capra accreditation standards draft 11-05-13...in 1993, the commission for accreditation of park and...
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jurisdictional structure of agencies differs throughout the country, with many agencies operating under municipal authority, while others operate under county, park district, or other structures. Further, the standards apply to agencies of all sizes in terms of personnel, budget, and population served. It is recognized that each community is unique and may meet the standards in differing ways. History of CAPRA Standards for National Accreditation A forerunner of the CAPRA standards was a document titled, Evaluation and Self-Study of Public Recreation and Park Agencies, first issued in 1965. The standards in the document were initially determined by leading professionals in the Great Lakes District of the then National Recreation Association. Eight years later, in 1972, a statewide study in Pennsylvania encompassing thirty municipal park and recreation departments resulted in the document being updated and revised; and, after twenty years, it was replaced by the CAPRA standards. The CAPRA standards were developed by a special committee initiated in 1989 by the American Academy for Park and Recreation Administration (AAPRA) and the National Recreation and Park Association (NRPA). The standards and accreditation process were field tested at park and recreation agencies of varying characteristics. In 1993, the Commission for Accreditation of Park and Recreation Agencies was established to implement and administer the accreditation program. Since then, the CAPRA standards have been reviewed and revised several times, notably in 1996, 2001, and 2009. In 1998 work was begun to adapt the accreditation program to military recreation. An Army version of the standards, developed by the Army, was approved in 1999 and a representative of military services was added to the Commission board. In 2007, the Department of Defense proposed a revised set of military standards that applies to all military services; and was approved by the Commission in 2008 for use by all military services. The military accreditation standards are available as a separate document. About the Commission The Commission for Accreditation of Park and Recreation Agencies is a thirteen-member board composed of representatives from:
● American Academy for Park and Recreation Administration (4 representatives) ● National Recreation and Park Association (4 representatives) ● International City/Council Management Association (1 representative) ● Council of State Executive Directors (1 representative) ● American Association for Physical Activity and Recreation (1 representative) ● National Association of County Park and Recreation Officials (1 representative) ● Armed Forces Recreation Society (1 representative)
The Commission is administratively sponsored by the National Recreation and Park Association, but acts with independence and under its own authority in determining accreditation standards and conferring accreditation of applicant agencies. Using this Publication This publication includes all of the CAPRA standards for national accreditation. Standards are ordered numerically by section. Each section covers a specific component of, or within, an agency’s operations. The numerical ordering of standards is hierarchical and the relationship of the standards is identified by the numerical order (i.e., 3.4.1.1 is a sub-standard of 3.4.1, which is a sub-standard of 3.4). A Suggested Evidence of Compliance section is included for each standard in order to identify acceptable means of demonstrating compliance with a standard. Agencies may have different evidence for a standards depending on the size, complexity and diversity of the agency. It is important to understand
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that these are only suggestions and that other evidence may be more appropriate for a given agency and standard. The burden of proof regarding compliance rests with the agency. Where appropriate, an agency is encouraged to provide more than one example of evidence of compliance for a some standard. For some standards, the Suggested Evidence of Compliance will include the visitation team being able to observe that the standard is being implemented by conducting site visits or tours and interviewing personnel. Writing Guidelines Agency Self-Assessment A well-developed and executed self-assessment document is essential for reviewers to both determine agency readiness to proceed and enable the visitation team to do a thorough verification. Lead and second reviewers, as well as the visitation team chair and team, will look for relevance to the standard, accuracy, specificity and completeness. When the agency provides evidence of compliance (EOC) with the self-assessment, the EOC must be correctly identified, thoroughly organized and referenced, and consistently presented throughout the self-assessment to avoid ambiguity and vagueness. Without appropriate references, the EOC lacks credibility and significance. Text Format
● Use the most current self-assessment template to help assure proper formatting and content. ● Include a narrative for each standard that provides a focused, concise and complete explanation of
how the agency meets the standard. ● Correctly name and address references to electronic links and online documents. ● Number pages in either the header or footer. ● Place the full agency name at the top of each page, e.g. put in header. ● Use 1.5 inch margins. ● Use a simple font (e.g., Times New Roman, Calibri, Arial) in size 12-point font.
Evidence of Compliance (EOC) Format
● Present the narrative and documented EOC in a consistent format for each standard. Refer only to those documents for which there is evidence presented. Number and list each piece of EOC as it is mentioned in the narrative. Do not list documents if they are not referenced in the narrative.
● When the EOC is an entire plan or manual, include only the title, date of publication, table of contents and, where required, the adoption or approval by the appropriate governing authority.
● When the EOC is only part of a multi-page document, plan or manual provide the title, date of publication, and page or pages with the relevant passage marked or highlighted. The report narrative or embedded electronic link must direct the visitation team to the exact page, paragraph and line on which the evidence is referenced.
● List all evidence in the self-assessment in the same order in which it is listed in the narrative to facilitate easy retrieval and review. The narrative should be a brief explanation of how the agency meets the standard.
● Onsite files must be well organized to facilitate quick visitor access. Documents must be available in hard copy or electronic format.
● Electronic links and online documents must be named exactly as referenced in the corresponding narrative.
● Focus on providing only the required EOC; do not include extra materials that are not necessary. Writing Guidelines
● Use proper grammar, syntax (sentence structure) and punctuation. ● Eliminate all spelling errors.
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● Use abbreviations only after the abbreviation or acronym has been fully described, e.g. when the agency provides evidence of compliance (EOC) with the self-assessment, the EOC must be correctly identified.
● Use succinct and factual sentences to produce a tightly-scripted document. ● Refrain from using proper nouns when referencing individuals; use pronouns, where possible. ● Write the self-assessment in a consistent “voice.” Identify and correct shifts in verb tense. Use
the active voice and when appropriate eliminate passages written in the passive voice. ● Refrain from using overstatement and hyperbole. ● Include titles, dates and page numbers in EOC references. ● Include, revision, adoption and approval dates for tracking purposes, e.g. revision of the 1995
policy on encroachment was adopted on October 2, 2013. ● Never cut and paste or copy word-for-word from any agency report or website, unless properly
cited. Consequences for Failure to Follow Format and Writing Guidelines
● If a self-assessment does not meet the above requirements, it will be returned. ● The CAPRA Commission, at its discretion, may allow the report be resubmitted within a specific
time period. Observable Standards A tour of the agencies parks and/or facilities must be granted to view the system to verify compliance with standards. This is required as part of the visit. Resources More information about CAPRA national accreditation, including how to apply for accreditation, the current CAPRA Handbook, and the list of currently accredited agencies, is available online at www.nrpa.org/CAPRA. For additional questions or concerns, please contact:
Commission for Accreditation of Park and Recreation Agencies (CAPRA) c/o National Recreation and Park Association 22377 Belmont Ridge Road Ashburn, VA 20148 Tel (703) 858-2195 Fax (703) 858-0794 Email [email protected]
An additional resource is the publication, Management of Park and Recreation Agencies, 3rd Edition. This publication is based in part on the CAPRA standards and covers in detail best management practices for managing a park and recreation agency. After each standard, the chapter and/or page reference from the Management of Parks and Recreation Agencies, 3rd Edition is noted. This publication is available through the NRPA store at http://ipv.nrpa.org/store/
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6
reviewed and updated at various intervals. In those cases, the agency shall provide evidence that the document was reviewed and updates pursuant to the period specified in the standard.
Standards with a review requirement are: 1.4.1 Agency Goals and Objectives 1.6.1 Administrative Policies and Procedures
2.6 Strategic Plan 3.4 External Communication 3.4.2 Community Relations Plan 3.4.3 Marketing Plan 3.6 Records Management Policy and Procedures 3.6.1 Records Disaster Mitigation Plan and Procedures 4.1.2 Recruitment Process 4.1.8 Compensation Plan 4.3 Job Analysis and Job Descriptions 4.5 Workforce Health and Wellness Program 4.6.1 Employee Training and Development Program 5.1.1 Comprehensive Revenue Policy 6.1 Recreation Program Plan 6.2 Program Objectives 6.5 Community Education for Leisure and Recreation Program 7.1 Land Acquisition Policy and Procedures 7.2 Development Policies and Procedures for Areas and Facilities 7.5 Maintenance and Operations Standards 7.5.1 Facility Legal Requirements 7.5.3 Recycling Program 8.5 General Security Plan 8.6.2 Emergency Risk Communications Plan 9.1 Risk Management Plan and Procedures 104. Needs Assessment 10.5.1 Recreation and Leisure Trends Analysis
Suggested evidence of compliance:Provide the agency review schedule for the document, program, policy or procedure referenced in the enumerated standards.
1.2.1 - Document Approval Authority Standard: All documents designated for approval by the appropriate approving authority shall be
approved or adopted in a manner consistent with the agency process and procedure for adoption of policies, rules, regulations, and operational procedures, except that the agency budget and park and recreation system master plan must be adopted or approved by the entity responsible for policy-making.
Standards with an adoption or approval requirement are:
1.5 Vision 2.3.1 Community Comprehensive Plan with Park and Recreation Component 2.4 Park and Recreation System Master Plan 2.6 Strategic Plan 2.10 ADA Transition Plan 3.4.1 Public Information Policy and Procedure 4.4.1 Leadership Succession Procedure 5.4 Annual or Biennial Budget
Comment [2]: Danielle Price: New Standard
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ning, strate, monitorinforces and[Chapter 7;
ng through and cooperat
nd federal arks and
ibility nits or
c d plan bilities.
anning rience. etween ollect
unity
tively ges 111-
ng at
ty.
egic ng the d ; Pages
tive
10
Suggesinvpla
2.3.1 CompStanda
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2.5 - StandaPages 2 Sugges
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sted Evidencvolvement (anning.
- Commponent ard: The juomprehensivansportatio
urisdictions he jurisdictiomprehensivurisdiction iith other la
sted Evidenc
Park andard: The agmendations
opment; mally adoptedvement bud
es adopted iizations, an
uggested Evipproval; descgency's capit
a. Ab. Ac. Red. Ne. Cof. Le
Feasibilitard: Studie215-218]
sted Evidencenefit, site, tr
Strategicard: An ageency will acto five yearhall be mea
ce of Compl(minutes, ag
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d Recreatgency shall s for provis
aintenance ad by the poldget and a pin the comp
nd groups sh
idence of Cocribe updatetal improvemgency missigency objececreation aneeds assessmommunity inevel of servi
ty Studiees shall be c
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c Plan ency shall hchieve its ms. The stra
asurable to
liance: Defigendas, coop
omprehen
with land uopted by th, public faciehensive pla
d upon the call have a pameet the neeorities.
liance: Prov
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sion of faciland operatiicy-makingphased devprehensive phall be enga
ompliance: e process; anment budgetion (1.4); ctives (1.4.1nd leisure trement (10.4);nventory (1ice standard
es conducted t
liance: Provon, environm
have a strat
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fine the role perative agre
nsive Plan
use authorite governingilities, land an is calledcomprehensark and/or eds for park
vide the curr
tem Mastmprehensivelities, progrions; and adg body, updvelopment pplan for theaged in the
Provide thend describe t. The system
); ends analysi; 0.5.2); and
ds (10.3.1).
to determin
vide examplmental and e
tegic plan, als, and objeshall be revte progress
of agency peements) in
n with Pa
ty within whg authority use, recrea
d the generasive plan. Trecreation kland and p
rent plan, w
ter Plan e park and rams and sedministrati
dated periodprogram. Te jurisdictioplanning p
e current plaa phased imm master pl
is (10.5.1);
ne the feasib
les of recenteconomic an
approved bectives overviewed annus and result
personnel anregional, st
ark and R
hich the agethat dictat
ation, and hal plan or thTo meet thicomponent
public recre
with date of o
recreation
ervices; parion and madically and The system on. Interes
process. [Ch
an with documplementatio
an shall incl
bility of pro
t feasibility nalyses.
y the appror an extendeually. The gs. The stra
nd documentate, and fed
Recreatio
ency operattes public phousing. Inhe land use is standard,t that discueation facil
official appr
system planrkland acqunagement. linked withmaster plan
sted and affhapter 7; Pa
umentation oon program lude:
oposed facil
studies such
oving authoed period ogoals and obategic plan s
tation of deral agenci
on
tes shall haolicy in term
n some plan. Zoni
, the usses how thlities in con
roval.
n that provuisition andThe plan sh
h a capital n shall impfected agencages 120]
of official with linkag
lities. [Chap
h as market,
ority, statinof time, typibjectives ofshall suppo
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pter 11;
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11
prioritParks Sugges
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2.10 -Standarecrearequireffectiv13, pag Sugges
aptas
ties and initand Recrea
sted Evidencuthority, evid
Site Planard: There acilities. Sitating areas onents of ov
sted Evidencte plans, whrigation, etc.
