling cultural centres such as Praia
and Mindelo. Tourism here is still relatively new, and or
that reason there is inormation that every holidaymaker
should be aware o beore making a decision as to
whether Cape Verde is right or them – some o which
may not be mentioned by other tour operators.
In some towns there is development work and the
landscapes on some islands are barren to the point
o desolation! You may also nd the riendly, cajoling
nature o some o the street sellers takes some time to
get used to, but in our experience a smile and rm ‘n
goes a long way. That said, we do believe that i gues
are well prepared or what to expect then they are
more likely to enjoy their holiday.
Sta with rst hand experienceBeing a specialist tour operator, we pride ourselves o
our knowledge, attention to detail and our customer
needs and requirements. Thereore when you arebooking your holiday with us you can be sure that ou
sta are giving you the best choices available and the
most up-to-date inormation. When our sta visit Ca
Verde, they write personal reviews o each hotel the
stay in which are then published on our website on t
individual hotel pages. You will also nd some o our
customers’ opinions on each o the hotel pages in th
brochure.
Our resort team We have our own assigned representatives on each
island that live on the islands year round, along with
assistance rom our specially selected partner and agen
Barracuda Tours, who have oces throughout the isla
with English speaking representatives. Together they
will always be on hand to make sure your holiday goe
smoothly and to deal with any issues you might have.
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What we oer • Holidays to 6 o the 10 islands o Cape Verde
• A wide choice o hotels rom 2½ to 5 . Please see page 8 or more
details on our classications
• Hotels on bed & breakast, bon appetit, hal board, ull board
and all-inclusive basis
• A choice o exciting island hopping itineraries including a new tall ship
(see pages 27–29)
• Tailor-made itineraries or any island and hotel combination, subject to
internal fights
• Service rom our local representative on each island
• A comprehensive website with essential inormation on the islands, fights
and accommodation
More online at CapeVerde.co.uk Visit our comprehensive website where you can book securely online 24
hours a day and view more in-depth inormation on the individual islandsand all o our accommodation – including maps, hints and tips, sta and
press reviews, online chat acility, photo galleries and videos. You can also
see our latest destination news and stay in touch or share your experiences
with our various online communities.
The Serenity serviceThe Cape Verde Experience is part o Serenity
Holidays, an independent, ully bonded tour operator
which prides itsel on the quality o its holidays and the
personal service provided to customers.
• 25 years’ experience o providing holidays to West Arica
• In-depth knowledge o the destinations
• Knowledgeable English speaking representatives
• Loyalty discounts or repeat customers
• 5* AITO sustainable tourism status
• Widest choice o fight options to the islands rom 4 UK airports
INRODUCIO
A Personal Experience
25YEARS
EXPERIENCEWES AFRICA
For anyone looking for guaranteedtropical sunshine, miles of unspoiled
white-sand beaches and a low-key, laid-back family
experience, Cape Verde is a fantastic option; like
discovering the missing link between the Canaries and
the Caribbean... “No stress”, we were told several times,
is the Cape Verde motto, and the package offered by
our hotel delivered on that promise. We’d never been on
an all-inclusive family holiday before, but after a week,
we were converts... In Cape Verde, we got a proper,relaxing break, with all the convenience and ease of a
package holiday, but without any of the crowds.
RACY MACLEOD
Te Independent
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INRODUCION
CAPE VERDE
ISLANDS
WE
BRAZIL
SE
TH
ATLANTIC
OCEAN
SAL REI
Boa Vis
PRAIA
Santiago Maio
VILA DOMAIO
0
0
20 kilometers10
10 20 miles
Santa Maria
ESPAR
Sal
CAPE VERDE ISLANDS
São Nicolau
SÃO FILIPE
Fogo
Brava
NOVA SINTRA
Ribeira Grande
Pombas
PORTO NOVO
Santo Antão
MINDELO
São Vicente
Santa Luzia VILA DA RIBEIRA
BRAVA
ATLANTIC OCEAN
Fly from:Gatwick Manchester Birmingham
Fly from:Gatwick Manchester BirminghamGlasgow
What to expectHard to beat as an all round holiday destinationThe Cape Verde islands are a crescent shaped archipelago
500km west of Senegal in the Atlantic Ocean. They enjoy
their own diverse culture, strong sense of history and
identity that has been widely influenced by Africa, Portugal
and Brazil, yet remains unique to Cape Verde.
This diversity is only multiplied by the act that each individual island is also
so dierent rom its neighbours – dierent in people and history, dierent in
landscape, dierent in levels o development and even in dialect. It all adds
up to an incredibly alive destination, raw and emerging or sure, but with
tropical climate and enough beauty and beguiling charm or even the mo
jaded o travellers.
The short fights (around 6 hours), the small time dierence and the rien
people all add to the appeal – not to mention that the islands are still low
key enough to eel like a bit o a discovery.
The ten islands all oer something dierent, and whilst it’s true that most
holidaymakers come to Cape Verde to simply relax in the sunshine it doe
6 For more advice or to book call the experts on 0845 330 2046
INRODUCION
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INRODUCIO
pay to explore, as there’s so much variety on oer. You’ll nd excellent
hotels and beaches; sun and sur on Sal and Boa Vista; an active volcano on
Fogo where they produce their own wine o notable quality; the genuinely
breathtaking interior o Santo Antão with its rice terraces clinging to crags
and precipices, the history o Santiago and the throb o music in the cultural
centre o Mindelo on São Vicente. Something or everyone!
Flying is the most practical way o travelling rom island to island however it
should be noted that TACV (Cabo Verde Airlines), who provide the island’s
internal fights, can and do change schedules and fights are sometimes
delayed, cancelled or even depart early, though this has improved a good
deal in recent years. For this reason we may recommend an overnight stay
on Sal or Boa Vista or one night prior to, or ollowing an international fight.
The smaller islands are more dicult to visit due to inrequent fights but our
team will be happy to advise what itineraries are possible. There is a regular
erry service that operates between São Vicente and Santo Antão. For more
inormation on the smaller islands such as São Nicolau, Brava, Maio and
Santa Luzia please visit our website CapeVerde.co.uk .
With its mixture o sun, excellent beaches and geographical, cultural and
historical interest, the Cape Verde islands are hard to beat as an all round
holiday destination.
Tourism - the actsIt is vital to remember that tourism is still very much in its inancy in Cape
Verde and health and saety as well as service levels in hotels and restaurants
do not always compare avourably to hotels in more established destinations.
