capgemini baml global tmt conference · - os headcount evolution - ba-ml global tmt together. free...

Together. Free your energies

Bank of America Merrill LynchGlobal TMT ConferencePaul SpenceCapgemini Global OS CEO

June 3, 2009

BA-ML Global TMTPaul SpenceTogether. Free your energies

Outsourcing: a key asset in Capgemini’s portfolio

Q1 2009 Revenues

6.8%

34.6%40.8%

17.8%

Consulting Services

Technology Services

Outsourcing Services

Local Professional

Services

FY 2007 H1 2008 H2 2008 FY 2008

Consulting ServicesTechnology ServicesLocal Professional ServicesCS / TS / LPS

10.5%8.9%

12.0%9.9%

13.3%9.2%

11.5%10.4%

12.3%11.2%14.3%12.2%

12.8%10.2%12.9%11.3%

Outsourcing Services 4.7% 4.7% 6.2% 5.4%

Total Operations (1) 8.0% 8.4% 10.1% 9.2%

Group 7.4% 7.6% 9.5% 8.5%(1) before headquarters’ expenses

FY 2008 Operating Margin


Business Solutions

Service Management

Business Process Outsourcing

Application Outsourcing

InfrastructureOutsourcing

Service Desk

Finance and Accounting Procurement & Supply ChainHuman Resources Financial Services Customer Care & IntelligenceKnowledge Process OutsourcingManagement Assurance Services

Governance

Application ManagementApplication DevelopmentApplication TestingApplication HostingApplication Portfolio StrategyApplication Modernization

Workplace ServicesData Center ServicesNetwork ServicesSecurity ServicesInfrastructure TransformationRemote Infrastructure Management (RIM)

BPO ITO Portfolio

An extensive service offering


Network SystemsC.12,000 Routers and SwitchesLAN, SwitchingPBX, Voice SystemsFiber, DS3, Frame Relay, Wireless, Microwave SystemsOC12 & OC3 optical systems800 MHz Radio NetworkHSM and DWDM

Data Center Services26,600 m2 Data Center Space36,100 MIPS Mainframe Supported25,000 Servers (Unix, AS/400, Linux & Other)130,000 Wintel Servers2 PetaBytes of Managed Storage and Back-up

•Service Desk280 ClientsGlobal Multi-client Service Desks1,000,000+ users6,000,000+ calls / year

Desktop Services>1,000,000 PCs using:– Win2K and XP– Windows NT– Windows ’98, Vista– Mac– LinuxTwo way radio, Blackberry and PDA support

Information Security Management

Disaster Recovery PlanningCertified Information SystemsSecurity Professionals

Control EnvironmentsBS7799, ISO-9001:2000, ITIL SAS-70, SOX ComplianceFDA Regulatory ComplianceUS & Canadian Nuclear Regulations

Application OutsourcingNearly 9,000 resources250+ ClientsSupporting 3000+ unique applications; including, ERP, Mainframe, C/S, EAI, J2EE, .Net, BIResolving 500,000+ tickets annually

Supported by a sizable infrastructure


24/7/365 Global OperationsOver 25,0000 offshore resources

PhilippinesPhilippines

WarsawWarsaw

Hong KongHong Kong

SingaporeSingapore

AtlantaAtlanta

MiamiMiamiTampaTampa

PhoenixPhoenixNew YorkNew York

BostonBoston

Washington, DCWashington, DC

BerlinBerlin

OsloOslo

DublinDublinLondonLondon StockholmStockholm

EsperooEsperoo

RomaRoma

TorontoToronto

KrakowKrakowKansas CityKansas City

DallasDallasParis ViennaVienna

GuangzhouGuangzhouMadridMadrid

DDüüsseldorsseldorff

Capgemini OfficeOnshore Delivery CenterOffshore Delivery CenterData Center

HoustonHouston

CupertinoCupertino

ClevelandClevelandDetroitDetroit

Chennai

HyderabadIndiaPune

Mumbai

Bangalore

Kolkata

22% of Group employees in India17,000 + strong

Mexico Mexico CityCity

Buenos Buenos AiresAires

Sao PaoloSao Paolo

MoscowMoscow

CasablancaCasablancaIrvingIrving

PalestinePalestineWacoWaco

Santiago Santiago (Chile)(Chile)

IaIaşşii

MelbourneMelbourne

SydneySydney

AdelaideAdelaide

ZZüürichrich ShenghaiShenghai

And a global delivery network


Dynamic and strong business environment

Major and significant wins

to celebrate

Warner Bros (ITO&BPO)Coca Cola (BPO)Total (ITO)Telfort (ITO)Smithfield Packing Co (ITO)

HMRC Chief (ITO)HMRC Contact Center (ITO)Avon (BPO)MOD DECS (ITO)NL Immigration (ITO)