Historicaard: Historrategies for
urisdiction’s
sted Evidenc
Communard: The agng and systeal that the dnal non-goveas the Red Ccal foundat
sted Evidencnd individua
- ADA Trard: The agation facilitirements of tve March 1ge 288, Cha
sted Evidenpproving thsks were co
tiatives of tation System
ce of Compldence of las
ns shall be sit
te plans relaof activity,
verall devel
ce of Complich could in.
al and Curical and cur how they ws comprehe
ce of Compl
nity Invogency shall ematic outr
diversity of iernmental c
Cross, Sierrtions and em
ce of Complals) represen
ransitiongency shall ies, parks, athe US Dep15, 2011. [Capter 16; pag
nce of Comhe transitionompleted.
he whole orm Master P
liance: Provst review, an
te plans to gate to specif, circulationopment. [C
liance: Provnclude, but a
ultural Rultural planwill be manensive plan
liance: Prov
olvement include com
reach to incindividualscommunity
ra Club, Trumployers ar
liance: Desnting the div
n Plan develop an
and amenitiartment of
Chapter 9, Pge 400 ]
mpliance: Sn plan, or a
rganizationPlan. [Chapt
vide the agend indicate p
guide the usfic park siten patterns, Chapter 11;
vide a represare not limit
Resource Ms include an
naged. Theor the agen
vide the hist
mmunity include the ens (i.e., all cuy organizatiust for Pubre afforded
cribe how thersity of the
nd adopt a pies owned oJustice Titage 188, Ch
Submit mina copy of th
n. The stratter 7; Pages
ency's strategprogress bein
se of existines or speciabuilding loPages 230-2
sentative samed to landsc
Managemn inventoryse resource
ncy’s park a
torical and c
nvolvement ntire commuultures, agesions, agenci
blic Land, Yd opportuni
he interests e community
phased planor operatedtle II regulahapter 11, Pa
nutes of thehe plan noti
tegic plan is114-120]
gic plan, datng made in
ng and the dal use areascations, pa232]
mpling of thcape plans, f
ment Plany of historices may be aand recreat
cultural plan
in the planunity in thes, and abilities, busines
YMCA/YWities for inp
(communityy were invol
n for the remd by the ageation issuedage 236, Ch
e approvinging the date
s a tool to im
te of approvimplementin
developmens, legal descrking areas
he agency’s facility plan
ns cal, culturaladdressed astion system
n(s).
nning procee planning pties) and locsses, and ser
WCA, Boys aut. [Chapter
y organizatiolved in the p
moval of baency, pursuad Septemberhapter 12, Pa
g authority es and time
mplement t
val by approng the plan.
nt of future criptions, s, and other
area and facs, drainage,
l resources s part of thmaster pla
ess that inclprocess. It cal, regionarvice providand Girls Cr 11; Page 2
ons, businesplanning pro
arriers at exant to the r 14, 2010 aage 253, Ch
meeting es when pla
the
ving
areas
r
cility
and e
an.
udes is
al, and ders
Club, 220 ]
sses ocess.
xisting
and hapter
an
CommenNew Fund
CommenNew Stan
nt [4]: Danielldamental
nt [5]: Daniellndard
e Price:
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12
The orgagencystaff an AdminPropereffectiv Public The funcommusuccess To opecan obtin the cadmini An ageestablisorganizthe parbecompublic Effectideliveroperatipricingopportu All pardependmarketguidelirequirefunctio
3
NOTE
ganizationay to carry ound the publi
nistrative reprly designed ve administr
informationnctions overunication tos, the purpo
erate effectivtain such sucommunity.istration and
ency should sh relationshzing commurk and recreae problems.support and
ive market rring demandions. Markeg, making acunities that
rk and recreds on their sting philosopines to implee that all ageons.
.0 - Or
E: Standardand are
l structure put its missionc.
porting systeadministrat
rative report
n, communitrlap becauseols. While tse of each d
vely, a park upport by inf By providi
d operations
make use ohips with thunity groupsation agency A well-org
d can serve t
research, plad-driven, higeting is a proccessible, ansatisfy the w
ation agenciize and manphy and maement that pency staff be
rganiz
ds markede required
provides align. The roles
ems providetive reports wting system
ty relations,e they all dethey have th
differs and e
and recreatiforming the ing the new, a relations
of the many hem. The pas where theyy learns of iganized comto identify p
anning, prodgh quality process for acnd providingwants/desire
ies perform ndate. Amonarketing planphilosophy. e appropriat
ation a
d with a stad of all age
gnment of res, responsib
e managemewill reflect ensures com
and marketeal with an ohe same ultimeach approac
ion agency mpublic and s media andhip of mutu
community ark and recrey do not exisssues, needs
mmunity relaproblems in t
duct and prorograms andcomplishing
g accurate anes of target m
certain marng the funct
n, and develoThe compleely educated
and Ad
ar ( ) arncies seeki
esponsibilityilities and st
ent informaticomparativemmunication
ting are comorganizationmate purposches the task
must have thnews media
d the commuual trust, coo
organizatioeation agencst. By estabs, and opporations effortthe making.
gram develod services cog agency mind timely inmarkets.
rketing functtions are useopment of oexities of mad about mar
dminis
re fundameing accred
y and delegatructure sho
ion on the ae data and trns througho
mplementaryn’s relationshse of helpingk from a diff
he support oa of events thunity with inoperation, an
ons that existcy should plblishing suchrtunities andt can act as a.
opment, straontribute to ission and obnformation a
tions; the scer inquiry, doperational parketing andrketing and i
stratio
ental standditation.
ation of authould be clear
activities of trends on act
out the chain
y functions whips and emg assure an
fferent persp
of its commuhat affect thnformation ond respect ca
t in its jurisdlay an activeh links with d responds tan effective
ategies, and successful pbjectives by
about recrea
cope of theirdevelopmentprocedures ad related resits applicatio
on
dards,
hority to enarly understo
the agency. tivities. An n of comman
within the agmploy similar
organizationpective.
unity. An ahe lives of cion agency an be maint
diction and e role in the commuo them befomeans of el
objectives fpark and recy developingational
r work howet of an agenand policy search function across
able the od by
nd.
gency. r n’s
agency itizens
ained.
unity, ore they liciting
for creation g,
ever, cy
ions
13
3.1 - Standa
intreco
Sugges
chthe
3.2 - AStanda
befu
Sugges
ad 3.2.1 Standa
be91
Sugges
funtec
3.3 - Standa
of Sugges
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3.4 - Standa
inreanco38
Sugges
rep 3.4.1 Standa
wh
Organizaard: The agterrelations
eflect its purommunity, a
sted Evidenchart) showiney are made
Administard: The age administranctions and
sted Evidencdministrative
- Supporard: Sufficie provided t1]
sted Evidencnctions. Dechnology, an
Internal ard: A comf internal in
sted Evidencommunicatio
Externalard: There formation,
eporting andnd outside aommunity. G87]
sted Evidencports and th
- Public ard: The aghen it shoul
ational Sgency shall ships and thrpose, its mand the rela
ce of Complng interrelatie available to
trative Ogency admiative, meetid responsib
ce of Comple equipment
rt Serviceient and apto enable th
ce of Complescribe the snd services
Communmmunicationnformation
ce of Complons are man
l Commushall be ancommunity
d evaluatioagencies areGood comm
ce of Complhe latest eval
Informagency shall ld be releas
tructure establish a he purpose
methods of oationship of
liance: Provionships ando personnel
Offices nistrative oing and sto
bilities. [Pag
liance: Provt used by the
es propriate e
he professio
liance: Currsupport staffutilized by t
nication n system shamong staf
liance: Provaged by the
unication n establishedy relations, n. Timely ce crucial to munications
liance: Desluation.
tion Polihave appro
sed, and by
staff organ of organiza
operation inf the differe
vide the aged the purpos.
offices shallrage space,
ge 90]
vide documee agency an
equipment, onal staff to
rent technolof available tothe support
all be estab
ff. [Pages 86
vide a commagency.
d process reand marke
communicasuccess in
s with the a
cribe the est
cy and Poved policiewhom it sh
nizational station comp
n relation toent organiz
ency’s organe for organi
l be accessib, and equip
entation thatd how acces
technologyo perform th
ogy should bo professionstaff.
blished to en6-87]
munication m
egarding theting functitions with ecooperative
appropriate
tablished pr
rocedurees that govehould be rel
tructure anponents. Tho its resourzation comp
nizational strizational com
ble to the pment adequ
t describes thss is provide
y, clerical anheir approp
be utilized tnal staff. Al
nsure the a
matrix illustr
he integrateions of the aexternal dee efforts in e news medi
rocess and p
e ern what inleased and
nd specify thhe agency's ces, its rela
ponents. [Pa
ructure (i.e.,mponents an
ublic and suate to perf
he types of oed to the sta
nd adminispriate funct
o effectivelylso, describe
ccurate and
rating how in
ed role of puagency inclpartments meeting thia are essen
rovide exam
formation sthat demon
he structure s
ationship to ages 73-87]
, organizationd indicate h
taff. There form the ag
office spaceaff and the pu
strative staftions. [Page
y perform e the equipm
d timely tra
nternal
ublic uding perioof governme needs of t
ntial. [Pages
mples of per
shall be relenstrate the
shall the
onal how
shall gency's
e and ublic.
ff shall es 90-
ment,
ansfer
odic ment the s 375-
iodic
eased,
14
agency’s commitment to inform the community and news media of events involving the agency. [Pages 375-377]
Suggested Evidence of Compliance: Provide the written statement of policy and procedure, indicating
approval by the proper authority. 3.4.1.1 - Public Information and Community Relations Responsibility Standard: A specific position in the agency shall be designated to direct the public information and
community relations functions. The position serves as a point of control for information dissemination to the community and the media. The intent of the standard is to establish the authority and responsibility for developing and coordinating the agency's community relations function in an identifiable position. [Pages 375-377]
Suggested Evidence of Compliance: Provide the position description that reflects responsibilities for
public information and community relations functions. 3.4.2 - Community Relations Plan Standard: The agency shall have an established community relations plan that identifies and
addresses community needs for all segments of its service population, which is evaluated periodically for effectiveness. [Pages 375-377]
Suggested Evidence of Compliance: Provide the community relations plan and latest evaluation. The
community relations plan shall address the following: establishing contact with formal community organizations and other community groups; developing community relations policies for the agency; identifying training needs through interviews with community representatives; and establishing community groups.
3.4.3 - Marketing Plan Standard: The agency shall have an established marketing plan, based on market research that is
evaluated periodically for effectiveness. The fundamental principle of marketing is to gain an understanding of customer needs, wants, concerns and behaviors. The marketing plan addresses the appropriate mix of communications tools to promote agency programs, facilities, events and services and to provide accurate, timely and useful information to the various segments of the target audience. [Pages 359-377]
Suggested Evidence of Compliance: Provide the plan and latest evaluation. Suggested evaluation tools are: surveys, focus groups, customer comment cards, and mystery shopping are common research tools. It is important that the following components be integrated into the plan:
1. Organization mission, goals and objectives; 2. Situation assessment, to include:
a. Examination of demographic trends b. Economic climate c. Competition from alternative providers;
3. Marketing objectives; 4. Segmentation, targeting, and positioning; 5. Marketing mix; and 6. Marketing budget.
Research is important to support segmentation, targeting, and positioning. 3.4.3.1 - Marketing Responsibility
15
Standafuwipl
Sugges
ma
3.5 - Standa
stafosta
Sugges
de 3.5.1 Standa
An30
Sugges
ansyanreg
3.6 - Standa
reprinre
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the 3.6.1 Standa
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pr
ard: A specnctions shaith all agenan.
sted Evidencarketing.
Managemard: The Agatistical andr use in maatistics. [Pa
sted Evidencescribe their
- Utilizatard: Technn agency sh05-345]
sted Evidencnd/or use of ystems, energnd irrigation gistration sy
Records ard: The agetention of rrocedures acluding fre
equirements
sted Evidence most recen
- Recordard: There rocedures thritical inform
sted Evidencocedures an
cific positionall be the recy units in
ce of Compl
ment Infogency shall d data sum
anagement dages 310-313
ce of Compluse in mana
tion of Tology shall
hould be res
ce of Compltechnology.gy and recorsystems, w
ystems.
Managemgency shall records thaaddress reteedom of infs. [Pages 31
ce of Complnt review.
ds Disasteshall be an
hat are permation afte
ce of Complnd a copy of
n shall be desponsibilitydeveloping
liance: Prov
ormationhave manamaries of adecision-ma3]
liance: Provagement dec
echnologbe used to
searching a
liance: Prov. Examples crds managemork orders a
ment Polhave establt are period
ention, dispformation r12-313]
liance: Prov
er Mitigan establishediodically re
er a disaster
liance: Provf the most re
designated ty of a perm, coordinat
vide the posi
n Systemsagement infagency activaking. The
vide examplecision-maki
gy enable the
and applyin
vide examplcould includment system
and work ass
licy and Plished policdically reviosal, accessrequests, an
vide records
ation andd records deviewed forr. [Pages 25
vide the recoecent review
to direct themanent positting, and im
ition descrip
s formation syvities, such reports sha
es of recent ng.
agency to ong such reso
les of progrede but are noms, data mansignment ap
Procedurcy and procewed. Recos, disclosurend they mu
s manageme
d Recoverdisaster mit protecting
5-330]
ords disasterw.
e marketintion of the a
mplementing
ption that inc
ystems thatas daily, m
all provide
statistical an
operate morources as it
essive adoptot limited tonagement anpplications,
res cedures for ords manage and distrist be consis
ent policy an
ry Plan aigation and
g records, st
r mitigation
g function. agency thatg the agenc
cludes respo
t can produmonthly, and
comparativ
nd data sum
re efficientldeems app
tion, upgrado communicnd sharing syfinancial sy
control, magement poliibution of dstent with le
nd procedure
and Proced recovery ptoring them
n and recove
Marketingt works closcy marketin
onsibility for
uce reliable d annual reve data and
mmaries and
ly and effecpropriate. [P
de, installatiations and systems, lighstems, and c
aintenance,icies and documents, egal
es and a cop
edures plan and
m and recov
ery plan and
g sely
ng
r
ports d
ctively. Pages
ion, security hting class
, and
py of
vering
16
To proemployspecialand pardelivercompro Employleisure operatibenefitessentiemploypoliciewell asincludeprocedit commorganiz
4.1 - Standa
prThap
Suda
4.1.1 Stathpaor
Sugges 4.1.2
NOTE
duce the levyees. Qualilized areas trk experiencring experienomise on hir
ying qualifi services orgional expendts. Considerial for manaying personnes and proces standardizee a systemat
dures for botmunicates tozation deals
Personneard: There rocedures fohe personneppropriate t
uggested Eviate of latest r
1. Se2. Be3. Sa4. In5. St
- Code otandard: Thhat provide ark and recrganizations
sted Evidenc
- Recrui
E: Standardand are
vel of qualityfied personnhat are needces. Organinces can attring quality
ed individuaganizations;ditures of rering the vitagement to hnel in the redures manued procedurtic and compth the profeso all employ with compl
el Policieshall be est
or both proel policies ato the posit
idence of Coreview. Theelection, hirenefits inclualary scheduncentive systtaff develop
of Ethics here must ba clear und
creation syss and agenc
ce of Compl
tment Pr
4.0 - H
ds markede required
y that customnel bring to ded to designizations thattract and retamay face d
als is not on; it is also onecreation andal importanchave a workiecreation, paual provides res. The devprehensive ossional and nyees the speclaints, griev
es and Prtablished poofessional aand procedution. [Pages
ompliance: e personnel ping, and disuding retiremule; tem; and ment progra
be an establderstandingtem, businecies, and int
liance: Prov
rocess
Human
d with a stad of all age
mers have cthe organizan and delivet employ quaain a strong ifficulties in
nly one of thne of the mod park organce of hiring qing knowledark, and leisua consistent
velopment ooutline of honon-professcific expect
vances, and m
oceduresolicies, whind nonprofures manuas 443-44; Co
Provide thepractices shamissal;
ment, insura
am.