There is poverty and you may encounter locals trying to sell you paintings
and handicrats. Despite being o-putting at times, the sellers are quite
harmless and are very ew and ar between. There is ongoing development
on the islands, which can range rom single villas to huge complexes and
during your visit you are likely to see and hear some building work. I there
is building work taking place either in, or next to your chosen hotel, we will
advise you i we eel it will aect your holiday.
A bit o backgroundGiven the position o the Cape Verde islands – 500km rom the coast
o West Arica – it’s not surprising that they remained uninhabited until
Portuguese traders populated them in the 15th century. The islands
became an outpost o the Portuguese empire and a stop on trading and
slaving routes across the Atlantic, including visi ts by Sir Francis Drake in the
1580s. As such the islands do have a unique culture, part West Arican, part
Portuguese with a splash o Brazilian, and the people are ercely proud o
their heritage – both on a national and individual island level.
CurrencyThe currency in Cape Verde is Escudo expressed as $ or CV Esc beore
the amount which can only be obtained on the islands. There is a xed
exchange rate o $110 to 1 Euro and as Euros are also generally accepted
we recommend that you take Euros in place o Sterling. Travellers chequ
can be changed on some islands but the commission rates are high.
Visa and Mastercard are accepted, and all other cards ie. Switch and
Maestro are not. Please do not rely soley on ATM machines.
Contact your Local ravel Agent or book at CapeVerde.co.uk
INRODUCIO
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ISLAND HOPPING
For those who want to explore more than one o the Cape Verde islands we have put
together a selection o one and two week island hopping itineraries, taking in up to fve o
the islands.
With our extensive knowledge we can also tailor-make an itinerary or you according to your island and hotel
preerences. Please call our team on 0845 330 2046 who will be happy to assist. The island hopping itineraries
on these pages have been designed to allow you to get the very most out o the islands during a typical holiday
duration. Our 7 night Santiago & the Island o Fire tour includes excursions, whilst our 14 night itineraries have nopre-planned tours, leaving you to add trips where you wish and explore each island at your own pace.
Island hoppingFrom lunar landscapes to lush green valleys
Santiago & the Island of Fire Island Discovery
Relax or a couple o days on the beautiul beaches o Sal beore
journeying on to the diverse island o Santiago. Explore the market,
trek through the lush green mountainous interior or laze by the pool.
In the evening the capital, Praia, comes to lie with live music in the bars
and restaurants which open until the early hours. On Fogo visit the
active volcanic craters surrounded by a lunar landscape and o course,
sample the local wine.
Santiago, the largest island in the archipelago oers everything rom
bustling markets and vibrant nightlie to hiking trails through spectacular
scenery. There is plenty o time to explore São Vicente, which is home
to the cultural capital Mindelo and also the gateway to the stunning
island o Santo Antão. In contrast, Boa Vista and Sal are renowned or
having the most beautiul beaches in the archipelago and oer a variety
o watersports including kite or windsurng and diving.
Included: Full day island tour on Santiago and a ull day excursion to the volcanic crater on Fogo.
Hal day island tours on Sal and Fogo. All tours are guided, lunch is included on the ull days,
drinks excluded. Prices are in based on 2 sharing and are in £s per person on Bed & Breakast in a
Standard room with direct UK fights into Sal and include €25 visa, £65 APD, £30 o taxes.
Add-ons: Full or hal day island tours on Santiago, São Vicente, Boa Vista and Sal can be arranged.
Prices are based on 2 sharing and are in £s per person on Bed & Breakast in a Standard room with
direct UK fights into Sal and include €25 visa, £65 APD, £30 o taxes.
*Iberostar Club Boa Vista is an all-inclusive hotel.
PRAIA
Santiago Maio
Boa Vista
Sal
São Nicolau
Fogo
Brava
Santo Antão
São VicenteSanta Luzia
ATLANTIC OCEAN
PRAIA
Santiago Maio
Boa Vista
Sal
São Nicolau
Fogo
Brava
Santo Antão
Santa Luzia
ATLANTIC OCEAN
São Vicente
3 Island our 4 Island our
1 Week Itinerary - Based on fights to Sal (includes tours)
Island Duration Hotel
Sal 2 nights Oasis Belorizonte (pg. 15)
Santiago 2 nights Praiamar (pg. 26)
Fogo 2 nights Xaguate (pg. 26)
Sal 1 night Oasis Belorizonte (pg. 15)
2 Week Itinerary - Based on fights to Sal
Island Duration Hotel
Santiago 3 nights Praiamar (pg. 26)
São Vicente 4 nights Foya Branca (pg. 22)
Boa Vista 3 nights Iberostar Club Boa Vista (pg.18)*
Sal 4 nights Hotel Morabeza (pg. 10)
No. o Nights
1-Nov 28-Nov
29-Nov 12-Dec
13-Dec2-Jan
3-Jan16-Jan
17-Jan13-Feb
14-Feb27-Feb
28-Feb27-Mar
28-Mar 10-Apr
11-Apr 30-Apr
1605 1585 1735 1635 1605 1685 1605 1685 16057
No. o Nights
1-Nov 28-Nov
29-Nov 12-Dec
13-Dec2-Jan
3-Jan16-Jan
17-Jan13-Feb
14-Feb27-Feb
28-Feb27-Mar
28-Mar 10-Apr
11-Apr 30-Apr
1900 1875 2020 1930 1900 2020 1900 2020 190014
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ISLAND HOPPIN
Travelling between the Islands
The most practical way to reach the other islands eatured in our holidays is
by internal fights. These fights are provided by TACV (Cabo Verde Airlines)
and schedules can be changeable. Due to the extra travelling involved, we
don’t recommend this type o holiday or young children.
What’s included
Return international fights (as stated), internal fights and transers,
accommodation in a standard room on a bed and breakast basis (unless
stated) and the services o our local agents and representatives.
Te Peaks of Cape Verde Mountains & Beaches
There are some stunning mountain ranges in Cape Verde on a
number o islands, with the highest peak reaching an impressive
2989m. From the dark lunar landscape o the volcano on Fogo to the
verdant valleys and rugged mountains o Santo Antão, the scenery
is truly spectacular. Vibrant live music, charming colonial architecture
and superb beaches are just some o the sightseeing opportunities on
this tour.
Discover the markets, vibrant nightlie and live music as well as the
mountainous scenery on the islands o Santiago and São Vicente
beore relaxing on the beach or a week on Sal. Whilst on São Vicente
you could take advantage o the erry crossing over to the island o
Santo Antão, with its rugged peaks, volcanic walls and jaw dropping
ravines it is one o the most impressive islands in the archipelago and
absolutely worth a visit.