Protecting client relationships

A very strong unweighted

pipeline of over €8bn

0

2 000

4 000

6 000

8 000

10 000

12 000

H1'05 H2'05 H1'06 H2'06 H1'07 H2'07 H1'08 H2'08 12/05/2009

Other

BPO

IM

AM

- OS unweighted pipeline (€m) -

Renewal New scope

% 24% 31% 45%

Last 12 month Bookings

Existing clientNew client


Differentiating factors help us win new business

Bundled value propositions

Stronger value propositions when CS business insights are combined with TS technology integration and OS industrialization expertise

Examples: Smart Grid and Smart Metering in EUC, electronic submissions in LS, SAP Run Build Run in Retail

Stronger sector focus

CBE continues to be unique and desired

Collaborate with clients around choice and flexibility

Proven speed to value through accelerators such as ASE, RDV, ITIL, CMMI

Technology agnostic approach allows best choice for clients

MRD

EUC

LSTME

Americas

PS

MRD

EUCFSLS

TMEOther

Europe

PS

HMRC

MRD

EUC

FS

TME

Other

BPO

0%

20%

40%

60%

80%

100%

20% 40% 60% 80% 100%

- 2009 revenue distribution -


A strong and resilient business model

Lean G&AGrowing BDCs

H105 H109

Revenue +21%

G&A: -11%

BD Costs: +43%

Orderbook is strong

Total order book is €8.8b, or 2.7 years of current revenue burn

89% of our ’09 revenues is firm

Strong offshoreleverage

0

5 000

10 000

15 000

20 000

25 000

H1'05 H2'05 H1'06 H2'06 H1'07 H2'07 H1'08 H2'08 H1'09 H2'09

BPO Of f

ITO Of f

BPO On

ITO On

- OS Headcount evolution -


Strong quality & risk management mechanisms

Deal Review:Differentiating strategyAbility to deliverFinancial risk assessmentCapex requirementsSensitivity on GOP and cashLegal risks

Sales Transition Delivery

OS

GroupReview Board:

Impacts on GOP, capexand restructuring

Flying Squads:Transitioning efficiencyOperational risk assessmentFinancial risk monitoring

Flying Squads @ 90 days:Operational efficiency improvementFinancial risk monitoring

Deal Review @ n+1 year:Full scale deal review at n+1 year

Must Improve ProgramTargeted task force to improve operations and/or to renegotiate


A new Global IM Service Line, with a focus on standardization, automation and virtualization

Service Management

AM BPO

IM

Mostly designed and delivered by OSMostly delivered through partners

Service Management

AM BPOSecurity

Consulting

Information Security

Management

Business Continuity &

Disaster Recovery

Security Services

Security Consulting

Information Security

Management

Business Continuity &

Disaster Recovery

Security Services

Voice Services

Network Management

Network Security

Communication & network services

Voice Services

Network Management

Network Security

Communication & network services

Hosting

Managed Services

Infrastructure Provisioning

Data Center services

Hosting

Managed Services

Infrastructure Provisioning

Data CenterServices

IM

Workplace Strategy & Design

Workplace Management

End User Support

Workplace services

Workplace Strategy &

Workplace Management

End User Support

WorkplaceServices

Design

Global IM Service Line with particular focus on:

Hard line reporting from IM India and IM Poland

Objectives:

standardized and global solution designefficient transitionnetworked toolsautomated processes improved productivityunit cost competitivenessGreen strategy

Insure competitiveness and best in class services gain market share in a market expected to growbe best positioned to develop new delivery models

2001

2002 2003

2004

2005

2006

2007

0 1 1.5 2 2.5 3 3.5 40.5 GDP growth% of GDP

0

10

15

5

-10

-15

-20

-5

Outsourcing new deal growth(% of market revenue)

R 2 = 0.838

Projected IM new deal growth in the marketDeals signing ; 100%=2008

165169150100

2008 2009 2010 2011

+18%


Developing answers to business challenges, using strong partnerships and strategic alliances

Management and support of tens of thousands Google Apps usersLeveraging Secure Data Connector (SDC) and Java App Engine solution as a platform for situational applications

Google

Amazon

Leveraging LEAP, a PDF/A (Archive) solution offered as a Software as a Service (SaaS) solution based on Amazon.com’s Web ServiceDeveloped series of offers around AWS, including a “cloud readiness” assessment to determine which client services can be moved to cloud services

Sun Building on successful sales around Sun’s “SunRay” thin-client technology, included in our GreenIT approach

Intel

Integrating vPro into our standard desktop offer to enable remote, cost efficient and effective administration capabilitiesActive in Intel’s recent server chip launch and working with Intel on standard virtualisation approaches based on new Nehalm processors

OthersImplementation of Self-Assessment solutions with OracleSector solution customization with SAPApplication quality assessment (Cast)

Together. Free your energies

Bank of America Merrill LynchGlobal TMT ConferencePaul SpenceCapgemini Global OS CEO

June 3, 2009

capgemini baml global tmt conference · - os headcount evolution - ba-ml global tmt together. free...

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