lished stateg of ethical ress dealingsteractions w
vide the cod
n Reso
ar ( ) arncies seeki
come to expation the kner the “beneality individand satisfie
n remaining
he most impoost expensivnizations arequality empdge of the prure servicest road map f
of a personneow the organional emploations of emmorale prob
s Manualch govern tfessional emal shall be aompendium
e personnel pall include p
ance, leaves,
ment of ethresponsibils with otherwith partici
de of ethics.
ources
re fundameing accred
ect, organiznowledge, skfits” that cu
duals who ared customer
competitive
ortant functve. Generalle allocated tloyees and trinciples, prs field. A wfor human reel policies anization adm
oyees, fair emmployment ablems.
l the adminis
mployees thavailable to
section 17-
policies andprocedures f
, and other b
hical principity involvinr entities, inipants. [Pag
ental standditation.
zations must kills, and abiustomers seere capable obase; organ
e.
ions of recrely, more thato personnelthe associatractices, andell-preparedesources decand procedurministers themployment and finally, h
stration of phat are revie
each empl-7]
d proceduresfor
benefits;
ples for ageng issues as nterrelationges 422-423
dards,
employ quailities in
ek from recrof packagingnizations tha
eation, parkan half of thel salaries anded expense,
d proceduresd personnel cision makinres manual me policies anpractices, anhow the
personnel ewed periodoyee, as
s manual an
ency personrelated to t
nships with ]
alified
eation g and at
k, and e d it is
s for
ng as may nd nd how
dically.
d the
nnel the other
17
Standabapethreap
Sugges
4.1.3 Standa
thwo
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sh 4.1.4 Standa
ha40
Sugges
arevaus
4.1.5 Standa
invcrch[P
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emexleabeeman
Sugges 4.1.7
ard: There ased upon aeriodically. hrough a staecruitment opplicable sta
sted Evidenc
- Equal Oard: There
hat assures eorking cond
sted Evidenchow evidenc
- Selectioard: There ave a role in08-414]
sted Evidence being follo
alidity, utilitysed in the sel
- Backgrard: The agvestigation
redentials, rhild/adult-aages 412-41
sted Evidencackground ch
- Employard: There mployees shxtent of the ave, vacatioenefits progmployees innd personne
sted Evidenc
- Superv
shall be a can establish It is under
ate or local of its park aatutes and p
ce of Compl
Opportushall be an
equal opporditions and
ce of Comple of implem
on Proceshall be co
n determina
ce of Complowed. The py, fairness, lection proc
round Invgency proceprior to ap
review of a buse record13]
ce of Complhecks comp
yee Beneshall be an
hall be descrbenefit. Ty
on leave, regram, liabili performinel support s
ce of Compl
vision
comprehenshed recruitmrstood that civil servicand recreatpolicy state
liance: Prov
nity Empn establishedrtunities fothat compl
liance: Provmentation.
ss mprehensivation of skil
liance: Provprocedures sadverse imp
cess.
vestigatioess for hirinppointmentcandidate'sds, and driv
liance: Provpleted.
efits n establishedribed in terypes of bentirement prity protecti
ng park andservices to e
liance: Prov
sive recruitment plan/pin certain ce merit systtion personements. [Pag
vide the recr
ploymentd policy regr employmlies with th
vide the equ
ve procedurlls and the p
vide selectionshall includepact, admini
on ng personnet, including s civil and cving record
vide the back
d employeerms of whatefits often irogram, heion programd recreationemployees.
vide the emp
tment proceprocedures cases an agetem, and is,
nnel. Agencges 404-406
ruitment pla
t and Wogarding div
ment, promoe American
ual opportun
res for hirinpersonal at
n process pre informatioistration, sco
el shall inclverification
criminal recd for employ
kground inv
e benefits plt is provideinclude admalth insura
m, provisionn functions,
[Pages 416-
ployee bene
ess to attracwith specifency is requ, therefore,cies are obli6]
an/procedure
orkforce Dversity withotion, and en Disabilitie
nity and wor
ng personnttributes re
rocedures anon about the oring, and in
lude procedn of a candicord, particyees assigne
vestigation p
lan. Each od, under w
ministrativence progran of clothinemployee e
-422]
efits plan.
ct qualifiedfic goals thauired to han, linked to tigated to co
es with spec
Diversity evidence oquity in emes Act. [Pag
rkforce diver
nel. The agquired for p
nd evidencepurpose, de
nterpretation
dures for baidate's quacular attented to opera
procedures a
of the benefhat conditi
e leave, holiam, disabilitng and equipeducation b
d personnel at is reviewendle its perthat system omply with
cific goals.
y of implemenmployment
ges 437-438
rsity policy
gency shall positions. [
e that procedevelopment,n of all elem
ackground lifying tion to drug
ate motor ve
and example
fits provideons, and thiday leave, ty and deatpment usedbenefits, if a
that is ed
rsonnel in the all
ntation
8]
and
also [Pages
dures
ments
g and ehicles.
es of
ed to he sick
th d by any,
18
Standard: There shall be constructive and effective supervision of all personnel to help them grow professionally and improve programs and services. Supervision is an on-going and systematic process that is helpful for the well-being of the individual and agency. Important characteristics of effective supervision are the ability to communicate expectations, delegate authority commensurate with the assigned tasks, provide feedback, and motivate. There should be supervisory processes, procedures, or tools that highlight staff orientation, staff coaching, mentoring and training, performance review, and human resource policies affecting supervision of staff such as those dealing with harassment and discipline. [Pages 461-484]
Suggested Evidence of Compliance: Provide examples of processes, procedures, or tools used to assure
constructive and effective employee supervision. 4.1.8 - Compensation Plan Standard: There shall be an established compensation plan and that establishes equity of
compensation among units within the agency that is reviewed periodically. The compensation plan for an agency shall take into account agency employment standards, agency skill needs, and compensation levels offered by other local employers. [Pages 414-422]
Suggested Evidence of Compliance: Provide the compensation plan and a copy of its most recent review
or update. 4.1.9 - Performance Evaluation Standard: There shall be a fair and systematic procedure for annual or periodic appraisal of job
performance. Personnel evaluation shall be utilized for the development and improved quality of the individual's performance on the job, as well as a basis for promotion, monetary increments, and dismissal. Although evaluation is a day-by-day process, there shall be periodic specific reviews with the employee. An employee's personnel file shall include a written annual evaluation. [Pages 445-448]
Suggested Evidence of Compliance: Provide the procedures and a sample of completed performance
evaluations without identifying personal information. 4.1.10 - Promotion Standard: There shall be an established policy and procedures available to all employees defining
the promotion process and the agency's role. The park and recreation agency may rely upon a state or local civil service commission, or other public or private external organization to administer one or more elements of the process in accordance with legal, professional, and administrative requirements. [Pages 445-448]
Suggested Evidence of Compliance: Provide the policy and procedures, and indicate how they have been
communicated to employees. 4.1.11 - Disciplinary System Standard: There shall be an established disciplinary system based on the code of conduct and
performance. The system shall specify the conduct expected of employees.
Prohibitions should be specific, whereas approved behavior may be stated in general terms (e.g., courtesy, punctuality). [Pages 423-427]
19
Suanmaba
4.1.12Standa
prprprsh
Sugges
haba
4.1.13Standa
em Sugges
pr
4.2 - Standa
anprpato
Sugges
qu
4.3 - JStanda
pe
[P
uggested Evind procedureade accessib
argaining aga. Cob. Unc. Apd. Ue. Af. Abg. Pr
2 - Grievard: There rocedure shresenting throcedure; ahall be writt
sted Evidencave been comargaining ag
3 - Termard: There mployment.
sted Evidencocedures, an
Staff Quard: The agnd services irovided in tark and rec
the positio
sted Evidencualifications
Job Analard: Estableriodically,
a. Db. Rc. Tad. M
abPages 439-4
idence of Coes that guideble to emploreements, ifompliance wnbecoming ppropriate ase of alcohocceptance obuse of authroper care an
vance Proshall be an
hall identifyhe grievancend establishten in clear
ce of Complmmunicatedreements, if
ination ashall be est
. [Page 426]
ce of Complnd indicate h
alificatiogency shall in furthera
the job desccreation pern. [Page 45
ce of Complto carry out
lysis andlished job dand includuties of eacesponsibilitasks of each
Minimum levbilities, and41]
ompliance: e the disciployees. Includf applicable.with agency conduct;
appearance; ol and drugsof gratuities,hority; and nd maintena
ocedures n establishedy matters the; establishh criteria fo, concise ter
liance: Provd to the emplf applicable.
and End otablished po
liance: Provhow they ha
ons employ pro
ance of goalcriptions anrsonnel sha1]
liance: List pt such dutie
Job Desdescriptionse, at a mini
ch position;ties of each h position; vel of profic
d behaviors.
Provide the inary systemde copies of. This systemstatements;
s; bribes, or r
ance of equi
d grievancehat are grievh steps and tor employerms. [Page
vide the grievloyees. Inclu.
of Emploolicies and
vide the termave been com
ofessional ss and objec
nd possess sll have cert
professionas.
criptionss for all posimum: position; and ciency nece.
code of conm and how tf disciplinarym shall addr;
rewards;
ipment.
e procedurevable; estabtime limitate represent
es 427-430]
vance proceude grievan
oyment procedures
mination andmmunicated
staff qualifiectives. Staffspecified lictification an
l staff with t
s sitions shall
essary in th
nduct and pethis informay action stepress the follo
e, available blish time litions at eactation. For
edures and innce procedur
s for termin
d end of empd to employe
ed to develof shall be qucenses and cnd/or educa
the responsi
l be based o
e job-relate
erformance ation is commps included owing topic
to all emplimitations f
ch step in thmal grievan
ndicate howres included
nation and
ployment poees.
op and operualified for certificates.ational train
ibilities, cert
on the job a
ed skills, kn
and the polimunicated ain collectivs:
loyees. The for filing orhe grievancnce procedu
w the procedd in collectiv
end of
olicies and
rate prograthe position
. Professionning approp
tifications, a
analysis, rev
nowledge,
icies and ve
r ce ures
dures ve
ams ns as nal priate
and
viewed
20
Suggesinterns
4.4 - Standa
thwitimpa
Sugges
an
4.4.1 Standa
whun
Sugges
ind 4.5 - WStanda
ev Sugges
pr 4.6 - Standa
44
Suex
4.6.1 Standa
thevreatt
sted Evidencship position
Chief Adard: The ag
he managemith authoritme, year-roark, recreat
sted Evidencnd profession
- Leader
ard: The aghen the agenable to act
sted Evidencdicates appr
Workforard: The agvaluation of
sted Evidencogram, leve
Orientatard: There 42-443]
uggested Evixample of m
a. Phb. Thc. Pe
ned. Re
fir
- Employard: There
he agency, bvaluated andequired traitended. Th
ce of Compln, if applicab
dministragency shall
ment, directty to perforound, and btion, or rela
ce of Complnal qualifica
rship Sucgency shall ency's chief t.
ce of Complroval by the
rce Healtgency shall f the progra
ce of Complel of particip
tion Progshall be an
idence of Co
materials disthilosophy, ghe history anertinent socieighborhoodeview of prorst aide and
yee Trainshall be a p
based on need updated pining, maine program
liance: Provble, an exam
ator have a chie
tion, and corm such resbe qualified ated discipl
liance: Provations of the
ccession Phave an est
f administra
liance: Provproper auth
h and Whave an em
am status. [
liance: Provpation and m
gram n orientation
ompliance: tributed at angoals, and obnd developmiological andds in which togram/parkssafety conc
ning and program ofeds of indivperiodicallytain traininshould inco
vide a job demple of a job
ef administrontrol of thesponsibilitie
by experieines. [Page
vide the chiee current age
Procedurtablished prator is incap
vide the writhority.
Wellness Pmployee hea[Pages 441-4
vide evidencmost recent e
n program
Provide outn orientationbjectives; ment of the ad environmethe individus policies an
cerns and gu
Developf employee dvidual emply. The progng records, orporate in
escription fob analysis w
rator respoe operationses. The chience, educat
es 433-438]
ef administrency chief a
re rocedure topacitated, o
tten procedu
Programalth and we442]
e of the ageevaluation.
for all pers
tline of the on. The orien
agency; ental factorsual is to servnd procedureuidelines and
pment Prodevelopmenloyees and fgram must and assure
n-service tra
or a full-timewith last revie
onsible to ths and admief administtion, certific
rator positionadministrator
o ensure thaoff duty, ou
ure, such as
llness prog
ency’s emplo
sonnel emp
orientation pntation progr
s of the comve (environmes manuals, d forms revi
ogram nt, availablfuture organotify pers
e that requiaining and
e, part-time,ew.
he approvininistration otrator shall cation, and
n descriptior.
at leadershit of town, o
continuity p
ram showin
oyee health
loyed by th
program andram should
mmunity andmental scan)
job duties, ew.
le for emploanizational sonnel of avred trainin succession
temporary
ng authorityof the agencbe employe
d/or training
on and the na
ip is availabor otherwise
plan, which
ng periodic
and wellnes
he agency. [
d a representinclude:
d specific ); and staff proced
oyees throuneeds that
vailable andg programs
n planning t
and
y for cy and ed full-g in
ame
ble e
c
ss
[Pages
tative
dures,
ughout is
d/or s are to
CommenNew Stan
nt [6]: Daniellndard
e Price:
21
ensure the continued effective performance of the organization after the departure of key staff. [Pages 448-451]
Suggested Evidence of Compliance: Describe the scope and components of the employee development
and training program, provide an outline of training offered (mandatory and discretionary), and provide lists of participants for the prior calendar year, and last review.