Add-ons: In addition to ull or hal day tours o each island, trekking in Santo Antão can be arranged.
Prices are based on 2 sharing and are in £s per person on Bed & Breakast in a Standard room with
direct UK fights into Sal and include €25 visa, £65 APD, £30 o taxes.
Add-ons: In Sal there is a choice o activities including windsurng, kite surng, diving, sailing trips
and short quad bikes. Island tours on São Vicente, Santiago & Santo Antão can also be arranged.
Prices are based on 2 sharing and are in £s per person on Bed & Breakast in a Standard room with
direct UK fights into Sal and include €25 visa, £65 APD, £30 o taxes.
3 Island our
2 Week Itinerary - Based on fights to Sal
Island Duration Hotel
São Vicente 3 nights Foya Branca (pg. 22)
Santo Antão 2 nights Pedracin Village (pg. 26)
Santiago 3 nights Praiamar (pg. 26)
Fogo 2 nights Xaguate (pg. 26)
Sal 4 nights Hotel Morabeza (pg. 10)
2 Week Itinerary - Based on fights to Sal
Island Duration Hotel
Santiago 3 nights Praiamar (pg. 26)
São Vicente 4 nights Foya Branca (pg. 22)
Sal 7 nights Hotel Morabeza (pg. 10)
No. o Nights
1-Nov 28-Nov
29-Nov 12-Dec
13-Dec2-Jan
3-Jan16-Jan
17-Jan13-Feb
14-Feb27-Feb
28-Feb27-Mar
28-Mar 10-Apr
11-Apr 30-Apr
1985 1945 2155 2015 1985 2085 1985 2085 198514
No. o Nights
1-Nov 28-Nov
29-Nov 12-Dec
13-Dec2-Jan
3-Jan16-Jan
17-Jan13-Feb
14-Feb27-Feb
28-Feb27-Mar
28-Mar 10-Apr
11-Apr 30-Apr
1790 1760 2025 1905 1875 1955 1875 1955 187514
5 Island our
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INFORMAION
hings to know
before you go
A-ZIn order to help you plan your visit we
have compiled a short A-Z o useul
inormation about our holidays to Cape
Verde. You will fnd a wealth o urther
inormation relating to these and other
subjects on our website, please visit
CapeVerde.co.uk or alternatively call
one o our experts on 0845 330 2046.
Airport hotels, car parking and lounges We can oer a range o hotels with or without
parking to suit all budgets located at or near
the airport o your choice, with prices rom
approximately £35
per person. For
your convenience
we can also arrange business lounges at all our
UK airports. To check prices please visit our
website CapeVerde.co.uk/HolidayExtras
Check–in
Please ensure that you check-in at least two hours
prior to the departure time. I you are collecting
a ticket on departure, please ensure you allocate
sucient time to pick up your documents.
Child & inant discounts
Many o the hotels within our collection oer child
discounts. To qualiy or a child discount, children
must be between 2 and 11 years old on return
to the UK. They must share a room with 2 adults
paying brochure price. Inants under 2 years
on return to the UK are charged a ee o £40 to cover administration costs however are not
allocated a seat on the aircrat.
Currency
The currency in Cape Verde is Escudo expressed
as $ or CV Esc beore the amount which can
only be obtained on the islands. There is a xed
exchange rate o $110 to 1 Euro.
Excursions
There are a variety o excursions available on
each island including horse-riding, quad bikes,
watersports, diving, shing and island tours.
Please see our representative or an extensive
excursion list and prices on arrival in resort.
Flight delays
Occasionally, despite the best eorts o all
concerned, fights are delayed or reasons
beyond our personal control. In the event thatsuch a delay occurs, we will always do our best
to provide a snack or meal when appropriate.
Should there be an extended delay to your
homeward fight we will endeavour to delay your
departure rom your holiday accommodation,
and in the case o an overnight delay,
accommodation will be provided, although this
may not be your holiday accommodation.
Foreign Oce travel advice
We are working with the Foreign and
Commonwealth Oce to do all that we can to
help British travellers stay sae overseas. Their
website at Fco.gov.uk/KnowBeoreYouGo is
packed with essential tips, travel advice and up-
to-date country specic inormation.
Holiday questionnaires
To assist us in improving our service and ensure
standards are maintained, we should be most
grateul i you would take the time to complete
our questionnaire and it return to us.
Inter-island fights
Please be aware that schedules can change an
fights are sometimes early, delayed or cancell
Internet and mobile coverage
Coverage can be intermittent across the island
Be sure to check the cost o internet access as
can be quite expensive, especially in hotels.
Luggage allowance
The luggage allowance on all Cape Verde figh
usually 20kg pp in the hold and 5kg in the cabi
Medication
There is no malaria present in Cape Verde wit
the exception o Santiago rom September to
November. I you are visiting Santiago during
these months please check with your GP or t
latest advice.
Mobility advice
Cape Verde is not recommended or those wany walking diculties due to the pathways in a
around the resorts being cobbled or uneven. T
discuss this urther please call our expert team
Passports and visas
A ull 10 year British passport is required or e
into Cape Verde, valid or at least 6 months at
your date o arrival back in the UK. All British
nationals require a visa to enter Cape Verde
which are only issued at the point o entry. We
are able to pre-arrange visas providing we hav
received details no later than 7 days prior to ydeparture date.
Pre-allocated seating
This is recommended to avoid being seated apa
during your fight as checking in early does not
always ensure seats together. A supplement wil
apply.
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INFORMAION
Prices and surcharges
Holidays are based on the cost o uel as at
4th May 2012. I the cost o uel does rise, or
other security costs or taxes are levied, then
there may be an increase in prices printed in
this brochure, please see section 11 o our Fair Trading Charter on page 35 or more details.
The publication date o this brochure is the
4th May 2012.
Requests
I you have any requests or your holiday
accommodation or fights, please ensure they are
requested at the time o booking. We shall pass
on your request to the airline or hotel however
we cannot guarantee that they will be met.
Room check-in and out timesThe standard international practice is to let rooms
rom midday to midday. However times do vary.
Check-in is usually rom 3pm, and checkout is
by12 noon on the day o departure.
Saety standards
All our hotels have been careully selected
and visited by us. We ensure that they oer
reasonable standards o saety and quality and
that they conorm to the local re and saety laws
and regulations, however these laws are not asstringent as in the UK.
Summer 2013
Summer prices will be available on our website.
To request a price sheet call 0845 330 2046.
