capstone healthcare service offering june 18.12 v3.2
TRANSCRIPT
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Healthcare Solution Services
DRAFT June 2012
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Healthcare Solution Services
Office/Clinical Assessment
EHR/EMR Requirements
Definition
Backup and Recovery
Process Management
Business Analytics
Security Encryption
Strategic Planning
KeyPerformance
Indicators
Recovery Assurance
Business Development
Solutions Integration
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Healthcare Solution Services
Business Development
EHR/EMR Planning & Selection
EHR Training Implementation
Interfaces
QualityImprovement
HIE Implementation
Mobility
EMR/EHR Solutions Implementation
Solutions Integration
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Healthcare Solution Services
• Meaningful use: of an electronic health record system. Under the economic stimulus plan physicians who implement EHRs and meet HHS "meaningful use" criteria starting in 2011 can qualify for HITECH incentives of $44,000 or more. Likewise, Medicare incentives of up to $63,000.
• More productive practice management: Improve practice efficiency while increasing your team's security, productivity and quality of care.
• Business Continuity: Nothing is more important that the backup and recovery of your Practice Data
• Government Compliance Requirements: Many healthcare mandates over next two years. By 2015 non-compliance will begin receiving negative incentives.
• An excellent Return On Investment (ROI). A Cost Benefit Analysis (CBA) will show the monetary benefits from improvements in efficiency and effectiveness.
• Quality of Care: New studies point to the ability for EHR to improve patient quality of care.• Help Clinic/Practice decide what they want and need. jointly develop a series of integrated
Solutions in support of the Strategic/Tactical plan.
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Healthcare Solution Services
Office/Clinical Assessment
EHR/EMR Requirements
Definition
Backup and Recovery
Process Management
Business Analytics
Security Encryption
Strategic Planning
KeyPerformance
Indicators
Recovery Assurance
Business Development
Solutions Integration
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Healthcare Solution Services• Office/Clinical Assessment:
– Patient Scheduling– Practice Management– Prescription Ordering Process– Office Billing– Patient Health Records – Health Information
Exchange (HIE)– Lab Integration Work– Secure messaging– Medical Charting– Office Process Efficiency– Business Continuity
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Healthcare Solution Services
Office/Clinical Assessment
EHR/EMR Requirements
Definition
Backup and Recovery
Process Management
Business Analytics
Security Encryption
Strategic Planning
KeyPerformance
Indicators
Recovery Assurance
Business Development
Solutions Integration
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Healthcare Solution Services
• Process Management:– Define and Document Processes (Operations)– Process Information Source (Development)– Process Flow Architecture (Workflow)– Process Stage of Maturity (Strengths and
Weaknesses)– Quality Factor– Total Quality Improvement (TQI)– Total Quality Management (TQM)
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Healthcare Solution Services
Solutions Integration
Office/Clinical Assessment
EHR/EMR Requirements
Definition
Backup and Recovery
Process Management
Business Analytics
Security Encryption
Strategic Planning
KeyPerformance
Indicators
Recovery Assurance
Business Development
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Healthcare Solution Services• Backup and Recovery:
– Business Continuity– Recovery Management
• Recovery Point Objectives (RPO)• Recovery Time Objectives (RTO)
– Business Data– Cloud Backup– Recovery Testing
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Healthcare Solution Services
Solutions Integration
Office/Clinical Assessment
EHR/EMR Requirements
Definition
Backup and Recovery
Process Management
Business Analytics
Security Encryption
Strategic Planning
KeyPerformance
Indicators
Recovery Assurance
Business Development
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Healthcare Solution Services• Recovery Assurance:
– Auxiliary Office Applications– Auxiliary Office Technology and Data– Computer Image– Recovery Management
• Recovery Point Objectives (RPO)• Recovery Time Objectives (RTO)
– Offsite Backup– Recovery Testing
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Healthcare Solution Services
Solutions Integration
Office/Clinical Assessment
EHR/EMR Requirements
Definition
Backup and Recovery
Process Management
Business Analytics
Security Encryption
Strategic Planning
KeyPerformance
Indicators
Recovery Assurance
Business Development
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Healthcare Solution Services• Strategic Planning:
– Mission, Goals and Objectives– 2-5 year plan– Health Insurance Exchange (HIE)– Service Oriented Architecture (SOA)– Process Redesign– Practice Growth Plans– Enterprise Architecture (EA)– 6 month to 2 year Tactical Planning
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Healthcare Solution Services
Solutions Integration
Office/Clinical Assessment
EHR/EMR Requirements
Definition
Backup and Recovery
Process Management
Business Analytics
Security Encryption
Strategic Planning
KeyPerformance
Indicators
Recovery Assurance
Business Development
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Healthcare Solution Services• Security Encryption:
– Health Insurance Exchange (HIE)– Security Audit– Government Regulations and Compliance
• Health Information Privacy Act (HIPAA)– Electronic Protected Health Information (EPHI)– Protected Health Information (PHI)
• Payment Card Industry (PCI) Data Security Standard (DSS)
• Gramm–Leach–Bliley Act (GLBA)
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Healthcare Solution Services
Solutions Integration
Office/Clinical Assessment
EHR/EMR Requirements
Definition
Backup and Recovery
Process Management
Business Analytics
Security Encryption
Strategic Planning
KeyPerformance
Indicators
Recovery Assurance
Business Development
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Healthcare Solution Services• Key Performance Indicators (KPI):
– Identify Performance Goals and Objectives
– Define and Document KPI’s for G&O– Establish Meaningful Reports– Publish daily, weekly and monthly
trend reports– Run Exception reports– Define and Document Critical Success
Factors (CSF)
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Healthcare Solution Services
Solutions Integration
Business Development
EHR/EMR Planning & Selection
EHR Training Implementation
Interfaces
QualityImprovement
HIE Implementation
Mobility
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Healthcare Solution Services• EHR EMR Planning and Selection:
– Define or validate Practice Goals and Objectives
• List Practice Requirements– Define and Document desired EHR EMR
features and functions• Feature/Function Comparative Matrix• Quantify Monetary IT and Business Benefits
– Define future practice strategy and requirements
– EHR Systems Comparisons by function• Based on defined Practice requirements
– Cost Benefit Analysis (CBA)– Make Final Selection
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Healthcare Solution Services
Solutions Integration
Business Development
EHR/EMR Planning & Selection
EHR Training Implementation
Interfaces
QualityImprovement
HIE Implementation
Mobility
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Healthcare Solution Services• EHR Training and Implementation:
– Project Management oversight– Install WAN, Routers, Ptrs, Laptop, Scanner,
etc, as Req.– Hands on training sessions– On-sight and/or phone support– All EHR features and functions covered– One-on-One, as required, with front office,
back office, providers, staff, etc.– Provide Guidance with implementation– Assistance with Practice Set-up– Assistance with Implementing Appendix “A”
initiatives
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Healthcare Solution Services
Solutions Integration
Business Development
EHR/EMR Planning & Selection
EHR Training Implementation
Interfaces
QualityImprovement
HIE Implementation
Mobility
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Healthcare Solution Services• Quality Improvement:
– Documentation and Validation of existing process flows
– Process Infrastructure Maturity Assessment – User EHR/EMR to improve process Efficiency– Security
• Health Information Exchange (HIE):– Patient Records– Hospital Records– Insurance Records– State Requirements– Etc.
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Healthcare Solution Services
Solutions Integration
Business Development
EHR/EMR Planning & Selection
EHR Training Implementation
Interfaces
QualityImprovement
HIE Implementation
Mobility
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Healthcare Solution Services• Mobility:
– Define Mobility Requirements– Identify Tech devices (lap tops, Smart
phones, I Pad, Tablets, Etc.)– Security Policies and Procedures
• Interfaces:– Identify Source/Target Processes– Define compatibility Requirements– Exchange Translation– Options Available in the Marketplace
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Appendix A: Practice Fusion EHR• EHR Features
– Charting– E-Prescribing*– Labs*– Scheduling– Messaging– Documents– Reporting– Billing
• E-Prescribing*• Medical Charting• Scheduling• Referral Letters• Lab Integration*
• Patient Management• Clinical Collaboration• Medical Documents• Reporting• Secure Messaging• Medical Billing• Patient Health Records – Health
Information Exchange (HIE)• Health Insurance Exchange• EMR Integration & API• Mobile EMR• Unlimited Support
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