4.6.2 - Professional Certification and Organization Membership Standard: Professional staff shall be active members of their professional organization(s) and
pursue professional certifications, e.g. Certified Park and Recreation Professional (CPRP), Certified Park and Recreation Executive (CPRE), Certified Therapeutic Recreation Specialist (CTRS) for park and recreation professionals. "Active" means more than holding membership, including attendance at meetings, making presentations, participating in committee work, holding elected and appointed positions, and participation in educational opportunities. [Page 451]
Suggested Evidence of Compliance: Provide a list of staff with professional certifications and also
provide a list of staff that have actively participated in a professional organization during the prior calendar year, indicating the nature of participation.
4.7 - Volunteer Management Standard: There shall be a volunteer management function within the agency, including a
comprehensive volunteer management manual that includes policies and procedures related to the management of volunteers. [Pages 454-458]
Suggested Evidence of Compliance: Provide the volunteer management manual. 4.7.1 - Use of Volunteers Standard: Volunteers shall be used by the agency in a variety of positions. [Pages 455-456] Suggested Evidence of Compliance: Provide list of functions in which agency volunteers are used, the
extent of use, and examples of volunteer position descriptions. 4.7.2 - Volunteer Recruitment, Selection, Orientation, Training, and Retention Standard: There shall be an on-going function within the agency for the recruitment, selection,
orientation, training and retention of volunteers, including procedures on background screening. Background investigations shall be made for all volunteers who work routinely with vulnerable populations, especially youth, senior adults, and persons with disabilities. [Pages 456-457]
Suggested Evidence of Compliance: Provide the agency’s recruitment, selection, orientation, training,
and retention procedures. Provide the agency’s background investigation procedures for volunteers and evidence of implementation.
4.7.3 - Supervision and Evaluation of Volunteers Standard: Agency volunteers shall be monitored, shall receive supervisory visits and conferences,
and be evaluated regarding performance. Supervision and evaluation of volunteers is important to ensure adequate training is provided and to verify satisfactory conduct and
22
performance. The degree to which the agency supervises and evaluates volunteers may vary depending on the role of the volunteers. [Page 457]
Suggested Evidence of Compliance: Provide written description of the monitoring system including
current practices for supervisory visits, and examples of completed evaluations. 4.7.4 - Recognition of Volunteers Standard: There agency shall have a program to recognize volunteers for their contributions.
Recognition may take many forms, depending on the nature of the volunteer roles. [Pages 457-458]
Suggested Evidence of Compliance: Provide a description of the recognition program and recognitions given over the past calendar year.
4.7.5 - Liability Coverage for Volunteers Standard: Agency volunteers shall be covered for negligence liability. [Page 458] Suggested Evidence of Compliance: Provide documentation indicating coverage of volunteers for
negligence liability. 4.8 - Consultants and Contract Employees Standard: The agency shall have policies and procedures regarding the use of consultants and
contract employees. [Pages 458-459] Suggested Evidence of Compliance: Provide the agency’s policies and procedures regarding the use of
consultants and contract employees. 4.9 - Staff Acceptance of Gifts and Donations Standard: The agency shall have an established policy for the acceptance of gifts and donations by
staff members. Suggested Evidence of Compliance: Provide the policy on acceptance of gifts and donations by staff
members.
23
Financorganizupwardunwillibecommanagorganiz Formalwith fupropos
5.1 - Standa
ancle
Sugges
5.1.1 Standa
feede
Sugges
co 5.1.2 Standa
[P Sugges 5.1.3 Standa
otreshco
Suggesgrants descrip
NOTE
cial managemzational goad spiral of cingness of tae more effecers must pozation to ass
l fiscal contunding authoses and to al
Fiscal Poard: Fiscal nd investmeearly establ
sted Evidenc
- Comprard: There es and charetermining
sted Evidencost recovery
- Agencyard: The agages 511-51
sted Evidenc
- Grantsard: Whereher applica
esearch, coohall evaluateoordinated.
sted Evidencreceived by
ptions, grant
5.0
E: Standardand are
ment is the pals and objecosts, increasaxpayers supctive and efssess the absure the succ
rol and monorizations anert agency m
olicy policies set
ent of fundslished. [Pag
ce of Compl
rehensiveshall be an
rges may befees and ch
ce of Complprocedures,
y Acceptagency shall 14]
ce of Compl
s Procedue feasible anable agencyordinate ande how appli[Pages 508-
ce of Comply the agency tor, date awa
0 - Fin
ds markede required
process of pctives. The ising emphaspport higher
fficient in allbility to secucess and sur
nitoring procnd restrictiomanagement
tting guidelis shall be seges 487-494]
liance: Prov
e Revenun establishede instituted harges. [Pag
liance: Prov, and the mo
ance of Ghave an est
liance: Prov
ures nd appropr
y grants to sd implemenication, app-509]
liance: Provfor the past
arded, grant
nancial
d with a stad of all age
planning for,increasing dsis on fiscal r taxes, are al aspects of
ure, organizervival of the
cedures enabons, to ensurt to possible
ines for maet forth clea]
vide fiscal p
e Policy d revenue pby type of
ges 500-515]
vide the policost recent re
Gifts and tablished po
vide the polic
riate, the agsupplementnt grant oppproval, imp
vide the proct five years, t amount and
l Mana
ar ( ) arncies seeki
, acquiring, demand for m
responsibiliall forcing ptheir financ
e, and controeir organizat
ble an agencre that disbue problems.
anagement aarly in writi
policies and
policy that iservices an]
cy on fees aview or upd
Donationolicy for th
cy on accep
gency shall t funding thportunities
plementation
cedure to princluding id
d agency ma
ageme
re fundameing accred
and using fumore and beity and accopark and reccial operationol the financtions.
cy to establiursements ar
and controing, and the
legal author
is periodicand the strate
and charges,date.
ns e acceptanc
ptance of gif
procure reghrough an e. Prior to gn and mana
rocure grantdentificationatch.
ent
ental standditation.
unds to achietter serviceountability, acreation organs. Parks ancial resource
ish accountare for design
l of revenuee legal auth
rity.
ally updatedegies and m
the current
ce of gifts a
fts and donat
gional, statestablished grant procuagement pr
ts along withn of the follo
dards,
ieve predetes, continuinand the anizations tond recreationes of the
ability, to conated and ap
es, expendihority must
d regardingmethodologi
fee schedul
and donatio
tions.
e, federal aprocedure rement, age
rocesses wil
h a summaryowing: proj
ermined ng
o n
omply pproved
tures, be
g what ies for
les, or
ons.
and/or to encies ll be
y of ject
24
5.1.4 Standa
prcoagpr
Sugges
suincof
5.2 - Standa Sugges 5.2.1 Standa
readthan
Sugges au 5.2.2 Standa
eqre
Su
ag 5.2.2.Standa
se Sugges
5.3 - A
- Privateard: Whererofit supporoordinate angency shall rocess will b
sted Evidencupport alongcluding iden
f the contribu
Fiscal Mard: There
sted Evidenc
- Authorard: The agesponsibilitydministratohe agency mn identifiabl
sted Evidencuthority for t
- Purchaard: Agenciquipment, sequisition an
a. Spb. Bic. Cd. Pr
ca
uggested Evigency equipm
.1 - Emerard: There cure equipm
sted Evidenc
Accounti
e, Corpore feasible anrt to supplend implemeevaluate thbe coordina
ce of Compl with a sumntification oution and m
Managemeshall be est
ce of Compl
rity and Rgency's chiey for the fisr is ultimat
may dictate tle person or
ce of Complthe agency.
asing Proies shall havupplies andnd purchaspecificationidding procriteria for trocedures fards, if appl
idence of Coment, suppli
rgency Pushall be est
ment or ser
ce of Compl
ing Syste
rate, andnd approprement agencent alternat
he terms of aated.
liance: Provmmary of suc
f the followmethod of rec
ent Procetablished pr
liance: Prov
Responsief administrscal managetely responsthe need to r componen
liance: Prov
ocedures ve establishd services. se of agencyns for items cedures; the selectionfor disburselicable. [Pag
ompliance: ies, and serv
urchase Ptablished prrvices in a s
liance: Prov
em
d Non-Proriate, the agcy funding tive fundingacceptance
vide the procch support re
wing: projectcognition.
edures rocedures f
vide the proc
ibility forrator shall ement of thsible for alldelegate re
nt within th
vide docume
hed proceduThere shall
y supplies, erequiring s
n of vendorement of peges 515-517
Provide the vices.
Procedurrocedures fswift and ef
vide the proc
ofit Suppgency shall through ang options. Pand how th
cedure to soleceived by tt description
for the fisca
cedures for t
r Fiscal Mbe designat
he agency. Al agency fiscesponsibilithe agency.
entation dem
ures for thel be formal equipment standardize
rs and biddetty cash an7]
procedures
res for emergenfficient man
cedures for e
port Procsolicit priva
n establishePrior to acche impleme
licit private,the agency fns, grantor/sp
al managem
the fiscal ma
Managemted as havin
Although ancal mattersty for fiscal
monstrating c
e requisitionprocedureand serviceed purchas
ders; and nd issuance
for the requ
ncy purchanner.
emergency p
cedures ate, corpord procedurceptance ofentation and
, corporate afor the past fponsor, date
ment of the
anagement o
ment ng the authn agency's cs, the size an
manageme
clear delega
n and purchs for contro
es such as: es;
and use of
uisition and
ases within t
purchases.
ate, and nore to researf support thd managem
and non-profive years e awarded, v
agency.
of the agenc
hority and chief nd complexent function
ation of fisca
hase of agenolling the
procureme
purchase of
the agency
on-ch,
he ment
ofit
value
cy.
xity of ns to
al
ncy
ent
f
to
25
Standaacfare
Sugges 5.3.1 Standa
exob
mo
5.3.2 Standa
anleg
Sugges
po 5.3.3 Standa
dire
Suco
5.3.4 Standa
orgoce
Suletthe
ard: The agccurate, andcilitate rap
evenue any t
sted Evidenc
- Financard: The agxpenditure sbject, and p
Suggestedonths. Mont
a. Inb. Bac. Exd. Une. Re
- Positioard: The agnd type of agally emplo
sted Evidencositions.
- Fiscal Card: The agsbursing fu
eceived by t
uggested Eviontrol and m
a. Mor
b. Prc. Cod. Pe
- Indepeard: There r at a time sovernment'sertified pub
uggested Evitter, or moste audit recom
gency shall d complete id retrievaltime the inf
ce of Compl
cial Statugency shall shall be cla
program.
d Evidence ofthly financia
nitial appropalances at thxpenditures nencumbereevenue statu
n Authorgency shall authorized foyed and th
ce of Compl
Control agency shall unds. The phe agency.
idence of Comonitoring prMaintenance
rganizationareparation oonduct of inersons or po
endent Aushall be an
stipulated bs internal alic account
idence of Cot recent Commmendation
have a comdocumental of informaformation i
liance: Prov
s Reportutilize monssified acco
of Compliancal status rep
priation for ehe commencand encumb
ed balances;us.
rization Phave establ
filled and vhat positions
liance: Prov
and Monhave establrocedures s[Pages 572-
ompliance: rocedures shof an allotm
al componenf financial s
nternal auditositions auth
udit n independeby applicablaudit staff (eing firm. [P
ompliance: mprehensivens.
mprehensiveation of the ation on theis required.
vide a descrip
ts nthly financording to fu
ce: Provideorts shall in
each accouncement of thbrances mad; and
Procedurlished procacant posits are in acc
vide the posi
nitoring Plished procshall enhan-576]
Provide the hall include:
ment system,nts; statements; ts; and horized to ac
ent audit of le statute orexternal to Pages 520-5
Provide the e Annual Fin
e accountinflow of fun
e status of a. [Pages 517
ption of the
cial status runction, org
e financial stnclude, at a mnt (or programhe regularly de during th
res cedures for tions to ensucordance wi
ition authori
Procedurecedures usednce security
fiscal contr: , if any, or r
ccept or disb
f the agencyr regulationthe agency23]
most recentnancial Repo
ng system tonds. The acappropriati7-519]
accounting
reports. Eacganizationa
tatus reportsminimum: m); defined per
he period;
maintaininure that perith budget a
ization proc
es d for collec
y and accou
rol and moni
records of ap
burse funds.
y's fiscal actn. The audi
y being audi
t independenort (CAFR)
o ensure an ccounting syions, expend
g system.
ch appropral compone
s for the pre
riod;
ng control orsons on thauthorizati
edures and b
ting, safeguntability of
itoring proc
ppropriation
tivities condit may be pited) or by
nt audit andand provide
orderly, ystem shall ditures and
riation and nt, activity,
evious three
over the nume payroll arons.
budgeted
uarding, anf all monies
cedures. The
ns among
ducted annuerformed ban outside
d managemee the respon
d
,
mber re
nd s
e fiscal
ually by the
ent nse to
26
5.4 - AStanda
inopfivde
Suim
5.4.1 Standa
thpraninfoIn
Suco
5.4.2 Standa
anasascoan
Sugges
ev 5.5 - Standa
an Sugges
ex 5.5.1 Standa
apfisac
Sugges
Annual oard: There cluding bot
perating expve or six yeaetermined b
uggested Evimprovements
- Budgetard: The he
he agency burocess, guidnd procedurstructions fr major con
nformation
uggested Eviomponents in
- Budgetard: Majornd activity assessment ofssigned posiosts per prond service st
sted Evidencvidence of th
Budget Card: The agnd expendit
sted Evidencxamples of p
- Suppleard: The agppropriatioscal planninccount to an
sted Evidenc
or Biennishall be an
th revenuespenses, covears with anby the kind
idence of Cos budgets.
t Developeads of majudget. To in
delines shallres relatingfor preparintinuing exshould be i
idence of Con the budget
t Recommr organizatianalysis, forf future peritions to ensgram elemetatistics sho
ce of Complheir consider
Control Pgency shall tures, and c
ce of Complperiodic repo
emental/Egency shall ns and fundng efforts. Mnother and/
ce of Compl
ial Budgen annual or s and expener a one-ye
nnual reviewof system i
ompliance:
pment Pajor organizancrease thel be establisg to the budng budget r
xpendituresincluded reg
ompliance: t preparation
mendatioional compor use in thersonnel neesure that poent should ould be mai
liance: Provration in the
Procedurhave proce
continuous m
liance: Provorts.