Sustainable tourism
The Cape Verde Experience has been awarded
5 star sustainable tourism status, the highest level
possible, by the Association o Independent Tour
Operators (AITO). As well as bringing a wealth
o benets to a destination, all tourism potentiallyhas an environmental, social and economic
impact so we strive to negate any detrimental
impact our business has on the environment and
the destinations we send our customers to.
In 2007 we introduced a carbon oset scheme,
Opt in & Oset, and have committed to working
with the Tourism Industry Carbon Oset Service
(TICOS) to manage projects, initially in The
Gambia: planting 20,000 trees and manuacturing
low energy stoves. We are constantly looking
at opportunities in Cape Verde or the uture.
When a booking is made there will be an option
to carbon oset the fight or the additional cost
o £5pp and help oset some o the damage
emissions cause. For more inormation about
these projects and how you can help please go to CapeVerde.co.uk/ST
Tickets
These can be expected 2 weeks prior to your
date o travel along with your accommodation
voucher, luggage labels and our ‘Cape Verde
Guide’, which we hope you will nd useul. Your
actual fight timings will be those shown on your
tickets, please check them careully as soon as
you receive them.
Time dierenceCape Verde is GMT -1.
Transers
Transers are usually provided by minibus or
4 wheel drive. Your transer time will vary
depending on the island/itinerary you have
chosen. Please call us or clarication on this.
What’s included
The basic holiday price includes:
•
Return fights rom the UK as stated in theprice panel.
• Luggage allowance, usually o 20kg pp.
• Transers rom the stated airport to the holiday
accommodation & return (package bookings).
• Accommodation and meal basis as detailed in
our booking conrmation invoice.
• Visa (i we receive details 7 days beore
departure) on package bookings only.
• Inter-island fights, erries and transers as
stated in the price panel or itinerary.*
• Services o our representatives or local agent.
• Airport departure taxes in UK & Cape Verde.
• UK Air Passenger Duty (APD) o £65pp.
• CAA ATOL Protection Contribution.
*Any additional inter-island fights will be at a
supplement.
When booking close to departure day, tickets
will be arranged or collection at the airport. We
reserve the right to charge or this.
Quality Charter EXCLUSIVE MEMBERSHIP AITO sets criteria regarding ownership, nance andquality which must be satised beore new companieadmitted to membership. All members are required adhere to a Code o Business Practice which encourahigh operational standards and conduct.
FINANCIAL SECURITY An AITO member is required to arrange nancialprotection or all holidays and other arrangements(including accommodation only) booked by custome with the member under the AITO logo. This nanciaprotection applies to customers who are resident in the UK at the time o booking and to most overseascustomers who have booked directly with the memb
In doing so, the member must comply with UK government regulations. Members are required tosubmit details o their nancial protection arrangeme to AITO on a regular basis.
As a member o the Association o Independent TourOperators Trust Limited (AITOT) Serenity Holidayshave provided a bond to meet the requirements o tPackage Travel, Package Holidays and Package Tours
Regulations 1992. In the evento Serenity Holidays insolvency,protection is provided or non-fpackages commencing in andreturning to the UK and other
non-fight packages excluding pre arranged travel to a rom your destination. Please note that packages boooutside the UK are only protected when purchaseddirectly with Serenity Holidays.
In the above circumstances, i you have not yet traveyou may claim a reund, or i you have already travell
you may be able to continue your holiday or claimrepatriation to the starting point o your non-fightpackage.
ACCURATE BROCHURES & WEB SITES All members do their utmost to ensure that all their brochures and other publications, print or electronicclearly and accurately describe the holidays and servicoered.
PROFESSIONAL SERVICE & CONTINUALIMPROVEMENTS All members are committed to high standards o service and believe in regular and thorough training oemployees. Members continually seek to review andimprove their holidays. They listen to their customeand always welcome suggestions or improving stand
MONITORING STANDARDS AITO endeavours to monitor quality standards regul All customers should receive a post-holiday question the results o which are scrutinised by the Association
SUSTAINABLE TOURISM All members acknowledge the importance o AITO’sSustainable Tourism guidelines, which recognise thesocial, economic and environmental responsibilities o tour operating. Those demonstrating their achievembeyond the pure acceptance o this principle arerecognised by the award o 2 to 5 star status.
CUSTOMER RELATIONS All members endeavour to deal switly and airly withany issues their customers may raise. In the unlikelyevent that a dispute between an AITO member and customer cannot be settled amicably, AITO’s low-coIndependent Dispute Settlement Service may be calleupon by either side to bring the matter to a speedy aacceptable conclusion.
5113
1135
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ravel insuranceOur customers should be adequately insured, and we are
pleased to oer our insurance policy with tagis, with no
price increase rom 2011 and still including ZERO EXCESS
on claims made (excluding personal liability). This policy
is tailor-made to the specic needs o our customers
and includes additional areas o cover, such as delays or
cancellation due to snow, sandstorm or volcanic ash.
Full details o the policy will be sent with your conrmation invoice; there is a 14 day cooling o period rom the date o sale wherein the policy may be cancelled without charge.The policy does not cover any pre-existing health conditions o the persons travelling and others upon whose health the tripmay depend, unless a healthcheck has been carried out by calling 0845 408 0585 and cover is conrmed in writing.
Summary o cover includes
Cancellation or curtailment £5,000
Medical expenses £5,000,000
Personal accident £25,000
Missed departure £1,000
Missed connection £1,000
Personal possessions £2,500
Personal liability £2,000,000
Legal expenses £15,000
Up to 9 nights
Adult £35.60
66-79 Years £71.35
Children (2-17) £21.30
Up to 16 nights
Adult £41.80
66-79 Years £85.30
Children (2-17) £24.40
Longer durations, couples, amily and annual policies are alsoavailable. Premiums include 20% insurance premium tax.
INFORMAION
Payments
On conrming your holiday we require a deposit o £95 per person,
payable by debit or credit card. In addition, i our insurance is taken
this must also be paid or at this time. The balance must be paid at
least 8 weeks prior to departure, either online, by cheque, bank
transer, debit or credit card (2% charge).
For bookings made within 8 weeks o departure, ull payment is
required at the time o booking.
I we do not receive the appropriate payment, we reserve the right
to cancel your booking and you will be liable or cancellation charges
in accordance with our Fair Trading Charter.
Please make cheques payable to The Cape Verde Experience and
send to Serenity Holidays, Atlantic House, 3600 Parkway, Solent
Business Park, Fareham, Hampshire, PO15 7AN. Any monies paid
by credit card are currently subject to a 2% charge to cover costs
levied by the providers (no charge or debit cards).
Boa Vista
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INFORMAION
Call The Cape Verde Experience on 0845 330 2046 to
book your holiday or to talk to one o our reservations stor more inormation.
Making your booking
Once you or your travel agent have conrmed your holiday
reservation, we will issue our conrmation invoice by the ollowing
day. It is essential you check that all the details are correct and advise
us immediately i they are not. Any changes at a later date may incur
an amendment ee.
Book with condence
The Cape Verde Experience is a trade name o Serenity Holidays
Limited. The air holidays and fights in this brochure are ATOL
protected by the Civil Aviation Authority.Our ATOL number is 1866.
Please see our Fair Trading Charter
or more inormation. We are also
members o ABTA and AITO. AITO is the
Association or independent and specialist
holiday companies.
How to book
Our expert team have invaluable knowledge o Cape Verde and can oe
a wealth o advice enabling you to choose the holiday that is right or you
Our oce opening hours are 9am to 7pm Monday to Friday, 9am to 5pm
Saturdays and 10am to 4pm Sundays. The oce may be closed during
national & bank holidays. Calls may be recorded or training purposes.
Loyalty discount
Valued customers who have previously travelled with The Cape Verde
Experience in the last three years wil l qualiy or a loyalty discount o £35
The discount must be claimed at time o booking and is available through
the year on package holidays, booked at the ull brochure price and cann
be used in conjunction with a group discount.
The Cape Verde Experience works with a
select number o independent travel agents
who we eel oer the same high standard o
service that we adhere to. You can make a
booking with the travel agency where you
obtained our brochure.
You can check availability and book your
holiday online, 24 hours a day. Our website
CapeVerde.co.uk is very in-depth with more
detailed inormation on the islands, photo
galleries and up-to-date destination news.
We just cannot t all our enthusiasm and
passion or the Cape Verde islands into this
brochure so please visit our website to nd
out more or live chat with our expert sta.
Visit your localravel Agent
Visit us online at
CapeVerde.co.uk
Call us on
0845 330 2046
Booking Checklist
..• Deposit - £95 per person
• Make sure you have adequate insurance
• Check your conrmation invoice
• Balance paid 8 weeks prior to departure
• Complete Additional Passenger Inormation(API) online
• Payment by cheque, bank transer, online,debit card or credit card (2% charge)
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FLIGHS
FlightsThe Cape Verde Experience oers a wide choice o flights
to the Cape Verde Islands. As shown in our price panels,
our flights are based on direct UK flights to Sal or Boa Vista.
Please see the below grid or your preerred flight options.
Winter 2012-13
• Departures rom 3 UK airports to Sal and 4 UK airports to Boa Vista
• Twice weekly fights to Boa Vista rom Gatwick and Manchester
• 10 & 11 night holidays possible
Summer 2013
Summer prices will be available on our website. To request a price sheet
please contact us on 0845 330 2046.
Flights from UK to Sal International Airport
Flights from UK to Boa Vista International Airport
Please note that fight inormation is correct at time o going to press and is subject to change at any time by the airline.Pre-allocated seats (rom £25pp) are recommended. No in-fight entertainment is included.
All above fights are operated by Thomson Airways. Any fight supplements will be detailed at the time o booking.
I you have any special requirements, please advise all details to us at the time o booking and we will pass these on to the airline. TAP Air Portugal operate a daily fight to Sal rom Heathrow via Lisbon.
From To Terminal Day UK Departure
UK Arrival Operating Dates
Gatwick Boa Vista North Tuesday 09.30 22.45 06 November 2012 - 30 April 2013
Gatwick Boa Vista North Friday 09.30 22.45 09 November 2012 - 26 April 2013Manchester Boa Vista 2 Monday 09.45 23.30 05 November 2012 - 29 April 2013
Manchester Boa Vista 2 Thursday 09.35 23.20 08 November 2012 - 25 April 2013
Birmingham Boa Vista 1 Wednesday 09.00 22.25 07 November 2012 - 24 April 2013
Glasgow Boa Vista Main Sunday 09.00 23.15 04 November 2012 - 28 April 2013
From To Terminal Day UK Departure UK Arrival Operating Dates
Gatwick Sal North Thursday 10.45 23.35 08 November 2012 - 25 April 2013
Manchester Sal 2 Wednesday 09.20 22.30 07 November 2012 - 24 April 2013
Birmingham Sal 1 Tuesday 09.05 22.05 06 November 2012 - 30 April 2013
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The Cape Verde Experience is operated by Serenity Holidays (Serenity Holidays Ltd). We arecommitted to a policy o air trading and make every eort to ensure that you have an enjoyableholiday with us. Our terms o trade have been ormulated as a result o our responsibilities under law and in no way aect your statutory rights as a consumer. We accept responsibility or the qualityo the holidays we provide and the excursions booked with our local representatives. Please read
this careully and keep with you on holiday as it sets out the basis o the contract between you andSerenity Holidays Ltd.
We are a member o ABTA, membership number V5963. We are obliged to maintain a highstandard o service to you by ABTA’s Code o Conduct. We can also oer you an arbitrationscheme or the resolution o disputes arising out o, or in connection with this contract.Further inormation on the Code and arbitration can be ound at http://www.abta.com
DATA PROTECTION When you make an enquiry or booking with us, inormation about youis collected. This reers to inormation such as your name, contact details, travel preerences andany special needs/disabilities or dietary requirements. By giving us these details, you consent or
these to be used as necessary in processing your booking and complying with legal requirements(e.g. orwarding passenger lists to airlines). We may also use your details to send you uture holidaybrochures or advise o special oers rom ourselves - should you NOT want to receive these,
please tell us. Some o your inormation may be considered “sensitive personal data” under theData Protection Act 1998, which will only be used when it is necessary or us to communicate your needs to a hotel or airline. For more inormation – please reer to our ‘Privacy Statement’ shownon our website www.capeverdeexperience.co.uk.
We sell the ollowing arrangements:
Package Holiday A “package holiday” is a combination o at least two o the ollowing services (a) transport,(b) accommodation or (c) other tourist services (not ancillary to any t ransport or accommodationand orming a signicant part o the arrangements) where booked through us at an inclusive price.
I you book a package holiday through us, it will be protected under the Package Travel, PackageHolidays and Package Tours Regulations 1992 and these regulations require us to provide security
or the monies that you pay or the package holidays booked rom this brochure. We provide thissecurity by way o an ATOL (number 1866) administered by the Civil Aviation Authority.