Emergenchave establd transfers Mechanism/or requesti
liance: Prov
et biennial op
nditures. Opar or two-y
w. The natuin use by its
Provide the
articipatioational com
e value of thshed to infodget preparrequest doc or changesgarding ope
Provide evin process.
ons onents shale developmeeds, the anaositions allobe computeintained to
vide example budgeting
es edures for bmanagemen
vide the proc
cy Approlished procto meet cir
ms of adjusting that add
vide the supp
perating anperating buyear period ure of an ags governme
e current and
on mponents shhe input andorm the heaation procecuments ans in continuerating imp
idence of su
l provide reent of the ag
alysis shouldocated to aged and line assist in th
les of agencprocess.
budget contnt review.
cedures for b
opriationcedures for rcumstancetment may iditional fun
plemental/em
d capital im
udgets incluand capita
gency's budental author
d approved
hall participd to enhancads of compess. The gud for provi
uing expendpact.
uch participa
ecommendagency's budd include angency functitems estab
his process..
y componen
trol with pe
budget contr
ns Procedrequesting s that canninclude tra
nds be gran
mergency ap
mprovemenude both capal improvemdgetary systrity [Pages
operating an
pate in the dce coordinaponents of thuidelines shading adequ
ditures of bu
ation by maj
ations, basedget. In addn assessmentions are apblished; fin
nt recommen
eriodic repo
rol within th
dures supplemen
not be anticinsferring futed for agen
ppropriation
nts budgets,pital and
ments may etem may be527-576]
nd capital
developmenation in the he essentialall include
uate justificudget items
jor organiza
ed on operadition to annt of presenppropriate. ancial reco
ndations and
orting of rev
he agency an
ntal or emeripated by punds from ncy needs.
ns procedure
,
extend e
nt of budget l tasks
ation s.
ational
ational n ntly Unit rds
d
venues
nd
rgency prior one
es.
27
5.5.2 - Inventory and Fixed Assets Control Standard: The agency shall have established procedures for inventory control of property,
equipment, and other assets to prevent losses and unauthorized use, and to avoid both inventory excesses and shortages. There shall be a complete and current listing of agency assets.
Suggested Evidence of Compliance: Provide procedures for inventory and fixed asset control.
28
A progHigh-qA systeservicecoordincommuminimu The priand recCertaindetermobjecti The recagencyinitiativoutgrow Park anextrinsdirecte(manipattitude A leisuApprecleisure interac
●
●
●
●
●
●
●
6.0
NOTE
gram is a mequality progrematic and wes should benated with runity, such aum of dupli
imary respocreation expn program a
minants are: cives; constitu
creation proy’s programmves. While rwth of other
nd recreatiosic benefits ted recreationpulation andes and value
ure educatiociation of le participatio
ction. ExamCooperativchildren anCommunirecreation Distributinprograms cable TV cOrganizinwith targebenefits ofMarketingnewsletterIncluding participanIncluding causing th
0 - Prog
E: Standardand are
eans to leisuramming is well-researc
e provided brelated progras schools, vcation, as w
onsibility of periences annd service dconceptual fuent interes
ogramming pming functiorelated to a mr strategic an
n agencies sthat leisure (n activities pd coordinatioes) and cogn
n program cisure, 3) Un
on, 5) Knowmples include
ve agreemennd adolescety presentatassociation
ng a “benefiand serviceschannels. g and categoted programf outdoor plg and advertrs, and policbenefit statets will see wthe question
he participan
grams
ds markede required
ure and recrea dynamic p
ched analysiy the agencyrams of othevoluntary ag
well as to red
the park andd environme
determinantsfoundations ts and desire
plan includeons, includinmaster or cond program
should have(time, activiprovide. It shon of physicnitive (intell
consists of snderstandingwledge and ue: nts with loc
ents of leisurtions regardins, and at buits” CD or ws through va
orizing agenms and servic
ay for childising the ben
cy manuals, ements in brwhat they can of “How hnt to reflect o
s and S
d with a stad of all age
eation as weprocess that is should be y. The publer governmegencies, andduce compet
d recreationents enhancs give directof play, rec
ed needs; an
es all elemenng activity somprehensivforecasting
a program tity, experienhould includ
cal skills andlectual skills
six (6) compg self-determuse of resour
al schools tore benefits. ing leisure b
usiness and iwebsite hypearious social
ncy publicatces, e.g., ben
dren. nefits messaon staff approchures and
an gain fromhave you benon the benef
Service
ar ( ) arncies seeki
ell as a vehict continues acompleted
lic park and ental, for-prd churches, ttition.
n professionae the well-btion to whatcreation, andnd communi
nts and servselection, tyve plan, the
g tools.
that educatence) and parde the three d abilities), as and abilitie
ponents: 1) Amination in lrces for faci
o develop cl
benefits at lindustry mee
erlink to edul media outl
tions and phnefits of nat
age in agencparel, facilityd program d
m participatinnefited fromfits of the pr
es Man
re fundameing accred
cle to deliveas the recreain determinirecreation p
rofit and nonto provide m
al is to provbeing and qut is providedd leisure; agity opportun
ices of the pype and scoprecreation p
es the publicrticipation in(3) behavioaffective (ines).
Awareness oleisure, 4) Mlitating leisu
lasses, work
ibraries, senetings. ucate, publiclets (Facebo
hotos accordture walks f
cy telephoney and vehicldescriptions ng in progra this prograrogram.
nagem
ental standditation.
r benefits toation experieing what proprogram shon-profit orgamaximum co
vide programuality of lifed and assessegency philosnities for the
public park ape of prograprogrammin
c about the in self-directeor domains: pnterests, app
of self in leisMaking decisure, and 6) P
kshops or ev
ior citizen c
cize, and infook, Twitter,
ding to the bfor senior po
e messages, le signage.so that pros
ams. am?” in prog
ment
dards,
o participantence unfoldsograms and ould be anizations inoverage with
ms by which for participed. These ophy, goals
e public.
and recreatiams and outrng plan shall
intrinsic anded and leadepsychomotoreciations,
sure, 2) sions regardPromoting s
vents to infor
centers, spec
form of agen, etc.) and p
enefits assoopulations an
employee
spective
gram evalua
ts. s.
n the h a
leisure pants.
and
on reach l be an
d er-or
ding social
rm
cial
ncy ublic
ciated nd
ations,
29
●
● ●
6.1 - Standa
peansc
Suthe
6.1.1 Standa
focotase
Sugges
an 6.1.2 Standa
9; Suob
6.1.3 Standa
to
Including releases anConductinConductin
Recreatiard: The aeriodically und services ope of prog
uggested Evie update pro
a. Prb. Prc. Prd. Ree. Cof. Pe
- Progra
ard: The pundations o
onstituent inrgeted conslected. [Cha
sted Evidencnd service d
- Particiard: The dePages 176-
uggested Evibtains and ut
a. Plan
b. Coai
c. Spsp
d. Rene
e. Pe
- Self-Diard: The ag
participate
the benefitsnd public seng benefits-bng and repor
on Progrgency shallupdated anof the agen
grams and o
idence of Coocess. This rogram objerogram and rogram and ecreation anommunity Ieople with s
am and Srograms anof play, recnterests andstituencies mapter 9, Pag
ce of Compldeterminants
pant Invevelopment177]
idence of Cotilizes particlanning activnd ad hoc coonducting ades for specponsoring acponsors, speecommendineighborhoodeople with s
irected Prgency shall e without le
s of programervice annoubased prograrting follow-
rammingl have a rec
nd a currentncy’s prograoutreach in
ompliance: plan shall in
ectives (6.2)service statiservice dete
nd leisure trenventory (1
special need
ervice Dend services reation, and desired nemust also bes 155-159]
liance: Provs are used in
volvementt of agency
ompliance: cipant input.vities througommittees; activities, succial group sectivities, succial project ng policy th
d and commspecial need
rograms offer self-d
eadership, u
ms and servicuncements. am research-up assessm
g Plan creation prot-year implamming funnitiatives. [C
Provide the nclude: ; istics (10.5)erminants (6ends analysi0.5.2); and s and disabi
eterminaprovided bd leisure; aeeds. Other
be a part of ]
vide documen providing p
t programs a
Describe the. Participangh such mea
ch as servinervices, judgch as playgrpatrons;
hrough citizemunity-wide
s or disabili
and Servdirected recunder only
ces on agenc
h studies. ments and da
ogramminglementationnctions, incChapter 8, P
current recr
; 6.1.1); is (10.5.1);
ilities.
ants by the agencagency philor opportunithe conside
entation and programs an
and service
e process annts should haans as club o
ng as volunteges for conteround adviso
en advisory levels; and, ties.
vices creation oppgeneral sup
cy websites
ta analyses.
g plan covern plan. The cluding activPages 137-13
reation prog
cy shall be bosophy, goaities in the ceration for
examples dnd services.
s shall invo
nd provide eave involvemofficers, sen
eer leaders oests; ory councils
committees
portunities pervision. E
and in ema
ring 3-5 yeaplan addrevity selectio38]
gramming pl
based on thals and objecommunityprograms a
demonstratin
olve particip
examples of ment in:
nior adult an
on playgrou
s, program a
s and study g
for individExamples i
il/e-blasts, p
ars that is esses all proon, type and
lan and desc
he conceptuectives; y and needs and service
ng that the p
pants. [Ch
f how the ag
nd teen coun
nds, recreat
and/or team
groups at bo
uals and grnclude picn
press
ograms d
cribe
ual
of es
program
hapter
ency
ncils,
tion
oth the
roups nic
30
faop Surec
6.1.4 Standa
opcladr
Surec
6.1.5 Standa
pragto mthpu
Surec
6.1.6 Standa
seinEx19
Suthe
6.1.7 Standa
no
Sudopa
6.2 - Standa
pede
cilities, tennpen playgro
uggested Evicreation opp
- Leaderard: The agpportunitiesasses. Examramatics for
uggested Evcreation opp
- Facilitaard: The agrovide or wgency. An e
start a comeeting place
he organizaturpose. [Ch
uggested Evicreation opp
- Fee-Baard: The agrvices for aclude the rexamples of 9; Pages 500
uggested Evie agency.
- Cooperard: The agonprofit ent
uggested Evocumentationartnership ag
Programard: There eriodically. esired by th
nis courts, rounds. [Cha
idence of Coportunities, i
r-Directegency shall s where parmples inclur children.
vidence of Cportunities, i
ated Proggency shall ant to provexample of mmunity the, some admtion will bechapter 9; Pa
idence of Coportunities, i
ased Proggency shall a fee can auental of picprograms f
0-506]
idence of Co
rative Prgency shall tities to pro
vidence of Cn, such as Mgreements.
m Objectivshall be sp Objectives
he program
roadways iapter 9; Pag
ompliance: including a
d Prograoffer leade
rticipant inude tennis, c
[Chapter 9;
Compliance: including a
grams anfacilitate as
vide recreatfacilitated peater organministrativecome self-suages 161-162
ompliance: including a
grams anoffer progr
ugment recrcnic pavilionfor a fee inc
ompliance:
ogrammenter into c
ovide progr
Compliance: Memoranda
ves ecific objecs shall be spor service
n scenic aree 161]
Provide exalist of such
ams and Sr-directed rvolvement
crafts, dancPage 161]
Provide exalist of such
nd Servicssistance totion prograprograms anization; the help in puustaining. 2]
Provide exalist of such
nd Servicerams and sereational opns, ice skateclude instru
Provide a li
ing cooperativeamming. [C
Provide curof Understa
ctives establpecific and so that pro
eas, bridle t
amples of hoopportunitie
Servicesrecreation ois directed
ce; synchron
amples of hopportunitie
ces o individualms and leisand services
he agency mublicity, andDemonstra
amples of hopportunitie
es ervices for apportunitieses and skis,uction, trips
sting of the
e agreemenChapters 6 a
rrent exampanding (MOU
lished for pmeasurablegress on me
trails, self-g
ow the agences.
opportunitiby a leadernized swim
ow the agenes.
ls and grousure services is an indiv
may help inid "seed moation projec
ow the agenes.
a fee. Offers. Example, boats, vides, and theat
fee-based p
ts with puband 7; Pages
ples of coopeU), Memora
programs ore as to the aeeting objec
guiding nat
cy provides
ies that pror, including
mming perfo
ncy provides
ps of indivies independvidual or grtially by prney" with
cts may be u
ncy provides
ring some pes of serviceeos, safety eter product
programs and
blic, commes 98-102, 15
erative proganda of Agr
r services thactual outcoctives can b
ture trails, a
self-directe
ovide recreag skills instrormance; cr
s leader-dire
iduals that dently from roup that wroviding a the intent tutilized for
s facilitated
programs aes for a fee equipment.tions. [Chap
d services w
ercial, and 59]
gramming wreement (MO
hat are reviome or impbe evaluated
and
ed
ation ruction reative
ected
the wishes
that this
and
pter
within
with OA), or
iewed pact d.