When you buy an ATOL protected air holiday package you will receive a Conrmation Invoice rom us (or via your travel agent through which you booked) conrming your arrangements andyour protection under our Air Travel Organiser’s Licence number [1866]. In the unlikely event o our insolvency, the CAA will ensure that you are not stranded abroad and will arrange to reundany money you have paid to us or an advance booking. For urther inormation visit the ATOL
website at www.atol.org.uk. The price o our air holiday packages includes the ATOL ProtectionContribution (APC) we pay to the CAA. This charge is included in our advertised prices.
Accommodation or Flight only I you book accommodation or fight only through us, we will accept responsibility or your bookingin accordance with the terms set out in the relevant sections below. As this is a single component,
the Package Travel, Package Holidays and Package Tours Regulations 1992 do not apply.
Note: As a member o the Association o Independent Tour Operators Trust Limited (AITOT)Serenity Holidays Ltd have provided a bond to meet the requirements o the Package Travel,Package Holidays and Package Tours Regulations 1992. In the event o Serenity Holidays Ltdinsolvency, protection is provided or non-fight packages commencing in and returning to the UK and other non-fight packages excluding pre arranged travel to and rom your destination. Pleasenote that packages booked outside the UK are only protected when purchased directly withSerenity Holidays Ltd.
In the above circumstances, i you have not yet travelled you may claim a reund, or i you havealready travelled you may be able to continue your holiday or claim repatriation to the starting pointo your non-fight package.
1. YOUR HOLIDAY BOOKING When making a booking you must be aged over 18 years andhave the authority to accept and do accept on behal o your party the terms o these bookingconditions. All correspondence and documents are sent to the party leader who is responsible tous or all payments in respect o the booking. The contract is made on the terms o the inormationin this brochure, the details set out in the conrmation invoice. We agree that the courts o Englandand Wales have jurisdiction and English Law applies (unless you live in Scotland or Northern Ireland,in which case you can bring proceedings in your local court under Scottish or Northern Irish law, asapplicable). Our conrmation invoice is our acceptance o the booking (as detailed therein), and thecontract is made on its issue. We ask you to check the details and any anomaly should be reported
to us or your travel agent immediately otherwise the details shown on the conrmation will bepresumed to be correct. Verbal quotations should not be considered binding until the rst invoiceconrmation is received. All holidays and oers published in this brochure are subject to availabilityat the time o booking.
2. PAYMENT I you wish to conrm a booking you must pay the deposit o £95pp. Your nal
payment will be detailed on your invoice and must be paid in ull no later than 8 weeks beore your departure, or your booking may be deemed cancelled and your deposits retained. I payment or your holiday is made by credit card a handling ee, currently 2% will be levied.
3. IF YOU WISH TO CANCEL YOUR BOOKING You will need to let us know as soon aspossible either by telephone or in writing (or must ensure your travel agent does so on your behal). Since we incur costs rom the time we conrm your booking, the cancellation charges setout below will apply, calculated rom t he date on which we receive your notice o cancellation. You
will then receive a cancellation invoice detailing any charges.
No. o days beore departure Cancellation charge
More than 42 days Loss o deposit
29 - 42 days 50%
22 - 28 days 75%
6 - 21 days 90%
0 - 5 days 100%
The charges above apply to your total holiday price excluding any insurance premiums, amendmentcharges or charges or goods sold and dispatched. The conditions o your travel insurance policymay allow a reund claim.
Please note: i any members o your party cancel, but the others still wish to travel, it may benecessary to re-calculate the cost per person based on the new party size as the accommodationmay now be under-occupied. This may result in an increased amount per person payable to secure
the original booking.
4. CHARGES FOR NON-INCLUSIVE HOTEL ITEMS AND DAMAGES You enter into aseparate contract with the hotel or residence or these items (e.g. parking, bar bills etc.), and agree
to pay locally or any charges or items or services used by your party and not included in your holiday price. The accommodation we arrange or you can only be used by those people namedon your Invoice. You are not allowed to share the accommodation with anyone else or let othersstay there.
5. IF YOU REQUEST A CHANGE TO YOUR BOOKING All amendments to your booking,e.g. name changes, dates o travel or accommodation, will incur a charge, the amount o which
will depend on the nature o the change and the time beore the date o travel. Any changes made within 8 weeks o departure may be treated as cancellations and re-bookings. The lead nameon a booking cannot be changed under any circumstances and this would also be classed as acancellation and re-booking.
6. IF YOU BOOK THROUGH A TRAVEL AGENT we will assume that in dealing with us theagent is acting on your behal. All monies you pay to the t ravel agent are held by him on our behal at all times.
7. IF WE CHANGE YOUR HOLIDAY Although it is unlikely, we may occasionally have to changeyour holiday arrangements and we reserve the right to change or cancel your booking. Mostchanges are minor and we will always endeavour to advise you or your travel agent o any suchchanges at the earliest possible date.
Note: Any amendment or cancellation ees you incur in terms o other arrangements you havemade with other providers under separate contracts are not claimable rom us.
Package Holiday & Flight only: A change o airline, aircrat type, overseas airport o destination, travel timings by 12 hours or lessand accommodation o a similar or higher standard in the same resort or region are classed asminor changes which do not entitle you to cancel or change to another holiday / fight withoutpaying our normal administration charges, and or which no compensation or reund is due.
In accordance with EU Regulation 2111/2005 we are required to advise you o the actual carrier operating your fight/connecting fight/transer. We do this by listing carriers to be used or likely
to be used as ollows: Thomson Airways, Thomas Cook Airlines and TACV Cabo Verde Airlines. Any changes to the actual airline ater you have received your tickets will be notied to you assoon as possible and in all cases at check-in or at the boarding gate. The carrier may occasionallyhave to change the type o aircrat used on a particular fight without advance warning. In suchcircumstances where you have booked and paid an additional seat supplement and such seatcannot be provided, then you will receive only a reund o the supplement paid.
Occasionally, we have to make major changes to your travel arrangements or accommodation. A major change is a change made beore departure, which, on the basis o the inormation given tous by you at the time o booking we can reasonably expect will have a major eect on your holiday.The ollowing changes are examples o major changes: changing travel times by over 12 hours,your UK departure airport (excluding London airports), your holiday region, a change to a lower standard or type o accommodation or reducing the number o days’ holiday.
I we have to make a major change or cancel your holiday we will tell you as soon as possible. Where possible, we will oer the ollowing options: you can either a) accept the changedarrangements b) purchase another holiday/fight rom us at the advertised current selling price or c) cancel your booking upon which we will reund your monies in ull and nal settlement.
I you have booked a Package Holiday, subject to the note below, irrespective o whether you choosea), b) or c) we will pay compensation to passengers who paid the ull brochure price as ollows:
No o da ys be ore dep ar tu re Am ou nt or eac h ul l are pa yi ng ad ul t
More than 56 days Nil
29 - 55 days £15
15 - 28 days £25
8 - 14 days £35
Less than 7 days £50
Accommodation only:
I we make a change to your accommodation and you don’t want to accept it, you can takeany alternative we are able to oer you (you will pay the increase in cost i the replacement isadvertised at a higher price than your original booking, or receive a reund o the dierence i it is less expensive) or a reund o the money you have paid to us. This does not apply where
the change is not material. Examples o non-material changes include, but are not limited to, temporary withdrawal o acilities or seasonal unavailability o amenities. I we have to cancel your accommodation, again we may be able to oer you an alternative. I you accept it, you would pay
the dierence i it was advertised at a higher price than your original accommodation, or receive areund o the dierence i it was advertised at a lower price. Or we will reund the monies you havepaid us or your accommodation. We will not be responsible to pay any compensation ollowing achange or a cancellation by us.
Applicable to Package Holiday, Accommodation or Flight only bookings:
Note: I a change or cancellation occurs because o circumstances beyond our control, or example war, threat o war, riots, civil disturbances, actual or threatened terrorist activity and itsconsequences, industrial disputes, natural or nuclear di sasters, re, health risks, adverse weather conditions, hurricanes, foods, unavoidable technical problems with transport, closure or congestiono airports or ports, epidemic or pandemic illness and all similar situations we will have no liability
to you. No compensation payments, expenses or any other sums, including the cost o securingalternative accommodation will be paid by us.
8. IF YOU HAVE A COMPLAINT In the unlikely event you have cause or complaint whilstabroad, about the accommodation or about any other element o your holiday, you must reer itimmediately to our local representative. It is unreasonable or you to take little or no action whilston holiday and wait until you return to complain, and you must take reasonable steps to minimise
the consequences o the problem. I you ail to ollow this simple procedure we will have beendeprived o the opportunity to investigate and rectiy your complaint whilst you were in resort and
this may aect your rights under this contract. I a problem cannot be resolved locally you shouldcomplete and sign a Guest Comment orm in resort, setting out the details o the problem.This should be handed to your representative who will give you a copy; it is essential that you alsoreport the problem to any supplier o the service you are complaining about. Any complaint mustalso be ollowed by written conrmation o all the details, with any supporting evidence, within 28days o your return rom holiday.
9. OUR RESPONSIBILITY
Package Holiday:
I the contract we have with you i s not perormed or is improperly perormed by us or our suppliers we will pay you appropriate compensation i this has aected the enjoyment o your
travel arrangements. However, we will not be liable where any ailure in the perormance o thecontract is due to: you; or a third party unconnected with the provision o the travel arrangementsand where the ailure is unoreseeable or unavoidable; or unusual and unoreseeable circumstancesbeyond our control, the consequences o which could not have been avoided even i all due carehad been exercised; or an event which we or our suppliers, even with all due care, could not
oresee or orestall.
Our liability, except in cases involving death, injury or illness, shall be limited to a maximum o [3] times the cost o your travel arrangements. Our liability will also be limited in accordance with and/ or in an identical manner to:
(a) The contractual terms o the companies that provide the transportation or your travelarrangements. These terms are incorporated into this contract; and(b) Any relevant international convention, or example the Montreal Convention in respect o travelby air, the Athens Convention in respect o travel by sea, the Berne Convention in respect o travelby rail and the Paris Convention in respect o the provision o accommodation, which limit the
amount o compensation that you can claim or death, injury, delay to passengers and loss, damageand delay to luggage. We are to be regarded as having all benet o any limitation o compensationcontained in these or any conventions.
You can ask or copies o the transport companies’ contractual terms, or the internationalconventions, rom our oces: Serenity Holidays Ltd, Atlantic House, 3600 Parkway, SolentBusiness Park, Fareham, Hampshire PO15 7AN
We do not accept liability or happenings or actions outside our control, e.g. delays to travelservices, the temporary invasion o pests, the presence o indigenous animals or insects,government action, industrial disputes, damage or inconvenience resulting rom the weather (e.g.drought conditions) or rom acts o God, or your party’s negligence resulting in loss or accident.
I the contract we have with you i s not perormed or is improperly perormed as a result o ailuresattributable to a third party unconnected with the provision o the services, or as a result o ailuresdue to unusual and unoreseeable circumstances beyond our control, the consequences o whichcould not have been avoided even i all due care had been exercised, or an event which we or our suppliers, even with all due care, could not oresee or orestall, and you suer an injury or other material loss, we will oer you such prompt assistance as is reasonable in the circumstances. I youhave taken our recommended insurance cover, you must make an insurance claim in respect o any legal ees incurred abroad or that purpose, and i you have taken alternative insurance, youmust do likewise under any Legal Expenses cover provided by it. You must also provide us with theconrmation rom the insurance company o receipt o your notication to them o your claim.
Excursions or other tours that you may choose to book or pay or whilst you are on holiday are notpart o your package holiday provided by us. For any excursion or other tour that you book, your
contract will be with the operator o the excursion or tour and not with us. We are not resp or the provision o the excursion or tour or or anything that happens during the course o provision by the operator.
Accommodation only: We have a duty to select the accommodation providers with reasonable skill and care. We hliability to you or the actual provision o the accommodation, except in cases where it is pro
that we have breached that duty and damage to you has been caused. Thereore, providing we have selected the provider with reasonable care and skill, we will have no liability to youanything that happens at the accommodation or any acts or omissions o the provider or oth
We also have no liability in the ollowing situations:
i. where the accommodation cannot be provided as booked due to circumstances beyond ocontrol (see the Note in clause 7)ii. where you incur any loss or damage that could not have been oreseen at the time o youbooking, based on the inormation provided by you.iii. where you incur any loss or damage that relates to any business activity.iv. where any loss or damage relates to any services which do not orm part o our contractyou.
I we are ound liable to you on any basis, we limit the amount we have to pay you to a maxo three times the cost o your accommodation. This limit does not apply to cases involving or injury.
10. YOUR RESPONSIBILITY You undertake to exercise due and reasonable care in respeco your holiday accommodation and its contents, to leave it in a clean and complete conditio
to respect local and on-site regulations and bye-laws, to limit party numbers to those on yoconrmation, to remit payments as invoiced on or beore the due dates, to indemniy us agaall loss or damage arising directly or indirectly rom any act, deault or omission o your partynot to exceed the published occupation capacity o the accommodation. Any serious abuse property or its contents may render you liable to eviction without compensation.