31
Obspad
Su
6.3 - Standa
anbabashof17 Suclean
6.3.1Staunanphbainab
Suggesusprpo
6.4 - Standa
paserecocothin
Sugges
thram
6.4.1
bjectives capecial eventsdvanced. [C
uggested Evi
Scope of ard: The cond shall proackgroundsasic physicahould take iffered by ot79]
uggested Eviearly how th
nd ethnic bac
1 - Outreatandard: Thnderserved nd services, hysical, sociarriers mayclusionary
bilities and
sted Evidencsed for this aovide exam
opulations.
Communard: The agarticipants)rvices that
ecreation shooperation wommercial rhe use of leis
dividual an
sted Evidenche communiange of parti
methods used
Health
an be defines and they cChapter 9; P
idence of Co
f Programontent of agovide for inds. Activitiesal, emotionanto consideher organiz
idence of Cohe agency prckgrounds, a
ach to Dihe agency sin the commagencies sh
ial and meny be addresssupport sersocioeconom
ce of Complanalysis), de
mples of outre
nity Educgency shall on the outcis periodica
hould be ongwith the comrecreation esure time, end their effe
ce of Complity on the beicipants andd.
and Well
ed by progrcan be furtPages 165-1
ompliance:
m Opportgency progrdividual difs selected shal, social, aneration the zations, pri
ompliance: rovides oppages, and ge
iverse Unshall proactmunity. Tohall identifyntal abilitiessed throughrvices to enmic status.
liance: Idenescribe specieach progra
cation forhave a plancomes, benally evaluatgoing, opermmunity, eestablishmeemphasizingects or lack
liance: Provenefits, valud non-partici
lness
ram area, sher defined72]
Provide obj
tunities rams shall bfferences ofhall be suitend intellecttotal commvate, public
Provide a mortunities foenders.
nderservetively exteno encouragey and addres and finanh reduced f
nsure access [Chapters
ntify underseific barriers
ams and serv
r Leisuren to educateefits, valuested for effecrational ande.g., schoolsents. It shoug the value
k thereof on
vide examplees, and impaipants. Prov
uch as natud into levels
ectives for p
be related df interests, aed to and coual require
munity offerc, and non-
matrix or listor proficienc
ed Populad programs
e participatiess barriers
ncial, geografees and schs to program8 and 9; Pa
erved populwithin the c
vices offered
e and Rece the comms, and positctiveness. Ed systematics, other leisuuld directlyof leisure a society. [C
es of the meacts of leisu
vide the last
ure, dance, s such as be
programs or
directly to sabilities (montribute to
ements of inrings; some -profit. [Ch
ting of progcy levels, so
ations s and servicion in parks that may laphic and cholarships. ms and serv
ages 139, 17
lations (provcommunity d by the age
creation munity (currtive impactEducating thc as well asure agencie
y educate thand recreat
Chapter 9, Pa
ethods utilizure and recreassessment
music, sporeginner, inte
r services an
stated progrmental, socia
oward fulfindividuals.
opportunithapter 9; Pag
grams by fielocioeconomi
ces to resid
ks and recrelimit access
cultural bar Agencies s
vices for pe7]
vide methodthat limit pa
ency to meet
Plan rent and prs of leisure he public a
s implementes, business,he general ction opportages 172-17
zed by the ageation servicof effective
rts, fitness, ermediate a
nd the last re
ram objectial, physical)illment of th The agencties may beges 163-165
lds, demonsic levels, rac
ents who meation progs including rriers. Finashould offe
eople of all
dology and darticipation t the needs o
rospective and recrea
about leisurted in , industry,
citizenry abtunities to t4].
gency to educes to a diveeness of the
and
eview.
ives ), and he y
e 5, 174-
strating cial
may be rams
ancial r
data and
of these
ation e and
and bout the
ucate erse
CommenNew Stan
nt [7]: Daniellndard
e Price:
32
Standard: The agency shall have policies, procedures, or efforts addressing areas of health and wellness such as physical activity, food and beverage offerings, nutrition education, substance abuse prevention, and tobacco use in parks and facilities.
Suggested Evidence of Compliance: Provide the agency’s policies, procedures, or efforts on physical
activity, food and beverage offerings, nutrition education, substance abuse prevention, tobacco use and examples that demonstrate its implementation.
6.5 - Participant and Spectator Code of Conduct
Standard: The agency shall have “code of conduct” guidelines for appropriate participant and spectator conduct at programs and events, and the agency shall proactively inform and remind staff, coaches, participants and spectators about the code of conduct.
Suggested Evident of Compliance: Provide the code of conduct for participants and spectators and describe how program participants, coaches, and spectators are informed of the code of conduct. The agency should collaborate with affiliate groups providing training for youth and coaches to inform and educate about the participant and spectator code of conduct.
Comment [8]: Danielle Price: New Standard
33
Physicthe visicontinuPages 2 The plamanagnatural(such acenters High-pspaces accrediplans, p[Chapt 7.1 - Standa
paaudeBe[C
Suof
7.2 - Standa
ancocoPa Surev
7.2.1 Standa
thfaDe
7.0
NOTE
al resource pion and misuum that has207-238].
anning, devers, whetherl undevelopeas sports ands and interpr
performing mand places.itation standpolicies, proter 13; Pages
Parklandard: The agark, recreatuthority andelegated to lecause land
Chapter 11; P
uggested Evif legal autho
Developmard: The agnd recreatiooncern for oommunity. ages 230-236
uggested Eviview.
- ADA Eard: The ag
he US Deparcilities and esign. [Chap
0 - Fac
E: Standardand are
planning is sion statemes strict prese
elopment anr they are ined lands andd aquatics), retive center
maintenance Customized
dards througograms, ands 267-304].
d Acquisiency shall htion, conserd periodicalocal govern
d costs rise rPages 207-2
idence of Cority to acqu
ment of Agency shall on land andoptimum usApplicable6]
idence of Co
Existing Fgency shall rtment of Jsites again
pters 11, 12
cility a
ds markede required
a process foent of the coervation at o
nd managemn the public, d waters, anand buildingrs [Chapter
e operationsd systems’ a
gh the develod procedures
ition Prohave establirvation, andally reviewenments andrapidly as a
229]
ompliance: ire lands, an
Areas andhave establ
d facilities thsage and coe open space
ompliance:
Facility acomplete a
Justice Titlest the most, and 13; Pa
nd La
d with a stad of all age
ocusing on pontrolling agone end and
ment of physnonprofit, od developedgs of variou12; Pages 2
s organizatioapproaches opment, cons as well as i
ocedures ished policid historical-d. This aut
d is implemareas are de
Provide pond last revie
d Facilitilished polichat are per
oordination e and desig
Provide land
nd Site Aan access aue II regulatit current finages 226, 23
nd Use
ar ( ) arncies seeki
physical resogency. Natu
d complete m
sical resourcor for-profitd areas incluus functions 39-266].
ons insure quand solutionnsistent use,inspections
ies and pro-cultural puhority usua
mented throueveloped, p
licy and prow.
ies Policiecies and proriodically re
with the togn standard
d developm
Access Auudit of all exion at 35.10nal and enfo6, 253, 263,
e Man
re fundameing accred
ources. The ural resourcemodification
ces are functt sectors. Phuding urban (such as fitn
uality experns to operati, and periodiand assessm
cedures forurposes thaally originaugh local chlanned acq
ocedures for
es and Procedures foeviewed. Thotal area ands should be
ment policies
udit xisting sites05, the agenorceable St, 288]
nageme
ental standditation.
planning pres planning sn at the other
tions of all physical resou
parks, specness centers
riences throuions manageic review of
ment schedul
r the acquisat are backetes in state harters and
quisition is n
r land acquis
rocedurer the develohe review s
nd facility ree considered
and proced
s and facilitncy must evtandard for
ent
dards,
rocess confostretches acrr [Chapter 1
park and recurces includeial complexs, communit
ugh well-maement, satisff managemeles and reco
sition of laned by legal enabling ac
d ordinancenecessary.
sition, the ci
es opment of pshould refleesources ofd. [Chapter
dures, with th
ties. Pursuvaluate its exr Accessible
orms to ross a 1;
creation e
xes ty
anaged fy
ent ords
nds for
cts, is es.
itation
park ect a f the 11;
he last
uant to xisting
e
CommenNew Stan
nt [9]: Daniellndard
e Price:
34
Sugges
ev
7.3 - Standa
froterprnash20 Su
7.4 - Standa
resenethrewiplpathne Su
7.5 - Standa
respfaotradeshfre
Sugges
staplaserfac
7.5.1 Standa
lic
sted Evidencvidence of c
Defense Aard: The agom encroacrm public irimitive camatural resouhould includ08, 224]
uggested Evi
Disposal ard: The agecreation lanrvices in ce
ecessary to hat the publecreation deithin the coan. In man
ark, cemetehe communiegotiation o
uggested Evi
Maintenard: The ageviewed perpecialty facicilities, aquher recreat
anging fromeveloped viahould be assequency an
sted Evidencandards for ans or samprvices; provcility operat
- Facilityard: There censes, sanit
ce of Complcompletion o
Against Egency shall chment. Viinterest. If amping, wetlurce areas, de progress
idence of Co
of Landgency shall nds. From
ertain geogrdispose of plic recreatioepartments mmunity se
ny jurisdictery, riverfroity interests
of long-term
idence of Co
ance andgency shall riodically foilities such auatic or athtional eleme
m heavily usa a park clasigned an apnd acceptab
ce of Complall parks, fa
ple external mvide evidenctions and ma
y Legal Rshall be a rtary regula
liance: Submof the access
Encroachhave proce
igilance andareas held ilands, etc.,"property b
sive steps to
ompliance:
s Procedhave establtime to tim
raphic distrpark lands onal benefitreceive caservice area
tions, law reont, or wates from shor
m benefits. [
ompliance:
d Operatihave establ
or managemas marinas,letic facilitients shouldsed and highassification ppropriate
ble quality.
liance: Provacilities and maintenance
ce of park/maintenance p
Requiremregular reviations, fire l
mit completes audit.
hment Predures for pd determinain reserve a" the commoundaries)
o address es
Provide the
ures lished proc
me demograricts. Need in specific ats are not dsh and landa. Land dispequires a reerfront proprt-term poli[Chapters 11
Provide the
ions Manlished main
ment of all , ice rinks, gies, nature c
d be identifih developedor maintenset of main[Chapters 1
vide the mainspecialty are contracts w
maintenance procedures.
ments iew of legallaws, and sa
ed checklist
roceduresprotecting pation are neare used and
munity will rand help r
scalated enc
procedures
cedures regaaphic shifts
for greaterareas. In suiminished.
d to provideposal shouleferendum perty. Suchitical decisio1, 12, and 13
disposal of
nagementntenance anpark and rgolf coursecenters, whed accordind areas to tnance classintenance sta2 and 13; Pa
ntenance anreas; providewhere applicclassificatio
l requiremeafety measu
ts, digital im
s park and reeeded to prd publicizerecognize thesist encroacroachment
regarding d
arding the may chang
r public inteuch cases n In many c
e similar facld be in accbefore the lh legislativeons base on3; Pages 208
f park and re
t Plannd operatioecreation as, zoologica
here applicang to the inthose that aification sysandards incages 253, 26
nd operatione individual cable when
on structures
ents relatedures, and in
mages and sit
ecreation lareserve and d for "use ahem as recrachment. Tt issues. [Ch
defense agai
disposal of ge the need erests may
negotiationsommunitiecilities in anord with thlocal govere requirem
n expedienc8, 210- 213,
ecreation lan
ns standard
areas and faal facilities, able. Parktended use
are lightly ustem. Eachcluding bot63, 290-300
s manual wimaintenanccontracting
s and other g
d to facilitienspections o
te reports as
ands and facprotect the
as trails, reation (i.e. The proceduhapter 11; P
inst encroach
park and for recreatmake it
s should inss the park another locahe comprehnment mayents safegu
cy while allo, 250, 286, 2
nd procedure
ds that are acilities, incequestrian
ks, facilities of the area
used and lesh of these arth recomme0]
ith maintenace managem out maintengeneral park
es, such as of adherenc
s
cilities e long-
ures Pages
hment.
tion
sure and tion ensive
y sell uard owing 290]
es.
cluding n
and a, ss reas ended
ance ment nance k and
ce
35
thereto. Special attention should be given aquatic facilities, child care facilities, concessions, kitchens, and zoos. [Chapters 11, 12, and 13; Pages 208-210, 214-216, 225-227, 231, 251, 259, 263, 267, 269, 286, 291]
Suggested Evidence of Compliance: Provide a matrix showing a representative sample of facilities and the types of regulatory permits, licenses or inspections that are required including copy of last review or update.
7.5.2 - Preventative Maintenance Plan Standard: There shall be a comprehensive preventative maintenance plan, which manages park and recreation areas and facilities on a proactive basis providing periodic, scheduled inspections, assessment and repair/replacement of infrastructure, systems and assets. This includes certifying, checking or testing for optimum operation based on applicable industry standards, local guidelines, city requirements and/or manufacturer's recommendation for maintenance and replacement of parks, with the intent to ensure that park assets are maintained for optimum use and safety and have the ability to reach or extend its full life cycle and expected return on investment. Preventative maintenance should not be thought of as reactionary, rather it should begin with an acceptance of need and the development of a pro-active, planned program. Suggested Evidence of Compliance: Provide the preventative maintenance plan and examples of detailed
preventative maintenance programs for identified parks, recreation areas and facilities with special attention given to playground equipment, aquatic facilities, pedestrian pathways, building infrastructure and other high impact assets, along with copies of completed, recent inspections and safety checks for a sampling of facilities/areas.
7.6 - Fleet Management Plan Standard: The agency shall have an established fleet management plan comprised of an inventory
and maintenance schedule of all vehicles and other major equipment, annual inspections, and a replacement schedule. Chapter 13; Pages 296-297, 299-300]
Suggested Evidence of Compliance: Provide the fleet management plan.
7.7 - Agency-Owned Equipment, Materials, Tools, and Supplies Policies and Procedures Standard: There shall be policies and procedures for the management of and accountability for
agency-owned equipment, materials, tools, and supplies. Procedures should include the purchase and distribution to authorized persons, proper training of appropriate personnel in use of equipment, safe and secure storage of equipment, and maintenance of all equipment in operational readiness and working order. Such property includes supplies, materials, tools, expendable items, vehicles, installed and mobile equipment, and personal wear items used by agency personnel. [Chapters 11, 12, and 13; Pages 213, 217, 229, 236, 251, 253-255, 258-259, 261, 264, 277-278, 282-284, 292-293, 295-300]
Suggested Evidence of Compliance: Provide policy and procedures regarding agency-owned equipment and property.
7.7.1 - Building Plans and Specifications Standard: The agency shall have on file sketch drawing plans, specifications, and/or as-built plans
and legal description of each building, property, or site. [Chapters 11, 12, and 13; Pages 207-208, 210, 216, 218, 222, 224-227, 230-231, 239, 243, 251-252, 255, 263, 267, 273, 279, 287, 292, 299]
Comment [10]: Danielle Price: New Standard
36
Sugges
7.8 - Standa
aghadeenPa
Sugges
extheecdepr
7.9 NStanda
lanvahainsunasteleaen
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thamamapu
7.Staanshanrere Sufacma
7.10 -
sted Evidenc
Environmard: The aggency positiandling of wesign/constrnvironmentages 210, 21
sted Evidencxamples of pe elements o
cosystem andesigns, carboograms.
Natural Rard: There nd manage
aluable wetlabitat preseclude speci
uccession coatural resouewardship tarning oppo
nvironment
sted Evidencat address nanagement panagement p
ublic steward
.9.1 - Rectandard: Thnd administhall also incnd/or zero wegion with aecreation us
uggested Evicilities and aaterials recy
- Mainten
ce of Compl
mental Sgency shall ion and on ewaste; wise ruction of bal educatio5-216,226,
ce of Complprojects and of its envirod green infraon footprint
Resourceshall be nament and tlands, riverervation, waes selection
ommunitiesurce, there through voortunities. ally sound
ce of Complnatural resouplans or proplans and exdship progra
cycling anhere shall btrative officlude an edu
waste plan san emphasissers. [Chapt
idence of Coadministratiycled and the
nance Pe
liance: Prov
ustainabhave an estenergy consuse and pr
buildings ann, stewards232-233, 23
liance: Provinitiatives tnmental susastructure panalysis and
e Manageatural resouthe need to rbanks and ater supply
ns for trees and woodlshall be pro
olunteer stewThe agencymaintenanc
liance: Provurce manageocedures, traxamples of oams.
nd/or Zerbe a recyclinces that is syucational coshould inclus on makingter 13; Pages
ompliance: ive offices ae percent of
ersonnel A
vide the plan
ility Politablished enservation; sotection of
nd facilities ship, trainin36, 240, 247
vide the agethat demonststainability pplans/programd reduction
ement urce managaddress envwoodlands
y reservoirs and shrubsland ecologyocedures toward progry should woce and land
vide the natuement, key pails/land manoutreach and
ro Wasteng and/or zystematicalomponent fude all majg the recycls 290-292]
Provide a deand provide f total waste
Assignme
ns and legal
cy and Pnvironmentsustainableland, air, wand an out
ng and inte7, 286-295]
ency’s envirotrate the agepolicy and ams, capital igoals, intern
gement planvironmentas for erosionand water
s, integratedy. Even if t
o encouragerams and/orork with ot
d managem
ural resourceplans addresnagement pld education
e Plan zero waste plly monitorfor both useor productling proces
escription othe last revi recycled fo
ent Proce
descriptions
Program tal sustaina
e product puwater and wtreach progerpretation.
onmental suency’s commagency goalsimprovemennal/external
ns and procally unique n control, nrecharge a
d pest manathe agency e and ensurr interpreti
ther agencieent standar
e managemesing wetlanlans, invasithrough inte
plan for pared and periers and empts suitable fs easy and
f the recycliiew with staor the most r
edures
s.
ability policurchasing;
wildlife; susgram in pla. [Chapters
ustainability mitment to is. Examplents utilizing l communica
edures thator sensitive
nature studiareas. Critiagement, kdoes not ow
re environmive educatioes to meet ards.
ent plan(s); nd/shorelinesive species cerpretive sig
rk and recriodically reployees. Thfor recyclingconvenient
ing and/or zatistics on threcent report
cy that statreduction atainable
ace that incl11, 12, and
policy and implementats include green/susta
ation and ou
t are integre areas suchies, wildlifeical element
knowledge own or contr
mental on and otheand promot
adopted pols; urban forecontrol, wildgnage and/o
reation facileviewed. Thhe recyclingg in the givfor park an
zero waste phe amounts oting period.
es the and
ludes 13;
tion of
ainable utreach
ral to h as e and ts
of plant rol the
er te
lices est dlife or
lities he plan g ven nd
lan for of
CommenFormer 7
Commen
nt [11]: Danie.5.3
nt [12]:
elle Price:
37
Standard: The agency shall have procedures for the assignment of competent personnel with clearly defined duties for routine maintenance, repairs, and improvement of areas, facilities, and equipment, including responsibility for general cleanliness and overall attractiveness. Effective maintenance of grounds and facilities requires the selection, training, and supervision of workers in a wide variety of tasks ranging from seasonal laborers to skilled trades. Supervisory staff must be able to focus on maintenance management, such as workload control, as well as supervise the technical details of maintenance work [Chapters 12 and 13; Pages 254, 259, 284, 295] Suggested Evidence of Compliance: Provide examples of methods used by the agency to assign staff.
7.11 - Capital Asset Depreciation and Replacement Schedule Standard: The agency shall have an established depreciation and replacement schedule for all park
and recreation capital assets including buildings, facilities, and equipment that have predictable life cycles. Schedules should identify the useful life of each element and the associated costs of replacement; replacement costs may be reflected in annual depreciation or a lump sum at the end of the element’s useful life. Capital asset depreciation and replacement schedules, including projected costs of replacement, should be reflected in the agency’s financial plan. [Chapters 11, 12, and 13; Pages 208, 213-215, 217-218, 220, 225-229, 231, 240, 247, 289, 294]
Suggested Evidence of Compliance: Provide the capital asset depreciation and replacement schedule.
38
8.
Laws aof the aparks aspecifiSpeciamay deand rec Agencywhethestaff haHowevofficer For ageit is essenforce ParticutowardPlans sdisplacaffecte
8.1 - Standa
beansh
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spap
8.2 - AStanda
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.0 - Pu
NOTE
and ordinancagency. Geand recreatiocity as they l laws and oelegate authcreation area
y staff are fier the agencave responsiver, when pars.
encies relyinsential that fement organ
ular attentiond large-scaleshould inclucement planed by emerge
Laws andard: Publice governed nd managemhall be poste
sted Evidencecifically to
pproval, and
Authoritard: The aupecifically to
ensure thaithin parks
he agency, bhich the age
sted Evidencnforcement o
Law Enf
blic Sa
E: Standardand are
ces provide neral municon areas andrelate to the
ordinances mority to issuas and facili
first-in-line ty employs libility to eduatrons fail to
ng on the seformalized lnization.
n should be e natural disaude evacuatis for facilityencies.
d Ordinac safety andby laws andment of pared or readil
ce of Complo areas and f
describe ho
ty to Enfouthority of lo activity wat enforcem
and recreaby contract ency operat
ce of Complofficers to en
forcemen
afety, L
ds markede required
the foundatcipal codes, d facilities. e control andmay be enacue and enforities.
to gain complaw enforcemucate patrono comply en
ervices of lawliaison relati
given to natasters, such on procedury residents a
ances d law enforcd ordinancerks and recrly available
liance: Provfacilities undow they are
orce Lawlaw enforce
within parksment actionsation areas with anothtes. [Pages 6
liance: Provnforce laws
nt Officer
Law E
d with a stad of all age
tion for contlaws and orHowever, thd managem
cted to specice permits,
pliance withment officerns on the pronforcement b
w enforcemionships be
tional, state as earthqua
res, inventorand activitie
cement withes, some of reation aree to park pa
vide documeder the jurisposted or ot
ws by Lawement offics, recreations are upheldand faciliti
her agency, 606-612]
vide documeand ordinan
r Trainin
Enforce
ar ( ) arncies seeki
trolling activrdinances anhese laws geent of parksfically addrelicenses, rul
h ordinancesrs or contracoper use of pbecomes the
ment officers established
and local emakes, tornadories and locas, and provi
hin parks awhich mayas and facil
atrons. [Pag
entation of thsdiction of ththerwise rea
w Enforcers to enforn areas, andd. Authorites must be or by policy
entation thatnces within
g
ement
re fundameing accred
vities and bend state and enerally havs and recreatess and guidles and regu
s, rules and rcts for law eparks, recree responsibil
from other between ag
mergency poes, hurricanations of equision of psyc
nd recreatiy be enactedlities. The
ges 19-22]
he laws, ordhe agency, iadily availab
ement Orce laws and facilities sty to enforcestablishedy of the gov
t establishes parks, recre
t, and S
ental standditation.
ehavior withfederal laws
ve broad apption areas ande public usulations appl
regulations.enforcementation areas ality of sworn
jurisdictiongency staff a
lans and prones, forest fuipment andchological a
ion areas and specificallcodes, laws
dinances andincluding doble to park p
fficers d ordinancshall be cle
ce laws and d through avernment ju
the authoriteation areas,
Securi
dards,
hin the jurisds are applicaplication andnd facilities.e and behavlicable to pa
Regardlesst services, agand facilitien law enforc
ns or departmand the offic
ocedures dirfires, and flod materials, aid for staff
nd facilitiesly for the cos and ordina
d codes that ocumentatiopatrons.
es pertaininarly establiordinances
assignment wurisdiction
ty of law , and faciliti
ity
diction able to d lack . vior and arks
s of gency es. cement
ments, cial law
rected oods.
s shall ontrol ances
pertain n of
ng ished s within in
es.
39
Standard: Law enforcement officers with the authority to enforce laws within areas and facilities under the jurisdiction of the agency must have proper training in order to carry out their roles and responsibilities. [Pages 612-616]
Suggested Evidence of Compliance: Provide a summary of the current training program for law
enforcement officers having jurisdiction within the parks and recreation agency, including provision for refreshers and updates.
8.4 - Public Information on Laws, Ordinances, Rules, Regulations, and Policies Standard: Agency staff shall participate in educating and informing the public on laws, ordinances,
rules, regulations, and policies that apply to parks and recreation areas and facilities. This role shall be established through policy directive. [Pages 616-617]
Suggested Evidence of Compliance: Provide documentation that defines the role of agency staff in
providing public information and education on laws, ordinances, rules, regulations, and policies. 8.4.1 - Staff Liaison to Law Enforcement Officers Standard: There shall be established liaison assignments for agency staff to the official law
enforcement officers providing public safety and law enforcement service to the agency. Suggested Evidence of Compliance: Provide current documentation of staff liaison assignment(s) with
the law enforcement authority responsible for enforcement of laws and ordinances within the parks and recreation areas and facilities.
8.4.2 - In-Service Training for Staff on Public Safety and Law Enforcement Standard: Agency staff shall understand their role in public safety and law enforcement and
relationships with law enforcement officers having jurisdiction within parks and recreation areas and facilities. The purpose of this training to to ensure that staff understand where their authority ends and when an incident should be referred to law enforcement. In-service training shall be extended to front line staff such as lifeguards and park attendants to assure they are fully prepared to respond to law-enforcement incidents. [Pages 614]
Suggested Evidence of Compliance: Provide documentation of recent of in-service training for agency
staff, defining their role in public safety and law enforcement, including agendas and attendance rosters.
8.4.3 - Handling of Disruptive Behavior Procedures Standard: There shall be established procedures for agency staff on response to disruptive behavior
at agency areas and facilities. Procedures shall identify the role of staff in education of patrons, intervention when an incident occurs, documentation of behavior and delineation of law enforcement roles in handling behavioral issues. [Pages 620-624]
Suggested Evidence of Compliance: Provide current procedures regarding handling of disruptive
behavior. 8.4.4 - Traffic Control, Parking Plans, and Crowd Control Standard: The agency shall coordinate with the official law enforcement agency having jurisdiction
on large-scale events hosted or facilitated by the agency that require planning and coordination of traffic, parking and crowd control. Plans shall specifically define the role of the event
40
spro
Sugges
traag
8.4.5 Standa
of estin as
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8.5 - Standa
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rev 8.6 - Standa
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ponsor, agenoutes and pe
sted Evidencaffic controlgency.