11. PRICES AND SURCHARGES The price o your holiday was calculated using the excharate o £1 = €1.18 on 12 March 2012. We reserve the right to increase or reduce prices, a
the current price o your holiday will be advised to you at the time o booking. Whilst everyis made to ensure the accuracy o all the inormation and prices provided to you, regrettablyerrors do occasionally occur. In the event that an incorrect price has been given in error, anybooking made based on this price, will not be valid. You will be advised o the mistake at theearliest opportunity and you will then have the option either to pay the correct price or the
travel arrangements or to cancel and receive a ull reund o any monies you may already hapaid. Once you have booked your holiday we reserve the right to surcharge or cost increasdue to government action such as changes in VAT or any other government imposed charge
transportation costs (including the cost o uel), taxes or ees chargeable or services such as taxes, embarkation or disembarkation ees at airports, and exchange rates.
Package Holidays There will be no charge within 30 days o your departure. We will absorb such increases upo your basic holiday price (excluding insurance premiums and any amendment charges). I surcharge is greater than 10% o your holiday price you have the option o changing to anotholiday that we oer (i we are able to oer an alternative you will not have to pay more, buis o a lower quality you will be reunded the dierence in price) or you have the right to can(within 14 days o receiving surcharge notication), in which case we will reund in ull all mopaid to us except insurance premiums and any amendment charges. Should the price o youholiday go down due to the changes mentioned above, by more than 2% o your holiday co
then any reund due will be paid to you. However, please note that travel arrangements arealways purchased in local currency and some apparent changes will have no impact on the pyour holiday due to contractual and other protection in place.
Accommodation and Flight only We reserve the right to pass on all increases. I we ask you to pay us any increases in taxes,similarly, i any taxes you have paid to us are reduced or abolished, you will be entitled to clareund. Such right shall not apply in respect o any surcharge paid in respect o aviation uel c
12. TRAVEL SERVICES When you travel by air the relevant carrier’s ‘Conditions o Carriag will apply to your journey, some o which may limit liability or exclude liability in accordance the relevant international conventions. Copies o the conditions are available or inspection a ABTA travel agent. Inormation given by us about such services is or guidance only and the concerned accept no responsibility or our brochures. It is your responsibility to report promat the check-in times given by the carriers and with the appropriate valid travel documents (passports), and we cannot be held responsible or any costs incurred by you i you ail to doOccasionally there are times beyond our control when a fight is delayed. We will work clos
with the airline and our resort oce to make sure any delay is as short as possible and that yoverseas transer and accommodation arrangements are changed i necessary. Our aim is tominimise the inconvenience o delays as ar as possible.
Under EU law you have rights in some circumstances to reunds and/or compensation romairline in cases o denied boarding, cancellation or delays to fights. Full details o these rights publicised at EU airports and will also be available rom airlines. Please note that reimbursemin such cases is the responsibility o the airline and will not automatically entitle you to a reuyour holiday cost rom us. Your right to a reund and/or compensation rom us is set out in c7 ‘i we change your holiday’. I your airline does not comply with these rules you should co
to the Air Transport Users’ Council - www.auc.org.uk. In March 2006 the European Commpublished a list o airlines considered to be unsae and which are thereore not permitted to passengers or Cargo in the EU or operate within the European airspace. This list is updated
three months and can be viewed by clicking on the website or the European Commission ec.europa.eu/transport/air-ban/list_en.htm. Alternatively, should you wish to be sent a copy list, please contact us either by telephone or in writing.
13. TRAVEL INSURANCE You agree to our requirement: at the time o booking your holiyou either accept our travel insurance or you or your travel agent make immediate alternativarrangements with cover at least to our own policy.
14. SWIMMING POOLS AND OTHER FACILITIES Where a swimming pool or other acis reerred to as being available or use, such availability is at the hotelier’s discretion and isunderstood to be conditional upon temporary or unavoidable closure necessitated by: the hessential maintenance programme, accident, damage or malunction o equipment, and in thcase o swimming pools: compliance with any water conservation regulations imposed in timo drought, damage or malunction o the mains water supply. The above are understood toresult o orce majeure and not to refect on our ailure to deliver an advertised acility.
15. ARBITRATION In the unlikely event that a complaint cannot be settled amicably betweus, you may i you wish reer the matter to arbitration under a special scheme, which, thougdevised by arrangement with ABTA is administered quite independently by CEDR part o theChartered Institute o Arbitrators (details on request). This is a simple method o arbitration documents alone with restricted cost liability to the customer. The rules o the scheme prov
that the application or arbitration must be made within twelve months o the date o return the holiday but in special circumstances it may still be oered outside o this period. The schdoes not apply to claims over £5,000 per person or £25,000 per booking, nor to claims maor solely in respect o injury or illness or their consequences. Alternatively, AITO’s IndependDispute Settlement Service may be called upon by either side to bring the matter to a speedamicable solution.
16. PASSPORT/VISA It is the responsibility o all customers to ensure they have a valid passand any required visa. In addition, you must consult your GP or advice regarding recommemedication and anti-malarial drugs beore you book.
17. HOLIDAY PARTICIPATION Should anyone be reused admission to the fight or to thedestination country by the airline or government authority due to the correct documentatiobeing in order then we are powerless to assist and cannot be held responsible. Any passengconsidered being unacceptably under the infuence o alcohol or drugs may be denied board
to the aircrat or entry into the country. In these circumstances we shall consider the customhaving given notice o cancellation and be under no liability or any costs or charges incurredresult o our doing so.
FAIR RADING CHARE
Contact your Local ravel Agent or book at CapeVerde.co.uk
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Gambia.co.uk 0845 330 4567
The Gambia Experience The Senegal Experience Corsican Places Sardinian Places
Senegal.co.uk 0845 338 8700
Corsica.co.uk 0845 330 2345
SardinianPlaces.co.uk 0845 330 2056
We are an independent company where emphasis is very much on quality and service.
We offer specialist holidays to other destinations and all provide excellent value and choice.
Travel Agents Stamp
Reservations: 0845 330 2046 (+44 1489 866 969)
Administration: 0845 330 2068 (+44 1489 866 970)
CapeVerde.co.uk | [email protected]
Serenity Holidays Ltd, Registered in the U.K number 01744872 Atlantic House, 3600 Parkway, Solent Business Park, Fareham, Hampshire, PO15 7AN
Thanks to: Photography: Jon Banfield Photography, James Dalrymple, The Cape Verde Experience Team | Design: Serenity Design Studio | Print: Hawthornes.Copyright ©2012 Serenity Holidays. All rights reserved.
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