- Handliard: Procedf evidence utablished inensuring th
ssumes com
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General ard: The agnd facilities uilding or faompilation oans should
a. Lob. Ac. Od. Fie. Emf. C
Hazardous oach specificignage syster facility is 27-637]
sted Evidencview or upd
Emergenard: The agnd its role inrvices prov
oles in emerpplicable optegral to thffice of Homaintenance
ncy staff, thersonnel as
ce of Compll, parking pl
ing of Evdures shall
until transfen coordinathat evident
mmand of th
ce of Compln the discov
Security gency shall under its j
acility shouof security pinclude: ocking key larm system
Opening andire alarm amergency eritical incid
or flammabc site. Signaem. To be eadded, secu
ce of Compldate.
ncy Manaency shall bn emergencvided by thergency manperations plhe plan and meland Secof emergen
he law enforsignments.
liance: Provlans and crow
identiarybe establish
erred to thetion with thtiary items ahe scene. [P
liance: Provvery, preserv
Plan have a comurisdiction
uld be availaplans from
systems anm and assigd closing prnd fire supevacuation dent responble materialage at each effective, thurity system
liance: Prov
agement be aware ofcy manageme agency an
nagement sylan. The agmay be depurity provincy manage
rcement ag[Pages 624
vide a recenwd control f
y Items Phed that gue appropriahe appropriare preserv
Pages 622-62
vide the provation and h
mprehensive
that is updable at eacheach majo
nd associategnment of serocedures; pression syprocedures
nse proceduls storage arsite should
he security pms are mod
vide the age
Planningf emergencyment systemnd the locatiystems withency’s specployed in thides guidanement plan
gency regard-637]
nt example ofor activitie
Procedureuide agency ate law enfoate law enf
ved until th23]
cedures defihandling of e
e general sedated periodh site. The gr area, buil
ed assignmeecurity cod
ystems; s; and ures. reas should
d be installeplan should
dified or wh
ency’s gener
g y operation
ms. Roles mion of its fa
hin their loccialized stafhe event of ce and supps. [Pages 63
ding traffic
of coordinatis and events
es staff in the
orcement auforcement ae proper la
fining the rolevidentiary i
ecurity plandically. Plageneral seculding or fac
ents; des;
d be clearlyed in accordd be update
hen legislati
ral security p
ns planningmay vary deacilities. Recal jurisdictff, buildingsa large-scaport for the34-637]
c layouts at
ion with laws hosted or f
e preservatiuthority. Pragencies to daw enforcem
le and respoitems.
n addressinns for eachurity plan m
cility. At a
identified idance with ted when a non requires
plan with th
within theiepending onecreation agtion, shall bs and equip
ale emergene preparatio
the venue,
w enforcemefacilitated by
ion and hanrocedures sdefine staff
ment agency
onsibility of
g areas, buh major areamay be a minimum,
in plans anthe unified
new area, bus change. [P
he most recen
ir jurisdictin the scope gencies, havbe aware of pment may ncy. The U.on and
traffic
ent on y the
ndling hall be f roles y
f
ildings a,
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uilding Pages
nt
ion of
ving f the be S.
41
Suggested Evidence of Compliance: Provide the applicable emergency management plan with the most recent date of approval. If, due to security concerns, the emergency management plan is not available for public review, provide the emergency management plan table of contents.
8.6.1 - In-Service Training for Staff on Emergency Management Standard: Through in-service training, agency personnel shall understand their role in ongoing
security and emergency management. In-service training should inform staff of their role in response to critical incidents and emergencies and provide specific procedures for routine operations. [Page 636]
Suggested Evidence of Compliance: Provide documentation of in-service training programs on general
security and emergency management, including a dated outline of the presentation topics and a roster of participants.
8.6.2 - Emergency Risk Communications Plan Standard: There shall be a communications plan, that is reviewed and updated periodically, to
accurately and effectively communicate with the public and experts during a catastrophic event that attracts significant media attention, such as a health emergency, terrorist attack, earthquake or storm. The crisis communication plan shall delineate individuals responsible for communicating with the press, chain of command on notifying proper people of the incident and communicating status updates. [Pages 634-637]
Suggested Evidence of Compliance: Provide a copy of the Emergency Risk Communications Plan and the
most recent review. 8.6.3 - Care and Shelter Procedures Standard: There shall be procedures to coordinate with agencies designated to provide care and
shelter to those in need during disasters or emergencies. Suggested Evidence of Compliance: Provide procedures to coordinate with agencies designated to provide
care and shelter during emergencies.
Comment [13]: Danielle Price: New Standard
Comment [14]: Danielle Price: New Standard
42
A comThe agof the amethodevaluatstructuinsuranequipm In somby a andepartm 9.1 -
Staapth
Suap
9.1.1 Standa
prprimmsu
Suprto
9.1.2 Standa
acemco
NOTE
mprehensive gency shall iagency. Thd and tools uted for effec
ure set in plance, preventment and fac
me cases, the nother goverments and a
Risk Matandard: Thppropriate ahe proper au
uggested Evipproval by th
- Risk Mard: The agrocedure throper autho
mpact for thanaged for
uch injury a
uggested Evioper authoristaff. The r
1. Ri2. Ri3. In
- Accideard: There ccident and mployees. Doordinated a
E: Standardand are
risk managemplement aere is no preused will vactiveness anace to implemtion) and indcilities, failu
risk managrnment authgencies, pri
nagemenhe agency sauthority fouthority. [P
idence of Cohe proper au
Managemgency shall hat is periodority that enhe agency T
personal inand loss. [P
idence of Coity, the mosrisk manageisk identificisk response
ntegration of
nt and Inshall be estincident re
Data shall beaccident pr
9.0 - R
ds markede required
ement plan iapproaches fescriptive mary. Risk mand adjustmenment an effedirect costs (ure to provid
gement plan hority. Specivate contrac
nt Policy shall have aor impleme
Pages 579-59
ompliance: uthority.
ent Plan have an est
dically reviencompassesThe plan shnjury and fPages 583-59
ompliance: t recent revi
ement plan scation and ase strategies; f the risk ma
ncident Rtablished preports. There obtained
revention pr
Risk M
d with a stad of all age
is essential tfor identifica
method for idanagement ints made as ective plan. (time lost fr
de services a
and functioial cooperatictors, and co
a policy for enting opera98]
Provide the
and Proctablished riewed, access analysis of
hall analyze financial los96]
Provide the iew, and indshall reflect ssessment; and
anagement p
Report Prrocedures fre shall be in an approrograms wi
Manage
ar ( ) arncies seeki
to minimizeation and co
dentificationis an on-goinappropriateThe analysi
rom work byand loss of in
n may occuive arrangemommunity o
risk managational pra
risk manag
cedures isk managessible to all f risk exposthe progra
ss potential
current riskdication of hall three ph
planning.
rocedurefor accidentan accidentopriate manithin the ag
ement
re fundameing accred
e legal liabiliontrol of riskn of all risks ng process t. Responsibis shall incluy injured emncome).
ur outside thements shouldrganizations
gement thatctices and p
ement polic
ement plan agency persure, controams/servicel and identi
k managemehow the planases of risk
s t and incidet/incident rnner to sup
gency. [Page
ental standditation.
ities and perks based on suitable for
that must bebilities mustude the direc
mployees, da
e park and rd be in places.
t sets directprocedures
cy including
and manuarsonnel andol approachs offered anfy approach
ent plan withn and procedmanagemen
ent reportinreport formpport plannes 583-589]
dards,
rsonal injurithe specific
r all entitiese systematict be assignedct costs (sta
amage to
recreation age with other
tion and giv that appro
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al of operatid approved hes and finand facilitieshes to mana
h approval bdures are avnt:
ng and anam available t
ed and
ies. c needs ; the ally d and ffing,
gency r public
ves oved by
of
ing by the ancial s/areas age
by the vailable
lysis of to all
43
Suggested Evidence of Compliance: Provide the accident/incident form(s) and the procedures for documenting and analyzing accidents and incidents. The accident/incident form(s) may include identification information (who), specific location of accident (where), description of accident in terms of action of injured and sequence of activity (what), possible preventative measures the injured could have taken, procedures followed in rendering aid, and disposition.
9.1.3 - Personnel Involvement and Training Standard: The agency risk management function shall involve and train personnel at all levels.
[Pages 594-596] Suggested Evidences of Compliance: Demonstrate how personnel at all levels are involved and trained
regarding risk management. 9.2 - Risk Manager Standard: A specific position within the agency shall be designated with risk management
responsibility and authority to carry out the policies established for risk management. [Pages 82-583]
Suggested Evidence of Compliance: Demonstrate the assignment of risk management responsibility to an
individual authorized to carry out the policies established for risk management.
9.3 - ADA Compliance and Face-to-Face Resolution Standard: The agency shall have a written ADA statement of compliance and a written process for
addressing and resolving issues of accessibility, both physical and programmatic. [Pages 253, 287, 400, 584-588]
Suggested Evidence of Compliance: Provide the written ADA statement which is present on marketing
materials whether printed or electronic. There should be an avenue for raising a question of ADA compliance available to all members of the community, either in a written or electronic format. Provide a written policy or procedure available to the residents which outlines the steps taken to resolve questions, concerns, or complaints of accessibility along with a reasonable timeline for completion and have a process for face-to-face meetings is in place. Provide evidence of staff training regarding resolving ADA questions, concerns, or complaints is provided.
Comment [15]: Danielle Price: New Standard
44
EvaluaundersevaluatAnalysmaster suppor
10.1 -Standa
se Sugges
is 10.1.1Standa
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ation and restand the imption and resses of reliabplans and s
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3; Page 644]
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f the outputonditions or
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search are sypact their efearch is usele data and
strategic initand program
atic Evalency shall h
uding plann
ce of Complnd the meth
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ce of Complor the compronsultant sern should als
nd training.
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ce of Complding curricud include buevaluation t
mes Assesgency shall ervices, andow the rela
ts. Outcomer skills. [Ch
luation
ds markede required
ystematic prfforts are haved to demonsqualitative itiatives. Wor
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liance: Deschods and freq
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45
Suggested Evidence of Compliance: Provide examples of how evaluations have been used to assess levels of performance and effectiveness in the organization and how evaluation are used to determine if specific programs, services or facilities are achieving planned or projected results.
10.3 - Performance Measurement Standard: The agency shall have a procedure for tracking and monitoring data trends and
measuring performance against targets linked to achievement of goals and objectives. [Chapters 11 and 23; Pages 222-224, 656]
Suggested Evidence of Compliance: Provide performance targets and measurement in use by the agency.
Describe the process and frequency of performance measurement and cite examples for how the results have been used by the agency to affect decisions. The measures may include data gathered from the following qualitative and quantitative sources:
a. Recreation and demographic trends; b. Needs assessment; c. Community inventory; d. Surveys; e. Program and service statistics; f. Inspections; g. Customer feedback; h. Program evaluation; i. Risk management reports; and j. Budget and financial reports.
10.3.1 - Level of Service Standards Standard: The agency shall have level of service (LOS) standards for provision of land, facilities
and services within the jurisdiction. LOS standards are a type of performance measure associated with equitable provision service, such as the number of facilities per 1,000 residents in a service area or facilities available within a designated travel distance or travel time, e.g. percent of population that have a park within a 10 minute walk. LOS standard can also address other dimensions of equitable access, such as connectivity, maintenance and affordability, e.g. percent of parkland connected to the trail network. [Chapter 11; Pages 223-224]
Suggested Evidence of Compliance: Provide the LOS standards, describe the process for developing the
standards and describe how LOS standards are used to establish facility and service priorities. 10.4 - Needs Assessment Standard: The agency shall periodically conduct an assessment of assets and needs to identify
existing and projected gaps in service and determine land, facility and service priorities. Need assessments are used to help determine priorities for developing services with the agency. Needs assessments can use a variety of methods to obtain input from the community, including focus groups, advisory boards, forums, and surveys. [Chapters 5, 8, 11; Pages 107, 133-134, 228]
Suggested Evidence of Compliance: Provide the current needs assessment, describe the procedural steps
in conducting the assessment, describe the frequency of updates, and describe the use of the assessment in agency planning.
10.5 - Program and Service Statistics
Comment [17]: Danielle Price: New Standard
Comment [18]: Danielle Price: New Standard
Comment [19]: Danielle Price: Former 2.4.2
Comment [20]: Danielle Price: Former 6.8
46
Standard: The agency shall collect and analyze statistics on its programs and services for evaluation and future program and service development. [Chapters 11, 15, and 23; Pages 226-227, 370-372, 660-663]
Suggested Evidence of Compliance: Provide examples of statistics collected, describe the frequency of
updates, and describe how the agency makes use of the information. 10.5.1 - Recreation and Leisure Trends Analysis Standard: The agency shall assess periodically societal and local recreation and leisure trends and
determine how those trends impact existing and projected user populations. [Chapter 23; Page 644]
Suggested Evidence of Compliance: Provide trends analysis, describe frequency of updates, and describe
linkage to agency goals and objectives. 10.5.2 - Community Inventory Standard: The agency shall compile a complete and current inventory of parkland and recreation
facilities, programs and services in the service area, including those provided by the agency and those offered by schools and other alternative public, private, non-profit providers. [Chapter 8; Pages 129-130]
Suggested Evidence of Compliance: Provide a complete and current inventory of parkland, programs and
services available in the community, describe the frequency of updates, and describe how the agency makes use of this information.
10.5.3 - PRORAGIS
Standard: The agency shall have a data profile entered into PRORAGIS, the national park and recreation database. Suggested Evidence of Compliance: Provide a copy of the agency data profile from the PRORAGIS database.
10.6 - Research Investigation Standard: The agency shall conduct at least one experimental exploration or research investigation
each year related to park and recreation operations. These are demonstration or pilot projects where performance data are collected before and after the test to determine effectiveness. [Chapter 23; Pages 658-659]
Suggested Evidence of Compliance: Provide a report on a current or recent experimental or demonstration
research project designed to improve a product or to test a new process or procedure, including methods used and research findings; provide brief descriptions of other research investigations undertaken over the past five (5) years.
10.6.1 - Quality Assurance Standard: The agency shall monitor and evaluate the quality of its programs, services and facilities
from the user perspective. Examples include but are not limited to customer comment cards, secret/mystery shopper surveys, user satisfaction surveys, program evaluations and focus groups. [Chapter 15; Pages 370-372]
Comment [21]: Danielle Price: Former 2.4.1
Comment [22]: Danielle Price: Former 2.4.3
Comment [23]: Danielle Price: New Standard
47
Suggested Evidence of Compliance: Provide recent examples of methods used to collect, monitor and evaluate quality assurance data from users.